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Grand Hotel Therme

Bania , Neofit Rilski Str. (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsGrand Hotel Therme offers a luxurious retreat with a blend of standout features and areas for improvement. The hotel's spa facilities and extensive outdoor pools, operational until midnight, are widely praised for their quality and cleanliness, providing a serene and relaxing escape amidst lush greenery. Despite some external construction disturbing the immediate surroundings, the hotel’s inner environment is a peaceful "dream place."

Breakfast at Grand Hotel Therme generally receives high accolades for its diversity, fresh juices and excellent service, although there are occasional complaints about the coffee machine, undercooked pancakes and variable quality. Dinner experiences are mixed; while some guests praise the delicious and varied offerings, others note inconsistencies in freshness and quality that do not align with the hotel's five-star aspirations.

The rooms are appreciated for their spaciousness, modern design and cleanliness with serene mountain views from terraces enhancing the experience. However, some shortcomings such as missing amenities, issues with room temperatures and minor maintenance problems were noted. Most guests found the beds comfortable, though preferences for mattress firmness varied.

Cleanliness is a strong point for the hotel, especially within the new and luxurious spa area, but instances of missed amenities and insufficient cleaning staff occasionally disrupt the experience. Staff interactions and service levels draw mixed reviews; many guests commend the courteous and responsive personnel, particularly in the reception and dining areas, though some report instances of unprofessionalism and poor communication.

The spa center with its variety of pools, saunas and a well-equipped gym, is a major highlight, complemented by excellent massage services and attentive staff. Nevertheless, capacity issues can make the spa crowded during peak times and more operational loungers and storage spaces are suggested.

The pool area receives mixed feedback; while praised for its cleanliness and the exclusive, peaceful environment of the outdoor pools, the layout and depth of the pools do not cater well to all preferences and there are mentions of insufficient sunbeds. Despite these points, the outdoor pools' extended hours and aesthetic appeal bolster their popularity.

Overall, while Grand Hotel Therme shines in several areas, certain inconsistencies and service issues prevent it from fully meeting the lofty expectations of a five-star establishment. Nonetheless, its unique atmosphere, luxurious facilities and generally positive guest experiences mark it as a noteworthy destination for relaxation and comfort.
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Luxury Hotel

Hotel near Ski Resorts

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool Outdoor Pool

Business Hotel

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5-Star Hotel

Hotel with Outdoor Pool

Hotel with Indoor Pool

Room Types

Executive Double Room The spacious double room provides air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

Premium Double Room The spacious double room features air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

Penthouse Apartment The hot tub and fireplace are the standout features of this apartment. This spacious apartment features 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. The air-conditioned apartment features a flat-screen TV, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit has 2 beds.

Maisonette This spacious apartment consists of 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. The air-conditioned apartment provides a flat-screen TV, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 2 beds.

Family Room The spacious family room features air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

Family Suite The spacious family room features air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

One-Bedroom Apartment This apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned apartment offers a flat-screen TV, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 2 beds.

Two-Bedroom Apartment The spacious apartment provides air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 3 beds.

Three-Bedroom Villa This villa boasts a private pool and a fireplace. This spacious villa comprises 1 living room, 3 separate bedrooms and 3 bathrooms with a shower and free toiletries. The air-conditioned villa provides a flat-screen TV, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 4 beds.

About Grand Hotel Therme

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Guest Reviews

Location

Grand Hotel Therme is praised for its excellent spa facilities and extensive outdoor pools, which are operational until midnight, adding convenience for late-night relaxation. Visitors appreciate the tranquility, fresh air and lush greenery surrounding the hotel, making it a serene escape. Descriptions like 'dream place' and 'top place' highlight the positive guest sentiments about the environment.

However, the immediate vicinity of the hotel seems less than ideal. Some reviews mention ongoing construction, which detracts from the overall ambiance with views of bulldozers, workers and even landfills from some areas within the hotel. This gives an impression of an unfinished project, potentially impacting the initial experience.

Despite these issues, the overall location of the hotel is well-regarded by many. It enjoys a quiet setting and integrates nicely with the conceptual design of the complex. The mixed reviews about the location indicate that while the inner environment of the hotel is stellar, the external surroundings are still awaiting completion and development.

Breakfast

At Grand Hotel Therme, the breakfast experience generally garners high praise from guests. Many visitors highlight the diverse and plentiful food options available, noting that the selection is rich and includes fresh juices such as orange and grapefruit. The overall quality of the breakfast is frequently described as excellent, fantastic and luscious with some guests even stating that it exceeded their expectations.

Guests appreciate the large variety of food offered and commend the fast and friendly service. However, not all feedback is entirely positive. Some guests encountered issues with the coffee machine, mentioning that there is only one machine which often requires maintenance, leading to queues. Additionally, while many diners enjoyed the broad array of offerings, there were some remarks about undercooked pancakes and variable food quality.

Despite these minor hiccups, the breakfast at Grand Hotel Therme remains a well-regarded feature, known for its generous spread and fresh options.

Dinner

Dinner at Grand Hotel Therme receives mixed reviews from guests with some outstanding highlights and areas needing improvement. Many guests find the food delicious, excellent and rich in choice, appreciating the variety available. The culinary delights and good cuisine are often praised with various snacks and dishes adding to the dining experience. However, there are consistent remarks about the food quality not matching the hotel’s five-star rating, particularly concerning freshness and variety that sometimes remains static day to day. Complaints include undercooked meat, dry and tasteless dishes and occasionally poor quality of food and drinks. Basic-level desserts and inconsistent meal quality have also been pointed out. Overall, while the hotel offers a generally pleasant dining experience with some high points, there are notable inconsistencies that require attention.

Rooms

The rooms at Grand Hotel Therme are generally praised for their spaciousness, comfort and cleanliness with many guests noting the large, well-furnished interiors. The modern design and new facilities are standout features, especially the large bathrooms and comfortable beds. Many rooms offer terraces with picturesque mountain views, enhancing the overall appeal. Families can enjoy luxurious suites and a spacious children's area.

However, several guests pointed out a few drawbacks. Some rooms lack essential amenities like hangers, dressing tables or adequate spaces for cosmetics. There have been mentions of issues with room temperatures, either being too hot or inadequately heated in the bathrooms. Residual chemical smells from new carpets also disturbed some guests. Problems with wet bathrobes and a lack of proper drying facilities were noted, along with concerns about unsecured glass elements being dangerous for children.

Despite these issues, the positive aspects of room size, comfort and modern interiors make Grand Hotel Therme a generally well-regarded option for travelers.

Beds

The beds at Grand Hotel Therme have received mixed reviews from guests. Many visitors found the beds to be very comfortable, highlighting the quality of sleep they experienced. However, some guests noted that the mattresses were firm or hard, which may not suit those who prefer a softer sleeping surface. Additionally, a few reviews pointed out that the pillows provided were small and flat and there were no extra pillows available in the room. Some guests also mentioned the limited provision of only one towel for the feet, instead of two. Overall, while comfort was achieved for many, preferences for softer mattresses and additional amenities were noted by others.

Cleanliness

Grand Hotel Therme has been widely praised for its exceptional cleanliness, especially in its new and well-maintained interior. Guests often highlight the perfect cleanliness in the rooms and facilities, including the extremely clean spa area and the crystal-clear pools. The hotel’s luxurious atmosphere is enhanced by its pristine condition.

Despite the overall positive feedback, there are some concerns. Instances of tattered bathrobes, missed towels and torn slippers have been noted, along with issues such as creased bed linen and an improperly cleaned balcony. Some guests have experienced delays in check-in due to a need for more cleaning staff and there are mentions of inconveniently designed bathrooms that tend to flood during showers.

Overall, while the Grand Hotel Therme excels in cleanliness in most areas, it does have specific shortcomings that the management may need to address to ensure a consistently high standard of guest satisfaction.

Staff

Grand Hotel Therme boasts a diverse range of experiences when it comes to their staff's customer service. Many guests have highlighted the kindness, responsiveness and friendliness of the personnel. The receptionist staff frequently receives praise for their attentiveness and excellence and the dining room staff also garnered commendations for their pleasant and helpful demeanor. Reviews often describe the staff as stellar with an outstanding mention for Denis, a receptionist who stood out from the rest.

However, not all feedback is glowing. Some guests felt that the staff members were untrained, impolite and uninformed, indicating inconsistencies in service levels. Issues with poor communication between different hotel venues were noted and some front desk interactions were described as particularly disappointing, including instances of rudeness and subpar service.

Despite these mixed experiences, the general sentiment towards the hotel's staff skews positive, particularly acknowledging their efforts in providing exceptional customer service in many areas. However, better training and improved communication could further elevate the overall guest experience.

Spa

The Grand Hotel Therme boasts an impressive and extensive spa center that receives high praise for its variety and quality of facilities. Guests appreciate the richness of the spa complex, which includes several zones with different types of pools, various saunas, steam rooms and a very well-equipped gym. The spa’s design is noted for being innovative and visitors frequently mention the large, beautiful and well-maintained environment, providing a truly relaxing experience.

The spa area is consistently described as clean with dedicated staff maintaining the cleanliness around the clock. Guests highlight the quality of services on offer, particularly the massages, which are regarded as amazing with staff being kind and attentive.

However, some reviews point out challenges, such as the spa's capacity, which appears insufficient for the hotel's size, making the area crowded, especially on weekends. Specific issues like the herbal and aroma saunas not meeting expectations are mentioned, alongside limited availability of loungers and storage spaces.

Overall, the Grand Hotel Therme’s spa center is widely praised for its excellent facilities and the relaxing environment it provides, despite occasional lapses in specific areas and high visitor numbers at peak times.

Pool

The pool area at Grand Hotel Therme garners mixed impressions from its guests. Positively noted, the pools are very clean and pleasant with a particularly peaceful outdoor pool that is a kid-free zone, making it ideal for those seeking a tranquil environment. The heated outdoor pool remains open until midnight, providing an excellent opportunity for late-night relaxation.

However, several criticisms also emerge. The pool floors are slippery and potentially dangerous and the layout doesn't cater well to those looking for a proper swim. Both the indoor and outdoor pools are shallow with the outdoor pool being only 60-70 cm deep, which might not meet everyone's expectations. Furthermore, there are not enough sunbeds around either pool, leading to limited availability, especially due to early reservations. The lack of a bigger swimming pool and insufficient seating options around the pool area are noted drawbacks.

5 Star

Grand Hotel Therme has received mixed feedback regarding its five-star rating, facilities and services. Despite being marketed as a luxurious destination, several guests felt that the hotel fell short of five-star expectations. The food and the spa facilities were not up to the anticipated premium standards. Service issues were also a recurring theme with only a few staff members displaying the politeness expected in a top-tier establishment and some guests feeling that the overall service did not meet the acclaimed five-star level.

There were experiences that reflected what one might expect from a five-star restaurant, but these were sporadic. The disappointment was notable among visitors who expected a consistently high level of hospitality and service, common in a five-star rated hotel. Some guests suggested that the hotel's five-star rating might be inflated or not genuinely reflective of the service provided. Therefore, while there were commendable aspects of the hotel, the general consensus indicated that Grand Hotel Therme might not fully align with the high expectations set by its advertised five-star status.

Outdoor Pool

The reviews of the Grand Hotel Therme highlight various aspects of its outdoor pools, painting a predominantly positive picture. Guests frequently praise the outdoor pools as being amazing, wonderful and beautiful. A notable feature is the main outdoor heated pool, which impresses with its 24-hour accessibility. Additionally, the pools' extended hours, remaining open until midnight, contribute to the overall satisfaction.

Guests also appreciate the aesthetics of the surrounding area, finding it beautiful and relaxing. With three outdoor pools available, visitors have multiple options to enjoy. However, it is worth noting that noise from nearby construction can occasionally be heard while at the outdoor pool. Another point is the restriction on children using the upstairs outdoor pool. Despite these minor drawbacks, the outdoor pool facilities at the Grand Hotel Therme remain a standout feature, receiving high praise from those who visit.

Luxury

Grand Hotel Therme offers a luxurious experience, evident the moment guests step through its doors. Its recent renovations have enhanced its opulent ambiance, contributing to an overall sense of high standards throughout the property. Guests particularly appreciate the unique and new feel of the hotel, alongside the exclusive family houses that elevate the stay to a high level of comfort and sophistication. Dining options, including breakfast and dinner, seem sufficiently satisfying for those indulging in the hotel's spa. While there are aspirations for the hotel to attain five-star status in the future, the current luxurious offerings still make for a memorable visit.

Yes, Grand Hotel Therme has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.

Yes, a spa is available at Grand Hotel Therme.

No, Grand Hotel Therme doesn't allow dogs.

Yes, parking facilities are available at Grand Hotel Therme.

Yes, Grand Hotel Therme has a gym.

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