Hotel Puerta de Bilbao
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Summary of reviewsHotel Puerta de Bilbao, located in Barakaldo, is favorably positioned near the Bilbao Exhibition Centre (BEC), making it particularly attractive for business travelers and those attending events. The hotel is easily accessible by car with convenient motorway access and ample parking options, including secure underground facilities and free street parking. Despite being somewhat distant from Bilbao's city center, the metro station a 10 to 20-minute walk away provides efficient public transport to the main attractions. The surrounding area offers an abundance of shopping and dining choices, enhancing the convenience of the location.
The hotel's breakfast buffet is well-received for its extensive variety and quality with terms like "amazing" and "fantastic" frequently used. While some guests find the price high, the overall consensus is that the breakfast is generous and caters well to diverse dietary needs. The dining experience at the hotel generally earns positive feedback for the delicious food and attentive service, though high costs and limited menu options are occasionally mentioned.
Guests appreciate the spacious, clean rooms equipped with modern amenities, comfortable beds and well-maintained bathrooms. Although a few rooms might benefit from updates and improved air conditioning, the overall comfort and cleanliness are praised. The hotel's dedicated housekeeping staff and the cleanliness standards throughout the property, including common areas, contribute significantly to guest satisfaction.
A standout feature of the hotel is its friendly and professional staff, noted for their attentiveness and ability to enhance the guest experience. The team, particularly at reception, is often commended for their welcoming and helpful demeanor.
The pool area is another highlight, particularly for families with clean facilities and a pleasant atmosphere. However, the pool's size and availability can sometimes be an issue. The hotel also features excellent parking facilities, including EV charging stations, adding to the convenience for travelers with electric vehicles.
While the free WiFi service garners mixed reviews with issues related to speed and connectivity, the hotel provides an overall positive experience marked by comfort, attentive service and a strategic location ideal for event attendees and business travelers.
Categories
The hotel's breakfast buffet is well-received for its extensive variety and quality with terms like "amazing" and "fantastic" frequently used. While some guests find the price high, the overall consensus is that the breakfast is generous and caters well to diverse dietary needs. The dining experience at the hotel generally earns positive feedback for the delicious food and attentive service, though high costs and limited menu options are occasionally mentioned.
Guests appreciate the spacious, clean rooms equipped with modern amenities, comfortable beds and well-maintained bathrooms. Although a few rooms might benefit from updates and improved air conditioning, the overall comfort and cleanliness are praised. The hotel's dedicated housekeeping staff and the cleanliness standards throughout the property, including common areas, contribute significantly to guest satisfaction.
A standout feature of the hotel is its friendly and professional staff, noted for their attentiveness and ability to enhance the guest experience. The team, particularly at reception, is often commended for their welcoming and helpful demeanor.
The pool area is another highlight, particularly for families with clean facilities and a pleasant atmosphere. However, the pool's size and availability can sometimes be an issue. The hotel also features excellent parking facilities, including EV charging stations, adding to the convenience for travelers with electric vehicles.
While the free WiFi service garners mixed reviews with issues related to speed and connectivity, the hotel provides an overall positive experience marked by comfort, attentive service and a strategic location ideal for event attendees and business travelers.
Hotel with EV Charging Stations
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Guest Reviews
Hotel Puerta de Bilbao is strategically positioned in Barakaldo, a suburb of Bilbao, making it a favorable choice for various travelers. Its location is highly praised, particularly for its proximity to the Bilbao Exhibition Centre (BEC), which is a mere five to 15-minute walk, making it ideal for attending events, concerts or fairs.
The hotel is well-situated for those traveling by car with easy access to and from the motorway and excellent secure parking options, including free parking in the surrounding areas. It is also conveniently close to the ferry port, making it a practical choice for those crossing over to the UK.
Despite being somewhat removed from the heart of Bilbao, the hotel offers easy access to the city center by metro with a station around a 10 to 20-minute walk away. Public transportation may be less ideal for the unprepared, but it efficiently connects guests to Bilbao’s central attractions.
The surrounding area boasts extensive shopping and dining options, including major shopping centers like Megapark and MaxCenter and various restaurants and bars. Guests find the residential neighborhood quiet and pleasant, which adds a layer of tranquility to their stay.
While the location may not cater perfectly to those wishing to explore Bilbao itself without a car, it is particularly suited for business travelers, visitors to the exhibition center and those in need of quick motorway or ferry port access. The hotel’s facilities, spacious rooms and overall comfort, combined with a good breakfast and professional staff, further enhance its appeal.
In summary, Hotel Puerta de Bilbao offers a blend of convenience and comfort, particularly for events at the BEC and for those traveling by car or ferry with ample local amenities to cater to various needs.
Hotel Puerta de Bilbao's breakfast offerings have received a mix of feedback from guests. The majority of reviews highlight the extensive variety and high quality of the breakfast buffet. Words like "amazing," "fantastic," "exceptional," and "very good" frequently appear, illustrating the general satisfaction with the breadth and quality of choices, including hot and cold dishes, fresh fruits and options for those with dietary restrictions like gluten or lactose intolerance. Guests often describe the breakfast as "delicious," "complete," "hearty," and "generous," noting that it caters well to a wide range of tastes.
Many reviews praise the breakfast for adding significant value to their stay with some even deeming it the highlight of their visit. The dining room's ambiance also receives positive remarks, contributing to an overall enjoyable experience.
However, there are some criticisms. The price of the breakfast is often mentioned as being on the higher side with some guests feeling it is not a good value for money. There are occasional complaints about the lack of variety and quality compared to other hotels with specific mentions of items like cold coffee, canned tomatoes and limited vegetarian and vegan options. Additionally, some guests have found the breakfast service to start late or not to match the four-star standard of the hotel.
In summary, while the breakfast at Hotel Puerta de Bilbao is generally perceived as varied, extensive and high-quality, opinions on its value and specific elements of its execution are mixed.
Hotel Puerta de Bilbao offers a mixed dining experience with many praises highlighting the high quality of its cuisine, particularly for both breakfast and dinner. Guests frequently commend the excellent food, describing it as delicious and noting the especially good hamburgers. Additionally, the attractive prices at the bar and some rooms offering takeout service add a convenient dining option.
Several reviews point out the attentive and kind service provided by the restaurant staff, which contributes to a pleasant dining atmosphere. The menu is varied enough to cater to different tastes and the pool terrace dining experience receives positive remarks for being enjoyable.
However, there are notable drawbacks. Many reviews criticize the high prices of both the restaurant and cafeteria. Additionally, some guests faced slow service at dinner and descriptions of the menu being limited and repetitive. It is advisable to make dinner reservations ahead of time due to high demand and limited seating, which caught some visitors off guard. Late arrivals may find themselves unable to dine at the hotel due to early closing times.
In summary, while Hotel Puerta de Bilbao’s restaurant delivers quality food, the experience can be marred by high prices, slow service and the necessity to pre-book. Proper planning can ensure a more pleasant dining experience.
Reviewers have highlighted the spaciousness and comfort of the rooms at Hotel Puerta de Bilbao, often describing them as large, clean and well-maintained. Many guests appreciated the modern, stylish decor and the presence of large TVs and functional amenities. The bathrooms also received positive mentions for their size and the availability of both bathtubs and showers.
Comfortable beds are a notable feature, providing a pleasant night's sleep for many visitors. Cleanliness is repeatedly praised with rooms being described as very clean, tidy and sporting good air ventilation.
Despite the overall positive feedback, some guests noted that certain rooms are older and could benefit from updates, especially regarding carpets and furniture. Issues such as outdated decor, damp smells and inadequate air conditioning were occasionally mentioned. Noise was also a concern for some with reports of rooms being too warm or having poor soundproofing.
Overall, the rooms at Hotel Puerta de Bilbao are characterized by their spaciousness, comfort and cleanliness, making them a solid choice for travelers, although a few areas might need attention to meet some guests' expectations.
Several reviews of Hotel Puerta de Bilbao highlight the quality of the beds in the hotel, emphasizing comfort and spaciousness. Guests frequently mention that the beds are very comfortable with positive remarks about the large, queen-size and wide beds. Many found the mattresses and pillows cozy and conducive to a good night's sleep. However, there are notable complaints regarding the comfort of some beds, pointing out issues such as hard or thin mattresses and the presence of lumps that detract from a restful experience. Sofa beds, in particular, received negative feedback for their lack of suitability for sleeping. Despite these inconsistencies, a majority of reviewers appreciate the comfort of the main beds, contributing positively to their overall stay.
Hotel Puerta de Bilbao has garnered a largely positive reputation concerning its cleanliness, which guests have frequently praised. The rooms are described as stylish, modern and consistently clean with comfortable beds enhancing the overall experience. The hotel's cleanliness extends from the rooms to the lobby and the exterior, providing a well-maintained environment that guests appreciate.
Several reviews highlight the impeccable cleanliness maintained throughout the hotel, from the moment guests enter until they leave. The cleaning staff have received commendations for their dutiful and thorough work, ensuring that spaces remain spotless and hygienic.
While some reviews note inconsistencies, such as dirty carpets, dusty surfaces and occasional maintenance issues in older rooms, the general consensus is positive. The bathrooms, in particular, have been mentioned as exceptionally clean, contributing to the overall sense of hygiene and comfort.
Despite a handful of negative mentions regarding specific areas, the hotel's commitment to maintaining a clean environment shines through. The common areas, including the pool and cafeteria, are also clean and pleasant to use.
Overall, guests who value cleanliness and a clean atmosphere will find Hotel Puerta de Bilbao to be a largely satisfactory choice. The positive remarks overwhelmingly reflect a high standard of cleanliness and upkeep throughout the property.
Many reviews of Hotel Puerta de Bilbao highlight the exceptional friendliness and professionalism of the staff. The attentive and bilingual team at the reception is often praised for their helpfulness and courteous behavior. Guests consistently note the welcoming atmosphere created by the staff across various departments, including the restaurant and housekeeping, although there were occasional criticisms about the responsiveness of some receptionists and absence of cleaning services. Positive mentions frequently focus on the staff's ability to address concerns promptly and provide excellent customer service, which significantly enhances the guest experience. Overall, the hotel's personnel are regarded as a standout feature, contributing to a pleasant and comfortable stay for their visitors.
Hotel Puerta de Bilbao offers a mixed experience when it comes to its WiFi services. Some guests have praised the WiFi as being excellent for working, fast and good overall. Free WiFi is also available, which can be a significant draw for travelers.
However, many guests have reported consistent issues with the WiFi. There are frequent mentions of slow and weak connections with some highlighting that the WiFi wasn't working at all, especially in the evenings or certain areas of the hotel. Problems with connectivity were noted and several reviews pointed out that the WiFi was not sufficient for business purposes. The unreliability of the service ranged from the WiFi being okay to being described as a disaster.
Additionally, some visitors mentioned they did not receive the necessary WiFi codes upon arrival or found the WiFi unavailable entirely. While the service needs improvement, especially in stability and coverage, the hotel seems to have pockets of positive performance regarding WiFi that are worth noting. Overall, those in need of robust and reliable internet might find the experience at Hotel Puerta de Bilbao to be less than satisfactory.
The pool area at Hotel Puerta de Bilbao has been a focal point for many guests, receiving a mix of both glowing praise and a few criticisms. Positively, visitors frequently highlight the beautiful terrace and pool area with commendations for its clean tiles and pleasant ambiance. Families particularly appreciate the superb pool suitable for young children and the children's pool that is well maintained. The pool is often cited as a main attraction, especially during hot weather when it offers a refreshing reprieve. Many guests enjoyed the comfortable and cozy pool area, mentioning enough space to sunbathe and nice views of the pool.
A number of remarks emphasize that the pool was clean and deep enough for diving, making it an enjoyable feature of their stay. The hotel pool has been described as "very good," "great," and "amazing," with guests appreciating its utility on hot days and calling it ideal for children. The terrace area by the pool, outfitted with a bar, adds to the charm, offering a nice spot to relax.
However, some reviews pointed out that the pool was smaller than expected for the size of the hotel with a few noting its limited seating and small space. Negative feedback also mentioned occasions when the pool seemed unhygienic with water too cold or the condition rendering it unusable. The pool's availability was also a concern for some, as there were instances where it was closed or not open at times guests anticipated. Despite these mixed experiences, the pool remains a significant draw for many guests, contributing positively to their overall impression of the hotel.
Hotel Puerta de Bilbao offers a variety of parking options that cater to different needs. Many guests praise the secure, convenient and spacious parking facilities available under the hotel. The underground parking is particularly noted for being well-marked and having electric vehicle charging stations. There's plenty of free parking in the surrounding areas, including behind the hotel and near a shopping center, which makes finding a spot easy for many visitors.
For those looking to book ahead, pre-booking options are available. Despite some mentions of the parking being somewhat expensive—often around 14 to 15 euros per day—the convenience and security provided are frequently highlighted as positive aspects.
However, some guests did mention challenges such as limited parking availability and complicated access for those unfamiliar with the area. There were also occasional complaints about the cost of parking not being included in the room rate. Overall, the parking facilities are well-regarded and contribute positively to the guest experience.
Hotel Puerta de Bilbao is equipped with practical facilities for guests driving electric vehicles. The hotel provides convenient EV charging options, including two Tesla chargers and two Wallbox chargers, making it easy to charge your electric car directly in the hotel parking area. These charging stations are available throughout the hotel, ensuring ample access for guests. The charging process is typically smooth with only a brief noise lasting 2-3 seconds. The access points for the EV charging ports are clear, clean and user-friendly, offering a hassle-free experience. All in all, the electric vehicle charging facilities at the hotel enhance the ease and convenience for guests traveling with electric cars.
Hotel Puerta de Bilbao is an excellent choice for families visiting Bilbao, providing a range of family-oriented services and amenities that make it highly suitable for those traveling with children. Its location near the BEC is convenient, especially for those who prefer staying away from the city center and appreciate easy street parking.
The hotel stands out for its family-friendly environment, offering various activities for children including a good pool that many kids thoroughly enjoy. Families particularly appreciate the hot water provided for bottle preparation and the friendly and accommodating staff who are attentive to both adults and children.
Rooms are designed to cater to family needs with family rooms available and sofa beds for the younger members. However, some have noted issues such as the absence of comforters on sofa beds and tight space in family rooms. Despite these minor drawbacks, many families found the accommodations comfortable and suitable for their stay.
Overall, the hotel's facilities, welcoming atmosphere and the provision of family packages make it a great base for family excursions and a comfortable stay for all.
Hotel Puerta de Bilbao has garnered mixed feedback regarding its four-star rating with numerous guests expressing that the facilities and services do not align with four-star standards. Many reviews indicate that the rooms are outdated and in need of renovations, reflecting a gap between expectations and reality for a hotel of this supposed caliber. Guests have mentioned that the appearance and amenities are lacking and the quality of services has not met the anticipated four-star level. Specifically, some have noted issues with old facilities, limited pool opening times and the need for improved mattresses and pillows.
While the hotel maintains cleanliness and staff are frequently described as polite and friendly, the overall experience appears to fall short for many, leading to a sense of the hotel being more appropriate for a three-star rating rather than four. Positive notes include good quality service and meeting basic expectations, but these are overshadowed by the recurring theme of disappointment from those expecting a true four-star experience.
'Hotel Puerta de Bilbao' is a highly recommended choice for business travelers, widely praised for its strategic location near the Bilbao Exhibition Center and its proximity to major highways. The hotel offers an array of facilities tailored for business needs, including well-equipped conference rooms, efficient meeting rooms and sufficient business-friendly amenities. Guests appreciated the convenience of the hotel for conventions and various business events.
The hotel's business atmosphere extends to its dining options, which are suitable for business gatherings. Additionally, travelers found the late closing time of the food service beneficial for their schedules. Key services such as printing are readily available, further enhancing the business-friendly environment. Parking options were noted to be convenient for those traveling by car.
The comfort of the hotel rooms is another highlight with cozy beds and well-maintained, modern interiors. While some guests mentioned minor issues like noisy air conditioning and shower door malfunctions, the overall cleanliness and efficiency of the housekeeping staff were positively noted.
Overall, the hotel's conducive environment for work, its well-prepared meeting rooms and efficient maintenance make 'Hotel Puerta de Bilbao' an ideal choice for business trips. Despite a few noise-related concerns, the hotel has effective noise control measures in place. During times of difficulty, the hotel continues to offer a supportive and productive atmosphere for business travelers.
Hotel Puerta de Bilbao offers a highly accessible stay for guests with disabilities. The hotel is situated in an accessible location with convenient access to nearby shops, making it easier for guests to navigate the local area. The common areas of the hotel are designed with good accessibility in mind, including smooth access throughout the premises. Rooms with accessible features are available and come with thoughtful layouts that cater to the needs of those with reduced mobility.
The hotel accommodates specific visitor needs promptly, ensuring a comfortable stay. Special amenities like extra pillows and accessible showers and bathtubs in designated rooms help to enhance the comfort and convenience for those with disabilities. While some reviews noted that the hotel elevator might benefit from an update, it still provides access to all rooms and most of the facilities, including the mini-bar, are solidly designed for accessibility.
Overall, Hotel Puerta de Bilbao is superb for people with reduced mobility, boasting features and services that make stays more manageable and comfortable. However, it is worth noting that some facilities, especially within the bathrooms, may not be entirely sufficient for fully autonomous use by all disabled guests.
The children's pool at Hotel Puerta de Bilbao receives positive feedback from guests, highlighting its kid-friendly environment and suitability for young ones. Children seem to enjoy the pool's designated kiddie area and the various poolside activities tailored for their entertainment. The hotel has made efforts to create a child-friendly atmosphere, which is appreciated by families. However, there are some remarks about cleanliness and the difficulty children face in operating the pool lights. Overall, the pool is generally perceived as a good option for those traveling with kids.
The outdoor pool at Hotel Puerta de Bilbao has been a notable highlight among guests, often described as enjoyable and well-maintained. The availability of this amenity has garnered many positive comments with its clean and well-cared-for condition being appreciated. The area surrounding the pool offers seating, allowing guests to relax comfortably. While a few opinions suggested that the pool area could benefit from some improvements, the overall feedback about the pool remains highly favorable. Nonetheless, there were some mentions of the pool being closed at times, which impacted the experience for certain visitors. Despite these occasional closings, the superb views and the pleasant ambiance of the pool area have made it a valued feature of the hotel.
Hotel Puerta de Bilbao provides a comfortable stay with its cozy and luxurious rooms, featuring amenities like bathtubs that add a touch of luxury. The hotel staff are noted for their friendliness and helpfulness, contributing to a welcoming atmosphere. Guests have highlighted the beauty and positive vibes of the hotel, making it an appealing choice for a romantic trip. While some reviews mention a lack of specific romantic settings, others described their stay as a blessing and noted special gestures like celebrating anniversaries, reinforcing the hotel's suitability for romantic getaways.
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Location
The hotel is well-situated for those traveling by car with easy access to and from the motorway and excellent secure parking options, including free parking in the surrounding areas. It is also conveniently close to the ferry port, making it a practical choice for those crossing over to the UK.
Despite being somewhat removed from the heart of Bilbao, the hotel offers easy access to the city center by metro with a station around a 10 to 20-minute walk away. Public transportation may be less ideal for the unprepared, but it efficiently connects guests to Bilbao’s central attractions.
The surrounding area boasts extensive shopping and dining options, including major shopping centers like Megapark and MaxCenter and various restaurants and bars. Guests find the residential neighborhood quiet and pleasant, which adds a layer of tranquility to their stay.
While the location may not cater perfectly to those wishing to explore Bilbao itself without a car, it is particularly suited for business travelers, visitors to the exhibition center and those in need of quick motorway or ferry port access. The hotel’s facilities, spacious rooms and overall comfort, combined with a good breakfast and professional staff, further enhance its appeal.
In summary, Hotel Puerta de Bilbao offers a blend of convenience and comfort, particularly for events at the BEC and for those traveling by car or ferry with ample local amenities to cater to various needs.
Breakfast
Many reviews praise the breakfast for adding significant value to their stay with some even deeming it the highlight of their visit. The dining room's ambiance also receives positive remarks, contributing to an overall enjoyable experience.
However, there are some criticisms. The price of the breakfast is often mentioned as being on the higher side with some guests feeling it is not a good value for money. There are occasional complaints about the lack of variety and quality compared to other hotels with specific mentions of items like cold coffee, canned tomatoes and limited vegetarian and vegan options. Additionally, some guests have found the breakfast service to start late or not to match the four-star standard of the hotel.
In summary, while the breakfast at Hotel Puerta de Bilbao is generally perceived as varied, extensive and high-quality, opinions on its value and specific elements of its execution are mixed.
Dinner
Several reviews point out the attentive and kind service provided by the restaurant staff, which contributes to a pleasant dining atmosphere. The menu is varied enough to cater to different tastes and the pool terrace dining experience receives positive remarks for being enjoyable.
However, there are notable drawbacks. Many reviews criticize the high prices of both the restaurant and cafeteria. Additionally, some guests faced slow service at dinner and descriptions of the menu being limited and repetitive. It is advisable to make dinner reservations ahead of time due to high demand and limited seating, which caught some visitors off guard. Late arrivals may find themselves unable to dine at the hotel due to early closing times.
In summary, while Hotel Puerta de Bilbao’s restaurant delivers quality food, the experience can be marred by high prices, slow service and the necessity to pre-book. Proper planning can ensure a more pleasant dining experience.
Rooms
Comfortable beds are a notable feature, providing a pleasant night's sleep for many visitors. Cleanliness is repeatedly praised with rooms being described as very clean, tidy and sporting good air ventilation.
Despite the overall positive feedback, some guests noted that certain rooms are older and could benefit from updates, especially regarding carpets and furniture. Issues such as outdated decor, damp smells and inadequate air conditioning were occasionally mentioned. Noise was also a concern for some with reports of rooms being too warm or having poor soundproofing.
Overall, the rooms at Hotel Puerta de Bilbao are characterized by their spaciousness, comfort and cleanliness, making them a solid choice for travelers, although a few areas might need attention to meet some guests' expectations.
Beds
Cleanliness
Several reviews highlight the impeccable cleanliness maintained throughout the hotel, from the moment guests enter until they leave. The cleaning staff have received commendations for their dutiful and thorough work, ensuring that spaces remain spotless and hygienic.
While some reviews note inconsistencies, such as dirty carpets, dusty surfaces and occasional maintenance issues in older rooms, the general consensus is positive. The bathrooms, in particular, have been mentioned as exceptionally clean, contributing to the overall sense of hygiene and comfort.
Despite a handful of negative mentions regarding specific areas, the hotel's commitment to maintaining a clean environment shines through. The common areas, including the pool and cafeteria, are also clean and pleasant to use.
Overall, guests who value cleanliness and a clean atmosphere will find Hotel Puerta de Bilbao to be a largely satisfactory choice. The positive remarks overwhelmingly reflect a high standard of cleanliness and upkeep throughout the property.
Staff
Wi-Fi
However, many guests have reported consistent issues with the WiFi. There are frequent mentions of slow and weak connections with some highlighting that the WiFi wasn't working at all, especially in the evenings or certain areas of the hotel. Problems with connectivity were noted and several reviews pointed out that the WiFi was not sufficient for business purposes. The unreliability of the service ranged from the WiFi being okay to being described as a disaster.
Additionally, some visitors mentioned they did not receive the necessary WiFi codes upon arrival or found the WiFi unavailable entirely. While the service needs improvement, especially in stability and coverage, the hotel seems to have pockets of positive performance regarding WiFi that are worth noting. Overall, those in need of robust and reliable internet might find the experience at Hotel Puerta de Bilbao to be less than satisfactory.
Pool
A number of remarks emphasize that the pool was clean and deep enough for diving, making it an enjoyable feature of their stay. The hotel pool has been described as "very good," "great," and "amazing," with guests appreciating its utility on hot days and calling it ideal for children. The terrace area by the pool, outfitted with a bar, adds to the charm, offering a nice spot to relax.
However, some reviews pointed out that the pool was smaller than expected for the size of the hotel with a few noting its limited seating and small space. Negative feedback also mentioned occasions when the pool seemed unhygienic with water too cold or the condition rendering it unusable. The pool's availability was also a concern for some, as there were instances where it was closed or not open at times guests anticipated. Despite these mixed experiences, the pool remains a significant draw for many guests, contributing positively to their overall impression of the hotel.
Parking
For those looking to book ahead, pre-booking options are available. Despite some mentions of the parking being somewhat expensive—often around 14 to 15 euros per day—the convenience and security provided are frequently highlighted as positive aspects.
However, some guests did mention challenges such as limited parking availability and complicated access for those unfamiliar with the area. There were also occasional complaints about the cost of parking not being included in the room rate. Overall, the parking facilities are well-regarded and contribute positively to the guest experience.
EV charging stations
Family
The hotel stands out for its family-friendly environment, offering various activities for children including a good pool that many kids thoroughly enjoy. Families particularly appreciate the hot water provided for bottle preparation and the friendly and accommodating staff who are attentive to both adults and children.
Rooms are designed to cater to family needs with family rooms available and sofa beds for the younger members. However, some have noted issues such as the absence of comforters on sofa beds and tight space in family rooms. Despite these minor drawbacks, many families found the accommodations comfortable and suitable for their stay.
Overall, the hotel's facilities, welcoming atmosphere and the provision of family packages make it a great base for family excursions and a comfortable stay for all.
4 Star
While the hotel maintains cleanliness and staff are frequently described as polite and friendly, the overall experience appears to fall short for many, leading to a sense of the hotel being more appropriate for a three-star rating rather than four. Positive notes include good quality service and meeting basic expectations, but these are overshadowed by the recurring theme of disappointment from those expecting a true four-star experience.
Business
The hotel's business atmosphere extends to its dining options, which are suitable for business gatherings. Additionally, travelers found the late closing time of the food service beneficial for their schedules. Key services such as printing are readily available, further enhancing the business-friendly environment. Parking options were noted to be convenient for those traveling by car.
The comfort of the hotel rooms is another highlight with cozy beds and well-maintained, modern interiors. While some guests mentioned minor issues like noisy air conditioning and shower door malfunctions, the overall cleanliness and efficiency of the housekeeping staff were positively noted.
Overall, the hotel's conducive environment for work, its well-prepared meeting rooms and efficient maintenance make 'Hotel Puerta de Bilbao' an ideal choice for business trips. Despite a few noise-related concerns, the hotel has effective noise control measures in place. During times of difficulty, the hotel continues to offer a supportive and productive atmosphere for business travelers.
Accessible
The hotel accommodates specific visitor needs promptly, ensuring a comfortable stay. Special amenities like extra pillows and accessible showers and bathtubs in designated rooms help to enhance the comfort and convenience for those with disabilities. While some reviews noted that the hotel elevator might benefit from an update, it still provides access to all rooms and most of the facilities, including the mini-bar, are solidly designed for accessibility.
Overall, Hotel Puerta de Bilbao is superb for people with reduced mobility, boasting features and services that make stays more manageable and comfortable. However, it is worth noting that some facilities, especially within the bathrooms, may not be entirely sufficient for fully autonomous use by all disabled guests.
Children's Pool
Outdoor Pool
Romantic
Yes, Hotel Puerta de Bilbao has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Hotel Puerta de Bilbao.
No, Hotel Puerta de Bilbao doesn't allow dogs.
Yes, parking facilities are available at Hotel Puerta de Bilbao.
No, Hotel Puerta de Bilbao doesn't have a gym.
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