Metropol Palace, Belgrade
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Summary of reviewsMetropol Palace in Belgrade is lauded for its central location that provides easy access to the city's main attractions, parks and restaurants. Its proximity to Republic Square, the historic old town and reliable public transportation options make it an ideal choice for tourists and business travelers. The hotel's tranquil and secure neighborhood adds to its allure.
The hotel's breakfast is highly praised for its quality and variety, featuring a broad selection of fresh ingredients and local specialties, including champagne. Guests appreciate the richness and plentiful nature of the offerings with an option to dine on a terrace overlooking the park. However, minor criticisms include occasional delays in coffee service and limited replenishment of items.
Dinner at Metropol Palace's rooftop restaurant receives mixed reviews. The panoramic views and inviting ambiance, combined with good service and excellent cocktails, make for a memorable dining experience despite the high prices. Some inconsistencies in food quality and room service detract from the overall dining experience.
Rooms at the hotel are generally spacious, comfortable and well-equipped with many guests enjoying the large bathrooms, comfortable beds and good views. However, reviews indicate a need for modernization and improved maintenance with issues such as outdated furniture, poor lighting and inconsistent cleanliness noted.
While public areas and facilities like the spa and pool are well-kept and clean, some guests have highlighted problems with room cleanliness and housekeeping services, including poorly maintained bathrooms and insufficient room upkeep.
The hotel's staff consistently receives high praise for their professional, friendly and attentive service. Guests frequently commend their courteous demeanor and helpfulness, especially notable at the reception and guest relations. The staff's effective problem-solving and informative assistance make a lasting positive impression.
The WiFi service at Metropol Palace is generally well-regarded for its speed and reliability, making it suitable for various needs, including business activities.
The hotel's spa features extensive amenities such as a large indoor pool, sauna and jacuzzi, which guests find relaxing and well-maintained. The long opening hours and variety of services enhance the spa experience. Though some feel the wellness area could be larger, it remains a highlight of the hotel.
The gym is also impressive, equipped with professional-grade machines and offering various training options. Despite some remarks about its size, it is highly valued for its quality and range of equipment.
The large, clean and heated pool is another standout feature, providing ample space for swimming and relaxation. While some guests note noise levels and insufficient towels, the pool is generally regarded as a significant contributor to a pleasant stay.
Parking services at Metropol Palace include both valet and underground options, though some guests find the fees high and the management of spaces could be improved.
In summary, Metropol Palace, Belgrade shines with its prime location, excellent breakfast, professional staff and well-regarded spa and pool facilities. Areas for improvement include room updates, better cleanliness and more consistent dining experiences. Despite these drawbacks, the hotel's positive attributes contribute to its appeal as a comfortable and convenient option for travelers.
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The hotel's breakfast is highly praised for its quality and variety, featuring a broad selection of fresh ingredients and local specialties, including champagne. Guests appreciate the richness and plentiful nature of the offerings with an option to dine on a terrace overlooking the park. However, minor criticisms include occasional delays in coffee service and limited replenishment of items.
Dinner at Metropol Palace's rooftop restaurant receives mixed reviews. The panoramic views and inviting ambiance, combined with good service and excellent cocktails, make for a memorable dining experience despite the high prices. Some inconsistencies in food quality and room service detract from the overall dining experience.
Rooms at the hotel are generally spacious, comfortable and well-equipped with many guests enjoying the large bathrooms, comfortable beds and good views. However, reviews indicate a need for modernization and improved maintenance with issues such as outdated furniture, poor lighting and inconsistent cleanliness noted.
While public areas and facilities like the spa and pool are well-kept and clean, some guests have highlighted problems with room cleanliness and housekeeping services, including poorly maintained bathrooms and insufficient room upkeep.
The hotel's staff consistently receives high praise for their professional, friendly and attentive service. Guests frequently commend their courteous demeanor and helpfulness, especially notable at the reception and guest relations. The staff's effective problem-solving and informative assistance make a lasting positive impression.
The WiFi service at Metropol Palace is generally well-regarded for its speed and reliability, making it suitable for various needs, including business activities.
The hotel's spa features extensive amenities such as a large indoor pool, sauna and jacuzzi, which guests find relaxing and well-maintained. The long opening hours and variety of services enhance the spa experience. Though some feel the wellness area could be larger, it remains a highlight of the hotel.
The gym is also impressive, equipped with professional-grade machines and offering various training options. Despite some remarks about its size, it is highly valued for its quality and range of equipment.
The large, clean and heated pool is another standout feature, providing ample space for swimming and relaxation. While some guests note noise levels and insufficient towels, the pool is generally regarded as a significant contributor to a pleasant stay.
Parking services at Metropol Palace include both valet and underground options, though some guests find the fees high and the management of spaces could be improved.
In summary, Metropol Palace, Belgrade shines with its prime location, excellent breakfast, professional staff and well-regarded spa and pool facilities. Areas for improvement include room updates, better cleanliness and more consistent dining experiences. Despite these drawbacks, the hotel's positive attributes contribute to its appeal as a comfortable and convenient option for travelers.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
What percentage of your guests are families? Under 50%
Family-Friendly room types:
Family rooms
Connecting rooms (with intermediate door)
Triple rooms
One-bedroom apartments
Two-bedroom apartments
Please suggest which room type a family with one child should choose and where the child will sleep:
Deluxe with one extra bed.
Show more...Deluxe with one extra bed.
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel for Yoga
5-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Metropol Palace, Belgrade boasts a stellar location that consistently impresses its guests. Situated in the heart of the city, it offers easy access to Belgrade’s main attractions, beautiful parks and a variety of restaurants, making it an ideal spot for both tourists and business travelers. The convenience of public transportation with bus and tram stops nearby, adds to the hotel's appeal. Guests frequently praise the hotel's proximity to key sites like Republic Square and the historic old town, all within comfortable walking distance. The peaceful and secure neighborhood further enhances its charm. This iconic hotel’s central yet tranquil setting, coupled with its luxurious amenities and helpful staff, provides a perfect base for exploring the vibrant city of Belgrade.
Guests at the Metropol Palace, Belgrade have overwhelmingly positive feedback regarding the hotel’s breakfast offerings. The quality and variety of the breakfast buffet are consistently praised with many visitors highlighting the extensive selection of fresh ingredients, local specialties and even champagne. Descriptions such as "amazing," "excellent," and "fantastic" frequently appear in the reviews, indicating a high level of guest satisfaction.
Many guests appreciate the breakfast's richness and plentiful nature, noting the inclusion of various hot foods, cold cuts, fresh fruits, vegetables and pastries, which cater to diverse tastes and dietary preferences. The option to enjoy breakfast on the terrace overlooking the park adds to the pleasant dining experience.
Though the reviews are mostly positive, a few guests have voiced concerns. Some experienced delays in coffee service and noted the limited number of coffee machines. There were occasional comments about the breakfast offerings not being replenished promptly and some items being served cold. Despite these minor drawbacks, the general consensus is that the breakfast is of high quality and significantly contributes to a satisfying stay at the hotel.
The breakfast experience at Metropol Palace is complemented by the friendly and attentive staff, who contribute to the overall pleasant atmosphere. The breakfast, coupled with the hotel's excellent facilities, location and amenities, such as the spa and pool, often leads to a highly recommended stay.
Dining at Metropol Palace, Belgrade offers a distinctly mixed experience, punctuated by some standout features. The centerpiece of the hotel's culinary scene is undoubtedly the rooftop restaurant, often praised for its stunning panoramic views of Belgrade and its inviting ambiance. Many guests have highlighted the excellent cuisine and great service at this venue with several noting the talented bartender Filip and his exceptional cocktails. The open terrace adds to the allure, providing a scenic backdrop for a delicious dinner.
However, the dining experiences come at a steep price. Numerous reviews express that the food is significantly overpriced with some describing the dinner prices as exorbitant. The quality of the food also varies greatly. While some guests commend the dishes as very tasty and of high quality, others describe their meals as average, cold, tasteless or not fresh. Specific complaints include cold cheeseburgers, burnt dishes and a lack of variety on the menu. Additionally, room service has been critiqued for being inconsistent with reports of incomplete deliveries or unavailability.
Despite these downsides, the overall charm of the rooftop restaurant, combined with the views and good service, still makes it a recommended spot for those staying at the hotel. While the prices are on the higher end and the quality can be hit or miss, the exceptional views and the chance to enjoy a mix of local and international cuisine may justify a visit for many travelers.
The Metropol Palace in Belgrade offers a mixed bag when it comes to its rooms, according to guest reviews. Positively, the rooms are frequently described as spacious, comfortable and well-equipped with many guests appreciating the large bathrooms, comfortable beds and good views. The soundproofing and cleanliness are generally well-regarded and the ambiance benefits from elegant detailing and a sophisticated overall feel. Upgrades to suites often add an extra layer of luxury and space, further enhancing the stay.
However, the negative feedback points towards a significant need for modernization and renovation. Many rooms appear dated with old furniture, worn-out fittings and some cleanliness issues. Guests have noted problems such as poor lighting, damaged fixtures, non-functional amenities and inconsistent room service. Moreover, certain rooms suffer from inadequate temperature control and noise levels, especially those facing busy streets. The overall maintenance and housekeeping standards seem to fall short of what is expected from a five-star establishment, leading to mixed experiences.
In conclusion, while the Metropol Palace boasts noteworthy comfort and room size, it requires substantial updates and better maintenance to fully meet its luxury hotel aspirations.
The comfort of the beds at Metropol Palace, Belgrade, receives significant praise from guests. Many reviews highlight the exceptionally comfortable mattresses and pillows with terms like "super comfortable bed", "soft cushions and mattresses" and "large comfortable beds" frequently used. Guests appreciate the consistency in quality across different room types, noting both the spaciousness and cleanliness of the rooms. Although a couple of reviews mention minor issues, such as beds being too soft or having two single mattresses joined together instead of a proper king size, the general consensus is overwhelmingly positive. The memory foam mattress and overall sleep quality stand out as notable highlights, contributing to the luxurious experience. Guests commonly refer to the bed as their favorite aspect of the stay, further underscoring the hotel's commitment to providing a restful and comfortable environment.
Guests' feedback on the cleanliness at Metropol Palace, Belgrade, presents a mixed picture. Many commend the hotel's general clean state, highlighting the common areas, spacious rooms and inviting ambiance. The spa and pool facilities, along with the breakfast area, are frequently mentioned as clean and well-maintained. Some guests find the overall cleanliness to be spotlessly clean, praising it as top-notch.
However, several reviews voice significant concerns, especially regarding room cleanliness. Common complaints include rooms not being cleaned properly, visible dirt and dust, poorly maintained bathrooms with mold and rust and inconsistent cleaning services. Issues like trash in the spa lounge, dirty pool water and a lingering smell in hallways further mar the experience for some guests.
Housekeeping's lapses, such as not replenishing toiletries, not changing sheets and missing towels, are noted multiple times. The cleaning staff is often described as inadequate or lax, leading to a dissonance between the cleanliness of the common areas and the rooms.
In summary, while parts of the hotel maintain high standards of cleanliness, particularly in public areas and certain facilities, there are notable inconsistencies in room upkeep and housekeeping services that detract from the overall experience.
Metropol Palace, Belgrade, is highly praised for its staff, who epitomize hospitality. The feedback consistently highlights the team as wonderful, friendly and extremely helpful. The staff's professionalism and attentiveness are frequently mentioned, making guests feel well-cared for throughout their stay. Many guests specifically appreciate the polite and courteous demeanor of the team with particular commendations for the front desk and guest relations employees like Tamara, Milica and Uros, who go above and beyond to ensure a pleasant experience.
The positive interactions extend across various hotel services, including the reception, concierge, bar and restaurant, describing staff who are reactive, accommodating and efficient. Special mentions of kindness and assistance even in minor inconveniences reflect the personalized attention guests receive. Despite occasional mentions of overloading or wait times, the general sentiment reflects a high level of satisfaction with the human touch provided by the staff, notably making significant milestones like birthdays special with thoughtful gestures.
Guests also highlight the staff's ability to handle problems effectively and provide useful local information, some emphasizing exceptional friendliness and enthusiasm. This level of service makes Metropol Palace an appealing choice, contributing to its reputation as a preferred accommodation in Belgrade for both business and leisure travelers. Overall, the staff's unwavering commitment to excellent service helps transform a stay at the Metropol Palace into a genuinely memorable experience.
Guests staying at Metropol Palace, Belgrade, generally have a positive experience with the hotel's WiFi services. The internet connection is described as truly excellent, fast and solid with many guests appreciating its free availability. The WiFi works well throughout the stay, even being reliable enough for video calls and other business needs. While there were a few mentions of mediocre WiFi, the overall impression remains favorable with the service described as mostly perfect and very stable inside the hotel.
The staff at Metropol Palace also received high praise. The majority of guests highlighted the friendliness, professionalism and attentiveness of the hotel's employees. Words like super friendly, helpful and polite were commonly used with reception staff often singled out for their incredible helpfulness. Even though there were a few mentions of unfriendly or okay staff, the overall sentiment points to a warm, welcoming atmosphere created by the attentive team. The hotel's hospitality and top-notch service are frequently emphasized, contributing to a pleasant and comfortable stay for visitors.
Metropol Palace in Belgrade boasts a spa that consistently garners praise for its excellence and comprehensive amenities. Many guests enjoy the well-maintained facilities, including a large indoor pool, sauna and jacuzzi, highlighting the spa as a perfect place to relax and unwind. The long opening hours, from early morning until late at night, add to its appeal, allowing visitors to indulge in a soothing experience after a day of exploring the city.
The spa center is noted for being clean, well-equipped and offering a variety of services such as massages and cosmetic treatments. Although some reviews mention the wellness area and fitness center as being small, they are nonetheless appreciated for their quality and the pleasant environment they provide. The presence of a fitness area further enhances the appeal, even though some guests noted that the equipment availability could be improved.
A few reviews remarked on discrepancies between the online photos and reality with some finding the water temperature in the pool to be cooler than expected. Despite these minor critiques, the spa generally leaves a positive impression with many guests finding it to be of great value for money and a highlight of their stay.
In summary, the spa at Metropol Palace, Belgrade, is widely regarded as a fantastic facility, blending excellent services with a relaxing ambiance, making it a highly appreciated feature of the hotel.
Metropol Palace, Belgrade, boasts an impressive gym that consistently receives high marks from guests. It features a large fitness room that is well-equipped with a variety of professional-grade machines, making it appealing to fitness enthusiasts. The gym also includes access to the pool and spa area, providing a comprehensive wellness experience. Guests appreciate the well-maintained and functional facilities, which cover various training options including pilates. Despite some mentions of the gym being on the smaller side, it is highly regarded and described as fantastic, awesome and superb. The availability of new and high-quality equipment ensures a top-notch workout environment, forming an appreciated part of the hotel's amenities.
The pool at Metropol Palace in Belgrade receives high praise from guests for its generous size and overall quality. Descriptions highlight a large, clean and heated pool that offers plenty of space for swimming and relaxation. The pool area often includes additional amenities like a jacuzzi, sauna and steam room, which many guests appreciate. Evening swims are particularly enjoyable due to fewer people using the pool at this time.
Despite the positive feedback, there are mentions of areas for improvement. Some guests have reported that the pool area can be noisy, particularly with lots of children around. There were also occasional comments about insufficient towels and excess chlorine in the water. The pool area itself, while described as lovely, is noted by some as needing an upgrade.
Overall, guests find the pool to be a standout feature of the hotel, contributing significantly to their relaxation and enjoyment during their stay.
Guests at Metropol Palace, Belgrade frequently mention the availability of both parking and valet parking services. The hotel offers various parking options, including a conveniently located and secure underground garage, which some guests find easy to access. There are also spots directly in front of the entrance and even covered motorcycle parking is available.
Several guests note that the hotel's parking facilities could be better managed to cater fully to all guests with some experiencing difficulty finding parking during peak times. The high parking fee, often cited as approximately 20 euros per day, is a common point of critique with many reviews indicating that parking is not included in the room rate and is considered expensive.
Despite the costs and occasional space constraints, the security and convenience of the parking services receive positive mentions. Overall, while some aspects, such as the high cost and sporadic unavailability of valet services, draw criticism, the structured parking options and secure environment offer guests a reassuring parking experience.
Metropol Palace in Belgrade offers a family-friendly atmosphere that is highly appreciated by its guests. This hotel is particularly convenient for families, featuring spacious family suites that can comfortably accommodate up to four people and even provides options for baby beds and cots. The helpful and friendly staff enhance the experience by being accommodating to children and providing valuable suggestions for kid-friendly activities.
Children have extensive access to the hotel's facilities, including a pool and spa area that are open from early morning until late at night. Parents have shared that their kids enjoyed the various activities available, making it a good option for a family vacation. The hotel also assists with booking babysitters and childcare services, which can help entertain younger children and free up time for the parents.
Overall, the Metropol Palace is well-regarded for its family-friendly amenities and atmosphere, earning praise for its spacious suites, comfortable beds and diligent cleaning services. The central location of the hotel is an added advantage, making it easy for families to explore nearby amenities and attractions.
Located in the heart of Belgrade, Metropol Palace offers a serene retreat away from the city's bustling nightlife. While the local nightlife options are somewhat limited, the hotel compensates with its own enticing venues. The rooftop bar is particularly noteworthy, providing guests with breathtaking panoramic views of Belgrade. It serves as a delightfully scenic spot to unwind, accompanied by the warm ambiance and occasional live music in the lobby area. Though the central location distances guests from the city's more vibrant nightlife scenes, the rooftop bar and its stunning vistas make for an enjoyable, relaxing stay.
Metropol Palace in Belgrade has garnered mixed reviews regarding its five-star rating, facilities and services. Many guests praise it as a true five-star hotel with a luxurious atmosphere and excellent service, well-appointed rooms and overall good experience. The facilities are described as top-notch, meeting expectations for a five-star hotel with some highlighting the comfort and luxury of the beds.
However, some guests feel the hotel falls short in certain areas, expressing disappointment with the service quality and cleanliness, which they believe do not align with five-star standards. Criticisms include the need for improvements to truly live up to the five-star status with some aspects likened to those found in lower-rated hotels. Despite these critiques, many still found their stay pleasant and relaxing, making Metropol Palace a noteworthy option for travelers seeking five-star accommodations in Belgrade, albeit with some inconsistencies in service and quality.
Metropol Palace in Belgrade stands out as a prime choice for business travelers, offering a range of amenities that cater specifically to their needs. The hotel is suitably equipped for meetings and conferences with its functional, well-maintained conference rooms and ample meeting spaces. Guests have praised the business center for its convenience, making it easy to conduct business efficiently.
Accessibility is a strong point with convenient parking and easy taxi services enhancing the overall experience. The hotel's location is perfect, allowing visitors to both enjoy the city of Belgrade and fulfill their business requirements. The proximity to the city center further facilitates exploration and business activities.
The staff at Metropol Palace receive positive remarks for their helpful and attentive service. From assisting with luggage to answering all guest inquiries at the reception, they go the extra mile to ensure a pleasant stay.
For those in town for a brief business trip, the hotel offers a comfortable and well-appointed environment. Rooms are equipped with the full range of amenities expected from a 5-star establishment, making it a reliable choice for corporate travelers looking for efficiency and comfort.
Overall, Metropol Palace comes highly recommended for business meetings, conferences and short business trips, making it a preferred option for those visiting Belgrade on professional matters.
Metropol Palace in Belgrade receives high marks for its accessibility features. Guests consistently found the hotel fully accessible, catering to everyone, including the elderly and guests with disabilities. The facilities, including accessible bathrooms, ensure a comfortable stay for wheelchair users. The hotel's location also offers easy access to the city center with convenient links to trams and buses.
While some guests mentioned minor issues such as poor lighting in closets and ongoing renovations affecting the lobby, the overall impression is positive. These renovations appear to be largely finished, suggesting that any temporary disruptions are no longer a major concern.
In summary, Metropol Palace emphasizes accessibility and convenience, making it a strong option for travelers with disabilities or mobility concerns who are looking to explore Belgrade effortlessly.
The indoor pool at Metropol Palace in Belgrade is often praised for its impressive size and extensive opening hours, making it a standout amenity of the hotel. Guests appreciate the large, heated pool, which provides a welcoming environment especially in the evenings when it tends to be less crowded. Families can take advantage of the kids' pool, available until 4 pm. The wellness area, albeit small, is described as satisfactory with a well-maintained pool zone and a fully functional gym adding to the overall experience. Visitors particularly enjoy the combination of the 30-meter indoor swimming pool with the two saunas – Finnish and Turkish – and a jacuzzi, creating a comprehensive spa experience. In summary, the indoor pool, fitness and spa facilities significantly contribute to the guests' comfort and overall satisfaction during their stay at the hotel.
Metropol Palace, Belgrade offers an exceptional experience for honeymooners seeking a romantic and luxurious getaway. From the moment of arrival, guests are immersed in a perfect honeymoon environment with special treats and dedicated honeymoon rooms that enhance the sense of occasion. The hotel's romantic settings and views provide a picturesque backdrop ideal for couples. Located centrally but away from the bustling nightlife, it ensures a serene atmosphere for romance.
The staff, particularly Mr. Zoran, are noted for their attentiveness, ensuring all needs are met and adding a personal touch to every stay. Honeymoon and anniversary celebrations are meticulously organized with special welcomes and beautifully orchestrated romantic stays. This hotel is highly recommended for its absolute 5-star standard and excellent services. The decor specifically designed for honeymooners further contributes to the unforgettable experience. Metropol Palace is undoubtedly a top choice for couples, earning praise as the best hotel with excellent services and one that is definitely a must-visit.
The Metropol Palace in Belgrade is frequently praised for its luxurious and elegant setting, offering a stay that evokes a sense of timelessness. The property itself is a beautiful structure, steeped in history and reminiscent of the luxurious hotels from the 70s and 80s, capturing the opulence of that era. Guests consistently highlight the overall luxurious environment with numerous mentions of the hotel being truly 5-star. The hotel's interior, including the entrance area, is noted for its elite design and old-style luxury, which some find to be an architectural highlight.
Service at the Metropol Palace is described as top-notch, providing high-quality, 5-star service that complements its luxurious amenities and ambience. The beautiful rooftop restaurant adds a touch of extravagance to the experience, offering a sophisticated dining option. Despite a few mentions of outdated furniture and décor, which some feel detracts slightly from its luxury status, the overall experience is still described as luxurious.
Accommodations are often described as luxurious with mentions of luxury rooms and amenities that enhance the guest experience. The hotel offers a mix of historical charm and modern services, creating a luxurious gateway that many couples find appealing. While the hotel is sometimes referred to as a good 3-star experience by a minority, the majority view it as a palace filled with history, boasting a design that stands out in Belgrade.
In summary, the Metropol Palace offers a rich, luxurious experience steeped in history and elegance, making it a noteworthy choice for those seeking a touch of old-world charm blended with modern amenities in the heart of Belgrade.
Metropol Palace, Belgrade, is an ideal destination for a romantic getaway. Guests have raved about the nice terrace that offers beautiful vistas of Belgrade and the great rooftop restaurant that boasts a stunning view. The hotel's central location provides a peaceful retreat away from the bustling nightlife, making it perfect for a serene yet engaging romantic experience.
The atmosphere at the hotel is described as romantic and friendly with a lovely ambiance enhanced by super friendly staff. The rooms, noted for their large windows and comfortable settings, are particularly conducive to romantic occasions. Several couples have highlighted memorable experiences such as celebrating a wedding anniversary, which was described as absolutely amazing.
Overall, the combination of beautiful views, a great restaurant, comfortable rooms and a warm atmosphere creates a memorable and romantic stay at Metropol Palace, Belgrade.
Metropol Palace in Belgrade is recognized for its dog-friendly policy, welcoming guests with pets. However, some guests noted that an upgrade, involving additional costs, was required to accommodate pets. Overall, the hotel maintains a pet-friendly atmosphere, making it a popular choice for travelers with dogs, despite the need for potentially upgrading their booking.
Location Show Map
Location
Breakfast
Many guests appreciate the breakfast's richness and plentiful nature, noting the inclusion of various hot foods, cold cuts, fresh fruits, vegetables and pastries, which cater to diverse tastes and dietary preferences. The option to enjoy breakfast on the terrace overlooking the park adds to the pleasant dining experience.
Though the reviews are mostly positive, a few guests have voiced concerns. Some experienced delays in coffee service and noted the limited number of coffee machines. There were occasional comments about the breakfast offerings not being replenished promptly and some items being served cold. Despite these minor drawbacks, the general consensus is that the breakfast is of high quality and significantly contributes to a satisfying stay at the hotel.
The breakfast experience at Metropol Palace is complemented by the friendly and attentive staff, who contribute to the overall pleasant atmosphere. The breakfast, coupled with the hotel's excellent facilities, location and amenities, such as the spa and pool, often leads to a highly recommended stay.
Dinner
However, the dining experiences come at a steep price. Numerous reviews express that the food is significantly overpriced with some describing the dinner prices as exorbitant. The quality of the food also varies greatly. While some guests commend the dishes as very tasty and of high quality, others describe their meals as average, cold, tasteless or not fresh. Specific complaints include cold cheeseburgers, burnt dishes and a lack of variety on the menu. Additionally, room service has been critiqued for being inconsistent with reports of incomplete deliveries or unavailability.
Despite these downsides, the overall charm of the rooftop restaurant, combined with the views and good service, still makes it a recommended spot for those staying at the hotel. While the prices are on the higher end and the quality can be hit or miss, the exceptional views and the chance to enjoy a mix of local and international cuisine may justify a visit for many travelers.
Rooms
However, the negative feedback points towards a significant need for modernization and renovation. Many rooms appear dated with old furniture, worn-out fittings and some cleanliness issues. Guests have noted problems such as poor lighting, damaged fixtures, non-functional amenities and inconsistent room service. Moreover, certain rooms suffer from inadequate temperature control and noise levels, especially those facing busy streets. The overall maintenance and housekeeping standards seem to fall short of what is expected from a five-star establishment, leading to mixed experiences.
In conclusion, while the Metropol Palace boasts noteworthy comfort and room size, it requires substantial updates and better maintenance to fully meet its luxury hotel aspirations.
Beds
Cleanliness
However, several reviews voice significant concerns, especially regarding room cleanliness. Common complaints include rooms not being cleaned properly, visible dirt and dust, poorly maintained bathrooms with mold and rust and inconsistent cleaning services. Issues like trash in the spa lounge, dirty pool water and a lingering smell in hallways further mar the experience for some guests.
Housekeeping's lapses, such as not replenishing toiletries, not changing sheets and missing towels, are noted multiple times. The cleaning staff is often described as inadequate or lax, leading to a dissonance between the cleanliness of the common areas and the rooms.
In summary, while parts of the hotel maintain high standards of cleanliness, particularly in public areas and certain facilities, there are notable inconsistencies in room upkeep and housekeeping services that detract from the overall experience.
Staff
The positive interactions extend across various hotel services, including the reception, concierge, bar and restaurant, describing staff who are reactive, accommodating and efficient. Special mentions of kindness and assistance even in minor inconveniences reflect the personalized attention guests receive. Despite occasional mentions of overloading or wait times, the general sentiment reflects a high level of satisfaction with the human touch provided by the staff, notably making significant milestones like birthdays special with thoughtful gestures.
Guests also highlight the staff's ability to handle problems effectively and provide useful local information, some emphasizing exceptional friendliness and enthusiasm. This level of service makes Metropol Palace an appealing choice, contributing to its reputation as a preferred accommodation in Belgrade for both business and leisure travelers. Overall, the staff's unwavering commitment to excellent service helps transform a stay at the Metropol Palace into a genuinely memorable experience.
Wi-Fi
The staff at Metropol Palace also received high praise. The majority of guests highlighted the friendliness, professionalism and attentiveness of the hotel's employees. Words like super friendly, helpful and polite were commonly used with reception staff often singled out for their incredible helpfulness. Even though there were a few mentions of unfriendly or okay staff, the overall sentiment points to a warm, welcoming atmosphere created by the attentive team. The hotel's hospitality and top-notch service are frequently emphasized, contributing to a pleasant and comfortable stay for visitors.
Spa
The spa center is noted for being clean, well-equipped and offering a variety of services such as massages and cosmetic treatments. Although some reviews mention the wellness area and fitness center as being small, they are nonetheless appreciated for their quality and the pleasant environment they provide. The presence of a fitness area further enhances the appeal, even though some guests noted that the equipment availability could be improved.
A few reviews remarked on discrepancies between the online photos and reality with some finding the water temperature in the pool to be cooler than expected. Despite these minor critiques, the spa generally leaves a positive impression with many guests finding it to be of great value for money and a highlight of their stay.
In summary, the spa at Metropol Palace, Belgrade, is widely regarded as a fantastic facility, blending excellent services with a relaxing ambiance, making it a highly appreciated feature of the hotel.
Gym
Pool
Despite the positive feedback, there are mentions of areas for improvement. Some guests have reported that the pool area can be noisy, particularly with lots of children around. There were also occasional comments about insufficient towels and excess chlorine in the water. The pool area itself, while described as lovely, is noted by some as needing an upgrade.
Overall, guests find the pool to be a standout feature of the hotel, contributing significantly to their relaxation and enjoyment during their stay.
Parking
Several guests note that the hotel's parking facilities could be better managed to cater fully to all guests with some experiencing difficulty finding parking during peak times. The high parking fee, often cited as approximately 20 euros per day, is a common point of critique with many reviews indicating that parking is not included in the room rate and is considered expensive.
Despite the costs and occasional space constraints, the security and convenience of the parking services receive positive mentions. Overall, while some aspects, such as the high cost and sporadic unavailability of valet services, draw criticism, the structured parking options and secure environment offer guests a reassuring parking experience.
Family
Children have extensive access to the hotel's facilities, including a pool and spa area that are open from early morning until late at night. Parents have shared that their kids enjoyed the various activities available, making it a good option for a family vacation. The hotel also assists with booking babysitters and childcare services, which can help entertain younger children and free up time for the parents.
Overall, the Metropol Palace is well-regarded for its family-friendly amenities and atmosphere, earning praise for its spacious suites, comfortable beds and diligent cleaning services. The central location of the hotel is an added advantage, making it easy for families to explore nearby amenities and attractions.
Nightlife
5 Star
However, some guests feel the hotel falls short in certain areas, expressing disappointment with the service quality and cleanliness, which they believe do not align with five-star standards. Criticisms include the need for improvements to truly live up to the five-star status with some aspects likened to those found in lower-rated hotels. Despite these critiques, many still found their stay pleasant and relaxing, making Metropol Palace a noteworthy option for travelers seeking five-star accommodations in Belgrade, albeit with some inconsistencies in service and quality.
Business
Accessibility is a strong point with convenient parking and easy taxi services enhancing the overall experience. The hotel's location is perfect, allowing visitors to both enjoy the city of Belgrade and fulfill their business requirements. The proximity to the city center further facilitates exploration and business activities.
The staff at Metropol Palace receive positive remarks for their helpful and attentive service. From assisting with luggage to answering all guest inquiries at the reception, they go the extra mile to ensure a pleasant stay.
For those in town for a brief business trip, the hotel offers a comfortable and well-appointed environment. Rooms are equipped with the full range of amenities expected from a 5-star establishment, making it a reliable choice for corporate travelers looking for efficiency and comfort.
Overall, Metropol Palace comes highly recommended for business meetings, conferences and short business trips, making it a preferred option for those visiting Belgrade on professional matters.
Accessible
While some guests mentioned minor issues such as poor lighting in closets and ongoing renovations affecting the lobby, the overall impression is positive. These renovations appear to be largely finished, suggesting that any temporary disruptions are no longer a major concern.
In summary, Metropol Palace emphasizes accessibility and convenience, making it a strong option for travelers with disabilities or mobility concerns who are looking to explore Belgrade effortlessly.
Indoor Pool
Honeymoon
The staff, particularly Mr. Zoran, are noted for their attentiveness, ensuring all needs are met and adding a personal touch to every stay. Honeymoon and anniversary celebrations are meticulously organized with special welcomes and beautifully orchestrated romantic stays. This hotel is highly recommended for its absolute 5-star standard and excellent services. The decor specifically designed for honeymooners further contributes to the unforgettable experience. Metropol Palace is undoubtedly a top choice for couples, earning praise as the best hotel with excellent services and one that is definitely a must-visit.
Luxury
Service at the Metropol Palace is described as top-notch, providing high-quality, 5-star service that complements its luxurious amenities and ambience. The beautiful rooftop restaurant adds a touch of extravagance to the experience, offering a sophisticated dining option. Despite a few mentions of outdated furniture and décor, which some feel detracts slightly from its luxury status, the overall experience is still described as luxurious.
Accommodations are often described as luxurious with mentions of luxury rooms and amenities that enhance the guest experience. The hotel offers a mix of historical charm and modern services, creating a luxurious gateway that many couples find appealing. While the hotel is sometimes referred to as a good 3-star experience by a minority, the majority view it as a palace filled with history, boasting a design that stands out in Belgrade.
In summary, the Metropol Palace offers a rich, luxurious experience steeped in history and elegance, making it a noteworthy choice for those seeking a touch of old-world charm blended with modern amenities in the heart of Belgrade.
Romantic
The atmosphere at the hotel is described as romantic and friendly with a lovely ambiance enhanced by super friendly staff. The rooms, noted for their large windows and comfortable settings, are particularly conducive to romantic occasions. Several couples have highlighted memorable experiences such as celebrating a wedding anniversary, which was described as absolutely amazing.
Overall, the combination of beautiful views, a great restaurant, comfortable rooms and a warm atmosphere creates a memorable and romantic stay at Metropol Palace, Belgrade.
Dog Friendly
Yes, Metropol Palace, Belgrade has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Metropol Palace, Belgrade.
Yes, Metropol Palace, Belgrade welcomes dogs.
Yes, parking facilities are available at Metropol Palace, Belgrade.
Yes, Metropol Palace, Belgrade has a gym.
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