Phönix Hotel
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Summary of reviewsPhönix Hotel stands out as a premium destination, blending a picturesque hillside location above Bergneustadt with exceptional amenities and service. This idyllic setting offers stunning panoramic views of the surrounding valley, creating a serene and tranquil atmosphere that is perfect for a relaxing getaway. The hotel's strategic location also makes it easily accessible to nearby areas, enhancing the overall convenience for travelers.
Guests frequently commend the extensive and high-quality breakfast buffet, which includes a variety of fresh and delicious options, making it a memorable part of their stay. The dining experience at the hotel's restaurant also receives high praise with many guests enjoying the excellent, reasonably priced food options available for both breakfast and dinner.
The rooms at Phönix Hotel are generally described as clean, comfortable and spacious, offering beautiful views of the valley. The housekeeping team maintains high standards of cleanliness throughout the hotel, ensuring a spotless environment in both guest rooms and communal areas. This commitment to cleanliness extends to the wellness and spa facilities, which are also highly rated for their modern amenities and inviting atmosphere.
The hotel's spa and swimming pool are standout features, providing a relaxing retreat with well-maintained facilities, including saunas and a large, clean swimming pool. The ability to use the spa area both before check-in and after check-out is a notable perk that guests greatly appreciate.
The friendly and attentive staff significantly enhance the overall guest experience. The team at Phönix Hotel is frequently highlighted for their exceptional service and hospitality, often going above and beyond to ensure a pleasant and comfortable stay.
Ample and convenient parking options are another advantage with guests appreciating the large, free parking area directly adjacent to the hotel. Families particularly enjoy Phönix Hotel for its child-friendly environment, clean and spacious family rooms and amenities such as a playground and swimming pool.
The hotel is also notably dog-friendly, welcoming pets with special amenities and large spaces for them to enjoy. Although there are mixed reviews regarding the comfort of the beds and the hotel's four-star rating with some guests noting areas for improvement, the overall sentiment remains positive.
In summary, Phönix Hotel is highly recommended for its serene location, exceptional cleanliness, excellent dining options, top-notch spa facilities and outstanding service. It offers a comfortable and convenient stay for individuals, families and pet owners alike, making it a worthy choice for a relaxing and enjoyable visit.
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Guests frequently commend the extensive and high-quality breakfast buffet, which includes a variety of fresh and delicious options, making it a memorable part of their stay. The dining experience at the hotel's restaurant also receives high praise with many guests enjoying the excellent, reasonably priced food options available for both breakfast and dinner.
The rooms at Phönix Hotel are generally described as clean, comfortable and spacious, offering beautiful views of the valley. The housekeeping team maintains high standards of cleanliness throughout the hotel, ensuring a spotless environment in both guest rooms and communal areas. This commitment to cleanliness extends to the wellness and spa facilities, which are also highly rated for their modern amenities and inviting atmosphere.
The hotel's spa and swimming pool are standout features, providing a relaxing retreat with well-maintained facilities, including saunas and a large, clean swimming pool. The ability to use the spa area both before check-in and after check-out is a notable perk that guests greatly appreciate.
The friendly and attentive staff significantly enhance the overall guest experience. The team at Phönix Hotel is frequently highlighted for their exceptional service and hospitality, often going above and beyond to ensure a pleasant and comfortable stay.
Ample and convenient parking options are another advantage with guests appreciating the large, free parking area directly adjacent to the hotel. Families particularly enjoy Phönix Hotel for its child-friendly environment, clean and spacious family rooms and amenities such as a playground and swimming pool.
The hotel is also notably dog-friendly, welcoming pets with special amenities and large spaces for them to enjoy. Although there are mixed reviews regarding the comfort of the beds and the hotel's four-star rating with some guests noting areas for improvement, the overall sentiment remains positive.
In summary, Phönix Hotel is highly recommended for its serene location, exceptional cleanliness, excellent dining options, top-notch spa facilities and outstanding service. It offers a comfortable and convenient stay for individuals, families and pet owners alike, making it a worthy choice for a relaxing and enjoyable visit.
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
Phönix Hotel boasts an impressive hillside location above Bergneustadt, offering guests stunning panoramic views of the surrounding valley. Its beautiful situation provides a serene and quiet atmosphere, perfect for a relaxing getaway. The hotel’s prime location allows for easy access to nearby areas, making it convenient for travelers. Guests consistently highlight the beautiful views from their rooms, the restaurant and the terrace, enhancing their overall experience, especially during breakfast. The combination of a picturesque setting, tranquil environment and accessibility renders Phönix Hotel a highly recommended choice for visitors seeking both relaxation and convenience.
The breakfast experience at Phönix Hotel receives a lot of praise for its diversity and quality. Guests frequently highlight the extensive and abundant breakfast buffet, which leaves little to be desired. The selection includes a wide variety of items ranging from fresh fruits and vegetables to rolls, pastries, cold cuts and scrambled eggs with bacon. Many reviews commend the delicious and varied offerings, noting that special requests are fulfilled without any problems, adding a personal touch to the service.
Guests appreciate the hearty and plentiful nature of the breakfast with terms like "great," "excellent," and "super" frequently appearing in their descriptions. The breakfast room itself garners positive remarks for its beautiful view, given the hotel’s location on a mountain, which makes the dining experience even more enjoyable.
Service quality is another strong point with very friendly and helpful staff contributing to a positive start to the day. Cleanliness and the consistency of the breakfast options are also mentioned favorably.
However, there are minor critiques. Some guests feel that the selection of cold cuts is modest and fresh fruit availability could be broader. A few mention that the breakfast variety does not change daily and the breakfast items are not always replenished after 9 o'clock. Additionally, despite the generally high standards, a couple of reviews note that certain aspects are not adequate for a 4-star hotel, suggesting that improvement is possible.
Overall, the breakfast at Phönix Hotel is highly regarded for its variety, quality and service, making it a memorable part of the stay for many guests.
The dining experience at Phönix Hotel receives largely positive feedback from guests. Many reviews praise the food in the hotel’s restaurant as excellent, delicious and fantastic. The dinner menu is described as very good and extensive, offering a range of tasty and reasonably priced dishes. Guests particularly enjoy both the morning and evening meals with several noting the great quality and taste of the food.
The à la carte options and dinner menus are frequently highlighted for their quality and taste. While some reviews mention that the half board and evening buffet are average, the overall sentiment towards the food remains highly favorable.
Despite the predominantly positive reviews, a few guests felt that the food quality did not justify the higher prices with comments about greasy dishes and a suboptimal price-performance ratio for the evening buffet. Nevertheless, the general consensus points to Phönix Hotel’s restaurant as a strong feature, offering delicious and enjoyable dining experiences to its guests.
The rooms at Phönix Hotel receive generally positive remarks from guests with frequent praise for their cleanliness and comfort. Many guests highlight the spaciousness of the rooms, noting that even family rooms are sufficiently large. The rooms often come equipped with comfortable mattresses and, in some cases, a seating area. While the decor can sometimes appear functional and reminiscent of the 90s, the rooms are often beautifully prepared and adequately furnished.
Guests also appreciate the beautiful views that some rooms offer. However, not all feedback is entirely positive—some mention that rooms can be on the noisier side and a few note that certain rooms face the parking lot or feel a bit dark and small for double occupancy. Yet, the overall sentiment leans heavily towards satisfaction with the rooms being clean, spacious and offering a pleasant stay.
The beds at Phönix Hotel receive mixed reviews from guests. On the positive side, many guests found the beds to be very comfortable with some even describing them as super comfortable. There are mentions of good mattresses contributing to a restful sleep. However, some guests had less satisfactory experiences, highlighting issues such as saggy sides on double beds, old mattresses scheduled for replacement, overly soft pillows and a bed size that some found small. Overall, while many have enjoyed the comfort of their beds, others have pointed out specific areas for improvement.
Phönix Hotel consistently impresses guests with its exceptional cleanliness, making it a top choice for travelers seeking a spotless stay. Reviewers frequently highlight the very clean rooms, dining area and outdoor facilities. The wellness area also earns praise for its cleanliness and spaciousness, providing a peaceful retreat. Guests appreciate the clean and practically furnished accommodations, which are well-maintained and airy. The staff's commitment to cleanliness extends throughout the entire hotel, ensuring a neat and tidy environment. Overall, visitors are very satisfied with the cleanliness standards at Phönix Hotel, complementing its modern and comfortable ambiance.
At Phönix Hotel, guests consistently praise the exceptional friendliness and attentiveness of the staff. The team is described as extremely service-oriented and accommodating, making sure that every visitor feels well taken care of. The personnel at various points of the hotel, including the reception and the hotel bar, are highlighted for their friendliness and helpfulness. Special mentions go to specific staff members in the breakfast service for their exceptional kindness and service.
Guests find the hospitality to be top-notch with staff members always ready to assist with a welcoming smile. There are consistent anecdotes of the staff being not only friendly but also going above and beyond to ensure a pleasant stay. Even in areas such as the wellness facility and the restaurant, the staff is seen as helpful and approachable.
Despite an isolated note of some service staff appearing overwhelmed and untrained, the overwhelming sentiment across reviews is that of a warm and supportive atmosphere provided by the hotel's dedicated team. This high level of service significantly contributes to the positive experience of the guests at Phönix Hotel.
Phönix Hotel's spa consistently impresses guests with its top-notch facilities. Many reviews highlight the wellness area as exceptionally beautiful, featuring a large, clean swimming pool and various saunas, including a steam room. Guests appreciate the inviting atmosphere that promotes relaxation. The spa's modern and well-maintained amenities, combined with thoughtful touches such as ample towels, contribute to the overall positive experience. Visitors have praised the ability to use the wellness area both before check-in and after check-out, which adds to its appeal. The combination of a beautiful and varied wellness area with excellent amenities makes Phönix Hotel's spa a standout feature for guests seeking relaxation and rejuvenation.
The swimming pool at Phönix Hotel has garnered substantial praise from guests, emphasizing its well-maintained condition and clean facilities. The pool area, described as both fantastic and beautifully relaxing, features loungers and changing rooms for added convenience, contributing to the overall delightful experience. Guests appreciate the pleasant temperature of the water, although a few suggest it could be a touch warmer. The indoor pool, medium in size, offers a wonderful view, enhancing the relaxing ambiance. The accompanying sauna and fitness amenities also receive positive remarks with their cleanliness and good standards often highlighted. The pool and wellness area significantly contribute to the hotel's appeal, frequently cited as a primary reason for choosing Phönix Hotel. Overall, the swimming pool and spa area stand out as exceptional features, promising a rejuvenating stay for visitors.
Phönix Hotel offers ample and convenient parking options for its guests. Visitors frequently highlight the generous number of parking spaces available, ensuring that one can easily find a spot without hassle. The parking area is large and directly adjacent to the hotel, making it highly accessible. Importantly, parking is included at no extra cost, adding to the overall convenience. Whether arriving with a personal vehicle or a rented car, guests appreciate the sufficient and free parking provided, which contributes to a stress-free stay.
Phönix Hotel offers an enjoyable experience for families, particularly those with children and even dogs. The clean, spacious family rooms and the overall child-friendly environment make it an inviting place. Kids can revel in the swimming pool, which is frequently highlighted as a major attraction. The on-site restaurant caters well to younger guests, offering appealing meals at low prices. The extensive outdoor area, complete with a playground, provides plenty of entertainment for little ones. The hotel's idyllic location further enhances its appeal for a relaxing wellness weekend or a short vacation. Additionally, the hotel's accommodating staff and outstanding cleanliness, even in pet-friendly rooms, ensure a comfortable stay for families.
The Phönix Hotel has received varied reviews regarding its four-star rating and services. While some guests believe the hotel meets the standards with its good amenities, comfortable beds and generally friendly staff, others think there's room for improvement. The breakfast and dinner menus have drawn criticism with some saying the breakfast is average and the dinner menu lacks variety. Service quality, particularly in the restaurant and bar, has also been noted as an area needing enhancement. Although some guests feel the four stars are justified, they point out that they come with a higher price tag. Overall, improvements in dining options and service could align the experience more closely with typical four-star expectations.
Phönix Hotel is notably dog-friendly, offering several amenities to accommodate canine guests. Upon arrival, dogs receive a warm welcome and are provided with two bowls and a large cushion or bed in the spacious rooms. The hotel features a very large lawn where dogs are allowed to roam freely. A daily fee is required for bringing a dog, but this includes prepared bowls and a sleeping place. Overall, the hotel goes above and beyond to ensure a comfortable stay for dog owners and their pets.
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Location
Breakfast
Guests appreciate the hearty and plentiful nature of the breakfast with terms like "great," "excellent," and "super" frequently appearing in their descriptions. The breakfast room itself garners positive remarks for its beautiful view, given the hotel’s location on a mountain, which makes the dining experience even more enjoyable.
Service quality is another strong point with very friendly and helpful staff contributing to a positive start to the day. Cleanliness and the consistency of the breakfast options are also mentioned favorably.
However, there are minor critiques. Some guests feel that the selection of cold cuts is modest and fresh fruit availability could be broader. A few mention that the breakfast variety does not change daily and the breakfast items are not always replenished after 9 o'clock. Additionally, despite the generally high standards, a couple of reviews note that certain aspects are not adequate for a 4-star hotel, suggesting that improvement is possible.
Overall, the breakfast at Phönix Hotel is highly regarded for its variety, quality and service, making it a memorable part of the stay for many guests.
Dinner
The à la carte options and dinner menus are frequently highlighted for their quality and taste. While some reviews mention that the half board and evening buffet are average, the overall sentiment towards the food remains highly favorable.
Despite the predominantly positive reviews, a few guests felt that the food quality did not justify the higher prices with comments about greasy dishes and a suboptimal price-performance ratio for the evening buffet. Nevertheless, the general consensus points to Phönix Hotel’s restaurant as a strong feature, offering delicious and enjoyable dining experiences to its guests.
Rooms
Guests also appreciate the beautiful views that some rooms offer. However, not all feedback is entirely positive—some mention that rooms can be on the noisier side and a few note that certain rooms face the parking lot or feel a bit dark and small for double occupancy. Yet, the overall sentiment leans heavily towards satisfaction with the rooms being clean, spacious and offering a pleasant stay.
Beds
Cleanliness
Staff
Guests find the hospitality to be top-notch with staff members always ready to assist with a welcoming smile. There are consistent anecdotes of the staff being not only friendly but also going above and beyond to ensure a pleasant stay. Even in areas such as the wellness facility and the restaurant, the staff is seen as helpful and approachable.
Despite an isolated note of some service staff appearing overwhelmed and untrained, the overwhelming sentiment across reviews is that of a warm and supportive atmosphere provided by the hotel's dedicated team. This high level of service significantly contributes to the positive experience of the guests at Phönix Hotel.
Spa
Pool
Parking
Family
4 Star
Dog Friendly
Yes, Phönix Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Phönix Hotel.
Yes, Phönix Hotel welcomes dogs.
Yes, parking facilities are available at Phönix Hotel.
No, Phönix Hotel doesn't have a gym.
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