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Summary of reviewsHotel Diamante offers a convenient and accessible location, which is favorable for various types of travelers. Situated close to the motorway, it is ideal for business visitors and those heading to the nearby Serravalle Outlet Center or other shopping centers. Positioned within a leisure center, guests have easy access to cinemas, an aquatic center and multiple dining options, complemented by serene surroundings and a clean parking area. Though the industrial zone location may not be appealing for all, its practicality and ease of access mark it as a suitable choice for those seeking convenience.
Breakfast at Hotel Diamante generally receives positive feedback with guests praising the variety and quality of the food, which caters to both Italian and American preferences. The friendly staff further enhance the breakfast experience. While some mentioned the need for cleaner facilities and better value for the price, the overall sentiment is positive.
The hotel's restaurant is noted for its delicious Italian cuisine and friendly service, offering good quality food and wine. Mixed reviews point out occasional slow service and high prices, but the ambiance and meal quality leave a generally favorable impression.
Rooms at Hotel Diamante are consistently highlighted as spacious, comfortable and clean, making them especially suitable for families or larger groups. Modern design elements and amenities such as comfortable beds and pillows, as well as functional bathrooms, contribute to a restful stay. Despite some minor maintenance issues, the overall guest experience is positive.
Cleanliness is a significant strong point with guests frequently commending the immaculate state of the rooms and facilities. While there are occasional minor issues, the hotel maintains high standards of hygiene and orderliness.
The staff receive considerable praise for their friendliness, professionalism and attentiveness, ensuring a welcoming and supportive environment. Some isolated instances of less satisfactory service do not overshadow the generally positive feedback.
The adjacent Bellavita Wellness Center offers a valued addition for those seeking relaxation, despite some logistical challenges and additional costs for access. Similarly, the nearby public pools are a fun feature but come with separate fees, which guests should anticipate.
Parking facilities are ample, well-maintained and easily accessible, providing a hassle-free experience for guests with vehicles. Free parking options add to the overall convenience.
Families find Hotel Diamante accommodating with spacious rooms and amenities such as bathtubs and cribs catering to children. Its welcoming environment and convenient location contribute to a positive family-friendly stay.
Comfortable beds and quality bedding are frequently mentioned, contributing to a good night's sleep, although some guests noted minor discrepancies in mattress firmness.
While many guests feel that Hotel Diamante does not quite meet the expectations of a 4-star establishment, often comparing it more favorably to a 3-star status, the overall experience remains satisfactory with room for improvement.
In summary, Hotel Diamante is appreciated for its practical location, spacious and clean rooms, friendly staff and family-friendly accommodations, making it a solid choice for a comfortable and convenient stay. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Room Types
Economy Double or Twin RoomThe twin/double room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 3 beds.
Comfort Double or Twin RoomThe twin/double room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a bidet. The twin/double room offers a safe deposit box, parquet floors, heating, as well as a TV with satellite channels.
Superior Double or Twin RoomThe twin/double room offers parquet floors, heating, as well as a private bathroom boasting a shower and a hairdryer. The air-conditioned twin/double room features a TV with satellite channels, a minibar, a tea and coffee maker and a safe deposit box.
Family RoomOffering free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a bidet. The family room offers air conditioning, a minibar, a safe deposit box, an electric kettle and a TV with satellite channels.
Business SuiteProviding bathrobes, this suite includes a private bathroom with a bath, a bidet and a hairdryer. This suite is air-conditioned and features a TV with satellite channels, a minibar, a tea and coffee maker and a safe deposit box. The unit offers 2 beds.
About Hotel Diamante
License: 006003-ALB-00019, IT006003A1FPBHZZBZ
Guest Reviews
7.7
Good
Location
Hotel Diamante enjoys a strategic location that makes it a convenient choice for various travelers. Located close to the motorway, it offers easy access for those on transit and is especially advantageous for visitors with business in the nearby industrial area of Alessandria. The location is also practical for those wanting to reach the Serravalle Outlet Center and the shopping center with only a short drive required to get there.
The hotel is positioned within a leisure center, offering guests proximity to cinemas, an aquatic center and several restaurants, making it suitable for recreation and dining without needing to venture far. The quiet and serene surroundings, coupled with the large, clean parking area, add to the overall convenience of staying here.
Despite its advantages, the hotel's location in an industrial zone is noted as less charming and may require a car to explore further dining and entertainment options. Nevertheless, its easy motorway access and central positioning relative to business and outlet shopping venues make Hotel Diamante an appropriate choice for travelers seeking convenience and practicality.
Breakfast
Hotel Diamante offers an overall satisfying breakfast experience with positive reviews highlighting the variety and quality of the food. Guests frequently praised the selection, describing it as rich, tasty and abundant. There were Italian and American options available, catering to different culinary preferences. Many guests expressed satisfaction with the breakfast and considered it a good start to their day.
However, some reviewers pointed out areas that could be improved. A few mentioned that the breakfast room could be cleaner and that the offerings could occasionally be more diverse and replenished in a timely manner. Others found the breakfast price, particularly the 12 and 20-euro charges, to be excessive for what was provided. Additionally, some guests noted a decline in the quality of breakfast over repeated stays and commented on the high cost not aligning with their expectations of a 4-star hotel.
Despite these criticisms, the friendly and accommodating staff often enhanced the breakfast experience, leaving many guests with a positive impression of their stay at the hotel.
Dinner
Hotel Diamante boasts a restaurant that generally satisfies its guests with good breakfast and dinner options. Dining here often garners positive feedback, highlighting delicious Italian cuisine, tasty dishes and a friendly, welcoming atmosphere. Many guests found the food quality to be excellent with good wine selections complementing dinner experiences. The restaurant's hours are convenient, staying open late to accommodate various schedules and guests appreciate the choice between the hotel restaurant and an adjacent pizzeria.
However, not all guests had a perfect experience. Some found the service to be slow and the food occasionally too salty. A few reviewers mentioned that the restaurant failed to meet their expectations with remarks about the prices being high relative to the quality offered. Despite some mixed reviews about the overall value and service speed, the culinary options and ambiance managed to leave a lasting positive impression for a majority of diners.
Rooms
Hotel Diamante has been noted for its spacious and comfortable rooms, making it an ideal choice for families or larger groups. Guests frequently describe the rooms as modern, well-appointed and equipped with numerous accessories. The cleanliness of the rooms is consistently praised with many guests appreciating the tidy and airy environment.
The rooms' size stands out with plenty of space in both the bedrooms and bathrooms, ensuring guests feel comfortable. Beds and pillows receive high marks for their comfort, contributing to a restful stay. The family rooms are particularly spacious, often accommodating up to five people comfortably with multiple bed configurations and a baby cot available.
In terms of room amenities, many found the spaces to be well-maintained overall, although there are occasional reports of issues such as non-adjustable air conditioning, defective TV remote controls and minor maintenance needs like malfunctioning windows or doors. Despite these concerns, the positive aspects often outweigh the negatives.
The modern design elements add to the room's overall appeal and the quiet environment of the hotel ensures a peaceful stay. Additionally, some rooms feature thoughtful touches such as fully stocked mini bars and small balconies, enhancing the guest experience.
Bathrooms, in general, are spacious and functional, although a few reviews mention less than optimal water pressure and occasional cleanliness issues. However, the majority of feedback highlights the cleanliness and comfort of both the bathrooms and the rooms themselves.
In summary, Hotel Diamante offers clean, spacious and comfortable accommodations with modern amenities, making it a solid choice for travelers seeking a pleasant and restful stay. While there are a few minor maintenance and structural concerns, the overall guest experience remains positive.
Beds
At Hotel Diamante, guests frequently highlight the comfort of the beds as a significant positive aspect of their stay. Many reviews mention comfortable beds and pillows with numerous guests appreciating the quality bedding and cozy ambiance. The use of nice linen and the provision of double-sheets also contribute to a pleasing sleep experience. Several guests note the firm yet comfortable nature of the mattresses, aligning well with high standards of comfort.
Rooms appear to be clean and of good size, further enhancing the stay. There are options for different bed types, including double beds, twin-sized beds and even cribs for newborns, catering to varied guest needs.
However, some reviews pointed out that the mattresses were too hard and there were occasional mentions of the beds needing improvement. The double beds sometimes being composed of two mattresses was also mentioned. While most feedback is positive, indicating a cozy and restful experience, a few discrepancies were noted regarding the consistency of bed comfort.
Ultimately, the majority of guests seem satisfied with their sleep at Hotel Diamante, praising the comfort and quality of the bedding and mattresses.
Cleanliness
Hotel Diamante receives high marks for its cleanliness with many guests highlighting the immaculate state of the rooms and facilities. The hotel is frequently described as very clean with impeccable cleanliness being a recurring theme. Guests appreciate the modern and well-presented structure of the hotel, which enhances the overall cleanliness and tidy environment. Rooms are often noted as being very spacious, comfortable and equipped with everything necessary for a relaxing stay. The bathrooms are particularly commended for their cleanliness.
While there are a few remarks about cleanliness not being optimal in some areas, such as the breakfast room and certain hallways, these are exceptions rather than the norm. Maintenance issues like leaking faucets and showers were mentioned but did not significantly detract from the overall positive perception of the hotel's cleanliness.
Despite these minor criticisms, the majority of reviews reflect that Hotel Diamante maintains a high standard of hygiene and orderliness, ensuring a pleasant stay for its guests.
Staff
Nestled in an idyllic locale, Hotel Diamante garners praise for its exemplary staff, ensuring guests feel warmly welcomed from the moment they arrive. Commendations flow generously for the team's friendliness, kindness and attentiveness with staff frequently described as warm, pleasant and professional. Silvia, a standout receptionist, is noted for her exceptional customer support and courteous demeanor.
Notably, the staff's multilingual abilities and readiness to answer every request with patience and a smile enhance the hotel's hospitable ambiance. Housekeepers also receive mentions for their niceness, contributing to the overall sense of care and quality service. Additionally, the quick and efficient service at the hotel aligns well with its reputation for good customer support.
However, there are isolated mentions of indifference and unpleasantness from some receptionists and restaurant staff. Despite these discrepancies, the overarching sentiment remains positive, highlighting a top team that excels in ensuring a friendly, engaging and supportive environment for guests at Hotel Diamante.
Spa
Hotel Diamante boasts a nearby wellness experience, specifically at the Bellavita Wellness Center, which is highly praised for its excellence and the added relaxation it provides. Guests appreciate the convenient proximity of the spa and cinema, enhancing the overall value of their stay. The hotel is noted for being perfect for a relaxing weekend, supported by a very rich international breakfast. However, guests should be aware that the spa is not integrated within the hotel premises and access to the facilities may not be seamless with the check-in and check-out processes. Additionally, swimming pool access may come with higher prices that some may find unreasonable. Despite these minor inconveniences, the area around Hotel Diamante offers a commendable wellness experience.
Pool
The pool facilities at Hotel Diamante receive mixed reviews regarding their accessibility and costs, but the amenities themselves are generally well-regarded. The hotel boasts a large swimming pool complex adjacent to its premises, featuring two pools and water slides, adding a touch of fun for families and water enthusiasts. While situated conveniently near an aqua center and water park, the pool access comes with additional charges, which some guests found unexpectedly high, ranging from €12 to €25 per day. Access to these facilities is not included in the standard hotel price and the promotional photos can be misleading regarding direct access.
The pools are public and not directly managed by the hotel, leading to an extra step and fee for guests wishing to use them. This might come as a surprise to those who believed the pool was part of their stay package, as it was not clearly described in the booking details. Despite these cost-related concerns, those who did access the pool areas appreciated the excellent quality of the pools and the convenience of the snack-bar situated nearby.
One minor drawback mentioned is the pool's closing time at 6pm, which might limit swimming activities to daytime only. All in all, while the pool facilities near Hotel Diamante are well-maintained and enjoyable when accessed, potential visitors should be prepared for additional fees and check the hotel's descriptions carefully to ensure expectations are met.
Parking
Hotel Diamante provides a commendable parking experience for its guests. The parking facilities offered by the hotel are consistently described as large, ample and sufficient, making it convenient for guests to find a spot without hassle. Guests appreciate the clean and polished condition of the parking areas, contributing to a positive first impression upon arrival. Many reviews highlight the availability of free parking, both covered and uncovered, adding to the overall value. Notably, some reviews mention the convenience of a parking garage beneath the hotel, as well as easy access to parking right in front of the door. Overall, despite a few mentions of minor issues, the parking facilities at Hotel Diamante generally meet guests' expectations by being spacious, well-maintained and easily accessible.
Family
Hotel Diamante offers a family-friendly stay with spacious rooms ideal for families of four. The accommodations are modern and comfortable, featuring useful amenities such as bathtubs for young children and low cribs for newborns. Guests appreciate the large family rooms that provide enough space for a big family. The hotel is praised for its nice environment and hospitality, making it a welcoming option for families with children. Additionally, its great location adds to the overall convenience for guests. While the breakfast options are noted as lacking, the overall experience for families remains positive.
4 Star
Hotel Diamante faces significant criticism regarding its claimed 4-star status. Many guests feel that the hotel falls short of this rating with some suggesting it aligns more closely with a 3-star standard. Reviews indicate a general dissatisfaction, citing that the hotel's structure and services do not meet the expectations associated with a 4-star establishment. Concerns about the quality of amenities and overall experience further contribute to the sentiment that the hotel does not deserve its 4-star rating. While some aspects were deemed satisfactory, the consensus points towards a need for re-evaluation of the hotel's star classification.
Yes, Hotel Diamante has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
Yes, a spa is available at Hotel Diamante.
No, Hotel Diamante doesn't allow dogs.
Yes, parking facilities are available at Hotel Diamante.