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Resort Collina d'Oro - Hotel, Residence & Spa

Agra , Via Roncone 22 (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsResort Collina d'Oro - Hotel, Residence & Spa is celebrated for its exceptional location, tranquil environment and excellent facilities. Nestled above Lugano, the resort offers guests stunning views of lush green hills and Lake Lugano, creating a peaceful retreat ideal for relaxation amidst beautiful natural surroundings. The prime location features ample parking, beautiful outdoor areas and a highly regarded spa and wellness area that enhance the overall experience.

The breakfast experience receives mixed reviews. While many appreciate the quality and variety of fresh foods, some find the selection limited and not up to the standards expected from a five-star establishment. The need for greater diversity and improved presentation is noted, despite the consistently positive remarks on the quality of the offerings.

Dinner at the resort is highly praised for its tasty and refined cuisine served in an elegant ambiance, particularly enjoyed by those dining on the terrace. However, there is frequent feedback regarding small portions and high prices, leading guests to believe that the overall value could be improved. Greater variety and consistency in the menu are recommended.

The resort's rooms receive widespread acclaim for their spaciousness, comfort and modern amenities. Particularly noted are the junior suites and higher floor suites, which provide ample space and luxurious bathrooms. However, minor issues like mold growth in some junior suite bathrooms and a decline in room conditions are mentioned. Despite these, the rooms generally offer a high standard of comfort and cleanliness.

Cleanliness across the resort is highly commended with both rooms and common areas, including the spa, kept in immaculate condition. However, some inconsistency in daily cleaning routines and issues with the indoor pool's cleanliness are noted.

The staff at Resort Collina d'Oro are frequently praised for their friendliness, helpfulness and professional service. Despite occasional lapses in politeness and moments of staff being overwhelmed, the overall impression is one of a warm, welcoming environment facilitated by a dedicated team.

The spa area with its inviting atmosphere and well-maintained facilities including a sauna, steam bath and rain shower, is highly recommended for relaxation. Guests particularly praise therapists Marco and Sharon for their outstanding treatments. The gym also adds to the comprehensive wellness offerings.

The outdoor pool is another highlight, praised for its refreshing, large size and relaxing environment enhanced by a snack and cocktail bar. The indoor pool, however, receives mixed reviews regarding its size and temperature but does not significantly detract from the overall positive pool experience.

Parking at the resort is excellent with ample, secure and well-maintained facilities, including complimentary electric vehicle charging stations, adding convenience for guests.

The quality of the beds at the resort elicits mixed responses. While many guests enjoy the comfort of the boxspring beds and the quality bedding, issues such as bed size and discomfort with some mattresses are noted, indicating room for improvement in ensuring a uniformly comfortable sleep experience.

Overall, Resort Collina d'Oro meets five-star service expectations, particularly in terms of staff and general facilities, but areas such as breakfast offerings and some room conditions reveal opportunities for improvement to fully align with the high standards expected of such an establishment.
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Room Types

Superior Double or Twin Room with Mountain View and Spa Access Air-conditioned room with a flat-screen satellite TV, a minibar, an electric kettle and a bathroom with bathrobes, slippers and a shower head.

Junior Suite with Spa Access Spacious, air-conditioned room overlooking either the hotel entrance or the rear of the building, with a bedroom, a kitchenette, a living area with a flat-screen satellite TV with 100 channels, an electric kettle and a large bathroom with bathrobes, slippers, and a multifunctional shower head. Mineral water is provided. Free access to the spa area.

Superior Suite with Spa Access Spacious, air-conditioned suite with panoramic views over the park and the hills, a bedroom, a living room with a flat-screen satellite TV with 100 channels, an electric kettle, a kitchenette, and a large bathroom with bathrobes, slippers, and a multifunctional shower head. Mineral water is provided. Free access to the spa area.

Deluxe Suite with Spa Access Very spacious, air-conditioned suite with panoramic views over the park and the hills, a bedroom, a living room with a flat-screen satellite TV with 100 channels, an electric kettle, a kitchenette, and a large bathroom with bathrobes, slippers, and a multifunctional shower head. Mineral water is provided. Some suites have a balcony. Free access to the spa area.

About Resort Collina d'Oro - Hotel, Residence & Spa

License: 375

Guest Reviews

8.4

Very Good

Location

Resort Collina d’Oro - Hotel, Residence & Spa boasts an exceptional location that guests frequently praise. Nestled in a serene and magnificent setting above Lugano, the hotel offers superb views of the lush green hills and distant Lake Lugano. The peace and tranquility of this quiet, sunny spot make it an ideal retreat for relaxation and enjoying nature’s beauty. Guests consistently highlight the calm atmosphere and the stunning, unique panorama that the elevated position provides.

While some mention the distance from the city center, the location's advantages—such as beautiful outdoor areas, ample parking options and a dreamy park-like ambiance—seem to outweigh this drawback. The resort’s prime location is complemented by excellent facilities, including a well-regarded spa and wellness area. Overall, the scenic and peaceful environment makes Resort Collina d’Oro a noteworthy destination for those seeking a tranquil escape amidst beautiful natural surroundings.

Breakfast

The breakfast experience at Resort Collina d'Oro - Hotel, Residence & Spa offers a mixed bag of impressions. While some guests highlighted that the breakfast buffet was plentiful with fresh foods and diverse options including fruits, vegetables, meats and cheeses, others found the selection limited and not in line with the expectations of a 5-star establishment.

Several reviews praised the breakfast as very good, excellent and even described it as wonderful, noting it included various sweet and savory items. However, there are noticeable mentions of meagerness and a lack of homemade products with some guests feeling the offering was too basic and insufficient.

Some guests appreciated the quality and the variety of the buffet, but others noted specific shortcomings such as a lack of fresh squeezed juices and minimalistic offerings, especially towards the end of service. The quality of the breakfast generally received commendations, but the range and arrangement left others unimpressed, describing the choices as chaotic and poorly managed.

Overall, while the breakfast quality itself often met positive remarks, the scale and complexity of the selection seemed to fall short of what many expected from a 5-star hotel, pointing to room for improvement in variety and presentation.

Dinner

Dinner at Resort Collina d'Oro presents a diverse mix of experiences mirroring varied guest sentiments. The quality of the cuisine has been frequently praised with many guests finding the food to be very tasty and the dinner offerings of high quality. The restaurant is known for its refined dishes served in an elegant ambiance with some guests particularly enjoying their meals on the terrace.

However, there are common concerns regarding the portions and pricing. Many reviews highlight small portions relative to the high prices, which has left some diners feeling that the price-performance ratio is suboptimal. There are comments about the menu needing more variety and substance to better meet expectations.

While the food's taste and presentation have received positive mentions, consistency seems to be an issue with reports of some dishes not living up to the establishment’s standards. Specific criticism includes instances of mediocre food quality and flavors not meeting the anticipated quality given the cost.

In summary, while dinners at Resort Collina d'Oro are generally high quality and tasty, the portion sizes and high prices may not always align with guest expectations and there is room for improvement in menu variety and service consistency.

Rooms

Resort Collina d'Oro impresses visitors with its spacious and beautifully furnished rooms, particularly the junior suites and the suites on the higher floors, which are noted for their size and comfort. Guests frequently highlight the cleanliness and modern amenities of the rooms, including well-kept furnishings and ultra-comfortable bedding. The bathrooms, especially those featuring rain showers, are praised for their luxury and maintenance. Many guests also appreciate the perfectly adjusted air conditioning, which adds to the comfort level.

However, there are some minor drawbacks mentioned. Some guests experienced mold growth in the bathrooms of the junior suites and a few noticed a decline in the condition of some rooms, describing them as run down or facing unattractive views. Another occasional issue was the inability to individually adjust room temperatures.

Despite these minor issues, the rooms overall are praised for their comfort, space and functional design. The additional facilities, such as kitchenettes in the suites, add to the overall positive experience at this resort. Overall, Resort Collina d'Oro's rooms offer a high standard of comfort and cleanliness, making it a pleasant stay for visitors.

Beds

Resort Collina d'Oro offers an inconsistent experience when it comes to the quality of its beds, generating mixed reviews from guests. Many visitors praised the comfortable boxspring beds and described the bedding as ultra comfortable, prompting restful and quiet nights. Some highlighted the convenience and softness of the beds, appreciating the impeccable quality of the bedding which contributed to a particularly good sleep.

However, not all guests shared this sentiment. A number of reviews mentioned issues with bed size, noting that twin beds felt tiny and narrow with some suggesting they seemed more suitable for children than adults. There were complaints about weak and uncomfortable mattresses with one guest mentioning an unpleasant odor and another reporting hard and uncomfortable beds leading to dissatisfaction.

On the whole, while many guests enjoyed a comfortable sleep experience, the bed quality at Resort Collina d'Oro varied, indicating room for improvement in ensuring a consistently comfortable stay for all visitors.

Cleanliness

Resort Collina d'Oro - Hotel, Residence & Spa is frequently praised for its impeccable cleanliness and well-maintained facilities. Guest reviews highlight the hotel's high-quality standards, particularly noting the cleanliness of rooms, bathrooms and the overall resort. The spa area is described as modern and sparkling clean, adding to the positive experience. The extensive grounds are well-kept, contributing to the resort's sublime atmosphere. However, some reviews indicate areas for improvement, such as the inconsistent daily cleaning and restocking of essentials and minor issues with the cleanliness of the indoor pool. Despite these areas needing attention, the resort's commitment to maintaining a clean and pleasant environment remains evident with clean, helpful and smiling staff enhancing the stay.

Staff

Guest reviews of Resort Collina d'Oro - Hotel, Residence & Spa extensively praise the outstanding quality of the staff. A prevalent theme across the feedback is the friendliness and helpfulness of the hotel team. Visitors often highlight the staff's availability and readiness to accommodate requests, making their stays pleasant and satisfactory. Specific mentions are made of the pool and restaurant personnel, who are described as nice, ready to help and top-notch.

The professionalism and attentiveness of the staff are recurrent themes with guests appreciating their charming and kind demeanor. The overall impression is that of a warm, welcoming environment fostered by a team dedicated to excellent service. Despite a few remarks about some initial lapses in politeness and moments of seeming overwhelm, the predominant sentiment is one of high commendation. Guests frequently mention feeling well-received and valued thanks to the amiable and professional nature of the staff, significantly enhancing their overall experience at the resort.

Spa

Nestled within the serene ambiance of Resort Collina d'Oro, the spa area offers a perfect retreat for those seeking relaxation and rejuvenation. Guests frequently highlight the spa's inviting atmosphere and diverse offerings, praising it as excellent for unwinding and indulging in self-care. Special commendations go to therapists Marco and Sharon for their exceptional treatments. The spa area, featuring amenities like a steam bath, sauna and rain shower, is beautifully maintained and pleasant, complemented by a very nice outdoor pool area and bar.

Although the space is somewhat compact, it remains highly enjoyable and conducive to relaxation. The availability of an excellent 5-star gym further enhances the overall wellness experience at the resort. Guests consistently appreciate the practical and appealing spa facilities, which are kept in top-notch condition. Despite one mention of a too-firm sports massage, the consensus is overwhelmingly positive with many recommending trying the outstanding therapists and world-class spa services.

Pool

The Resort Collina d'Oro - Hotel, Residence & Spa boasts a pool area that guests describe as simply superb, offering a quiet and quality environment for relaxation. The outdoor pool, praised for being refreshing and large, is a highlight for many visitors, enhanced by a lovely snack and cocktail bar. It provides not only a place to swim but also a stunning viewpoint of the serene surroundings. Guests often mention the beautiful design and spaciousness of this area.

However, feedback on the indoor pool is mixed with some finding it too small for the hotel's size and others noting that both indoor and outdoor pools can be quite cold. Despite these minor issues, the overall sentiment remains highly positive, especially regarding outdoor amenities. The resort's pool area, coupled with friendly staff and occasional room upgrades, consistently delivers a pleasant and enjoyable experience for guests yearning for a peaceful retreat.

Parking

Resort Collina d'Oro offers excellent parking facilities, including a spacious and clean underground garage that guarantees security for vehicles. Guests appreciate the ample parking availability with large, bright parking spaces. The hotel's garage is always accessible, providing free parking and even complimentary charging stations for electric vehicles. The parking options are highly rated for being both extensive and well-maintained.

5 Star

Resort Collina d'Oro - Hotel, Residence & Spa has garnered attention for a variety of reasons, particularly around its five-star designation and the service provided. The hotel has been praised for its exemplary service, living up to the high expectations associated with a five-star establishment in this regard. However, there are several recurring concerns noted about the hotel's breakfast offerings. Many guests felt that the breakfast was too meager with limited selection and careless presentation, which did not align with what one would expect from a hotel of this caliber. Additionally, some guests highlighted the lack of rooms with a lake view and occasional lapses in the speed of service. While the service in general areas met the five-star standards, complimentary services commonly expected from such high-end venues were noted to be lacking. These aspects suggest that while the hotel excels in service, improvements could be made in its breakfast offerings and some facilities to fully meet the expectations of a five-star rating.

Yes, Resort Collina d'Oro - Hotel, Residence & Spa has pool(s) that belong to one or more of the following categories: Indoor Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Resort Collina d'Oro - Hotel, Residence & Spa.

No, Resort Collina d'Oro - Hotel, Residence & Spa doesn't allow dogs.

Yes, parking facilities are available at Resort Collina d'Oro - Hotel, Residence & Spa.

Yes, Resort Collina d'Oro - Hotel, Residence & Spa has a gym.

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