DoubleTree by Hilton Alice Springs
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Summary of reviewsDoubleTree by Hilton Alice Springs receives notable commendations for its prime location, blending tranquility with convenience. Nestled near the city center in a quiet area, it offers scenic views, access to walking paths and proximity to attractions such as the golf course, airport and top-tier restaurants. Guests appreciate the relaxing environment and excellent facilities, such as the pool and spa.
Breakfast at the hotel is widely praised for its variety and quality with guests enjoying a range of options from fresh, cooked-to-order eggs to well-presented buffets. The breakfast staff are commended for their service, contributing to a positive dining experience despite some remarks about slow service and pricing.
The dining experience at the Hanuman restaurant is highly regarded for its Indian and Thai cuisine, gaining frequent mentions for excellence. Although the Saltbush restaurant receives mixed reviews regarding value and quality, the general consensus is that the hotel offers good dining options, made enjoyable by the well-trained and friendly staff.
Rooms at the hotel are celebrated for their spaciousness, cleanliness and comfort. Guests appreciate the modern decor, comfortable beds and amenities such as large TVs and balconies with scenic views. While there are occasional complaints about room servicing and dated bathrooms, the overall feedback remains positive.
Cleanliness is another strong point with guests frequently noting the well-maintained rooms, facilities and common areas. Despite some isolated incidents of less-than-ideal housekeeping due to staff shortages, the hotel's efforts to maintain a welcoming environment are evident.
Staff at DoubleTree by Hilton Alice Springs are often highlighted for their friendliness and efficiency. Many guests commend the helpful reception staff and exceptional service from individuals such as barista Hari. While there are occasional reports of disorganization, the general sentiment towards the staff is highly favorable.
The hotel's amenities, including the gym, pool and tennis courts, receive generally positive reviews. The gym is considered satisfactorily equipped, the pool area is appreciated for its ambiance and cleanliness and while the tennis courts receive mixed feedback, the overall guest experience is enhanced by these facilities.
Parking and family accommodations at the hotel also draw positive remarks. Guests find the parking secure and convenient and the family-friendly environment, complete with tailored facilities and attentive staff, is well-suited for guests of all ages.
In summary, DoubleTree by Hilton Alice Springs is celebrated for its advantageous location, comfortable accommodations, varied dining options, cleanliness and friendly staff. While there are areas with room for improvement, particularly in wifi service and some aspects of dining, the hotel consistently delivers a pleasant stay for both leisure and business travelers.
Categories
Breakfast at the hotel is widely praised for its variety and quality with guests enjoying a range of options from fresh, cooked-to-order eggs to well-presented buffets. The breakfast staff are commended for their service, contributing to a positive dining experience despite some remarks about slow service and pricing.
The dining experience at the Hanuman restaurant is highly regarded for its Indian and Thai cuisine, gaining frequent mentions for excellence. Although the Saltbush restaurant receives mixed reviews regarding value and quality, the general consensus is that the hotel offers good dining options, made enjoyable by the well-trained and friendly staff.
Rooms at the hotel are celebrated for their spaciousness, cleanliness and comfort. Guests appreciate the modern decor, comfortable beds and amenities such as large TVs and balconies with scenic views. While there are occasional complaints about room servicing and dated bathrooms, the overall feedback remains positive.
Cleanliness is another strong point with guests frequently noting the well-maintained rooms, facilities and common areas. Despite some isolated incidents of less-than-ideal housekeeping due to staff shortages, the hotel's efforts to maintain a welcoming environment are evident.
Staff at DoubleTree by Hilton Alice Springs are often highlighted for their friendliness and efficiency. Many guests commend the helpful reception staff and exceptional service from individuals such as barista Hari. While there are occasional reports of disorganization, the general sentiment towards the staff is highly favorable.
The hotel's amenities, including the gym, pool and tennis courts, receive generally positive reviews. The gym is considered satisfactorily equipped, the pool area is appreciated for its ambiance and cleanliness and while the tennis courts receive mixed feedback, the overall guest experience is enhanced by these facilities.
Parking and family accommodations at the hotel also draw positive remarks. Guests find the parking secure and convenient and the family-friendly environment, complete with tailored facilities and attentive staff, is well-suited for guests of all ages.
In summary, DoubleTree by Hilton Alice Springs is celebrated for its advantageous location, comfortable accommodations, varied dining options, cleanliness and friendly staff. While there are areas with room for improvement, particularly in wifi service and some aspects of dining, the hotel consistently delivers a pleasant stay for both leisure and business travelers.
Luxury Hotel
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
The DoubleTree by Hilton Alice Springs enjoys consistent praise for its prime location, which combines tranquility with accessibility. Positioned close to the city center yet nestled in a quiet, secure area, guests appreciate the peaceful environment and scenic views, including proximity to the mountains and Todd River pathway.
The hotel's location is ideal for both leisure and business travelers, offering easy access to town, the airport, golf course and conference venues such as Lasseters. The presence of walking paths and opportunities for morning runs add to its appeal for those seeking an active start to their day.
Moreover, guests enjoy the convenience of nearby amenities, such as golf courses, casinos and top-tier restaurants, some located within the hotel itself. Despite being slightly distanced from the city center, walking to town is manageable and pleasant.
The hotel's quiet and spacious accommodations, along with excellent facilities like the pool and spa, contribute further to its positive reputation. The consensus underscores that whether you seek relaxation or convenience, DoubleTree by Hilton Alice Springs is well-positioned to meet varied travel needs.
Guests at DoubleTree by Hilton Alice Springs generally have positive feedback about the hotel's breakfast offerings. Many laud the breakfast as being very good or excellent with phrases highlighting it as tasty, great and having plenty of variety. Specific praises include mentions of big breakfasts, a well-presented buffet with a range of hot and cold selections and excellent buffet options. The buffet breakfast is described as plentiful, fresh and providing a great selection for all tastes, including sweet and savory options with freshly cooked eggs and made-to-order omelettes receiving special mentions.
The breakfast staff frequently receive praise for their good service, though a few guests noted slow service. The ambiance of the Saltbush cafe also contributes to the positive breakfast experience with guests appreciating the early start for hiking trips and the ability to get breakfast boxes for early departures. Some guests felt the breakfast was overpriced, lacked variety or was not available as room service, which could detract from the overall experience. Despite these minor negatives, the breakfast at DoubleTree by Hilton Alice Springs remains highly regarded by most with many considering it one of the best in town.
The dining experience at DoubleTree by Hilton Alice Springs leaves guests with mixed sentiments. On the bright side, many guests praised the Hanuman restaurant, highlighting its delicious Indian and Thai cuisine as must-try options with several noting its excellence. The evening buffet in the main dining area also received positive remarks, being described as sensational. Additionally, guests found the food in the restaurants and bar to be excellent overall, appreciating the well-trained and efficient staff.
However, the experience has not been universally perfect. Some guests found the Saltbush restaurant to be expensive and not good value for money with a few specifically mentioning poor quality steaks and disappointing meals. Another point of concern was the difficulty in securing a dinner reservation, as the restaurants often seemed booked out, which led to frustration among visitors.
Despite these issues, the two onsite restaurants, Hanuman and Saltbush, are generally considered good dining options with Hanuman frequently highlighted for its excellence. The stay was made more pleasant by the friendly and helpful staff and good breakfast offerings. While dining at the hotel has its notable highs, it also faces criticism for some inconsistencies in food quality and availability.
The rooms at DoubleTree by Hilton Alice Springs have received generally positive feedback from guests. Many reviews highlight the spaciousness, cleanliness and comfort of the rooms. Guests often describe the rooms as large and well-appointed with ample space and modern decor. The comfortable beds and updated furnishings contribute to a pleasant stay.
The cleanliness of the rooms is frequently praised with many noting that both the rooms and bathrooms are well-maintained. The large TVs, desks and balconies with views of the golf course and mountains add to the overall satisfaction.
However, some guests mentioned a few drawbacks. The distance of the rooms from the town and the reception area, as well as occasional issues with room servicing and dated bathrooms, were noted. Despite these minor issues, the room service food and the helpfulness of the reception staff were appreciated by guests.
Overall, the rooms at DoubleTree by Hilton Alice Springs are considered to be clean, spacious and comfortable, making for a pleasant stay.
DoubleTree by Hilton Alice Springs has garnered a mixed reception for its beds with a predominance of positive feedback. Many guests found the beds to be comfortable, often describing them as very comfortable, cozy or even the most comfortable bed ever. Accompanying the high praise for comfort, the bedding and pillows have also been frequently highlighted for their comfort, contributing to an overall pleasant sleep experience. Additionally, the rooms are often noted for being clean with several remarks about their spaciousness and nice furnishings, which enhances the stay.
However, it's important to note that not all reviews are glowing. A few guests encountered issues with worn-out beds and some expressed dissatisfaction with stained bed sheets and unserviced rooms. Despite these occasional drawbacks, the general consensus is that the beds and rooms at DoubleTree by Hilton Alice Springs are comfortable with clean and well-maintained facilities, making it a reliable choice for a good night's rest.
DoubleTree by Hilton Alice Springs boasts predominantly positive feedback regarding its cleanliness. Many guests found the rooms to be clean, comfortable and well-maintained with spacious and modern layouts. Cleanliness extended to various parts of the hotel, including the corridors, dining area and bathrooms. The hotel's facilities, such as the pool and grounds, were also highlighted for their cleanliness, although some guests noted occasional issues with the pool's condition.
Despite the generally positive reviews, a few areas experienced lapses in cleanliness due to staff shortages. Some guests reported instances where the rooms were not cleaned daily, supplies were not replenished and cleaning upon check-in could have been better. Specific issues included dirty interiors and bathrooms, as well as a shortage of clean towels.
Overall, DoubleTree by Hilton Alice Springs was appreciated for its effort in maintaining a clean and welcoming environment, though some improvements in housekeeping frequency and attention to detail are needed.
At the DoubleTree by Hilton Alice Springs, the staff consistently receive high praise from guests for their helpfulness and friendliness. Many reviews commend the reception staff for their politeness, efficiency and willingness to assist with any questions or concerns. Guests highlight the exceptional customer service experienced during check-in and throughout their stay. Notably, the barista Hari and the breakfast staff receive specific accolades for their service.
Though most interactions with the hotel personnel are positive and friendly, a few reviews mention instances where staff were disorganized or untrained. Despite occasional shortcomings, the overall sentiment towards the staff is very favorable with many guests appreciating the team's efforts to go above and beyond, even in challenging situations like staff shortages due to Covid.
In summary, while there are areas for improvement, the staff at DoubleTree by Hilton Alice Springs generally provide warm, friendly and efficient service that enhances the guest experience.
The DoubleTree by Hilton Alice Springs has received a range of feedback regarding its wifi service. While guests appreciate that wifi is freely accessible in the lobby and to Hilton Honors members, others find it concerning that complimentary internet is not universally available throughout the hotel. Many guests noted the inconsistency in the free wifi's performance, describing it as poor or pretty bad. Some pointed out that wifi should be an included amenity rather than a service requiring payment. Overall, the feedback suggests that the hotel could improve by offering more reliable and inclusive internet options for all guests.
The gym at DoubleTree by Hilton Alice Springs receives mostly positive feedback from guests. Many find it good, reasonably well-equipped and satisfactory for their needs. The gym facilities are generally considered acceptable with some noting that they are a bit aged but still functional. Guests also appreciate the cleanliness and safety of the gym, alongside the hotel's pool and Asian restaurant. However, there were mentions of inconveniences caused by gym closures and an instance where part of the roof caved in. Despite these issues, the gym still garners praise as a great amenity, offering good value for the price. The tennis facilities are noted to be in better condition compared to the gym.
The pool area at DoubleTree by Hilton Alice Springs receives mostly positive feedback from guests. Many highlight the pleasant ambiance and well-maintained spaces, noting that the pool is inviting, large and surrounded by lovely gum trees. Guests appreciate the clean and shaded area, making the surroundings comfortable and enjoyable. The presence of courteous pool staff contributes to a positive experience. The spa and hot tub are also mentioned favorably, offering an added layer of relaxation.
However, there are a few areas that could use improvement. Some guests mention the pool being too cold and not heated, which made it less enjoyable during cooler periods. A couple of reviews pointed out that the pool and its surrounding areas appear dated or in need of renovation. Furthermore, there were occasional issues with the cleanliness, such as bird droppings and a messy pool area in some instances.
Despite these minor drawbacks, the general sentiment remains that the DoubleTree by Hilton Alice Springs provides a great pool experience with a nice outlook, clean facilities and an inviting atmosphere.
The tennis courts at DoubleTree by Hilton Alice Springs receive mixed feedback. Some guests found the tennis courts excellent and good, enjoying the facilities provided, while others noted that the courts were outdated and in only ok condition compared to the more preferred gym. Despite the varied opinions, the overall stay at the hotel is enhanced by the friendly and efficient service from staff like Harry and Ambrose, who contribute to a warm and welcoming atmosphere. Additionally, the hotel's convenient location and provided towels add to the overall comfort and convenience for guests.
The parking facilities at DoubleTree by Hilton Alice Springs generally receive positive feedback from guests. Many appreciated the secure parking options, noting the added relief of locked gates at night. On-site parking is available and it's often described as good, safe and convenient. Guests highlighted the overall cleanliness and ease of access to the parking area. However, a few reviews mentioned concerns about the distance from some rooms to the car park and overall security in the area. Despite these minor issues, the majority of guests found the parking services satisfactory and beneficial during their stay.
DoubleTree by Hilton Alice Springs is a fantastic choice for families looking for a comfortable and enjoyable stay. The family rooms and bathrooms are ideal for accommodating guests of all ages, from infants to grandparents. The hotel's family-friendly environment and secure car park add to the sense of safety and convenience.
Kids are sure to have a great time with facilities tailored to their needs and plenty of activities to keep them entertained. Parents will appreciate the available infant facilities and the attentive staff, who excel in looking after the needs of guests. Special mentions often go to staff members for their courteous and efficient service, making the stay even more pleasant.
Dining options at the hotel receive positive feedback with the evening buffet in the main dining area being particularly popular for family gatherings. Even the breakfast service is well-regarded, providing a good start to the day.
While there were a few minor issues, such as a non-functional spa and the necessity for frequent replenishment of disposable items, overall, the hotel's welcoming attitude and reasonable pricing for families make it a strong choice for a family trip.
DoubleTree by Hilton Alice Springs offers a reliable stay for business travelers, highlighted by clean, large and modern rooms. Guests appreciated the quiet and convenient environment, which is conducive to concentrating on work and relaxing after a busy day. Wi-Fi availability throughout the premises ensures smooth and efficient work with connectivity praised for business purposes.
The hotel provides appropriate business facilities and conference spaces that meet acceptable standards. Business support staff are helpful, making the overall experience positive for business meetings and conferences.
However, some guests noted areas for improvement, such as the lengthy check-in process and occasional issues with hot water. Despite these minor drawbacks, the combination of comfort and functionality makes this hotel a suitable choice for business stays.
DoubleTree by Hilton Alice Springs receives mixed feedback regarding accessibility for guests with disabilities. Positively, the hotel is noted for being easily accessible and offering accessible rooms. Guests found the environment safe and convenient, which added to their comfort. The hotel staff generally succeeded in many areas, contributing to a pleasant experience. Additionally, the 24-hour lounging balcony was appreciated for its sun and fresh air. However, some guests indicated there were no specific mentions of accessible facilities and the dated bathroom decor could be a drawback for those seeking more modern accommodations. Overall, the hotel appears to offer a fairly accessible stay with room for improvement in specific areas.
The heated pool at DoubleTree by Hilton Alice Springs often receives positive mentions from guests. Many appreciate the well-maintained, closely monitored and clean pool area. The heated pool is described as excellent, adding to the overall pleasurable experience. While there's a noted concern about the spa's cleanliness, the jacuzzi is highlighted as safe. Additionally, the historical building of the hotel meets guests' requirements, further enhancing the stay.
The outdoor pool at DoubleTree by Hilton Alice Springs has received overwhelmingly positive feedback from guests. Described as lovely, nice, amazing and beautiful, the pool area provides a great place for relaxation with its large, shaded space and clean surroundings. Guests appreciate the excellent views from the poolside and find the overall area to be very clean and inviting. The amenities, including a balcony that offers sun and fresh air, add to the appeal of this spot. Despite a few mentioning that the pool can be freezing and pointing out an instance of it being filthy, the majority of visitors enjoyed their time spent by the pool. The pool area stands out as a highlight for many guests, making it a safe and convenient feature of the hotel.
DoubleTree by Hilton Alice Springs offers a luxurious stay characterized by beautiful surroundings and consistently high-quality service. Guests have praised the hotel's great location and described the rooms as clean, spacious and luxurious. The establishment maintains a consistent 4-star quality, but the overall look and feel approach that of a 5-star hotel. This combination of excellent service and well-appointed accommodations provides a bit of luxury for travelers seeking a refined experience.
DoubleTree by Hilton Alice Springs offers an ideal setting for a romantic getaway. The hotel is well-praised for its excellent facilities, including large, well-appointed rooms and a beautiful pool area. The stunning romantic sunset views from the balconies add to the allure. Guests appreciate the hotel's prime location and commend the service, which often exceeds expectations. The venue is noted for its suitability for romantic dinners, providing a pleasant overall experience with top-notch food and presentation. The combination of an inviting atmosphere and great service makes it a memorable stay for couples.
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Location
The hotel's location is ideal for both leisure and business travelers, offering easy access to town, the airport, golf course and conference venues such as Lasseters. The presence of walking paths and opportunities for morning runs add to its appeal for those seeking an active start to their day.
Moreover, guests enjoy the convenience of nearby amenities, such as golf courses, casinos and top-tier restaurants, some located within the hotel itself. Despite being slightly distanced from the city center, walking to town is manageable and pleasant.
The hotel's quiet and spacious accommodations, along with excellent facilities like the pool and spa, contribute further to its positive reputation. The consensus underscores that whether you seek relaxation or convenience, DoubleTree by Hilton Alice Springs is well-positioned to meet varied travel needs.
Breakfast
The breakfast staff frequently receive praise for their good service, though a few guests noted slow service. The ambiance of the Saltbush cafe also contributes to the positive breakfast experience with guests appreciating the early start for hiking trips and the ability to get breakfast boxes for early departures. Some guests felt the breakfast was overpriced, lacked variety or was not available as room service, which could detract from the overall experience. Despite these minor negatives, the breakfast at DoubleTree by Hilton Alice Springs remains highly regarded by most with many considering it one of the best in town.
Dinner
However, the experience has not been universally perfect. Some guests found the Saltbush restaurant to be expensive and not good value for money with a few specifically mentioning poor quality steaks and disappointing meals. Another point of concern was the difficulty in securing a dinner reservation, as the restaurants often seemed booked out, which led to frustration among visitors.
Despite these issues, the two onsite restaurants, Hanuman and Saltbush, are generally considered good dining options with Hanuman frequently highlighted for its excellence. The stay was made more pleasant by the friendly and helpful staff and good breakfast offerings. While dining at the hotel has its notable highs, it also faces criticism for some inconsistencies in food quality and availability.
Rooms
The cleanliness of the rooms is frequently praised with many noting that both the rooms and bathrooms are well-maintained. The large TVs, desks and balconies with views of the golf course and mountains add to the overall satisfaction.
However, some guests mentioned a few drawbacks. The distance of the rooms from the town and the reception area, as well as occasional issues with room servicing and dated bathrooms, were noted. Despite these minor issues, the room service food and the helpfulness of the reception staff were appreciated by guests.
Overall, the rooms at DoubleTree by Hilton Alice Springs are considered to be clean, spacious and comfortable, making for a pleasant stay.
Beds
However, it's important to note that not all reviews are glowing. A few guests encountered issues with worn-out beds and some expressed dissatisfaction with stained bed sheets and unserviced rooms. Despite these occasional drawbacks, the general consensus is that the beds and rooms at DoubleTree by Hilton Alice Springs are comfortable with clean and well-maintained facilities, making it a reliable choice for a good night's rest.
Cleanliness
Despite the generally positive reviews, a few areas experienced lapses in cleanliness due to staff shortages. Some guests reported instances where the rooms were not cleaned daily, supplies were not replenished and cleaning upon check-in could have been better. Specific issues included dirty interiors and bathrooms, as well as a shortage of clean towels.
Overall, DoubleTree by Hilton Alice Springs was appreciated for its effort in maintaining a clean and welcoming environment, though some improvements in housekeeping frequency and attention to detail are needed.
Staff
Though most interactions with the hotel personnel are positive and friendly, a few reviews mention instances where staff were disorganized or untrained. Despite occasional shortcomings, the overall sentiment towards the staff is very favorable with many guests appreciating the team's efforts to go above and beyond, even in challenging situations like staff shortages due to Covid.
In summary, while there are areas for improvement, the staff at DoubleTree by Hilton Alice Springs generally provide warm, friendly and efficient service that enhances the guest experience.
Wi-Fi
Gym
Pool
However, there are a few areas that could use improvement. Some guests mention the pool being too cold and not heated, which made it less enjoyable during cooler periods. A couple of reviews pointed out that the pool and its surrounding areas appear dated or in need of renovation. Furthermore, there were occasional issues with the cleanliness, such as bird droppings and a messy pool area in some instances.
Despite these minor drawbacks, the general sentiment remains that the DoubleTree by Hilton Alice Springs provides a great pool experience with a nice outlook, clean facilities and an inviting atmosphere.
Tennis
Parking
Family
Kids are sure to have a great time with facilities tailored to their needs and plenty of activities to keep them entertained. Parents will appreciate the available infant facilities and the attentive staff, who excel in looking after the needs of guests. Special mentions often go to staff members for their courteous and efficient service, making the stay even more pleasant.
Dining options at the hotel receive positive feedback with the evening buffet in the main dining area being particularly popular for family gatherings. Even the breakfast service is well-regarded, providing a good start to the day.
While there were a few minor issues, such as a non-functional spa and the necessity for frequent replenishment of disposable items, overall, the hotel's welcoming attitude and reasonable pricing for families make it a strong choice for a family trip.
Business
The hotel provides appropriate business facilities and conference spaces that meet acceptable standards. Business support staff are helpful, making the overall experience positive for business meetings and conferences.
However, some guests noted areas for improvement, such as the lengthy check-in process and occasional issues with hot water. Despite these minor drawbacks, the combination of comfort and functionality makes this hotel a suitable choice for business stays.
Accessible
Heated Pool
Outdoor Pool
Luxury
Romantic
Yes, DoubleTree by Hilton Alice Springs has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at DoubleTree by Hilton Alice Springs.
No, DoubleTree by Hilton Alice Springs doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Alice Springs.
Yes, DoubleTree by Hilton Alice Springs has a gym.
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