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Summary of reviewsThe DoubleTree by Hilton Amsterdam - NDSM Wharf is favorably reviewed for its unique location, remarkable cleanliness and exceptional staff friendliness. Nestled in the artistic and tranquil NDSM Wharf, the hotel provides a serene escape just a quick ferry ride away from Amsterdam's bustling city center. Guests appreciate the inspiring surroundings filled with street art, cafes and restaurants, as well as the easy access to key attractions.
Guests frequently commend the hotel's breakfast offerings, which are described as varied, delicious and extensive, although some mention the cost as a downside. The in-house dining experience is noted for its quality food, friendly service and cozy ambiance, even if the dinner menu is seen as somewhat limited.
Rooms at the DoubleTree by Hilton are praised for their modern design, cleanliness and beautiful views of the IJ river. Despite some feedback about smaller room sizes and occasional maintenance issues, guests generally enjoy the comfortable beds, stylish decor and well-equipped amenities.
Cleanliness throughout the hotel is consistently highlighted with many finding the rooms and common areas impeccably maintained. The staff earns high marks for their friendliness, politeness and attentiveness, making check-in and overall stays pleasant and welcoming.
The Wi-Fi, while free, receives mixed feedback regarding its reliability and speed. The gym, although small and primarily equipped with cardio machines, is appreciated for its 24-hour availability. Parking is considered convenient and reasonably priced with multiple options available. Families will find the hotel accommodating, though they might encounter minor inconveniences related to room size and infant amenities.
In summary, DoubleTree by Hilton Amsterdam - NDSM Wharf excels in offering a peaceful, culturally rich setting with exceptional service, quality dining and comfortable, clean accommodations, making it a highly recommended choice for various types of travelers visiting Amsterdam. Show more
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Categories
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Twin RoomThis twin room features air conditioning, tea/coffee maker and flat-screen TV.
Queen Guest Room with River ViewThis room has a queen size bed and over looking the river Ij and the Amsterdam skyline. This queen room comes with air conditioning and a flat-screen TV.
Superior Queen RoomThis air-conditioned triple room features a flat-screen TV, a tea/coffee maker and views of the river Ij, the NDSM Wharf, and the Amsterdam Skyline.
Single Guest Room with River ViewThis air-conditioned single room features a flat-screen TV, a tea/coffee maker and views of the river Ij, the NDSM Wharf, and the Amsterdam Skyline.
Queen RoomThis double room features air conditioning, a flat-screen TV, and a tea/coffee maker.
Double RoomThis single room features air conditioning, a flat-screen TV, and a tea/coffee maker.
Deluxe Queen RoomThis spacious triple room features a sofa, air conditioning and flat-screen TV. The private bathroom also features a bath tub and a separate walk-in rain shower.
Amsterdam Street Art Queen Guest Room This double room features air conditioning, a flat-screen TV, and a tea/coffee maker. Floor to ceiling murals painted by street artists are also featured.
Guest Reviews
8.4
Very Good
Location
The DoubleTree by Hilton Amsterdam - NDSM Wharf boasts a prime location that resonates well with both business and leisure travelers. Situated in the trendy and artistic NDSM Wharf, the hotel offers a unique setting away from the crowded city center but remains effortlessly connected to it via a free ferry service. This ferry, which runs frequently, ensures guests can reach Amsterdam Centraal within 10 to 15 minutes, making the hotel a perfect starting point for exploring the rest of the city.
The surrounding area is a former shipyard turned creative quarter, filled with interesting cafes, restaurants and street art, providing an inspiring and peaceful atmosphere. The location is praised for its tranquility, offering a quiet night's rest while being just a short ferry ride away from the hustle and bustle of Amsterdam's main attractions.
Guests appreciate the stunning views over the IJ river and the convenience of having the ferry terminal right next door. The proximity to local markets, museums like the STRAAT Museum and frequent public transportation options further enhance the hotel's appeal. The area is described as vibrant yet peaceful with a cool, modern vibe, making it an ideal spot for both relaxation and city exploration.
Overall, the DoubleTree by Hilton Amsterdam - NDSM Wharf offers an exceptional location that combines convenience, tranquility and a unique cultural experience, making it a highly recommended choice for visitors to Amsterdam.
Breakfast
DoubleTree by Hilton Amsterdam - NDSM Wharf offers a breakfast that generally receives high praise from guests. Many reviews highlight the breakfast as very good, varied and delicious. Phrases such as excellent, fantastic, top-notch and superb frequently appear, suggesting that most guests are satisfied with the quality and selection. The breakfast buffet often receives compliments for being rich, extensive and offering a wide variety of choices to cater to different tastes.
The ambiance of the breakfast venue is also appreciated, described as cozy and inviting. There is an acknowledgment of the plentiful and fresh options available, including sweet and savory items, fresh fruits and made-to-order dishes like fried eggs. The service at breakfast also earns positive remarks for being attentive and accommodating to special requests.
However, there are some criticisms mainly related to the cost with several guests mentioning that the breakfast is on the expensive side, often around €25 per person. A few reviews point out that they expected more variety given the price and some found the breakfast buffet to be only okay or below expectations. Despite this, many still felt that the overall quality and experience made the breakfast worth the price, especially when it was included in their stay.
In summary, while a few guests feel the breakfast at DoubleTree by Hilton Amsterdam - NDSM Wharf is overpriced, the majority find it to be a highlight of their stay, enjoying the extensive variety, high-quality food and pleasant dining atmosphere.
Dinner
DoubleTree by Hilton Amsterdam - NDSM Wharf offers a notable dining experience, characterized by fast and delicious room service and a highly recommended in-house restaurant. Guests consistently praise the friendly and attentive staff, modern restaurant ambiance and overall great value for money. The breakfast and dinner services are often highlighted as excellent with many describing their dining experiences as superb and delicious. The hotel's dinner menu, while sometimes noted as limited, generally receives positive feedback for its delicious meals, good pasta and wide range of options, including vegetarian and vegan dishes.
Despite some comments on needing larger portions and more varied vegan dishes, many guests find the food very satisfactory and highlights include the Brooklyn Cafe as a gem. The bar and surrounding areas are also well-regarded with numerous eateries and bars nearby providing ample dining choices. Some reviews mention occasional inconveniences like early kitchen closures and limited service during dining hours. However, the proximity of alternative good restaurants and bars more than compensates. Overall, dining at DoubleTree by Hilton Amsterdam - NDSM Wharf is a pleasurable experience with plenty of delicious and varied options both within and around the hotel.
Rooms
DoubleTree by Hilton Amsterdam - NDSM Wharf offers rooms that are clean, modern and often feature stunning views of the river and city. The decor is stylish and some rooms have large panoramic windows, providing plenty of natural light and a sense of openness. Many guests appreciated the well-equipped and efficiently designed rooms, noting details like comfortable beds, rain showers and Nespresso coffee machines.
Despite these positive aspects, several reviews mentioned the small size of some rooms, particularly noting that they could feel cramped, especially for guests with larger luggage or those staying for longer periods. There were also a few comments on specific issues such as noisy air conditioning, poor lighting and minor maintenance problems like dusty areas or inefficient bathroom doors.
Overall, the rooms are praised for their cleanliness, modern design and the exceptional views they offer, particularly from the higher floors. The hotel’s location provides a beautiful backdrop and guests highlighted the helpful and welcoming staff, contributing to a pleasant stay. However, potential guests should be aware of the variances in room size and the occasional logistical hiccups mentioned in some reviews.
Beds
The beds at DoubleTree by Hilton Amsterdam - NDSM Wharf have received a mix of reviews from guests, but the majority highlight the positive aspects. Many guests appreciated the comfort of the beds with descriptors such as "very comfortable," "super comfortable," and "cozy" frequently mentioned. Words like "heavenly" and "excellent" suggest a high level of satisfaction for some visitors, who found the beds to contribute to a restful sleep.
A significant number of reviews also pointed out that the rooms and beds were clean, contributing to a pleasant stay. Terms like "clean, comfy beds" and "comfortable and good facilities" indicate that the overall maintenance and setup of the rooms meet guest expectations.
While most reviews lean towards the positive side, there are some recurring criticisms. Several guests mentioned the narrow size of the beds, which might not be suitable for everyone. Some beds were described as "relatively small" or just plain "narrow," which could be a drawback for those accustomed to larger sleeping arrangements.
There were a few comments about the comfort level of the pillows with some describing them as too soft or thin. Additionally, a few guests mentioned that the mattresses were not ergonomic and some even found the beds too soft, leading to a less satisfactory sleep experience.
On balance, while there are some aspects that could use improvement, the beds at DoubleTree by Hilton Amsterdam - NDSM Wharf seem to generally provide a comfortable rest, enhanced by the clean and modern room designs.
Cleanliness
DoubleTree by Hilton Amsterdam - NDSM Wharf consistently impresses with its commendable cleanliness. Guests frequently describe the rooms as spotless, super neat and immaculately tidy. The bedding is especially noted for its cleanliness and quality, contributing to an overall comfortable stay.
The hotel maintains a modern aesthetic with many visitors appreciating the clean, well-maintained rooms and bathrooms. The facilities are tidy and offer just the right amount of amenities. Both the common areas and individual rooms meet high cleanliness standards with top hygiene practices noted throughout the property. Guests also highlight the effectiveness and polite demeanor of the staff, making for an efficient and friendly check-in experience.
Some rooms feature stunning panoramic views, adding to their appeal. Despite their small size, the rooms are well arranged, cozy and offer everything needed for a pleasant stay. However, a few guests did note occasional lapses in cleaning services and issues with dust in some areas. These instances seem to be isolated, as the overall perception remains positive with many guests considering the hotel one of the cleanest they've experienced.
The hotel's modern bathroom facilities and room maintenance are praised, though there was a mention of the room being superficially clean on rare occasions. Despite this, the consensus is that the hotel's cleanliness is top-notch, making it an ideal choice for travelers who prioritize hygiene and comfort.
Staff
The staff at DoubleTree by Hilton Amsterdam - NDSM Wharf consistently receive high praise from guests for their exceptional friendliness and helpfulness. Visitors frequently compliment the team's attentive and welcoming nature, noting that the staff are knowledgeable, polite and accommodating. Both check-in and check-out experiences are often highlighted as pleasant, thanks to the staff’s efficient and professional demeanor.
Guests feel particularly valued by the warm reception they receive, often being greeted with a smile and even a welcoming cookie upon arrival. The staff’s willingness to assist and their commitment to providing a positive experience is regularly mentioned with many guests noting how the team goes above and beyond to meet their needs, even at short notice.
However, a few reviews indicate instances where service was less than perfect, pointing out gaps in staff knowledge and occasional unhelpfulness. Despite this, the overwhelming consensus is that the staff are incredibly friendly, ensuring a pleasant and comfortable stay. Their exceptional service contributes significantly to the overall positive experience guests have at the hotel.
Wi-Fi
Travelers visiting the 'DoubleTree by Hilton Amsterdam - NDSM Wharf' often highlight the availability of free Wi-Fi as a convenient amenity. However, many have noted inconsistencies in the quality and reliability of the connection. The Wi-Fi tends to be weak and occasionally slow with some guests reporting that it works best in the lobby area rather than in their rooms. Despite the convenience of complimentary internet access, the connection can sometimes be patchy and unstable, affecting overall online experiences. While the Wi-Fi issues are not always critical, the general consensus suggests there is room for improvement in providing a more robust and reliable internet connection for guests.
Gym
The gym at the DoubleTree by Hilton Amsterdam - NDSM Wharf has received mixed feedback. While some guests described it as a great and convenient facility that they used daily, others noted its limitations, such as being small and primarily equipped with cardio machines. On the positive side, the gym is open 24 hours a day, making it accessible at all times. Despite its limited size and equipment, its central location within the hotel adds to its convenience for fitness-minded travelers.
Parking
Parking at the DoubleTree by Hilton Amsterdam - NDSM Wharf receives mixed but largely positive feedback from guests. The hotel offers ample and convenient parking options with many guests appreciating the ease and reliability of parking right next to the hotel. The hotel's own parking lot is available for a fee of 15 euros per day, which many find affordable and reasonable compared to Amsterdam’s usual rates. There are alternative parking options nearby, including public parking which can cost as low as 7 euros for 24 hours, adding to the convenience.
Guests also noted that parking is hassle-free and straightforward with plenty of spaces often available and the option to leave their car parked for several hours after check-out. While some mentioned that the parking lot is not covered or secured and the costs can add up, others praised the tranquility and safety of the car park area. Some did find the parking information to be a bit unclear and pointed out that the parking lot is not fenced or monitored. However, overall, the parking facilities at the hotel are considered good and well-suited to the needs of travelers looking for both convenience and affordability.
Family
At DoubleTree by Hilton Amsterdam - NDSM Wharf, families can expect a welcoming atmosphere with a variety of accommodations suitable for different family sizes. The hotel offers family-friendly zones, family suites and rooms specifically catered to the needs of families. Despite some noted issues such as narrow room sizes for longer stays and occasional booking errors, the property remains a viable option for family getaways.
Parents can relax knowing that public areas are safe and modern, ensuring a comfortable stay for both adults and children. The hotel is located in a perfect spot for those wanting to visit the nearby flea market and benefit from the convenient free ferry access. Friendly employees contribute to the overall positive experience for families, making it a great option for a short family stay. However, there are minor inconveniences such as limited amenities for infants, including no way to heat a baby bottle, which may affect the experience for families with very young children. Despite these small drawbacks, DoubleTree by Hilton Amsterdam - NDSM Wharf offers a commendable experience for family travelers looking for a blend of comfort and convenience.
4 Star
DoubleTree by Hilton Amsterdam - NDSM Wharf offers a stay that aligns well with its four-star rating. Guests frequently describe the hotel as very comfortable, modern and cozy with beautifully and harmoniously decorated rooms. Many find the beds particularly comfortable and appreciate the good service from the staff.
The hotel's pricing is considered great value, contributing to a fantastic experience overall. Its location is often praised as a highlight, adding to the convenience and enjoyment of the stay. The level of comfort provided is deemed suitable for a Hilton with many describing it as a place where you feel right in the middle of the city's action.
Facilities and amenities are noted as being in line with what one would expect from a four-star hotel. The breakfast offerings and the hotel bar are also mentioned positively. Some guests have had less satisfactory experiences, pointing out that the quality and cleanliness didn't always meet their expectations for a hotel of this category.
Overall, DoubleTree by Hilton Amsterdam - NDSM Wharf is found to be worthy of its four-star rating by many satisfied guests, who look forward to returning for future stays.
Business
The DoubleTree by Hilton Amsterdam - NDSM Wharf is an excellent choice for business travelers, offering a range of amenities and services tailored to their needs. Its convenient location makes it a perfect spot for those with business at the NDSM Wharf. Guests have highlighted the business center and good facilities available for work-related tasks. The staff frequently receive praise for being both helpful and friendly, ensuring smooth and pleasant stays. Although there were some issues with the WiFi, the hotel overall receives positive feedback for its business services and connections. While the rooms, particularly those accommodating three people, might feel a bit cramped, they are generally well-equipped and functional. The small elevators are practical and everything functioned as expected. Despite the limited business-oriented attractions in the surrounding area, the hotel's proximity to business hubs makes it a convenient choice for those on work visits.
Accessible
DoubleTree by Hilton Amsterdam - NDSM Wharf offers a generally positive experience for guests with disabilities, highlighted by its effective accessibility features. The hotel's connection to the city, particularly through the free and quick ferry service, makes it incredibly convenient for reaching central locations such as the central station and downtown Amsterdam. The ferry, which operates frequently, is praised for being an accessible and easy means of transit.
The accommodations are notably wheelchair-friendly with rooms adapted for wheelchair users that can comfortably accommodate up to three people. The presence of ramps, elevators and heavy-duty elevators ensures ease of movement within the hotel. Guests have mentioned that accessible spaces within the hotel are suitably prepared for those with mobility issues.
Staff interactions have been described positively, highlighting friendliness and helpfulness, which can significantly enhance the experience of those needing extra assistance.
However, some limitations were noted. There are references to handicapped rooms being somewhat limited and instances of a step to bathrooms which could be a hurdle for wheelchair users. The hotel's area itself is not entirely accessible with reports of no staff help being available at times and certain parts not accessible to wheelchairs.
In summary, while the hotel excels in many aspects of accessibility and convenience, particularly through its connection to the city via ferry, potential guests should be aware of some limitations in specific areas.
No, DoubleTree by Hilton Amsterdam - NDSM Wharf doesn't have any pool.
No, a spa isn't available at DoubleTree by Hilton Amsterdam - NDSM Wharf.
No, DoubleTree by Hilton Amsterdam - NDSM Wharf doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Amsterdam - NDSM Wharf.
Yes, DoubleTree by Hilton Amsterdam - NDSM Wharf has a gym.