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Summary of reviewsHoliday Inn Express - Springfield Downtown by IHG, is strategically located in the heart of Springfield, offering exceptional convenience for both leisure and business travelers. Its prime location places guests near key attractions such as the Naismith Basketball Hall of Fame and Six Flags and just across the street from MGM Casino and MassMutual Center, making it a perfect base for exploration and entertainment. Reviewers highlight the ease of access, nearby free parking and proximity to a variety of restaurants and amenities, further enhancing its appeal.
The hotel’s breakfast stands out as a notable feature, consistently receiving praise for its variety and quality. Described as great, excellent and outstanding, the breakfast buffet offers an array of choices, ensuring satisfaction for every guest. The hot breakfast options and friendly breakfast staff are particularly appreciated, although some guests mentioned occasional delays in replenishment of items. Overall, the breakfast experience is highly favorable.
Rooms at the Holiday Inn Express - Springfield Downtown are exceptional in terms of modernity, cleanliness and spaciousness. Guests frequently mention the ample size and spotless conditions of both rooms and bathrooms. The comfort level is also high with very comfortable beds and well-organized layouts. The rooms are exactly as advertised, well-stocked with necessary amenities and even the suites receive special praise for their quality. This combination of cleanliness, comfort and spaciousness makes the rooms a distinguished choice for many travelers.
The hotel's cleanliness is consistently commended with guests describing the rooms and facilities as very clean, modern and comfortable. The spotless environment and contemporary look make for an inviting stay, further enhanced by a friendly and helpful staff. The warm and accommodating nature of the employees leaves a lasting positive impression, making guests feel exceptionally welcome. From front desk to housekeeping, staff members provide efficient and attentive service, contributing significantly to the overall pleasant experience.
The beds are another highlight, frequently described as comfortable, clean and conducive to a restful night's sleep. Despite one mention of a mattress with a dent, the overall consensus is very positive, further adding to the hotel’s exceptional stay experience.
Overall, the Holiday Inn Express - Springfield Downtown excels in location, breakfast, room quality, cleanliness, staff service and bed comfort, making it a standout choice for travelers visiting Springfield.
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