Hotel Maya Alicante
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Summary of reviewsHotel Maya Alicante is widely praised for its strategic location, offering easy access to major attractions, such as Santa Barbara Castle, the city center and the beach, which is only a short walk away. Guests find the hotel's setting tranquil despite its centrality with picturesque views of the sea and the castle. Convenient public transportation options, including nearby bus and tram stops, enhance the overall accessibility, making it a favored base for exploring Alicante and surrounding areas.
Breakfast at Hotel Maya Alicante is a key highlight with guests frequently praising its extensive and varied buffet that includes fresh fruits, vegetables, pastries, hot and cold meals and even champagne. The buffet is well-stocked and delicious with chef-prepared omelets and fresh bread noted as standout features. Friendly and efficient staff further enhance the breakfast experience, making it a significant highlight of the stay.
Dinner options at the hotel receive mixed feedback. While some guests appreciate the varied and well-served dishes at the dinner buffet, others mention limited menu choices and issues with the quality and temperature of the food. The hotel sometimes redirects diners to the pool bar when the restaurant is closed, which, though praised for its ambiance, faces criticism for limited options and higher prices.
Rooms at Hotel Maya Alicante are generally well-received for their spaciousness, cleanliness and beautiful views of the sea and the castle. Though some guests note issues like thin walls, outdated decor and basic furnishings, the overall comfort, modern bathrooms and daily cleaning services contribute to a satisfactory stay.
The cleanliness of the hotel is consistently commended with most guests noting spotless rooms and well-maintained public areas. Minor issues, such as occasional dust or less-than-perfect cleaning of specific areas, are noted but do not detract significantly from the overall positive impression.
The staff at Hotel Maya Alicante play a crucial role in enhancing the guest experience. Noted for their friendliness, professionalism and willingness to assist, staff members at all levels receive high praise. The front desk staff, in particular, are highlighted for their attentiveness and exceptional customer service.
WiFi is generally satisfactory with good connectivity noted in common areas. However, some guests report issues with unstable and weak signals, especially in rooms on higher floors.
The gym receives mixed reviews. While it is well-equipped and suitable for basic workouts, guests often mention its small size, outdated equipment and inconvenient operating hours. The gym's air conditioning system also receives occasional complaints about not working effectively, affecting usability.
The pool area receives predominantly positive feedback for its cleanliness, well-maintained facilities and relaxing ambiance. Although the pool can feel small and crowded at times, it remains a popular feature thanks to the inviting surroundings and a lively pool bar. The addition of a children’s pool and mini golf adds to the family-friendly atmosphere.
Lastly, the hotel's proximity to multiple beautiful beaches and the convenience of nearby city attractions make it an excellent choice for beach lovers. Clean, inviting waters and comfortable beach areas are repeatedly highlighted, enhancing the overall appeal of Hotel Maya Alicante for a relaxing and enjoyable stay.
Categories
Breakfast at Hotel Maya Alicante is a key highlight with guests frequently praising its extensive and varied buffet that includes fresh fruits, vegetables, pastries, hot and cold meals and even champagne. The buffet is well-stocked and delicious with chef-prepared omelets and fresh bread noted as standout features. Friendly and efficient staff further enhance the breakfast experience, making it a significant highlight of the stay.
Dinner options at the hotel receive mixed feedback. While some guests appreciate the varied and well-served dishes at the dinner buffet, others mention limited menu choices and issues with the quality and temperature of the food. The hotel sometimes redirects diners to the pool bar when the restaurant is closed, which, though praised for its ambiance, faces criticism for limited options and higher prices.
Rooms at Hotel Maya Alicante are generally well-received for their spaciousness, cleanliness and beautiful views of the sea and the castle. Though some guests note issues like thin walls, outdated decor and basic furnishings, the overall comfort, modern bathrooms and daily cleaning services contribute to a satisfactory stay.
The cleanliness of the hotel is consistently commended with most guests noting spotless rooms and well-maintained public areas. Minor issues, such as occasional dust or less-than-perfect cleaning of specific areas, are noted but do not detract significantly from the overall positive impression.
The staff at Hotel Maya Alicante play a crucial role in enhancing the guest experience. Noted for their friendliness, professionalism and willingness to assist, staff members at all levels receive high praise. The front desk staff, in particular, are highlighted for their attentiveness and exceptional customer service.
WiFi is generally satisfactory with good connectivity noted in common areas. However, some guests report issues with unstable and weak signals, especially in rooms on higher floors.
The gym receives mixed reviews. While it is well-equipped and suitable for basic workouts, guests often mention its small size, outdated equipment and inconvenient operating hours. The gym's air conditioning system also receives occasional complaints about not working effectively, affecting usability.
The pool area receives predominantly positive feedback for its cleanliness, well-maintained facilities and relaxing ambiance. Although the pool can feel small and crowded at times, it remains a popular feature thanks to the inviting surroundings and a lively pool bar. The addition of a children’s pool and mini golf adds to the family-friendly atmosphere.
Lastly, the hotel's proximity to multiple beautiful beaches and the convenience of nearby city attractions make it an excellent choice for beach lovers. Clean, inviting waters and comfortable beach areas are repeatedly highlighted, enhancing the overall appeal of Hotel Maya Alicante for a relaxing and enjoyable stay.
Hotel near Golf Courses
Hotel near The Beach
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Guest Reviews
Hotel Maya Alicante boasts a prime location that appeals to a wide range of travelers. Nestled next to the Santa Barbara Castle and within walking distance to the city center and beach, the hotel provides easy access to Alicante's main attractions. Public transportation links, including bus and tram stops, are conveniently close, making it an ideal base for exploring the city and nearby destinations like Benidorm and Altea.
Guests frequently highlight the hotel's proximity to the beach, just a 5-10 minute stroll away and appreciate the quiet, tranquil surroundings despite being so centrally located. The nearby shopping centers, such as Plaza Mar and various tourist sites are also just a short walk from the hotel. The airport bus stops virtually at the hotel’s doorstep, ensuring a seamless transition for those arriving by air.
The hotel's setting allows for picturesque views of the sea and the Santa Barbara Castle, which many guests find to be a noteworthy feature. The convenience of nearby transportation options enhances the overall experience, offering direct routes to both the Alicante airport and other parts of the city. Additionally, the walking paths to both the city center and beach along the promenade are popular with guests.
Overall, Hotel Maya Alicante is praised for its strategic location, affording guests the ability to walk to major attractions, access multiple public transport options easily and enjoy a serene environment close to both urban and natural landmarks.
The breakfast at Hotel Maya Alicante receives high praise from guests for its extensive, varied and fresh offerings. Guests appreciate the buffet style, which includes a wide range of both local and international options, such as fresh fruits, vegetables, pastries, hot and cold meals and even champagne. The spread is repeatedly described as abundant, delicious and well-stocked throughout the service time. The inclusion of healthy choices is also noted.
While the majority of reviews highlight the fantastic selection and quality with many calling it the best they've ever had, some point out that the quality and freshness could sometimes vary. Particular mentions of Cava at breakfast, fresh bread and chef-prepared omelets stand out as noteworthy perks. Furthermore, the breakfast experience is enhanced by the friendly and efficient staff who contribute to the overall positive experience.
However, there are a few criticisms, such as repetitive options on consecutive days, slightly lower product quality on some occasions and the cooked food not always being served hot enough. Despite these minor issues, the general consensus is that the breakfast at Hotel Maya Alicante is outstanding, setting a high standard for a morning meal and significantly enhancing the overall stay experience.
Hotel Maya Alicante offers a mixed experience when it comes to dinner options. Guests frequently mention that the restaurant service is generally good with well-served and delicious dishes. The dinner buffet, in particular, receives positive remarks for being varied and offering good value for money. Some highlight the delightful Christmas Eve dinner and the overall quality and taste of the food.
However, a number of reviews also point out areas for improvement. There are reports of limited and repetitive menu choices with some guests describing the food as overcooked or lacking in variety. Several reviews mention the dinner buffet not matching the quality of the breakfast, noting that the hot items were sometimes not adequately heated.
Additionally, the hotel often redirects guests to the pool bar due to the restaurant being closed, especially off-season. While the pool bar food receives some praise, it also faces criticism for limited options and higher prices. In particular, some items, like burgers and pizzas, were noted for being poorly prepared or overpriced.
Staff service during dinner is generally commended for being friendly and helpful, enhancing the overall dining experience despite some inconsistencies in food quality and availability. Lastly, many guests suggest exploring dining options in the city for a better culinary experience.
The rooms at Hotel Maya Alicante receive generally positive feedback from guests, primarily appreciating their spaciousness and cleanliness. Many reviews highlight the large room sizes and beautiful views, including sea views and vistas of Santa Barbara Castle. Guests also noted the comfort and elegance of the rooms, along with modern bathrooms and daily cleaning services, which ensured the rooms were kept spotless with fresh towels provided regularly. The balconies in many rooms also garnered praise for offering scenic views and additional space.
However, there are some recurring issues that guests mentioned. Thin walls seem to be a common complaint, leading to noise from neighboring rooms being easily heard. Some rooms are described as outdated with a few mentions of old-fashioned decor and basic furnishings. The soundproofing between rooms was also found lacking by several guests, impacting the overall tranquility. Despite these minor drawbacks, the comfortable beds, good air conditioning and helpful staff contribute positively to the overall guest experience at the hotel.
In conclusion, while some aspects of the rooms may benefit from modernization and improved sound insulation, the spacious, clean and well-maintained accommodations, coupled with great views and convenient amenities, generally provide a decent stay for visitors at Hotel Maya Alicante.
Travelers to Hotel Maya Alicante often highlight the comfort of their beds in their reviews. The beds are frequently described as very comfortable, super comfortable and firm, which contributes to a restful night's sleep. Many guests appreciated the large, clean beds with crisp sheets and spacious rooms. King-size and double beds were also noted positively for their comfort and size.
However, there were mixed feelings about the firmness of the mattresses and the quality of the pillows. Some guests found the beds a bit too firm, describing them as rock-hard or uncomfortable, while others appreciated the firmness and did not find the mattresses saggy. Pillows were another point of contention; certain reviews mentioned them being too low, flat or lumpy, although some found them satisfactory.
Overall, while the majority of feedback leans towards the positive, particularly in terms of bed comfort and room cleanliness, individual preferences regarding mattress firmness and pillow quality varied among the guests.
Hotel Maya Alicante consistently receives high praise for its cleanliness. Guests noted the hotel's spotless conditions with rooms being cleaned daily and towels frequently replaced. The majority of reviews highlight the hotel's very clean and well-maintained facilities, including public areas, rooms and the pool. The cleaning staff were commended for keeping the spaces tidy and the premises immaculate.
However, there were a few areas where improvements were suggested. Some guests reported minor issues with dust in rooms or public areas, such as floors not being swept thoroughly. The elevator's cleanliness was occasionally mentioned as sub-par and some noted that room cleaning wasn't always perfect, citing instances of missed dust or hair in the bathrooms.
Despite these occasional critiques, the overall sentiment leans heavily towards a positive experience regarding cleanliness. The hotel’s modern and clean aesthetic coupled with spacious, well-insulated rooms received favorable mentions. The attention to cleanliness not only extended to guest rooms but also to common areas, ensuring a welcoming environment throughout the property.
In summary, Hotel Maya Alicante appears to be a great choice for travelers prioritizing cleanliness, provided minor improvements are taken into account.
Hotel Maya Alicante consistently receives high praise for its staff, noted for their friendliness, professionalism and willingness to assist guests. From the reception to the bar and restaurant, staff members are frequently described as super friendly, attentive and helpful, creating a welcoming atmosphere throughout the hotel. Noteworthy mentions include exceptional customer service during check-in and problem-solving efficiency. Guests appreciate the multilingual capabilities of the staff, indicating a high level of accommodation for international travelers.
The front desk staff, in particular, receive accolades for their helpfulness, attentiveness and superb customer service with specific praise for team members like Ruben Chilavert and Noëlla. The breakfast service is also highlighted for its attentiveness and variety, contributing to a positive dining experience. Although some guests noted occasional language barriers and isolated instances of less friendly interactions, these do not overshadow the overall impression of a warm and hospitable team. With a focus on guest satisfaction and a friendly demeanor, the staff at Hotel Maya Alicante play a significant role in enhancing the overall guest experience.
When considering a stay at Hotel Maya Alicante, potential guests can generally expect satisfactory WiFi service, although experiences do vary. Many guests have noted that the internet connection was good, reliable and fast, especially in common areas like the reception. Some remarked that the Wi-Fi worked flawlessly and was described as efficient and high-speed.
However, not all experiences were positive. Several guests reported issues with connectivity, such as weak and unstable Wi-Fi, particularly on higher floors and in specific rooms. Some found the Wi-Fi to be spotty or inconsistent when used with multiple devices at once. There were a few complaints about the Wi-Fi being very slow or not working at all during their stay.
Overall, the Wi-Fi at Hotel Maya Alicante tends to be more reliable in the reception area and lower floors. Despite some connectivity challenges, especially in certain rooms or at higher elevations, the Wi-Fi is generally described as good and free, providing a decent internet experience for most guests.
Hotel Maya Alicante offers a gym that receives mixed reviews from guests, balancing both positive and negative aspects. On the positive side, many guests found the gym to be well-equipped and suitable for a standard workout, despite its compact size. Descriptions such as good gym, enough equipment and modern were commonly noted, along with its convenient location near the pool.
However, some guests pointed out areas for improvement. The gym's size was frequently mentioned as being small or very small with some stating it is situated in a separate glass booth or resembling a greenhouse. The fitness center is described as lacking certain tools and showers and could benefit from a refresh. Another recurring issue was the gym's limited operating hours with it not opening until 10 am, which proved inconvenient for early risers.
Moreover, guests mentioned that the equipment, although functional, appeared outdated and there were complaints about the air conditioning system not working, rendering the gym unusable at times due to heat. Overall, while the gym at Hotel Maya Alicante serves its purpose for a basic workout, enhancements in space, equipment and facilities, along with more flexible hours, would greatly benefit future guests' experiences.
Hotel Maya Alicante offers a generally positive pool experience that aligns well with its scenic and relaxed ambiance. Most guests appreciated the clean, well-maintained pool area, complemented by a lively and appealing pool bar that serves reasonably priced meals and snacks. The pool area also features mini golf and sunbeds, making it a versatile space for relaxation and fun.
However, the pool's size seems to be a recurring concern, as many reviewers noted that it felt relatively small and crowded at times. Shade availability and the number of sunbeds and sunshades were also points of contention with several guests feeling there were not enough to accommodate everyone comfortably.
Temperature-wise, the pool's water has often been described as cold and the pool is not heated, which might be an issue during cooler months. The pool's opening hours also seemed to be a minor inconvenience with some guests noting it opens later in the morning.
Despite these drawbacks, the overall sentiment about the pool remains favorable. The ambiance around the pool area often includes stunning views, creating a lovely outdoor environment that many guests found delightful. The addition of a children’s pool provides a family-friendly touch, although it also experienced the same temperature issues as the main pool.
The poolside bar stands out, praised for both its food and atmosphere, despite occasional comments about higher prices. The pool area, complete with a terrace and well-spaced sun loungers, provides an overall pleasant experience, especially on sunny days.
In summary, while the pool at Hotel Maya Alicante may have its limitations regarding size, temperature and seating availability, it remains a highlight for many guests due to its cleanliness, amenities and the enjoyable surroundings it offers.
Hotel Maya Alicante's prime location makes it an excellent choice for beach lovers. The hotel is just a short walk from several beautiful beaches with many reviewers mentioning that the main beach is only about a five to ten-minute walk away. The proximity to the sea and the ease of access to multiple beach spots are repeatedly highlighted as standout features. Guests appreciate the clean, inviting waters and the comfortable beach areas ideal for sunbathing and relaxation.
In addition to its beach access, the hotel is also conveniently close to key city attractions and amenities, including a shopping center and a tram stop. Many visitors enjoyed the scenic strolls to both the beach and the old town, which enhances the overall experience. The structure of the hotel itself is praised, particularly for its well-maintained pool area and excellent breakfast offerings.
Overall, the combination of a superb beach location and easy access to the city's attractions makes Hotel Maya Alicante a desirable destination for a well-rounded holiday.
Hotel Maya Alicante offers a variety of parking options that generally receive positive feedback from guests. The hotel features secure, convenient and easily accessible on-site parking, which many guests found to be manageable and well-organized. The parking garage is appreciated for being private and covered, adding an extra layer of security and the availability of professional parking staff enhances the overall experience.
The cost for parking is around €10-12 per day, which some guests regard as reasonable, though others find it somewhat expensive. Parking is especially convenient for exploring nearby attractions like the castle, archaeology museum and beach. Despite its convenience, the parking spaces can be tight and limited, making it difficult to find a spot at times, particularly outside the garage where parking can be challenging to locate.
The underground parking offers a secure option, though it can feel cramped with narrow garage doors and tight spaces. Some guests mention that the parking facility is small and poorly signposted and a few encountered issues such as car scratches and a dingy atmosphere.
Overall, while parking at Hotel Maya Alicante has its limitations in terms of space and cost, it remains a valuable amenity that facilitates easy access to the hotel's services and the surrounding area.
Hotel Maya Alicante is an excellent choice for families looking for a comfortable and engaging stay. The hotel offers spacious family rooms and suites, making it a great environment for families with plenty of space for children to move around and amenities that cater well to younger guests. This family-friendly hotel ensures children are entertained with various activities after 6 pm, a mini playground and a children's pool area.
The common areas are well-suited for families and the presence of a kids' play area and animation activities adds to the charm. The hotel provides family-centric amenities like cribs and has thoughtfully designed rooms that are large, clean and comfortable, ideal for family vacations.
Located in an area with numerous shops, the hotel ensures easy access to family attractions in the vicinity. Additionally, amenities such as air hockey and pool tables offer extra fun for children. Despite some issues with noise isolation, the overall family-friendly atmosphere and commendable value for money make Hotel Maya Alicante a recommended spot for groups, families and those traveling with young children.
Hotel Maya Alicante offers a reliable three-star stay, fitting the standard expectations for this class of hotel. The facilities and services overall align with what one would anticipate from a three-star establishment, though some guests feel it merits a slightly higher rating due to its noteworthy cleanliness and exceptional breakfast selection.
The hotel’s public transport connections are convenient, making it a good choice for travelers on a budget. Affordability is a notable advantage, though some rooms can be noisy and aspects of the hotel do feel outdated, reminiscent of mid-90's standards. While the hotel may not impress in terms of modernity, its cleanliness and value for money stand out.
Guests appreciate the professional cleaning and overall good service, suggesting it could be well-suited for short stays. However, there is some criticism regarding the dinner quality and the perceived value relative to the cost. Despite a few drawbacks, Hotel Maya Alicante is generally regarded as a solid option for an economical and comfortable stay.
Hotel Maya Alicante boasts an excellent location that caters particularly well to business travelers, offering proximity to key attractions and business centers. This convenient setting makes it ideal for corporate travelers seeking both accessibility and efficiency during their trips. The clean rooms, many with picturesque views of the sea and castle, provide a comfortable retreat after a busy day.
The hotel's services are generally business-friendly with the presence of an on-site business center, meeting rooms and free access to business facilities. However, the business center itself could benefit from improvements as facilities were somewhat limited. Sound insulation issues and poor wifi connectivity were noted as areas needing attention, which might affect work productivity. Despite these drawbacks, Hotel Maya Alicante stands out as a suitable option for short business stays, thanks to its strategic location and basic business amenities.
Hotel Maya Alicante is praised for its accessibility, offering easy access to guests with disabilities. The hotel features wheelchair-accessible rooms and well-designed, spacious accommodations that cater to those with mobility challenges. The hotel is convenient for accessing public transport with nearby tram and bus stations providing a smooth journey to various points of interest, including the beach, which is reachable via a lift.
Facilities within the hotel are also easy to navigate with amenities that are thoughtfully adapted for those with reduced mobility. Disabled parking service is available and there is elevator access to all floors, ensuring guests with disabilities can move freely throughout the premises. The location is also advantageous, being very accessible to town and providing straightforward access to the nearby castle.
However, it's worth noting that while the hotel itself is highly accessible, the area surrounding Hotel Maya Alicante may present some challenges for those with limited mobility, especially elderly guests.
At Hotel Maya Alicante, families can look forward to a delightful experience thanks to its well-designed children's pool area. The hotel features a dedicated children's pool that offers safe, shallow water, perfect for young swimmers. This separate pool area ensures that kids have their own space to play and enjoy the water, equipped with toys and entertainment to keep them engaged. Parents can relax knowing the children's area is clean and includes proper sun protection to safeguard their little ones. Additionally, the spacious pool area, which includes attractions like crazy golf, adds to the fun for children of all ages. Overall, the children's pool at Hotel Maya Alicante provides a safe and enjoyable environment for young guests, making it a family-friendly option for travelers.
Hotel Maya Alicante boasts an inviting outdoor pool area that guests find pleasant and enjoyable. The pool, located conveniently in the hotel, is often praised for being clean and well-maintained. Visitors appreciate the warmth and comfortable temperature of the water, making it a joy to swim in, especially when accompanied by the nearby pool bar. Despite some comments about the pool being small, the area is described as good, offering plenty of sun beds for relaxation.
The outdoor pool and its surrounding seating area receive favorable mentions for being neat and tidy and the compact public areas add to the overall efficiency of the space. While there are occasional notes on the need for maintenance during specific seasons, the facilities are generally considered adequate and comfortable. With its sun-drenched, relaxing environment, the outdoor pool serves as a notable feature of Hotel Maya Alicante, contributing to a pleasant stay for guests.
Hotel Maya Alicante is a pet-friendly establishment, offering various amenities and services for those traveling with dogs. The hotel provides specific dog-friendly rooms, ensuring that pets are accommodated comfortably. Guests have noted the hotel's special treatment for pets, including providing a bed, pots and even a welcome gift upon arrival. Pet owners appreciate the designated areas for those with pets, which offer a sense of separation from guests without pets.
One of the hotel’s highlights is that dogs are allowed to join their owners for breakfast, enhancing the inclusive pet experience. Additionally, the hotel offers a reserved area where pet-owning guests can dine outside, such as on the pool terrace, ensuring a pleasant experience for all.
However, some guests mentioned an extra charge for having a dog and expressed a desire for a more proper bedding set for their pets. Despite minor criticisms, Hotel Maya Alicante stands out as one of the few dog-friendly hotels in Alicante, making it a favored choice among pet owners. Overall, the hotel’s commitment to accommodating both pets and their owners is evident, creating a welcoming environment for all.
Location Show Map
Location
Guests frequently highlight the hotel's proximity to the beach, just a 5-10 minute stroll away and appreciate the quiet, tranquil surroundings despite being so centrally located. The nearby shopping centers, such as Plaza Mar and various tourist sites are also just a short walk from the hotel. The airport bus stops virtually at the hotel’s doorstep, ensuring a seamless transition for those arriving by air.
The hotel's setting allows for picturesque views of the sea and the Santa Barbara Castle, which many guests find to be a noteworthy feature. The convenience of nearby transportation options enhances the overall experience, offering direct routes to both the Alicante airport and other parts of the city. Additionally, the walking paths to both the city center and beach along the promenade are popular with guests.
Overall, Hotel Maya Alicante is praised for its strategic location, affording guests the ability to walk to major attractions, access multiple public transport options easily and enjoy a serene environment close to both urban and natural landmarks.
Breakfast
While the majority of reviews highlight the fantastic selection and quality with many calling it the best they've ever had, some point out that the quality and freshness could sometimes vary. Particular mentions of Cava at breakfast, fresh bread and chef-prepared omelets stand out as noteworthy perks. Furthermore, the breakfast experience is enhanced by the friendly and efficient staff who contribute to the overall positive experience.
However, there are a few criticisms, such as repetitive options on consecutive days, slightly lower product quality on some occasions and the cooked food not always being served hot enough. Despite these minor issues, the general consensus is that the breakfast at Hotel Maya Alicante is outstanding, setting a high standard for a morning meal and significantly enhancing the overall stay experience.
Dinner
However, a number of reviews also point out areas for improvement. There are reports of limited and repetitive menu choices with some guests describing the food as overcooked or lacking in variety. Several reviews mention the dinner buffet not matching the quality of the breakfast, noting that the hot items were sometimes not adequately heated.
Additionally, the hotel often redirects guests to the pool bar due to the restaurant being closed, especially off-season. While the pool bar food receives some praise, it also faces criticism for limited options and higher prices. In particular, some items, like burgers and pizzas, were noted for being poorly prepared or overpriced.
Staff service during dinner is generally commended for being friendly and helpful, enhancing the overall dining experience despite some inconsistencies in food quality and availability. Lastly, many guests suggest exploring dining options in the city for a better culinary experience.
Rooms
However, there are some recurring issues that guests mentioned. Thin walls seem to be a common complaint, leading to noise from neighboring rooms being easily heard. Some rooms are described as outdated with a few mentions of old-fashioned decor and basic furnishings. The soundproofing between rooms was also found lacking by several guests, impacting the overall tranquility. Despite these minor drawbacks, the comfortable beds, good air conditioning and helpful staff contribute positively to the overall guest experience at the hotel.
In conclusion, while some aspects of the rooms may benefit from modernization and improved sound insulation, the spacious, clean and well-maintained accommodations, coupled with great views and convenient amenities, generally provide a decent stay for visitors at Hotel Maya Alicante.
Beds
However, there were mixed feelings about the firmness of the mattresses and the quality of the pillows. Some guests found the beds a bit too firm, describing them as rock-hard or uncomfortable, while others appreciated the firmness and did not find the mattresses saggy. Pillows were another point of contention; certain reviews mentioned them being too low, flat or lumpy, although some found them satisfactory.
Overall, while the majority of feedback leans towards the positive, particularly in terms of bed comfort and room cleanliness, individual preferences regarding mattress firmness and pillow quality varied among the guests.
Cleanliness
However, there were a few areas where improvements were suggested. Some guests reported minor issues with dust in rooms or public areas, such as floors not being swept thoroughly. The elevator's cleanliness was occasionally mentioned as sub-par and some noted that room cleaning wasn't always perfect, citing instances of missed dust or hair in the bathrooms.
Despite these occasional critiques, the overall sentiment leans heavily towards a positive experience regarding cleanliness. The hotel’s modern and clean aesthetic coupled with spacious, well-insulated rooms received favorable mentions. The attention to cleanliness not only extended to guest rooms but also to common areas, ensuring a welcoming environment throughout the property.
In summary, Hotel Maya Alicante appears to be a great choice for travelers prioritizing cleanliness, provided minor improvements are taken into account.
Staff
The front desk staff, in particular, receive accolades for their helpfulness, attentiveness and superb customer service with specific praise for team members like Ruben Chilavert and Noëlla. The breakfast service is also highlighted for its attentiveness and variety, contributing to a positive dining experience. Although some guests noted occasional language barriers and isolated instances of less friendly interactions, these do not overshadow the overall impression of a warm and hospitable team. With a focus on guest satisfaction and a friendly demeanor, the staff at Hotel Maya Alicante play a significant role in enhancing the overall guest experience.
Wi-Fi
However, not all experiences were positive. Several guests reported issues with connectivity, such as weak and unstable Wi-Fi, particularly on higher floors and in specific rooms. Some found the Wi-Fi to be spotty or inconsistent when used with multiple devices at once. There were a few complaints about the Wi-Fi being very slow or not working at all during their stay.
Overall, the Wi-Fi at Hotel Maya Alicante tends to be more reliable in the reception area and lower floors. Despite some connectivity challenges, especially in certain rooms or at higher elevations, the Wi-Fi is generally described as good and free, providing a decent internet experience for most guests.
Gym
However, some guests pointed out areas for improvement. The gym's size was frequently mentioned as being small or very small with some stating it is situated in a separate glass booth or resembling a greenhouse. The fitness center is described as lacking certain tools and showers and could benefit from a refresh. Another recurring issue was the gym's limited operating hours with it not opening until 10 am, which proved inconvenient for early risers.
Moreover, guests mentioned that the equipment, although functional, appeared outdated and there were complaints about the air conditioning system not working, rendering the gym unusable at times due to heat. Overall, while the gym at Hotel Maya Alicante serves its purpose for a basic workout, enhancements in space, equipment and facilities, along with more flexible hours, would greatly benefit future guests' experiences.
Pool
However, the pool's size seems to be a recurring concern, as many reviewers noted that it felt relatively small and crowded at times. Shade availability and the number of sunbeds and sunshades were also points of contention with several guests feeling there were not enough to accommodate everyone comfortably.
Temperature-wise, the pool's water has often been described as cold and the pool is not heated, which might be an issue during cooler months. The pool's opening hours also seemed to be a minor inconvenience with some guests noting it opens later in the morning.
Despite these drawbacks, the overall sentiment about the pool remains favorable. The ambiance around the pool area often includes stunning views, creating a lovely outdoor environment that many guests found delightful. The addition of a children’s pool provides a family-friendly touch, although it also experienced the same temperature issues as the main pool.
The poolside bar stands out, praised for both its food and atmosphere, despite occasional comments about higher prices. The pool area, complete with a terrace and well-spaced sun loungers, provides an overall pleasant experience, especially on sunny days.
In summary, while the pool at Hotel Maya Alicante may have its limitations regarding size, temperature and seating availability, it remains a highlight for many guests due to its cleanliness, amenities and the enjoyable surroundings it offers.
Beach
In addition to its beach access, the hotel is also conveniently close to key city attractions and amenities, including a shopping center and a tram stop. Many visitors enjoyed the scenic strolls to both the beach and the old town, which enhances the overall experience. The structure of the hotel itself is praised, particularly for its well-maintained pool area and excellent breakfast offerings.
Overall, the combination of a superb beach location and easy access to the city's attractions makes Hotel Maya Alicante a desirable destination for a well-rounded holiday.
Parking
The cost for parking is around €10-12 per day, which some guests regard as reasonable, though others find it somewhat expensive. Parking is especially convenient for exploring nearby attractions like the castle, archaeology museum and beach. Despite its convenience, the parking spaces can be tight and limited, making it difficult to find a spot at times, particularly outside the garage where parking can be challenging to locate.
The underground parking offers a secure option, though it can feel cramped with narrow garage doors and tight spaces. Some guests mention that the parking facility is small and poorly signposted and a few encountered issues such as car scratches and a dingy atmosphere.
Overall, while parking at Hotel Maya Alicante has its limitations in terms of space and cost, it remains a valuable amenity that facilitates easy access to the hotel's services and the surrounding area.
Family
The common areas are well-suited for families and the presence of a kids' play area and animation activities adds to the charm. The hotel provides family-centric amenities like cribs and has thoughtfully designed rooms that are large, clean and comfortable, ideal for family vacations.
Located in an area with numerous shops, the hotel ensures easy access to family attractions in the vicinity. Additionally, amenities such as air hockey and pool tables offer extra fun for children. Despite some issues with noise isolation, the overall family-friendly atmosphere and commendable value for money make Hotel Maya Alicante a recommended spot for groups, families and those traveling with young children.
3 Star
The hotel’s public transport connections are convenient, making it a good choice for travelers on a budget. Affordability is a notable advantage, though some rooms can be noisy and aspects of the hotel do feel outdated, reminiscent of mid-90's standards. While the hotel may not impress in terms of modernity, its cleanliness and value for money stand out.
Guests appreciate the professional cleaning and overall good service, suggesting it could be well-suited for short stays. However, there is some criticism regarding the dinner quality and the perceived value relative to the cost. Despite a few drawbacks, Hotel Maya Alicante is generally regarded as a solid option for an economical and comfortable stay.
Business
The hotel's services are generally business-friendly with the presence of an on-site business center, meeting rooms and free access to business facilities. However, the business center itself could benefit from improvements as facilities were somewhat limited. Sound insulation issues and poor wifi connectivity were noted as areas needing attention, which might affect work productivity. Despite these drawbacks, Hotel Maya Alicante stands out as a suitable option for short business stays, thanks to its strategic location and basic business amenities.
Accessible
Facilities within the hotel are also easy to navigate with amenities that are thoughtfully adapted for those with reduced mobility. Disabled parking service is available and there is elevator access to all floors, ensuring guests with disabilities can move freely throughout the premises. The location is also advantageous, being very accessible to town and providing straightforward access to the nearby castle.
However, it's worth noting that while the hotel itself is highly accessible, the area surrounding Hotel Maya Alicante may present some challenges for those with limited mobility, especially elderly guests.
Children's Pool
Outdoor Pool
The outdoor pool and its surrounding seating area receive favorable mentions for being neat and tidy and the compact public areas add to the overall efficiency of the space. While there are occasional notes on the need for maintenance during specific seasons, the facilities are generally considered adequate and comfortable. With its sun-drenched, relaxing environment, the outdoor pool serves as a notable feature of Hotel Maya Alicante, contributing to a pleasant stay for guests.
Dog Friendly
One of the hotel’s highlights is that dogs are allowed to join their owners for breakfast, enhancing the inclusive pet experience. Additionally, the hotel offers a reserved area where pet-owning guests can dine outside, such as on the pool terrace, ensuring a pleasant experience for all.
However, some guests mentioned an extra charge for having a dog and expressed a desire for a more proper bedding set for their pets. Despite minor criticisms, Hotel Maya Alicante stands out as one of the few dog-friendly hotels in Alicante, making it a favored choice among pet owners. Overall, the hotel’s commitment to accommodating both pets and their owners is evident, creating a welcoming environment for all.
Yes, Hotel Maya Alicante has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Hotel Maya Alicante.
Yes, Hotel Maya Alicante welcomes dogs.
Yes, parking facilities are available at Hotel Maya Alicante.
Yes, Hotel Maya Alicante has a gym.
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