Grand Tien Shan Hotel
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Summary of reviewsThe Grand Tien Shan Hotel is highly regarded for its exceptional location in the heart of Almaty. Its prime position near Panfilov Park and key cultural landmarks makes it perfect for exploring the city on foot. Guests appreciate the convenient access to numerous restaurants, cafes, bars and nightlife, enhancing their overall experience.
The hotel’s interior is beautifully decorated with spacious and clean rooms offering a cozy atmosphere. High standards of cleanliness are consistently maintained with well-serviced rooms featuring essential amenities for a comfortable stay. Additional features such as the excellent spa, equipped gym and well-maintained pool facilities contribute to a relaxing and enjoyable visit.
Breakfast at the hotel is often highlighted as a standout feature. The buffet includes a variety of local and international dishes, ensuring a hearty start to the day. The selection includes eggs, fresh fruits, pastries, meats and beverages with the staff providing prompt and helpful service. Though some guests noted a lack of variety over time, the overall quality and taste of breakfast items receive favorable comments.
Dinner experiences at the hotel's restaurant are mostly positive with guests praising the delicious and reasonably priced dishes, particularly the steaks. The efficient service and good selection of drinks add to the dining satisfaction, although the restaurant's ambiance in the evening and the variety of options have received mixed feedback.
The spa is a major highlight with outstanding services and facilities that include steam rooms, saunas and a large pool. Guests appreciate the professional and friendly spa staff, as well as the serene and hygienic environment. The gym, though small, is well-equipped and maintained, offering a comfortable space for workouts.
Guest reviews frequently commend the hotel staff for their politeness, friendliness and professionalism. The reception, restaurant and spa staff are often noted for their attentive service, enhancing the overall guest experience despite occasional less favorable interactions with some reception and security staff members.
The hotel's WiFi service receives mixed reviews; while some guests find it fast and reliable, others experience connectivity issues and slow speeds. Efforts to improve the internet quality are noted, but the inconsistency remains a point of concern for some travelers.
Overall, the Grand Tien Shan Hotel delivers a well-rounded and convenient experience with its prime location, clean and comfortable rooms, excellent dining and superior spa services, making it a solid choice for both leisure and business travelers visiting Almaty.
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The hotel’s interior is beautifully decorated with spacious and clean rooms offering a cozy atmosphere. High standards of cleanliness are consistently maintained with well-serviced rooms featuring essential amenities for a comfortable stay. Additional features such as the excellent spa, equipped gym and well-maintained pool facilities contribute to a relaxing and enjoyable visit.
Breakfast at the hotel is often highlighted as a standout feature. The buffet includes a variety of local and international dishes, ensuring a hearty start to the day. The selection includes eggs, fresh fruits, pastries, meats and beverages with the staff providing prompt and helpful service. Though some guests noted a lack of variety over time, the overall quality and taste of breakfast items receive favorable comments.
Dinner experiences at the hotel's restaurant are mostly positive with guests praising the delicious and reasonably priced dishes, particularly the steaks. The efficient service and good selection of drinks add to the dining satisfaction, although the restaurant's ambiance in the evening and the variety of options have received mixed feedback.
The spa is a major highlight with outstanding services and facilities that include steam rooms, saunas and a large pool. Guests appreciate the professional and friendly spa staff, as well as the serene and hygienic environment. The gym, though small, is well-equipped and maintained, offering a comfortable space for workouts.
Guest reviews frequently commend the hotel staff for their politeness, friendliness and professionalism. The reception, restaurant and spa staff are often noted for their attentive service, enhancing the overall guest experience despite occasional less favorable interactions with some reception and security staff members.
The hotel's WiFi service receives mixed reviews; while some guests find it fast and reliable, others experience connectivity issues and slow speeds. Efforts to improve the internet quality are noted, but the inconsistency remains a point of concern for some travelers.
Overall, the Grand Tien Shan Hotel delivers a well-rounded and convenient experience with its prime location, clean and comfortable rooms, excellent dining and superior spa services, making it a solid choice for both leisure and business travelers visiting Almaty.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Gym
Size of the gym: 50 m2 (538 ft2)
Gym equipment:
Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc.
Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.
Resistance bands - Balance trainers - etc.
Cost for using the gym: Free for guests
Show more...4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
The Grand Tien Shan Hotel boasts a prime location in the heart of Almaty, making it an ideal base for exploring the city. Conveniently situated near Panfilov Park, the hotel is within easy walking distance of numerous tourist attractions, parks and vibrant nightlife spots. Guests appreciate the proximity to a variety of restaurants, cafes and bars with many delightful dining options just steps away.
The hotel’s central location offers easy access to historical sites, including the Ascension Cathedral and the Opera House and it's also close to key areas such as the Golden Square. Its position makes it perfect for walking tours, allowing visitors to discover Almaty's charming streets and cultural landmarks effortlessly. The convenient transportation options further enhance its appeal with a metro station less than a kilometer away, ensuring that guests can explore the wider city seamlessly.
The interior of the hotel complements its excellent location with beautiful décor, spacious rooms and a high standard of cleanliness. Added amenities like an excellent spa, cozy atmosphere and attentive staff contribute to a comfortable stay. Overall, the Grand Tien Shan Hotel excels in offering a well-rounded and convenient experience right in the center of Almaty with everything visitors need just a short stroll away.
The breakfast experience at the Grand Tien Shan Hotel is largely considered a highlight by many guests. Frequently praised for its variety and freshness, the breakfast buffet includes both local and international dishes and is served until 11:00 a.m. Guests appreciate the hearty selection with options ranging from eggs and omelets cooked to order, fresh fruits, cheeses, pastries, porridge, meats and vegetable snacks, to yogurt and various beverages like juice, coffee and tea.
Many reviews specifically commend the delicious and varied offerings with abundant choices ensuring that most visitors find something to their liking. The inclusion of a meat assortment and different egg dishes has been positively noted and the buffet style allows for a satisfying start to the day. The staff's promptness and helpfulness in addressing guests' needs have also been highlighted.
However, not all feedback is glowing. Some guests felt the breakfast lacked excitement and variety day-to-day with a few describing it as monotonous or mediocre. Issues such as not-so-fresh vegetables and a limited selection of meat dishes and side dishes were mentioned. Yet, these criticisms were often softened by acknowledging the overall sufficiency and pleasantness of the breakfast experience.
Occasional remarks were made about breakfast items being somewhat repetitive, but the quality and taste generally received favorable comments. Overall, the breakfast at the Grand Tien Shan Hotel appears to be a strong point, offering a good balance of delectable options and an inviting atmosphere to start the day.
Grand Tien Shan Hotel offers a variety of dining experiences primarily praised for its delicious cuisine. Many guests highlight the restaurant's excellent and flavorful dishes, reasonable prices and the swift service which adds to the convenience and satisfaction. The steaks, in particular, receive commendations for their taste. Additionally, the restaurant has a good selection of drinks and a wide array of dishes, contributing to its overall appeal.
Despite the generally positive feedback, there are a few mixed opinions. Some guests find the breakfast lacking in quality and variety, while others note the restaurant's ambiance in the evening can be somewhat lackluster. The restaurant is also described as expensive by a few, while others feel that the selection could be more extensive. Room service, however, impresses with its prompt delivery, adding an extra layer of convenience for guests.
The hotel's location enhances the dining experience as well with numerous cafes and restaurants in the vicinity offering various options for those who wish to explore local flavors. Overall, dining at Grand Tien Shan Hotel receives high marks for its delicious food and effective service, though there’s room for improvement in certain areas such as breakfast quality and evening atmosphere.
Rooms at the Grand Tien Shan Hotel receive generally positive feedback for their cleanliness, comfort and spaciousness. Many reviewers appreciate the well-maintained and tidy rooms, which are serviced daily. The hotel provides essential amenities such as soap, toothbrush, shower gel, shampoo and slippers, which add to the convenience of the stay. Large, cozy rooms with a traditional style and character are frequently mentioned.
However, some aspects could benefit from attention and updates. While the rooms are mostly described as clean and comfortable, there are several mentions of their dated appearance with some in need of cosmetic repairs. This includes issues like peeling wallpaper, old bathroom fixtures, drafty windows and signs of wear and tear. A few guests also reported issues such as cigarette smells, poor sound insulation and lacks in the electrical network like insufficient power outlets.
Despite these negatives, the fundamental qualities of cleanliness, space and comfort resonate strongly through the reviews. The calm and quiet atmosphere of the rooms further enhances the overall guest experience, making Grand Tien Shan Hotel a decent choice for travelers looking for basic comfort in an old-world setting.
Visitors to the Grand Tien Shan Hotel largely agree that the beds provide a comfortable and restful experience. They highlight the beds as being very comfortable, often noting that they are spacious and feature clean, soft linens. Many guests find the beds to be large and not squeaky, adding to the quality of their sleep. The soundproofing is frequently mentioned as a positive aspect, contributing to a peaceful and quiet rest.
However, some guests have encountered issues with the beds, such as old or saggy mattresses, creakiness and occasionally uncomfortable pillows. Despite these concerns, the consensus is that the bedding and mattresses are generally comfortable with several describing them as exquisitely comfortable and perfectly suited for a good night's sleep. The combination of comfortable beds and a cozy, pleasant room interior has left many visitors with a positive impression of their stay at Grand Tien Shan Hotel.
The Grand Tien Shan Hotel receives high praise for its cleanliness. Guests consistently commend the hotel for its immaculate condition, noting that both the rooms and common areas are clean, cozy and comfortable. Daily room cleaning is a standard practice, ensuring that the rooms remain tidy and well-maintained throughout the stay. The hotel also features a clean, well-kept area, adding to the overall pleasant atmosphere.
Rooms are spacious and cozy with guests appreciating the fresh, clean linens, towels and bath sets that are regularly replenished. The cleanliness is described as impeccable with some reviews mentioning spotlessly clean environments. The spa center receives positive feedback for its cleanliness, providing a serene and hygienic space to relax.
The hotel’s commitment to maintaining a clean and serene environment is reflected in the repeated mentions of the thorough cleaning services. While there are minor comments on areas needing updates, the general impression is that of a well-maintained, clean and quiet hotel, making it a comfortable retreat for guests.
The Grand Tien Shan Hotel is known for its remarkable staff who continually contribute to its pleasant atmosphere. Guests frequently highlight the politeness, friendliness and helpful nature of the hotel's team. Particularly, the reception staff are often mentioned for being accommodating and attentive to guests' needs, ensuring a warm welcome and efficient service from check-in to check-out.
Visitors appreciate the high level of professionalism and service orientation displayed by the staff in various departments, including the restaurant, spa center and housekeeping. The spa staff, in particular, receive praise for their attentive and professional manner. Daily room cleaning is noted for its reliability, even without reminders, further contributing to guests' comfort.
Despite numerous positive comments, there are occasional mentions of less favorable experiences with some members of the reception and security staff, who were sometimes described as unfriendly or lacking in training. Nonetheless, the majority of reviews emphasize the team's overall courteous and supportive behavior, often going above and beyond to resolve concerns promptly.
The hotel's attentive and kind service, from breakfast to evening interactions, generally leaves guests feeling well cared for. This commitment to service excellence undoubtedly enhances the overall experience at the Grand Tien Shan Hotel.
The Grand Tien Shan Hotel receives mixed reviews regarding its WiFi service. On the positive side, guests often mention that the WiFi is quite good with some highlighting that it is very fast, accessible and reliable enough to stream videos without issues. There were also instances where the speed was commendable and some guests had no complaints about the internet quality. However, other reviews indicate that the WiFi can be unstable and periodically disconnected for some users. Some found the internet speed slow, while others mentioned difficulties with the WiFi not connecting at all. Despite these challenges, there have been efforts noted to improve and make the internet work faster when issues arise.
The Grand Tien Shan Hotel boasts a remarkable spa center that consistently impresses guests with its outstanding services and facilities. The spa area is described as excellent, well-maintained and clean, providing a relaxing and pleasant atmosphere. Visitors repeatedly highlight the accommodating and friendly spa staff, who ensure prompt and efficient service.
The wellness area includes an array of amenities such as steam rooms, saunas, a large pool and a whirlpool, all contributing to a serene and therapeutic environment. Guests appreciate the variety of sauna options and the availability of the pool around the clock, which is rarely crowded.
The spa also features a beauty salon and offers a range of massages that receive high praise. The Bali-style spa complex is particularly noteworthy with its splendid interior and exceptional services. Although some mention that the spa could benefit from renovation and note occasional cleanliness issues with the Jacuzzi, the overall impression remains overwhelmingly positive.
Guests enjoy the convenience of spa services being included in the accommodation, making it accessible and highly valued. The combination of excellent facilities, a great atmosphere and professional staff make the Grand Tien Shan Hotel’s spa a standout feature, often described as a fairy tale experience and the hotel's best comparative advantage.
The gym at the Grand Tien Shan Hotel receives high praise from guests for its cleanliness and comfortable atmosphere. It is often described as well-equipped, despite its small size, making it a pleasant space for a workout. The gym features a range of weight lifting accessories and offers a decent amount of space for guests to exercise. The facility is noted for being in excellent condition with friendly staff contributing to the positive experience. Additionally, the overall wellness offerings, including the spa, pool and sauna, are consistently maintained to a high standard, complementing the gym's appeal. The location of the gym and pool is also mentioned as convenient, adding to the overall satisfaction of the guests.
The Grand Tien Shan Hotel features a range of swimming facilities well-appreciated by guests, which include a number of swimming pools, saunas and a small gym. Reviews consistently highlight the "excellent," "wonderful," and "nice" pool amenities as a standout feature of the hotel. Many guests are pleased with the large, well-maintained pools, noting that they are clean and often include warm or comfortable water temperatures.
Additionally, the availability of multiple pools and supportive facilities such as a Jacuzzi and saunas adds to the overall appeal, though some mention the saunas being somewhat small. The operating hours until 10 p.m. offer ample opportunity for relaxation.
However, the experience isn’t universally perfect. Some guests felt the pools were smaller than expected and a few noted that the water can be quite cold. There were occasional reports of the pools not being operational during stays, which was a letdown for some. Despite these minor issues, the overall sentiment is that the pool facilities contribute significantly to a delightful stay at the Grand Tien Shan Hotel.
Grand Tien Shan Hotel offers a mixed experience for families with children. The property's family-friendly atmosphere and spacious accommodations make it a suitable choice for family vacations. Parents will appreciate the warm pool and the availability of baby cribs with swings upon request. The spa services are highly praised, providing an added layer of relaxation for family stays.
The hotel's location is also advantageous, being close to a family-friendly park, making it ideal for walks and outdoor activities. Safety for children is emphasized, contributing to a secure environment for younger guests.
However, there are notable limitations. Restrictions exist for children under 6 years of age regarding pool usage and the hotel lacks certain facilities such as babysitting services and other amenities for infants. Additionally, some reviewers mentioned dissatisfaction with the hot water availability and the in-room security measures for families. Check-in processes at the front desk were reported to be slow, which can be especially inconvenient for families with children.
In summary, while Grand Tien Shan Hotel has several positive attributes that cater to families, it also has areas that may fall short of expectations for those traveling with young children or infants.
The Grand Tien Shan Hotel enjoys a central location that places it in the heart of the city's vibrant nightlife. Guests appreciate its proximity to numerous night spots, restaurants and the bustling city center, making it an ideal choice for those looking to explore local entertainment. The hotel is near popular walking streets and parks, offering a pleasant ambiance for evening strolls. For those seeking live music, there are bars nearby featuring live piano performances, adding to the overall great night experience. Though the nightlife is bright and energetic, some visitors have noted occasional disturbances from the sounds of late-night revelry and noise from a courtyard fan. Nevertheless, the array of dining and drinking options in the vicinity ensures guests have plenty of choices for an enjoyable night out.
Situated in central Almaty, Grand Tien Shan Hotel offers a standard four-star experience characterized by professional and pleasant staff. Guests have consistently found the comfort and enjoyment at the hotel to be aligned with its four-star rating, appreciating the pleasing decor and solid amenities expected at this level. The hotel delivers a reasonable price-to-performance ratio with mid-range pricing complemented by a high level of comfort.
However, reviewers indicate that the hotel does have its shortcomings. While the facilities are functional, they appear old and dated with several remarks about the need for renovations, especially in the bathrooms and electrical network. Some services and rooms require cosmetic updates and upgrades, particularly the faucets and lighting.
Despite a generally positive experience, some guests believe the hotel falls short of a true four-star rating, comparing it more closely to a three-star level due to its outdated condition and subpar reception skills. Overall, while many find it satisfactory, others feel it does not fully live up to its four-star claims.
The Grand Tien Shan Hotel is a commendable choice for business travelers, offering a convenient city center location perfect for work-related stays. Guests consistently highlight the high-quality service and professionalism of the staff, making business trips smooth and efficient. The hotel provides very good facilities tailored for business needs, including clean rooms with high-speed WiFi, well-maintained work areas and spaces suitable for meetings and conferences.
Although the business center could benefit from a working printer and more extensive facilities for business events, the available amenities such as business lounges and frequent conferences make it a functional environment for professional tasks. The hotel is also noted for its clean, quiet rooms, perfect for resting after a busy workday.
However, there are some areas where improvements are necessary. Issues such as delays in sending invoices and unclear work-related documents upon check-out have been mentioned. Additionally, better coordination is needed for wake-up calls and closing documents for companies to avoid disrupting business trips.
Overall, despite some minor setbacks, the Grand Tien Shan Hotel remains a favorable option with good price-performance, especially suitable for business travelers looking for a professional and convenient stay.
The Grand Tien Shan Hotel offers an inviting indoor pool that is particularly appreciated during colder periods. Guests often find relaxation not only in the pool but also in the accompanying hammam and spa facilities, creating a serene retreat within the hotel. The cleanliness of the pool is consistently highlighted with many noting the pool's size and upkeep favorably. Comfort extends beyond the pool area with guests praising the hotel's exceptionally comfortable beds, soft mattresses and cozy bedding. Overall, the indoor pool and wellness amenities contribute significantly to a pleasant and relaxing stay at the Grand Tien Shan Hotel.
The Grand Tien Shan Hotel is frequently praised for being an excellent choice for honeymooners, offering a proper romantic setting ideal for couples. Guests highlight the charming and beautiful entrance, especially during the festive season with a Christmas tree, adding to the old hotel feel that many find appealing. The hotel is noted for its honeymoon-friendly atmosphere, providing special touches such as complimentary fruit baskets to make the stay more memorable. Overall, the Grand Tien Shan Hotel stands out as a perfect destination for couples seeking a romantic getaway.
The Grand Tien Shan Hotel creates a truly romantic atmosphere, making it an ideal destination for couples seeking a memorable getaway. The hotel boasts a romantic setting with beautiful interiors that cater perfectly to couples. Guests appreciate the unique character and peaceful ambiance of the hotel, describing it as a quiet place with a nice view and no outside noise disturbance. The live quiet music in the lobby during the evenings further enhances the romantic experience.
Reviewers have commended the excellent service provided by the friendly, helpful and polite staff, noting that it adds to the overall romantic appeal of the stay. Whether planning a honeymoon or a quick romantic escape, the Grand Tien Shan Hotel seems to deliver a delightful and intimate experience. Guests have left with lasting positive impressions and many recommend this serene and charming hotel to others.
Location Show Map
Location
The hotel’s central location offers easy access to historical sites, including the Ascension Cathedral and the Opera House and it's also close to key areas such as the Golden Square. Its position makes it perfect for walking tours, allowing visitors to discover Almaty's charming streets and cultural landmarks effortlessly. The convenient transportation options further enhance its appeal with a metro station less than a kilometer away, ensuring that guests can explore the wider city seamlessly.
The interior of the hotel complements its excellent location with beautiful décor, spacious rooms and a high standard of cleanliness. Added amenities like an excellent spa, cozy atmosphere and attentive staff contribute to a comfortable stay. Overall, the Grand Tien Shan Hotel excels in offering a well-rounded and convenient experience right in the center of Almaty with everything visitors need just a short stroll away.
Breakfast
Many reviews specifically commend the delicious and varied offerings with abundant choices ensuring that most visitors find something to their liking. The inclusion of a meat assortment and different egg dishes has been positively noted and the buffet style allows for a satisfying start to the day. The staff's promptness and helpfulness in addressing guests' needs have also been highlighted.
However, not all feedback is glowing. Some guests felt the breakfast lacked excitement and variety day-to-day with a few describing it as monotonous or mediocre. Issues such as not-so-fresh vegetables and a limited selection of meat dishes and side dishes were mentioned. Yet, these criticisms were often softened by acknowledging the overall sufficiency and pleasantness of the breakfast experience.
Occasional remarks were made about breakfast items being somewhat repetitive, but the quality and taste generally received favorable comments. Overall, the breakfast at the Grand Tien Shan Hotel appears to be a strong point, offering a good balance of delectable options and an inviting atmosphere to start the day.
Dinner
Despite the generally positive feedback, there are a few mixed opinions. Some guests find the breakfast lacking in quality and variety, while others note the restaurant's ambiance in the evening can be somewhat lackluster. The restaurant is also described as expensive by a few, while others feel that the selection could be more extensive. Room service, however, impresses with its prompt delivery, adding an extra layer of convenience for guests.
The hotel's location enhances the dining experience as well with numerous cafes and restaurants in the vicinity offering various options for those who wish to explore local flavors. Overall, dining at Grand Tien Shan Hotel receives high marks for its delicious food and effective service, though there’s room for improvement in certain areas such as breakfast quality and evening atmosphere.
Rooms
However, some aspects could benefit from attention and updates. While the rooms are mostly described as clean and comfortable, there are several mentions of their dated appearance with some in need of cosmetic repairs. This includes issues like peeling wallpaper, old bathroom fixtures, drafty windows and signs of wear and tear. A few guests also reported issues such as cigarette smells, poor sound insulation and lacks in the electrical network like insufficient power outlets.
Despite these negatives, the fundamental qualities of cleanliness, space and comfort resonate strongly through the reviews. The calm and quiet atmosphere of the rooms further enhances the overall guest experience, making Grand Tien Shan Hotel a decent choice for travelers looking for basic comfort in an old-world setting.
Beds
However, some guests have encountered issues with the beds, such as old or saggy mattresses, creakiness and occasionally uncomfortable pillows. Despite these concerns, the consensus is that the bedding and mattresses are generally comfortable with several describing them as exquisitely comfortable and perfectly suited for a good night's sleep. The combination of comfortable beds and a cozy, pleasant room interior has left many visitors with a positive impression of their stay at Grand Tien Shan Hotel.
Cleanliness
Rooms are spacious and cozy with guests appreciating the fresh, clean linens, towels and bath sets that are regularly replenished. The cleanliness is described as impeccable with some reviews mentioning spotlessly clean environments. The spa center receives positive feedback for its cleanliness, providing a serene and hygienic space to relax.
The hotel’s commitment to maintaining a clean and serene environment is reflected in the repeated mentions of the thorough cleaning services. While there are minor comments on areas needing updates, the general impression is that of a well-maintained, clean and quiet hotel, making it a comfortable retreat for guests.
Staff
Visitors appreciate the high level of professionalism and service orientation displayed by the staff in various departments, including the restaurant, spa center and housekeeping. The spa staff, in particular, receive praise for their attentive and professional manner. Daily room cleaning is noted for its reliability, even without reminders, further contributing to guests' comfort.
Despite numerous positive comments, there are occasional mentions of less favorable experiences with some members of the reception and security staff, who were sometimes described as unfriendly or lacking in training. Nonetheless, the majority of reviews emphasize the team's overall courteous and supportive behavior, often going above and beyond to resolve concerns promptly.
The hotel's attentive and kind service, from breakfast to evening interactions, generally leaves guests feeling well cared for. This commitment to service excellence undoubtedly enhances the overall experience at the Grand Tien Shan Hotel.
Wi-Fi
Spa
The wellness area includes an array of amenities such as steam rooms, saunas, a large pool and a whirlpool, all contributing to a serene and therapeutic environment. Guests appreciate the variety of sauna options and the availability of the pool around the clock, which is rarely crowded.
The spa also features a beauty salon and offers a range of massages that receive high praise. The Bali-style spa complex is particularly noteworthy with its splendid interior and exceptional services. Although some mention that the spa could benefit from renovation and note occasional cleanliness issues with the Jacuzzi, the overall impression remains overwhelmingly positive.
Guests enjoy the convenience of spa services being included in the accommodation, making it accessible and highly valued. The combination of excellent facilities, a great atmosphere and professional staff make the Grand Tien Shan Hotel’s spa a standout feature, often described as a fairy tale experience and the hotel's best comparative advantage.
Gym
Pool
Additionally, the availability of multiple pools and supportive facilities such as a Jacuzzi and saunas adds to the overall appeal, though some mention the saunas being somewhat small. The operating hours until 10 p.m. offer ample opportunity for relaxation.
However, the experience isn’t universally perfect. Some guests felt the pools were smaller than expected and a few noted that the water can be quite cold. There were occasional reports of the pools not being operational during stays, which was a letdown for some. Despite these minor issues, the overall sentiment is that the pool facilities contribute significantly to a delightful stay at the Grand Tien Shan Hotel.
Family
The hotel's location is also advantageous, being close to a family-friendly park, making it ideal for walks and outdoor activities. Safety for children is emphasized, contributing to a secure environment for younger guests.
However, there are notable limitations. Restrictions exist for children under 6 years of age regarding pool usage and the hotel lacks certain facilities such as babysitting services and other amenities for infants. Additionally, some reviewers mentioned dissatisfaction with the hot water availability and the in-room security measures for families. Check-in processes at the front desk were reported to be slow, which can be especially inconvenient for families with children.
In summary, while Grand Tien Shan Hotel has several positive attributes that cater to families, it also has areas that may fall short of expectations for those traveling with young children or infants.
Nightlife
4 Star
However, reviewers indicate that the hotel does have its shortcomings. While the facilities are functional, they appear old and dated with several remarks about the need for renovations, especially in the bathrooms and electrical network. Some services and rooms require cosmetic updates and upgrades, particularly the faucets and lighting.
Despite a generally positive experience, some guests believe the hotel falls short of a true four-star rating, comparing it more closely to a three-star level due to its outdated condition and subpar reception skills. Overall, while many find it satisfactory, others feel it does not fully live up to its four-star claims.
Business
Although the business center could benefit from a working printer and more extensive facilities for business events, the available amenities such as business lounges and frequent conferences make it a functional environment for professional tasks. The hotel is also noted for its clean, quiet rooms, perfect for resting after a busy workday.
However, there are some areas where improvements are necessary. Issues such as delays in sending invoices and unclear work-related documents upon check-out have been mentioned. Additionally, better coordination is needed for wake-up calls and closing documents for companies to avoid disrupting business trips.
Overall, despite some minor setbacks, the Grand Tien Shan Hotel remains a favorable option with good price-performance, especially suitable for business travelers looking for a professional and convenient stay.
Indoor Pool
Honeymoon
Romantic
Reviewers have commended the excellent service provided by the friendly, helpful and polite staff, noting that it adds to the overall romantic appeal of the stay. Whether planning a honeymoon or a quick romantic escape, the Grand Tien Shan Hotel seems to deliver a delightful and intimate experience. Guests have left with lasting positive impressions and many recommend this serene and charming hotel to others.
Yes, Grand Tien Shan Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Grand Tien Shan Hotel.
No, Grand Tien Shan Hotel doesn't allow dogs.
No, parking facilities aren't available at Grand Tien Shan Hotel.
Yes, Grand Tien Shan Hotel has a gym. For more information, read the answers to the Gym questionnaire
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