Hôtel du Palais des Papes
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Summary of reviewsHôtel du Palais des Papes in Avignon garners high praise for its outstanding location in the heart of the city, directly across from the iconic Palais des Papes. Guests consistently commend the hotel's central setting, which offers easy access to major attractions and a balance between lively city life and serene tranquility. The charming historic building and its spectacular views, along with the helpful and friendly staff, elevate the overall experience. For those keen to explore Avignon's old town, the hotel's atmosphere and hospitality make it an excellent choice.
The breakfast experience at the hotel receives mixed reviews. While some guests enjoy good quality dining on the terrace, a variety of breakfast items and delicious croissants and salami, others find it lacking for the price. Complaints about limited variety, slow service and inconsistency in offerings reveal areas needing improvement to meet guest expectations.
Room experiences vary significantly. Many guests appreciate the spacious, comfortable and uniquely decorated rooms with several enjoying spectacular views of the Papal Palace and freshly renovated spaces. However, criticisms include some rooms being small or cramped, tiny bathrooms and maintenance issues such as broken fixtures and ineffective air conditioning. Despite these drawbacks, the location and aesthetic charm contribute positively to guests' overall satisfaction.
Cleanliness at the hotel also presents a mixed picture. While many guests note very clean and spacious rooms with nice linen, some mention incomplete cleaning, instances of mould, broken items and inadequately provided amenities. Common areas also appear worn out to some, suggesting room for improvement in maintenance.
The staff earns high marks for friendliness and helpfulness, significantly enhancing the guest experience. Their welcoming demeanor, attentiveness and proactive assistance, such as booking tickets and providing local information, are frequently lauded. Minor criticisms regarding professionalism are occasional, yet the staff's overall effort leaves a positive impression.
Regarding the beds, most reviews are favorable, describing them as large and extremely comfortable with accommodating mattresses. While some guests find the bedding too firm or experience issues with old pillows, the consensus is that the beds contribute positively to the stay.
In summary, Hôtel du Palais des Papes excels in location, staff friendliness and overall historical charm, though it could benefit from improvements in breakfast variety, room amenities and cleanliness consistency.
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The breakfast experience at the hotel receives mixed reviews. While some guests enjoy good quality dining on the terrace, a variety of breakfast items and delicious croissants and salami, others find it lacking for the price. Complaints about limited variety, slow service and inconsistency in offerings reveal areas needing improvement to meet guest expectations.
Room experiences vary significantly. Many guests appreciate the spacious, comfortable and uniquely decorated rooms with several enjoying spectacular views of the Papal Palace and freshly renovated spaces. However, criticisms include some rooms being small or cramped, tiny bathrooms and maintenance issues such as broken fixtures and ineffective air conditioning. Despite these drawbacks, the location and aesthetic charm contribute positively to guests' overall satisfaction.
Cleanliness at the hotel also presents a mixed picture. While many guests note very clean and spacious rooms with nice linen, some mention incomplete cleaning, instances of mould, broken items and inadequately provided amenities. Common areas also appear worn out to some, suggesting room for improvement in maintenance.
The staff earns high marks for friendliness and helpfulness, significantly enhancing the guest experience. Their welcoming demeanor, attentiveness and proactive assistance, such as booking tickets and providing local information, are frequently lauded. Minor criticisms regarding professionalism are occasional, yet the staff's overall effort leaves a positive impression.
Regarding the beds, most reviews are favorable, describing them as large and extremely comfortable with accommodating mattresses. While some guests find the bedding too firm or experience issues with old pillows, the consensus is that the beds contribute positively to the stay.
In summary, Hôtel du Palais des Papes excels in location, staff friendliness and overall historical charm, though it could benefit from improvements in breakfast variety, room amenities and cleanliness consistency.
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Accessible Hotel
3-Star Hotel
Guest Reviews
Nestled in the heart of Avignon, Hôtel du Palais des Papes boasts a prime, enviable location right across from the iconic Palais des Papes, offering guests easy access to all major attractions on foot. Reviewers consistently praise the hotel's central setting, which perfectly balances proximity to bustling city life with a surprising tranquility. Ideal for those looking to explore the old town, the hotel's spectacular views of the palace and the historic charm of the building enrich the overall experience. Friendly and helpful staff further enhance the stay, ensuring comfort and satisfaction. The nearby parking provides convenience, making it easy and inexpensive to explore Avignon. With its excellent location, charming atmosphere and warm hospitality, Hôtel du Palais des Papes stands out as a fantastic choice for travelers eager to immerse themselves in the rich culture and history of Avignon.
The breakfast experience at Hôtel du Palais des Papes elicits mixed feedback from its guests. The positive aspects highlight good quality dining on the terrace, a pleasing variety of breakfast items and notably delicious croissants and salami. Satisfying and plentiful breakfasts are noted with some guests appreciating the nice spread of foods offered.
However, there are recurring criticisms regarding the breakfast being below expectations for the price with many reviews describing it as meager, basic or very disappointing. Some guests cite a lack of variety and poor service. Additionally, the consistency of the breakfast offerings seems to be an issue with variations noted on consecutive days. Specific complaints range from limited choices served on small trays, slow service and even instances where no breakfast was available due to staff shortages or Covid-19 restrictions. In those cases, guests had to seek alternatives outside the hotel.
In summary, while the breakfast has its good points, there is significant room for improvement to meet the diverse expectations of the guests.
Hotel du Palais des Papes offers a mixed bag when it comes to room experiences. Many guests have praised the spacious and comfortable rooms, highlighting their unique and charming decor. The spectacular views of the Papal Palace from the windows are frequently mentioned as a standout feature. Rooms are often reported to be clean with lovely linen and a large, comfortable bed. Some rooms have been newly renovated, enhancing their appeal.
However, there are significant issues that can't be ignored. Common complaints include rooms being small and cramped, sometimes with inadequate storage space. The bathroom size is another frequent concern with some bathrooms being described as tiny and difficult to use. Maintenance issues such as broken doorknobs, worn-out shower tabs and ineffective air conditioning have also been noted. Noise levels have been problematic for some guests, affecting the overall comfort.
While the location is undeniably exceptional, right in the heart of Avignon and facing the Palais des Papes, the inconsistency in room quality and misleading photographs have led to some disappointment. Despite these downsides, the hotel's central position, paired with its rustic charm and beautiful views, makes it a potential choice for travelers who prioritize location and aesthetic appeal.
At Hôtel du Palais des Papes, guest opinions regarding the beds generally lean towards the positive with numerous reviews highlighting the comfort and size of the beds. Descriptions frequently mention large, extremely comfortable beds with good bedding. Several guests were pleased with the spaciousness and comfort, noting that the mattresses were particularly accommodating. However, there were a few remarks that were less glowing: some found the bedding too firm or the beds hard and there were isolated incidents of old pillows and a broken bed affecting the overall sleep experience. Despite these occasional critiques, the consensus indicates that most guests found the beds to be a highlight of their stay.
Hôtel du Palais des Papes offers a mixed experience in terms of cleanliness. On the positive side, many guests appreciated the very clean and spacious rooms, complemented by lovely linen. The location, directly in front of the Palace of the Popes, is often highlighted as a significant advantage, offering a great base for exploring the area. Some reviews also mentioned the good quality of breakfast, especially for French standards.
However, several issues were noted. Recurring complaints included rooms that were not cleaned thoroughly with some guests observing that cleaning was limited to making the bed and tidying the bathroom. Instances of mould in the bathroom, broken items like beds and bathroom doors and inadequate provision of towels and toiletries were also mentioned. Additionally, a few guests noted that some areas of the hotel, including common spaces, were worn out and not well-maintained. There were also critical remarks about noisy bathroom extractions, outdated accommodations and a lack of essential room amenities like a kettle.
Clearly, while the hotel has its strengths in cleanliness and location, there are significant areas needing improvement to meet guest expectations fully.
Hôtel du Palais des Papes receives constant praise for its staff with many guests highlighting the friendly, welcoming and exceptionally helpful nature of the team. The young man at check-in is particularly noted for his pleasant demeanor. From the receptionist who greets arrivals with charm and helpfulness, to the night watchman and breakfast staff, every interaction is described as an absolute success. Guests consistently commend the staff for their kindness, attentiveness and willingness to offer good advice about the city.
Despite some minor criticisms regarding the professionalism and attentiveness at times, the overall impression is that the staff does its utmost to ensure a positive experience. Instances of proactive assistance, such as booking tickets and providing detailed local information, further enhance their reputation. While there may be areas for improvement, such as timely breakfast service and maintaining decor standards, the team's friendliness and effort to make guests feel welcome leave a lasting positive impact.
Location Show Map
Location
Breakfast
However, there are recurring criticisms regarding the breakfast being below expectations for the price with many reviews describing it as meager, basic or very disappointing. Some guests cite a lack of variety and poor service. Additionally, the consistency of the breakfast offerings seems to be an issue with variations noted on consecutive days. Specific complaints range from limited choices served on small trays, slow service and even instances where no breakfast was available due to staff shortages or Covid-19 restrictions. In those cases, guests had to seek alternatives outside the hotel.
In summary, while the breakfast has its good points, there is significant room for improvement to meet the diverse expectations of the guests.
Rooms
However, there are significant issues that can't be ignored. Common complaints include rooms being small and cramped, sometimes with inadequate storage space. The bathroom size is another frequent concern with some bathrooms being described as tiny and difficult to use. Maintenance issues such as broken doorknobs, worn-out shower tabs and ineffective air conditioning have also been noted. Noise levels have been problematic for some guests, affecting the overall comfort.
While the location is undeniably exceptional, right in the heart of Avignon and facing the Palais des Papes, the inconsistency in room quality and misleading photographs have led to some disappointment. Despite these downsides, the hotel's central position, paired with its rustic charm and beautiful views, makes it a potential choice for travelers who prioritize location and aesthetic appeal.
Beds
Cleanliness
However, several issues were noted. Recurring complaints included rooms that were not cleaned thoroughly with some guests observing that cleaning was limited to making the bed and tidying the bathroom. Instances of mould in the bathroom, broken items like beds and bathroom doors and inadequate provision of towels and toiletries were also mentioned. Additionally, a few guests noted that some areas of the hotel, including common spaces, were worn out and not well-maintained. There were also critical remarks about noisy bathroom extractions, outdated accommodations and a lack of essential room amenities like a kettle.
Clearly, while the hotel has its strengths in cleanliness and location, there are significant areas needing improvement to meet guest expectations fully.
Staff
Despite some minor criticisms regarding the professionalism and attentiveness at times, the overall impression is that the staff does its utmost to ensure a positive experience. Instances of proactive assistance, such as booking tickets and providing detailed local information, further enhance their reputation. While there may be areas for improvement, such as timely breakfast service and maintaining decor standards, the team's friendliness and effort to make guests feel welcome leave a lasting positive impact.
No, Hôtel du Palais des Papes doesn't have any pool.
No, a spa isn't available at Hôtel du Palais des Papes.
Yes, Hôtel du Palais des Papes welcomes dogs.
No, parking facilities aren't available at Hôtel du Palais des Papes.
No, Hôtel du Palais des Papes doesn't have a gym.
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