Atibaia Residence Hotel & Resort
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Summary of reviewsNestled amid verdant landscapes and conveniently close to the Atibaia bus station and São Paulo, Atibaia Residence Hotel & Resort provides a serene and accessible retreat. It is well-regarded for its peaceful ambiance, making it an ideal choice for relaxation and exploration. Guests frequently commend its great location, excellent cleanliness and welcoming atmosphere. Additionally, the resort offers ample green spaces and a variety of leisure options, contributing to a positive overall experience despite minor inconveniences such as steep terrain and occasional noise.
The breakfast at the hotel receives high praise for its variety and quality with a fantastic selection that includes fresh and lactose-free options. Guests particularly enjoy the delightful desserts and the well-maintained cafe and restaurant, although occasional minor issues like delayed omelet stations and repetitive items are noted. Dinner also garners positive feedback for its flavorful dishes and attentive service, despite some guests mentioning a decline in variety and quality over time.
Rooms at the resort are spacious, comfortable and clean, accommodating families well with modern amenities like smart TVs. Though some rooms occasionally face issues like mold or lack of hot water, the majority of reviews highlight the pleasant atmosphere and high-quality infrastructure. Additionally, the resort's cleanliness, including well-maintained pools, frequently impresses guests.
Staff service is a standout aspect of the Atibaia Residence Hotel & Resort with numerous reviews praising the friendliness, attentiveness and courtesy of the team. From waiters to the recreation staff, the high level of professionalism and care contributes greatly to the welcoming environment.
While the Wi-Fi service could use improvement, often being slow and unstable, the various pool options, including heated pools, are appreciated by many guests, though some find them too small for the hotel’s capacity. The resort’s family-friendly environment with engaging recreational activities for children, ensures a fun and relaxing experience for families.
The beds receive mixed feedback; while some find them very comfortable, others experience issues with mattress firmness and the practice of joining two single beds to form a double.
Although not a luxury hotel, Atibaia Residence Hotel & Resort offers a good cost-benefit balance with quality accommodations and excellent service. It may not fully meet the four-star expectations for all visitors, particularly older guests due to its terrain, but it remains a favoured destination for families and those seeking a peaceful retreat near São Paulo.
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The breakfast at the hotel receives high praise for its variety and quality with a fantastic selection that includes fresh and lactose-free options. Guests particularly enjoy the delightful desserts and the well-maintained cafe and restaurant, although occasional minor issues like delayed omelet stations and repetitive items are noted. Dinner also garners positive feedback for its flavorful dishes and attentive service, despite some guests mentioning a decline in variety and quality over time.
Rooms at the resort are spacious, comfortable and clean, accommodating families well with modern amenities like smart TVs. Though some rooms occasionally face issues like mold or lack of hot water, the majority of reviews highlight the pleasant atmosphere and high-quality infrastructure. Additionally, the resort's cleanliness, including well-maintained pools, frequently impresses guests.
Staff service is a standout aspect of the Atibaia Residence Hotel & Resort with numerous reviews praising the friendliness, attentiveness and courtesy of the team. From waiters to the recreation staff, the high level of professionalism and care contributes greatly to the welcoming environment.
While the Wi-Fi service could use improvement, often being slow and unstable, the various pool options, including heated pools, are appreciated by many guests, though some find them too small for the hotel’s capacity. The resort’s family-friendly environment with engaging recreational activities for children, ensures a fun and relaxing experience for families.
The beds receive mixed feedback; while some find them very comfortable, others experience issues with mattress firmness and the practice of joining two single beds to form a double.
Although not a luxury hotel, Atibaia Residence Hotel & Resort offers a good cost-benefit balance with quality accommodations and excellent service. It may not fully meet the four-star expectations for all visitors, particularly older guests due to its terrain, but it remains a favoured destination for families and those seeking a peaceful retreat near São Paulo.
Resort with All Inclusive Packages
Luxury Resort
Family Friendly Resort
Resort with Swimming Pool
Indoor Pool Outdoor Pool
Business Resort
Resort with Parking
Resort with Gym
Resort with Tennis Courts
4-Star Resort
Resort with Outdoor Pool
Resort with Indoor Pool
Guest Reviews
Nestled amid the verdant landscapes, Atibaia Residence Hotel & Resort is a well-located retreat close to the Atibaia bus station and easily accessible from São Paulo. Its proximity to the highway and local commerce adds to the convenience, making it an ideal stopover for travelers. Guests frequently praise the great location, appreciated for its peace and accessibility to nearby attractions and restaurants.
The resort stands out for its ample green spaces and the serene ambiance it offers, providing a pleasant stay just a stone's throw from bustling São Paulo. Cleanliness, staff service and value for money receive high marks, contributing to the overall positive experience. The hotel seamlessly blends good leisure options with a welcoming atmosphere, although it is worth noting the steep terrain of the property and occasional noise from other guests.
Despite minor inconveniences, such as the deactivated upper pool bar and steep slopes, the hotel’s strengths in location, cleanliness, food quality—with an emphasis on delicious desserts—and peaceful environment make it a favorable choice for both relaxation and exploration.
Atibaia Residence Hotel & Resort offers a breakfast experience that generally receives high praise from guests for its impressive variety and quality. Many guests highlight the fantastic selection of options available, including fresh foods and even lactose-free choices, contributing to the overall satisfaction. The breakfasts are often described as excellent and impeccable with the café and restaurant maintaining a high standard.
Most reviews commend the wonderful food with meals beyond breakfast also receiving positive remarks, although some note that lunches and dinners are more on the simple side. On Fridays and Saturdays, the food quality is particularly appreciated.
There are, however, some areas of improvement mentioned. A few guests noted issues such as the omelet station's delay, disorganized food replenishment and the occasional lack of gluten and dairy-intolerant options. Additionally, there were isolated complaints about the breakfast being served cold and the repetitive nature of cold cuts and breads.
Despite these shortcomings, the general consensus is that the breakfast at Atibaia Residence Hotel & Resort is a strong point, characterized by a good variety of high-quality products and great taste, making it a noteworthy part of the guest experience.
When it comes to dining at Atibaia Residence Hotel & Resort, most guests express high satisfaction with the quality and flavor of the meals. The food earns praise for being delicious, tasty and well-seasoned with excellent and varied options that cater to all tastes. Many diners find the meals to be consistently flavorful and commend the attentive staff, noting that the exceptional all-inclusive service enhances the overall dining experience.
Guests often highlight the plentiful and diverse spread during lunch and dinner, mentioning everything from the variety to the quality of the dishes. However, a few reviews suggest a decline in meal quality over time with some guests finding the food repetitious and lacking in variety, often featuring too much chicken and pork. Additionally, some diners mention logistical issues such as meal times being divided into shifts during crowded weekends, which occasionally leads to rushed dining experiences.
Despite these minor criticisms, the general consensus remains positive. The meals are frequently described as wonderful, fantastic and exceeding expectations with some guests expressing special thanks to the helpful chef. Overall, the restaurant at Atibaia Residence Hotel & Resort is highly regarded for delivering delicious, satisfying meals in a welcoming atmosphere.
Atibaia Residence Hotel & Resort receives praise for its spacious and comfortable rooms that cater well to families. Guests frequently highlight the generous room sizes and substantial bathrooms. The overall accommodation is described as clean, well-maintained and aesthetically pleasing with clean and fragrant interiors. Most of the rooms provide a high-quality structure and comfortable beds, often featuring modern amenities like smart TVs.
Many appreciate the pleasant atmosphere of the hotel, including the wonderful pools and varied food options. The resort's infrastructure is extensively recognized as being of high quality. Guests find the facilities generally comfortable and the staff attentive.
However, some reviews note issues such as mold, peeling tiles and an occasional leaking air conditioner. There are also mentions of insects in certain rooms and a lack of hot water in the showers. A few guests experienced inconvenience due to rooms with double beds being formed from two single beds pushed together. The location's layout with some apartments being far from the main amenities and steep paths to traverse, may pose a challenge for some.
Overall, Atibaia Residence Hotel & Resort appears to offer a pleasant and comfortable stay with mostly positive feedback on its room quality and amenities.
Guests of the Atibaia Residence Hotel & Resort have mixed feedback regarding the beds. Many positive comments highlighted the comfort, noting the beds were very comfortable and spacious. Some guests specifically mentioned the beds, bedding and showers as wonderful with particular praise for the super large and comfortable beds.
However, there were recurring concerns about bed comfort. Issues cited included mattresses that were too hard or too soft, resulting in discomfort. Several guests mentioned bad mattresses and uncomfortable beds with specific complaints about double beds being two single beds pushed together, which created an uncomfortable gap.
Pillows also received mixed reviews with numerous guests finding them hard and uncomfortable. While some appreciated the overall size and comfort of the rooms, the feedback consistently pointed out areas for improvement in the quality of mattresses and pillows.
Atibaia Residence Hotel & Resort consistently impresses guests with its impeccable cleanliness and well-maintained environments. Whether it's the rooms, common areas or the poolside, cleanliness stands out as a strong point with many guests highlighting the clean, nice and organized atmosphere throughout the hotel. The rooms are described as spacious, comfortable and recently renovated, accompanied by fragrant and meticulously cleaned spaces. Even the pools draw positive remarks for being clean, although a few guests pointed out occasional lapses in pool maintenance.
Moreover, the hotel's staff receives significant praise for their attentiveness and friendly demeanor. The well-trained and adequate number of staff contribute greatly to the overall positive guest experience. The general service from all employees is noted as excellent, further complemented by the great food offerings at the hotel's restaurant. Guests mention the cuisine as creative, clean and well-made, adding to the comfort of their stay.
Overall, Atibaia Residence Hotel & Resort excels in providing a clean organized and comfortable environment, making it a standout choice for visitors seeking a serene and well-kept lodging experience.
Visitors to 'Atibaia Residence Hotel & Resort' consistently highlight the commendable service provided by the staff. Reviews repeatedly note that the staff members, from waiters to the recreation team, are friendly, attentive and courteous. Guests appreciate the creativity and enthusiasm of the recreation team, especially when engaging with children. The hotel's hospitality is praised, describing employees as kind, caring and exceptionally polite.
Many reviews underscore the high level of professionalism and efficiency among the staff with the terms helpful and responsive frequently mentioned. Exceptional service at the reception and throughout the hotel is a common theme, contributing to an overall sense of warmth and welcoming atmosphere.
While the majority of feedback is overwhelmingly positive, there is a mention of an instance where the service did not meet expectations. However, this appears to be an anomaly in contrast to the numerous praises of the staff’s consistent dedication and excellent service.
Atibaia Residence Hotel & Resort offers Wi-Fi that guests have found to be generally unreliable. Many have experienced slow and unstable connections, particularly in their rooms. Certain areas, such as rooms at the end of hallways and some newly assigned rooms, appear to have poorer coverage. While some guests could only access Wi-Fi in the lobby, others noted that the desk areas provided quite weak signals. Despite a few mentions of strong Wi-Fi available throughout the resort, the overall consensus points to the need for improved internet services, as the current experience has not been feasible for work or consistent use.
Atibaia Residence Hotel & Resort features a range of pool options, including heated and temperature-controlled pools. Guests have expressed enjoyment with the heated pool, spending significant time in it. Additionally, all pool areas are equipped with a bar, which adds to the convenience and relaxation. However, the overall experience of the pools appears mixed. Many guests find the heated pools small for the hotel's capacity, often leading to crowded conditions. There is also feedback that the outdoor pools remain very cold, deterring usage. Cleanliness of the pool areas received varied comments with some noting daily cleaning while others mentioned the heated pool being dark and dirty. Additionally, the presence of mosquitoes in the outdoor areas and the behavior of other guests have been points of contention. Overall, while there are pleasant aspects to the pool facilities, guests feel there is room for improvement, especially in pool size, heating consistency and cleanliness.
Atibaia Residence Hotel & Resort stands out as a prime destination for families, especially catering to the needs of children. The hotel offers a wonderful array of recreational activities that captivate kids of all ages, making it an excellent option for family travel. Many of the children particularly enjoyed spending time with the dedicated and enthusiastic recreation team, known for their attentive and respectful interaction with young guests. The extensive schedule of children's activities ensures that kids remain entertained throughout the day, allowing parents to relax and enjoy their stay.
The hotel not only provides a family-friendly and calm environment but also boasts suitable facilities that accommodate guests of all ages—even those with mobility difficulties. The positive experiences shared by families highlight the special and joyful moments they had together. Monitors at the hotel have received high praise for their excellence and friendliness, enhancing the overall family experience.
While the children’s recreational activities and the overall ambiance receive high marks, some feedback points to a less satisfying experience with children's meals. Despite this, the hotel remains a great spot for family relaxation and fun, offering a pleasant atmosphere where both kids and adults can unwind.
Overall, Atibaia Residence Hotel & Resort is heralded for being particularly accommodating to families with excellent service, engaging children's programs and a family-centered environment contributing to memorable stays.
Atibaia Residence Hotel & Resort offers a wonderful experience with its comfortable and clean accommodations. Guests rave about the sensational food, highlighting its freshness, seasoning and variety, all included in the all-inclusive package. The overall service from the staff is generally good. However, for those expecting a four-star experience, the resort may need some improvements to meet these standards. It is noted that the resort may not be as suitable for older visitors due to numerous stairs and slopes. While it is particularly enjoyable for children, adults might face some challenges.
Atibaia Residence Hotel & Resort features beautiful outdoor pools that are a highlight for many guests, especially with the variety catered to children. The outdoor area is generally appreciated for its pleasant ambiance and the assortment of activities available, offering a nice space for relaxation and recreation. However, the lack of heating in the main pools results in very cold water, which can be a significant drawback, making those pools difficult to enjoy fully. Additionally, while the heated pool exists, it is noted to be quite small. There is also a suggestion that more care could be given to both the pool and hot tub to enhance the guest experience.
'Atibaia Residence Hotel & Resort' offers a comfortable and functional stay with its excellent shower facilities and quality room accommodations. While not classified as a luxury hotel, it presents a noteworthy cost-benefit balance and a range of services. The experience may lack the opulence some travelers seek, but it delivers ample value for the price. Although the hotel doesn't qualify as all-inclusive, it remains a viable option for those prioritizing affordability and service variety over luxury.
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Location
The resort stands out for its ample green spaces and the serene ambiance it offers, providing a pleasant stay just a stone's throw from bustling São Paulo. Cleanliness, staff service and value for money receive high marks, contributing to the overall positive experience. The hotel seamlessly blends good leisure options with a welcoming atmosphere, although it is worth noting the steep terrain of the property and occasional noise from other guests.
Despite minor inconveniences, such as the deactivated upper pool bar and steep slopes, the hotel’s strengths in location, cleanliness, food quality—with an emphasis on delicious desserts—and peaceful environment make it a favorable choice for both relaxation and exploration.
Breakfast
Most reviews commend the wonderful food with meals beyond breakfast also receiving positive remarks, although some note that lunches and dinners are more on the simple side. On Fridays and Saturdays, the food quality is particularly appreciated.
There are, however, some areas of improvement mentioned. A few guests noted issues such as the omelet station's delay, disorganized food replenishment and the occasional lack of gluten and dairy-intolerant options. Additionally, there were isolated complaints about the breakfast being served cold and the repetitive nature of cold cuts and breads.
Despite these shortcomings, the general consensus is that the breakfast at Atibaia Residence Hotel & Resort is a strong point, characterized by a good variety of high-quality products and great taste, making it a noteworthy part of the guest experience.
Dinner
Guests often highlight the plentiful and diverse spread during lunch and dinner, mentioning everything from the variety to the quality of the dishes. However, a few reviews suggest a decline in meal quality over time with some guests finding the food repetitious and lacking in variety, often featuring too much chicken and pork. Additionally, some diners mention logistical issues such as meal times being divided into shifts during crowded weekends, which occasionally leads to rushed dining experiences.
Despite these minor criticisms, the general consensus remains positive. The meals are frequently described as wonderful, fantastic and exceeding expectations with some guests expressing special thanks to the helpful chef. Overall, the restaurant at Atibaia Residence Hotel & Resort is highly regarded for delivering delicious, satisfying meals in a welcoming atmosphere.
Rooms
Many appreciate the pleasant atmosphere of the hotel, including the wonderful pools and varied food options. The resort's infrastructure is extensively recognized as being of high quality. Guests find the facilities generally comfortable and the staff attentive.
However, some reviews note issues such as mold, peeling tiles and an occasional leaking air conditioner. There are also mentions of insects in certain rooms and a lack of hot water in the showers. A few guests experienced inconvenience due to rooms with double beds being formed from two single beds pushed together. The location's layout with some apartments being far from the main amenities and steep paths to traverse, may pose a challenge for some.
Overall, Atibaia Residence Hotel & Resort appears to offer a pleasant and comfortable stay with mostly positive feedback on its room quality and amenities.
Beds
However, there were recurring concerns about bed comfort. Issues cited included mattresses that were too hard or too soft, resulting in discomfort. Several guests mentioned bad mattresses and uncomfortable beds with specific complaints about double beds being two single beds pushed together, which created an uncomfortable gap.
Pillows also received mixed reviews with numerous guests finding them hard and uncomfortable. While some appreciated the overall size and comfort of the rooms, the feedback consistently pointed out areas for improvement in the quality of mattresses and pillows.
Cleanliness
Moreover, the hotel's staff receives significant praise for their attentiveness and friendly demeanor. The well-trained and adequate number of staff contribute greatly to the overall positive guest experience. The general service from all employees is noted as excellent, further complemented by the great food offerings at the hotel's restaurant. Guests mention the cuisine as creative, clean and well-made, adding to the comfort of their stay.
Overall, Atibaia Residence Hotel & Resort excels in providing a clean organized and comfortable environment, making it a standout choice for visitors seeking a serene and well-kept lodging experience.
Staff
Many reviews underscore the high level of professionalism and efficiency among the staff with the terms helpful and responsive frequently mentioned. Exceptional service at the reception and throughout the hotel is a common theme, contributing to an overall sense of warmth and welcoming atmosphere.
While the majority of feedback is overwhelmingly positive, there is a mention of an instance where the service did not meet expectations. However, this appears to be an anomaly in contrast to the numerous praises of the staff’s consistent dedication and excellent service.
Wi-Fi
Pool
Family
The hotel not only provides a family-friendly and calm environment but also boasts suitable facilities that accommodate guests of all ages—even those with mobility difficulties. The positive experiences shared by families highlight the special and joyful moments they had together. Monitors at the hotel have received high praise for their excellence and friendliness, enhancing the overall family experience.
While the children’s recreational activities and the overall ambiance receive high marks, some feedback points to a less satisfying experience with children's meals. Despite this, the hotel remains a great spot for family relaxation and fun, offering a pleasant atmosphere where both kids and adults can unwind.
Overall, Atibaia Residence Hotel & Resort is heralded for being particularly accommodating to families with excellent service, engaging children's programs and a family-centered environment contributing to memorable stays.
4 Star
Outdoor Pool
Luxury
Yes, Atibaia Residence Hotel & Resort has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
No, a spa isn't available at Atibaia Residence Hotel & Resort.
No, Atibaia Residence Hotel & Resort doesn't allow dogs.
Yes, parking facilities are available at Atibaia Residence Hotel & Resort.
Yes, Atibaia Residence Hotel & Resort has a gym.
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