Gran Hotel Bali & Spa
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Summary of reviewsGran Hotel Bali, located near the tranquil Poniente Beach, is appreciated for its balance between peaceful seclusion and accessibility to local amenities. Guests laud its proximity to charming beaches and scenic viewpoints, although some find its distance from Benidorm's bustling center a minor inconvenience.
The hotel's breakfast service is generally well-received for its variety and organization, offering good value for money. However, issues such as repetitive menus and poor beverage quality are common points of dissatisfaction. Dinner experiences show more room for improvement with notable concerns around food quality and variety, despite occasional praise for specific a la carte dishes and fresh meals.
Rooms at Gran Hotel Bali are spacious and offer breathtaking views, particularly from higher floors. Cleanliness and comfort are highlighted, though the decor and amenities often appear outdated and in need of maintenance. Cleanliness throughout the hotel presents a mixed picture — while some guests find the standards high, others note areas needing attention, particularly bathrooms and common areas.
The hotel staff generally receives positive feedback for their friendliness and professionalism with several individuals praised for outstanding service. However, improvement in consistency and reception service is suggested.
Facilities like the pool and gym are well-maintained and appreciated, though the gym incurs an additional fee and some guests find it small. The pool area is a standout feature with various sizes to accommodate different guests, though maintenance can vary.
The hotel's spa experience is mixed. Some guests enjoy the tranquil environment and quality massages, while others face issues with limited facilities and sporadic closures. WiFi connectivity is frequently criticized for being weak and unreliable, often requiring an extra fee.
Overall, Gran Hotel Bali stands out for its scenic views, beach proximity and friendly staff, making it a solid choice for those seeking relaxation with adequate amenities. Nonetheless, areas like dining variety, room updates and service consistency need improvement to enhance guest satisfaction further.
Categories
The hotel's breakfast service is generally well-received for its variety and organization, offering good value for money. However, issues such as repetitive menus and poor beverage quality are common points of dissatisfaction. Dinner experiences show more room for improvement with notable concerns around food quality and variety, despite occasional praise for specific a la carte dishes and fresh meals.
Rooms at Gran Hotel Bali are spacious and offer breathtaking views, particularly from higher floors. Cleanliness and comfort are highlighted, though the decor and amenities often appear outdated and in need of maintenance. Cleanliness throughout the hotel presents a mixed picture — while some guests find the standards high, others note areas needing attention, particularly bathrooms and common areas.
The hotel staff generally receives positive feedback for their friendliness and professionalism with several individuals praised for outstanding service. However, improvement in consistency and reception service is suggested.
Facilities like the pool and gym are well-maintained and appreciated, though the gym incurs an additional fee and some guests find it small. The pool area is a standout feature with various sizes to accommodate different guests, though maintenance can vary.
The hotel's spa experience is mixed. Some guests enjoy the tranquil environment and quality massages, while others face issues with limited facilities and sporadic closures. WiFi connectivity is frequently criticized for being weak and unreliable, often requiring an extra fee.
Overall, Gran Hotel Bali stands out for its scenic views, beach proximity and friendly staff, making it a solid choice for those seeking relaxation with adequate amenities. Nonetheless, areas like dining variety, room updates and service consistency need improvement to enhance guest satisfaction further.
Skyscraper Hotel
52 floors: 186 metres (610 ft)
Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel near The Beach
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Gran Hotel Bali receives a myriad of mixed reviews concerning its location. A significant number of guests praise the hotel for its tranquility and proximity to the beach. Poniente Beach is particularly highlighted for its clear, crystalline waters just a short walk away, making it an excellent spot for seaside relaxation. The nearby Finestrat cove, as well as access to ample shopping and dining options, are also recurring positives.
While not situated directly on the beachfront, the hotel is very close with some travelers appreciating the peaceful setting away from the bustling city center. The hotel boasts excellent views and the convenience of nearby taxi services, which add to its allure, especially for those seeking a balance between accessibility and calmness.
On the other hand, a portion of guests note that the distance from both the old town and the new town requires additional commuting, often relying on taxis. Some find the hotel's location somewhat isolated, particularly those who prefer to be in the heart of Benidorm's lively action.
In summary, Gran Hotel Bali offers a harmonious location for those looking to enjoy the beach and tranquility, while still having access to necessary amenities and services nearby. It may not be the ideal choice for guests wishing to be in close proximity to Benidorm's central attractions.
The breakfast experience at Gran Hotel Bali has received mixed reviews from its guests. Many have praised the buffet for its variety and the plentiful offerings, describing it as good, excellent and even spectacular at times. Fresh fruit and diverse selections are commonly noted highlights. The breakfast is reported as well-organized with ample choices and several guests appreciated the meal's value for money.
However, a significant number of guests have expressed dissatisfaction, pointing to repetitive menus, lack of restocking and poor quality of some food items. The coffee and juices, in particular, received frequent criticism for their taste and quality. Some found the breakfast to be too focused on foreign tourists with limited options for celiacs and a shortage of fresh vegetables and cheeses.
Service during breakfast was often described as hectic with concerns about short breakfast hours, crowd management and finding seating during peak times. Additionally, some guests mentioned the breakfast items were cold or processed, detracting from the overall experience.
In summary, while Gran Hotel Bali’s breakfast service offers a broad and varied buffet that satisfies many guests, frequent issues with food quality, beverage taste and repetitive selection indicate room for improvement.
The dinner experience at Gran Hotel Bali has garnered mixed reviews, primarily with a leaning toward the negative. Guests have repeatedly mentioned issues with the food quality, describing it as low, not up to 4-star standards and quite basic. Complaints have been frequent about the lack of variety with some highlighting that meals, particularly in the buffet, are highly repetitive and sometimes poorly cooked. The offerings, especially on special occasions like New Year's Eve, have disappointed many.
Despite these critiques, there are pockets of positive feedback. Some guests found the buffet to be good and the food in the a la carte restaurant quite delicious and healthy. There were also mentions of specific dishes like grilled fish and the variety of fruits being appreciated. A few reviewers enjoyed fresh meals prepared daily and some found the dinner satisfactory and well-organized.
However, logistical problems were prevalent with many guests pointing out disorganization, long queues and cramped dining areas, which marred their dining experience. The service has also been criticized with mention of inadequately staffed dining rooms, delayed replenishment of food trays and unresponsive waiters.
Overall, while there are some highlights in the dining experience at Gran Hotel Bali, there seems to be significant room for improvement in food quality, variety and overall organization to meet guest expectations more consistently.
Gran Hotel Bali, while featuring commanding views from its tall structure, leaves much to be desired when it comes to its rooms. Guests consistently point out the spaciousness of the accommodations and their spectacular vistas, particularly from higher floors, which offer amazing panoramas of the sea and cityscape. The rooms are often described as comfortable and well-equipped with large beds and clean environments.
Unfortunately, the age of the hotel is evident in many aspects of the rooms. Numerous reviews highlight that the furniture is outdated, often damaged and in need of renovation. The decor is described as old-fashioned and some rooms suffer from maintenance issues like poor air conditioning, inefficient heating and broken fixtures. Bathrooms, although sometimes clean, require modernization with specific mentions about the need for restoration and better amenities.
Despite these drawbacks, the hotel staff is frequently praised for their attentiveness and friendliness, helping to somewhat counterbalance the negatives. Cleanliness is another positive aspect with several guests noting the good state of the rooms upon arrival. However, some reviews mention that cleaning services could be more thorough and timely.
The views remain the standout feature of the hotel, making it a compelling choice for those who value scenery over modern luxuries. Overall, Gran Hotel Bali delivers in terms of space and vistas but falls short on maintaining contemporary standards in room quality and furnishings.
Gran Hotel Bali has received mixed reviews regarding the comfort of its beds. While many guests have praised the beds for being very comfortable, others have found them to be hard and uncomfortable. Some reviews highlight that the mattresses were very hard and the pillows weren't comfortable, although there were mentions of memory foam pillows which some might find preferable. A few guests noted the beds were large and spacious, especially the single and double beds and appreciated the clean and comfortable bedding.
However, there were also reports of inconsistencies, such as different bed heights and varying levels of comfort between rooms. Some beds were noted as being cheap and unsatisfactory in hot climates, while other reviewers found them to be in need of replacement. Despite the varied feedback, the overall sentiment leans towards a generally comfortable experience with some room for improvement in mattress quality and bed maintenance.
Gran Hotel Bali appears to present a mixed picture when it comes to cleanliness. On the positive side, some guests found everything to be spotlessly clean, including good daily towel service and a well-maintained general state of the facilities. The cleaning staff are generally pleasant and efficient with some reviewers highlighting their good work. Guests appreciated the clean rooms, air conditioning and cleanliness within the common areas as well.
However, numerous reviews indicated significant areas for improvement. Complaints about dirty bathrooms, unclean dishes, fungus in bathrooms, dirty cutlery and stained glasses were frequently noted. Inconsistent room cleaning, including unclean floors and unchanged sheets, was a common concern. The pool area and hallways were also pointed out for needing better maintenance and cleanliness.
Regular cleaning was described as somewhat superficial in the rooms with many guests finding old and poorly maintained bathrooms particularly problematic. Issues such as dirty spa areas, insufficient utensils cleaning and rooms not being adequately cleaned between guests were also mentioned.
Overall, while some aspects of cleanliness at Gran Hotel Bali are commendable, there are noteworthy shortcomings that need addressing to meet a higher standard of guest satisfaction.
At Gran Hotel Bali, the feedback about the staff presents a mixed picture. However, numerous guests have praised the hotel's staff, highlighting their friendliness, attentiveness and professionalism. Patrons frequently mentioned that the staff, including cleaners, maintenance and restaurant personnel, were exceptionally polite, helpful and provided good service. Specific individuals such as Carmen García, Patricia, Sonia, Ana Romero and various waiters were singled out for their outstanding assistance and friendliness. Many guests appreciated the kindness and personal attention they received, describing the staff as almost like friends.
On the other hand, some guests noted negative experiences, particularly at the reception, where a few employees were perceived as unfriendly or overwhelmed. Instances of rudeness and a lack of warmth were reported with particular mention of some receptionists and dining staff. Despite these drawbacks, the positive interactions with the majority of the staff seemed to compensate for any shortcomings, leading many to express that the best attribute of the hotel was its personnel.
Overall, while the Gran Hotel Bali has areas for improvement in staff organization and consistency of service quality, the hotel's friendly and attentive staff generally leave a positive impression on its guests.
When staying at Gran Hotel Bali, visitors should be prepared for inconsistent WiFi experiences. Reviews reveal that internet connectivity is often weak, particularly in guest rooms where the signal may be intermittent or nonexistent. Some guests did note that WiFi worked well, but this appears to be the exception rather than the rule. Access to the internet often requires an additional fee and even then, the quality and reliability remain poor. While some communal areas may offer better internet service, it is not guaranteed and guests should be aware that WiFi availability and performance are common points of dissatisfaction.
Gran Hotel Bali offers a spa experience that has received mixed feelings from its guests. Highlighting the positive aspects, some guests noted that the spa facilities were excellent and provided a peaceful environment. Massages were mentioned favorably with particular praise for the attentiveness of the staff. However, several reviews pointed out issues such as the spa being closed for maintenance or renovation, which seemed to be a recurring inconvenience. There were also comments about the limited facilities with references to just having a few jacuzzis and saunas, making the spa feel too small for a hotel of this caliber. Some guests felt that the spa services were too expensive and a few mentioned concerns about the overall condition and cleanliness of the area. Although there are elements to appreciate, it appears that the spa can leave room for improvement to meet guests’ expectations more consistently.
The gym at Gran Hotel Bali, while available and well-equipped, receives mixed feedback from guests. The facilities themselves are praised for being well-maintained and top-notch with guests expressing satisfaction with the equipment and overall condition. However, several guests note that the gym is relatively small and suggest that a larger space would be beneficial. A recurring point of contention is the additional cost to access the gym with many considering the 10 euros per day fee to be unreasonable for a hotel of this caliber. Despite the extra charge, the quality of the gym's upkeep and equipment generally leaves a positive impression on visitors.
The 'Gran Hotel Bali' offers an impressive pool area, appreciated by many guests for its size and cleanliness. The swimming pools come in various sizes and depths, catering to both adults and children with dedicated pools for each. The spacious pool environment allows easy swimming without hassle, complemented by the excellent facilities and diverse entertainment options. Multiple pools are consistently clean with plenty of sunbeds available, though the pool area itself sees varying maintenance standards, including some broken umbrellas and occasional mess.
The poolside atmosphere strikes a balance between relaxation and activity, featuring music and animation staff to engage guests. Facilities are generally well-regarded, though some visitors noted issues like cold water and occasional cleanliness concerns. Overall, the pool area stands out as a highlight of the hotel, offering a great atmosphere for a wide range of visitors.
Gran Hotel Bali is praised for its close proximity to several beaches in Benidorm, offering guests easy access to sandy shores with just a short walk. The hotel allows for beautiful beach views, particularly from rooms with balconies and the top floor rooms boast impressive vistas over the coastline. Guests appreciate the beach's enchanting and scenic beauty and the good atmosphere for activities.
Levante Beach and Poniente Beach are among the locations mentioned with Poniente Beach being just a few meters away and Finestrate beach is noted as only a 10-15 minute walk and excellent. Despite a few comments about the distance being slightly farther than expected or the slope involved in walking up and down to reach the beach, the general consensus highlights the convenience and good access to these lovely beach areas.
The tranquil surroundings of the hotel, combined with its mere five-minute walk to the beach, make it an attractive option for those looking to enjoy the coastal landscape of Benidorm.
'Gran Hotel Bali' offers several parking options, including an underground lot and parking spaces within the hotel premises. While guests appreciate the availability of these facilities, the parking experience has room for improvement. A common sentiment is that the parking is often full, leading to difficulties in finding a space, especially during peak times. Additionally, many reviewers feel that the cost is on the higher side with daily rates around €16 being mentioned frequently as quite expensive.
Some guests noted that the spaces are narrow and the overall parking area needs attention and better management. Issues such as non-visible signs and a lack of notification about parking availability from the hotel have also been highlighted. Moreover, problems with key card activation for consecutive days were reported, suggesting a need for a smoother process.
Despite these challenges, the fact that parking is available at the hotel itself is a plus, as it alleviates the need to seek alternative parking options. The presence of underground parking and a parking garage provides a secure place for vehicles. Improved communication and management regarding the parking situation, along with pricing adjustments, could significantly enhance the overall guest experience.
Gran Hotel Bali is a perfect destination for a family vacation, offering a wide range of activities and entertainment that cater specifically to families and children. It features a variety of family-friendly options, including kid’s clubs and numerous activities designed to keep the younger ones engaged. The hotel also boasts a great atmosphere with excellent entertainment services for both children and adults, ensuring that every family member can find something enjoyable to do each night.
The pool area is particularly noted for its family-friendly environment, making it an ideal place for parents and kids to relax and have fun together. The ambiance is generally quiet and safe, providing a welcoming atmosphere for children. Furthermore, the hotel is well-regarded for its all-inclusive offers, which help make the overall family vacation experience seamless and enjoyable.
While the hotel excels in creating a family-oriented environment, some guests have noted occasional issues with staff service and minor incidents, though these do not overshadow the overall positive experience. With a focus on offering a variety of activities for kids and maintaining a family-friendly atmosphere, Gran Hotel Bali stands out as a premier choice for family vacations.
Gran Hotel Bali has drawn mixed reviews when it comes to maintaining its four-star rating. Frequent praises highlight the spacious pool area and accommodating reception staff. However, many guests feel that the hotel falls short of four-star standards, suggesting it would be more accurately described as a three-star establishment.
Common complaints revolve around the food quality and variety with several noting that it resembles a school cafeteria rather than a top-tier hotel. Breakfast and other meals lack variety and the buffet options are often inconsistent. Additionally, the cleanliness and organization, particularly around meal times, have been criticized. The hotel seems understaffed, leading to long check-in times and insufficient service for the number of guests.
Expectations for amenities in a four-star category are not met either. The rooms, although clean and with comfortable beds, appear outdated with old furniture and uncomfortable bathtubs. Basic toiletries such as hairdryers and shower gel are provided in minimal quantities. Similarly, general facilities are in need of renovation and guests have reported issues such as dysfunctional air conditioning and disconnected elevators.
On the positive side, the hotel staff generally receive good feedback for their demeanor and the parking facilities are adequate. Despite these pros, many guests feel that Gran Hotel Bali does not justify its four-star rating, often comparing it unfavorably to other hotels with fewer stars but better services and amenities.
Gran Hotel Bali offers a mix of experiences for business travelers. The hotel is praised for being good for business stays and having facilities that cater effectively to business needs. Guests find the meeting areas with WiFi and the overall desk setup conducive to work. The check-in process is noted as amazing with well-placed furniture enhancing the experience. However, there are areas for improvement, such as occasional long waiting times at registration and WiFi issues during night arrivals. Despite some challenges, the hotel remains a favorable choice for business trips due to its functional amenities and setup for meetings.
The Gran Hotel Bali has received mixed feedback regarding its accessibility for guests with disabilities. On the positive side, many guests compliment the hotel on its accessible facilities and accommodations, noting that accessible rooms are kept impeccably clean. The staff is also highlighted for being very friendly, which adds to the overall welcoming atmosphere for people with reduced mobility.
However, despite these positive aspects, several areas require improvement. The elevators are frequently mentioned with guests noting that they take a long time and are a point of frustration. Some reviews express disappointment with the overall facilities for reduced mobility, citing unclear facility directions and distance accessibility issues. Additionally, there are mentions of poor elevator service and difficult access, especially for those who cannot climb stairs. Furthermore, the check-in process is noted to be lengthy, which can be challenging for guests with mobility issues.
While the Gran Hotel Bali offers great potential for guests with disabilities, certain areas need attention to enhance the overall accessibility and convenience.
The Gran Hotel Bali boasts an impressive array of outdoor pools that guests consistently praise for their beauty and excellent maintenance. Visitors frequently highlight the cleanliness and expansive nature of the pool areas, describing them as perfect for a relaxing weekend getaway. With various well-maintained pools, including a very large swimming pool and multiple smaller ones, there is plenty of space for everyone to enjoy.
Despite some occasional waiting lines and accessibility challenges for guests with reduced mobility, the overall atmosphere around the pool area is pleasant and comfortable. Lifeguards are noted for their helpfulness, ensuring a safe environment for all. However, it is worth noting that some guests have found the water to be quite cold at times and reported instances of umbrellas being blown away.
The picturesque views from the pool area add to the appeal, making it a key highlight of the hotel's outdoor facilities. While the weather and occasional maintenance issues can be minor drawbacks, the pool area at Gran Hotel Bali remains a standout feature that many travelers appreciate.
Gran Hotel Bali is regarded as an excellent choice for honeymooners, noted for its superb romantic atmosphere and flawless honeymoon suites. Guests repeatedly highlight the stunning attention to detail exhibited by the staff, making it perfect for a memorable honeymoon experience. While overwhelmingly positive comments dominate, there is a rare mention of disappointment related to a wedding anniversary, but overall, the hotel receives high praise for its amenities and services tailored for newlyweds.
The Gran Hotel Bali offers a romantic atmosphere ideal for couples seeking a getaway. Guests have described their stays as romantic with an unforgettable night and a peaceful dining room that adds to the charm. The dining facilities cater to couples, providing a child-free environment, which enhances the romantic experience. Fresh brewed morning juice and attentive dining service contribute to an overall sense of perfection. The hotel's elevated, romantic views make it a picturesque choice for Valentine's Day or any romantic escape in Benidorm. Despite some feedback suggesting the need for improvements to fully meet 4-star expectations, the overall ambiance offers a paradise of love for those looking to enjoy and disconnect together.
Location Show Map
Location
While not situated directly on the beachfront, the hotel is very close with some travelers appreciating the peaceful setting away from the bustling city center. The hotel boasts excellent views and the convenience of nearby taxi services, which add to its allure, especially for those seeking a balance between accessibility and calmness.
On the other hand, a portion of guests note that the distance from both the old town and the new town requires additional commuting, often relying on taxis. Some find the hotel's location somewhat isolated, particularly those who prefer to be in the heart of Benidorm's lively action.
In summary, Gran Hotel Bali offers a harmonious location for those looking to enjoy the beach and tranquility, while still having access to necessary amenities and services nearby. It may not be the ideal choice for guests wishing to be in close proximity to Benidorm's central attractions.
Breakfast
However, a significant number of guests have expressed dissatisfaction, pointing to repetitive menus, lack of restocking and poor quality of some food items. The coffee and juices, in particular, received frequent criticism for their taste and quality. Some found the breakfast to be too focused on foreign tourists with limited options for celiacs and a shortage of fresh vegetables and cheeses.
Service during breakfast was often described as hectic with concerns about short breakfast hours, crowd management and finding seating during peak times. Additionally, some guests mentioned the breakfast items were cold or processed, detracting from the overall experience.
In summary, while Gran Hotel Bali’s breakfast service offers a broad and varied buffet that satisfies many guests, frequent issues with food quality, beverage taste and repetitive selection indicate room for improvement.
Dinner
Despite these critiques, there are pockets of positive feedback. Some guests found the buffet to be good and the food in the a la carte restaurant quite delicious and healthy. There were also mentions of specific dishes like grilled fish and the variety of fruits being appreciated. A few reviewers enjoyed fresh meals prepared daily and some found the dinner satisfactory and well-organized.
However, logistical problems were prevalent with many guests pointing out disorganization, long queues and cramped dining areas, which marred their dining experience. The service has also been criticized with mention of inadequately staffed dining rooms, delayed replenishment of food trays and unresponsive waiters.
Overall, while there are some highlights in the dining experience at Gran Hotel Bali, there seems to be significant room for improvement in food quality, variety and overall organization to meet guest expectations more consistently.
Rooms
Unfortunately, the age of the hotel is evident in many aspects of the rooms. Numerous reviews highlight that the furniture is outdated, often damaged and in need of renovation. The decor is described as old-fashioned and some rooms suffer from maintenance issues like poor air conditioning, inefficient heating and broken fixtures. Bathrooms, although sometimes clean, require modernization with specific mentions about the need for restoration and better amenities.
Despite these drawbacks, the hotel staff is frequently praised for their attentiveness and friendliness, helping to somewhat counterbalance the negatives. Cleanliness is another positive aspect with several guests noting the good state of the rooms upon arrival. However, some reviews mention that cleaning services could be more thorough and timely.
The views remain the standout feature of the hotel, making it a compelling choice for those who value scenery over modern luxuries. Overall, Gran Hotel Bali delivers in terms of space and vistas but falls short on maintaining contemporary standards in room quality and furnishings.
Beds
However, there were also reports of inconsistencies, such as different bed heights and varying levels of comfort between rooms. Some beds were noted as being cheap and unsatisfactory in hot climates, while other reviewers found them to be in need of replacement. Despite the varied feedback, the overall sentiment leans towards a generally comfortable experience with some room for improvement in mattress quality and bed maintenance.
Cleanliness
However, numerous reviews indicated significant areas for improvement. Complaints about dirty bathrooms, unclean dishes, fungus in bathrooms, dirty cutlery and stained glasses were frequently noted. Inconsistent room cleaning, including unclean floors and unchanged sheets, was a common concern. The pool area and hallways were also pointed out for needing better maintenance and cleanliness.
Regular cleaning was described as somewhat superficial in the rooms with many guests finding old and poorly maintained bathrooms particularly problematic. Issues such as dirty spa areas, insufficient utensils cleaning and rooms not being adequately cleaned between guests were also mentioned.
Overall, while some aspects of cleanliness at Gran Hotel Bali are commendable, there are noteworthy shortcomings that need addressing to meet a higher standard of guest satisfaction.
Staff
On the other hand, some guests noted negative experiences, particularly at the reception, where a few employees were perceived as unfriendly or overwhelmed. Instances of rudeness and a lack of warmth were reported with particular mention of some receptionists and dining staff. Despite these drawbacks, the positive interactions with the majority of the staff seemed to compensate for any shortcomings, leading many to express that the best attribute of the hotel was its personnel.
Overall, while the Gran Hotel Bali has areas for improvement in staff organization and consistency of service quality, the hotel's friendly and attentive staff generally leave a positive impression on its guests.
Wi-Fi
Spa
Gym
Pool
The poolside atmosphere strikes a balance between relaxation and activity, featuring music and animation staff to engage guests. Facilities are generally well-regarded, though some visitors noted issues like cold water and occasional cleanliness concerns. Overall, the pool area stands out as a highlight of the hotel, offering a great atmosphere for a wide range of visitors.
Beach
Levante Beach and Poniente Beach are among the locations mentioned with Poniente Beach being just a few meters away and Finestrate beach is noted as only a 10-15 minute walk and excellent. Despite a few comments about the distance being slightly farther than expected or the slope involved in walking up and down to reach the beach, the general consensus highlights the convenience and good access to these lovely beach areas.
The tranquil surroundings of the hotel, combined with its mere five-minute walk to the beach, make it an attractive option for those looking to enjoy the coastal landscape of Benidorm.
Parking
Some guests noted that the spaces are narrow and the overall parking area needs attention and better management. Issues such as non-visible signs and a lack of notification about parking availability from the hotel have also been highlighted. Moreover, problems with key card activation for consecutive days were reported, suggesting a need for a smoother process.
Despite these challenges, the fact that parking is available at the hotel itself is a plus, as it alleviates the need to seek alternative parking options. The presence of underground parking and a parking garage provides a secure place for vehicles. Improved communication and management regarding the parking situation, along with pricing adjustments, could significantly enhance the overall guest experience.
Family
The pool area is particularly noted for its family-friendly environment, making it an ideal place for parents and kids to relax and have fun together. The ambiance is generally quiet and safe, providing a welcoming atmosphere for children. Furthermore, the hotel is well-regarded for its all-inclusive offers, which help make the overall family vacation experience seamless and enjoyable.
While the hotel excels in creating a family-oriented environment, some guests have noted occasional issues with staff service and minor incidents, though these do not overshadow the overall positive experience. With a focus on offering a variety of activities for kids and maintaining a family-friendly atmosphere, Gran Hotel Bali stands out as a premier choice for family vacations.
4 Star
Common complaints revolve around the food quality and variety with several noting that it resembles a school cafeteria rather than a top-tier hotel. Breakfast and other meals lack variety and the buffet options are often inconsistent. Additionally, the cleanliness and organization, particularly around meal times, have been criticized. The hotel seems understaffed, leading to long check-in times and insufficient service for the number of guests.
Expectations for amenities in a four-star category are not met either. The rooms, although clean and with comfortable beds, appear outdated with old furniture and uncomfortable bathtubs. Basic toiletries such as hairdryers and shower gel are provided in minimal quantities. Similarly, general facilities are in need of renovation and guests have reported issues such as dysfunctional air conditioning and disconnected elevators.
On the positive side, the hotel staff generally receive good feedback for their demeanor and the parking facilities are adequate. Despite these pros, many guests feel that Gran Hotel Bali does not justify its four-star rating, often comparing it unfavorably to other hotels with fewer stars but better services and amenities.
Business
Accessible
However, despite these positive aspects, several areas require improvement. The elevators are frequently mentioned with guests noting that they take a long time and are a point of frustration. Some reviews express disappointment with the overall facilities for reduced mobility, citing unclear facility directions and distance accessibility issues. Additionally, there are mentions of poor elevator service and difficult access, especially for those who cannot climb stairs. Furthermore, the check-in process is noted to be lengthy, which can be challenging for guests with mobility issues.
While the Gran Hotel Bali offers great potential for guests with disabilities, certain areas need attention to enhance the overall accessibility and convenience.
Outdoor Pool
Despite some occasional waiting lines and accessibility challenges for guests with reduced mobility, the overall atmosphere around the pool area is pleasant and comfortable. Lifeguards are noted for their helpfulness, ensuring a safe environment for all. However, it is worth noting that some guests have found the water to be quite cold at times and reported instances of umbrellas being blown away.
The picturesque views from the pool area add to the appeal, making it a key highlight of the hotel's outdoor facilities. While the weather and occasional maintenance issues can be minor drawbacks, the pool area at Gran Hotel Bali remains a standout feature that many travelers appreciate.
Honeymoon
Romantic
Yes, Gran Hotel Bali & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Gran Hotel Bali & Spa.
No, Gran Hotel Bali & Spa doesn't allow dogs.
Yes, parking facilities are available at Gran Hotel Bali & Spa.
Yes, Gran Hotel Bali & Spa has a gym.
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