Swissôtel Wellness Resort Alatau Almaty
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Summary of reviewsSwissôtel Wellness Resort Alatau Almaty is celebrated for its stunning natural location, nestled amidst picturesque mountain views and expansive parklands. The serene and tranquil setting, combined with beautifully maintained grounds, luxurious pools and a top-notch spa area, provides an exceptional retreat from the city's hustle and bustle. Despite being a 35 to 45-minute taxi ride from the city center, guests appreciate the lush green scenery, old trees and wildlife, making it an ideal get-away destination.
Breakfast at the resort generally earns praise for its variety and quality, featuring international cuisines and hearty offerings like a Swedish buffet, fresh fruits, smoked salmon and Swiss cheeses. While some find the breakfast cost high, the overall sentiment remains positive, especially appreciating the serene dining atmosphere and beautiful surroundings.
Dinner options receive mixed reviews with many guests praising the quality and variety of dishes, particularly the themed Italian dinner with live music and the offerings at the cozy Moxis bar. However, some found the prices high and noted inconsistencies in service and food quality at certain restaurants.
The rooms are widely appreciated for their cleanliness, modern design, spaciousness and stunning mountain views from the balconies. Guests enjoy the comfortable beds and well-stocked bathrooms, although there are occasional mentions of smaller-than-advertised rooms and inadequate sound insulation.
Cleanliness throughout the resort is consistently praised with both the rooms and common areas, including the pools and spa, kept in immaculate condition. The serene outdoor environment and high-quality service further enhance the resort’s appeal.
The staff at Swissôtel receive largely favorable reviews for their friendliness, politeness and attentiveness. While some isolated incidences of slow service and less professional interactions are noted, the majority of guests commend specific staff members for their excellent hospitality.
Wi-Fi at the resort is generally reliable, though not exceptionally strong, meeting most guests’ needs. The spa is a standout feature, offering extensive facilities such as Jacuzzis, saunas, hammams and specialized treatments, all housed in a clean and beautifully designed environment.
The gym impresses with its comprehensive equipment and cleanliness, catering well to fitness enthusiasts. Similarly, the pool areas with both indoor and outdoor options, are lauded for their maintenance, varied temperatures and luxurious ambiance.
Guests also enjoy the tennis courts available at the resort, despite occasional limitations due to tournament bookings. Parking facilities are well-regarded, noted as good, safe and easily accessible.
Overall, Swissôtel Wellness Resort Alatau Almaty stands out for its breathtaking location, luxurious amenities, excellent service and serene atmosphere, making it a prime choice for those seeking relaxation and a connection with nature.
Categories
Breakfast at the resort generally earns praise for its variety and quality, featuring international cuisines and hearty offerings like a Swedish buffet, fresh fruits, smoked salmon and Swiss cheeses. While some find the breakfast cost high, the overall sentiment remains positive, especially appreciating the serene dining atmosphere and beautiful surroundings.
Dinner options receive mixed reviews with many guests praising the quality and variety of dishes, particularly the themed Italian dinner with live music and the offerings at the cozy Moxis bar. However, some found the prices high and noted inconsistencies in service and food quality at certain restaurants.
The rooms are widely appreciated for their cleanliness, modern design, spaciousness and stunning mountain views from the balconies. Guests enjoy the comfortable beds and well-stocked bathrooms, although there are occasional mentions of smaller-than-advertised rooms and inadequate sound insulation.
Cleanliness throughout the resort is consistently praised with both the rooms and common areas, including the pools and spa, kept in immaculate condition. The serene outdoor environment and high-quality service further enhance the resort’s appeal.
The staff at Swissôtel receive largely favorable reviews for their friendliness, politeness and attentiveness. While some isolated incidences of slow service and less professional interactions are noted, the majority of guests commend specific staff members for their excellent hospitality.
Wi-Fi at the resort is generally reliable, though not exceptionally strong, meeting most guests’ needs. The spa is a standout feature, offering extensive facilities such as Jacuzzis, saunas, hammams and specialized treatments, all housed in a clean and beautifully designed environment.
The gym impresses with its comprehensive equipment and cleanliness, catering well to fitness enthusiasts. Similarly, the pool areas with both indoor and outdoor options, are lauded for their maintenance, varied temperatures and luxurious ambiance.
Guests also enjoy the tennis courts available at the resort, despite occasional limitations due to tournament bookings. Parking facilities are well-regarded, noted as good, safe and easily accessible.
Overall, Swissôtel Wellness Resort Alatau Almaty stands out for its breathtaking location, luxurious amenities, excellent service and serene atmosphere, making it a prime choice for those seeking relaxation and a connection with nature.
Luxury Hotel
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
Hotel for Yoga
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Guest Reviews
Nestled amidst bountiful nature and surrounded by stunning mountain views, Swissôtel Wellness Resort Alatau Almaty boasts a truly exceptional location. The hotel is situated in a scenic park zone, offering guests a serene escape from the city's hustle and bustle. With its lush greenery, tall trees and clean fresh air, the resort provides a tranquil and peaceful atmosphere perfect for relaxation and leisure.
The expansive grounds are impeccably maintained, featuring a diverse landscape that includes old trees, a pond with ducks and abundant wildlife such as squirrels and owls. Guests rave about the beautiful and well-developed infrastructure, including luxurious pools and a top-notch spa area. The panoramic views from both rooms and balconies are simply magnificent, showcasing the breathtaking mountains nearby.
Though the hotel is located a bit far from the city center, approximately 35 to 45 minutes by taxi, guests find the distance worthwhile for the tranquility and picturesque surroundings offered. The countryside setting, complete with a luxurious dense park, serene forest areas and clear blue skies, makes it an excellent retreat from urban smog and noise.
Overall, the Swissôtel Wellness Resort Alatau Almaty stands out for its beautiful location, excellent service and serene outdoor environment, making it a perfect destination for those looking to unwind and connect with nature.
The breakfast at 'Swissôtel Wellness Resort Alatau Almaty' receives mixed reviews from guests. Most guests commend the breakfast for being delicious, varied and of high quality, featuring a wide selection of dishes, including national, Turkish and European cuisines. Many found the breakfast to be hearty, filling and beautifully served with options like Swedish buffet, fresh fruits, vegetables, smoked salmon and Swiss cheeses.
However, some guests noted that the breakfast can be expensive with some mentioning the high cost of 17,000 tenge per person. There are also occasional complaints about the shortage of staff leading to queues and certain items running out or becoming cold before the end of breakfast. While several guests found the breakfast to exceed expectations, others felt it did not meet the standards for a hotel of this level, citing limited choices, especially in terms of cheeses and fresh juices.
Despite these criticisms, the overall sentiment towards the breakfast at the resort appears positive with many guests expressing satisfaction with the variety and quality of the food. There are positive mentions of the breakfast location, service and the appealing nature of the dining experience, often supplemented by the resort's beautiful surroundings and serene atmosphere. There is a recommendation for the breakfast period to be extended and the cost reconsidered for an enhanced experience.
The dinner options at Swissôtel Wellness Resort Alatau Almaty offer a mixed experience with several notable highlights and areas for improvement. Reviewers frequently praised the delicious and varied food in the main restaurant, emphasizing the quality and rich flavors of various dishes. The themed Italian dinner with live music received particular acclaim for its delightful ambiance and taste. Additionally, the cozy Moxis bar was highlighted as a pleasant venue for dining.
Guests appreciated the wide selection of dishes available, the quality of the coffee and the impressive portions. Many also mentioned the stunning view of the mountains, which added to the dining experience. Specific dishes, such as the beshbarmak and tuna salad, were singled out for their exceptional taste.
However, several reviewers noted the high prices, especially for alcoholic beverages, which they felt were exorbitant compared to local standards. Some also mentioned that the food in some of the hotel's restaurants, including the Mexican restaurant, was not up to par, describing it as tasteless and overpriced. Room service occasionally fell short with incorrect orders and a lack of attention to food preferences.
The buffet style dinner appeared to be hit or miss with some guests finding it modest and lacking variety. Another common critique was the limited dining options, noting that the restaurant and bar were not available 24 hours. Service inconsistencies were noted, particularly in the evenings, suggesting room for improvement in staff responsiveness.
Overall, while the resort offers some exceptional dining experiences, there are notable inconsistencies and areas where improvement is needed to match the luxury standard expected by guests.
Swissôtel Wellness Resort Alatau Almaty garners praise predominantly for its rooms, which are noted for being clean, cozy and well-maintained. Many guests appreciate the spaciousness, modern design and tasteful decor that contribute to a comfortable stay. The balconies with stunning mountain views consistently receive high marks for adding to the overall experience. Rooms come equipped with essential amenities such as modern TVs, refrigerators and efficient supplies of tea, coffee and bottled water.
Housekeeping is generally reliable, ensuring rooms are tidy and well-maintained, although there have been occasional lapses. Guests often highlight the comfortable beds and luxurious bed linens and many note that the bathrooms are spacious and well stocked with cosmetic items. Despite these positives, some guests have pointed out that certain rooms are smaller than advertised and sound insulation is not always adequate.
Overall, the rooms offer a comfortable and visually pleasing stay, complemented by a beautiful natural setting with fresh air and breathtaking mountain views. This, combined with the hotel's luxurious amenities, creates an inviting atmosphere for visitors seeking relaxation and comfort.
At Swissôtel Wellness Resort Alatau Almaty, guests frequently commend the exceptional comfort of the beds. The hotel delivers a delightful sleeping experience with soft, clean and fresh linens adorning sumptuously comfortable mattresses. Visitors often describe the beds as cozy, soft and spacious with pillows that perfectly enhance their restful slumber. The quality of sleep is frequently highlighted with many noting how they've rarely slept better. Although there are occasional mentions of minor inconveniences such as airflow issues near the bed or missing items, the overall impression remains overwhelmingly positive thanks to the superb bed comfort and cleanliness. The resort ensures a pleasant stay with consistently high-quality room accommodations, making it an excellent choice for travelers prioritizing a restful night's sleep.
Swissôtel Wellness Resort Alatau Almaty has garnered considerable praise for its cleanliness with numerous reviews highlighting the immaculate condition of the rooms and common areas. Guests consistently describe the rooms as clean, cozy and well-maintained, mentioning high-quality daily room cleaning. The hotel's modern and beautiful interior also receives positive feedback with the cleanliness of both indoor and outdoor facilities such as the pools, sauna and hammam being emphasized.
The hotel's grounds and spa area are noted for their cleanliness and the surrounding green area and fresh air contribute to a pleasant environment. Compliments extend to the hotel's beautiful and comprehensive amenities, polite and friendly staff and the high level of service, which all tie back to a consistently clean atmosphere.
While most feedback is overwhelmingly positive, mentioning perfect, highest quality and awesome cleanliness, there are occasional mentions of specific issues like greasy curtains, dirty seams and unclean pools. However, these instances appear to be exceptions rather than the norm.
Overall, the Swissôtel Wellness Resort Alatau Almaty impresses with its commitment to cleanliness, ensuring a comfortable and hygienic stay for its guests.
The Swissôtel Wellness Resort Alatau Almaty has garnered a range of feedback regarding its staff, which generally tilts positively. Guests consistently praise the friendliness, politeness and helpful nature of the staff. Noteworthy mentions include individuals like Tair at the reception, Altynai for her attentive and customer-oriented approach and Dilara for her warm greetings. Special thanks were often directed towards staff members like Sabit, Anel, Kamila and Aidyn for their professionalism and responsiveness.
The staff's performance is often described as excellent and supportive, particularly in the spa, where specialists like Svetlana received high praise. Bartenders and dining staff have also been highlighted for their attentiveness.
However, some guests experienced less favorable interactions, particularly with the reception and concierge services, describing them as slow or unprofessional. There were occasional complaints about management responsiveness and housekeeping efficiency. Despite these isolated incidents, the overall impression is that the Swissôtel staff strive to ensure a pleasant and accommodating stay, contributing positively to the resort's reputation for providing high-level service and hospitality.
Swissôtel Wellness Resort Alatau Almaty offers a reliable internet experience for guests with some noting that the Wi-Fi on the hotel grounds is fast and stable. While the internet meets expectations for many, there are occasional mentions of average or weak connectivity. Overall, the internet service appears satisfactory, though not exceptionally strong.
The spa at the Swissôtel Wellness Resort Alatau Almaty consistently earns high praise for its impressive and extensive facilities. This luxurious spa complex features a variety of pools, both indoor and outdoor with differing water temperatures, providing guests with a tailored experience. The spa also offers extensive amenities such as Jacuzzis, saunas, hammams, a steam room, hydro massage pools and even a special spa area for children, ensuring a comprehensive wellness experience.
The spa’s cleanliness and maintenance are consistently highlighted, maintaining a fresh and inviting environment. Guests have also noted the stunning views and the beautifully landscaped grounds surrounding the spa, enhancing the overall ambiance.
Visitors often commend specific spa personnel, such as Svetlana, Alexandra and Daria, for their exceptional massages and therapies. The spa services and procedures, from relaxing massages to specialized treatments, receive high marks for their quality and effectiveness.
Some guests have mentioned the spa can get crowded and a few suggested that warmer water would enhance the experience. Despite these minor points, the general sentiment remains extremely positive with many describing the spa as the best in the city and an essential part of their stay.
In sum, the spa at Swissôtel Wellness Resort Alatau Almaty stands out for its large, well-maintained and beautifully designed facility, offering a wide array of services and amenities that leave guests feeling rejuvenated and thoroughly pampered.
The Swissôtel Wellness Resort Alatau Almaty offers an impressive array of amenities that cater to both relaxation and fitness enthusiasts. Highlighting its appeal, the gym stands out with consistent praise for being well-equipped and excellent. Guests appreciate the cleanliness and the comprehensive equipment available for various workout routines, including stretching exercises. The hotel complements its fitness facilities with a beautiful sauna and swimming pool, enhancing the wellness experience. Alongside these, the resort features a nice spa, expansive areas for walking and excellent health and relaxation options. This makes it an ideal destination for both leisure and professional stays, ensuring that all guest needs are thoroughly met.
Swissôtel Wellness Resort Alatau Almaty offers an exceptional pool experience that many guests have praised. The resort boasts a large, well-maintained pool area, featuring both indoor and outdoor pools. The indoor pools are particularly noted for their warmth and cleanliness, contributing to a relaxing environment. The various pools come with different water temperatures and depths, catering to diverse preferences and adding to the luxury feel.
The resort includes distinct areas designed for relaxation, such as comfortable sun loungers and a poolside bar, which enrich the overall experience. The pool area is described as spacious, accommodating multiple guests without feeling crowded, especially in the early mornings when it tends to be quieter.
The luxury extends to the spa area, which complements the pools with excellent facilities, including multiple jacuzzis and hydro-massage options. Despite some minor issues such as occasional delays in operating the jacuzzis and some small pools being cooler than expected, the broad consensus is that the spa and pool areas are outstanding.
The surrounding beautiful green area and the mountain views from the rooms add to the tranquil atmosphere, making the resort a great spot for relaxation. Families will also appreciate the children’s pool and play areas, ensuring that both adults and kids can enjoy their stay.
Overall, guests have found the pool experience at Swissôtel Wellness Resort Alatau Almaty to be luxurious and well worth the visit, cementing its reputation as one of the best in Kazakhstan.
The Swissôtel Wellness Resort Alatau Almaty offers tennis courts that are clearly a popular attraction among guests. The courts provide opportunities to enjoy various tennis games, contributing to an enjoyable stay. However, these courts can sometimes be booked for large tournaments, which may limit availability for other guests. It’s advisable to inquire about court availability before arrival to ensure the desired playing time. The overall feedback indicates that if the courts are accessible, they greatly enhance the recreational experience at the resort.
Swissôtel Wellness Resort Alatau Almaty receives generally positive feedback regarding its parking facilities. Guests report that the parking is good, safe and easily accessible just outside the hotel. There is a spacious parking area available and visitors appreciate the added convenience of being picked up by a caddy from the parking lot. Despite occasional mentions of insufficient parking, most reviews highlight the adequate and trouble-free parking options at the resort. However, better communication about the golf cart transfer service from the parking area to the hotel could enhance guest experience.
Swissôtel Wellness Resort Alatau Almaty stands out as an ideal destination for a family vacation, providing an array of activities specifically designed for children. The resort features excellent family facilities, including both indoor and outdoor pools with kids' pools being comfortably warm. The new children's club, complete with an animator and a playroom, is particularly praised for its delightful entertainment options. The family-friendly atmosphere extends to the weekends, catering to all tastes and ensuring that children are entertained throughout their stay.
The resort is also commended for its safe and secure environment, making it a perfect place for traveling with children. Guests have noted the consistency in their positive experiences, indicating that families return frequently and enjoy the attractions for kids. Highlights include special compliments for birthdays, enhancing the overall family experience.
Additionally, the resort offers a range of relaxation options, including a great spa and a sauna, complementing the family-oriented services. The resort's amenities and services cater well to both relaxation and family bonding with meditation sessions and family-building activities available.
Although the hotel is somewhat distant, it compensates with its comprehensive offerings, making it a beautiful resort for those seeking both relaxation and family fun.
Nestled amidst breathtaking mountain views, the Swissôtel Wellness Resort Alatau Almaty is a haven for golf enthusiasts. Guests frequently commend the excellent and well-kept golf areas, highlighting the neatly groomed lawns and expansive courses. Beyond just playing, many found joy in simply walking around the scenic golf courses, particularly enjoying the frozen lake nearby. The proximity of a golf club is viewed as a significant advantage, offering a delightful and positive experience for visitors. The convenience of free golf car rides around the property further enhances the allure for golfers. The beautiful park area near the hotel, in conjunction with the golf facilities, undeniably adds to the charm and relaxation that the resort provides.
Swissôtel Wellness Resort Alatau Almaty appears to receive mixed feedback when it comes to its five-star rating and services. Many guests praise the resort for its absolutely fantastic place with top-notch and professional staff, clean and luxurious facilities, beautiful spa suites and a huge, well-groomed area adjacent to golf courses. Numerous reviews highlight the resort's luxurious rooms, perfect cleanliness and the high-end services it provides, often mentioning that these elements do align with the five-star rating.
However, there are also comments that suggest inconsistencies regarding the five-star status. Some guests feel that the service does not correspond to the five-star label, suggesting that while the hotel prices match a five-star level, the service quality tends to fall short, occasionally only reaching a three-star level.
Overall, despite some service issues, the resort is often described as a beautiful new five-star hotel that strives to meet international standards, making it a choice destination for a luxurious vacation experience.
Swissôtel Wellness Resort Alatau Almaty is a top choice for business travelers, offering an array of business-friendly amenities and excellent service. The hotel is noted for its suitability for corporate events, private conferences and business stays. Guests appreciate the comfortable room spaces ideal for work-related activities. The attentive staff ensures that any request is handled promptly and efficiently. Located in a prime area, the hotel meets the main criteria for business travel. Though it can get crowded during weekends, the hotel maintains its appeal as a classic business hotel with a well-equipped lobby bar and other essential amenities.
The Swissôtel Wellness Resort Alatau Almaty offers an excellent experience for guests with disabilities, featuring easily accessible accommodations that align with the high standards of a five-star establishment. The hotel's prime location is easily reachable and the entire property ensures seamless wheelchair accessibility. Guests have praised the friendly staff order and cleanliness, creating a welcoming environment. The rooms are not only great but also designed with accessibility in mind, making every main area and facility within the hotel easily navigable. While the restaurant choices might be limited, the overall accessibility and quality remain impressive, ensuring a comfortable stay for all guests.
The Swissôtel Wellness Resort Alatau Almaty has received positive feedback for its indoor pool facilities. Guests appreciated the spacious and clean large pool area, describing it as warm and well-kept. The indoor pool complex was highlighted for its excellent facilities, including a hydromassage feature. Families found the children's pools to be of perfect temperature, making it ideal for all age groups. In addition to the indoor options, there are several pools available both indoors and outdoors, providing ample choices for guests. The pools, part of an exquisite spa, align well with the beautiful hotel territory and the stunning mountain views from the rooms. Overall, the indoor pools at Swissôtel Alatau Almaty have left a favorable impression on its visitors.
Swissôtel Wellness Resort Alatau Almaty offers a luxurious experience blending high cleanliness with stylish, modern amenities. The new and clean establishment is praised for its magnificent and grand interiors, along with its well-maintained resort grounds, including well-groomed lawns and golf areas. Guests highlight the beautiful nature surrounding the resort and the high-level, stellar service provided by the staff.
The various luxurious options, including deluxe rooms, luxury treatments and sparkling pools, contribute to its standing as a top luxury destination. Visitors have noted the outstanding quality of the luxurious products offered by the hotel, remarking on the well-organized and high-quality experiences available. The modern spa and pool areas add to the resort's appeal, making it a commendable choice for a high-end retreat.
Despite some mentions of overrating, the overall impression remains highly positive with many guests expressing a desire to return. The resort’s commitment to luxury and quality services positions it as one of the best hotels for a refined vacation experience.
Nestled in the tranquil natural surroundings of Almaty, the Swissôtel Wellness Resort Alatau emerges as an idyllic retreat for couples seeking a romantic escape. The hotel is celebrated for its picturesque and serene location, making it a great option for a weekend getaway or a longer stay. The ambiance, highlighted by romantic terraces with mountain views and cozy accommodations, sets the perfect tone for special occasions such as anniversaries and Valentine's surprises. Guests often mention delightful touches like welcome cakes in the shape of hearts, which add to the nostalgic and intimate experience.
Ideal for newlyweds looking to relax and unwind, the resort's clean, beautiful and peaceful environment enhances the romantic atmosphere. Despite minor inconveniences like the long walk to rooms and occasional issues, the overall experience is overwhelmingly positive. Whether it’s enjoying a romantic view from the balcony or taking a peaceful walk hand-in-hand, Swissôtel Wellness Resort Alatau ensures a delightful and memorable stay for those in love.
Location Show Map
Location
The expansive grounds are impeccably maintained, featuring a diverse landscape that includes old trees, a pond with ducks and abundant wildlife such as squirrels and owls. Guests rave about the beautiful and well-developed infrastructure, including luxurious pools and a top-notch spa area. The panoramic views from both rooms and balconies are simply magnificent, showcasing the breathtaking mountains nearby.
Though the hotel is located a bit far from the city center, approximately 35 to 45 minutes by taxi, guests find the distance worthwhile for the tranquility and picturesque surroundings offered. The countryside setting, complete with a luxurious dense park, serene forest areas and clear blue skies, makes it an excellent retreat from urban smog and noise.
Overall, the Swissôtel Wellness Resort Alatau Almaty stands out for its beautiful location, excellent service and serene outdoor environment, making it a perfect destination for those looking to unwind and connect with nature.
Breakfast
However, some guests noted that the breakfast can be expensive with some mentioning the high cost of 17,000 tenge per person. There are also occasional complaints about the shortage of staff leading to queues and certain items running out or becoming cold before the end of breakfast. While several guests found the breakfast to exceed expectations, others felt it did not meet the standards for a hotel of this level, citing limited choices, especially in terms of cheeses and fresh juices.
Despite these criticisms, the overall sentiment towards the breakfast at the resort appears positive with many guests expressing satisfaction with the variety and quality of the food. There are positive mentions of the breakfast location, service and the appealing nature of the dining experience, often supplemented by the resort's beautiful surroundings and serene atmosphere. There is a recommendation for the breakfast period to be extended and the cost reconsidered for an enhanced experience.
Dinner
Guests appreciated the wide selection of dishes available, the quality of the coffee and the impressive portions. Many also mentioned the stunning view of the mountains, which added to the dining experience. Specific dishes, such as the beshbarmak and tuna salad, were singled out for their exceptional taste.
However, several reviewers noted the high prices, especially for alcoholic beverages, which they felt were exorbitant compared to local standards. Some also mentioned that the food in some of the hotel's restaurants, including the Mexican restaurant, was not up to par, describing it as tasteless and overpriced. Room service occasionally fell short with incorrect orders and a lack of attention to food preferences.
The buffet style dinner appeared to be hit or miss with some guests finding it modest and lacking variety. Another common critique was the limited dining options, noting that the restaurant and bar were not available 24 hours. Service inconsistencies were noted, particularly in the evenings, suggesting room for improvement in staff responsiveness.
Overall, while the resort offers some exceptional dining experiences, there are notable inconsistencies and areas where improvement is needed to match the luxury standard expected by guests.
Rooms
Housekeeping is generally reliable, ensuring rooms are tidy and well-maintained, although there have been occasional lapses. Guests often highlight the comfortable beds and luxurious bed linens and many note that the bathrooms are spacious and well stocked with cosmetic items. Despite these positives, some guests have pointed out that certain rooms are smaller than advertised and sound insulation is not always adequate.
Overall, the rooms offer a comfortable and visually pleasing stay, complemented by a beautiful natural setting with fresh air and breathtaking mountain views. This, combined with the hotel's luxurious amenities, creates an inviting atmosphere for visitors seeking relaxation and comfort.
Beds
Cleanliness
The hotel's grounds and spa area are noted for their cleanliness and the surrounding green area and fresh air contribute to a pleasant environment. Compliments extend to the hotel's beautiful and comprehensive amenities, polite and friendly staff and the high level of service, which all tie back to a consistently clean atmosphere.
While most feedback is overwhelmingly positive, mentioning perfect, highest quality and awesome cleanliness, there are occasional mentions of specific issues like greasy curtains, dirty seams and unclean pools. However, these instances appear to be exceptions rather than the norm.
Overall, the Swissôtel Wellness Resort Alatau Almaty impresses with its commitment to cleanliness, ensuring a comfortable and hygienic stay for its guests.
Staff
The staff's performance is often described as excellent and supportive, particularly in the spa, where specialists like Svetlana received high praise. Bartenders and dining staff have also been highlighted for their attentiveness.
However, some guests experienced less favorable interactions, particularly with the reception and concierge services, describing them as slow or unprofessional. There were occasional complaints about management responsiveness and housekeeping efficiency. Despite these isolated incidents, the overall impression is that the Swissôtel staff strive to ensure a pleasant and accommodating stay, contributing positively to the resort's reputation for providing high-level service and hospitality.
Wi-Fi
Spa
The spa’s cleanliness and maintenance are consistently highlighted, maintaining a fresh and inviting environment. Guests have also noted the stunning views and the beautifully landscaped grounds surrounding the spa, enhancing the overall ambiance.
Visitors often commend specific spa personnel, such as Svetlana, Alexandra and Daria, for their exceptional massages and therapies. The spa services and procedures, from relaxing massages to specialized treatments, receive high marks for their quality and effectiveness.
Some guests have mentioned the spa can get crowded and a few suggested that warmer water would enhance the experience. Despite these minor points, the general sentiment remains extremely positive with many describing the spa as the best in the city and an essential part of their stay.
In sum, the spa at Swissôtel Wellness Resort Alatau Almaty stands out for its large, well-maintained and beautifully designed facility, offering a wide array of services and amenities that leave guests feeling rejuvenated and thoroughly pampered.
Gym
Pool
The resort includes distinct areas designed for relaxation, such as comfortable sun loungers and a poolside bar, which enrich the overall experience. The pool area is described as spacious, accommodating multiple guests without feeling crowded, especially in the early mornings when it tends to be quieter.
The luxury extends to the spa area, which complements the pools with excellent facilities, including multiple jacuzzis and hydro-massage options. Despite some minor issues such as occasional delays in operating the jacuzzis and some small pools being cooler than expected, the broad consensus is that the spa and pool areas are outstanding.
The surrounding beautiful green area and the mountain views from the rooms add to the tranquil atmosphere, making the resort a great spot for relaxation. Families will also appreciate the children’s pool and play areas, ensuring that both adults and kids can enjoy their stay.
Overall, guests have found the pool experience at Swissôtel Wellness Resort Alatau Almaty to be luxurious and well worth the visit, cementing its reputation as one of the best in Kazakhstan.
Tennis
Parking
Family
The resort is also commended for its safe and secure environment, making it a perfect place for traveling with children. Guests have noted the consistency in their positive experiences, indicating that families return frequently and enjoy the attractions for kids. Highlights include special compliments for birthdays, enhancing the overall family experience.
Additionally, the resort offers a range of relaxation options, including a great spa and a sauna, complementing the family-oriented services. The resort's amenities and services cater well to both relaxation and family bonding with meditation sessions and family-building activities available.
Although the hotel is somewhat distant, it compensates with its comprehensive offerings, making it a beautiful resort for those seeking both relaxation and family fun.
Golf
5 Star
However, there are also comments that suggest inconsistencies regarding the five-star status. Some guests feel that the service does not correspond to the five-star label, suggesting that while the hotel prices match a five-star level, the service quality tends to fall short, occasionally only reaching a three-star level.
Overall, despite some service issues, the resort is often described as a beautiful new five-star hotel that strives to meet international standards, making it a choice destination for a luxurious vacation experience.
Business
Accessible
Indoor Pool
Luxury
The various luxurious options, including deluxe rooms, luxury treatments and sparkling pools, contribute to its standing as a top luxury destination. Visitors have noted the outstanding quality of the luxurious products offered by the hotel, remarking on the well-organized and high-quality experiences available. The modern spa and pool areas add to the resort's appeal, making it a commendable choice for a high-end retreat.
Despite some mentions of overrating, the overall impression remains highly positive with many guests expressing a desire to return. The resort’s commitment to luxury and quality services positions it as one of the best hotels for a refined vacation experience.
Romantic
Ideal for newlyweds looking to relax and unwind, the resort's clean, beautiful and peaceful environment enhances the romantic atmosphere. Despite minor inconveniences like the long walk to rooms and occasional issues, the overall experience is overwhelmingly positive. Whether it’s enjoying a romantic view from the balcony or taking a peaceful walk hand-in-hand, Swissôtel Wellness Resort Alatau ensures a delightful and memorable stay for those in love.
Yes, Swissôtel Wellness Resort Alatau Almaty has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
Yes, a spa is available at Swissôtel Wellness Resort Alatau Almaty.
No, Swissôtel Wellness Resort Alatau Almaty doesn't allow dogs.
Yes, parking facilities are available at Swissôtel Wellness Resort Alatau Almaty.
Yes, Swissôtel Wellness Resort Alatau Almaty has a gym.
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