Amman Rotana
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Summary of reviewsAmman Rotana enjoys a remarkable location in the heart of Amman, providing easy access to Abdali Boulevard, luxurious shopping destinations, numerous dining options and major tourist attractions. Many guests appreciate the hotel's strategic position and breathtaking panoramic views, particularly from higher floors. The location is described as perfect and premium, enhancing the overall appeal for both business and personal stays.
The breakfast at Amman Rotana is widely praised for its luxurious, varied and abundant offerings, featuring a mix of continental and Middle Eastern dishes. Guests highlight the high-quality pastries and the chef's ability to prepare custom orders. While some critiques point to occasional overcrowding and slow service, the general consensus is that the breakfast is a standout feature.
Dining at Amman Rotana elicits mixed responses with the in-room dining receiving positive remarks for its quality and presentation. The hotel's restaurants, including an Italian venue and a steakhouse, offer delicious dishes but face criticisms for not meeting 5-star standards and being overpriced. Some guests report service inconsistencies and untrained staff, suggesting areas for improvement in overall dining experiences.
The rooms at Amman Rotana are generally well-received, described as spacious, clean and comfortable with stunning views of the city. The modern design and luxurious amenities enhance the stay, although some minor issues with bathroom sizes and maintenance are noted. The rooms contribute significantly to the hotel's appeal, offering a memorable experience for many guests.
Cleanliness at the hotel is mixed with many guests praising the clean and tidy environment and the hotel's adherence to COVID-19 protocols. However, some reviews mention issues like dirty windows, dusty rooms and inconsistent housekeeping, indicating a need for more thorough and consistent cleaning efforts.
The staff at Amman Rotana earn high praise for their professionalism, friendliness and helpfulness. Guests frequently commend the receptionists, housekeeping and culinary staff for their exceptional service with many guests expressing gratitude for the warm hospitality they received. However, occasional mentions of delayed services and unprofessional behavior indicate areas for improvement.
The free Wi-Fi at Amman Rotana is generally regarded as fast and reliable, though some guests report issues with weak connections in specific areas. Overall, the Wi-Fi contributes positively to the guests' stay.
The spa facilities receive praise for their comprehensive amenities and professional staff. Guests appreciate the range of options, including a sauna, steam room and well-equipped gym, although some note the absence of a jacuzzi and express concerns about service quality and high prices.
The gym is well-maintained and offers a range of high-quality fitness equipment, contributing positively to the guest experience. However, some reviews mention smaller size and poorly maintained equipment.
The pool features a mix of positive feedback for its cleanliness and inviting lounge area and negative feedback for its small size, frequent overcrowding and cold water temperature. The outdoor setting is appreciated, but the lack of an indoor pool and restricted access during certain periods detract from the overall experience.
Parking services at Amman Rotana are praised for their efficiency and professionalism, especially the valet parking service.
In summary, Amman Rotana stands out for its prime location, spacious and well-appointed rooms and exceptional staff. While the breakfast and in-room dining are highlights, certain dining establishments and cleanliness standards require improvement. The spa, gym and pool offer good facilities but have areas needing enhancement. Overall, the hotel provides a luxurious and comfortable stay with potential for even greater excellence through addressing noted critiques.
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The breakfast at Amman Rotana is widely praised for its luxurious, varied and abundant offerings, featuring a mix of continental and Middle Eastern dishes. Guests highlight the high-quality pastries and the chef's ability to prepare custom orders. While some critiques point to occasional overcrowding and slow service, the general consensus is that the breakfast is a standout feature.
Dining at Amman Rotana elicits mixed responses with the in-room dining receiving positive remarks for its quality and presentation. The hotel's restaurants, including an Italian venue and a steakhouse, offer delicious dishes but face criticisms for not meeting 5-star standards and being overpriced. Some guests report service inconsistencies and untrained staff, suggesting areas for improvement in overall dining experiences.
The rooms at Amman Rotana are generally well-received, described as spacious, clean and comfortable with stunning views of the city. The modern design and luxurious amenities enhance the stay, although some minor issues with bathroom sizes and maintenance are noted. The rooms contribute significantly to the hotel's appeal, offering a memorable experience for many guests.
Cleanliness at the hotel is mixed with many guests praising the clean and tidy environment and the hotel's adherence to COVID-19 protocols. However, some reviews mention issues like dirty windows, dusty rooms and inconsistent housekeeping, indicating a need for more thorough and consistent cleaning efforts.
The staff at Amman Rotana earn high praise for their professionalism, friendliness and helpfulness. Guests frequently commend the receptionists, housekeeping and culinary staff for their exceptional service with many guests expressing gratitude for the warm hospitality they received. However, occasional mentions of delayed services and unprofessional behavior indicate areas for improvement.
The free Wi-Fi at Amman Rotana is generally regarded as fast and reliable, though some guests report issues with weak connections in specific areas. Overall, the Wi-Fi contributes positively to the guests' stay.
The spa facilities receive praise for their comprehensive amenities and professional staff. Guests appreciate the range of options, including a sauna, steam room and well-equipped gym, although some note the absence of a jacuzzi and express concerns about service quality and high prices.
The gym is well-maintained and offers a range of high-quality fitness equipment, contributing positively to the guest experience. However, some reviews mention smaller size and poorly maintained equipment.
The pool features a mix of positive feedback for its cleanliness and inviting lounge area and negative feedback for its small size, frequent overcrowding and cold water temperature. The outdoor setting is appreciated, but the lack of an indoor pool and restricted access during certain periods detract from the overall experience.
Parking services at Amman Rotana are praised for their efficiency and professionalism, especially the valet parking service.
In summary, Amman Rotana stands out for its prime location, spacious and well-appointed rooms and exceptional staff. While the breakfast and in-room dining are highlights, certain dining establishments and cleanliness standards require improvement. The spa, gym and pool offer good facilities but have areas needing enhancement. Overall, the hotel provides a luxurious and comfortable stay with potential for even greater excellence through addressing noted critiques.
Hotel with EV Charging Stations
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
5-Star Hotel
Skyscraper Hotel
Hotel with Outdoor Pool
Guest Reviews
Nestled in the heart of Amman, 'Amman Rotana' boasts an exceptional location that receives high praise from its visitors. The hotel is centrally situated, right next to the vibrant Abdali Boulevard and a luxurious shopping mall, providing easy access to numerous restaurants, cafes and shops. Guests appreciate the convenience of being close to major tourist attractions and main areas of interest, making it an ideal choice for both business and personal stays. The towering height of the hotel offers breathtaking panoramic views of the city, particularly from the higher floors, which many guests find phenomenal.
The hotel's location is often described as perfect, strategic and premium, contributing significantly to its appeal. Despite some occasional traffic congestion during celebrations, the site's overall accessibility and proximity to essential services and entertainment options make it a highly favorable destination. The surrounding area is noted for its modernity, elegance and tranquility, ensuring a comfortable and enjoyable stay.
Moreover, the cleanliness, modern design and high standard of service at the hotel complement its prime location, making 'Amman Rotana' a top choice for travelers visiting the bustling city of Amman.
The breakfast experience at Amman Rotana is generally well-received with numerous guests praising its luxurious, varied and abundant offerings. Many reviews highlight the extensive variety and fresh products available, making the breakfast buffet a standout feature of the hotel. Guests often describe the breakfast as excellent, delicious and some even consider it the best they have ever had.
The range of options, including both continental and Middle Eastern dishes, ensures there is something for everyone. Specific mentions of high-quality pastries and the ability for the chef to prepare custom orders add to the positive impressions. Staff efforts in providing a welcoming atmosphere are also noted, contributing to the overall pleasant experience.
However, some reviews point out areas for improvement. Issues such as long waits for almond milk, overcrowded spaces with insufficient seating and occasional disorganization are mentioned. A few guests felt that the breakfast did not meet the expectations of a five-star hotel, citing a lack of variety and slow service during peak times.
Despite these critiques, the majority consensus remains that the breakfast at Amman Rotana is a highlight of the stay, thanks to its rich offerings and accommodating staff.
Amman Rotana offers a mix of dining experiences that evoke varied responses from its guests. The hotel boasts a range of restaurants including an Italian restaurant, steakhouse and several bars, all characterized by their beautiful and well-maintained settings. The breakfast buffet garners high praise for its diversity and fantastic spread with many describing it as fabulous.
In-room dining delivers consistently positive reviews with guests enjoying well-priced, beautifully presented dishes such as Lentil Soup, Mansaf and smoothies. A snack on the 42nd floor is particularly noted for its excellent quality and exceptional service by staff member Mr. Hassan Alshayeb. Guests find the convenience of the hotel bar satisfactory and the grill restaurant, although deemed unaffordable by some, serves delicious steakhouse meals.
Despite these highlights, there are significant criticisms directed at the overall food quality in some establishments. Several guests feel the dining options do not meet the expected standards of a 5-star hotel, mentioning that the service and food at some restaurants, particularly the Italian, are less than satisfactory. Complaints about overpriced dishes are common with guests noting exorbitant prices for items such as espresso and croissants. Additionally, the limited number of restaurant options and occasional unavailability of listed wines have also been points of frustration.
Service inconsistency is another area of concern with some guests describing the restaurant staff as untrained and unprofessional. Instances of delayed service and poor management have been reported, detracting from the generally positive ambiance of the dining venues.
Overall, while Amman Rotana provides a variety of dining experiences with potential for excellence, there are evident areas for improvement, particularly in the service quality and pricing structure.
Amman Rotana's rooms receive generally positive feedback from guests, highlighting several key aspects. The rooms are often described as spacious, clean and comfortable with many enjoying breathtaking views of Amman's skyline through floor-to-ceiling windows. The hotel's modern design and luxurious amenities are well-received, providing a mix of elegance and comfort. High floors and corner rooms are particularly favored for their stunning views.
Guests appreciate the large, well-equipped bathrooms, though some have noted issues with leaking showers and small bathroom sizes. Cleanliness is usually commendable, but there have been occasional reports of insufficient room cleaning and maintenance with furniture showing signs of wear. Despite some concerns about room preparation and delayed cleaning services, many guests find the rooms well-maintained and enjoy the hotel's overall ambiance.
The hotel's prime location, modern facilities and the iconic building add to the appeal, making it a favored choice for visitors looking for both comfort and a touch of luxury during their stay in Amman. However, minor inconveniences such as missing amenities, non-functional air conditioning and occasional noise issues have been mentioned. Overall, guests have found Amman Rotana to provide a memorable experience with its spacious, well-designed rooms and spectacular city views.
The beds at Amman Rotana have received mixed reviews from guests, although many comments highlight positive aspects. Numerous guests described the beds as comfortable, very comfy and even "like clouds." Cleanliness also appears to be a strong point with several mentions of clean beds and large, well-kept rooms. The spaciousness of the rooms with large, king-sized beds further enhances the comfort level.
However, not all feedback was glowing. Some guests reported issues with the pillows, describing them as uncomfortable or not up to their standards with specific criticisms mentioning blood spots and black marks. A few guests found the beds to be too hard or firm and there were mentions of feeling springs due to the mattress' condition. There were also concerns about cleaning personnel delays and beddings not being changed regularly.
While some beds and pillows did not meet everyone’s expectations, the overall consensus still leans towards satisfactory and comfortable bedding. For travelers looking for a spacious and mostly comfortable place to rest, Amman Rotana seems to generally provide a positive experience, though some guests suggested that improvements in pillow quality and bed maintenance could further enhance comfort.
Amman Rotana presents a mixed picture when it comes to cleanliness, based on guest reviews. On the positive side, many guests appreciated the clean, spacious rooms and comfortable environment. The hotel facilities are described as well-organized and the overall ambiance as clean and tidy. Numerous reviews highlighted the excellent service of the staff, who were often described as friendly and helpful. The hotel's adherence to COVID-19 protocols was also praised, contributing to a sense of safety and cleanliness during stays.
However, some guests expressed dissatisfaction with the hotel's cleanliness standards. Issues noted included dirty windows, dusty rooms, stained bedsheets and unclean bathroom fittings. Housekeeping services appeared inconsistent with some guests reporting delays in cleaning or that specific areas were neglected despite requests. Additionally, there were mentions of unpleasant odors in the bathrooms and hallways. Reports of inadequate cleaning techniques, such as quick and superficial cleaning, were also indicated.
Overall, while many guests found the hotel's cleaning practices effective, others experienced significant lapses, suggesting a need for more consistent and thorough housekeeping efforts to maintain the reputation of a 5-star establishment. For travelers prioritizing cleanliness, it's advisable to clarify expectations and perhaps request thorough cleaning upon checking in.
Amman Rotana enjoys a stellar reputation for its exceptional and highly professional staff. Guests frequently commend the hotel's team for their helpfulness, friendliness and courtesy. Guests particularly highlight the warm welcomes they receive from receptionists like Walaa, Abdulrahman and Emad, who go above and beyond to ensure a pleasant stay. Many reviews mention the attentiveness and quick response of the staff, noting that they are always ready to assist with any requests, including special occasions like birthday celebrations, where staff members have been known to send cakes to rooms.
The housekeeping team also receives high praise for their attention to detail and maintaining cleanliness throughout the hotel. The reception staff, including figures such as Ziad and Rahaf, are often noted for their professionalism and efficiency, although there are occasional mentions of slow service and communication issues.
The culinary team, featuring names like Iyad and Abu Samra, receives accolades for their class and excellence. The dining experience is generally described as positive with the breakfast being a highlight for many guests.
However, some guests have pointed out areas needing improvement. There are mentions of delayed services, untrained staff and issues with the reception and car delivery services. Despite a few instances of rudeness or unprofessional behavior, the overall consensus is that the staff is generally respectful, cooperative and committed to providing a hospitable environment.
In summary, the staff at Amman Rotana are predominantly described as amazing with many guests expressing gratitude for their warm hospitality and efficient service. The positive interactions with the staff significantly contribute to the overall experience at the hotel.
Guests at Amman Rotana had varied experiences with the hotel's Wi-Fi. On a positive note, many appreciated the fast and reliable internet, which allowed for smooth business meetings and good overall connectivity. The complimentary Wi-Fi was a favorable mention among guests. Some reviews highlighted the excellent room service and efficient response times. However, there were mixed feelings as some guests reported issues such as slow, weak or problematic connections, particularly in their rooms or specific areas of the hotel such as the valet. Despite these issues, the general consensus leaned towards the Wi-Fi being functional and good, contributing positively to the guests' stay.
Amman Rotana's spa facilities receive praise from many guests. Renowned for its comprehensive amenities, the spa includes a rainforest shower, sauna, steam room and a well-equipped gym. A swimming pool and massage area further enhance the wellness experience, catering to a variety of relaxation needs. The spa team stands out for their incredible professionalism, ensuring that each visitor feels treated with respect.
Guests often highlight the spa as a lovely and awesome place to unwind. However, some reviews note areas for improvement. There is no bidet in the bathrooms and several guests mention that the spa lacks a jacuzzi. A few visitors were disappointed with the quality of specific services, such as the aromatic massage, citing a lack of professionalism.
Additionally, the prices are considered very expensive by some and there were instances where cleanliness in areas like the women’s steam room was an issue, leading to discomfort. Despite these concerns, for many, the spa at Amman Rotana remains a highlighted feature, contributing significantly to the overall guest experience.
The gym at Amman Rotana receives high praise for its facilities, being described as well-maintained, spacious and well-equipped. Guests frequently highlight the quality and range of fitness equipment, noting that all machines were in working order. Many reviews emphasize the excellent and nicely maintained gym facilities, enhancing the overall guest experience. The staff associated with the gym and spa are commended for their friendliness and attentive service. However, there are occasional comments mentioning smaller size and poorly maintained equipment, indicating some room for improvement. Overall, the gym at Amman Rotana is considered a strong asset by most guests, contributing positively to their stay.
The pool at Amman Rotana has elicited a mix of feedback from its guests. Many appreciate its cleanliness and the inviting lounge area with fantastic beds by the poolside, providing an excellent spot to relax after a day of exploring Amman. Some visitors found the pool lovely, even describing it as amazing and heated, making for a pleasant dipping experience. Particularly during the warm months, the terrace next to the pool offers a delightful outdoor setting.
However, several guests noted that the pool is quite small and can become overcrowded and noisy. The water temperature was frequently mentioned as being very cold, which detracted from the overall enjoyment for some visitors. The pool's size is often highlighted as not matching the expectations set by the hotel’s stature and there are comments on the need for improvements and more supportive amenities for all guests. Specific periods saw the pool closed, especially during Ramadan or other unspecified times, leaving some guests disappointed due to lack of access despite different indications. Additionally, there’s no indoor pool available and the outdoor pool's cold water and lack of exposure to the sun made it less appealing for others, including families with children who were restricted in certain areas due to the presence of alcohol.
Overall, the pool at Amman Rotana can be a pleasant experience if visited under the right conditions and with managed expectations regarding its size and temperature.
Amman Rotana has received mixed feedback regarding its parking services. The positive aspects highlight the excellent valet parking service with several guests praising the efficiency and professionalism of the valet staff. The hotel offers convenient parking options and the added benefit of free parking, which some guests found very accommodating.
However, numerous guests experienced significant issues. The most common complaint is the long waiting times to retrieve vehicles with some visitors noting delays of up to 30 minutes. Parking congestion and limited spaces were frequent concerns, making it difficult for guests to find parking spots. The car valet service occasionally faced organizational difficulties, leading to delays and frustration.
The absence of self-parking requires all guests to rely on valet services, which some found inconvenient. Additionally, a few guests had issues with the car delivery staff being understaffed and sometimes unhelpful. Despite these setbacks, the hotel does strive to care for guests' vehicles and offers a car wash service, which has been well-received.
In summary, while Amman Rotana strives to offer high-quality valet parking services, there are areas needing improvement, particularly concerning wait times and organization. Guests planning to stay may want to consider these factors, especially during peak times.
Amman Rotana offers a welcoming and family-friendly environment with well-trained staff providing friendly service and making guests feel at home. The hotel is clean and tidy with a peaceful and comfortable atmosphere that families will appreciate. However, while some reviews highlight its suitability for families, others note significant shortcomings. The family rooms aren't very flexible and issues with children's bedding and family member accommodations have been reported. Additionally, there is a lack of dedicated family activities, such as a children's pool or other kid-focused amenities, making it less ideal for families with young children. Though the hotel receives high recommendations for being family-oriented, its inconsistency in accommodating family needs may not make it suitable for all family types, particularly conservative families.
Amman Rotana delivers an undeniably luxurious five-star experience, often praised for its stellar service and world-class amenities. Guests frequently highlight the hotel's exquisite facilities, such as immaculate rooms and the stunning view of Al-Abdali, which contribute to a perfect, luxurious stay. The hotel’s buffet and room service have received accolades and special requests are handled promptly and efficiently, exemplifying a high level of guest care.
Many travelers, familiar with five-star establishments globally, commend Amman Rotana as one of the best, underscoring its well-deserved reputation within the elite category of hospitality. Features like valet parking and elegant amenities, including bathrobes, enhance the sense of exclusive comfort.
However, not all feedback sways towards perfection. Some guests have noted discrepancies, such as slow service, inadequately dressed staff and room cleanliness concerns that do not align with five-star expectations. The food quality and small pool size were also criticized, along with issues in the breakfast area that detract from the overall luxurious experience.
Despite these mixed reviews, Amman Rotana maintains its allure for offering a generally excellent and memorable five-star experience, recommended especially for those seeking luxury in Amman. The hotel consistently garners high praises for aspects of its service and facilities, securing its place as a top choice among discerning travelers.
Amman Rotana stands out as a top choice for business travelers, who frequently highlight its strategic location convenient for business trips and its proximity to the business district. The hotel is well-tailored for business purposes, featuring excellent business amenities, including fast and reliable Wi-Fi essential for conducting meetings smoothly. Business travelers appreciate the well-equipped conference rooms, suitable for any kind of business meeting, as well as the efficient business center and extensive meeting facilities.
The hotel exudes a business-friendly atmosphere with services including valet parking that cater specifically to the needs of business guests. Those visiting for work find the environment rather business-like, making it an ideal spot for executives and professionals. The staff is proficient and quick to assist with any business requests, ensuring a seamless experience from check-in to check-out.
Despite the slightly business-centric focus, the modern rooms and great amenities also make it an excellent option for a short stay. Overall, business travelers find Amman Rotana to be perfect for their needs, given the hotel's emphasis on a conducive environment for work and meetings.
Amman Rotana boasts an accessible location that is very convenient for travelers, especially those arriving by taxi. Guests have frequently noted the helpful and courteous staff who are attentive to accessibility needs, making the overall experience quite positive. The hotel is designed to be accessible for people with disabilities with features such as disabled access doors and accessible parking.
Smooth access is provided for differently-abled guests, as every area is reported to be easily accessible. The wheelchair-accessible rooms stand out, ensuring that those with mobility issues can navigate comfortably. Additionally, the hotel is accessible via elevator, which aids in providing easy access to various levels and amenities within the building.
However, it has been mentioned that the hotel could benefit from more accessible rooms and additional handicapped facilities. While the hotel makes commendable efforts to cater to guests with disabilities, not all facilities are fully accessible. This issue has resulted in mixed experiences, where some guests found certain areas challenging to navigate, signaling room for improvements.
Overall, Amman Rotana is celebrated for its accessible amenities, courteous service and convenient location, though there remains potential for enhancing its accessibility offerings further.
The outdoor pool at Amman Rotana receives mixed reviews from guests, yet a significant number highlight its positive aspects. The pool is frequently described as beautiful and amazing with many appreciating its scenic views of the city, which make it an ideal spot for unwinding and enjoying sunset views. Guests also speak highly of the well-organized pool club lounge and the attentive poolside cocktail service, which adds to the overall relaxation experience.
However, several reviews mention that the pool is on the smaller side and sometimes lacks adequate heating, making the water quite cold. This can be a drawback, especially during cooler weather when the pool is at times closed. Additionally, some guests mention a lack of services around the pool area and occasional noise, which may detract from the tranquility.
Despite these drawbacks, the outdoor pool still stands out as a key feature of the hotel, offering a rejuvenating escape with its picturesque setting and pleasant atmosphere. For those looking to relax and soak up the city views, it remains a noteworthy highlight of Amman Rotana.
Amman Rotana has garnered high praise from honeymooners for its exceptional attention to detail and romantic ambiance. The hotel's honeymoon suite stands out with its cleanliness, spaciousness and breathtaking views from the high floors, including spectacular vistas from the 32nd floor. Honeymooners can expect a truly romantic environment, ideal for creating unforgettable memories. Many guests highlight the wonderful and romantic atmospheres with day and night views of Amman setting the perfect scene for a honeymoon.
The hotel's efforts to make guests feel special on their honeymoon are notable. Couples receive thoughtful touches like a complimentary bottle of champagne and romantic room setups, adding significant value to their stay. Staff take the extra step to congratulate couples on their special day, enhancing the sense of a personalized experience.
The honeymoon package at Amman Rotana is described as gorgeous and thoroughly enjoyable, offering a complete and perfect honeymoon experience. This beautiful and relaxing hotel is highly recommended for honeymooners seeking an idyllic retreat in Amman, making it a top honeymoon destination.
Amman Rotana is highly regarded for its opulent atmosphere, setting a new standard for luxury in Amman. Guests consistently praise the hotel for its spacious and beautifully designed rooms, modern and stylish décor and the sense of high luxury that permeates throughout. The hotel’s ambiance exudes elegance with luxurious touches and furniture that contribute to a stylish and comfortable stay.
The hotel's amenities and services are frequently highlighted as truly top-tier. Many found the breakfast offerings to be exceptionally luxurious, complementing the five-star amenities provided throughout the property. The facilities and location are noted as being both amazing and convenient, enhancing the overall experience. The surroundings and furnishings, especially in the lobby, are designed to scream luxury, reinforcing the hotel's high-end reputation.
However, while the hotel is generally lauded for its luxury, there are occasional mentions of discrepancies between the hotel's five-star label and specific service or design flaws. Some reviews remarked that despite the luxurious setting and atmosphere, certain expectations of a five-star service level were not entirely met. Nonetheless, the predominance of positive feedback emphasizes an atmosphere of comfort, relaxation and a feeling of being pampered, making Amman Rotana a standout option for those seeking a luxurious stay in Amman.
Amman Rotana offers an exceptional romantic experience for couples seeking a memorable getaway. The hotel provides stunning, panoramic views of Amman, both day and night, which many guests found to be particularly romantic. The room designs are noted for their beauty and elegance, contributing significantly to the romantic ambiance. Guests have frequently praised the kind and attentive staff as well as the top-notch breakfasts, which further enhance the overall experience.
The reception at the hotel is often described as perfect, making a strong first impression on arriving couples. Those staying in the panoramic suites highlighted the romantic breakfasts they enjoyed with sweeping views. The quiet and intimate atmosphere throughout the hotel makes it an ideal venue for honeymoons and other romantic trips.
Dining at Amman Rotana also receives high marks; the romantic dining experiences in the hotel's restaurants, especially the romantic dinners at Gusto, were frequently mentioned. The venue's upscale area contributes to its overall appeal for a romantic stay.
Overall, Amman Rotana is highly recommended for couples and is lauded as one of the best hotels for honeymoons. Its romantic views, serene atmosphere and excellent guest services make it a standout choice for a romantic getaway.
Location Show Map
Location
The hotel's location is often described as perfect, strategic and premium, contributing significantly to its appeal. Despite some occasional traffic congestion during celebrations, the site's overall accessibility and proximity to essential services and entertainment options make it a highly favorable destination. The surrounding area is noted for its modernity, elegance and tranquility, ensuring a comfortable and enjoyable stay.
Moreover, the cleanliness, modern design and high standard of service at the hotel complement its prime location, making 'Amman Rotana' a top choice for travelers visiting the bustling city of Amman.
Breakfast
The range of options, including both continental and Middle Eastern dishes, ensures there is something for everyone. Specific mentions of high-quality pastries and the ability for the chef to prepare custom orders add to the positive impressions. Staff efforts in providing a welcoming atmosphere are also noted, contributing to the overall pleasant experience.
However, some reviews point out areas for improvement. Issues such as long waits for almond milk, overcrowded spaces with insufficient seating and occasional disorganization are mentioned. A few guests felt that the breakfast did not meet the expectations of a five-star hotel, citing a lack of variety and slow service during peak times.
Despite these critiques, the majority consensus remains that the breakfast at Amman Rotana is a highlight of the stay, thanks to its rich offerings and accommodating staff.
Dinner
In-room dining delivers consistently positive reviews with guests enjoying well-priced, beautifully presented dishes such as Lentil Soup, Mansaf and smoothies. A snack on the 42nd floor is particularly noted for its excellent quality and exceptional service by staff member Mr. Hassan Alshayeb. Guests find the convenience of the hotel bar satisfactory and the grill restaurant, although deemed unaffordable by some, serves delicious steakhouse meals.
Despite these highlights, there are significant criticisms directed at the overall food quality in some establishments. Several guests feel the dining options do not meet the expected standards of a 5-star hotel, mentioning that the service and food at some restaurants, particularly the Italian, are less than satisfactory. Complaints about overpriced dishes are common with guests noting exorbitant prices for items such as espresso and croissants. Additionally, the limited number of restaurant options and occasional unavailability of listed wines have also been points of frustration.
Service inconsistency is another area of concern with some guests describing the restaurant staff as untrained and unprofessional. Instances of delayed service and poor management have been reported, detracting from the generally positive ambiance of the dining venues.
Overall, while Amman Rotana provides a variety of dining experiences with potential for excellence, there are evident areas for improvement, particularly in the service quality and pricing structure.
Rooms
Guests appreciate the large, well-equipped bathrooms, though some have noted issues with leaking showers and small bathroom sizes. Cleanliness is usually commendable, but there have been occasional reports of insufficient room cleaning and maintenance with furniture showing signs of wear. Despite some concerns about room preparation and delayed cleaning services, many guests find the rooms well-maintained and enjoy the hotel's overall ambiance.
The hotel's prime location, modern facilities and the iconic building add to the appeal, making it a favored choice for visitors looking for both comfort and a touch of luxury during their stay in Amman. However, minor inconveniences such as missing amenities, non-functional air conditioning and occasional noise issues have been mentioned. Overall, guests have found Amman Rotana to provide a memorable experience with its spacious, well-designed rooms and spectacular city views.
Beds
However, not all feedback was glowing. Some guests reported issues with the pillows, describing them as uncomfortable or not up to their standards with specific criticisms mentioning blood spots and black marks. A few guests found the beds to be too hard or firm and there were mentions of feeling springs due to the mattress' condition. There were also concerns about cleaning personnel delays and beddings not being changed regularly.
While some beds and pillows did not meet everyone’s expectations, the overall consensus still leans towards satisfactory and comfortable bedding. For travelers looking for a spacious and mostly comfortable place to rest, Amman Rotana seems to generally provide a positive experience, though some guests suggested that improvements in pillow quality and bed maintenance could further enhance comfort.
Cleanliness
However, some guests expressed dissatisfaction with the hotel's cleanliness standards. Issues noted included dirty windows, dusty rooms, stained bedsheets and unclean bathroom fittings. Housekeeping services appeared inconsistent with some guests reporting delays in cleaning or that specific areas were neglected despite requests. Additionally, there were mentions of unpleasant odors in the bathrooms and hallways. Reports of inadequate cleaning techniques, such as quick and superficial cleaning, were also indicated.
Overall, while many guests found the hotel's cleaning practices effective, others experienced significant lapses, suggesting a need for more consistent and thorough housekeeping efforts to maintain the reputation of a 5-star establishment. For travelers prioritizing cleanliness, it's advisable to clarify expectations and perhaps request thorough cleaning upon checking in.
Staff
The housekeeping team also receives high praise for their attention to detail and maintaining cleanliness throughout the hotel. The reception staff, including figures such as Ziad and Rahaf, are often noted for their professionalism and efficiency, although there are occasional mentions of slow service and communication issues.
The culinary team, featuring names like Iyad and Abu Samra, receives accolades for their class and excellence. The dining experience is generally described as positive with the breakfast being a highlight for many guests.
However, some guests have pointed out areas needing improvement. There are mentions of delayed services, untrained staff and issues with the reception and car delivery services. Despite a few instances of rudeness or unprofessional behavior, the overall consensus is that the staff is generally respectful, cooperative and committed to providing a hospitable environment.
In summary, the staff at Amman Rotana are predominantly described as amazing with many guests expressing gratitude for their warm hospitality and efficient service. The positive interactions with the staff significantly contribute to the overall experience at the hotel.
Wi-Fi
Spa
Guests often highlight the spa as a lovely and awesome place to unwind. However, some reviews note areas for improvement. There is no bidet in the bathrooms and several guests mention that the spa lacks a jacuzzi. A few visitors were disappointed with the quality of specific services, such as the aromatic massage, citing a lack of professionalism.
Additionally, the prices are considered very expensive by some and there were instances where cleanliness in areas like the women’s steam room was an issue, leading to discomfort. Despite these concerns, for many, the spa at Amman Rotana remains a highlighted feature, contributing significantly to the overall guest experience.
Gym
Pool
However, several guests noted that the pool is quite small and can become overcrowded and noisy. The water temperature was frequently mentioned as being very cold, which detracted from the overall enjoyment for some visitors. The pool's size is often highlighted as not matching the expectations set by the hotel’s stature and there are comments on the need for improvements and more supportive amenities for all guests. Specific periods saw the pool closed, especially during Ramadan or other unspecified times, leaving some guests disappointed due to lack of access despite different indications. Additionally, there’s no indoor pool available and the outdoor pool's cold water and lack of exposure to the sun made it less appealing for others, including families with children who were restricted in certain areas due to the presence of alcohol.
Overall, the pool at Amman Rotana can be a pleasant experience if visited under the right conditions and with managed expectations regarding its size and temperature.
Parking
However, numerous guests experienced significant issues. The most common complaint is the long waiting times to retrieve vehicles with some visitors noting delays of up to 30 minutes. Parking congestion and limited spaces were frequent concerns, making it difficult for guests to find parking spots. The car valet service occasionally faced organizational difficulties, leading to delays and frustration.
The absence of self-parking requires all guests to rely on valet services, which some found inconvenient. Additionally, a few guests had issues with the car delivery staff being understaffed and sometimes unhelpful. Despite these setbacks, the hotel does strive to care for guests' vehicles and offers a car wash service, which has been well-received.
In summary, while Amman Rotana strives to offer high-quality valet parking services, there are areas needing improvement, particularly concerning wait times and organization. Guests planning to stay may want to consider these factors, especially during peak times.
Family
5 Star
Many travelers, familiar with five-star establishments globally, commend Amman Rotana as one of the best, underscoring its well-deserved reputation within the elite category of hospitality. Features like valet parking and elegant amenities, including bathrobes, enhance the sense of exclusive comfort.
However, not all feedback sways towards perfection. Some guests have noted discrepancies, such as slow service, inadequately dressed staff and room cleanliness concerns that do not align with five-star expectations. The food quality and small pool size were also criticized, along with issues in the breakfast area that detract from the overall luxurious experience.
Despite these mixed reviews, Amman Rotana maintains its allure for offering a generally excellent and memorable five-star experience, recommended especially for those seeking luxury in Amman. The hotel consistently garners high praises for aspects of its service and facilities, securing its place as a top choice among discerning travelers.
Business
The hotel exudes a business-friendly atmosphere with services including valet parking that cater specifically to the needs of business guests. Those visiting for work find the environment rather business-like, making it an ideal spot for executives and professionals. The staff is proficient and quick to assist with any business requests, ensuring a seamless experience from check-in to check-out.
Despite the slightly business-centric focus, the modern rooms and great amenities also make it an excellent option for a short stay. Overall, business travelers find Amman Rotana to be perfect for their needs, given the hotel's emphasis on a conducive environment for work and meetings.
Accessible
Smooth access is provided for differently-abled guests, as every area is reported to be easily accessible. The wheelchair-accessible rooms stand out, ensuring that those with mobility issues can navigate comfortably. Additionally, the hotel is accessible via elevator, which aids in providing easy access to various levels and amenities within the building.
However, it has been mentioned that the hotel could benefit from more accessible rooms and additional handicapped facilities. While the hotel makes commendable efforts to cater to guests with disabilities, not all facilities are fully accessible. This issue has resulted in mixed experiences, where some guests found certain areas challenging to navigate, signaling room for improvements.
Overall, Amman Rotana is celebrated for its accessible amenities, courteous service and convenient location, though there remains potential for enhancing its accessibility offerings further.
Outdoor Pool
However, several reviews mention that the pool is on the smaller side and sometimes lacks adequate heating, making the water quite cold. This can be a drawback, especially during cooler weather when the pool is at times closed. Additionally, some guests mention a lack of services around the pool area and occasional noise, which may detract from the tranquility.
Despite these drawbacks, the outdoor pool still stands out as a key feature of the hotel, offering a rejuvenating escape with its picturesque setting and pleasant atmosphere. For those looking to relax and soak up the city views, it remains a noteworthy highlight of Amman Rotana.
Honeymoon
The hotel's efforts to make guests feel special on their honeymoon are notable. Couples receive thoughtful touches like a complimentary bottle of champagne and romantic room setups, adding significant value to their stay. Staff take the extra step to congratulate couples on their special day, enhancing the sense of a personalized experience.
The honeymoon package at Amman Rotana is described as gorgeous and thoroughly enjoyable, offering a complete and perfect honeymoon experience. This beautiful and relaxing hotel is highly recommended for honeymooners seeking an idyllic retreat in Amman, making it a top honeymoon destination.
Luxury
The hotel's amenities and services are frequently highlighted as truly top-tier. Many found the breakfast offerings to be exceptionally luxurious, complementing the five-star amenities provided throughout the property. The facilities and location are noted as being both amazing and convenient, enhancing the overall experience. The surroundings and furnishings, especially in the lobby, are designed to scream luxury, reinforcing the hotel's high-end reputation.
However, while the hotel is generally lauded for its luxury, there are occasional mentions of discrepancies between the hotel's five-star label and specific service or design flaws. Some reviews remarked that despite the luxurious setting and atmosphere, certain expectations of a five-star service level were not entirely met. Nonetheless, the predominance of positive feedback emphasizes an atmosphere of comfort, relaxation and a feeling of being pampered, making Amman Rotana a standout option for those seeking a luxurious stay in Amman.
Romantic
The reception at the hotel is often described as perfect, making a strong first impression on arriving couples. Those staying in the panoramic suites highlighted the romantic breakfasts they enjoyed with sweeping views. The quiet and intimate atmosphere throughout the hotel makes it an ideal venue for honeymoons and other romantic trips.
Dining at Amman Rotana also receives high marks; the romantic dining experiences in the hotel's restaurants, especially the romantic dinners at Gusto, were frequently mentioned. The venue's upscale area contributes to its overall appeal for a romantic stay.
Overall, Amman Rotana is highly recommended for couples and is lauded as one of the best hotels for honeymoons. Its romantic views, serene atmosphere and excellent guest services make it a standout choice for a romantic getaway.
Yes, Amman Rotana has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Amman Rotana.
No, Amman Rotana doesn't allow dogs.
Yes, parking facilities are available at Amman Rotana.
Yes, Amman Rotana has a gym.
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