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Park Hotel Arbanassi

Arbanasi , Kapitanska 7 (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsPark Hotel Arbanassi has garnered overall positive feedback, particularly due to its outstanding location atop a mountain, providing stunning panoramic views of Veliko Tarnovo and a serene, quiet environment amidst the picturesque village of Arbanassi. Its proximity to town center, forest and tourist attractions adds to the convenience and accessibility for visitors.

The facilities are well-regarded, featuring large, clean rooms and a beautifully maintained garden ideal for relaxation. Many guests appreciate the family-friendly amenities and peaceful setting, making it an excellent choice for family vacations. The rooms are consistently praised for their spaciousness, cleanliness and comfort with many offering beautiful views and ample space even for families.

The hotel’s dining experience, particularly its dinner service, stands out with guests frequently commending the delicious, well-prepared food and generous portions. The restaurant's value for money is highlighted, although some mention a limited menu. Breakfast, however, receives mixed reviews with many finding it adequate but not up to four-star standards, noting issues with variety, quality and presentation.

Staff at Park Hotel Arbanassi are frequently described as friendly, polite and helpful, contributing positively to the guest experience despite occasional inconsistencies during breakfast services. The hotel also offers good parking options with free indoor and underground parking, though some guests noted the cleanliness of the covered area could be improved.

The spa area at Park Hotel Arbanassi receives mixed reviews; while appreciated for its ambiance and heated pool, it faces criticism for limited operating hours and inconsistent availability of amenities like the sauna and jacuzzi. Cleanliness and maintenance concerns were also highlighted.

The pool area is generally well-received for its cleanliness, warm water and pleasant surroundings, although occasional issues with water cleanliness and temperature were noted. The family-oriented features, including a well-maintained playground and comfortably heated indoor pool, are especially appreciated by those traveling with children.

While the hotel's beds are praised for their comfort, some guests found the pillows too firm and noted that the extra beds were uncomfortable. The size of the beds also sometimes did not meet four-star expectations.

Overall, even though Park Hotel Arbanassi is lauded for its comfort, scenic beauty and family-friendly nature, there are areas for improvement, notably in the breakfast service and certain aspects of room and spa maintenance. Despite being marketed as a four-star hotel, many guests feel that the overall experience aligns more closely with a two or three-star rating.
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Categories

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Standard Double or Twin Room with Balcony Features a minibar and flat-screen TV. Some rooms have a balcony.

Standard Double or Twin Room with No balcony The spacious twin/double room offers air conditioning, a seating area, as well as a private bathroom boasting a bath or a shower and a hairdryer. The unit has 2 beds.

Standard Double or Twin Room with Panoramic View Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath and a hairdryer. The twin/double room has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a safe deposit box, as well as heating. The unit has 2 beds.

One-Bedroom Apartment This air-conditioned apartment is comprised of a flat-screen TV with cable channels and a private bathroom.

Panoramic Studio Featuring free toiletries and bathrobes, this studio includes a private bathroom with a shower and a hairdryer. The studio has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a safe deposit box, as well as a sofa. The unit has 2 beds.

About Park Hotel Arbanassi

License: 814211862

Guest Reviews

8.2

Very Good

Location

Park Hotel Arbanassi is highly praised for its outstanding location atop a mountain, offering stunning panoramic views of Veliko Tarnovo. Guests frequently mention the serene and quiet surroundings, ideal for a restful retreat amidst the picturesque village of Arbanassi. The hotel is well-placed near the town center, forest and various tourist attractions, making it a convenient and accessible choice for visitors.

The facilities are noted to be excellent with large, clean rooms and a well-maintained garden perfect for relaxation. The location is particularly favored for its beauty, tranquility and breathtaking views from the balconies, enhancing the overall guest experience. The area is also recognized as family-friendly with amenities suitable for children and a peaceful environment ideal for a family vacation. Overall, Park Hotel Arbanassi offers a perfect blend of comfort, scenic beauty and convenience, making it a top choice for a quiet and enjoyable stay.

Breakfast

When visiting Park Hotel Arbanassi, breakfast experiences tend to vary considerably among guests. Many describe the breakfast as good or decent with sufficient options to start the day. However, the common sentiment suggests that while the quality is acceptable, it often falls short of four-star expectations, showing a need for improvement. Guests noted a limited variety with offerings being quite basic and repetitive, leading to a monotonous experience over multiple days.

Issues raised include low-quality products, insufficiency of replenishments and poor cleanliness of dishes. Some reviews mention poor management with empty trays and a crowded dining area as well. Despite these drawbacks, others found the homemade and quick breakfast satisfactory for those who are not picky. A few guests even praise the breakfast for being excellent and delicious, indicating that it satisfies a diverse range of tastes and preferences when available.

The overall consensus is that while the breakfast service is generally considered adequate, there is significant room for enhancement, particularly in terms of variety, quality and presentation to truly meet the standards of a four-star hotel.

Dinner

The dining experience at Park Hotel Arbanassi stands out for its excellent quality and attentive service. Guests consistently praise the delicious and well-prepared food, noting that meals are tasty and portions are generous. The restaurant delivers with a variety of appetizing dishes and quick service which adds to the overall positive dining experience.

Visitors also appreciate the fantastic value for money, highlighting that the food quality surpasses many other European destinations that claim high standards. While some reviews mention a limited menu and desire for more variety, the overall feedback remains positive with the restaurant being described as clean, well-equipped and offering excellent prices. Guests note their satisfaction with both the food and the value, making the restaurant a recommended option for dining at Park Hotel Arbanassi.

Rooms

The rooms at Park Hotel Arbanassi impress with their spaciousness, cleanliness and comfort. Guests repeatedly highlight the large size of the rooms, often mentioning that they provide ample space even for families or extra guests. The comfort of the beds and the warmth of the rooms add to the overall cozy experience.

Many rooms also boast beautiful, expansive views and some come with large terraces or balconies, enhancing the stay with a pleasant outdoor experience. The well-maintained cleanliness is consistently praised with frequent towel changes and overall tidy conditions mentioned by guests.

However, some critiques note areas needing improvement such as a lack of amenities like slippers or kettles and occasional cleanliness oversights. Despite these minor issues, the rooms are generally described as comfortable, well-equipped and perfect for a tranquil retreat amidst a green and quiet setting.

Beds

Park Hotel Arbanassi offers guests comfortable sleeping experiences characterized mostly by their high-quality mattresses and luxurious bedding. Many visitors consistently highlight the comfort of the beds, noting the spacious and clean rooms that often come with balconies. While some guests have mentioned that the pillows are quite firm and not very comfortable, the overall consensus is that the beds themselves are very good. However, the size of the beds might not always meet the expectations of a 4-star rating and the extra beds have received some criticism for being uncomfortable. Despite a few drawbacks, the positive feedback on the comfortable beds and room amenities stands out in guest reviews.

Cleanliness

Park Hotel Arbanassi receives mixed feedback regarding its cleanliness. While many guests commend the hotel's overall cleanliness as top-notch and impeccable, others feel the rooms and some areas could use more attention. Several reviewers appreciate the spacious and well-maintained rooms, highlighting the immaculate linens and towels and the cleanliness of the pool area with warm water. Daily towel changes and a clean, heated pool further add to the positive experience.

However, a few guests report issues, such as dust on furniture, families of spiders in the bathroom and general room tidiness falling short. Some areas, including the spa and the walls, were noted to be less than pristine. Despite these concerns, the majority feedback leans toward a satisfactory level of cleanliness corresponding to the price, making Park Hotel Arbanassi a generally clean and pleasant place to stay, enhanced by a beautiful location and stunning views.

Staff

Park Hotel Arbanassi receives high praise for its commendable staff, frequently described as friendly, polite and incredibly helpful. Numerous guests highlight the staff's welcoming and warm attitude, creating a positive and inviting atmosphere. Guests often mention the staff's professionalism, attentiveness and competence with some noting their serious and safety-conscious approach. The reception personnel, in particular, are applauded for their helpfulness and friendliness, while the restaurant staff are recognized for providing great service.

However, there is a note of inconsistency, as some guests found the staff unresponsive or reserved during certain times, such as breakfast. Despite these few instances, the overall sentiment remains overwhelmingly positive with guests appreciating the staff's communicative nature and excellent service across various aspects of their stay.

Spa

The Park Hotel Arbanassi has a spa area that includes a heated pool, sauna and jacuzzi. While there are massage services available, guests have shared mixed feedback regarding their spa experiences. Many appreciated the nice ambiance and pleasant experiences when facilities were functioning correctly. However, there were several complaints about the limited operating hours and the inconsistent availability of amenities. For instance, the sauna and steam bath are only operational for a few hours a day and the jacuzzi has been reported as either not functioning or not filled with water on multiple occasions. Additionally, some guests were dissatisfied with the cleanliness and overall maintenance of the spa area, citing issues like a dirty jacuzzi and cold rooms. Although the spa has potential, it seems to require significant improvements to meet the expectations set by the hotel’s star rating.

Pool

Park Hotel Arbanassi offers a pool experience that has garnered mixed reviews from guests. The majority of visitors appreciated the pool's cleanliness and warm water, which many found to be perfect for their comfort. The heated pool was frequently highlighted with some describing it as extraordinary. The pool’s size was also noted as sufficient for serious swimming. Additionally, guests enjoyed the beautiful garden surrounding the pool, contributing to the overall pleasant ambiance of the area.

However, a few negative aspects were mentioned. Some guests reported instances of the outdoor pool being dirty and there were occasional remarks about the water temperature not being warm enough. Despite these few concerns, the inviting pool facilities, including a sauna and jacuzzi, along with the friendly staff, made a lasting positive impression on many.

Overall, Park Hotel Arbanassi's pool generally received favorable reviews for its warmth, cleanliness and beautiful surroundings, making it a notable feature of the hotel.

Parking

Park Hotel Arbanassi offers both above-ground and underground parking options. Many guests appreciate the convenience of the free indoor parking and the underground parking even features a heated connection to the elevator. Some reviews mention that parking spaces can be limited and the covered parking area could be cleaner due to bird nests. However, those traveling by car generally find parking adequate with enough spaces available and the added convenience of a garage.

Family

Park Hotel Arbanassi is highly regarded for its suitability for family vacations, especially for those with young children. Guests have praised the spacious family rooms and the convenience of separate houses for larger groups. The hotel's indoor pool, consistently maintained at a comfortable 30 degrees, is particularly appreciated by families, providing a perfect environment for small children to enjoy.

The facility is explicitly designed to cater to families, offering a range of activities for everyone. The well-maintained playground has received positive feedback with children frequently enjoying the area. Additionally, the garden in front of the pool is noted for its cleanliness and excellent upkeep, further enhancing the family-friendly atmosphere.

The hotel's spa, while a primary attraction for some guests, complements its family-oriented features, ensuring a pleasant and relaxing stay for all members. Overall, Park Hotel Arbanassi provides great value for families with kids, boasting enough amenities to ensure a comfortable and enjoyable family vacation.

4 Star

Park Hotel Arbanassi has sparked quite a debate around its four-star rating. Despite being marketed as a four-star establishment, many guests feel it falls short, often suggesting it barely meets two-star standards. The breakfast, in particular, receives consistent criticism for not meeting expectations with several reviewers explicitly noting it was subpar for a hotel of this supposed caliber. Guests have also mentioned that the hygiene levels and overall room conditions do not align with what one would expect from a four-star property. While some facilities are noted as aligning with a four-star rating, the general consensus among guests indicates that Park Hotel Arbanassi might be closer to a two or three-star experience.

Yes, Park Hotel Arbanassi has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Park Hotel Arbanassi.

No, Park Hotel Arbanassi doesn't allow dogs.

Yes, parking facilities are available at Park Hotel Arbanassi.

Yes, Park Hotel Arbanassi has a gym.

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