Centara Grand Beach Resort & Villas Krabi
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Summary of reviewsCentara Grand Beach Resort & Villas Krabi stands out as an exceptional retreat nestled within Krabi's breathtaking landscapes. Surrounded by limestone cliffs and bordered by a national park, the resort sits in a secluded bay accessible only by boat or a scenic monkey trail, offering a tranquil and exclusive environment. Guests consistently praise the panoramic sea views, private sandy beaches and lush gardens, calling it a perfect setting for a peaceful escape. The vistas from the rooms—overlooking the majestic Andaman Sea—further complement the dreamlike landscape of palm trees, exotic flora and towering cliffs.
The breakfast experience at the resort is notably impressive with a wide variety of options catering to diverse dietary needs. Guests highlight the delicious, extensive selection, from various cereals and fruits to Thai specialties and vegan options. While the majority find the breakfast fulfilling and varied, a few point out the need for better restocking and some quality inconsistencies.
When it comes to dining, the resort offers a mix of experiences. The Thai and Japanese restaurants are particularly praised for their flavorful dishes and enjoyable atmosphere. However, the high prices and occasional inconsistencies in food quality and presentation are noted by some guests.
The rooms at Centara Grand Beach Resort & Villas are described as spacious and comfortable, often with private jacuzzis and stunning sea views. However, there are frequent mentions of outdated furnishings and maintenance issues, such as cleanliness concerns and malfunctioning facilities.
Staff at the resort receive high praise for their friendliness and helpfulness. Guests commend the welcoming and attentive service, highlighting individual staff members for their exceptional hospitality. However, there are occasional reports of variability in service quality.
The WiFi service is generally fast and stable in public areas, though some guests experience issues with coverage and frequent reconnections. The spa at the resort is highly recommended with many guests describing it as a magical and relaxing experience, despite the high prices.
The gym, while small, meets guest expectations with its well-maintained equipment and flexible hours. The pool area receives positive feedback for its beautiful and well-maintained pools, though some guests note issues with the availability and condition of pool furniture.
The resort's secluded beach is frequently highlighted for its stunning views and clean, spacious environment. Guests appreciate its tranquil and almost private feel, despite minor issues like the competition for sunbeds.
Overall, Centara Grand Beach Resort & Villas Krabi is acclaimed for its stunning natural setting, luxurious amenities and friendly staff. Despite some areas needing improvement, particularly in room maintenance and dining prices, the resort offers an exotic and serene escape, making it a recommended destination for those seeking tranquility, natural beauty and a memorable vacation experience.
Categories
The breakfast experience at the resort is notably impressive with a wide variety of options catering to diverse dietary needs. Guests highlight the delicious, extensive selection, from various cereals and fruits to Thai specialties and vegan options. While the majority find the breakfast fulfilling and varied, a few point out the need for better restocking and some quality inconsistencies.
When it comes to dining, the resort offers a mix of experiences. The Thai and Japanese restaurants are particularly praised for their flavorful dishes and enjoyable atmosphere. However, the high prices and occasional inconsistencies in food quality and presentation are noted by some guests.
The rooms at Centara Grand Beach Resort & Villas are described as spacious and comfortable, often with private jacuzzis and stunning sea views. However, there are frequent mentions of outdated furnishings and maintenance issues, such as cleanliness concerns and malfunctioning facilities.
Staff at the resort receive high praise for their friendliness and helpfulness. Guests commend the welcoming and attentive service, highlighting individual staff members for their exceptional hospitality. However, there are occasional reports of variability in service quality.
The WiFi service is generally fast and stable in public areas, though some guests experience issues with coverage and frequent reconnections. The spa at the resort is highly recommended with many guests describing it as a magical and relaxing experience, despite the high prices.
The gym, while small, meets guest expectations with its well-maintained equipment and flexible hours. The pool area receives positive feedback for its beautiful and well-maintained pools, though some guests note issues with the availability and condition of pool furniture.
The resort's secluded beach is frequently highlighted for its stunning views and clean, spacious environment. Guests appreciate its tranquil and almost private feel, despite minor issues like the competition for sunbeds.
Overall, Centara Grand Beach Resort & Villas Krabi is acclaimed for its stunning natural setting, luxurious amenities and friendly staff. Despite some areas needing improvement, particularly in room maintenance and dining prices, the resort offers an exotic and serene escape, making it a recommended destination for those seeking tranquility, natural beauty and a memorable vacation experience.
Luxury Resort
Beachfront Resort
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Outdoor Pool
Business Resort
Accessible Resort
Resort with Gym
Resort for Yoga
5-Star Resort
Resort with Outdoor Pool
Guest Reviews
Nestled within the breathtaking landscapes of Krabi, the Centara Grand Beach Resort and Villas offers guests an exceptional environment that fuses the allure of the jungle with the serene beauty of the sea. This sprawling resort, set in a secluded bay, provides one of the most unique stays in the region, surrounded by limestone cliffs and bordered by a national park.
Accessible only by boat or a scenic monkey trail, the resort's remote and private location guarantees tranquility and exclusivity. Guests praise the panoramic sea views, the private sandy beaches and the lush gardens that create a perfect setting for a peaceful retreat. The proximity to the famous Railay Beach adds to the allure, allowing for both seclusion and adventure.
The landscape is nothing short of dreamlike—a blend of palm trees, exotic flora and towering rocky cliffs. Visitors rave about the stunning natural views from almost every corner of the property, including from the rooms, which often overlook the majestic Andaman Sea. This magical setting offers an exotic holiday feeling, making it an ideal escape from the bustling crowds of nearby Ao Nang, yet only a short speedboat ride away.
Overall, the resort’s exceptional, paradise-like location receives high praise for its serene atmosphere, beautiful nature and the unique combination of mountain and sea views, making it a standout destination for those seeking tranquility and natural beauty.
The breakfast experience at Centara Grand Beach Resort & Villas Krabi receives high praise from guests, often highlighting its quality and variety. Described as delicious, amazing and fantastic, the breakfast buffet offers a rich and extensive selection catering to diverse tastes and dietary needs, including healthy options and a notable vegan selection.
The buffet is often cited as a highlight of the stay, featuring multiple types of cereals, fruits, juices, egg dishes, Thai specialties, muffins and coffee. Many guests appreciate the plentiful and well-stocked spread, which they found fulfilling and suitable for long stays without becoming repetitive. The breakfast was said to be varied and comprehensive with some even considering it the best they had in Thailand.
However, there were a few criticisms. Some guests felt the breakfast needed better restocking and that the quality did not always align with the hotel's five-star rating. The location of the breakfast was also occasionally mentioned as being scattered and a few noted specific food items like bread not meeting expectations. Nevertheless, overall views lean heavily positive, emphasizing excellent quality, wide variety and enjoyable taste.
Centara Grand Beach Resort & Villas in Krabi presents a mixed bag when it comes to dining experiences. While the resort boasts a selection of restaurants that serve very tasty food with some guests highlighting the delicious offerings, particularly praising the Japanese and Thai cuisine, others found the food to be subpar and outrageously overpriced.
The Thai restaurant stands out as a highlight with superb dishes and an explosion of flavors, making it one of the best Thai cuisine experiences for some travelers. The Japanese restaurant is also frequently complimented for its delicious food and live cooking show, adding an entertaining twist to the dining experience. Themed dinners, especially the Thai buffet dinner in front of the beach, have been described as fantastic and not to be missed.
On the other hand, several guests have observed that the food options are quite expensive with prices for meals and drinks being on the high side even by north European standards. Bland and mediocre food, alongside shambolic special dinners like the Valentine's Day event, have left some visitors disappointed. Additionally, maintenance issues and inconsistencies in food quality between different outlets have been pointed out.
Despite some drawbacks, the excellent service and good atmosphere at the restaurants, combined with standout dishes and scenic beachfront dining options, ensure that there are redeeming features for those who choose to dine within the resort. However, potential guests should be prepared for the hefty price tag that comes with the culinary experience at Centara Grand Beach Resort & Villas Krabi.
Centara Grand Beach Resort & Villas Krabi offers rooms that are consistently described as spacious and boasting stunning views. Many guests appreciate the comfort and size of the rooms with several highlighting their superb privacy and inclusion of amenities such as private jacuzzis on the balcony. Beautifully decorated interiors add to the charm and unique designs paired with the striking sea views leave a lasting impression.
However, there are significant drawbacks mentioned that diminish the overall experience. A consistent theme of outdated and worn-out furnishings, along with poor maintenance, is prevalent across reviews. Many guests have noted issues with cleanliness, including mold, dust and poorly maintained facilities such as broken air conditioning and malfunctioning door handles. Additionally, several reviews mention disturbing noises and pests like silverfish and even mice.
The picturesque setting of the resort, nestled amidst the jungle and offering a truly dramatic viewing experience from hillside rooms, is a definite plus, yet the challenges of reaching certain rooms due to steep stairs and distances from the lobby are something to consider. Overall, while the resort's rooms can impress with space, comfort and views, the need for renovation and better upkeep is a recurrent suggestion from guests.
The guest reviews for Centara Grand Beach Resort & Villas Krabi highlight a mix of opinions when it comes to the hotel's beds. Many guests found the beds to be comfortable with several mentioning specific praise for the very comfortable bedding and good quality mattresses. The presence of king-size beds, big beds, large beds with good mattresses and even a luxurious bed contributed positively to their stay. Pillows were generally found to be comfortable, though there were some complaints about thin pillows flattening during use.
However, there were also repeated mentions of issues such as beds being slightly worn out, old bedding and at times, torn or dirty sheets. Some guests experienced discomfort due to outdated furniture and mattresses. Poolside beds were noted as insufficient and there were isolated incidents regarding only having one towel on the second day.
On a more positive note, the bedding situation was somewhat mitigated by the hotel's attentive maintenance crew, who addressed some issues promptly. Despite these mixed reviews, the hotel's cozy and comfy beds often stood out, making a significant positive impact on many visitors' experiences.
The cleanliness of the Centara Grand Beach Resort & Villas Krabi appears to be a mixed bag according to guest reviews. While some guests found their rooms to be clean, spacious and comfortable, others reported significant cleanliness issues. Common complaints include dirty rooms, dust on surfaces, stained blinds and outdated furnishings. The pool area and common spaces also received negative remarks with some guests noting dirty sun loungers and algae in the pool. Despite the pleasant mention of fresh and diverse fruits and a clean beach, the resort’s overall cleaning standards and upkeep seem to fall short of expectations for a 5-star resort. Housekeeping inconsistencies and issues such as mold, cobwebs and even monkey feces on balconies were specifically highlighted. There’s a clear need for improved maintenance and a more consistent cleaning service to address these varied experiences.
The staff at Centara Grand Beach Resort & Villas Krabi consistently receives high praise for their friendliness and helpfulness. Many guests highlight the welcoming, polite and kind nature of the employees, noting that they are always smiling and eager to assist. The professionalism and attentiveness of the staff are also frequently mentioned with special recognition for individuals like Sen, Valentina and Vladimir who are described as attentive, caring, cheerful and sociable.
Guests appreciate the staff’s effort to accommodate every request and their readiness to help, making interactions pleasant and efficient. The housekeeping team is often commended for their adorable demeanor and dedication to cleanliness, while the front office and reception staff are noted for their patience and attentiveness.
Overall, service levels are described as exceptional and the team is characterized as super friendly, welcoming and accommodating. However, there are occasional mentions of variability in service quality with some guests encountering less hospitable or inattentive staff members, particularly at the reception.
Despite these occasional inconsistencies, the majority of reviews showcase a dedicated and charming team that significantly enhances the guest experience at this scenic resort, making it a commendable choice for a relaxing stay in Krabi.
The WiFi experience at Centara Grand Beach Resort & Villas Krabi presents a mixed bag based on guest reviews. On the positive side, the internet is described as fast and stable with excellent coverage in public areas and the service is complimentary without extra charges. Guests appreciated the strong and clean signal throughout the resort, making it easy to stay connected.
However, there are a few noted areas for improvement. Some guests reported issues with poor coverage and the need for frequent reconnections. The connectivity can sometimes be unreliable with occasional problems in certain areas of the resort and during specific periods. The network devices are also mentioned as old, which might contribute to these inconsistencies. Overall, while the WiFi generally works well in public spaces, there is room for enhancing the reliability and coverage throughout the entire resort.
The Centara Grand Beach Resort & Villas Krabi has garnered much admiration for its spa. Most guests describe the spa as amazing, magical and exceptional, recounting positive experiences with phrases like best massage ever and incredible spa services. The atmosphere and quality of the treatment left many feeling relaxed and stress-free, thanks to the professional and attentive staff. The spa is highly recommended, though several visitors noted that prices are quite high, if not exorbitant, especially by northern European standards. Despite some criticism regarding expensive rates and occasional crowding, making reservations advised, the overall spa experience is often highlighted as great and indulgent.
The Centara Grand Beach Resort & Villas Krabi boasts a nice gym that guests appreciate for its quality and availability. Described as a small but well-equipped fitness room, it meets the needs of most visitors. The fitness center stands out for its great operating hours, available from 6 AM to 11 PM, offering flexibility and convenience for those looking to maintain their workout routine. Overall, the gym is regarded as decent and satisfactory by its users.
Centara Grand Beach Resort & Villas Krabi offers a variety of pool experiences that have largely received positive feedback from guests. The pools are frequently described as fantastic, beautiful and well-maintained. The landscapes surrounding the pools enhance their appeal with many visitors appreciating the great views from both their rooms and the pool areas. The pools are praised for being large, clean and accessible with features such as slides and basketball hoops that provide fun for children.
The resort's infinity pool and the Zen pool are highly appreciated, offering a serene and picturesque experience by the sea with mountain views. Families have particularly enjoyed the pool with a slide, which is noted as being attractive to children.
Despite the overall positive feedback, some guests have mentioned a few areas for improvement. There are concerns about an insufficient number of sunbeds and broken or outdated pool furniture. Occasional issues such as algae in the pool and inconsistent pool temperature have been noted. Additionally, there is a need for quicker buggy services to the pool area and more amenities around the pool.
Despite these minor issues, the pool area is frequently highlighted as a lovely and refreshing place to spend time with many guests commending its overall peaceful and pleasant atmosphere.
Centara Grand Beach Resort & Villas Krabi boasts a secluded and picturesque beachfront experience, often celebrated by guests for its stunning sea views framed by dramatic mountains. The beach, described as clean and beautiful, offers a serene and private escape despite occasional accessibility by outside visitors. The unique location provides an almost private feel, perfect for relaxation and taking solace from the surroundings.
Guests appreciated the ample space of the large and well-maintained beach, which is ideal for family outings and swimming. Activities like beach volleyball, kayaking and paddleboarding add to the allure, allowing exploration of nearby beaches. However, some guests noted a lack of sunbeds and shade as minor inconveniences and pointed out that competition for the available lounge chairs can be high.
Despite these minor issues, the consensus remains highly positive, commending the beach for its calm, beauty and cleanliness. The combination of a spectacular pool by the beach and the availability of picnic spots further enhances the guest experience. The overall sentiment highlights the beach as a dream location, making it a highly recommended spot for those seeking a tranquil and scenic seafront retreat.
Centara Grand Beach Resort & Villas Krabi emerges as an ideal destination for families seeking a memorable vacation. With its range of family-friendly amenities and activities, the resort is exceptionally inviting to guests with young children. Spacious family suites ensure comfortable stays while a variety of dining options cater to the needs of families dining together. The resort's kids club is a popular hit among the young ones, offering numerous activities tailored specifically for them.
Children can enjoy dedicated pool areas and a fun slide that adds to the excitement, while the presence of monkeys around the property serves as an unexpected delight. The beach near the resort is perfect for kids, providing a safe and fun environment for family beach activities. Although certain areas such as the path to some rooms can be a bit challenging, overall, the property remains highly suitable for families.
Staff members are particularly accommodating towards families with young children, ensuring that everyone's needs are met. Families can enjoy pool movies on occasion and plenty of activities designed to engage young minds and keep them entertained fill the day. While the resort can get crowded with kids, it only adds to the lively family-friendly atmosphere that the property is known for.
In conclusion, Centara Grand Beach Resort & Villas Krabi is a fantastic choice for family vacations, offering a wide array of family-oriented amenities and activities that make it a memorable and enjoyable experience for both parents and children alike.
Centara Grand Beach Resort & Villas Krabi is often lauded for its excellent service and luxurious setting, which contribute positively to its reputation as a five-star resort. The beautiful surroundings and some luxury amenities, such as private jacuzzis, add to the appeal for many guests. However, there are significant discrepancies between its advertised five-star status and the actual experiences of multiple visitors. Several reviews highlight a mismatch between the five-star rating and the facilities provided. The property, last refurbished in 2013, is described as tired and in dire need of renovation with outdated furniture and lacking basic five-star amenities like consistent hot water.
While some guests recognize the resort as one of the best five-star properties, others feel it is more akin to a three-star hotel charging five-star prices. Issues such as missed housekeeping amenities and repeated charges for services contribute to a perception of poor service and an overall decline in quality. The hotel is frequently described as falling short of international five-star standards, often resulting in disappointment for those who booked expecting perfection. Consequently, while the resort offers a beautiful setting and certain luxurious features, it does not consistently meet the high expectations associated with a five-star establishment.
Centara Grand Beach Resort & Villas Krabi offers a mix of experiences for business travelers. While highlighted for its suitability for business stays, the resort is described as business and accessibility friendly. However, there are mentions of a complex credit payment system and occasional card terminal issues, suggesting some inconveniences in transactions. The resort has been categorized as a business resort, but feedback indicates that business facilities could use improvement. Nonetheless, it is still recommended for those on business trips, balancing its strengths in accommodation with areas needing enhancement.
Centara Grand Beach Resort & Villas Krabi offers a beachfront location with captivating ocean views and the soothing sound of waves crashing in your room. The facilities within the resort are generally accessible and the reception area is easy to reach. Additionally, moving around the pool area is convenient and there are various activities available for all guests.
However, guests with mobility issues may find the resort challenging to navigate. The resort is only accessible by complimentary shuttle boats, which can be difficult for older people or those with balance issues due to the unstable pier and floating jetty. The steepness of some areas and the wooden steps can also present difficulties.
The Monkey Trail, a popular route to the hotel, is not suitable for people with reduced mobility. Some rooms and neighboring areas are less accessible, making it a struggle particularly for the elderly or those with strollers and wheelchairs.
While the beach area and the overall setting provide a serene environment, the isolated location of the resort and the complicated arrival process may not be ideal for everyone. Accessible outlets by the bed and designated wheelchair-accessible rooms aim to improve convenience, but overall accessibility remains a concern for certain guests.
The private pools at Centara Grand Beach Resort & Villas Krabi are a highlight for many guests with rooms offering their own private pools that are described as insane and wonderful. These private pools provide stunning views, including amazing perspectives of the bay from balconies. Some terraces not only feature private pools but also include jacuzzis and sun loungers for added relaxation. The deluxe rooms come with notably large private pools and some even have fun additions like slides. However, there have been occasional mentions of cleanliness issues and room mismanagement. Despite a few setbacks, the overall experience of having a private pool with a sea view remains a cherished aspect of the stay for many guests.
The outdoor pool at Centara Grand Beach Resort & Villas Krabi receives high praise from guests. Many describe it as beautiful, well-maintained and perfectly integrated into the hotel's serene, natural environment. The pool area includes several levels and features an infinity pool on the shore, providing stunning views for those lounging nearby. The slide is a fun addition, particularly appreciated by families and some private pools come with their own slides and views. Guests find the pool spacious and not overly crowded with many highlighting the peaceful and pleasant atmosphere. However, a few noted the limited availability of sunbeds. Overall, the pool service is well-regarded, rounding out a satisfying and enjoyable experience at the resort's outdoor pool facilities.
Centara Grand Beach Resort & Villas Krabi offers an inviting blend of luxury and elegance accented with premium amenities. The resort exquisitely captures the essence of a tropical Thai paradise, presenting an exquisite setting that feels almost regal. Guests often praise the luxurious style and decor, highlighting the resort's impressive spa, well-maintained whirlpool terraces and opulent poolside views. The luxurious rooms and private villas, complete with jacuzzis, are often remarked as top-tier, providing a serene and clean environment for relaxation.
While the location itself is idyllic and the service quality stands out with its high standards, there are mixed feelings about the resort’s 5-star rating. Some reviews indicate that while the resort maintains a luxurious feel, certain aspects, such as room cleanliness and overall upkeep, fall short of the true 5-star experience expected from such a high-end location. Despite this, the resort’s refined amenities and tranquil setting ensure guests frequently leave with an overwhelmingly positive impression, describing it as a place they would happily return to numerous times. However, a few reviews suggest that the cost may not always justify the luxury rating, giving potential visitors something to ponder.
Centara Grand Beach Resort & Villas Krabi provides an idyllic setting perfect for a romantic getaway. Offering breathtaking views and a secluded, private location, it is ideal for couples looking to escape and indulge in tranquility. Guests rave about the incredible romantic dinners on the beach with candlelight creating an intimate ambiance that is perfect for proposals. The resort's romantic options and amenities cater specifically to couples, whether it’s preparing honeymoon rooms or organizing special beachfront meals. Many highlight the stunning views and romantic furniture, which enhance the overall romantic atmosphere. The balconies, some even equipped with hottubs, add an extra touch of luxury. For those seeking a romantic place for their honeymoon or a serene getaway, this resort provides a perfect setting for romance and relaxation.
Nestled in a secluded cove, the Centara Grand Beach Resort & Villas Krabi offers an exclusive beachfront experience that many guests find remarkable. The hotel, situated on a private beach, provides stunning and unobstructed views over the bay, enhancing the dream-like atmosphere of this exceptional location. The beach itself is well-maintained and incredibly clean, a noted improvement from many guests’ previous stays at other resorts. The pristine, private setting ensures that the beach remains uncrowded, granting visitors an unparalleled sense of serenity and exclusivity.
Guests praise the beauty and cleanliness of the beachfront, emphasizing the peaceful and private atmosphere. The resort's beachfront properties and villas offer direct access to the sand and waves with several reviews highlighting the soothing sounds of the ocean that permeate the rooms. Additionally, the excellent location provides easy access to the beach for guests of all ages and capabilities, supported by friendly and attentive staff.
The beachfront setting is perfect for a range of activities, including beach volleyball and accessible services. The beachfront bar and restaurant provide an idyllic backdrop for dining and relaxation, further enriching the overall experience. With its paradisiacal ambiance, stunning views and top-notch facilities, the Centara Grand Beach Resort & Villas Krabi positions itself as a standout destination for beach lovers seeking tranquillity and breathtaking scenery.
Location Show Map
Location
Accessible only by boat or a scenic monkey trail, the resort's remote and private location guarantees tranquility and exclusivity. Guests praise the panoramic sea views, the private sandy beaches and the lush gardens that create a perfect setting for a peaceful retreat. The proximity to the famous Railay Beach adds to the allure, allowing for both seclusion and adventure.
The landscape is nothing short of dreamlike—a blend of palm trees, exotic flora and towering rocky cliffs. Visitors rave about the stunning natural views from almost every corner of the property, including from the rooms, which often overlook the majestic Andaman Sea. This magical setting offers an exotic holiday feeling, making it an ideal escape from the bustling crowds of nearby Ao Nang, yet only a short speedboat ride away.
Overall, the resort’s exceptional, paradise-like location receives high praise for its serene atmosphere, beautiful nature and the unique combination of mountain and sea views, making it a standout destination for those seeking tranquility and natural beauty.
Breakfast
The buffet is often cited as a highlight of the stay, featuring multiple types of cereals, fruits, juices, egg dishes, Thai specialties, muffins and coffee. Many guests appreciate the plentiful and well-stocked spread, which they found fulfilling and suitable for long stays without becoming repetitive. The breakfast was said to be varied and comprehensive with some even considering it the best they had in Thailand.
However, there were a few criticisms. Some guests felt the breakfast needed better restocking and that the quality did not always align with the hotel's five-star rating. The location of the breakfast was also occasionally mentioned as being scattered and a few noted specific food items like bread not meeting expectations. Nevertheless, overall views lean heavily positive, emphasizing excellent quality, wide variety and enjoyable taste.
Dinner
The Thai restaurant stands out as a highlight with superb dishes and an explosion of flavors, making it one of the best Thai cuisine experiences for some travelers. The Japanese restaurant is also frequently complimented for its delicious food and live cooking show, adding an entertaining twist to the dining experience. Themed dinners, especially the Thai buffet dinner in front of the beach, have been described as fantastic and not to be missed.
On the other hand, several guests have observed that the food options are quite expensive with prices for meals and drinks being on the high side even by north European standards. Bland and mediocre food, alongside shambolic special dinners like the Valentine's Day event, have left some visitors disappointed. Additionally, maintenance issues and inconsistencies in food quality between different outlets have been pointed out.
Despite some drawbacks, the excellent service and good atmosphere at the restaurants, combined with standout dishes and scenic beachfront dining options, ensure that there are redeeming features for those who choose to dine within the resort. However, potential guests should be prepared for the hefty price tag that comes with the culinary experience at Centara Grand Beach Resort & Villas Krabi.
Rooms
However, there are significant drawbacks mentioned that diminish the overall experience. A consistent theme of outdated and worn-out furnishings, along with poor maintenance, is prevalent across reviews. Many guests have noted issues with cleanliness, including mold, dust and poorly maintained facilities such as broken air conditioning and malfunctioning door handles. Additionally, several reviews mention disturbing noises and pests like silverfish and even mice.
The picturesque setting of the resort, nestled amidst the jungle and offering a truly dramatic viewing experience from hillside rooms, is a definite plus, yet the challenges of reaching certain rooms due to steep stairs and distances from the lobby are something to consider. Overall, while the resort's rooms can impress with space, comfort and views, the need for renovation and better upkeep is a recurrent suggestion from guests.
Beds
However, there were also repeated mentions of issues such as beds being slightly worn out, old bedding and at times, torn or dirty sheets. Some guests experienced discomfort due to outdated furniture and mattresses. Poolside beds were noted as insufficient and there were isolated incidents regarding only having one towel on the second day.
On a more positive note, the bedding situation was somewhat mitigated by the hotel's attentive maintenance crew, who addressed some issues promptly. Despite these mixed reviews, the hotel's cozy and comfy beds often stood out, making a significant positive impact on many visitors' experiences.
Cleanliness
Staff
Guests appreciate the staff’s effort to accommodate every request and their readiness to help, making interactions pleasant and efficient. The housekeeping team is often commended for their adorable demeanor and dedication to cleanliness, while the front office and reception staff are noted for their patience and attentiveness.
Overall, service levels are described as exceptional and the team is characterized as super friendly, welcoming and accommodating. However, there are occasional mentions of variability in service quality with some guests encountering less hospitable or inattentive staff members, particularly at the reception.
Despite these occasional inconsistencies, the majority of reviews showcase a dedicated and charming team that significantly enhances the guest experience at this scenic resort, making it a commendable choice for a relaxing stay in Krabi.
Wi-Fi
However, there are a few noted areas for improvement. Some guests reported issues with poor coverage and the need for frequent reconnections. The connectivity can sometimes be unreliable with occasional problems in certain areas of the resort and during specific periods. The network devices are also mentioned as old, which might contribute to these inconsistencies. Overall, while the WiFi generally works well in public spaces, there is room for enhancing the reliability and coverage throughout the entire resort.
Spa
Gym
Pool
The resort's infinity pool and the Zen pool are highly appreciated, offering a serene and picturesque experience by the sea with mountain views. Families have particularly enjoyed the pool with a slide, which is noted as being attractive to children.
Despite the overall positive feedback, some guests have mentioned a few areas for improvement. There are concerns about an insufficient number of sunbeds and broken or outdated pool furniture. Occasional issues such as algae in the pool and inconsistent pool temperature have been noted. Additionally, there is a need for quicker buggy services to the pool area and more amenities around the pool.
Despite these minor issues, the pool area is frequently highlighted as a lovely and refreshing place to spend time with many guests commending its overall peaceful and pleasant atmosphere.
Beach
Guests appreciated the ample space of the large and well-maintained beach, which is ideal for family outings and swimming. Activities like beach volleyball, kayaking and paddleboarding add to the allure, allowing exploration of nearby beaches. However, some guests noted a lack of sunbeds and shade as minor inconveniences and pointed out that competition for the available lounge chairs can be high.
Despite these minor issues, the consensus remains highly positive, commending the beach for its calm, beauty and cleanliness. The combination of a spectacular pool by the beach and the availability of picnic spots further enhances the guest experience. The overall sentiment highlights the beach as a dream location, making it a highly recommended spot for those seeking a tranquil and scenic seafront retreat.
Family
Children can enjoy dedicated pool areas and a fun slide that adds to the excitement, while the presence of monkeys around the property serves as an unexpected delight. The beach near the resort is perfect for kids, providing a safe and fun environment for family beach activities. Although certain areas such as the path to some rooms can be a bit challenging, overall, the property remains highly suitable for families.
Staff members are particularly accommodating towards families with young children, ensuring that everyone's needs are met. Families can enjoy pool movies on occasion and plenty of activities designed to engage young minds and keep them entertained fill the day. While the resort can get crowded with kids, it only adds to the lively family-friendly atmosphere that the property is known for.
In conclusion, Centara Grand Beach Resort & Villas Krabi is a fantastic choice for family vacations, offering a wide array of family-oriented amenities and activities that make it a memorable and enjoyable experience for both parents and children alike.
5 Star
While some guests recognize the resort as one of the best five-star properties, others feel it is more akin to a three-star hotel charging five-star prices. Issues such as missed housekeeping amenities and repeated charges for services contribute to a perception of poor service and an overall decline in quality. The hotel is frequently described as falling short of international five-star standards, often resulting in disappointment for those who booked expecting perfection. Consequently, while the resort offers a beautiful setting and certain luxurious features, it does not consistently meet the high expectations associated with a five-star establishment.
Business
Accessible
However, guests with mobility issues may find the resort challenging to navigate. The resort is only accessible by complimentary shuttle boats, which can be difficult for older people or those with balance issues due to the unstable pier and floating jetty. The steepness of some areas and the wooden steps can also present difficulties.
The Monkey Trail, a popular route to the hotel, is not suitable for people with reduced mobility. Some rooms and neighboring areas are less accessible, making it a struggle particularly for the elderly or those with strollers and wheelchairs.
While the beach area and the overall setting provide a serene environment, the isolated location of the resort and the complicated arrival process may not be ideal for everyone. Accessible outlets by the bed and designated wheelchair-accessible rooms aim to improve convenience, but overall accessibility remains a concern for certain guests.
Private Pool
Outdoor Pool
Luxury
While the location itself is idyllic and the service quality stands out with its high standards, there are mixed feelings about the resort’s 5-star rating. Some reviews indicate that while the resort maintains a luxurious feel, certain aspects, such as room cleanliness and overall upkeep, fall short of the true 5-star experience expected from such a high-end location. Despite this, the resort’s refined amenities and tranquil setting ensure guests frequently leave with an overwhelmingly positive impression, describing it as a place they would happily return to numerous times. However, a few reviews suggest that the cost may not always justify the luxury rating, giving potential visitors something to ponder.
Romantic
Beachfront
Guests praise the beauty and cleanliness of the beachfront, emphasizing the peaceful and private atmosphere. The resort's beachfront properties and villas offer direct access to the sand and waves with several reviews highlighting the soothing sounds of the ocean that permeate the rooms. Additionally, the excellent location provides easy access to the beach for guests of all ages and capabilities, supported by friendly and attentive staff.
The beachfront setting is perfect for a range of activities, including beach volleyball and accessible services. The beachfront bar and restaurant provide an idyllic backdrop for dining and relaxation, further enriching the overall experience. With its paradisiacal ambiance, stunning views and top-notch facilities, the Centara Grand Beach Resort & Villas Krabi positions itself as a standout destination for beach lovers seeking tranquillity and breathtaking scenery.
Yes, Centara Grand Beach Resort & Villas Krabi has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Centara Grand Beach Resort & Villas Krabi.
No, Centara Grand Beach Resort & Villas Krabi doesn't allow dogs.
No, parking facilities aren't available at Centara Grand Beach Resort & Villas Krabi.
Yes, Centara Grand Beach Resort & Villas Krabi has a gym.
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