Info
Summary of reviewsThe Holiday Inn Express & Suites Allen Park by IHG, is highly praised for its outstanding location, exceptional cleanliness and top-notch customer service. It’s ideally situated for visitors, offering convenient access to The Henry Ford Museum, Greenfield Village and the Automotive Hall of Fame, as well as proximity to downtown Detroit and the local airport. The area is quiet and safe with ample parking and easy access to shopping and dining options.
Guests frequently commend the hotel’s cleanliness, often describing it as among the cleanest they have encountered. The modern, well-maintained rooms are noted for their comfort and spaciousness, equipped with necessary amenities like large televisions, fridges and microwaves. The beds are particularly highlighted for their exceptional comfort, often likened to a "sleeping on a cloud" experience. The bathrooms are also praised for their cleanliness and functionality.
The breakfast offerings receive high marks for quality and variety. Guests appreciate the delicious and diverse options ranging from bagels and toast to pancakes, eggs and sausages. The breakfast area is consistently described as clean and pleasant, contributing to a positive morning experience. However, some guests noted a desire for more gluten-free options and occasional functionality issues with breakfast appliances.
The staff at the Holiday Inn Express & Suites Allen Park are frequently lauded for their friendliness and professionalism. Specific employees, such as Sam and Cameron, receive notable praise for their extraordinary service. Staff members are consistently described as helpful, attentive and accommodating, significantly enhancing the overall guest experience.
The indoor pool, featuring an accessibility chair lift, is a popular amenity, especially among families. While the pool can be small and sometimes cold, guests generally enjoy its availability. However, some were disappointed by temporary closures due to COVID-19 restrictions or maintenance issues.
In summary, the Holiday Inn Express & Suites Allen Park stands out for its prime location, impeccable cleanliness, comfortable rooms and exceptional staff service, making it a recommended choice for travelers seeking a pleasant and hassle-free stay.
Show moreRead review summaries for all categories
Categories
