Novotel Bangkok on Siam Square
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Summary of reviewsNovotel Bangkok on Siam Square receives high praise for its exceptional location, positioned strategically in the bustling center of Siam Square. Guests find it extremely convenient for shopping and public transportation with proximity to major malls such as Siam Paragon and Central World, as well as the BTS Skytrain station. This central location appeals to both leisure and business travelers, making it easy to explore Bangkok's attractions. The area is described as vibrant, safe and family-friendly, further enhancing its appeal.
The breakfast offerings at Novotel Bangkok are noted positively for their extensive and varied buffet, catering to both Western and Asian tastes, including options for Halal and vegetarian diets. The quality of the food is often rated from good to excellent with an efficient and friendly staff contributing to the pleasant dining experience. While there are some criticisms regarding crowding and the need for more dietary variety, many guests still find the breakfast to be a highlight.
The dining experience at the hotel's restaurants receives mixed reviews. The luxurious Thai cuisine and weekend seafood specials are praised with room service also noted for its quality. However, some guests report issues with the lobby dining, describing the food as overcooked and unappetizing, along with delayed service and high extra charges.
Guest rooms are highlighted for their comfort with clean and spacious layouts, comfortable beds and city views. However, the rooms do show significant wear and tear with issues like outdated decor, maintenance problems and noise being common complaints. There's a recurring need for refurbishment to meet modern expectations.
cleanliness sees varied feedback with some guests finding the hotel tidy and well-maintained, especially noting the friendly housekeeping staff. However, inconsistencies are reported, such as moldy bathrooms, insect sightings and an odor problem in public areas, suggesting a need for improved standards across the board.
The staff at Novotel Bangkok on Siam Square are frequently commended for their friendly and professional service, particularly the reception, concierge and housekeeping teams. While there are occasional lapses in service and language barriers, the predominant sentiment is positive with many guests highlighting the warm and welcoming atmosphere created by the staff.
Free Wi-Fi at the hotel receives mixed reviews. While the connection is generally good and strong in common areas, some guests find it weak and unstable in their rooms, affecting the overall internet experience.
The hotel’s spa, while conveniently located and offering various treatments, receives mixed feedback. Guests appreciate the welcoming staff and accessible location but note the spa’s minimalistic amenities and need for better upkeep. Despite these shortcomings, some guests find the spa experience enjoyable.
The gym is positively reviewed for its adequate equipment and functionality, despite being somewhat outdated. Guests who prioritize their fitness routines find the gym satisfactory for their needs.
The swimming pool, while praised for its pleasant atmosphere and clean water, is noted to require more maintenance. Issues include dirty conditions, limited sunbeds and restricted shaded areas. Guests enjoy the pool but suggest improvements in maintenance and facilities.
In summary, Novotel Bangkok on Siam Square offers a prime location and friendly service, making it a strong choice for visitors looking to stay in the heart of Bangkok. While certain areas, such as room quality and cleanliness, require attention, the convenience and overall welcoming environment leave a generally positive impression on guests.
Categories
The breakfast offerings at Novotel Bangkok are noted positively for their extensive and varied buffet, catering to both Western and Asian tastes, including options for Halal and vegetarian diets. The quality of the food is often rated from good to excellent with an efficient and friendly staff contributing to the pleasant dining experience. While there are some criticisms regarding crowding and the need for more dietary variety, many guests still find the breakfast to be a highlight.
The dining experience at the hotel's restaurants receives mixed reviews. The luxurious Thai cuisine and weekend seafood specials are praised with room service also noted for its quality. However, some guests report issues with the lobby dining, describing the food as overcooked and unappetizing, along with delayed service and high extra charges.
Guest rooms are highlighted for their comfort with clean and spacious layouts, comfortable beds and city views. However, the rooms do show significant wear and tear with issues like outdated decor, maintenance problems and noise being common complaints. There's a recurring need for refurbishment to meet modern expectations.
cleanliness sees varied feedback with some guests finding the hotel tidy and well-maintained, especially noting the friendly housekeeping staff. However, inconsistencies are reported, such as moldy bathrooms, insect sightings and an odor problem in public areas, suggesting a need for improved standards across the board.
The staff at Novotel Bangkok on Siam Square are frequently commended for their friendly and professional service, particularly the reception, concierge and housekeeping teams. While there are occasional lapses in service and language barriers, the predominant sentiment is positive with many guests highlighting the warm and welcoming atmosphere created by the staff.
Free Wi-Fi at the hotel receives mixed reviews. While the connection is generally good and strong in common areas, some guests find it weak and unstable in their rooms, affecting the overall internet experience.
The hotel’s spa, while conveniently located and offering various treatments, receives mixed feedback. Guests appreciate the welcoming staff and accessible location but note the spa’s minimalistic amenities and need for better upkeep. Despite these shortcomings, some guests find the spa experience enjoyable.
The gym is positively reviewed for its adequate equipment and functionality, despite being somewhat outdated. Guests who prioritize their fitness routines find the gym satisfactory for their needs.
The swimming pool, while praised for its pleasant atmosphere and clean water, is noted to require more maintenance. Issues include dirty conditions, limited sunbeds and restricted shaded areas. Guests enjoy the pool but suggest improvements in maintenance and facilities.
In summary, Novotel Bangkok on Siam Square offers a prime location and friendly service, making it a strong choice for visitors looking to stay in the heart of Bangkok. While certain areas, such as room quality and cleanliness, require attention, the convenience and overall welcoming environment leave a generally positive impression on guests.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
Hotel for Yoga
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Novotel Bangkok on Siam Square boasts an exceptional location highly praised by guests for its proximity to numerous shopping centers, food outlets and the BTS (Skytrain) station. Positioned in the heart of Siam Square, the hotel is just steps away from major malls such as Siam Paragon, MBK, Central World and more, making it a prime spot for shopping enthusiasts. The location is highly convenient for both shopping and public transportation, enabling easy access to various parts of Bangkok without the need for taxis.
Guests highlight the ease of walking to multiple malls, restaurants, cafes and massage parlors, noting that everything they need is within a short walking distance. The central position of the hotel also makes it an ideal base for exploring the city’s attractions. It’s particularly appreciated for being a vibrant and safe area, suitable for families and solo travelers alike.
Many reviews emphasize the strategic location of the hotel, describing it as unbeatable, perfect and superb for those wanting to immerse themselves in the bustling life of Bangkok. Whether traveling for business or leisure, the hotel's central location near the BTS station makes commuting around the city stress-free. Overall, the hotel's location is considered one of its strongest assets, contributing significantly to a pleasant and convenient stay in Bangkok.
The breakfast experience at Novotel Bangkok on Siam Square has garnered mixed reviews from guests, but there are consistent highlights worth noting. Many visitors praised the breakfast for its extensive and varied buffet, offering a wide selection that caters to both Western and Asian tastes with options for different dietary requirements such as Halal and vegetarian. The quality of food is often described as good to excellent with some singling out the delicious and diverse offerings. The staff and service during breakfast have also been commended for their efficiency and friendliness, contributing to an overall pleasant dining experience.
However, some guests pointed out several areas for improvement. Common concerns include the breakfast being expensive, crowded and not always meeting expectations, particularly for Western and Middle Eastern visitors. There were comments about a lack of diverse cheese options and insufficient variety for specific dietary needs, such as vegetarian, Arab and Muslim-friendly options. Additionally, the breakfast area was frequently described as noisy and too busy with long queues during peak times.
Despite these criticisms, the hotel's breakfast remains a highlight for many with its plentiful and delicious spread, perfect for starting the day on a good note. Overall, while there is room for enhancement, especially in terms of variety and catering to a broader audience, Novotel Bangkok on Siam Square's breakfast is broadly appreciated.
Novotel Bangkok on Siam Square has mixed reviews regarding their dining options with a few standout highlights and notable drawbacks. Guests have praised the luxurious Thai cuisine served at the hotel's halal restaurant, which appears to be a popular spot for an exquisite dining experience. The seafood specials, especially during weekends, have also received positive feedback, marked as superb by some diners.
However, several guests expressed concerns about the overall quality of the meals, noting that dishes served in the lobby often fell short, being described as dry, tasteless and overcooked. Additionally, the general functioning of the hotel's dining services for lunch and dinner has been cited as problematic with some travelers experiencing delayed service and high extra charges for food delivery within the hotel premises.
Despite these issues, room service fares better in reviews, where guests have enjoyed good food delivered directly to their rooms. Moreover, the hotel offers some enjoyable evening activities, such as free beer and karaoke, which adds an entertaining touch to the dining experience at Novotel Bangkok on Siam Square. While the dinner buffet options may not have impressed all guests, select dishes like the prawn fried rice received specific mentions for being satisfactory.
The guest reviews for the rooms at Novotel Bangkok on Siam Square indicate a mix of experiences but lean heavily on the need for improvement. The reviews suggest that while the rooms are clean and spacious, they are largely outdated and show signs of significant wear and tear. Many guests noted that the furniture and decor are old with issues such as stains, mold and even insect sightings being common complaints. There were also mentions of poor maintenance, including malfunctioning air conditioning, leaking ceilings and faulty bathroom fixtures.
A recurring theme is the small size of the rooms and bathrooms, which some guests felt did not match the pricing. Noise from adjacent rooms and construction was also frequently mentioned, suggesting poor soundproofing. The rooms' cleanliness received mixed reviews; while some guests found them tidy and comfortable, others noted dirty walls, unclean bathrooms and overall poor hygiene.
Positive mentions include the comfortable beds and good room amenities, such as spacious layouts and city views from the bay windows in certain rooms. However, inconsistent room quality and multiple maintenance issues detract from the overall experience. The hotel appears to be in dire need of refurbishment to meet guest expectations adequately.
In summary, Novotel Bangkok on Siam Square offers rooms that are clean and comfortable but struggle with age, maintenance issues and noise. Guests looking for a more updated and modern hotel experience might find it lacking in value for the price.
Travelers to Novotel Bangkok on Siam Square consistently praise the comfortable beds, noting that they are large, clean and provide a good night's sleep. Multiple reviews highlight the high comfort of both the beds and pillows. The hotel offers a variety of bed configurations including single, double, queen and king-sized options. Some guests did express concerns regarding the firmness of the mattresses and the height of the beds, finding them either too firm, too soft or too high. Despite these few concerns, the positive feedback about comfort largely prevails, making the beds one of the more commendable features of the rooms. Additionally, while the cleanliness of bedding is generally appreciated, there are sporadic mentions of issues such as bedbugs, dirty sheets and dust under the beds. Extra beds for children were noted but received mixed reviews regarding their comfort and timely provision. However, guests overall found the sleeping arrangements at Novotel Bangkok on Siam Square to be highly satisfactory.
Novotel Bangkok on Siam Square presents a mixed bag of experiences when it comes to cleanliness. The positive reviews highlight that the hotel is generally tidy and well maintained with numerous comments praising the clean and spacious rooms, daily housekeeping and clean common areas. A number of guests have found the cleanliness levels to be good value for money and satisfactory overall, especially noting the friendly and helpful housekeeping staff.
However, there are several critical observations that indicate inconsistencies in the hotel's cleanliness standards. Many guests report issues such as dirty rooms, moldy bathrooms and insects like cockroaches being a common sight in the rooms and sometimes even in areas like the breakfast buffet. The lobby and some lower levels often suffer from unpleasant smells with a noticeable odor of sewage being frequently mentioned. Additionally, there are reports of outdated and worn-out facilities with dirty carpets, stained walls and general wear and tear prevalent throughout.
While some rooms are described as fresh and well-cleaned, others are noted to be not properly cleaned with dust, hair and stains remaining after housekeeping. The hotel's age seems to be showing through in the condition of its facilities and there appears to be inconsistency in the level of cleanliness maintenance across different areas and rooms. The presence of small cockroaches and issues like sticky floors and residual odors detract significantly from the overall experience.
The location of the hotel is often praised for its convenience, being close to numerous services, restaurants and malls, which can be a significant advantage for travelers. Nevertheless, the chronic issues with cleanliness and maintenance might be a point of concern for many potential guests.
Situated in the bustling heart of Bangkok, Novotel Bangkok on Siam Square has garnered a warm reputation for its exceptional customer service. The staff at this hotel are often lauded for their friendliness and professionalism. Many reviews highlight their super friendly and helpful nature, making guests feel welcomed and at ease from the moment they arrive. Notably, the reception and concierge teams frequently receive praise for their courteous and efficient service, often going above and beyond to ensure the comfort and satisfaction of their guests.
The housekeeping team also earns commendations for their attentiveness and dedication to maintaining cleanliness and comfort. Visitors appreciate the personalized touches and accommodating services, such as special event preparations and tailored room setups. The restaurant and bar staff, too, are mentioned for their pleasant demeanors and professional service.
However, it is worth noting that some reviews mention occasional lapses in service, particularly at the front desk. Instances of slow check-in and check-out processes, language barriers and unresponsiveness have been reported by several guests. Despite these criticisms, the predominant sentiment is that the majority of the staff are friendly, polite and eager to assist, significantly enhancing the overall guest experience.
In summary, while there are areas for improvement, the staff at Novotel Bangkok on Siam Square are generally seen as a strong asset to the hotel, contributing to a warm and welcoming atmosphere that many guests appreciate and remember fondly.
Novotel Bangkok on Siam Square receives a mix of feedback regarding its Wi-Fi services. Guests have reported that the Wi-Fi is generally functional and often described it as good, reasonably fast and having a very strong signal most of the time. Some guests mentioned that the internet works fine and is smooth and that the connection is successful and adequate for regular usage. There are positive notes on the fast speed of the Wi-Fi and the convenience of a pocket Wi-Fi router being provided.
However, some reviews point out drawbacks. Multiple guests have experienced issues such as weak and unstable Wi-Fi connections, particularly inside the rooms with some reporting no signal at all. Others found the Wi-Fi to be very slow, inadequate for tasks like Zoom meetings and in general, not working properly at times.
Overall, while the Wi-Fi at Novotel Bangkok on Siam Square performs well for many guests, there are a number of instances where the service falls short, especially for those needing a stable and robust connection.
Novotel Bangkok on Siam Square offers a convenient option for those looking to indulge in spa treatments with various massages available to guests. The staff at the spa are notably welcoming, contributing to an overall pleasant experience. The location is advantageous, being within walking distance and just minutes away from numerous massage places right downstairs, providing guests with multiple choices.
Though some found the spa to provide good service and responsiveness, others felt that it lacked the luxuries one might expect. The spa itself seemed minimal and could benefit from better upkeep, as there were reports of leaking water and limited space that can hold only a few people at a time. Privacy and professional conduct appeared to be priorities, ensuring a comfortable environment. Despite its shortcomings, many enjoyed the treatments with some describing the overall spa experience as wonderful.
The gym at Novotel Bangkok on Siam Square receives commendations for its nice and well-equipped facilities. Many guests find the gym to be very good with sufficient equipment to meet their workout needs. While some reviews mention that the gym is a bit outdated, the overall sentiment remains positive with visitors appreciating the adequacy and functionality of the fitness space. The hotel gym, along with the overall facilities, seems to provide a satisfactory experience for travelers looking to maintain their fitness routines while staying at the hotel.
The swimming pool at Novotel Bangkok on Siam Square is often praised for its pleasant and commendable atmosphere with a beautiful layout and clean water. Guests particularly appreciate its ample size and the fact that it gets sun all day. There are complimentary towels and occasionally, free juice is offered, enhancing the poolside experience.
However, several issues have been noted. The pool and its surrounding area require more frequent maintenance and better landscaping, as the pool can become dirty and scattered with black particles. The pool area feels outdated and some of the tiles are loose, reflecting years of deficient upkeep. There are also concerns about the limited number of sunbeds with only six available, making it challenging for guests to find seating.
Shade is another common issue with very few umbrellas and limited shaded areas, which is a drawback during sunny days. Additionally, the pool hours are restrictive and there are reports of the pool having a sewage smell occasionally. While poolside amenities include towel racks, they often have used towels left on benches, adding to the cluttered feel of the area. Finally, the pool bar remains closed due to Covid restrictions, which lessens the overall convenience and enjoyment for guests.
Efforts to upgrade the pool area could significantly enhance the guest experience, addressing both the need for more loungers and adequate shade and reinvigorating the pool's outdated facilities.
Novotel Bangkok on Siam Square offers both indoor and outdoor parking facilities. Guests generally appreciate the free parking service provided by the hotel and find the parking lot well-managed and easily accessible. Positive feedback highlights the availability of ample parking spaces, even though some reviewers note the limited number of spots. However, a few guests mention challenges, such as the lack of an elevator to the parking area and difficulty accessing indoor parking. Despite these minor inconveniences, free parking is considered a valuable perk and the availability of parking spaces outside adds to the convenience. The parking area itself, though slightly dimly lit, generally meets guest expectations.
Novotel Bangkok on Siam Square receives high marks for its family-friendly environment and activities tailored for kids. Guests frequently highlight the hotel's helpfulness with children and the availability of extra beds, including comfortable sofa beds specifically for kids. Ideal for family stays, the hotel is celebrated for its convenient location, being just a short walk from multiple shopping centers and the Siam BTS station, making it easy to access nearby kids' attractions.
Many reviews laud the hotel's cleanliness and cozy feel despite some rooms being on the smaller side. Families appreciate the appropriate crib service and the availability of family sections at the restaurant. The kid-friendly pool, even though lacking shade, adds to the overall appeal. Families also find the ground floor lobby particularly accommodating.
The proximity to malls and various family-friendly attractions is another recurring theme, making it a good choice for a stay in Bangkok. Though the hotel offers good facilities for wheelchair use and boasts great family-size rooms, some guests feel that the space may be less suitable for a family of four.
The breakfast is praised, though there can be a short wait during peak hours. Despite a few minor drawbacks, such as a small children’s area and occasional issues with room size, the overall consensus is that Novotel Bangkok on Siam Square is a very good option for families looking to visit Bangkok.
Located in the heart of Bangkok, Novotel Bangkok on Siam Square offers guests an exciting and vibrant nightlife experience right at their doorstep. The hotel is strategically positioned close to various nightlife options, including multiple malls that feature active nightlife and night fashion markets. With several good bars and nightclubs in the vicinity, guests can easily enjoy a fun night out.
The neighborhood is lively with music, concerts and a trendy young crowd, mostly aged between 15 to 25 years. While the city tends to quiet down by 9:30 PM, the immediate area around the hotel remains active throughout the night. Proximity to busy roads and the occasional drill sounds during the day may affect some, but the overall atmosphere compensates for these minor inconveniences.
For those looking for convenience, there's a 24-hour Starbucks right in front of the hotel, making it easy to grab a coffee at any time. Although the location is excellent for shopping, some may find it a little less ideal if they are solely seeking nightlife experiences. Nevertheless, the area's vibrant and lively spots offer ample opportunities for socializing and entertainment all night long.
The reviews for Novotel Bangkok on Siam Square present a mixed bag of impressions regarding its four-star rating, facilities and services. Many guests feel that the hotel falls short of the typical standards expected from a four-star or international Novotel property with some even suggesting it should be classified lower. The breakfast offerings are found to be unimpressive, especially when compared to other four and five-star hotels.
The hotel's main redeeming feature is its prime location, which is seen as a significant advantage for guests, particularly those on business trips. Some reviews mention that, while the price is considerably higher than comparable hotels, the establishment does offer comfort, cleanliness, tranquility and pleasing views from the rooms.
Despite the concerns and criticisms about cleanliness and the dated condition of the property, there are some positive notes. Improvements have been noted over time and a few guests find the hotel worthy of its four-star rating. Overall, while the hotel is recommended for its convenience and certain amenities, it appears there are notable areas where it does not satisfy the expectations of a typical four-star experience.
Novotel Bangkok on Siam Square is a fitting choice for business travelers, boasting good facilities for meetings and business events. Despite a lack of a dedicated business center, the hotel provides a meeting room for business calls and offers a good business room that has been updated and features adequate capacity. It's conveniently located with easy access to malls, making it easier for individuals to balance work and leisure.
The diverse breakfast options available cater to various tastes, including European, vegetarian, Asian and Indian cuisines, adding to the comfort of the stay. The hotel is noted for its safety measures and security, including smooth and quick PCR testing, contributing to a hassle-free experience. However, it's worth noting that the available seating in some areas is not ideal for video calls due to loud music and the property is in need of some renovation. Overall, the staff is praised for their performance, making Novotel Bangkok on Siam Square a decent and convenient accommodation choice for business travel.
The outdoor pool at Novotel Bangkok on Siam Square receives a mix of feedback from guests. On the positive side, the pool area is often described as nice and great for kids with good facilities including a designated children's pool that operates until 9pm. Guests appreciate that the pool is centrally located within the hotel, making it convenient for a quick dip. However, there are some areas that need attention. Some have noted that the pool bar is closed and the overall maintenance of the pool area could be improved with mentions of murky water, dirty tiles and worn-out furniture. Despite these issues, the large swimming pool and pleasant atmosphere are generally well-received by those who utilize it.
Novotel Bangkok on Siam Square offers an appealing romantic experience for those looking to enjoy a special getaway. The hotel boasts rooms with romantic views, adding a memorable touch to the stay. The romantic ambiance is prevalent throughout the property, making it an ideal choice for couples. Guests have enjoyed romantic walks in the nearby parks and appreciated the variety of romantic dining options both within and around the hotel. Many have found it perfect for a romantic weekend, highlighting it as a good value option for couples looking to indulge in a romantic ambiance during their stay.
Location Show Map
Location
Guests highlight the ease of walking to multiple malls, restaurants, cafes and massage parlors, noting that everything they need is within a short walking distance. The central position of the hotel also makes it an ideal base for exploring the city’s attractions. It’s particularly appreciated for being a vibrant and safe area, suitable for families and solo travelers alike.
Many reviews emphasize the strategic location of the hotel, describing it as unbeatable, perfect and superb for those wanting to immerse themselves in the bustling life of Bangkok. Whether traveling for business or leisure, the hotel's central location near the BTS station makes commuting around the city stress-free. Overall, the hotel's location is considered one of its strongest assets, contributing significantly to a pleasant and convenient stay in Bangkok.
Breakfast
However, some guests pointed out several areas for improvement. Common concerns include the breakfast being expensive, crowded and not always meeting expectations, particularly for Western and Middle Eastern visitors. There were comments about a lack of diverse cheese options and insufficient variety for specific dietary needs, such as vegetarian, Arab and Muslim-friendly options. Additionally, the breakfast area was frequently described as noisy and too busy with long queues during peak times.
Despite these criticisms, the hotel's breakfast remains a highlight for many with its plentiful and delicious spread, perfect for starting the day on a good note. Overall, while there is room for enhancement, especially in terms of variety and catering to a broader audience, Novotel Bangkok on Siam Square's breakfast is broadly appreciated.
Dinner
However, several guests expressed concerns about the overall quality of the meals, noting that dishes served in the lobby often fell short, being described as dry, tasteless and overcooked. Additionally, the general functioning of the hotel's dining services for lunch and dinner has been cited as problematic with some travelers experiencing delayed service and high extra charges for food delivery within the hotel premises.
Despite these issues, room service fares better in reviews, where guests have enjoyed good food delivered directly to their rooms. Moreover, the hotel offers some enjoyable evening activities, such as free beer and karaoke, which adds an entertaining touch to the dining experience at Novotel Bangkok on Siam Square. While the dinner buffet options may not have impressed all guests, select dishes like the prawn fried rice received specific mentions for being satisfactory.
Rooms
A recurring theme is the small size of the rooms and bathrooms, which some guests felt did not match the pricing. Noise from adjacent rooms and construction was also frequently mentioned, suggesting poor soundproofing. The rooms' cleanliness received mixed reviews; while some guests found them tidy and comfortable, others noted dirty walls, unclean bathrooms and overall poor hygiene.
Positive mentions include the comfortable beds and good room amenities, such as spacious layouts and city views from the bay windows in certain rooms. However, inconsistent room quality and multiple maintenance issues detract from the overall experience. The hotel appears to be in dire need of refurbishment to meet guest expectations adequately.
In summary, Novotel Bangkok on Siam Square offers rooms that are clean and comfortable but struggle with age, maintenance issues and noise. Guests looking for a more updated and modern hotel experience might find it lacking in value for the price.
Beds
Cleanliness
However, there are several critical observations that indicate inconsistencies in the hotel's cleanliness standards. Many guests report issues such as dirty rooms, moldy bathrooms and insects like cockroaches being a common sight in the rooms and sometimes even in areas like the breakfast buffet. The lobby and some lower levels often suffer from unpleasant smells with a noticeable odor of sewage being frequently mentioned. Additionally, there are reports of outdated and worn-out facilities with dirty carpets, stained walls and general wear and tear prevalent throughout.
While some rooms are described as fresh and well-cleaned, others are noted to be not properly cleaned with dust, hair and stains remaining after housekeeping. The hotel's age seems to be showing through in the condition of its facilities and there appears to be inconsistency in the level of cleanliness maintenance across different areas and rooms. The presence of small cockroaches and issues like sticky floors and residual odors detract significantly from the overall experience.
The location of the hotel is often praised for its convenience, being close to numerous services, restaurants and malls, which can be a significant advantage for travelers. Nevertheless, the chronic issues with cleanliness and maintenance might be a point of concern for many potential guests.
Staff
The housekeeping team also earns commendations for their attentiveness and dedication to maintaining cleanliness and comfort. Visitors appreciate the personalized touches and accommodating services, such as special event preparations and tailored room setups. The restaurant and bar staff, too, are mentioned for their pleasant demeanors and professional service.
However, it is worth noting that some reviews mention occasional lapses in service, particularly at the front desk. Instances of slow check-in and check-out processes, language barriers and unresponsiveness have been reported by several guests. Despite these criticisms, the predominant sentiment is that the majority of the staff are friendly, polite and eager to assist, significantly enhancing the overall guest experience.
In summary, while there are areas for improvement, the staff at Novotel Bangkok on Siam Square are generally seen as a strong asset to the hotel, contributing to a warm and welcoming atmosphere that many guests appreciate and remember fondly.
Wi-Fi
However, some reviews point out drawbacks. Multiple guests have experienced issues such as weak and unstable Wi-Fi connections, particularly inside the rooms with some reporting no signal at all. Others found the Wi-Fi to be very slow, inadequate for tasks like Zoom meetings and in general, not working properly at times.
Overall, while the Wi-Fi at Novotel Bangkok on Siam Square performs well for many guests, there are a number of instances where the service falls short, especially for those needing a stable and robust connection.
Spa
Though some found the spa to provide good service and responsiveness, others felt that it lacked the luxuries one might expect. The spa itself seemed minimal and could benefit from better upkeep, as there were reports of leaking water and limited space that can hold only a few people at a time. Privacy and professional conduct appeared to be priorities, ensuring a comfortable environment. Despite its shortcomings, many enjoyed the treatments with some describing the overall spa experience as wonderful.
Gym
Pool
However, several issues have been noted. The pool and its surrounding area require more frequent maintenance and better landscaping, as the pool can become dirty and scattered with black particles. The pool area feels outdated and some of the tiles are loose, reflecting years of deficient upkeep. There are also concerns about the limited number of sunbeds with only six available, making it challenging for guests to find seating.
Shade is another common issue with very few umbrellas and limited shaded areas, which is a drawback during sunny days. Additionally, the pool hours are restrictive and there are reports of the pool having a sewage smell occasionally. While poolside amenities include towel racks, they often have used towels left on benches, adding to the cluttered feel of the area. Finally, the pool bar remains closed due to Covid restrictions, which lessens the overall convenience and enjoyment for guests.
Efforts to upgrade the pool area could significantly enhance the guest experience, addressing both the need for more loungers and adequate shade and reinvigorating the pool's outdated facilities.
Parking
Family
Many reviews laud the hotel's cleanliness and cozy feel despite some rooms being on the smaller side. Families appreciate the appropriate crib service and the availability of family sections at the restaurant. The kid-friendly pool, even though lacking shade, adds to the overall appeal. Families also find the ground floor lobby particularly accommodating.
The proximity to malls and various family-friendly attractions is another recurring theme, making it a good choice for a stay in Bangkok. Though the hotel offers good facilities for wheelchair use and boasts great family-size rooms, some guests feel that the space may be less suitable for a family of four.
The breakfast is praised, though there can be a short wait during peak hours. Despite a few minor drawbacks, such as a small children’s area and occasional issues with room size, the overall consensus is that Novotel Bangkok on Siam Square is a very good option for families looking to visit Bangkok.
Nightlife
The neighborhood is lively with music, concerts and a trendy young crowd, mostly aged between 15 to 25 years. While the city tends to quiet down by 9:30 PM, the immediate area around the hotel remains active throughout the night. Proximity to busy roads and the occasional drill sounds during the day may affect some, but the overall atmosphere compensates for these minor inconveniences.
For those looking for convenience, there's a 24-hour Starbucks right in front of the hotel, making it easy to grab a coffee at any time. Although the location is excellent for shopping, some may find it a little less ideal if they are solely seeking nightlife experiences. Nevertheless, the area's vibrant and lively spots offer ample opportunities for socializing and entertainment all night long.
4 Star
The hotel's main redeeming feature is its prime location, which is seen as a significant advantage for guests, particularly those on business trips. Some reviews mention that, while the price is considerably higher than comparable hotels, the establishment does offer comfort, cleanliness, tranquility and pleasing views from the rooms.
Despite the concerns and criticisms about cleanliness and the dated condition of the property, there are some positive notes. Improvements have been noted over time and a few guests find the hotel worthy of its four-star rating. Overall, while the hotel is recommended for its convenience and certain amenities, it appears there are notable areas where it does not satisfy the expectations of a typical four-star experience.
Business
The diverse breakfast options available cater to various tastes, including European, vegetarian, Asian and Indian cuisines, adding to the comfort of the stay. The hotel is noted for its safety measures and security, including smooth and quick PCR testing, contributing to a hassle-free experience. However, it's worth noting that the available seating in some areas is not ideal for video calls due to loud music and the property is in need of some renovation. Overall, the staff is praised for their performance, making Novotel Bangkok on Siam Square a decent and convenient accommodation choice for business travel.
Outdoor Pool
Romantic
Yes, Novotel Bangkok on Siam Square has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Novotel Bangkok on Siam Square.
No, Novotel Bangkok on Siam Square doesn't allow dogs.
Yes, parking facilities are available at Novotel Bangkok on Siam Square.
Yes, Novotel Bangkok on Siam Square has a gym.
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