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Summary of reviewsToledo Amman Hotel enjoys a commendable reputation for its various offerings, catering to guests with a blend of comfort, convenience and quality service.
Located in a tranquil residential neighborhood, the hotel provides easy access to Amman’s major attractions and is a short walk from downtown. Guests appreciate being near essential sites, shopping centers and restaurants while enjoying a peaceful, less crowded environment. The addition of private underground parking and good public transport connections, including proximity to the Jett bus station for trips to Petra, adds to its appeal.
The breakfast at Toledo Amman Hotel is widely praised for its variety and quality, featuring a rich buffet with both local and international dishes. Freshly prepared elements like omelets and pancakes, the latter being a notable highlight, earn high marks from guests. Although some guests found the breakfast repetitive over extended stays, it generally exceeds expectations.
Dinner options are also well-received with the buffet offering a variety of local delicacies that many guests find delicious and well-prepared. The on-site restaurant’s late hours are convenient for those arriving late, while affordability and consistent quality enhance its reputation.
The rooms at the Toledo Amman Hotel are appreciated for their cleanliness, comfort and modern amenities. Guests highlight the spaciousness and aesthetic appeal of the renovated rooms, contributing to a relaxing stay. Some reviews mention a need for refreshing the decor and soundproofing in certain areas, but overall, the room quality maintains a positive impression.
Cleanliness is a strong suit for the hotel with meticulous housekeeping and well-maintained common areas often cited. Despite minor criticisms about specific features like carpets and bathroom fittings, the general consensus favors the stringent hygiene standards maintained.
Staff at the Toledo Amman Hotel frequently receive accolades for their friendliness, professionalism and helpfulness. The reception team, including noted individuals like Samer, Abdullah and Mohamed, is particularly commended for their efficient and courteous service, contributing significantly to a pleasant, hassle-free stay.
However, the WiFi and spa facilities present mixed reviews. While some guests find the internet service satisfactory, others face challenges with slow speeds and weak signals. Similarly, the spa and pool area, though equipped with amenities like a sauna and jacuzzi, require better maintenance and clearer access policies.
Finally, the hotel’s ample and convenient free parking options, including an underground garage, are appreciated, despite occasional mentions of limited spaces or the need to coordinate parking upon arrival.
In summary, Toledo Amman Hotel stands out for its strategic location, cleanliness, comfortable rooms and excellent staff service. While certain areas like WiFi and the spa could benefit from improvements, the overall guest experience remains positive, making it a favorable choice for tourists visiting Amman. Show more
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Hotel Taking Steps Towards Sustainability
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Hotel with Spa
Family Friendly Hotel
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Room Types
Standard Single RoomThis air-conditioned room has a seating area with chairs, satellite TV and minibar. It also comes with a kitchenette including a tea/coffee maker. The bathroom has slippers and toiletries.
StudioThis room is furnished with a king size bed and a single bed comfortable for three adults.
Executive SuiteThis large suite has a spacious seating area with armchairs and a kitchenette.
Standard Triple RoomThe triple room includes a private bathroom, well-fitted with a walk-in shower, a bath, a bidet, a hairdryer and slippers. The air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as an inner courtyard view. The unit offers 3 beds.
Double or Twin RoomThe twin/double room includes a private bathroom, well-fitted with a walk-in shower, a bath, a bidet, a hairdryer and slippers. The air-conditioned twin/double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.
Junior SuiteThis suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a coffee machine as well as city views. The unit has 3 beds.
Guest Reviews
8.2
Very Good
Location
Toledo Amman Hotel is celebrated for its prime location in Amman, offering guests a quiet and peaceful neighborhood while still being within easy reach of the city's main attractions. Situated in a semi-central area, the hotel is conveniently located for exploring the citadel, city center and King Abdullah I Mosque, among other key sights. It is just a 20-minute walk from downtown, making it accessible for those who enjoy exploring on foot, though some guests find the uphill return challenging.
This hotel is ideal for tourists looking to be near major tourist sites and local conveniences, as it is close to several shops, restaurants and a large shopping center just a short walk away. For those arriving by car, the hotel provides easy access and private underground parking, a feature appreciated by many.
Notably, the Toledo Amman Hotel strikes a good balance between being close to the vibrant city life and offering a more tranquil stay. It is perched in a less crowded residential neighborhood, which allows guests to enjoy the best of both worlds. Public transport options, including the Jett bus station for trips to Petra, are also nearby, adding to the hotel’s convenience.
Despite some reviews noting it is not right in the heart of the city center, many still find it sufficiently central for their needs with easy taxi access if walking isn’t preferred. Overall, the strategic location of Toledo Amman Hotel makes it a favorable choice for visitors looking to explore Amman’s rich history and lively culture while enjoying a comfortable and clean accommodation.
Breakfast
Toledo Amman Hotel's breakfast offerings seem to leave a predominantly positive impression on many guests. A common highlight is the great variety and quality of the breakfast buffet, which features both sweet and savory options, tailored to both local and international tastes. Guests appreciated the freshly prepared elements such as omelettes and pancakes, often mentioning the friendly cooks and staff. The pancakes, in particular, were frequently noted as a delightful treat.
Moreover, the breakfasts are described as abundant, generous and hearty, ensuring that everyone starts their day well-fed. The inclusion of traditional Jordanian dishes alongside continental options offers a rich and diverse dining experience. Freshly baked items and hot dishes are commonly praised, adding to the overall satisfaction with the breakfast.
However, not all feedback was glowing. Some reviews pointed out that the breakfast could become repetitive and lacked variety after a few days. A handful of guests mentioned that the quality didn't entirely meet their expectations of a four-star hotel with occasional remarks on limited pastry options and a need for more varied selections.
Despite these occasional criticisms, the majority of guests found the breakfast at Toledo Amman Hotel to be a significant advantage of their stay, often surpassing their expectations with the extensive buffet and quality service.
Dinner
The Toledo Amman Hotel offers various dining options that have received generally positive feedback from guests. The restaurant is well-regarded for its good quality and fairly priced food, making it a convenient choice for both lunch and dinner. The dinner buffet, in particular, has been praised for its variety and quality with many guests noting that the local dishes and delicacies are delicious and well-prepared. Although there are some comments about limited choices, especially for dinner and occasional bland flavors, the overall sentiment is favorable. The restaurant is also appreciated for its late hours, accommodating guests arriving late at night with freshly prepared meals.
Guests highlighted the dinner buffet as being both varied and of good quality with some exceptional mentions of specific dishes like the grilled mix and vegetable soup. Additionally, the breakfast served at the hotel also received high marks for its delicious offerings, including pancakes and omelets.
Despite a few negative remarks about limited options and occasional blandness, the affordability and availability of a 24-hour restaurant make it a popular choice among visitors. The presence of free parking and special food accommodations further enhance the dining experience at the Toledo Amman Hotel.
Rooms
The rooms at the Toledo Amman Hotel are consistently praised for their cleanliness and comfort. Guests frequently compliment the hotel’s modern features and well-maintained facilities. Many reviews highlight the spaciousness of the rooms with several guests appreciating upgrades to larger accommodations, which often include sitting areas and ample light. The hotel also boasts beautiful, newly renovated rooms that are both aesthetically pleasing and functional.
Guests feel cared for with the hotel’s attention to detail in room upkeep, ensuring a comfortable stay. The rooms are also noted for being quiet and providing a good environment for relaxation, welcoming visitors to unwind after a day of exploring. The clean and comfortable beds contribute significantly to an enjoyable stay.
However, some reviews mention that certain rooms are smaller and may lack sufficient amenities, such as adequate soundproofing or modern furnishings. A few guests have pointed out that the hotel could benefit from refreshing the décor and facilities in some areas, particularly the bathrooms and older rooms. Despite these occasional drawbacks, the overall consensus remains positive regarding room quality and the pleasant atmosphere they provide.
The hotel's good location, cleanliness and comfortable rooms, alongside the spacious upgrades many guests received, make it a strong choice for travelers seeking a mix of modern convenience and cozy accommodation in Amman.
Beds
Nestled in the heart of Amman, the Toledo Amman Hotel has garnered varied feedback about its beds from its guests. The majority of visitors found the beds to be quite comfortable, praising the spacious and cozy nature of the bedding. Many guests highlighted the quality of the bedding, noting the softness and comfort of the mattresses, which contributed to a restful night's sleep.
Several reviewers appreciated the attention to bed comfort and mentioned that the mattresses were of good size and clean with some even calling their bed one of the most comfortable they had ever slept on. The availability of both queen and king-size beds adds to the variety and allows for a more personalized sleeping experience.
However, there were a few guests who found the beds to be too firm and uncomfortable. While the general consensus leans towards the positive, a handful of visitors mentioned issues such as hard mattresses and noisy beds, which could detract from the overall comfort. Some guests also pointed out that the sheets were not always cleaned regularly and there were instances of sand on the bed sheets and ripped bed covers.
Despite these occasional drawbacks, the overall sentiment towards the beds at the Toledo Amman Hotel is one of comfort and satisfaction, making it a preferred choice for many looking for a restful stay in Amman.
Cleanliness
Toledo Amman Hotel has garnered attention for its commitment to cleanliness, as reflected in numerous reviews. Guests frequently highlight the hotel's high standards of hygiene, describing the property and rooms as very clean, spotless and well-maintained. The hotel's decor also seems to complement its cleanliness, contributing to an overall pleasant ambiance.
The rooms, in particular, are often noted for being clean and comfortable with many guests appreciating the meticulous housekeeping and the hotel's overall organization. Common areas and facilities like the bathrooms, lobby and shared spaces also receive praise for their cleanliness.
However, some guests pointed out areas that could use improvement. A few reviews mentioned that the carpets and floors needed more attention and there were occasional reports of fittings and bathrooms requiring better cleaning. Despite these minor issues, the overall impression remains positive with many guests recommending the hotel for its excellent service and cleanliness.
In summary, Toledo Amman Hotel stands out for its stringent cleanliness protocols, making it a reliable choice for travelers prioritizing hygiene and comfort.
Staff
The Toledo Amman Hotel stands out for its exceptional staff, who are frequently praised for their friendliness, helpfulness and professionalism. Guests have repeatedly noted that every member of the team, from the front desk and reception to housekeeping and technical support, demonstrates a warm and welcoming demeanor. The reception team, including individuals like Samer, Abdullah and Mohamed, receive particular commendation for their attentive and courteous service. Many guests emphasize the supportive and polite nature of the entire staff, describing them as super friendly, extremely nice and always ready to help with a smile.
In addition to the consistently positive interactions, the efficiency and excellent management of the staff contribute to a smooth and pleasant stay. The front desk is especially highlighted for its quick and efficient check-in processes. Specific mention is also made of the professional and delightful treatment received from reception and management team members like Mr. Mahmoud.
Though there are a few isolated negative comments regarding some aspects of the hotel, the overwhelming sentiment is that the team at Toledo Amman Hotel excels in creating a hospitable and caring environment, making it a highly recommended choice for travelers seeking friendly and reliable service.
Wi-Fi
The WiFi experience at Toledo Amman Hotel seems to have had mixed reviews from guests. Many found the internet to be good, functional and generally reliable with some noting that it worked very well. However, other guests encountered significant issues with the WiFi. Problems included weak signals, constant disconnections and slow speeds, particularly in the rooms and suites where the connection was often unstable or unavailable. The WiFi system appears to be outdated, which may contribute to issues such as intermittent connectivity and difficulty using multiple devices. Some guests suggested that a WiFi amplifier in the rooms could potentially resolve the connection problems. Overall, while some guests had a positive experience with the hotel's internet service, a number of others faced challenges that affected their stay.
Spa
The Toledo Amman Hotel's spa and pool area received mixed reviews from guests. While some found the facilities amazing and appreciated the inclusion of amenities such as a jacuzzi, a sauna and a pool, others felt that the area could use some updates. The health club was frequently noted as being nice, comfortable and convenient, though some guests had issues with maintenance and hygiene.
It's worth noting that the spa services are available but may incur an additional fee. Access to the pool and spa, however, is included. Unfortunately, some guests were disappointed to find the spa closed for maintenance or the gym’s closing hours incorrect. The spa center's appearance was also a point of contention with one guest commenting that it resembled an underground car park.
Overall, while the spa and pool area have strong potential and useful amenities, there are areas in need of improvement to meet guest expectations fully.
Gym
The Toledo Amman Hotel features a substantial gym that is frequently praised for being well-equipped, clean and maintained with good facilities. The gym offers ample space and includes a sauna, adding to the convenience for guests seeking to maintain their fitness routine during their stay. Despite the positive aspects, there are areas that need attention. The gym is often crowded, sometimes with individuals from outside the hotel and its facilities are seen as outdated and in need of renovation. There are inconsistencies in operating hours and a gender-segregated schedule that lacks clarity with some days designated for men and others for families, but no specific days for women. Hygiene has also been a concern for some users. Overall, while the gym is a strong feature of the hotel, improvements could enhance the guest experience.
Pool
The pool facilities at Toledo Amman Hotel have garnered mixed feedback from guests. While some appreciated the presence of an indoor pool, many highlighted the various limitations and issues they faced. The pool is situated in the basement and is shared with a gym and its size is often described as small. Notably, access to the pool is severely restricted with specific days allocated to men and women separately, which has led to disappointment among visitors who were unable to use the pool together or during their stay.
Guests pointed out that the pool operates on limited hours and is even closed on certain days with some remarking that the pool area was reminiscent of a parking lot rather than a relaxing space. Cleanliness and maintenance were also recurring concerns with several reviews mentioning subpar hygiene and an overall need for renovation. The inconsistent availability and less-than-ideal conditions have left many travelers unsatisfied with their pool experience at the hotel.
Those planning a stay at Toledo Amman Hotel are advised to confirm pool availability and access conditions before booking, as the restrictions and closures could impact their plans. Despite these issues, the pool is considered a plus by some who found it functional on days it was accessible. However, overall impressions suggest that the hotel needs to address these concerns to meet guest expectations adequately.
Parking
Toledo Amman Hotel offers guests a variety of parking options. The hotel provides free parking, including an underground garage and private covered parking spots. Guests appreciate the convenience of the in-house, monitored garage, making it easy to find and access parking on the property. Although some reviews mention limited parking spaces and the necessity to negotiate parking upon arrival, the staff's helpfulness mitigates these concerns. Overall, visitors find the parking practical and the availability of free, secure and on-site options a definite advantage during their stay.
Family
Toledo Amman Hotel positions itself as a family and child-friendly destination, making it an excellent choice for family stays. Families can expect spacious rooms that comfortably accommodate multiple members, enhancing the overall experience of a family vacation. The hotel offers a clean and quiet environment, providing ample space and amenities tailored for families with young children. The availability of family rooms ensures that all needs are met, contributing to a comfortable and enjoyable stay.
Though there were some mentions of less-than-friendly interactions with the staff towards kids, the overall sentiment suggests that families will find the hotel suitable and accommodating. However, it might be wise for travelers to weigh these aspects when planning their stay, especially if a highly interactive and engaging staff experience for children is crucial. Despite a few reservations, the majority of the reviews highlight this hotel as a great spot for family-oriented fun and relaxation.
4 Star
The Toledo Amman Hotel, identified as a four-star establishment, presents an overall solid reputation but receives mixed reviews concerning the alignment of its amenities with its rating. Guests have lauded the hotel for its excellent cleanliness and friendly service, which are indicative of high standards. The buffet breakfast is particularly highlighted as a strong point, often described as excellent and full, reflecting European four-star standards.
Moreover, the hotel provides a range of facilities, including a pool, fitness room, sauna and jacuzzi, all of which are accessible to both men and women on different days. This offers an inclusive approach to recreational amenities that many guests appreciate.
Despite these positives, some reviews suggest that the overall four-star designation might be a bit generous. Certain amenities and services appear more akin to those found in three-star hotels, particularly pointing out that the bathrooms could use an upgrade to better align with the expected four-star quality. Additionally, the variety of items offered is sometimes perceived as limited and the overall value for money is occasionally questioned by guests.
In summary, while the Toledo Amman Hotel generally meets its four-star promise with excellent, clean facilities and a commendable breakfast, some aspects such as the service level and bathroom quality might leave a few guests expecting more.
3 Star
Toledo Amman Hotel offers a good value and services, positioning itself as a standard three-star establishment. While some guests feel it aligns more closely with European three-star standards and not the advertised four-star level, the hotel still provides a good standard overall. The structure is described as older and average with ordinary amenities and basic hotel scores typical for such a rating. The rooms, including standard double rooms, are considered decent for the price. Despite some opinions suggesting it falls below three-star expectations, the hotel is noted for its pleasant personal and generally offers a good value for money.
Business
Toledo Amman Hotel provides a business-friendly environment with amenities catering specifically to the needs of business travelers. It offers meeting facilities and suites designed for work, creating a suitable working environment for those on business trips. The hotel's location is convenient for business stays and common areas are well-maintained and pleasant. Although there are some concerns about intermittent internet and overall value for money, the private internet available in meeting rooms can be useful for conducting work. Overall, it is a business-oriented hotel offering practical services for professionals.
Accessible
The Toledo Amman Hotel offers commendable accessibility features for guests with disabilities, ensuring a comfortable stay for all. The hotel boasts accessible rooms and facilities overall, making it a suitable choice for older guests and those with specific accessibility needs. Guests have noted that the hotel meets accessibility standards and is equipped to accommodate families. While the hotel room generally meets the needs of disabled guests, some have mentioned a minor need for rearrangement. Conveniently, the hotel is easily accessible to the city center by taxi, adding to its appeal for travelers looking for ease of mobility.
Yes, Toledo Amman Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.
Yes, a spa is available at Toledo Amman Hotel.
Yes, Toledo Amman Hotel welcomes dogs.
Yes, parking facilities are available at Toledo Amman Hotel.