Novotel Almaty City Center
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Summary of reviewsNovotel Almaty City Center receives high praise for its exceptional location in Almaty's vibrant center, offering easy access to key sights, shopping centers and dining options. Guests appreciate the clean, modern rooms and the attentive, polite staff who contribute to a generally positive experience. The hotel's breakfast is well-received for its variety and quality, though some guests note areas for improvement. Dinners at the hotel's restaurant are also praised with accommodating chefs and a good food selection, despite occasional service lapses.
Rooms, while often described as compact, are noted for their cleanliness and comfort with high housekeeping standards and modern decor. Despite minor concerns about soundproofing and room size discrepancies, the rooms provide a cozy environment with essential amenities. Cleanliness is a strong point with guests consistently complimenting the well-maintained premises and modern design. The hotel's staff are recognized for their professionalism, responsiveness and friendly demeanor, enhancing the overall guest experience.
The free Wi-Fi service receives mixed reviews; however, many guests find it satisfactory and appreciate the high-speed connection. The spa area, while pleasant and featuring a sauna and pool, is considered small but contributes positively to the stay. The gym, despite being narrow and lacking heavy weights, offers a functional fitness environment with friendly staff.
The pool area is highly praised for its cleanliness and comfort, adding value to the stay with its inclusion in the room price. Parking options are appreciated, although some guests find the space limited and occasionally crowded. Families find the hotel accommodating with family-friendly amenities, although room sizes can feel cramped with additional beds.
Overall, Novotel Almaty City Center stands out for its prime location, clean and comfortable accommodations, excellent service and a variety of amenities that cater well to both business and leisure travelers. The hotel meets the high standards expected from the Novotel brand, ensuring a pleasant and convenient stay in the heart of Almaty.
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Rooms, while often described as compact, are noted for their cleanliness and comfort with high housekeeping standards and modern decor. Despite minor concerns about soundproofing and room size discrepancies, the rooms provide a cozy environment with essential amenities. Cleanliness is a strong point with guests consistently complimenting the well-maintained premises and modern design. The hotel's staff are recognized for their professionalism, responsiveness and friendly demeanor, enhancing the overall guest experience.
The free Wi-Fi service receives mixed reviews; however, many guests find it satisfactory and appreciate the high-speed connection. The spa area, while pleasant and featuring a sauna and pool, is considered small but contributes positively to the stay. The gym, despite being narrow and lacking heavy weights, offers a functional fitness environment with friendly staff.
The pool area is highly praised for its cleanliness and comfort, adding value to the stay with its inclusion in the room price. Parking options are appreciated, although some guests find the space limited and occasionally crowded. Families find the hotel accommodating with family-friendly amenities, although room sizes can feel cramped with additional beds.
Overall, Novotel Almaty City Center stands out for its prime location, clean and comfortable accommodations, excellent service and a variety of amenities that cater well to both business and leisure travelers. The hotel meets the high standards expected from the Novotel brand, ensuring a pleasant and convenient stay in the heart of Almaty.
Hotel Taking Steps Towards Sustainability
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Heated Pool Indoor Pool
Name of the pool: main pool
Location of the pool: Indoor pool
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Hotel with Indoor Pool
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Guest Reviews
Nestled in one of Almaty's most vibrant and central neighborhoods, Novotel Almaty City Center boasts a location that draws unanimous praise from its guests. Immersed in the lively heart of the city, the hotel offers unbeatable accessibility to numerous attractions, including the Kok Tobe cable car. Visitors frequently compliment its proximity to key sights, shopping centers like Dostyk Plaza and an array of restaurants and cafes, ensuring that everything one might need is within walking distance.
The central position not only makes it easy to explore Almaty's cultural and culinary delights but also provides convenient access for trips to the airport and public transportation, including the nearby subway. Whether visiting for business or leisure, guests appreciate the clean, modern rooms and the responsive, polite staff, adding to the overall positive experience. The excellent service, along with the superb location, makes it possible to enjoy both quiet relaxation and the bustling city life, making Novotel Almaty City Center a top choice for travelers seeking comfort and convenience.
The breakfast experience at Novotel Almaty City Center receives a mixed but generally positive reception from guests. Many highlight the delicious and varied food selection, praising the fresh ingredients and the good assortment available, including options like salads, fruits, fresh blended juices and soups. Guests often mention that the breakfast is of high quality and see it as better than what is typically offered at other local hotels.
However, some reviews indicate room for improvement, pointing out a lack of variety and occasional issues with food quality, such as unfresh bread and subpar coffee. Despite this, the majority of feedback is favorable with many guests describing their breakfast as excellent or delicious and appreciating the diversity of options provided.
While the breakfast is noted to be meager and expensive by some, others feel that the overall quality and selection justify the cost, especially when considering the hotel's standard. A notable feature is the on-site cooking stations for omelets and scrambled eggs, which add a pleasant element to the buffet.
Overall, despite a few criticisms, the breakfast at Novotel Almaty City Center is consistently rated positively with special commendation for its taste, variety and freshness.
Guests at Novotel Almaty City Center generally praise the quality of the food served at the hotel's restaurant with several indicating that it is delicious and tasty. The chef has received appreciation for accommodating special dietary requests, preparing dishes such as dairy-free scrambled eggs and diet-specific meals not listed on the menu. The lobby bar also provides a convenient option for dinner with many diners enjoying their meals there. However, there was an instance where staff forgot an order and some feedback suggested that the preparation of local dishes like lagman could be improved. Despite this, the overall impression of the dinner experience at Novotel Almaty City Center is positive with many guests highlighting the good food available. Additionally, the hotel’s location offers numerous nearby dining options for those looking to explore the local culinary scene.
Novotel Almaty City Center offers a range of rooms that, while often on the smaller side, stand out for their cleanliness and comfort. Guests commonly note that the compact spaces are well-designed and cozy, making for a pleasant stay. The housekeeping standards are particularly high with rooms cleaned daily, fresh towels provided and a pervasive smell of cleanliness throughout the hotel.
Despite some guests mentioning that the rooms are narrow and lacking in soundproofing, the majority appreciate the modern, sleek decor and functional layout. The rooms are well-equipped with essentials and several comments highlight the comfortable beds and pleasant views from the windows. Family rooms and semi-suites offer more space and comfort for larger groups, proving especially suitable for families of 3-4 people.
Although some discrepancies between the online photos and actual rooms have been pointed out, the overall quality of the rooms meets the expected standards for a Novotel hotel. The hotel features additional amenities such as a fitness room, swimming pool and sauna, which enhance the guest experience. For those planning business trips, the standard rooms, despite their small size, are described as cozy and adequate.
In summary, Novotel Almaty City Center excels in providing a clean and comfortable environment with modern amenities and high housekeeping standards, making it a solid choice for both business and leisure travelers looking for a convenient stay in the heart of the city.
At Novotel Almaty City Center, guests generally find the beds to be comfortable and clean with several reviewers highlighting the comfy beds and perfectly clean, crisp bedding. Cleanliness is a recurring theme with clean bedsheets and no reports of bed bugs adding to the positive experience. However, there are occasional mentions of issues such as mattresses that have sagged or are too soft. Despite these complaints, most guests find the mattresses comfortable and the pillows satisfactory.
Some guests noted the condition and size of the beds, mentioning that although comfortable, the beds can sometimes be small and narrow, not matching the promised sizes. The bedding quality received mixed reviews with some guests finding them fresh and crisp, while others encountered dusty bed sheets.
Furniture in the rooms is new, adding to the overall comfort and modern feel. While there were a few issues with pillow comfort, the general consensus points to good bedding and an enjoyable sleep experience. Extra beds can be provided when needed, which adds flexibility for accommodating more guests.
In summary, the beds at Novotel Almaty City Center are mostly well-regarded for their comfort and cleanliness with some minor issues regarding bed size and mattress condition that don't seem to overshadow the overall positive feedback.
Novotel Almaty City Center generally receives positive remarks about its cleanliness from guests. Many reviews highlight the hotel's consistent upkeep, describing the premises as extremely clean and comfortable. Guests appreciate the clean, modern rooms and commend the efforts to maintain a spotless environment, including the lobby and public areas. The swimming pool area is also noted for its cleanliness.
The rooms, while occasionally described as small, are praised for their comfort, spaciousness and well-thought-out amenities. The hotel is often described as new with clean and modern decor that travelers find appealing. Furthermore, the polite staff contribute to the pleasant experience with regular room cleaning.
However, some reviews do indicate areas for improvement. A few guests reported issues with insufficient cleaning under the beds and in bathrooms, occasional dirty linens and less than perfect room service. These isolated concerns suggest that while the overall cleanliness is commendable, certain areas may require more consistent attention. Despite these minor setbacks, the general consensus points to a well-maintained and clean hotel, suitable for a comfortable stay.
The staff at Novotel Almaty City Center receive high praise for their professionalism, responsiveness and friendliness. Guests frequently commend the team for being helpful, polite and attentive with many noting their proficiency in English and their cooperative nature. The reception staff in particular are highlighted for handling everything efficiently, resolving issues promptly and offering great customer service. However, there are occasional mentions of staff at the reception being less personable and unqualified, suggesting room for improvement in those areas. Despite these minor setbacks, the overall sentiment reflects a team that is well-trained, hospitable and always ready to assist, making guests feel welcomed and cared for during their stay.
The wifi at Novotel Almaty City Center appears to garner mixed reviews from guests. On the positive side, several guests appreciated the high internet speed, stable connection, good network coverage and great Wi-Fi overall. The wifi connection worked smoothly for many, ensuring a satisfactory experience. Additionally, even during challenging times, the hotel provided support and free wifi, along with a 20% discount on wifi access services, which was well received by guests.
However, some guests faced issues with spotty connections and found that internet access was not available in certain areas, particularly on the hotel veranda. There were also mentions of wifi not working in most places and instances where room keys failed due to system errors, which impacted the overall experience. Despite the positive feedback, there were complaints about the terrible service and staff making excuses when wifi issues were reported.
The Novotel Almaty City Center offers a spa area that guests have found to be generally pleasant. Many visitors appreciated the sauna and the pool, highlighting the comfortable and enjoyable experience. However, the spa is noted to be on the smaller side with only one sauna available and there are comments on the need for better organization and a full-time massage therapist on staff. Despite these points, the presence of a professional massage therapist has been praised when available. While some guests mentioned specific issues like temperature discrepancies in the saunas and the absence of a warm children's pool, the overall consensus is that the spa area, complete with a fitness center, swimming pool and sauna, contributes positively to their stay. Additionally, guests enjoyed the variety of dining options available at the hotel.
The gym at Novotel Almaty City Center is appreciated for its well-designed facilities. Guests express satisfaction with the availability and presence of the gym. It's noted that the gym is small and narrow, lacking heavy weights, but it still manages to offer a range of fitness options. The staff working in the gym area are highlighted as friendly and professional, adding to the positive experience. Overall, the gym, despite its size, provides a commendable and functional fitness environment.
At Novotel Almaty City Center, the pool area consistently receives high praise from guests. Descriptions highlight the pool's cleanliness, warmth and overall pleasant atmosphere. The pool, which includes both a sauna and jacuzzi, is noted as appropriately maintained and comfortably heated. Although some mention that it can be small, it is still described as comfortable and luxurious. The inclusion of the pool in the room price adds value to guests' stays. Despite occasional critiques about the optimal timing or functionality of specific features like water massage pipes, the pool area remains a favourite. It is not only a relaxing spot but also a visually appealing part of the hotel's amenities, contributing positively to guests' experiences.
Novotel Almaty City Center offers a variety of parking options that are generally appreciated by guests. The hotel features free parking, including free underground parking and provides additional parking support around the area. Guests find the parking facilities adequate and some even describe them as excellent. However, there are a few challenges noted: the parking lot is sometimes crowded, limited in space and parking on the side of the road can make access difficult. Despite these issues, the parking space, though small, is considered convenient for those staying at the hotel.
Novotel Almaty City Center is a hotel catering well to families, offering a range of amenities and services that make it particularly suitable for guests traveling with children. Families with infants and small children will appreciate the additional cribs and the provision for a child's stay free of charge. The semi-suite rooms are especially comfortable for family stays, although room size can feel a bit cramped when an extra bed is added for a kid. Despite the lack of smoking rooms and some families feeling the accommodation might not be ideal for a leisure stay, many guests highlight how appropriate the hotel is for family needs.
Parents have commended the hotel for its family-friendly environment, noting that it aligns well with travel plans centered on family activities. Arabic and Muslim families also find the service quite accommodating. The children’s amenities are a highlight with guests mentioning a beautiful children's area and a well-received breakfast option tailored for kids. The pool, in particular, is a hit among young travelers, enhancing the hotel’s appeal to families. Although some aspects might need improvement, the overall feedback suggests that Novotel Almaty City Center is indeed great for families with children, ensuring a memorable and convenient stay.
Novotel Almaty City Center generally meets the expectations of a four-star hotel, delivering solid service and facilities. The hotel is modern and clean, offering comfort with a classy atmosphere. Its facilities are top-quality, aligning with the four-star range of services and making it a good value when compared to pricier five-star options. While some perceive it on par with budget hotels despite its four-star pricing, the overall consensus is that it splendidly fulfills what one would anticipate from a four-star property. This network hotel stands out for providing comfortable standard rooms and meeting its four-star expectations quite well.
The Novotel Almaty City Center emerges as a reliable choice for business travelers. With a convenient location, it is particularly favorable for short business trips. The hotel stands out for its dedicated business services, offering office equipment and IT specialists to assist business clients. Meeting rooms and private spa facilities, including a swimming pool and the option for late check-out, add to its appeal for professionals.
The rooms, although on the smaller side, are cozy and well-suited for a work trip, equipped with essential facilities for business travelers. The staff is commended for their ability to cater to business needs, ensuring a smooth and productive stay. However, areas for improvement include the availability of toiletries in the room and the frequency of checks in the conference bathroom. Additionally, more mirrors in the elevator would be beneficial for guests looking to perfect their appearance before meetings. Overall, it is a good choice for business trips with a few minor adjustments needed for optimal convenience.
The indoor pool at Novotel Almaty City Center receives positive remarks for its cleanliness and warmth. It offers a relaxing ambiance complemented by an adjacent sauna, enhancing the overall experience. While the pool is noted to be on the smaller side, the facility includes a spa that operates by appointment, catering to guests seeking additional relaxation services. However, there were some issues reported with the water massage pipes not functioning properly. Despite this, the pool remains a commendable feature, providing a pleasant and tranquil environment for guests.
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Location
The central position not only makes it easy to explore Almaty's cultural and culinary delights but also provides convenient access for trips to the airport and public transportation, including the nearby subway. Whether visiting for business or leisure, guests appreciate the clean, modern rooms and the responsive, polite staff, adding to the overall positive experience. The excellent service, along with the superb location, makes it possible to enjoy both quiet relaxation and the bustling city life, making Novotel Almaty City Center a top choice for travelers seeking comfort and convenience.
Breakfast
However, some reviews indicate room for improvement, pointing out a lack of variety and occasional issues with food quality, such as unfresh bread and subpar coffee. Despite this, the majority of feedback is favorable with many guests describing their breakfast as excellent or delicious and appreciating the diversity of options provided.
While the breakfast is noted to be meager and expensive by some, others feel that the overall quality and selection justify the cost, especially when considering the hotel's standard. A notable feature is the on-site cooking stations for omelets and scrambled eggs, which add a pleasant element to the buffet.
Overall, despite a few criticisms, the breakfast at Novotel Almaty City Center is consistently rated positively with special commendation for its taste, variety and freshness.
Dinner
Rooms
Despite some guests mentioning that the rooms are narrow and lacking in soundproofing, the majority appreciate the modern, sleek decor and functional layout. The rooms are well-equipped with essentials and several comments highlight the comfortable beds and pleasant views from the windows. Family rooms and semi-suites offer more space and comfort for larger groups, proving especially suitable for families of 3-4 people.
Although some discrepancies between the online photos and actual rooms have been pointed out, the overall quality of the rooms meets the expected standards for a Novotel hotel. The hotel features additional amenities such as a fitness room, swimming pool and sauna, which enhance the guest experience. For those planning business trips, the standard rooms, despite their small size, are described as cozy and adequate.
In summary, Novotel Almaty City Center excels in providing a clean and comfortable environment with modern amenities and high housekeeping standards, making it a solid choice for both business and leisure travelers looking for a convenient stay in the heart of the city.
Beds
Some guests noted the condition and size of the beds, mentioning that although comfortable, the beds can sometimes be small and narrow, not matching the promised sizes. The bedding quality received mixed reviews with some guests finding them fresh and crisp, while others encountered dusty bed sheets.
Furniture in the rooms is new, adding to the overall comfort and modern feel. While there were a few issues with pillow comfort, the general consensus points to good bedding and an enjoyable sleep experience. Extra beds can be provided when needed, which adds flexibility for accommodating more guests.
In summary, the beds at Novotel Almaty City Center are mostly well-regarded for their comfort and cleanliness with some minor issues regarding bed size and mattress condition that don't seem to overshadow the overall positive feedback.
Cleanliness
The rooms, while occasionally described as small, are praised for their comfort, spaciousness and well-thought-out amenities. The hotel is often described as new with clean and modern decor that travelers find appealing. Furthermore, the polite staff contribute to the pleasant experience with regular room cleaning.
However, some reviews do indicate areas for improvement. A few guests reported issues with insufficient cleaning under the beds and in bathrooms, occasional dirty linens and less than perfect room service. These isolated concerns suggest that while the overall cleanliness is commendable, certain areas may require more consistent attention. Despite these minor setbacks, the general consensus points to a well-maintained and clean hotel, suitable for a comfortable stay.
Staff
Wi-Fi
However, some guests faced issues with spotty connections and found that internet access was not available in certain areas, particularly on the hotel veranda. There were also mentions of wifi not working in most places and instances where room keys failed due to system errors, which impacted the overall experience. Despite the positive feedback, there were complaints about the terrible service and staff making excuses when wifi issues were reported.
Spa
Gym
Pool
Parking
Family
Parents have commended the hotel for its family-friendly environment, noting that it aligns well with travel plans centered on family activities. Arabic and Muslim families also find the service quite accommodating. The children’s amenities are a highlight with guests mentioning a beautiful children's area and a well-received breakfast option tailored for kids. The pool, in particular, is a hit among young travelers, enhancing the hotel’s appeal to families. Although some aspects might need improvement, the overall feedback suggests that Novotel Almaty City Center is indeed great for families with children, ensuring a memorable and convenient stay.
4 Star
Business
The rooms, although on the smaller side, are cozy and well-suited for a work trip, equipped with essential facilities for business travelers. The staff is commended for their ability to cater to business needs, ensuring a smooth and productive stay. However, areas for improvement include the availability of toiletries in the room and the frequency of checks in the conference bathroom. Additionally, more mirrors in the elevator would be beneficial for guests looking to perfect their appearance before meetings. Overall, it is a good choice for business trips with a few minor adjustments needed for optimal convenience.
Indoor Pool
Yes, Novotel Almaty City Center has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Novotel Almaty City Center.
Yes, Novotel Almaty City Center welcomes dogs.
Yes, parking facilities are available at Novotel Almaty City Center.
Yes, Novotel Almaty City Center has a gym.
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