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Summary of reviewsSuginoi Hotel has gained an overwhelmingly positive reputation thanks to its array of outstanding features, making it an ideal destination for a serene and enjoyable stay.
The hotel's prime location, perched atop a hill overlooking Beppu Bay, offers guests breathtaking ocean and mountain views, enhancing the tranquil and picturesque setting. While some may find the distance from the city center slightly inconvenient, the hotel mitigates this with frequent and convenient shuttle bus services. Within the expansive grounds, guests can access a variety of attractions like Aqua Garden and Sorakan Onsen with ease, complemented by ample parking facilities.
Dining at Suginoi Hotel is another highlight, particularly the impressive breakfast and dinner buffets. The breakfast buffet boasts an extensive variety, including a mix of Japanese, Western and Chinese dishes, delighting diners with its sumptuous options and high-quality ingredients. Guests similarly praised the dinner experience for its diverse and delicious offerings, including sashimi and steak, though it can occasionally get crowded.
The rooms at Suginoi Hotel are well-regarded for their cleanliness, modern design and comfort. Many rooms provide stunning views of the ocean and mountains, contributing to a relaxing atmosphere. Recent renovations, such as the Sora building, add a touch of elegance and sophistication, ensuring a refreshing stay for guests. While some rooms may feel small for larger groups, the overall standard of the accommodations remains high.
The hotel's commitment to cleanliness stands out with meticulous housekeeping ensuring pristine conditions throughout the property. Both the newly renovated areas and traditional settings maintain high standards, providing a fresh and inviting environment.
Service at Suginoi Hotel is exceptional with staff described as friendly, courteous and attentive. The team’s warm demeanor and efficient responses to requests significantly enhance the guest experience, making every interaction pleasant and seamless.
The spa and hot spring facilities are a major draw, offering diverse and luxurious onsen baths with spectacular views. The top-floor hot springs, including those in the Sora building, are particularly praised for their cleanliness, modern design and serene ambiance. Guests consistently highlight the beauty and relaxation afforded by these facilities.
The hotel's swimming pools, including indoor and outdoor options, are equally celebrated. Families, in particular, appreciate the Aqua Garden and the variety of water activities available. The pools are well-maintained and the lifeguards ensure a safe and enjoyable experience for all guests.
Suginoi Hotel also excels in catering to families with a range of activities and amenities designed for children and adults. The plethora of entertainment options, from play areas to family hot springs, ensures a fun and memorable stay for families. The hotel's attention to the needs of younger guests, including baby-friendly features, is especially commendable.
Overall, Suginoi Hotel stands out as a top choice for travelers seeking a blend of luxury, comfort, excellent service and a wide range of activities. Its stunning location, culinary excellence, pristine facilities and welcoming atmosphere make it a highly recommended destination for a relaxing and enjoyable getaway. Show more
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Hotel with Infinity Pool
This wonderful hotel features a rooftop, outdoor infinity pool with stunning views over the town and the surrounding nature of Beppu, the 'Tanayu'. Available to both guests and visitors of the hotel its opening hours vary according to the seasons.
Luxury Hotel
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Infinity Pool Heated Pool Indoor Pool Panoramic View Pool Outdoor Pool
Hotel with Parking
Hotel with Gym
Small Hotel
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
SORA KAN Standard Twin with Mountain View (26㎡) (Only Shower Room) -Buffet Breakfast and Dinner Included (TERRACE & DINING SORA)The twin room offers air conditioning, a safe deposit box, yukata, a flat-screen TV, as well as mountain views. The unit has 2 beds.
SORA KAN Premium Standard Room with Ocean View (33㎡) (Only Shower Room) - Buffet Breakfast and Dinner Included (TERRACE & DINING SORA) - The Number of Beds Depends on the Number of GuestsThe spacious twin room provides air conditioning, a safe deposit box, yukata, a flat-screen TV, as well as sea views. The unit offers 4 beds.
SORA KAN Premium Standard Room with Tatami Area with Mountain View (36㎡) (Only Shower Room) Breakfast and Dinner Included (TERRACE & DINING SORA) - The Number of Beds Depends on the Number of GuestsThe spacious air-conditioned twin room offers a flat-screen TV, tatami, a safe deposit box, yukata as well as mountain views. The unit has 2 beds and 2 futons.
SORA KAN Deluxe Room with Ocean View (46㎡) - Buffet Breakfast and Dinner Included (TERRACE & DINING SORA) - The Number of Beds Depends on the Number of GuestsThe spacious twin room offers air conditioning, a safe deposit box, yukata, a flat-screen TV, as well as sea views. The unit offers 5 beds.
SORA KAN Deluxe Room with Mountain View (51㎡) - Buffet Breakfast and Dinner Included (TERRACE & DINING SORA) - The Number of Beds Depends on the Number of GuestsThe spacious twin room features air conditioning, a safe deposit box, yukata, a flat-screen TV, as well as mountain views. The unit has 4 beds.
SORA KAN Junior Suite Room with Ocean View (66㎡) - Buffet Breakfast and Dinner Included (TERRACE & DINING SORA) - The Number of Beds Depends on the Number of GuestsThe spacious triple room provides air conditioning, a safe deposit box, yukata, a flat-screen TV, as well as sea views. The unit offers 3 beds.
HOSHI KAN Standard Room with Ocean View (35㎡) - Buffet Breakfast and Dinner Included (WA DINING HOSHI) - The Number of Beds Depends on the Number of GuestsThe spacious twin room provides air conditioning, a safe deposit box, yukata, a flat-screen TV, as well as sea views. The unit offers 4 beds.
HOSHI KAN Standard Room with Mountain View (35㎡) - Buffet Breakfast and Dinner Included (WA DINING HOSHI) - The Number of Beds Depends on the Number of GuestsThe spacious twin room offers air conditioning, a safe deposit box, yukata, a flat-screen TV, as well as mountain views. The unit offers 4 beds.
HOSHI KAN Superior Room with Tatami Area with Ocean View (50㎡) - Buffet Breakfast and Dinner Included (WA DINING HOSHI) - The Number of Beds / Futons Depends on the Number of GuestsThe spacious air-conditioned twin room offers a flat-screen TV, tatami, a safe deposit box, yukata as well as sea views. The unit has 2 beds and 2 futons.
HOSHI KAN Deluxe Room with Tatami Area with Ocean View (58㎡) - Buffet Breakfast and Dinner Included (WA DINING HOSHI) - The Number of Beds / Futons Depends on the Number of GuestsThe spacious twin room features air conditioning, a safe deposit box, yukata, a flat-screen TV, as well as sea views. The unit has 4 beds and 2 futons.
HOSHI KAN Junior Suite Room with Tatami Area with Ocean View (71㎡) 2-6F - Buffet Breakfast and Dinner Included (WA DINING HOSHI) - The Number of Beds / Futons Depends on the Number of GuestsThe spacious air-conditioned family room offers a flat-screen TV, tatami, a safe deposit box, yukata as well as sea views. The unit offers 2 beds and 4 futons.
HOSHI KAN Junior Suite Room with 4 Beds with Ocean View (71㎡) 7-9F- Buffet Breakfast and Dinner Included (WA DINING HOSHI)The spacious quadruple room features air conditioning, a safe deposit box, yukata, a flat-screen TV, as well as sea views. The unit has 4 beds.
NIJI KAN Casual Twin Room with Shower 4-7F (21㎡) - Buffet Breakfast and Dinner Included (Ceada Palace) (NIJI KAN is an Accommodation Only Building) Restaurant and Onsen are in a Different Building.The twin room features air conditioning, a safe deposit box, yukata, as well as a flat-screen TV. The unit has 2 beds.
NIJI KAN Casual Double Room with Shower 8F (21㎡) - Buffet Breakfast and Dinner Included (Ceada Palace) (NIJI KAN is an Accommodation Only Building) Restaurant and Onsen are in a Different Building.The double room provides air conditioning, a safe deposit box, yukata and a flat-screen TV. The unit offers 1 bed.
ECO Plan Discount Consecutive Nights No Daily Cleaning SORA KAN Premium Standard Room with Ocean View 33㎡ Only Shower Room Buffet Breakfast and Dinner Included TERRACE & DINING SORA The Number of Beds Depends on the Number of GuestsThe spacious twin room features air conditioning, a safe deposit box, yukata, a flat-screen TV, as well as sea views. The unit has 4 beds.
ECO Plan Discount Consecutive nights No Daily Cleaning SORA KAN Premium Standard Room with Mountain View 36㎡ Only Shower Room Buffet Breakfast and Dinner Included TERRACE & DINING SORA The Number of Beds Depends on the Number of GuestsThe spacious air-conditioned twin room provides a flat-screen TV, tatami, a safe deposit box, yukata as well as mountain views. The unit offers 2 beds and 2 futons.
ECO Plan Discount Consecutive Nights No Daily Cleaning SORA KAN Standard Twin with Mountain View 26㎡ Only Shower Room Buffet Breakfast and Dinner Included TERRACE & DINING SORAThe twin room features air conditioning, a safe deposit box, yukata, a flat-screen TV, as well as mountain views. The unit has 2 beds.
ECO Plan Discount Consecutive Nights No Daily Cleaning SORA KAN Deluxe Room with Ocean View 46㎡ Buffet Breakfast and Dinner Included TERRACE & DINING SORA The Number of Beds Depends on the Number of GuestsThe spacious twin room provides air conditioning, a safe deposit box, yukata, a flat-screen TV, as well as sea views. The unit offers 5 beds.
ECO Plan Discount Consecutive Nights No Daily Cleaning SORA KAN Deluxe Room with Mountain View 51㎡ Buffet Breakfast and Dinner Included TERRACE & DINING SORA The Number of Beds Depends on the Number of GuestsThe spacious twin room features air conditioning, a safe deposit box, yukata, a flat-screen TV, as well as mountain views. The unit has 4 beds.
Guest Reviews
8.9
Excellent
Location
Suginoi Hotel boasts a prime location, often praised for its stunning views and tranquil surroundings. Perched atop a hill, the hotel overlooks Beppu Bay, offering guests expansive and breathtaking ocean and mountain vistas. Many visitors find the scenery soothing and refreshing, contributing to a relaxing stay.
The elevated position of the hotel provides a geographical advantage with gorgeous views readily available from rooms, baths and even elevators. Additionally, the location is highly appreciated for its picturesque beauty and quiet ambiance.
Despite the remote setting, the hotel facilitates ease of access to some extent with frequent and convenient shuttle bus services to and from Beppu JR Station. While the hotel’s distance from the city center might be considered inconvenient for some, the shuttle bus mitigates this drawback, though it can sometimes be crowded.
Inside the hotel, a variety of locations, including Aqua Garden and Sorakan Onsen, are easily accessible. The hotel grounds themselves are extensive, allowing guests to enjoy diverse experiences within close proximity. There is also ample parking next door, providing convenience for those who prefer to drive.
In summary, Suginoi Hotel’s location is a mix of tranquility and visual splendor, ideal for guests seeking a getaway with beautiful views and a serene environment, though some may find transportation to and from city areas less convenient without the provided shuttle service.
Breakfast
Suginoi Hotel offers a breakfast experience that has left many guests impressed and satisfied. The breakfast buffet stands out for its extensive variety, including options like acai smoothies, vegetable juice, eggs benedict, french toast and even freshly made mochi. Reviewers frequently praised the abundant choices, allowing diners to enjoy a mix of Japanese, Western and Chinese dishes.
Guests noted the quality and taste of the breakfast as delicious with many highlighting that both breakfast and dinner provided a sumptuous and satisfying experience. The buffet style allows for a broad selection of fresh ingredients, which many found delightful and diverse.
While there were a few mentions suggesting the need for more variety on consecutive days and an increased offer of Western options, the overall sentiment remained positive. Guests particularly enjoyed the rich array of foods and the convenience of the buffet format.
Moreover, the breakfast's reputation for being varied and plentiful was underscored by repeated compliments on its excellence. The meals at Suginoi Hotel are widely regarded as a high point, contributing significantly to the hotel experience.
Dinner
The dining experience at Suginoi Hotel is highly praised by guests with many highlighting the deliciousness and diversity of the meals. Both the breakfast and dinner buffet offer a wide range of options, including Japanese and Western dishes, which cater to various tastes and preferences. Many reviewers noted that the quality of food, such as sashimi and steak, is very high and the plentiful options ensure that everyone can find something they enjoy. The meals are described as abundant and satisfying, making for an overall positive experience.
However, some guests have mentioned that the dinner buffet can get quite crowded and a few observed a decline in the selection compared to previous visits. Despite these minor drawbacks, the general consensus is that the food remains exceptionally tasty and diverse. The inclusion of drinks with the dinner buffet and the varied dishes available both day and night contribute to a satisfying dining experience. The luxurious setting and the high-quality meals enhance the overall enjoyment of the stay, making Suginoi Hotel a rewarding choice for those seeking both comfort and culinary delight.
Rooms
Nestled in an excellent location, Suginoi Hotel offers rooms that have garnered praise for their cleanliness and comfort. Guests often mention the courteousness of the staff, adding to the overall positive experience. Many rooms are described as spacious and modern, making them perfect for relaxing stays. The hotel is noted for providing splendid views of the ocean and mountains with some rooms offering city views or overlooking Beppu beach.
The design and layout of the rooms, including separate restrooms and showers, are appreciated by many guests. Room furnishings are often described as neat, tidy and comfortable, reflecting a cozy atmosphere that is easy to live in. Recently built sections of the hotel, such as the Sora building, stand out for their new, clean and beautiful rooms.
While some guests remarked on smaller room sizes, particularly for groups of three to four, overall satisfaction remains high, especially when noting upgrades to higher floors. The airy, well-maintained rooms with good soundproofing and large beds have left a lasting impression on travelers.
Overall, Suginoi Hotel's spacious, clean and comfortable rooms, combined with efficient service and lovely vistas, contribute to a memorable stay.
Beds
Suginoi Hotel offers guests a delightful experience with its spacious and comfortable beds. Numerous reviews highlight the size and coziness of the beds, emphasizing how they contribute to a restful stay. The positive notes mention the large and inviting beds, creating a comfy environment that guests appreciated. Cleanliness is another aspect that guests have praised, both in the beds and the overall facilities, including the newly opened Sora Hotel.
Several reviews do indicate some areas for improvement: guests have occasionally found the pillows too hard and the height of the beds a bit too high for their liking. Additionally, the noise from the air conditioning in some rooms occasionally distracted from an otherwise pleasant experience.
While a few guests noted issues with extra bed requests and bed arrangements for children, the overarching sentiment is that the spacious, clean and comfortable beds significantly enhanced their stay at Suginoi Hotel.
Cleanliness
Suginoi Hotel has garnered a strong reputation for its outstanding cleanliness. Guests frequently note that the hotel feels pristine overall with clean and well-maintained facilities throughout the building. The rooms are often described as clean, tidy and comfortable with attention to detail evident in the overall upkeep. The newly opened Sora building and other recent renovations particularly stand out for their spotless and elegant appearance, contributing to a modern and luxurious atmosphere.
The hotel’s baths and traditional settings also maintain a high standard of cleanliness. Housekeeping staff pay meticulous attention to ensuring that rooms are prepared and maintained to a high standard, often noted for being disinfected and free of trash. Public areas, including the newly built museum, are similarly kept in excellent condition, providing a pleasant and hygienic experience for all visitors.
While the vast majority of reviews praise the hotel’s cleanliness, a few guests mentioned minor issues such as occasional dust or a slight odor upon entering a room. However, these instances are exceptions rather than the norm in an otherwise impeccably clean environment.
Overall, Suginoi Hotel impresses visitors with its dedication to cleanliness, creating a fresh, comfortable and inviting stay for all its guests.
Staff
At Suginoi Hotel, guests consistently commend the exceptional service provided by the staff. Reviews highlight the team's friendliness and politeness with many noting their courteous and efficient responses to requests. The staff's natural and warm demeanor, including those of foreign employees, leaves a lasting positive impression. Whether interacting with the front desk or dining area personnel, visitors appreciate the genuine hospitality and helpfulness extended to them. The restaurant staff, in particular, receive frequent praise for their excellent hospitality.
Guests emphasize the staff's attentiveness, especially when catering to the elderly or addressing various needs promptly and with care. The team is noted for their professionalism and well-trained capabilities, ensuring a seamless and pleasant experience at the hotel. The hotel also scores high marks for its smooth check-in process and the overall enthusiasm and kindness of its employees. Smiles and kind assistance from staff members enhance the extraordinary atmosphere that defines Suginoi Hotel, making it a standout destination for exceptional customer service.
Spa
The Suginoi Hotel offers an exceptional spa experience, frequently praised for its diverse and outstanding hot spring facilities. Guests are particularly impressed with the open-air baths, which provide breathtaking views and serene relaxation, especially noteworthy on the 13th floor where one can enjoy the sunrise. The wide variety of onsen baths, both indoor and outdoor, contribute to a luxurious and soothing atmosphere that guests find simply magnificent and superb.
The top-floor hot springs, including the newly built Sora building, stand out for their cleanliness and modern design, while the Tanayu onsen is celebrated for its large, outdoor terraced baths with lovely views. Facilities like the mist sauna and the rooftop hot spring with nighttime stargazing add unique elements to the overall experience. The state-of-the-art spa facilities, complete with multiple onsens and hot spring pools, offer a perfect combination of luxury and relaxation.
Guests consistently highlight the beauty and ambiance of the baths, including the notable indoor and outdoor onsens at Sora Kan and Sorakan top floor. The diverse range of baths and hot spring treatments is acclaimed as some of the best among comparable accommodations, ensuring that visitors leave feeling relaxed and rejuvenated.
Pool
Suginoi Hotel offers an outstanding swimming pool experience that has garnered high praise from guests. The facility boasts both indoor and outdoor pools, ensuring year-round enjoyment. The indoor pool is particularly appreciated for its warmth, making it comfortable even during the winter. The outdoor infinite pool and the rooftop swimming pool are highlights, providing breathtaking views and a luxurious atmosphere.
Families find the hotel to be an ideal destination with the facilities catering to both adults and children. The Aqua Garden with its water slides and specialized hot springs, adds an element of fun and excitement. The hotel goes above and beyond by allowing free use of the water park even after check-out, enhancing the overall experience.
Additionally, the hot spring pools are described as excellent, adding to the diverse aquatic options available. The pools are spacious and comfortable with the water being consistently warm and inviting. Lifeguards are noted for their friendliness, contributing to a pleasant and safe environment for all guests.
Overall, the swimming pool facilities at Suginoi Hotel receive high marks for their variety, comfort and family-friendly atmosphere, making it a perfect spot for a relaxing and enjoyable stay.
Parking
Suginoi Hotel offers an overall satisfactory parking experience, providing numerous parking spaces to accommodate all guests. The parking facilities include a free parking area with a roof, ensuring vehicles are well-protected from the elements. Many guests appreciated that the parking lot is situated conveniently next to the hotel, making access relatively straightforward.
However, some found the lack of a parking guide on the lower floors somewhat inconvenient, creating minor challenges with luggage transport from the parking area. Despite the availability of a parking tower close by, others still felt the parking area was a bit distant.
A notable highlight is the shuttle bus service from the parking lot, which many guests found to be efficient and helpful. While access to Oita Airport from the hotel poses some challenges with guests noting it as inconvenient, the overall parking experience at Suginoi Hotel remains predominantly positive.
Family
Suginoi Hotel stands as a prime destination for family getaways, boasting a plethora of activities and amenities designed to cater to both children and adults alike. The hotel is consistently praised for its cleanliness and efficient staff, making it a comfortable and welcoming environment for family travelers. With an array of facilities such as Aqua Garden, playgrounds, a game center and a pool, there are ample opportunities for fun and entertainment for everyone. Families can enjoy mapping and fountain shows together, ensuring memorable experiences.
Meals and dining options are thoughtfully curated with families in mind, offering a family restaurant atmosphere in the dining hall and menus suitable for children. The spacious rooms cater well to families, providing a comfortable stay. Furthermore, the hotel is baby-friendly, taking into account the needs of the youngest guests, which is especially appreciated by those traveling with infants.
One of the standout features is the hotel’s focus on family entertainment, from the large hot tubs and family hot springs to the various playgrounds available for use. The hotel staff are noted for their pleasant demeanor and attentiveness, contributing to a positive stay for all family members.
All these aspects make Suginoi Hotel not just family-friendly but an ideal choice for families looking to bond and create lasting memories together, whether they are enjoying the luxury of the facilities or the warm attention to detail provided by the hotel.
4 Star
Suginoi Hotel in Beppu is a fantastic and high-quality accommodation that offers a luxurious experience at a reasonable price. Guests appreciate its serene environment and the wide range of typical four-star amenities and services provided. The hotel manages to combine an upscale experience with affordability, making it a first-class place to stay. Visitors highlight the variety and abundance of food, which ensures there's something for everyone to enjoy. Options for room upgrades, ranging from deluxe rooms to suites, further enhance the overall high-grade experience without the high cost often associated with such perks. Overall, the hotel delivers a wonderful and joyful stay, effectively representing the best of Beppu hospitality.
Outdoor Pool
Suginoi Hotel offers an incredible experience with its variety of outdoor pool facilities and hot springs. The ocean view complemented by a great swimming pool facility stands out as one of its prime features. The outdoor hot springs at the top of the hotel offer a unique experience, including enjoyable open-air baths resembling rice terraces and shell tube settings.
The hot spring pool is a highlight for families with warm waters and fun elements such as viewing platforms and night shows. Guests appreciated the mapping and fountain shows, making it a delightful experience for both adults and children. The heated swimming pool is also kid-friendly, contributing to a family-friendly atmosphere.
The outdoor infinity pool and the thermal swimming pool provide guests with scenic views, especially during the light show at night. The mist sauna adds to the overall relaxing ambiance. Despite all these attractions, the outdoor pool areas remain spacious and uncrowded, ensuring a pleasant and enjoyable stay.
Indoor Pool
Suginoi Hotel offers a well-maintained indoor pool that is spacious and perfect for a variety of activities. Guests have highlighted the fun pool activities available for families, making it an enjoyable spot for all ages. Alongside the indoor option, there are also outdoor pools and an indoor onsen, giving guests multiple choices for relaxation and recreation. The facilities are appreciated for their size and upkeep, ensuring a pleasant experience regardless of the weather. The night pool particularly stands out, providing a unique experience under the stars.
Luxury
Suginoi Hotel offers an undeniably luxurious experience, captivating guests with its opulence and attention to detail. The hotel's facilities exude a high-end ambiance, from elegantly designed rooms to the sumptuous meals that surprise with their lavishness. An attachment to Suginoi Palace adds an additional layer of amusement, including a game center and pool that complement the resort's grandeur.
After recent remodeling, the hotel feels even more luxurious and immaculately clean. The staff's service quality is phenomenal, often regarded as among the best in Japan. Comfortable beds enhance the overall upscale experience, ensuring guests a restful stay. The large size of the hotel allows for a multitude of amenities and the thoughtful attention to detail is evident throughout. This exquisite blend of beauty, luxury and comprehensive facilities makes Suginoi Hotel a top-tier choice for those seeking a refined and indulgent getaway.
Yes, Beppu SUGINOI HOTEL has pool(s) that belong to one or more of the following categories: Infinity Pool, Heated Pool, Indoor Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at Beppu SUGINOI HOTEL.
No, Beppu SUGINOI HOTEL doesn't allow dogs.
Yes, parking facilities are available at Beppu SUGINOI HOTEL.