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Summary of reviewsHotel FRANQ enjoys a prime location in the heart of Antwerp, offering easy access to the city's attractions, historical sites, shops and restaurants, all within walking distance. Despite the occasional road construction, the hotel's central yet tranquil neighborhood, combined with its stylish decor and private parking facilities, ensures a convenient and pleasant stay.
Guests frequently commend the hotel's breakfast for its delicious, fresh and high-quality offerings, featuring an extensive buffet with a variety of fresh ingredients. However, some find the selection could be more extensive given the cost. Still, the clean and comfortable setting, along with the friendly and helpful staff, make for an enjoyable breakfast experience.
The hotel's dining experience, particularly in its Michelin-starred restaurant, receives high praise for its exquisite gourmet cuisine, superb lunches and delightful dinners. While the gastrobar service has occasional slow periods, the primary restaurant’s quality justifies the expense, promising a memorable culinary experience.
Rooms at Hotel FRANQ are lauded for their modern, minimalist design, comfortable large beds, cleanliness and upscale decor. However, some guests note that the rooms are on the smaller side with limited storage space and occasional maintenance issues. Despite these minor drawbacks, the rooms are appreciated for their cozy and neat ambiance, making them ideal for short stays.
Cleanliness is generally praised with rooms consistently described as spotless and well-cleaned, though some areas such as hallways and certain amenities could benefit from more thorough cleaning. The staff at Hotel FRANQ are highlighted for their friendliness, helpfulness and professionalism, contributing significantly to guest satisfaction and the hotel's luxury atmosphere.
Free WiFi is available, receiving mixed reviews. While many find it satisfactory for basic needs, some report connectivity issues, suggesting room for improvement. Parking options are appreciated for their convenience, though some find the fees high and roadworks occasionally complicate access.
The beds at Hotel FRANQ are highly praised for their comfort with guests frequently describing them as exceptionally comfortable and well-suited for a good night's sleep. The inclusion of amenities like pillow mist further enhances the sleeping experience.
While the hotel does not fully meet all four-star expectations, particularly in lacking amenities like a spa and gym, its boutique charm, stylish décor and luxurious touches create a pleasing atmosphere. Guests appreciate the hotel's blend of elegance, comfort and modern amenities, making it a memorable choice for those seeking an upscale yet cozy stay in Antwerp. Show more
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Hotel with EV Charging Stations
Boutique-style Hotel
Luxury Hotel
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Cosy RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This double room is air-conditioned and features a flat-screen TV, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 1 bed.
Classic RoomProviding free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The twin/double room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV.
Deluxe RoomThis double room has a soundproofing and air conditioning. Some rooms have a bathroom with a bathtub (subject to availability).
Junior SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite provides a tea and coffee maker, a wardrobe, a safe deposit box, tumble dryer, as well as a flat-screen TV. The unit offers 1 bed.
Family RoomOffering free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The family room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV. The unit has 2 beds.
Luxury SuiteThis suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 1 bed.
Guest Reviews
8.5
Very Good
Location
Hotel FRANQ boasts an enviable location that places it squarely in the heart of Antwerp. This prime position allows guests to easily explore the city's attractions, most of which are within walking distance. The hotel's setting balances centrality and tranquility, as it's situated in a quiet, charming neighborhood. The main city center, historical sites, shops and numerous restaurants are all conveniently close. The hotel is also noted for its proximity to the train station and key tourist spots, making it ideal for visitors planning a comprehensive city tour. Despite occasional disturbances from road construction, the consensus highlights an overall excellent and central location, perfect for those eager to discover Antwerp's vibrant offerings on foot.
Guests appreciate the peaceful atmosphere of the hotel's street, offering a quiet retreat after a day of sightseeing. Private parking facilities add to the convenience, though nearby construction might slightly affect ease of vehicle access. With its stylish decor and alluring entryway, the hotel itself complements the bustling yet accessible locale, ensuring a pleasant stay for anyone seeking to explore Antwerp.
Breakfast
Hotel FRANQ's breakfast offerings receive a mixed response from its guests, though the overall sentiment leans positively. Many guests describe the breakfast as delicious, fresh and of high quality with terms like "wonderful," "excellent," "fantastic," "sumptuous," and "perfect" frequently used. The breakfast experience is also noted for being extensive with a buffet offering plenty of choices including fresh ingredients and a lovely continental spread.
However, several reviews mention that the breakfast, while good, could benefit from a more extensive selection. Some guests find it basic and not worth the high cost with prices cited as somewhat exaggerated compared to the variety and service provided. Issues such as slow service, limited hot food options and occasionally poor replenishment have also been noted.
Despite occasional criticisms, the cleanliness and comfort of the breakfast setting, along with helpful and friendly staff, provide a pleasant start to the day for many visitors. The breakfast combines well-maintained spreads and beautifully appointed presentations, making it an enjoyable, albeit not always value-for-money, experience.
Dinner
Hotel FRANQ offers a remarkable dining experience that consistently impresses its guests. The hotel's Michelin-starred restaurant garners praise for its exquisite gourmet cuisine and fantastic food, making it a top choice for food lovers and romantics alike. Guests rave about the superb lunches and delicious dinners, noting the wide selection on the menu. The restaurant's outdoor garden and beautiful courtyard offer a charming setting for meals and the bar is equally well-regarded.
While some found the gastrobar service slow and the ambiance wanting, the primary restaurant's excellent service and delicious cuisine more than make up for it. Meals here might not come cheap, but many feel the quality justifies the expense. Overall, dining at Hotel FRANQ promises a memorable and rewarding culinary experience.
Rooms
Hotel FRANQ boasts rooms that are beautifully decorated with a modern, minimalist style. Guests consistently mention the tasteful furnishings and stylish design, which include comfortable and large beds and some rooms offer scenic views. The rooms are described as clean, well-maintained and equipped with modern amenities like big TVs and Bluetooth speakers. The bedding is often highlighted for its comfort and the hotel's decor is appreciated for its upscale feel.
However, several reviews note the small size of the rooms with some describing them as cramped and lacking sufficient space for personal items. Specific concerns about the limited storage, including small wardrobes and inadequate room for suitcases, are frequently mentioned. There are occasional mentions of minor maintenance issues, such as broken mirrors or non-functional appliances and some rooms reportedly lacked proper noise insulation.
Despite these minor drawbacks, the overall sentiment is that the rooms, though compact, are cozy, neat and fitting for short stays. The hotel's location, along with its beautifully designed spaces, makes it a pleasant choice for travelers who prioritize aesthetics and cleanliness in a boutique hotel setting.
Beds
Hotel FRANQ garners high praise for its bed quality and comfort, as echoed by numerous guest reviews. The consensus highlights the beds as being exceptionally comfortable with adjectives like comfy, wonderful and heavenly used frequently. Guests note not just the beds but also the high-quality bedding and pillows that contribute to a restful night's sleep, making phrases like "super comfortable bed" and "bed and pillows were the best" common sentiments.
Several reviews point out the thoughtful inclusion of amenities such as a pillow mist to enhance the sleeping experience. Guests particularly appreciate the large size of the beds with mentions of two king-size options that add to the comfort. Words like "stylish", "delicious" and "exceptional" indicate that the beds meet both comfort and aesthetic standards.
While most reviews are overwhelmingly positive, there are a few mentions of beds being either too soft or too hard for some individuals' preferences. Additionally, one review noted a noisy bed and another mentioned sleeping poorly, which suggests that personal comfort levels can vary. Despite these few deviations, the majority of the feedback suggests that a stay at Hotel FRANQ promises restful and luxurious sleep on clean, high-quality and very comfortable beds, making it a standout choice for travelers who prioritize comfort.
Cleanliness
Hotel FRANQ receives a mixed but generally favorable assessment regarding its cleanliness from guest reviews. The predominant perception highlights that the hotel boasts very clean and beautifully decorated rooms with an overall atmosphere of neatness and order. Many guests appreciate the rooms being consistently described as spotless, well-cleaned and well-maintained.
Although the hotel is praised for its clean and fresh environment, some reviews indicate certain areas could benefit from more thorough cleaning. Hallways and specific amenities like curtains and bathrooms have occasionally been noted as needing attention. Additionally, some guests have encountered challenges with mosquitoes and insects, even without having opened windows.
Overall, while the hotel stands out for its impeccable cleanliness and welcoming staff, a few areas still have room for improvement to meet all visitors' expectations.
Staff
Hotel FRANQ in the heart of the city has been consistently praised for its exceptional staff. Visitors frequently laud the team for their friendliness, helpfulness and professionalism. Whether it's the warm reception from the front desk or the attentive service from the breakfast and bar teams, the staff at every level are recognized for their dedication to guest satisfaction.
The hotel personnel are characterized by their accommodating and service-oriented nature, always ready to provide suggestions for local attractions and activities. Guests appreciate the consistent friendly and warm welcome, making them feel at home right from check-in.
Additionally, the supportive mentality of the team ensures that any issues, such as concerns about breakfast, are promptly and effectively addressed. There are a few mentions of less positive interactions, but these are overwhelmingly outweighed by the commendations.
Overall, the staff at Hotel FRANQ play a crucial role in delivering top-tier service, contributing significantly to the luxury atmosphere and making guests' stays both pleasant and memorable.
Wi-Fi
Hotel FRANQ offers its guests a mix of experiences when it comes to internet connectivity. Many guests noted the availability of WiFi and found the quality to be satisfactory with good connections that support basic needs. Additionally, the presence of Bluetooth speakers and streaming services adds to the modern amenities. However, some guests experienced issues, reporting poor or non-functional WiFi. While the hotel provides internet and streaming capabilities, traditional television channels and the absence of Netflix leave room for improvement. Overall, the hotel provides sufficient internet services for basic use, though it could benefit from more consistent WiFi and an upgrade in its streaming options.
Parking
Hotel FRANQ offers several parking options that generally receive positive feedback from guests. Many appreciate the convenience of a private parking garage located directly across the street, making it easy to park upon arrival. The ability to leave the car in the garage even after check-out adds an extra layer of convenience for travelers. For those who secure a spot in the hotel's underground garage, the parking is described as safe and private, further enhancing the sense of security.
However, several reviews point out challenges such as high parking fees with some considering €29 per night excessively costly. Additionally, roadworks and poor communication have caused issues with parking access, making it difficult for guests to park at times. There's also mention of limited and tight parking spots, which can be frustrating. Nonetheless, the availability of parking within a 200-meter radius is frequently noted, providing alternative options for those who encounter difficulties. Despite some drawbacks, the overall impression is that Hotel FRANQ does offer reliable parking solutions close to its premises.
4 Star
Hotel FRANQ, a four-star establishment, received mixed feedback regarding its rating and amenities. While some guests appreciated the hotel's excellent amenities and returned for multiple stays, others felt that it fell short of the expected four-star standards. Common critiques included the lack of a spa and gym, which are typically anticipated in a hotel of this caliber. The restaurant and bar being rented out also disappointed some visitors, as they hoped for more accessible in-house dining options. Furthermore, guests mentioned that the pricing did not reflect the value provided, remarking that the experience did not justify the high costs associated with a four-star hotel. Overall, while there were positive aspects, many expected a higher level of service and facilities.
Boutique-Style
Hotel FRANQ consistently impresses guests with its stylish and cozy atmosphere, embodying a charming boutique feel. Described as more home than hotel, it offers a beautifully relaxed environment perfect for a comfortable stay. Visitors appreciate the stylish interior and interesting decor that enhance its cute and boutique ambiance.
The building itself is stunning and the well-maintained, tidy spaces contribute to its overall appeal. Additionally, cycling enthusiasts will find the cycling facilities to be very good, even at shoe level. Ultimately, Hotel FRANQ stands out for its atmospheric boutique style and beautifully decorated spaces, creating a memorable and inviting experience for all its guests.
Luxury
Hotel FRANQ offers a luxurious experience characterized by an elegant and relaxed atmosphere. The hotel's beautiful and meticulously designed interior exudes a boutique-style luxury with a breathtaking entrance hall and lovely decor that enhances its overall appeal. Guests have praised the luxurious care products provided, which contribute to the indulgent experience. This well-maintained hotel, located in a super central area, boasts a beautiful building with an understated elegance that appeals to those seeking a luxury vibe. While some felt the hotel did not fully meet four-star expectations and mentioned minor cleanliness issues, the general consensus highlights the luxury feel and appearance throughout the property.
No, Hotel FRANQ doesn't have any pool.
No, a spa isn't available at Hotel FRANQ.
No, Hotel FRANQ doesn't allow dogs.
Yes, parking facilities are available at Hotel FRANQ.