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Summary of reviewsBest Western Plus Au Cheval Blanc à Mulhouse is notably praised for its strategic and convenient location, making it a perfect choice for travelers en route to Switzerland, Germany or Italy. The hotel's peaceful setting in a picturesque village provides tranquility while being accessible to major highways and key attractions, such as Mulhouse and the Vosges mountains. Despite its proximity to major roads, guests appreciate its serene, small-town charm and comfortable, Alsace-style renovations.
Guests highly commend the breakfast, characterized by an extensive and varied selection catering to diverse dietary needs, including gluten-free options. The quality and freshness of the food, ranging from sweet to savory, leave guests more than satisfied. The buffet, noted for its comprehensive assortment and the express breakfast option, add convenience and value. The friendly and smiling service from the staff further enhances the breakfast experience.
The dinner experience at the hotel's restaurant also receives accolades for its delicious traditional Alsatian cuisine, generous portions and excellent presentation. Despite a few mentions of high prices and limited options, the overall dining experience remains delightful, especially for those opting for half-board packages.
The rooms at Best Western Plus Au Cheval Blanc à Mulhouse are generally appreciated for their cleanliness, comfort and modern amenities. Many guests highlight the spaciousness and cozy ambiance of the rooms, along with thoughtful decorations. Although some reviews mention smaller room sizes and minor maintenance issues, the overall impression is positive, especially regarding the spotlessness and well-maintained state of the rooms.
Cleanliness is a standout feature at this hotel with most guests praising the exceptional standards in both rooms and common areas. The hotel's commitment to maintaining high hygiene standards is particularly valued, offering a pleasant and well-kept environment.
The staff consistently receive high praise for their friendliness, professionalism and multilingual capabilities. Guests often highlight the attentive and welcoming reception team, contributing significantly to a positive guest experience. While a few less favorable interactions in the restaurant are mentioned, the overall consensus is that the staff's warmth and dedication greatly enhance the stay.
Free Wi-Fi is offered at the hotel, which many guests find fast and reliable in most areas. Although there are occasional issues with inconsistent signals or weak coverage, the service generally meets the basic needs of travelers.
The spa facilities, including a pool, sauna, steam room, jacuzzi and massage services, are well-regarded for their cleanliness and functionality. While some guests find the spa area small and occasionally crowded, the overall experience is positive with clean and pleasant amenities that provide relaxation and wellness.
The gym receives mixed reviews with some guests describing it as small but adequate, while others note the need for better maintenance and more comprehensive equipment. Despite these shortcomings, functional fitness facilities are available.
The pool area is mostly praised for its cleanliness and maintenance, though some guests find it smaller than expected and occasionally chilly. Despite these minor issues, the pool area contributes positively to the hotel's amenities.
Lastly, the parking options are viewed positively by guests, offering plenty of secure, free and well-organized spaces, adding to the convenience of staying at the hotel.
In conclusion, Best Western Plus Au Cheval Blanc à Mulhouse provides a comfortable and enjoyable stay with its strategic location, excellent breakfast and dining options, clean and well-maintained rooms, friendly staff and convenient amenities such as parking, spa and Wi-Fi.
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