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Punta San Martino

Arenzano , Punta San Martino 4 (Show on Map)

7.7

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsPunta San Martino enjoys high praise for its extraordinary location that offers breathtaking panoramic sea views and convenient access to the beach, local dining, shops and the town of Arenzano. The hotel's elevated hilltop position is particularly favored for its tranquil and scenic setting.

The breakfast experience is generally well-received with guests appreciating the variety, freshness and abundance of the offerings, all enhanced by a delightful ambiance and sea views. However, issues such as disturbance from birds and organizational concerns have been noted. Dinner at the hotel's restaurant receives mixed reviews. Many guests commend the quality of the food, service and exceptional views, though some mention high prices and occasional slow or indifferent service.

Rooms are praised for their spaciousness, cleanliness and stunning sea views. The large balconies or terraces are a highlight, despite some criticisms regarding outdated decor and occasional lack of amenities in the bathrooms. The hotel's cleanliness is upheld by good housekeeping, although some areas, like the pool and outdoor steps, need better maintenance.

Staff are largely viewed as friendly and professional, particularly at reception, though there are occasional mentions of cold or unmotivated behavior, affecting the breakfast and restaurant service.

The free WiFi service presents challenges with slow speeds, limited availability and usage caps, impacting the overall convenience for guests. The pool area, marked by its size and scenic views, is appreciated, despite some operational and cleanliness issues.

For beach lovers, Punta San Martino offers direct access to a clean, picturesque beach with convenient elevator and funicular services. However, high costs for sunbeds, reservation issues and rocky terrain detract from the experience.

Parking at the hotel is a mixed experience with limited free spaces, high fees and confusing layouts. Early arrival is crucial to securing a convenient spot.

Families find the hotel accommodating with spacious rooms and helpful staff, though noise and a lack of adequate amenities for children can be a concern. The comfort of the beds is consistently praised, providing guests with a cozy and restful sleep experience.

Overall, Punta San Martino stands out for its stunning location, spacious rooms and friendly staff, making it a noteworthy option for those seeking a peaceful coastal retreat. However, attention to service improvements and better maintenance could significantly enhance the guest experience.
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Pool 1 information:

Location of the pool: Outdoor pool

Business Hotel

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Hotel with Tennis Courts

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Panoramic View Pool

Hotel with Rooftop Pool

Room Types

Twin Room with Sea View Boasting sea views, this spacious air-conditioned room comes with a 32" HD TV, minibar and safe. It features a modern décor with Italian furnishings, neutral colours and carpeted floors.

Twin Room with Sea View and Balcony Boasting sea views and a furnished balcony, this spacious air-conditioned room comes with a 32" HD TV, minibar and safe. It features a modern décor with Italian furnishings and neutral colours.

Double Room with Sea View Boasting sea views, this spacious air-conditioned room comes with a 32" HD TV, minibar and safe. It features a modern décor with Italian furnishings, neutral colours and carpeted floors.

Double Room with Balcony and Sea View Boasting sea views and a furnished balcony, this spacious air-conditioned room comes with a 32" HD TV, minibar and safe. It features a modern décor with Italian furnishings, neutral colours and carpeted floors.

Double Room with Sea View Boasting sea views, this spacious air-conditioned room comes with a 32" HD TV, minibar and safe. It features a modern décor with Italian design furnishings, colourful walls and tiled floors. Some rooms boast a 4-poster bed.

About Punta San Martino

License: 010001-ALB-0011, IT010001A1RWUF9C3V

Guest Reviews

7.7

Good

Location

Punta San Martino consistently receives high praise for its extraordinary location, which offers breathtaking, panoramic views of the sea and the Gulf of Genoa. The hotel's elevated position on a hill provides guests with stunning vistas from various vantage points, including rooms, the pool area and the restaurant. This exceptional location not only offers scenic beauty but also convenient access to the beach, local restaurants, shops and the charming town of Arenzano, all easily reachable via a funicular service.

Guests frequently highlight the hotel's unique and peaceful setting, which balances the tranquility of being slightly removed from the hustle and bustle with the convenience of being within walking distance to the town center and nightlife. The surroundings are described as spectacular and enchanting, making it an ideal spot for relaxation and enjoying Ligurian coastal charm.

Breakfast

Punta San Martino’s breakfast experiences offer a mix of positive and less favorable aspects. Most guests appreciate the breakfast, describing it as good with a wide selection of fresh, tasty and plentiful options. Many find the breakfast very delicious, enjoying the variety, freshness and generous portions. The setting often enhances the experience with the delightful ambiance and a beautiful sea view adding charm to morning meals.

However, there are recurring issues. Some guests mention being disturbed by intrusive pigeons and other birds on the terrace, which negatively impacted their meals. There were also comments about the limited selection and the quality not meeting the expectations of a four-star hotel. Concerns about the organization, such as lengthy queues due to Covid-19 protocols and insufficient replenishment towards the end of breakfast service, were also noted.

Overall, the breakfast at Punta San Martino is well-received for its abundance, fresh products and pleasant dining environment, though there is room for improvement in managing service organization and addressing the nuisances caused by birds.

Dinner

Punta San Martino's dinner experiences have garnered mixed reviews, though there are numerous highlights that stand out. Dining at the hotel's restaurant often provides guests with very special dishes and a superb atmosphere, particularly enhanced by the amazing views from the restaurant terrace. Many visitors compliment the good food, describing their dinners as very nice and the restaurant itself as excellent, albeit with slightly high prices. The service has also been praised for its friendliness and competence with fast service mentioned on several occasions.

However, not all feedback is glowing. Some guests found the dinners to be average or even inedible, citing issues such as unappetizing frozen bread, tasteless food and a lack of vegetarian options. Others noted that the restaurant can be relatively expensive and felt the price-performance ratio was mismatched. Additionally, there were comments about slow service and a lack of special menus for children.

Overall, while the dining experience at Punta San Martino has its fair share of criticisms, many guests have enjoyed their meals, praising the food quality, service and breathtaking views from the restaurant.

Rooms

Punta San Martino offers a variety of rooms that are repeatedly praised for their spaciousness and cleanliness. Guests highlight the large, comfortable spaces with appealing decor, stunning sea views and expansive balconies or terraces. The rooms' cleanliness is notable with consistent mentions of well-maintained and tidy spaces.

However, a recurring issue is the outdated and sparsely furnished interiors with some guests finding the decor old-fashioned and the furniture in need of renovation. The bathrooms, although spacious, also occasionally require updates and some lack essential amenities like shelves.

Despite these areas for improvement, the rooms generally offer a pleasant stay with breathtaking views of the sea and a peaceful atmosphere. Guests particularly appreciate the comfortable beds and the spectacular views from the balconies, which significantly enhance their overall experience. The hotel's prime location and friendly staff further add to its charm, making it a noteworthy option for travelers seeking extensive room space and scenic vistas.

Beds

Punta San Martino offers guests a consistently comfortable sleep experience with numerous reviews highlighting the excellent support and comfort of the beds. Guests have praised the firm mattresses and pillows, remarking positively on the presence of king-size beds and very comfortable single beds. The beds are described as cozy, clean and providing very good comfort, making them a highlight of the stay for many visitors. However, there are some mixed opinions about the firmness with a few guests finding the mattresses and pillows a bit hard. Overall, the cleanliness and quality of the bedding contribute to a restful and enjoyable stay.

Cleanliness

At Punta San Martino, the cleanliness of the hotel generally meets satisfactory standards with many guests praising the cleanliness of the rooms and public areas. Numerous reviews highlight that the rooms are very clean, spacious and well-maintained with some describing them as spotlessly clean and tidy. The cleaning staff is frequently mentioned for their good work, ensuring guests find their accommodations comfortable and hygienic.

The pool area, also noted as superbly clean by some, offers a large and attractive amenity, although it has been mentioned to occasionally suffer from mold stains and neglected furniture. The hotel's beautiful location and sea view enhance the overall experience with breakfast on the terrace providing an added charm.

However, a few concerns about cleanliness persist. Some guests noted issues with certain areas like dirty bathrooms, unkempt outdoor stairs and occasional stains on carpets. Maintenance seems to be inconsistent with parts of the structure appearing worn out and needing a good makeover. Additionally, some reviews mention poorly cleaned balconies and irregular cleaning in public areas.

Despite these minor drawbacks, the general feedback leans towards Punta San Martino being a clean and spacious place to stay with friendly staff ensuring a mostly pleasant environment.

Staff

Punta San Martino receives mixed feedback about its staff with the majority of reviews emphasizing a positive experience. Guests frequently highlight the professionalism and kindness of the hotel's staff, describing them as friendly, helpful and attentive. The reception staff, in particular, are noted for their warm and efficient service with specific praise directed at individuals like Fabio and Greta for their exceptional assistance. Check-in and check-out processes are commonly described as smooth and hassle-free.

However, some guests mention that the staff can come across as cold or unmotivated at times and there are instances of subpar service, particularly during breakfast and within the restaurant. Issues such as slow wait staff, unreserved beach spots and indifferent or stressed personnel occasionally detract from the overall experience.

Despite these shortcomings, the hospitality at Punta San Martino generally leaves a positive impression with many guests appreciating the friendliness and dedication of the staff. It's clear that individual efforts from certain staff members have notably enhanced some visitors' stays. However, there is room for improvement in areas like breakfast service and consistent attentiveness to ensure all guests have a uniformly pleasant experience.

Wi-Fi

Punta San Martino offers some challenges regarding WiFi connectivity with several guests noting slow speeds and sporadic availability. The free WiFi provided is limited, often presenting issues in the rooms and is notably absent at the beach, where the cellular network also struggles. There is a 5 GB cap on WiFi usage and some parts of the hotel are described as dead zones, contributing to an overall weak internet experience.

Pool

Punta San Martino boasts a noteworthy pool scene characterized by spaciousness and stunning views, appealing to many visitors. Highlights include a large, clean and magnificent main pool with panoramic vistas overlooking the bay of Genoa, which enhances the hotel's picturesque setting. The presence of two sizable pools provides ample space for swimming and sunbathing, while the rooftop pool bar is appreciated for serving delicious cocktails with a scenic backdrop. An exclusive use pool and a functional pool in the breakfast area further add to the variety.

However, some reviews note operational issues, including pools being closed or not properly cleaned. A few guests have observed neglect in the pool area with uninviting conditions such as broken tiles, fallen leaves and grimy surroundings. Despite these concerns, the overall appeal of the pool area remains significant due to its impressive size, excellent views and relaxing ambiance that continues to attract many visitors.

Beach

Nestled in a picturesque location, Punta San Martino provides an enticing option for beach lovers with its proximity to the shoreline. The hotel boasts direct access to a charming and beautiful small beach, often described as clean and not overly crowded. Guests particularly appreciate the convenience of an elevator that swiftly transports them down to the beachfront, avoiding the need for a trek.

The funicular access, available at no extra charge, is another highlight that facilitates easy connectivity between the hotel and the beach, as well as to the nearby promenade. However, it is worth noting that some guests have encountered issues with the operational status of these facilities.

Despite its charm, the beach does have a few drawbacks. It’s described as rocky and unfortunately, maintenance seems to be lacking with some areas needing renovation. There have been concerns about the availability and costs of amenities such as sunbeds and umbrellas, which are reserved for other guests or come at an additional charge of 35 euros per day. This perceived high cost can be a point of contention.

While the private beach offers a serene escape, access is sometimes restricted due to crowding or must be reserved in advance. The limited number of available sunbeds exacerbates this issue. Moreover, some visitors have found the overall service at the beach lacking, particularly if they don’t speak the local language.

Though the beach experience at Punta San Martino has its mix of highs and lows, the stunning views and convenient access through dedicated facilities make it a noteworthy consideration for those planning a coastal retreat.

Parking

Parking at Punta San Martino presents a mixed experience for guests. While there are some conveniences such as free private parking and spaces right in front of the hotel, the overall parking situation tends to be challenging. Free spaces are limited and fill up quickly, making it crucial to arrive early to secure a spot. The layout can be confusing and signage is inadequate, causing some guests to describe the parking experience as complicated.

Reserved parking is available, but inconsistencies such as reservations not being honored can occur. There's also a steep fee for guarded parking, which some guests found overpriced. In addition, the parking lot can fill up quickly, leaving guests to hunt for street parking, which is often considered dangerous and far from the hotel.

For those who do find parking, there is the added challenge of navigating a labyrinthine layout with some areas difficult to reach and no elevators, requiring a walk or a climb of numerous steps. Ultimately, while there is guaranteed, secure and convenient parking available for early arrivals, the overall experience is marred by limited spaces, high fees and a confusing setup.

Family

Punta San Martino appears to be a mixed bag when it comes to family-friendly amenities. On the positive side, families have found the spacious rooms accommodating, allowing plenty of space for children to move about. Parents have noted the presence of helpful staff and even received thoughtful touches such as free baby cots. Play areas, including a playground near the pool and a playroom for kids’ activities and discoveries, have been highlighted as enjoyable features that kept children entertained. The general atmosphere is perceived as family-friendly, making it a decent spot for a family vacation.

However, there are also some significant drawbacks noted by guests. Some have reported issues like a lack of adequate staffing and care, which can detract from the overall experience. Additionally, the hotel environment may not be conducive to restful afternoons for families with young children, suggesting noise or other disturbances. A portion of the reviews explicitly noted that the hotel is not suitable or recommended for families, indicating inconsistencies in the experience. Despite the positive aspects, these negative points suggest careful consideration before deciding if this hotel meets all family vacation needs.

4 Star

Punta San Martino is situated in a location that some believe justifies its four-star rating, offering a clean environment and reasonably good service. However, many visitors have expressed that the facilities and overall experience do not align with the four-star standard. Guests frequently criticized the hotel for not meeting their expectations, citing discrepancies between the published photos and reality, outdated furnishings and subpar service. Complaints about the cleanliness of bathrooms and the quality of breakfast further diminished the perceived value. Despite the scenic locale, the general consensus suggests that the hotel falls short of the four-star rating it claims.

Outdoor Pool

Punta San Martino boasts an impressive outdoor pool area that garners much praise from its guests. The hotel features two large, clean pools, including a noteworthy 30-meter semi-Olympic pool and another filled with sea water. These pools are splendidly maintained, offering a convenient and high-level swimming experience.

Guests highlight the ample space provided around the pools, which is perfect for sunbathing and relaxation. The pool area is described as vast and beautifully situated, often pointing out the stunning sea views that add to the overall aesthetic. The pools are not only spacious but also offer a sense of convenience with their location and access to the city's inclined elevator.

The terrace adjacent to the swimming pool enhances the outdoor ambiance, making it a beloved spot for many visitors. While a few guests mentioned issues with pool accessibility and occasional maintenance concerns, the general consensus is that the pool area significantly contributes to the allure of Punta San Martino, providing a fantastic swimming experience amidst wonderful surroundings.

Romantic

Punta San Martino offers a memorable and romantic experience for couples seeking a getaway. Guests highlight the romantic lighting and idyllic views, perfect for special occasions like honeymoons or wedding anniversaries. The location is praised as very romantic and perfect for a weekend escape with nice rooms that enhance the experience. Visitors frequently express their intention to return, underscoring the relaxing and enchanting atmosphere of the hotel. The wonderful views and serene environment make it an ideal choice for a romantic stay.

Dog Friendly

Punta San Martino is a pet-friendly destination where dogs are welcomed and well-received. Guests can bring their dogs along and feel assured that the furry companions are accommodated comfortably. Small dogs, in particular, are appreciated by the staff, adding to a welcoming environment. While dogs are allowed in most areas of the hotel, it should be noted that they are not permitted on the beach. This pet policy ensures that visitors' dogs can enjoy the stay just as much as their owners, making it an inclusive option for pet owners traveling with their four-legged friends.

Yes, Punta San Martino has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire

No, a spa isn't available at Punta San Martino.

Yes, Punta San Martino welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire

Yes, parking facilities are available at Punta San Martino.

No, Punta San Martino doesn't have a gym.

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