Shera Inn Hotel
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Summary of reviewsShera Inn Hotel overall receives positive reviews, primarily for its strategic location and spacious, comfortable rooms. Positioned near the city center, it offers convenient access to various attractions, shopping centers, dining options and local amenities like cafes and dry cleaning services. The scenic views of the mountains and the city from many rooms add a picturesque charm to the stay.
Guests praise the cleanliness of the hotel, frequently noting the spotless condition of rooms and bathrooms. The housekeeping staff maintain a high standard, ensuring all areas remain fresh and inviting. The bathrooms, in particular, receive commendations for their hygiene. Despite minor setbacks like squeaky doors and occasional dusty windows, the overall feedback highlights excellent cleanliness and attention to detail.
The hotel staff are another highlight, garnering positive remarks for their friendliness, politeness and helpfulness. Guests commend specific individuals at the reception for their exceptional service and the staff’s overall responsiveness and problem-solving abilities, despite a few noted language barriers with the night shift.
While breakfast reviews are mixed, many guests appreciate the variety and quality of the offerings, enjoying hearty meals with a wide selection of hot dishes, fruits and pastries. However, some guests experienced inconsistencies with occasional complaints about food running out quickly and limited variety.
Dinner options receive similar mixed feedback. The convenience of multiple in-building restaurants and the ability to order room service 24/7 are appreciated, though the quality of the food received some criticism. Payment in cash only for room service also posed a minor inconvenience.
The hotel’s rooms are notably spacious, comfortable and equipped with modern amenities. Guests enjoy the large, cozy beds and functional work areas with the junior and deluxe suites being highly recommended for their ample space and additional features. Some minor issues, such as dated furnishings and occasional maintenance problems, were noted but did not significantly detract from the overall positive experience.
The Wi-Fi service at Shera Inn Hotel appears to be a common issue with frequent remarks about weak connectivity and slow speeds. While it works well in some rooms, many guests find it insufficient for more than light activities, such as browsing YouTube or WhatsApp.
The spa and pool facilities add to the hotel’s appeal with well-maintained and inviting areas that enhance relaxation. The spa pool is especially noted for being clean and comfortable, though the restricted operational hours may inconvenience some guests. The gym, while small, provides necessary equipment for a basic workout, though it could benefit from equipment maintenance and updates.
Parking is generally convenient with secure, covered and free underground options available. Some minor issues like access barriers were mentioned but did not significantly impact guest satisfaction.
For family travelers, the hotel offers several amenities, such as kids' pool areas, a playground and high chairs in the dining area, ensuring a pleasant stay for those with children. Despite minor service quality concerns, Shera Inn Hotel provides an accommodating environment for families.
Overall, Shera Inn Hotel offers a comfortable and enjoyable stay, underscored by its prime location, spacious rooms, cleanliness and friendly staff, making it a favored choice for visitors to the area. Ongoing maintenance and improvements could further enhance the guest experience.
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Guests praise the cleanliness of the hotel, frequently noting the spotless condition of rooms and bathrooms. The housekeeping staff maintain a high standard, ensuring all areas remain fresh and inviting. The bathrooms, in particular, receive commendations for their hygiene. Despite minor setbacks like squeaky doors and occasional dusty windows, the overall feedback highlights excellent cleanliness and attention to detail.
The hotel staff are another highlight, garnering positive remarks for their friendliness, politeness and helpfulness. Guests commend specific individuals at the reception for their exceptional service and the staff’s overall responsiveness and problem-solving abilities, despite a few noted language barriers with the night shift.
While breakfast reviews are mixed, many guests appreciate the variety and quality of the offerings, enjoying hearty meals with a wide selection of hot dishes, fruits and pastries. However, some guests experienced inconsistencies with occasional complaints about food running out quickly and limited variety.
Dinner options receive similar mixed feedback. The convenience of multiple in-building restaurants and the ability to order room service 24/7 are appreciated, though the quality of the food received some criticism. Payment in cash only for room service also posed a minor inconvenience.
The hotel’s rooms are notably spacious, comfortable and equipped with modern amenities. Guests enjoy the large, cozy beds and functional work areas with the junior and deluxe suites being highly recommended for their ample space and additional features. Some minor issues, such as dated furnishings and occasional maintenance problems, were noted but did not significantly detract from the overall positive experience.
The Wi-Fi service at Shera Inn Hotel appears to be a common issue with frequent remarks about weak connectivity and slow speeds. While it works well in some rooms, many guests find it insufficient for more than light activities, such as browsing YouTube or WhatsApp.
The spa and pool facilities add to the hotel’s appeal with well-maintained and inviting areas that enhance relaxation. The spa pool is especially noted for being clean and comfortable, though the restricted operational hours may inconvenience some guests. The gym, while small, provides necessary equipment for a basic workout, though it could benefit from equipment maintenance and updates.
Parking is generally convenient with secure, covered and free underground options available. Some minor issues like access barriers were mentioned but did not significantly impact guest satisfaction.
For family travelers, the hotel offers several amenities, such as kids' pool areas, a playground and high chairs in the dining area, ensuring a pleasant stay for those with children. Despite minor service quality concerns, Shera Inn Hotel provides an accommodating environment for families.
Overall, Shera Inn Hotel offers a comfortable and enjoyable stay, underscored by its prime location, spacious rooms, cleanliness and friendly staff, making it a favored choice for visitors to the area. Ongoing maintenance and improvements could further enhance the guest experience.
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Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Location of the pool: Indoor pool
Is it a pool of special type?
Heated pool
Pool minimum depth: 1,5 m
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4-Star Hotel
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Guest Reviews
Shera Inn Hotel boasts a superb location, making it a convenient choice for both business and leisure travelers. Strategically situated near the city center, guests find themselves within easy reach of large shopping centers, museums and various dining options. The hotel's prime spot offers splendid views of the mountains, adding a scenic touch to the comfortable and spacious rooms.
Visitors appreciate the ease of access to the airport, business hubs and local attractions. Those staying at the hotel can enjoy nearby cafes and dry cleaning services, while being just a short walk away from shops and restaurants. The downtown proximity and connection to major roads make it particularly attractive for those looking to explore the city or conduct business efficiently.
Despite minor inconveniences like courtyard views instead of mountain vistas for some rooms, the overall consensus highlights the hotel's excellent and convenient location, making Shera Inn Hotel a favored choice in the area.
The breakfast experience at Shera Inn Hotel has drawn mixed reviews. On the positive side, several guests have praised the breakfasts as delicious, hearty and varied with some describing them as excellent and featuring a good selection including hot dishes, fruits and pastries. Guests appreciated the buffet, noting its extensive variety and the convenience of breakfast being served until 11 am daily, allowing for a leisurely morning.
On the other hand, some guests had less favorable experiences. Criticisms highlight issues such as the breakfast being meager with limited variety and food running out quickly. There were several mentions of cold food, stale pastries and a lack of fresh options. A few specific complaints included coffee only being available after 9 am and encounters with stale or spoiled food items, such as unappetizing sausages and cheese and even spoiled chicken.
Despite these mixed reviews, the positives point towards a generally good breakfast experience with a wide range of options that satisfied many guests. The less favorable experiences suggest inconsistencies in the breakfast service that could vary depending on the day or specific circumstances.
The dining experience at Shera Inn Hotel comes with a mix of conveniences and drawbacks. Guests appreciated the availability of numerous restaurants within the same building, providing a variety of cuisine options. Additionally, the possibility of ordering dinner round-the-clock directly to the room was a noted convenience. However, it's important to note that the restaurant does not operate in the evening, which could be an inconvenience for some.
The quality of the food received mixed reviews. While guests enjoyed the general cleanliness and warmth of their rooms, many found the dinner options lacking, citing examples of overcooked steak and subpar pasta. Some logistical issues were also mentioned, such as the labeling of food containers, which made identifying dishes somewhat troublesome.
Payment for room service was only accepted in cash, something to consider for future guests. Despite these limitations, the dining aspect of the stay was manageable, thanks to the ease of room service, even if the delivery times could be lengthy. For those who enjoy amenities like game consoles, it's worth noting that the TV size might not be ideal, but overall, the hotel maintains a good standard of comfort and cleanliness.
Nestled in Almaty, the Shera Inn Hotel boasts primarily spacious and comfortable rooms, often praised for their cleanliness and coziness. Many guests have appreciated the generous room sizes with several reviewers highlighting the large, comfortable beds and functional work areas. The views, either of the mountains or the city, significantly enhance the guest experience, offering a picturesque backdrop to the already sizable and well-appointed rooms.
Guests generally commend the hotel's aesthetic and amenities, noting the modern bathrooms and clean, cozy spaces that contribute to a comfortable stay. The junior and deluxe suites, in particular, are mentioned for their ample space, sometimes featuring additional perks like multiple bathrooms. Despite some rooms and furnishings being dated or showing signs of wear, the overall ambiance remains positive due to the room's tidiness and the helpful, welcoming staff.
However, the hotel does face some issues. Problems with room cleanliness have occasionally been reported, along with complaints about worn-out towels, the absence of air-conditioning and malfunctioning room amenities such as the noisy air conditioner and the lack of a bidet hose. Additionally, some guests experienced difficulties with room temperature regulation and found the facade of the building to be worn.
Breakfast at the hotel receives mixed reviews with some guests enjoying a hearty start to their day, while others feel it falls below expectations.
In summary, the Shera Inn Hotel provides a mostly pleasant and comfortable stay, thanks to its spacious rooms and scenic views. Ongoing maintenance and modernization could further enhance the guest experience.
At Shera Inn Hotel, guests generally find the beds to be quite comfortable with numerous mentions of large, soft and spacious beds that contribute to a restful night's sleep. Several reviews highlight the beds as not too soft and not too firm, striking a good balance for a variety of preferences. Cleanliness appears to be largely satisfactory, as many guests remarked on clean bed linens and good mattresses. Moreover, the hotel offers plenty of king-size beds that meet high standards of comfort and size.
However, some concerns were noted regarding the state of the bedding and pillows. A few guests mentioned that the bed linens were uncomfortable, sometimes appearing wrinkled or having unpleasant smells. Pillows also received mixed feedback, described by some as uncomfortable, though others found them fluffy and suitable.
Despite these minor issues, the overall impression from guests is that Shera Inn Hotel provides a comfortable sleeping experience with beds that are both large and inviting, ensuring a pleasant stay for most visitors.
Shera Inn Hotel has garnered consistent praise for its cleanliness with guests frequently highlighting the spotless condition of the rooms. Visitors describe the rooms as well-kept, spacious and cozy, contributing to an overall pleasant stay. The bathrooms receive particular commendation for their sanitization, enhancing the guests' comfort. The hotel’s housekeeping excels, ensuring that everything remains fresh and neat. Guests also noted the cleanliness of the beds and beddings, which adds to their restful experience.
Despite some drawbacks, such as squeaky doors, peeling wallpaper in certain areas and occasionally dusty windows, the main areas and rooms are maintained to a satisfactory standard. However, a few guests mentioned that room cleaning is not performed if they leave later than the designated cleaning times and some have faced issues with missing toiletries.
The hotel’s value for money is frequently affirmed alongside its cleanliness, making it an attractive option. The spa and pool areas also mirror the high standards of cleanliness seen throughout the hotel. Although there were isolated incidents, such as a sighting of cockroaches during breakfast, the overall feedback on hygiene remains predominantly positive. The polite staff further enhance the experience, contributing to a welcoming atmosphere that many guests appreciate.
The feedback on the staff at Shera Inn Hotel largely highlights a positive experience with guests repeatedly noting the friendly and helpful demeanor of the employees. Guests frequently described the staff as very friendly, polite and supportive, going as far as to praise specific individuals like Ayana and Aidana at the reception for their excellent service. The staff's responsiveness is another frequently cited positive with mentions of prompt action on room service requests and quick problem-solving. The professionalism and courteous attitude of the staff also received high marks.
There were, however, some less favorable points raised. A few guests noted issues such as a lack of English proficiency among the night shift staff and some inattentiveness at the reception. Instances of the staff not attending to booking notes and being somewhat indifferent were also mentioned, though these were less common remarks.
Overall, the reviews reflect a generally positive impression of the Shera Inn Hotel's staff performance, underscored by their willingness to assist and a high level of hospitality, despite a few shortcomings in particular areas.
Guests of the Shera Inn Hotel have consistently commented on the Wi-Fi service, highlighting significant issues with connectivity and speed. The consensus suggests that the Wi-Fi is generally weak with many guests experiencing frequent disconnections and slow speeds that render it almost unusable. For some, the Wi-Fi is described as just a name, indicating that while there may be a connection available, it is not functional. However, there are some positive remarks indicating that in a few cases, the Wi-Fi was sufficient for light activities like YouTube and WhatsApp and there is mentions of good Wi-Fi in certain rooms. Despite these sparse positive notes, it seems the Wi-Fi service at Shera Inn Hotel often falls short, which appears to be a common issue in many hotels in Almaty.
Shera Inn Hotel offers an array of spa facilities that guests generally find pleasing, despite some areas needing attention. The spa and sauna have garnered praise for their excellence and the cozy ambiance adds to the overall positive experience. The spa pool, in particular, stands out for being clean, warm and spacious, providing a comfortable setting for relaxation. Although the pool is 1.5m deep, it remains inviting and well-maintained. However, it should be noted that the spa’s operational hours are somewhat restricted from 9:00 AM to 6:00 PM, which might be inconvenient for some. Additionally, there have been mentions of the sauna being out of service and a general need for spa repairs, indicating that maintenance could be an issue. On the broader side, the presence of a gym, even though small, complements the wellness facilities nicely. Overall, the spa facilities contribute positively to the hotel experience, though they do come with minor limitations.
Shera Inn Hotel offers a gym that, while on the smaller side, is generally well-received by guests. It includes a variety of fitness facilities and equipment meant for both cardio and weight training. Despite the gym's compact size, it features a decent range of exercise machines suitable for a practical workout. Some guests, however, noted that many of the exercise machines were not in working condition and that the equipment is somewhat outdated. Additionally, the gym includes access to a sauna, enhancing the overall fitness experience. Overall, the gym at Shera Inn Hotel provides a satisfactory workout space with room for improvement in equipment maintenance and updates.
Shera Inn Hotel boasts a variety of aquatic amenities that cater to different preferences. The indoor pool is often praised for its spaciousness and warm water, offering a comfortable experience. Many guests appreciate the combination of the pool and sauna, describing them as excellent facilities that enhance their stay. The panoramic windows in the spa area add a nice touch, providing a pleasant ambiance.
However, some guests have pointed out areas for improvement. While the pool is generally clean and well-maintained, its small size and occasional issues with cold water have been noted. A few visitors mentioned that the water was highly chlorinated, which could be off-putting for some. Additionally, the pool's early closing time was a minor inconvenience for those looking to swim later in the day.
Overall, the pool area, along with the sauna, remains a highlight of the Shera Inn Hotel, contributing positively to the guest experience despite some minor drawbacks.
Shera Inn Hotel offers a range of parking options that many guests find convenient. Secure and covered parking is a positive feature and there's also free underground parking available. Ample parking space further adds to the ease of vehicle accommodation. However, there have been mentions of occasional issues, such as a barrier that wasn't removed for several days, making entrance access tricky and feedback suggesting the need for an enlarged parking area. Despite these minor setbacks, the overall impression is that the parking situation is generally good, supplemented by additional facilities like nearby cafes and dry cleaning services.
Shera Inn Hotel offers a range of family-friendly amenities, making it a good choice for those traveling with children. The hotel features kids' pool areas and a playground, allowing children to have fun while staying active. For dining, the hotel provides high chairs in the dining area, ensuring the comfort of younger guests. Families can also enjoy the spa and sauna facilities specifically designed for them. However, there were some concerns raised about service quality, such as issues with baby cribs and the need to manually handle baby strollers. The breakfast offerings and insulation facilities received mixed feedback. Nonetheless, Shera Inn Hotel does present several attractive options for family relaxation and entertainment.
The Shera Inn Hotel seems to have mixed reviews regarding its four-star rating. Some guests mention that it feels closer to a guesthouse, suggesting it doesn't entirely meet the expectations set by its star classification. While originally rated four stars, it's indicated that the hotel may require updates to maintain this rating. The general sentiment is that the price does not match the perceived value for money. On a positive note, the hotel offers smoking areas on every floor, a convenience appreciated by some guests.
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Location
Visitors appreciate the ease of access to the airport, business hubs and local attractions. Those staying at the hotel can enjoy nearby cafes and dry cleaning services, while being just a short walk away from shops and restaurants. The downtown proximity and connection to major roads make it particularly attractive for those looking to explore the city or conduct business efficiently.
Despite minor inconveniences like courtyard views instead of mountain vistas for some rooms, the overall consensus highlights the hotel's excellent and convenient location, making Shera Inn Hotel a favored choice in the area.
Breakfast
On the other hand, some guests had less favorable experiences. Criticisms highlight issues such as the breakfast being meager with limited variety and food running out quickly. There were several mentions of cold food, stale pastries and a lack of fresh options. A few specific complaints included coffee only being available after 9 am and encounters with stale or spoiled food items, such as unappetizing sausages and cheese and even spoiled chicken.
Despite these mixed reviews, the positives point towards a generally good breakfast experience with a wide range of options that satisfied many guests. The less favorable experiences suggest inconsistencies in the breakfast service that could vary depending on the day or specific circumstances.
Dinner
The quality of the food received mixed reviews. While guests enjoyed the general cleanliness and warmth of their rooms, many found the dinner options lacking, citing examples of overcooked steak and subpar pasta. Some logistical issues were also mentioned, such as the labeling of food containers, which made identifying dishes somewhat troublesome.
Payment for room service was only accepted in cash, something to consider for future guests. Despite these limitations, the dining aspect of the stay was manageable, thanks to the ease of room service, even if the delivery times could be lengthy. For those who enjoy amenities like game consoles, it's worth noting that the TV size might not be ideal, but overall, the hotel maintains a good standard of comfort and cleanliness.
Rooms
Guests generally commend the hotel's aesthetic and amenities, noting the modern bathrooms and clean, cozy spaces that contribute to a comfortable stay. The junior and deluxe suites, in particular, are mentioned for their ample space, sometimes featuring additional perks like multiple bathrooms. Despite some rooms and furnishings being dated or showing signs of wear, the overall ambiance remains positive due to the room's tidiness and the helpful, welcoming staff.
However, the hotel does face some issues. Problems with room cleanliness have occasionally been reported, along with complaints about worn-out towels, the absence of air-conditioning and malfunctioning room amenities such as the noisy air conditioner and the lack of a bidet hose. Additionally, some guests experienced difficulties with room temperature regulation and found the facade of the building to be worn.
Breakfast at the hotel receives mixed reviews with some guests enjoying a hearty start to their day, while others feel it falls below expectations.
In summary, the Shera Inn Hotel provides a mostly pleasant and comfortable stay, thanks to its spacious rooms and scenic views. Ongoing maintenance and modernization could further enhance the guest experience.
Beds
However, some concerns were noted regarding the state of the bedding and pillows. A few guests mentioned that the bed linens were uncomfortable, sometimes appearing wrinkled or having unpleasant smells. Pillows also received mixed feedback, described by some as uncomfortable, though others found them fluffy and suitable.
Despite these minor issues, the overall impression from guests is that Shera Inn Hotel provides a comfortable sleeping experience with beds that are both large and inviting, ensuring a pleasant stay for most visitors.
Cleanliness
Despite some drawbacks, such as squeaky doors, peeling wallpaper in certain areas and occasionally dusty windows, the main areas and rooms are maintained to a satisfactory standard. However, a few guests mentioned that room cleaning is not performed if they leave later than the designated cleaning times and some have faced issues with missing toiletries.
The hotel’s value for money is frequently affirmed alongside its cleanliness, making it an attractive option. The spa and pool areas also mirror the high standards of cleanliness seen throughout the hotel. Although there were isolated incidents, such as a sighting of cockroaches during breakfast, the overall feedback on hygiene remains predominantly positive. The polite staff further enhance the experience, contributing to a welcoming atmosphere that many guests appreciate.
Staff
There were, however, some less favorable points raised. A few guests noted issues such as a lack of English proficiency among the night shift staff and some inattentiveness at the reception. Instances of the staff not attending to booking notes and being somewhat indifferent were also mentioned, though these were less common remarks.
Overall, the reviews reflect a generally positive impression of the Shera Inn Hotel's staff performance, underscored by their willingness to assist and a high level of hospitality, despite a few shortcomings in particular areas.
Wi-Fi
Spa
Gym
Pool
However, some guests have pointed out areas for improvement. While the pool is generally clean and well-maintained, its small size and occasional issues with cold water have been noted. A few visitors mentioned that the water was highly chlorinated, which could be off-putting for some. Additionally, the pool's early closing time was a minor inconvenience for those looking to swim later in the day.
Overall, the pool area, along with the sauna, remains a highlight of the Shera Inn Hotel, contributing positively to the guest experience despite some minor drawbacks.
Parking
Family
4 Star
Yes, Shera Inn Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Shera Inn Hotel.
No, Shera Inn Hotel doesn't allow dogs.
Yes, parking facilities are available at Shera Inn Hotel.
Yes, Shera Inn Hotel has a gym.
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