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Summary of reviewsShaden Resort is lauded for its spectacular location amidst the scenic rocky mountains and valleys of AlUla, providing guests with breathtaking views and a serene environment perfect for relaxation. Its proximity to key attractions like Elephant Rock and Hegra enhances its appeal as a convenient base for exploration. The resort seamlessly blends modern luxury with traditional heritage, offering spacious, clean accommodations with beautiful décor and dramatic nighttime lighting that accentuates the majestic landscape.
The staff at Shaden Resort consistently receive high praise for their attentiveness, friendliness and helpfulness. Specific mentions of exemplary service from employees like Ms. Rowaida, Ms. Mariam and Ms. Hind underscore the positive impact of the team on guests’ experiences. Despite occasional critiques regarding training and management issues, the overall perception of the staff contributes to a relaxing and enjoyable stay.
Cleanliness is generally a strong suit for Shaden Resort with many guests commending the resort’s clean atmosphere and detailed attention to maintaining a comfortable space. However, some instances of poor room cleaning services, dusty floors and construction waste have been reported, indicating areas for improvement.
Breakfast at the resort offers an abundance and variety that most guests find enjoyable with particular acclaim for the service and desserts. Some guests, however, suggest improvements in diversity and freshness. Dinner experiences are more mixed with positive remarks on the varied daily menus and staff friendliness. Nonetheless, concerns about limited options, food quality and service issues suggest a need for enhancements in the dinner offerings.
The rooms at Shaden Resort provide a unique charm with their tent-like design and offer comfort and tranquility with nice views. While many guests appreciate the spacious and well-decorated rooms, there are significant areas for improvement in cleanliness, comfort and value for money. Reports of dated bathrooms, unclean rooms and uncomfortable beds point to discrepancies in guest experiences.
The pool is frequently praised for being a relaxing and lovely spot, appreciated for its beauty and tranquility. However, maintenance issues and cleanliness concerns have been highlighted, along with the occasional absence of staff in the pool area.
Beds receive mixed feedback with several guests finding them very comfortable, while others report discomfort due to hard pillows and plastic sheets.
Overall, Shaden Resort offers a luxurious and elegant experience with a few areas needing refinement to fully meet the high standards set by its branding. With stunning scenery, friendly staff and a blend of modern and traditional design, it promises a memorable stay amidst the extraordinary landscape of AlUla.
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Luxury Tent with Swimming Pool
