Moose Hotel and Suites
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Summary of reviewsMoose Hotel and Suites, centrally located on Banff Avenue, offers guests an exceptional base for exploring Banff. The prime location allows for convenient access to the town's main attractions, restaurants, shops and bars, all within walking distance. The hotel’s rooftop pool with breathtaking mountain views and multiple pool facilities, including heated indoor and outdoor pools, add to its appeal, providing an exceptional way to relax after a day of sightseeing or skiing.
Visitors frequently commend the hotel's breakfast options at Pacini, the on-site Italian restaurant, noting the delicious offerings such as goat cheese and mushroom eggs Benedict. Although some guests mentioned breakfast is not included in the room rate, the overall consensus is positive, appreciating the convenience and quality of meals. The restaurant also receives good reviews for dinner with guests enjoying the great service, delicious food and a convivial atmosphere, particularly in the fireplace lounge.
The rooms at Moose Hotel and Suites are consistently praised for their spaciousness, modern design and cleanliness. Guests find the suites comfortable and well-equipped, often featuring amenities like fireplaces, balconies and large windows with mountain views. While there are occasional mentions of the need for better lighting or minor updates, the overall sentiment towards the accommodations is positive, contributing to a pleasant stay.
The hotel's cleanliness is another highlight with guests describing the rooms and facilities as tidy and well-maintained. Despite a few isolated issues, such as overlooked cleaning areas, the property is generally seen as spotlessly clean, adding to the comfort of the stay.
The staff at Moose Hotel and Suites are frequently lauded for their friendly, helpful and professional demeanor. From the reception to housekeeping, the staff's exceptional service ensures guests feel welcomed and well-cared-for throughout their stay. This friendly and professional service significantly enhances the overall guest experience.
Spa facilities at the hotel offer a top-notch experience with fantastic rooftop hot tubs providing beautiful mountain views. The spa area includes clean pools, a cozy sauna and lovely jacuzzi options, contributing to a tranquil and relaxing atmosphere. Although some guests find spa services a bit pricey, the overall feedback is positive, highlighting the excellent amenities.
The hotel's gym, while modest in size, provides essential workout equipment and a relaxing sauna, meeting the needs of guests looking for a convenient fitness option.
Parking at the hotel receives praise for its convenience with complimentary underground parking and ample free EV charging stations. Despite occasional mentions of narrow parking spaces, the parking facilities are generally appreciated for their easy access and convenience.
Families find the hotel particularly welcoming, thanks to the spacious suites equipped with well-furnished kitchens, making it an ideal choice for stays with children.
Overall, Moose Hotel and Suites stands out for its prime location, excellent service, cleanliness and array of amenities, making it a highly recommended choice for travelers visiting Banff.
Categories
Visitors frequently commend the hotel's breakfast options at Pacini, the on-site Italian restaurant, noting the delicious offerings such as goat cheese and mushroom eggs Benedict. Although some guests mentioned breakfast is not included in the room rate, the overall consensus is positive, appreciating the convenience and quality of meals. The restaurant also receives good reviews for dinner with guests enjoying the great service, delicious food and a convivial atmosphere, particularly in the fireplace lounge.
The rooms at Moose Hotel and Suites are consistently praised for their spaciousness, modern design and cleanliness. Guests find the suites comfortable and well-equipped, often featuring amenities like fireplaces, balconies and large windows with mountain views. While there are occasional mentions of the need for better lighting or minor updates, the overall sentiment towards the accommodations is positive, contributing to a pleasant stay.
The hotel's cleanliness is another highlight with guests describing the rooms and facilities as tidy and well-maintained. Despite a few isolated issues, such as overlooked cleaning areas, the property is generally seen as spotlessly clean, adding to the comfort of the stay.
The staff at Moose Hotel and Suites are frequently lauded for their friendly, helpful and professional demeanor. From the reception to housekeeping, the staff's exceptional service ensures guests feel welcomed and well-cared-for throughout their stay. This friendly and professional service significantly enhances the overall guest experience.
Spa facilities at the hotel offer a top-notch experience with fantastic rooftop hot tubs providing beautiful mountain views. The spa area includes clean pools, a cozy sauna and lovely jacuzzi options, contributing to a tranquil and relaxing atmosphere. Although some guests find spa services a bit pricey, the overall feedback is positive, highlighting the excellent amenities.
The hotel's gym, while modest in size, provides essential workout equipment and a relaxing sauna, meeting the needs of guests looking for a convenient fitness option.
Parking at the hotel receives praise for its convenience with complimentary underground parking and ample free EV charging stations. Despite occasional mentions of narrow parking spaces, the parking facilities are generally appreciated for their easy access and convenience.
Families find the hotel particularly welcoming, thanks to the spacious suites equipped with well-furnished kitchens, making it an ideal choice for stays with children.
Overall, Moose Hotel and Suites stands out for its prime location, excellent service, cleanliness and array of amenities, making it a highly recommended choice for travelers visiting Banff.
Hotel with EV Charging Stations
Luxury Hotel
Hotel near Golf Courses
Hotel near Ski Resorts
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Private Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Private Pool Rooms
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Moose Hotel and Suites boasts an enviable location right in the heart of Banff, making it exceptionally convenient for guests looking to explore the town on foot. Centrally situated on Banff Avenue, the hotel offers easy access to all the main attractions, dining spots, shops and bars. With everything within walking distance, this location is ideal for travelers who prefer to roam around without the need for frequent transport.
Guests highly appreciate being a short stroll away from the town's bustling shops and restaurants. The close proximity to major tourist spots ensures that sightseeing is hassle-free. Furthermore, it's right next to shuttle stops, providing effortless connections to ski resorts and other points of interest.
The hotel's rooftop pool with mountain views and indoor facilities, add to the comfort and appeal of staying here. The central location doesn't just offer convenience but also allows guests to enjoy the beautiful mountainous surroundings of Banff from their rooms.
Overall, Moose Hotel and Suites is highlighted for its prime location, accessibility and the convenience it brings to tourists aiming to make the most of their trip to Banff.
Visitors to Moose Hotel and Suites have often praised the breakfast offerings, particularly at Pacini, the hotel's Italian restaurant. Reviewers described the breakfast as delicious with standouts like goat cheese and mushroom eggs Benedict receiving specific mentions. The breakfast is noted for being very good with some guests calling it amazing and fabulous. The coffee also received positive feedback.
Guests appreciate the convenience of having breakfast available on-site and the option of room service. Many found the breakfast to be of great value and some mentioned enjoying the breakfast buffet. Others highlighted the reasonable pricing of meals and the excellent service they received at the restaurant.
However, some reviews pointed out that breakfast is not included in the room rate, which disappointed a few guests considering the cost of their stay. Some found the breakfast pricey and felt it could have been included in the room price. A few guests were not fans of the breakfast menu and experienced slow service.
Despite these few less favorable comments, the overall consensus is that the breakfast at Moose Hotel and Suites is a strong aspect of the guest experience, providing tasty options and a convenient start to the day. The hotel's central location, modern amenities and clean, comfortable rooms further enhance the overall positive experience.
The dining experience at Moose Hotel and Suites has a variety of reviews from guests. The on-site Italian restaurant, Pacini, generally receives positive feedback with many guests noting the great service and delicious, large servings. The food quality is praised with descriptors like "delicious" and "great," and the restaurant is often highlighted as a good spot for dining with some guests finding it fantastic.
The bar in the hotel is a convivial spot, described as fantastic and providing delicious, unique cocktails. The fireplace lounge adds to the ambiance, making it an exceptional place to relax. Service staff across the dining outlets are often commended for their efforts to enhance the dining experience, making it enjoyable whether in-room, on the patio or within the restaurant itself.
However, the restaurant's atmosphere is occasionally noted as lacking with some reviews mentioning it could benefit from music to liven things up. A few guests found the food just okay and noted the service to be indifferent at times. Despite these mixed opinions, the general consensus is that the dining options are good and reasonably priced, adding convenience and appeal to the overall stay at the hotel.
Moose Hotel and Suites generally receives high praise for its room accommodations. Guests frequently mention the spaciousness, modern design and cleanliness of the suites, which often feature amenities like fireplaces, balconies and large windows with views of the mountains. The rooms are described as comfortable and well-equipped with high-quality bedding and updated furnishings contributing to a cozy atmosphere. The decor is attractive and modern, making for an inviting ambiance.
The layout of the suites, along with their ample size and the convenience of the facilities, have been highlighted as particularly suitable for extended stays. Guests also appreciate the private and quiet nature of the rooms with many noting the comforts of the living areas and bedrooms, including well-maintained bathrooms with contemporary fixtures.
However, there's occasional feedback on areas needing improvement. Some guests noted that certain rooms could use more interior lighting, better views and updates to furniture. Others mentioned minor issues like insufficient cleaning standards, dated room decor and small room sizes in some units. Despite these occasional drawbacks, the overall sentiment towards Moose Hotel and Suites is positive with many guests expressing a desire to return due to the comfortable, clean and aesthetically pleasing accommodations.
The beds at Moose Hotel and Suites have received considerable praise from guests for their comfort and quality. Many reviews highlight the exceptionally comfy and super comfortable beds that contribute to a restful stay. Guests frequently mentioned the comfort of the double and queen-size beds with some noting that they found the mattresses, duvets and pillows to be terrific. The bedding also received positive feedback for being clean and well-maintained.
However, there are a few points worth noting. While most guests found the beds to be very comfortable, a handful mentioned that the beds could use an upgrade or were not as comfy as they used to be. Some reviews also pointed out issues with bedding quality, such as lumpy duvets and the lack of fitted base sheets. Despite these minor critiques, the majority of guests seemed very pleased with the spaciousness and comfort of the beds, making the overall experience at Moose Hotel and Suites very positive in this regard.
The reviews for Moose Hotel and Suites overwhelmingly highlight its cleanliness as a significant positive aspect. Guests repeatedly praised the rooms and facilities as clean, tidy and well-maintained, contributing to a comfortable stay. Many found their rooms not only clean but also spacious, well-furnished and beautifully designed. The daily cleaning service was appreciated with fresh towels and made beds adding to the overall satisfaction.
Guests often described the property as spotlessly clean and emphasized the high standard of cleanliness in both the common areas and the rooms. The bathrooms, in particular, were frequently noted as clean and well-kept. The hotel's modern, attractive decor further enhanced the overall impression of cleanliness and comfort.
However, there were occasional mentions of overlooked areas, such as clogged sinks and minor cleaning lapses in some rooms and amenities like the swimming pool. Some reviews pointed out the need for a deeper, more thorough cleaning in certain instances, such as dusty surfaces and unclean carpets. Despite these isolated issues, the general consensus remains positive regarding the cleanliness, contributing to a pleasant and comfortable stay at the Moose Hotel and Suites.
Moose Hotel and Suites has garnered consistent praise for its highly commendable staff. Guests frequently highlighted the team's friendly, helpful and professional demeanor. The reception staff, in particular, received accolades for their welcoming and accommodating nature with special mentions of individual staff members who went above and beyond to ensure a pleasant stay.
The staff was noted for their exceptional service throughout various points of interaction, from check-in to room service. Front desk personnel were repeatedly described as courteous, efficient and very friendly, ensuring that guests felt immediately at ease upon arrival. The housekeeping team also earned positive remarks for their thoroughness and attentiveness.
Several guests appreciated the staff's consistent efforts to be helpful and accommodating with some noting that the employees answered all their questions and were always available when needed. Specific mentions include the super helpful and attentive personnel who treated guests like royalty and those who created an inviting and warm atmosphere.
Despite a few isolated reports of less-than-enthusiastic interactions at the front desk or restaurant, the predominant sentiment remains highly favorable. The majority of reviews underline the staff's professionalism, friendliness and top-notch service, contributing significantly to the overall pleasant experience at the hotel.
In summary, the staff at Moose Hotel and Suites played a pivotal role in enhancing the guest experience through their exemplary service, professional conduct and amiable interactions, making the hotel a highly recommended choice for travelers.
The spa facilities at Moose Hotel and Suites offer an exceptional experience, often described as wonderful, beautiful and top-notch. Guests frequently highlight the fantastic rooftop hot tubs, which provide stunning mountain views and an inviting atmosphere. The hot pools on the top floor are noted for their beauty and tranquility, typically avoiding overcrowding.
The beautifully designed spa area includes clean, warm pools, a cozy sauna and jacuzzi options that are especially appreciated. The garden view and rooftop spa enhance the relaxing retreat vibe with many applauding the romantic ambiance found on the roof.
The indoor pool and private hot tubs in rooms add to the comfort and convenience of the stay. Although some guests find spa services a bit pricey and face difficulty securing appointments, the overall feedback praises the excellent massage and sauna facilities. Whether enjoying a scenic hot tub deck or a well-thought-out spa area, the amenities are consistently described as a highlight of the hotel experience.
The gym at Moose Hotel and Suites offers a well-kept and clean space for guests looking to maintain their fitness routines during their stay. While the fitness suite is relatively small and described as basic, it is decently equipped with essential workout equipment. Additionally, the presence of a sauna provides a relaxing complement to the gym facilities. Overall, the fitness amenities, though modest in size, meet the needs of guests seeking a convenient workout option.
Moose Hotel and Suites boasts a variety of pool options that have garnered strong praise from guests. The rooftop amenities stand out prominently with several visitors particularly enjoying the incredible soaking pools and hot tubs on the roof, often described as amazing and providing stunning views of the mountains. These rooftop hot pools are highlighted for their relaxing and romantic atmosphere, making them a favorite for easing post-hiking muscles.
Indoor pool facilities are equally well-regarded with guests noting the great size and the heated environment, which includes a hot tub. Families appreciate the indoor pool's suitability for children with plenty of loungers available for relaxation.
Additionally, the outdoor hot tubs receive positive feedback for their quality and the enjoyment they provide. The combination of various pool types, including the well-designed heated pools, rooftop jacuzzi and the open-air pool, contributes to the overall enjoyable experience at the hotel.
While some reviews mention that the pool can be small or just okay, the overwhelming sentiment is that the pool area with its multiple options and thoughtful design, is a significant highlight for guests staying at Moose Hotel and Suites.
Moose Hotel and Suites offers a commendable parking experience, highlighted by numerous positive aspects. Guests consistently appreciate the inclusion of complimentary parking, making it a convenient perk for those staying at the hotel. The availability of free underground parking has been praised frequently with ample space and easy access contributing to a hassle-free experience. For eco-conscious travelers, the hotel provides ample free EV charging ports within the underground parking facility.
While some guests mentioned that the parking lot is relatively narrow and parking can sometimes be tricky, especially on weekends, the overall convenience and quality of the parking amenities remain a strong point. The central underground parking is described as beautiful and prosperous, adding an extra layer of comfort to the stay.
In particular, complimentary and free parking options make the hotel an attractive choice for skiers and golfers, who benefit from the easy access to parking when heading out for their activities. Although there are occasional mentions of paid parking and the need for parallel parking in the basement, these comments are outweighed by the many positive remarks about the ease and availability of parking spaces.
Overall, Moose Hotel and Suites ensures a smooth parking experience with its free, convenient and accessible facilities, making it a favorable option for travelers bringing their vehicles.
Moose Hotel and Suites offers a convenient amenity for electric vehicle owners with its EV charging stations. Guests noted the availability of charging stations, equipped with J1772 connections, ensuring compatibility with a variety of electric cars. The presence of the EV charging stations was frequently highlighted, making it a noteworthy feature for travelers relying on electric vehicles. The easy access to EV charging adds an extra layer of convenience for those staying at the hotel, enhancing the overall guest experience.
The Moose Hotel and Suites offers a truly welcoming and enjoyable experience for families with kids. The suites are spacious and include a well-equipped kitchen, making them perfect for families of all sizes. The hotel is highly recommended for first-time parents of young children and is also pet-friendly, ensuring that even the family dog feels at home.
Children have plenty to keep them entertained with a range of activities and amenities designed just for them. The pool receives rave reviews as a favorite among kids with its kid-friendly design ensuring hours of fun. Additional amenities like the Children's Play Room, kids club and family nights add to the overall family-friendly atmosphere. The on-site restaurant caters to young appetites with special kids meals, further enhancing the convenience for families.
Staff members are noted for being particularly helpful with children, ensuring a stress-free stay. Families loved the spacious suites and found the overall environment to be perfect for a fun and memorable vacation. Overall, the Moose Hotel and Suites comes highly recommended as a superb choice for families looking to create lasting memories with their children.
Moose Hotel and Suites boasts an impressive location for golf enthusiasts, situated conveniently near several golf courses. Guests noted the ease of access with some courses just a short drive away and others within walking distance. Family-friendly golf options are available, making it a suitable destination for golfers of all levels. The proximity to various golf greens, clubs and restaurants enhances the overall golfing experience. Whether driving for just ten minutes or enjoying the immediate vicinity, guests can indulge in a seamless golf-focused getaway.
Moose Hotel and Suites is an ideal accommodation choice for ski enthusiasts. The hotel boasts a prime location with excellent access to the surrounding ski resorts, making it a top pick for those eager to hit the slopes. Conveniently, ski buses stop right outside the hotel, ensuring guests can easily reach the mountains. The free shuttle services and local bus routes make the transportation to ski lifts seamless with some guests reporting a mere 10-minute drive to the nearest ski lift.
For those who prefer to walk, it's just a short stroll to the bus stops that service the ski resorts, typically ranging only a few blocks away. Guests can also take advantage of amenities such as ski lockers, which are particularly handy during snowy conditions. Additionally, the hotel’s strategic position provides quick access to ski lifts, often reachable within a short drive or shuttle ride.
The atmosphere within the hotel enhances the overall ski experience, bearing elements that reflect a cozy and ski-centric ambiance. The hotel also offers benefits like discounts at local outfitters for gear such as snowshoes, further adding to the convenience and allure for skiers. Whether traveling with family or alone, guests appreciate the proximity to skiing opportunities and the supportive infrastructure provided by Moose Hotel and Suites, ensuring an enjoyable and hassle-free ski vacation.
Moose Hotel and Suites in Banff is generally appreciated for providing a solid four-star experience. With its beautiful property and fantastic amenities, many guests found it to be a great four-star establishment. The hotel is often described as delivering overall four-star value and hospitality, making it a highly recommended choice for travelers.
While many feel that it lives up to its four-star rating, some guests noted that the offerings, though good, might be overpriced and verge on basic for an expensive four-star hotel. Despite a few opinions that question whether it fully meets four-star standards, the general consensus leans toward it being a positive and worthwhile stay in the Banff area.
Moose Hotel and Suites offers a highly accessible experience for guests with disabilities. Its proximity to downtown ensures convenient access to local attractions. The hotel features a fully accessible environment for wheelchair users with step-free access and ramps throughout the premises. Elevators remain easily available even during peak times. The hotel also provides accessible rooms and suites and the indoor pool is noted for its cleanliness and accessibility. Additionally, there are accessible parking options and free, convenient EV charging stations. Overall, the hotel ensures ease of access and a comfortable stay for all guests.
Guests of Moose Hotel and Suites have highly praised the private pools available at the establishment. They have highlighted the suite private pool, noting its amazing views and clean, tidy condition. The rooftop pool has been described as beautiful and the rooftop hot tub as great. Visitors have also mentioned a cozy and romantic private pool experience. The pools are consistently identified as luxurious and heated, further enhancing the luxurious atmosphere of the hotel's accommodations. Additionally, the indoor private pool option adds to the comprehensive luxury suite offerings.
Moose Hotel and Suites offers a truly exceptional experience with its heated pools and hot tubs, which are frequently praised by guests. The heated rooftop pool stands out, not only for its warmth but also for its magnificent and spherical views, making it a romantic and relaxing spot. Many find the lovely heated pool to be well-kept and clean, adding to the overall fantastic experience. Guests also appreciate the heated tiles in both the pool and hot tubs, as well as the indoor heated pools and the outdoor heated pool, ensuring comfort regardless of the season. Additionally, the excellent heated tubs and sauna further contribute to the hotel’s reputation as a four-star destination.
A popular choice for honeymooners, Moose Hotel and Suites offers a blend of luxury and comfort that makes it an exceptional four-star honeymoon destination. Guests appreciate the cozy accommodations and spacious rooms, which come equipped with modern facilities and a welcoming ambiance. The amenities are a significant highlight, notably the rooftop hot tubs and rooms with fireplaces that add a touch of relaxation and romance. Whether staying in honeymoon luxury suites or more comfortable options, visitors can expect a memorable experience infused with cleanliness and a warm atmosphere.
Moose Hotel and Suites captures an enviable blend of rustic luxury and modern flair. Guests can luxuriate in beautifully designed suites and premium luxury beds that promise restful nights. With an exquisite decor that features highlights like a stunning fireplace lounge and chic, elegant finishes, the ambience radiates comfort and style. The rooftop terrace, complete with a fire pit, invites relaxation while offering stunning views—a perfect spot for unwinding.
Fluffy bathrobes add an extra touch of pampering, contributing to the overall feel of indulgence. Despite the premium offerings, the hotel is noted for being budget-friendly, providing great value without compromising on quality. The hotel impresses with its clean and attractive facilities, including gyms and a luxurious lobby that welcomes visitors warmly.
Culinary offerings at the hotel's restaurant receive high marks with excellent food contributing to the overall luxurious experience. Staff services and customer care are top-notch, underlining the commitment to luxury living. While a few reviews hint that the hotel may not fully achieve a sheer luxury standard, the majority view portrays a lovely and stylish resort ideal for a refined yet relaxed stay.
Moose Hotel and Suites offers an ideal setting for a romantic getaway with its large, comfortable beds and spacious rooms that provide fantastic mountain views from the patio doors. The hotel exudes a romantic ambiance with a cozy atmosphere that enhances the experience. Highlights include the romantic rooftop pools and sauna, as well as a cozy spa area that invites relaxation. The cozy reception area and beautiful rooftop further contribute to the overall romantic atmosphere, making it a perfect choice for couples seeking a memorable, intimate stay.
Moose Hotel and Suites is highly regarded for its pet-friendly amenities and services, making it a top choice for travelers with dogs. Guests repeatedly noted the hotel's welcoming and accommodating environment for pets. Dogs are not only allowed but are made to feel comfortable with dog-friendly rooms, a designated dog-friendly pool and various pet conveniences. Many guests appreciated the special touches, such as providing a fresh clean bed, toy, bowl and treat for their dogs. Overall, this resort ensures a seamless and pleasant stay for both pets and their owners.
Location Show Map
Location
Guests highly appreciate being a short stroll away from the town's bustling shops and restaurants. The close proximity to major tourist spots ensures that sightseeing is hassle-free. Furthermore, it's right next to shuttle stops, providing effortless connections to ski resorts and other points of interest.
The hotel's rooftop pool with mountain views and indoor facilities, add to the comfort and appeal of staying here. The central location doesn't just offer convenience but also allows guests to enjoy the beautiful mountainous surroundings of Banff from their rooms.
Overall, Moose Hotel and Suites is highlighted for its prime location, accessibility and the convenience it brings to tourists aiming to make the most of their trip to Banff.
Breakfast
Guests appreciate the convenience of having breakfast available on-site and the option of room service. Many found the breakfast to be of great value and some mentioned enjoying the breakfast buffet. Others highlighted the reasonable pricing of meals and the excellent service they received at the restaurant.
However, some reviews pointed out that breakfast is not included in the room rate, which disappointed a few guests considering the cost of their stay. Some found the breakfast pricey and felt it could have been included in the room price. A few guests were not fans of the breakfast menu and experienced slow service.
Despite these few less favorable comments, the overall consensus is that the breakfast at Moose Hotel and Suites is a strong aspect of the guest experience, providing tasty options and a convenient start to the day. The hotel's central location, modern amenities and clean, comfortable rooms further enhance the overall positive experience.
Dinner
The bar in the hotel is a convivial spot, described as fantastic and providing delicious, unique cocktails. The fireplace lounge adds to the ambiance, making it an exceptional place to relax. Service staff across the dining outlets are often commended for their efforts to enhance the dining experience, making it enjoyable whether in-room, on the patio or within the restaurant itself.
However, the restaurant's atmosphere is occasionally noted as lacking with some reviews mentioning it could benefit from music to liven things up. A few guests found the food just okay and noted the service to be indifferent at times. Despite these mixed opinions, the general consensus is that the dining options are good and reasonably priced, adding convenience and appeal to the overall stay at the hotel.
Rooms
The layout of the suites, along with their ample size and the convenience of the facilities, have been highlighted as particularly suitable for extended stays. Guests also appreciate the private and quiet nature of the rooms with many noting the comforts of the living areas and bedrooms, including well-maintained bathrooms with contemporary fixtures.
However, there's occasional feedback on areas needing improvement. Some guests noted that certain rooms could use more interior lighting, better views and updates to furniture. Others mentioned minor issues like insufficient cleaning standards, dated room decor and small room sizes in some units. Despite these occasional drawbacks, the overall sentiment towards Moose Hotel and Suites is positive with many guests expressing a desire to return due to the comfortable, clean and aesthetically pleasing accommodations.
Beds
However, there are a few points worth noting. While most guests found the beds to be very comfortable, a handful mentioned that the beds could use an upgrade or were not as comfy as they used to be. Some reviews also pointed out issues with bedding quality, such as lumpy duvets and the lack of fitted base sheets. Despite these minor critiques, the majority of guests seemed very pleased with the spaciousness and comfort of the beds, making the overall experience at Moose Hotel and Suites very positive in this regard.
Cleanliness
Guests often described the property as spotlessly clean and emphasized the high standard of cleanliness in both the common areas and the rooms. The bathrooms, in particular, were frequently noted as clean and well-kept. The hotel's modern, attractive decor further enhanced the overall impression of cleanliness and comfort.
However, there were occasional mentions of overlooked areas, such as clogged sinks and minor cleaning lapses in some rooms and amenities like the swimming pool. Some reviews pointed out the need for a deeper, more thorough cleaning in certain instances, such as dusty surfaces and unclean carpets. Despite these isolated issues, the general consensus remains positive regarding the cleanliness, contributing to a pleasant and comfortable stay at the Moose Hotel and Suites.
Staff
The staff was noted for their exceptional service throughout various points of interaction, from check-in to room service. Front desk personnel were repeatedly described as courteous, efficient and very friendly, ensuring that guests felt immediately at ease upon arrival. The housekeeping team also earned positive remarks for their thoroughness and attentiveness.
Several guests appreciated the staff's consistent efforts to be helpful and accommodating with some noting that the employees answered all their questions and were always available when needed. Specific mentions include the super helpful and attentive personnel who treated guests like royalty and those who created an inviting and warm atmosphere.
Despite a few isolated reports of less-than-enthusiastic interactions at the front desk or restaurant, the predominant sentiment remains highly favorable. The majority of reviews underline the staff's professionalism, friendliness and top-notch service, contributing significantly to the overall pleasant experience at the hotel.
In summary, the staff at Moose Hotel and Suites played a pivotal role in enhancing the guest experience through their exemplary service, professional conduct and amiable interactions, making the hotel a highly recommended choice for travelers.
Spa
The beautifully designed spa area includes clean, warm pools, a cozy sauna and jacuzzi options that are especially appreciated. The garden view and rooftop spa enhance the relaxing retreat vibe with many applauding the romantic ambiance found on the roof.
The indoor pool and private hot tubs in rooms add to the comfort and convenience of the stay. Although some guests find spa services a bit pricey and face difficulty securing appointments, the overall feedback praises the excellent massage and sauna facilities. Whether enjoying a scenic hot tub deck or a well-thought-out spa area, the amenities are consistently described as a highlight of the hotel experience.
Gym
Pool
Indoor pool facilities are equally well-regarded with guests noting the great size and the heated environment, which includes a hot tub. Families appreciate the indoor pool's suitability for children with plenty of loungers available for relaxation.
Additionally, the outdoor hot tubs receive positive feedback for their quality and the enjoyment they provide. The combination of various pool types, including the well-designed heated pools, rooftop jacuzzi and the open-air pool, contributes to the overall enjoyable experience at the hotel.
While some reviews mention that the pool can be small or just okay, the overwhelming sentiment is that the pool area with its multiple options and thoughtful design, is a significant highlight for guests staying at Moose Hotel and Suites.
Parking
While some guests mentioned that the parking lot is relatively narrow and parking can sometimes be tricky, especially on weekends, the overall convenience and quality of the parking amenities remain a strong point. The central underground parking is described as beautiful and prosperous, adding an extra layer of comfort to the stay.
In particular, complimentary and free parking options make the hotel an attractive choice for skiers and golfers, who benefit from the easy access to parking when heading out for their activities. Although there are occasional mentions of paid parking and the need for parallel parking in the basement, these comments are outweighed by the many positive remarks about the ease and availability of parking spaces.
Overall, Moose Hotel and Suites ensures a smooth parking experience with its free, convenient and accessible facilities, making it a favorable option for travelers bringing their vehicles.
EV charging stations
Family
Children have plenty to keep them entertained with a range of activities and amenities designed just for them. The pool receives rave reviews as a favorite among kids with its kid-friendly design ensuring hours of fun. Additional amenities like the Children's Play Room, kids club and family nights add to the overall family-friendly atmosphere. The on-site restaurant caters to young appetites with special kids meals, further enhancing the convenience for families.
Staff members are noted for being particularly helpful with children, ensuring a stress-free stay. Families loved the spacious suites and found the overall environment to be perfect for a fun and memorable vacation. Overall, the Moose Hotel and Suites comes highly recommended as a superb choice for families looking to create lasting memories with their children.
Golf
Ski
For those who prefer to walk, it's just a short stroll to the bus stops that service the ski resorts, typically ranging only a few blocks away. Guests can also take advantage of amenities such as ski lockers, which are particularly handy during snowy conditions. Additionally, the hotel’s strategic position provides quick access to ski lifts, often reachable within a short drive or shuttle ride.
The atmosphere within the hotel enhances the overall ski experience, bearing elements that reflect a cozy and ski-centric ambiance. The hotel also offers benefits like discounts at local outfitters for gear such as snowshoes, further adding to the convenience and allure for skiers. Whether traveling with family or alone, guests appreciate the proximity to skiing opportunities and the supportive infrastructure provided by Moose Hotel and Suites, ensuring an enjoyable and hassle-free ski vacation.
4 Star
While many feel that it lives up to its four-star rating, some guests noted that the offerings, though good, might be overpriced and verge on basic for an expensive four-star hotel. Despite a few opinions that question whether it fully meets four-star standards, the general consensus leans toward it being a positive and worthwhile stay in the Banff area.
Accessible
Private Pool
Heated Pool
Honeymoon
Luxury
Fluffy bathrobes add an extra touch of pampering, contributing to the overall feel of indulgence. Despite the premium offerings, the hotel is noted for being budget-friendly, providing great value without compromising on quality. The hotel impresses with its clean and attractive facilities, including gyms and a luxurious lobby that welcomes visitors warmly.
Culinary offerings at the hotel's restaurant receive high marks with excellent food contributing to the overall luxurious experience. Staff services and customer care are top-notch, underlining the commitment to luxury living. While a few reviews hint that the hotel may not fully achieve a sheer luxury standard, the majority view portrays a lovely and stylish resort ideal for a refined yet relaxed stay.
Romantic
Dog Friendly
Yes, Moose Hotel and Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Private Pool.
Yes, a spa is available at Moose Hotel and Suites.
Yes, Moose Hotel and Suites welcomes dogs.
Yes, parking facilities are available at Moose Hotel and Suites.
Yes, Moose Hotel and Suites has a gym.
Location Show Map
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