Hotel Moon Dreams Portomagno
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Summary of reviewsHotel Moon Dreams Portomagno shines in several key areas, making it an appealing choice for many travelers. Its prime beachfront location is frequently highlighted, offering stunning ocean views and easy access to the serene beach and bustling marina, contributing to a tranquil yet convenient atmosphere. Guests appreciate the nearby amenities such as restaurants, cafes, shops and the ease of finding free street parking.
The breakfast buffet receives praise for its abundance and variety, providing a satisfying start to the day despite occasional comments on repetition and quality of specific items like coffee. In contrast, the dinner offerings are less well-regarded with frequent criticisms about limited options and low food quality, although some guests did note occasional delicious dishes.
Guest rooms are generally commended for their spaciousness, comfortable beds and breathtaking sea views. However, there are recurring mentions of the need for renovations and improvements in cleanliness and maintenance. Some also experienced noise issues and a lack of electrical outlets.
The hotel's cleanliness overall garners positive feedback with comments on the well-maintained common areas and thorough daily cleaning. Still, specific areas like carpets in hallways and the children’s pool sometimes fall short.
One of the hotel's standout features is its staff, who receive widespread acclaim for their friendliness, professionalism and attentiveness, significantly enhancing the guest experience. Noteworthy individuals in various departments contribute to an inviting and enjoyable stay.
While the complimentary WiFi is appreciated, its inconsistent quality and reach are common points of frustration, particularly in rooms on higher floors.
The pool facilities, including up to six different swimming areas, are another highlight, offering a relaxing and enjoyable environment despite occasional crowding and accessibility issues.
The hotel's proximity to the beach is a major draw with guests frequently praising the easy access to the beautiful, clean waters and pleasant promenade.
Parking options around the hotel are considered convenient with plentiful free street parking, though on-site parking facilities present some challenges.
Overall, Hotel Moon Dreams Portomagno is seen as a family-friendly and well-located beachfront retreat with standout service and comfortable accommodations, though there are areas such as dining and room maintenance that could benefit from improvement.
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The breakfast buffet receives praise for its abundance and variety, providing a satisfying start to the day despite occasional comments on repetition and quality of specific items like coffee. In contrast, the dinner offerings are less well-regarded with frequent criticisms about limited options and low food quality, although some guests did note occasional delicious dishes.
Guest rooms are generally commended for their spaciousness, comfortable beds and breathtaking sea views. However, there are recurring mentions of the need for renovations and improvements in cleanliness and maintenance. Some also experienced noise issues and a lack of electrical outlets.
The hotel's cleanliness overall garners positive feedback with comments on the well-maintained common areas and thorough daily cleaning. Still, specific areas like carpets in hallways and the children’s pool sometimes fall short.
One of the hotel's standout features is its staff, who receive widespread acclaim for their friendliness, professionalism and attentiveness, significantly enhancing the guest experience. Noteworthy individuals in various departments contribute to an inviting and enjoyable stay.
While the complimentary WiFi is appreciated, its inconsistent quality and reach are common points of frustration, particularly in rooms on higher floors.
The pool facilities, including up to six different swimming areas, are another highlight, offering a relaxing and enjoyable environment despite occasional crowding and accessibility issues.
The hotel's proximity to the beach is a major draw with guests frequently praising the easy access to the beautiful, clean waters and pleasant promenade.
Parking options around the hotel are considered convenient with plentiful free street parking, though on-site parking facilities present some challenges.
Overall, Hotel Moon Dreams Portomagno is seen as a family-friendly and well-located beachfront retreat with standout service and comfortable accommodations, though there are areas such as dining and room maintenance that could benefit from improvement.
Beachfront Hotel
Hotel near The Beach
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool Children's Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Hotel with Indoor Pool
About Hotel Moon Dreams Portomagno
License: H/AL/00480
Guest Reviews
Location
Guests appreciate the easy access to free street parking and nearby amenities such as restaurants, cafes, shops and pharmacies. The location also ensures tranquility despite its proximity to all necessary services, contributing to a serene environment for relaxation. Whether one is looking for a peaceful beach retreat, the convenience of nearby eateries or family-friendly fun, the hotel's prime positioning makes it an ideal choice.
In addition to the location, the views from the rooms, characterized by direct sightlines to the sea, are frequently mentioned as a highlight. This combination of beautiful scenery and practical convenience ensures that Hotel Moon Dreams Portomagno remains a favored destination for beach lovers and those seeking a well-situated spot to explore Aguadulce.
Breakfast
On the whole, the breakfast is frequently described as good and satisfying with plenty of choices, including both hot and cold dishes, which cater to various preferences. However, some reviews mention that while the breakfast is good, it can be repetitive with not enough variety. Others find the quality of certain items, such as coffee and pastries, lacking and not up to the standards expected of a 4-star hotel. The breakfast room can also become too crowded and noisy, affecting the overall experience.
Despite these occasional criticisms, the positive aspects, including the completeness and abundance of the breakfast buffet, stand out, making it a generally well-regarded feature of the hotel. Improvements in variety and quality, particularly concerning specific items like coffee and healthier options, could enhance the overall breakfast experience even further.
Dinner
While the dinner buffet does offer some good moments, overall, it appears to be in need of significant improvement to meet the expectations of a four-star hotel. The ambiance of the dining room was also criticized for being outdated and many guests encountered long lines, adding stress to meal times. The quality dip, especially during weekdays, contrasts with slightly better offerings on weekends. A few positive notes include the clean rooms and pleasant views, but these do little to offset the largely negative dining experiences reported by many guests.
Rooms
However, the hotel has its share of drawbacks that should be noted. Several guests commented on the rooms needing renovation with specific mentions of outdated furniture, worn-out mattresses and dirty walls. Some reviews expressed dissatisfaction with the cleanliness, remarking on dusty floors and unpleasant smells from the bathrooms or air conditioning units. Noise was another concern, both from poorly soundproofed rooms and noisy air conditioning units. Additionally, reviews highlighted a lack of electrical outlets and inadequate maintenance with some facilities like closets and showers being in disrepair.
Despite these issues, many guests found their stays enjoyable, especially appreciating the room views, spaciousness and general comfort. For travelers seeking a room with a nice view and comfortable bed, Hotel Moon Dreams Portomagno might be an acceptable choice, although be prepared for potential inconsistencies in room condition and cleanliness.
Beds
However, there are several negative remarks highlighting variability in bed quality. Issues such as hard pillows, uncomfortable or hard mattresses and old, worn-out beds are mentioned. Some beds were described as having springs that could be felt and several guests pointed out issues with sunken mattresses. The pillows also varied considerably with some being too soft or too high for comfort. A common grievance was the inconsistency in beds assigned with some guests expecting double beds and receiving two singles pushed together instead.
Overall, while many visitors find the beds at Hotel Moon Dreams Portomagno to be comfortable and conducive to relaxation, others have encountered less favorable conditions, indicating a need for more consistent quality control.
Cleanliness
However, there were recurring mentions of specific areas needing improvement. Some guests found dust accumulation, dirty carpets in hallways and insufficient cleaning around the children’s pool. Issues such as dirty balconies, neglected gym facilities and inconsistent cleaning schedules also surfaced with some rooms not being cleaned daily or at irregular times.
While the facilities themselves are described as well-kept, many reviews highlight the need for renovation and maintenance, particularly in older parts of the hotel. The cleanliness of the dining area and some pool edges were occasionally found lacking, hinting at an area for potential improvement.
Overall, despite some areas requiring attention, the hotel’s commitment to cleanliness in the rooms and many common areas leaves a generally positive impression.
Staff
The entertainment team, especially members like Minerva, Santy and Alba, stands out for making guests' stays enjoyable and fun, offering engaging activities that keep both kids and adults entertained. Housekeeping staff also receives positive remarks for maintaining cleanliness and order in the rooms, although there are instances where the service could be more consistent.
Maintenance and bar staff are recognized for their dedication and helpfulness, reinforcing a welcoming atmosphere throughout the hotel. Overall, the kindness, professionalism and helpful nature of the employees create a friendly and inviting environment, making the staff one of the hotel's greatest assets and leaving guests with a memorable and pleasant experience.
Wi-Fi
Despite the widespread availability of complimentary WiFi, effectiveness is a concern. Users experienced very slow internet speeds, weak signals and frequent disconnections, making it frustrating for anyone relying on a stable connection. Additionally, there's a lack of internet TV in the rooms.
While internet access has been an issue, it's worth noting that guests appreciated other conveniences like finding free parking easily, despite noise soundproofing and elevator availability being less than ideal. In summary, if a robust internet connection is a requirement for your stay, you might find the WiFi setup at Hotel Moon Dreams Portomagno a bit lacking.
Pool
However, guests noted some challenges that potential visitors should be aware of. The pools are often crowded and finding an available sunbed can be a challenge, as there are fewer sunbeds than needed for the number of guests. The depth of the pools, mostly at 1.5 meters, might not be suitable for everyone, especially those looking for a more shallow swimming experience.
Accessibility issues were mentioned with one pool or another frequently being out of order or closed, including the indoor heated pool, which disappointed some guests hoping to use it during colder weather. Additionally, the pool bar, while appreciated, seems to close earlier than some guests would prefer and the pool area itself closes early in the evening.
Despite these considerations, the overall atmosphere around the pools is lively and enjoyable with good entertainment options, such as poolside animations and a gym, adding to the fun. The pools offer stunning views, especially from the 4th-floor terrace and provide a great spot to unwind after a day of exploration. While there are some areas that need improvement and better maintenance, the pool facilities at Hotel Moon Dreams Portomagno remain a highlight for many guests.
Beach
Guests frequently mention the beautiful, clean and impressive beach with its clear waters and lovely promenade. The views from the hotel are another highlight, offering stunning and fantastic beach vistas, especially from rooms facing the sea. The beachfront bar and nearby restaurants add to the appeal, providing easy access to refreshments and dining without straying far from the shore.
Despite some minor inconveniences like the lack of parking, the general consensus is overwhelmingly positive, focusing on the superb location and the joy of having such a fantastic beach just outside the door. For those looking to blend relaxation and convenience, Hotel Moon Dreams Portomagno offers a prime beachfront setting that promises a delightful stay.
Parking
Guests highlight that parking can sometimes be limited and the hotel’s own garage, though available, presents challenges such as difficult access, stairs and tight spots. The parking garage is separate from the hotel, often requiring a walk through the garden or over steps, which might be inconvenient for some. Parking for disabled guests is notably lacking.
Overall, parking around Hotel Portomagno is largely seen as convenient and straightforward with plenty of free options nearby, despite some logistical challenges with the on-site facilities.
Family
Guests particularly commend the nightly entertainment, which includes shows and activities geared towards both children and adults. The animation and kids club programs are frequently described as spectacular with charming and engaging monitors. Many reviews praise the animation teams for creating memorable experiences for young guests, noting activities around the pool and an ongoing schedule of family entertainment options.
Despite some occasional critiques about the crowded pool area during peak season and slow elevators, the hotel's family-friendly brand and dedicated staff shine through. The consensus is that the hotel is highly recommended for those looking to enjoy a peaceful and engaging few days with family by the beach.
Overall, Hotel Moon Dreams Portomagno emerges as a popular choice for families seeking a combination of relaxation, fun activities and quality entertainment in a welcoming environment.
4 Star
The food offerings also drew mixed feedback. While some appreciated the buffet, others criticized its limited variety, suggesting it lacks the diversity and quality expected of a four-star property. The overall maintenance of the hotel appears to need improvement to align with its advertised rating.
Despite these issues, the value for money is a highlighted benefit, indicating that guests found their stays reasonably priced. However, the general sentiment suggests a notable gap between the four-star rating and the actual experience with several guests recommending a reassessment of its official classification.
Business
Accessible
However, some reviews indicate that there is room for improvement. Certain areas of the hotel pose challenges, such as access to the garage, which involves navigating steps and some rooms having narrow doors that are not entirely wheelchair-friendly. Steps could benefit from clearer markings to aid visibility. Additionally, the hotel can become crowded, which may hinder accessibility and there have been instances of inadequate elevator service.
While the hotel is well maintained and suitable for elderly visitors, some reviews suggest it doesn't fully meet all accessibility needs. Aspects such as one of the pools being accessible only by stairs and the overall hotel being partly accessible highlight areas where the hotel can enhance its accessibility features. Despite these drawbacks, the overall impression is that Hotel Portomagno is a commendable choice for travelers with disabilities, given its strategic location and generally accessible amenities.
Children's Pool
The pool areas, including the children's sections, have garnered positive feedback for their cleanliness and the diligent maintenance routines observed. Lifeguards are present and adhere to strict Covid-19 policies, ensuring a safe and sanitary swimming experience. Additionally, the hotel offers various activities and entertainment that cater to both children and adults, including pool games, making it a great option for families seeking fun and relaxation.
However, some concerns have been noted regarding the cleanliness of the edges of the children's pool and the timing of the entertainment activities. Despite these minor points, the pools at Hotel Moon Dreams Portomagno provide a welcoming and enjoyable experience for children and their families.
Outdoor Pool
Families particularly appreciate the children's pool and the abundance of swimming pools ensures plenty of space for guests. However, the lack of shade and limited availability of pool chairs are minor drawbacks for some. Additional services, like the pool bar, are often not available or only operational on weekends, impacting the overall experience. Nonetheless, the hotel is praised for its rigorous pool maintenance, including proper pH levels and lifeguard supervision, ensuring guest safety and hygiene. Overall, the pool area at Hotel Portomagno is a major draw, offering a pleasant and enjoyable experience for guests, despite a few minor inconveniences.
Indoor Pool
Dog Friendly
The hotel provides great amenities for dogs and their owners, aiming to create a positive dog-friendly experience. Guests can enjoy the proximity to the beach; however, it should be noted that pets are not allowed on the accessible beach itself. Despite this, the hotel’s overall pet-welcoming policy is appreciated by many guests.
There are some drawbacks, such as noise issues stemming from barking dogs in adjacent rooms and limited options for pet activities within the hotel. Nevertheless, the rooms remain clean and in good condition and the staff, including the cleaners, are remarked upon as very friendly. The hotel does charge an additional fee for pets, including unconventional pets like tiny hamsters.
Overall, Hotel Moon Dreams Portomagno stands out for its inclusive and welcoming atmosphere for pet owners, offering a range of services and amenities that cater to both human and animal guests.
Beachfront
Yes, Hotel Moon Dreams Portomagno has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool, Outdoor Pool.
No, a spa isn't available at Hotel Moon Dreams Portomagno.
No, Hotel Moon Dreams Portomagno doesn't allow dogs.
Yes, parking facilities are available at Hotel Moon Dreams Portomagno.
Yes, Hotel Moon Dreams Portomagno has a gym.
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