Occidental Bilbao
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Summary of reviewsOccidental Bilbao receives generally positive reviews across several categories.
Location-wise, the hotel is commended for its prime placement near the Santutxu metro station, making it easy to access Bilbao's city center and key attractions like the Old Town and Guggenheim Museum. The tranquil Begoña neighborhood, a mix of green spaces and local amenities, offers a quiet retreat without being too far from the action. Proximity to major thoroughfares and parking options benefit those traveling by car.
The breakfast at Occidental Bilbao is a standout feature, earning high marks for its extensive, high-quality buffet that caters to various dietary needs, including gluten-free options. Custom-made omelettes and a range of sweet and savory items contribute to a hearty and diverse breakfast experience, enhanced by the attentiveness of the staff.
Dinner reviews are more mixed but still highlight the quality and tastiness of the food. Specific dishes like the Iberian ham and Rioja wine receive special praise. However, the limited menu, small portions and short operating hours were noted as areas needing improvement.
The rooms at Occidental Bilbao are highly regarded for their spaciousness, comfort and modern design. Guests appreciate the clean bathrooms, comfortable beds and additional amenities such as kettles and coffee makers. Upper-floor rooms offering stunning views add to the appeal. While there were occasional issues with cleanliness and ventilation, the overall comfort and modern decor stand out.
Guests frequently praise the hotel's cleanliness, from rooms to common areas. The cleaning staff’s efficiency ensures a consistently neat environment, enhancing the comfortable stay.
The hotel staff receive high accolades for their friendliness, helpfulness and professionalism. Guests especially commend specific staff members who go above and beyond to assist, significantly enhancing the overall guest experience.
However, the hotel’s Wi-Fi is a common point of concern with many guests reporting weak, unreliable connections and slow speeds.
The hotel's spa is well-regarded for its cleanliness and well-equipped facilities with many finding the extra fees justifiable given the quality of the amenities. Minor issues such as busy periods and high costs for certain services were mentioned but did not significantly detract from the overall positive experience.
The gym, part of the Metropolitan chain, is praised for its equipment and cleanliness, though the additional fees for access were a common complaint. Those willing to pay found the gym facilities highly satisfactory.
Pool reviews are mixed. While many appreciated the clean and spacious pools, the additional fees and restricted access hours were points of frustration. The pool area's beauty and maintenance received positive comments, but unexpected closures and crowding detracted from the experience.
Occidental Bilbao with its convenient location, high-quality breakfast, comfortable rooms and friendly staff, offers an overall enjoyable stay, despite some areas needing improvement, especially relating to Wi-Fi and additional charges for amenities like the gym and pool.
Categories
Location-wise, the hotel is commended for its prime placement near the Santutxu metro station, making it easy to access Bilbao's city center and key attractions like the Old Town and Guggenheim Museum. The tranquil Begoña neighborhood, a mix of green spaces and local amenities, offers a quiet retreat without being too far from the action. Proximity to major thoroughfares and parking options benefit those traveling by car.
The breakfast at Occidental Bilbao is a standout feature, earning high marks for its extensive, high-quality buffet that caters to various dietary needs, including gluten-free options. Custom-made omelettes and a range of sweet and savory items contribute to a hearty and diverse breakfast experience, enhanced by the attentiveness of the staff.
Dinner reviews are more mixed but still highlight the quality and tastiness of the food. Specific dishes like the Iberian ham and Rioja wine receive special praise. However, the limited menu, small portions and short operating hours were noted as areas needing improvement.
The rooms at Occidental Bilbao are highly regarded for their spaciousness, comfort and modern design. Guests appreciate the clean bathrooms, comfortable beds and additional amenities such as kettles and coffee makers. Upper-floor rooms offering stunning views add to the appeal. While there were occasional issues with cleanliness and ventilation, the overall comfort and modern decor stand out.
Guests frequently praise the hotel's cleanliness, from rooms to common areas. The cleaning staff’s efficiency ensures a consistently neat environment, enhancing the comfortable stay.
The hotel staff receive high accolades for their friendliness, helpfulness and professionalism. Guests especially commend specific staff members who go above and beyond to assist, significantly enhancing the overall guest experience.
However, the hotel’s Wi-Fi is a common point of concern with many guests reporting weak, unreliable connections and slow speeds.
The hotel's spa is well-regarded for its cleanliness and well-equipped facilities with many finding the extra fees justifiable given the quality of the amenities. Minor issues such as busy periods and high costs for certain services were mentioned but did not significantly detract from the overall positive experience.
The gym, part of the Metropolitan chain, is praised for its equipment and cleanliness, though the additional fees for access were a common complaint. Those willing to pay found the gym facilities highly satisfactory.
Pool reviews are mixed. While many appreciated the clean and spacious pools, the additional fees and restricted access hours were points of frustration. The pool area's beauty and maintenance received positive comments, but unexpected closures and crowding detracted from the experience.
Occidental Bilbao with its convenient location, high-quality breakfast, comfortable rooms and friendly staff, offers an overall enjoyable stay, despite some areas needing improvement, especially relating to Wi-Fi and additional charges for amenities like the gym and pool.
Hotel with EV Charging Stations
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool Pool Lap Lanes Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
Guest Reviews
Occidental Bilbao enjoys a favorable location, especially appreciated for its proximity to public transportation. Many reviews highlight the convenience of being close to the Santutxu metro station, which is just a short walk away and provides easy access to the city center and tourist attractions such as the Old Town and the Guggenheim Museum.
Despite being situated on a hill, necessitating some uphill walks, the hotel remains within a reasonable walking distance of the Old Town, typically around 15-20 minutes. This makes it accessible without being in the heart of the city, allowing guests to avoid the hustle and bustle of the central area while still enjoying straightforward connectivity.
The surrounding Begoña neighborhood is noted for its tranquility, making the hotel a quiet retreat after a day of exploring. Additionally, the area features a mix of green spaces, local shops, cafes and restaurants, contributing to a pleasant atmosphere for visitors.
The hotel's location also benefits those traveling by car, offering good connections to major thoroughfares, sufficient parking options and close proximity to the airport, enhancing its appeal for both short and extended stays in Bilbao.
Overall, Occidental Bilbao offers an excellent balance between quiet seclusion and convenient access to Bilbao's main sights and services via public transport.
The breakfast at Occidental Bilbao receives high marks for its extensive variety and quality. Guests frequently commend the wide selection of dishes available, highlighting the delicious, well-stocked and buffet-style offerings. Custom-made omelettes, continental choices and a blend of sweet and savory items ensure that there is something for everyone. The breakfast is described as hearty, diverse and complete, meeting the needs of those with dietary restrictions including gluten-free options.
The staff’s attentiveness during breakfast is well-appreciated, contributing to a sociable and pleasant dining atmosphere. Guests have praised the quality of the food, especially the coffee, juice and fresh products. The breakfast is often described as a standout feature of the hotel experience, making it worth the cost for many visitors.
However, some feedback notes the breakfast can be expensive and occasionally, issues such as slow coffee machines, crowded breakfast rooms and insufficient early serving times were mentioned. Despite these minor drawbacks, most reviewers agree that the breakfast at Occidental Bilbao is excellent, offering great value for money and starting the day off on a positive note.
The dinner experience at Occidental Bilbao has garnered mixed reviews from guests, but there is a clear emphasis on the positive aspects. Many guests appreciated the delicious and high-quality food served in the hotel's restaurant, noting the excellent dinner and great service provided. The breakfast options were also widely praised for their variety and taste, complementing the evening meals.
The restaurant itself is often described as very good with some guests highlighting specific dishes like the Iberian ham and Rioja wine as standouts. The atmosphere and value for money were also noted as positives, making it a good option for families with varied tastes. The restaurant's bar received commendation for decent coffee and a good selection of drinks at reasonable prices.
However, several areas for improvement were frequently mentioned. Guests pointed out that the dinner menu is limited with a lack of vegetarian and gluten-free options and sometimes the portions were considered small. The restaurant's operating hours were deemed too short, causing inconvenience for those wishing to dine later in the evening. Additionally, some found the prices high in relation to the quality of certain dishes, citing instances of mediocre food that did not justify the cost.
Overall, while the Occidental Bilbao's dining options have their drawbacks, the quality of the food and the level of service provided are appreciated by many, making it a noteworthy option for those staying at the hotel.
'Occidental Bilbao' offers an impressive stay with its spacious and well-furnished rooms, earning high marks for comfort and modern design. Guests often highlight the large, clean bathrooms that feature great showers and convenient amenities like steam irons and powerful hairdryers. The rooms are also equipped with handy features such as kettles and coffee makers, adding to the convenience.
Visitors praise the comfort of the beds, describing them as very comfortable, providing a good night's rest. The lighting in the rooms is appropriately set with clean and modern decor adding to the pleasant ambiance. The hotel’s upper floors provide stunning views of the city and surrounding mountains, which enhance the overall experience. Moreover, rooms are generally spacious and well-maintained, ensuring a cozy and inviting atmosphere.
Breakfast at the hotel scores positively with guests appreciating the tasty buffet offerings. The staff receives acknowledgment for being nice and friendly, creating a welcoming environment. Despite this, a few guests noted some areas for improvement, such as occasional issues with cleanliness and room ventilation.
The hotel's modern amenities, including a large pool and functional gym, are well-regarded, though some facilities may come with extra fees. Some rooms may lack enough storage space or natural light, but the overall comfort and spaciousness tend to outweigh these minor drawbacks.
In summary, 'Occidental Bilbao' is celebrated for its spacious, modern and cozy rooms, coupled with excellent facilities and friendly staff, making it a solid choice for a comfortable stay in the city.
Occidental Bilbao garners consistent praise for its exceptionally comfortable beds, a standout feature among guests' reviews. The hotel offers an array of spacious, king-size and even huge beds, catering to diverse preferences. Visitors frequently mention the super-comfy mattresses and the wide, soft bedding, contributing to restful nights and overall satisfaction. High-quality bedding, including a variety of pillows, enhances the sleeping experience further. Despite a few complaints regarding bed mobility and firmness, the general consensus highlights an excellent standard of comfort. Additionally, clean and spacious rooms, attentive staff and luxurious bathrooms complement the prime bedding, making Occidental Bilbao a preferred choice for a restful retreat.
Occidental Bilbao consistently impresses with its high standards of cleanliness, garnering numerous praises for its spotless and well-maintained facilities. Guests frequently highlight the very clean and spacious rooms, as well as the overall neat and tidy environment. The hotel interior, including the common areas and breakfast room, is described as consistently clean and pleasant to the eye, contributing to a comfortable and enjoyable stay.
Although there are occasional minor issues, such as slippy shower trays or dirty windows, these are far outweighed by the overwhelmingly positive feedback. The cleaning staff are recognized for their efficiency and discretion with rooms and pool areas receiving daily cleaning services to maintain their impeccable state. The hotel's modern functionality and cozy facilities further complement the clean environment.
While some areas, like certain bathrooms or specific room elements, might need attention, the general perception of cleanliness is excellent. This consistent attention to detail in maintaining a clean and comfortable setting makes Occidental Bilbao a highly recommended choice for travelers seeking a pristine and well-kept accommodation.
The reviews for Occidental Bilbao highlight the exceptional quality of the hotel staff who are consistently described as friendly, attentive and helpful. Guests repeatedly commend the staff for being sociable, accommodating and informative, making check-in and overall interactions smooth and welcoming. Reception staff, in particular, receive high praise for their efficiency and warmth with special mentions of individuals like Patricia and Daniel who go above and beyond to assist guests.
Dining experiences are also positively noted with waitstaff described as courteous and attentive. Specific names like chef Asier and waiter Carlos stand out for their exceptional service. Despite occasional mentions of unhelpful or unfriendly interactions, the overwhelming sentiment remains that the hotel staff are professional and kind, contributing significantly to a pleasant stay.
In addition to their friendly demeanor, the staff are also credited with resolving issues swiftly and providing useful information, enhancing the overall guest experience. The professionalism of the cleaning staff and the general attentiveness seen throughout the hotel reinforce the positive impact of the team on guests' stays.
Overall, the staff's friendliness and commitment to high-quality service are key highlights for Occidental Bilbao, significantly contributing to the hotel's positive reputation.
Guests at Occidental Bilbao consistently mentioned challenges with the hotel's Wi-Fi. Many reviews highlighted that the connection was weak and unreliable with frequent disconnections and poor coverage, especially in the rooms. Several guests found the Wi-Fi speed to be very slow and insufficient, making it difficult to use devices like iPads. The internet quality was often described as poor and unstable with numerous mentions of limited bandwidth and weak signals. In some cases, guests reported that Wi-Fi was not accessible at all in their rooms, only being available in common areas. There were also remarks about the complexity and inconvenience of the hotel's Wi-Fi provider. Despite a few mentions of good Wi-Fi experiences, the overall consensus points to a need for significant improvements in the hotel's internet services.
Occidental Bilbao offers a modern and well-equipped spa that has received numerous praises for its cleanliness, cozy ambiance and impressive facilities. Guests frequently highlight the spa as a great feature of the hotel with commendable amenities such as a heated indoor swimming pool, sauna, steam bath and a variety of fitness equipment. Many found the extra charge of 20 euros per session to access the spa and indoor pool to be worthwhile, noting that the facilities exceeded their expectations and justified the additional cost.
However, some guests pointed out that the spa access is not included in the room price and should be better communicated. They also noted that the spa can get busy and that certain features, like massage services, are relatively expensive compared to other hotels. Despite this, the overall sentiment underscores the spa's excellent quality, describing it as clean, modern and spectacular.
A few guests mentioned minor issues such as some jets not working and the water temperature not being very hot, but these did not significantly detract from the overall positive experience. The spa, while primarily catering to the hotel's business clientele, offers a relaxing escape that many found to be one of the highlights of their stay at Occidental Bilbao.
The Occidental Bilbao offers a well-equipped gym that receives high praise from guests for its facilities. Reviews consistently highlight the gym as being superbly equipped with many describing it as one of the best they have ever seen. The gym is part of the Metropolitan chain, adding a level of quality and professionalism that guests appreciate.
However, it's important to note that access to the gym is not included in the standard hotel rate. Guests frequently mention an additional fee, commonly around 8 euros, for using the gym with some citing higher charges for full access to fitness and wellness amenities. This extra cost has been a point of contention for many, as it's not always clearly communicated in advance.
Despite the additional charges, those who did pay for access found it to be worth the fee, praising the cleanliness and the range of equipment available. The gym is popular not just with hotel guests but also with locals who have memberships, indicating its high caliber.
For fitness enthusiasts, the gym at Occidental Bilbao is a valuable feature, though one should be prepared for the additional cost.
The pool offerings at Occidental Bilbao have garnered mixed reactions from guests. On the positive side, many found the swimming pools to be spacious, clean and beautifully maintained with some describing the pool area as inviting and well-serviced with sunbeds. The outdoor pool, in particular, was noted to be a highlight with its beautiful and refreshing setup.
However, several aspects of the pool services have been points of contention. The additional fees required for pool access—ranging around 20 euros per visit—left many guests disappointed. This extra cost applies notably to the indoor pool and sometimes the outdoor facilities, which added to the frustration as the details were not always transparent during booking.
Compounding these issues, the pool's operational hours and seasonal closures received notable criticism. Many guests found the pool closed unexpectedly during their stays or noted restricted hours that prevented full enjoyment. The crowding of the pool area, especially with limited deck chairs and loungers, was another common complaint.
Additionally, some guests pointed out accessibility issues, such as the need to make reservations in advance and caps on pool usage time. The pool was often shared with local gym members, which detracted from the exclusive experience expected by hotel guests.
Despite these drawbacks, the overall ambiance of the pool area and its cleanliness have been consistently praised, reminding guests of its potential as a strong asset to the hotel, provided the operational and cost issues are addressed.
Travelers heading to Occidental Bilbao should be prepared for rather pricey parking options at the hotel. While guests appreciate the security and convenience of having on-site and private parking, the daily fee of 20 euros is a consistent point of contention. Multiple reviewers noted the expense with some describing it as exorbitant or excessive.
Despite this, the parking facilities are well-regarded for their safety and spaciousness, including an underground garage that adds to the appeal. It's useful for those willing to pay for the convenience of direct access to the hotel in a city where parking in general can be challenging.
It’s important to note that the parking fee isn't included in the room rate and can be seen as an additional cost to consider while budgeting for your stay. Some reviews mention the availability of public parking spaces nearby, which offers an alternative to the steep hotel rates. Guests appreciate the proximity of parking to the old town and the ease of access.
Overall, if convenience and security are priorities, the hotel’s parking options are satisfactory despite the fee. Those looking to save on costs might want to explore nearby public parking options or be prepared for an added daily expense.
Occidental Bilbao has garnered positive feedback for its EV charging facilities, making it a convenient choice for travelers with electric vehicles. The hotel offers charging stations in the on-site parking lot, ensuring that guests can easily charge their vehicles during their stay. These amenities are mentioned frequently, indicating their importance to guests. The charging facilities are noted to be reliable and add to the overall convenience of the hotel. While some reviews suggest a desire for more charging points, the existing setup generally meets guests' needs. Additionally, the overall experience at the hotel is enhanced by comfortable rooms and other on-site amenities, making it a well-rounded choice for travelers seeking both relaxation and practicality.
An analysis of guest reviews about activities for kids at Occidental Bilbao reveals a mixed but generally positive experience for families. The hotel is celebrated for being family-friendly, boasting good family room options, spacious rooms and a family atmosphere that many guests appreciate. Guests highlighted the comfort of the rooms, the practicality of adjoining rooms and the extensive breakfast, which adds to its good value for money for families. The staff's treatment is particularly noted for being child-friendly and the kids seemed to enjoy their stay with many families expressing a desire to return.
While the hotel's location is beneficial for families, there are some restrictions that potential guests should be aware of. The spa and pool facilities are not accessible to children under 18, which has led to disappointment for some as the hotel does not offer a separate children’s pool. This restriction might be a drawback for families looking to spend time swimming together.
Despite some limitations, such as pool access issues and occasional room size concerns for larger families, the positive feedback highlights the hotel’s welcoming atmosphere for families, making it a good option for those traveling with children.
Occidental Bilbao offers a blend of modern design and promising facilities fit for a four-star hotel, though it appears to have some areas where it falls short of guests' expectations. The hotel’s spotless, very modern room layouts and overall aesthetics receive general praise. Convenient features such as free gym access and business amenities like a business center are appreciated by business travelers and fitness enthusiasts alike. The location, near the old town and away from the city center, is generally seen as positive.
However, the hotel's facilities and services, such as the basic rooms and paid access to amenities like the spa and gym, suggest they are somewhat lacking for what one expects from a four-star property. Some guests mentioned the expensive parking and the price increase without commensurate value. Issues like room cleanliness, disinterested staff and the absence of amenities like coffee machines in the rooms detract from the ideal four-star experience.
While some reviews felt that the hotel is faithful to its four-star rating given its modern amenities and beautiful design, others felt it qualified as four-star only marginally and expected more luxurious offerings for the price. Overall, Occidental Bilbao comes across as a decent, modern hotel that ticks several boxes for a four-star but has enough inconsistencies to make some guests question its rating.
Occidental Bilbao stands out as a prime choice for business travelers. The hotel features business-friendly room decor and ample conference facilities that are ideal for meetings and professional gatherings. The reception and business rooms are notably inviting, making them conducive for work-related activities. The staff, described as professional and helpful, contribute to creating a welcoming environment for business guests.
The hotel’s central location in Bilbao provides easy access to the business district and offers excellent transport links, making it convenient for commuting. Notably, the hotel is equipped with a business center and modern amenities, ensuring a productive stay for business travelers. Guests have praised the quiet rooms and workspaces, which foster a conducive work environment.
While some reviews mention occasional Wi-Fi issues, others highlight the availability of fast Wi-Fi, indicating that connectivity may vary. The hotel also offers useful facilities such as computer desks and excellent common areas like the restaurant, terrace and lobby that are suitable for working.
Parking is available, albeit with a fee, but the central location allows guests to easily reach various attractions and essentials on foot. Overall, Occidental Bilbao is highly recommended for business trips, providing all necessary amenities and an efficient, quiet workspace perfect for professional needs.
Occidental Bilbao is recognized for its commendable accessibility features, catering well to guests with disabilities. The hotel offers many accessible amenities, including a disability-friendly spa and gym, although these come with an extra fee. The pool is safe and accessible, providing a comfortable experience for all guests.
Positioned conveniently close to public transport options, the hotel is easily reachable by car and metro with parking that is accessible for disabled individuals. Additionally, the metro station is just a short walk away, making it simple to navigate the city.
The rooms and bathrooms are well-equipped for those with limited mobility, ensuring ease of use and comfort. There are ramps and elevators available to help guests move around the facility without difficulty. However, some minor challenges were noted, such as poorly accessible wardrobes and limited accessible shelves, which could be an inconvenience for some.
Despite the hotel’s advantageous location and generally good accessibility, it is situated on a steep hill. While this provides a picturesque setting, it might be challenging for those with mobility issues. However, guests have noted that the staff are accommodating and responsive to any concerns, ensuring a pleasant stay.
Overall, Occidental Bilbao stands out for its good accessibility, making it a viable option for travelers with disabilities who prioritize convenience and comfort.
The Occidental Bilbao boasts a remarkable outdoor pool that is frequently lauded in guest reviews. As the only hotel in the area with such a feature, it offers a refreshing retreat for guests looking to cool off after a day exploring the city. The pool is consistently praised for its size and well-maintained condition, making it an inviting spot for relaxation.
Guests often highlight the pleasant outdoor swimming area, which includes modern sunbeds and a cozy ambiance. The extensive and lovely pool is perfect for a leisurely swim, although it can get crowded due to its popularity with both hotel guests and local gym members. Despite some limitations, such as a shortage of sun loungers and restricted hours of operation, the pool remains a cherished amenity.
However, several reviews note that access to the pool sometimes incurs an additional fee and it has specific seasonal availability, typically only open during the summer months. Unexpected closures for maintenance have also been a point of contention, especially during warm weather when guests naturally look forward to using the pool.
In summary, while the Occidental Bilbao's outdoor pool is a standout attraction with a generally positive reception, prospective guests should be aware of potential access fees, seasonal restrictions and occasional maintenance closures that could impact their experience.
The indoor pool at Occidental Bilbao has garnered mixed feedback from guests. While the indoor pool is heated and part of a wellness area that is connected to the gym and spa, there are significant additional costs associated with its use. Specifically, access to the indoor pool requires an additional fee of €20 per visit, which many guests find quite high.
Furthermore, the indoor pool is only available to guests over the age of 17, which limits family access. There are some mentions of limited availability and occasional closures of the pool, adding to guest frustrations. Additionally, there were comments about noise levels and a lack of sufficient sun loungers, which may detract from the relaxation experience expected in such facilities.
In summary, while the indoor pool offers a chance to unwind and stay active, the extra costs and age restrictions are notable considerations for potential guests.
Occidental Bilbao offers an inviting atmosphere for those seeking a romantic getaway. Guests frequently highlight the cozy and well-decorated public spaces, especially the hall with its fireplace, which serves as an ideal spot for evening relaxation and leisure activities. The hotel’s neighborhood boasts a vibrant nightlife, further enhancing the romance of an evening out.
The ambiance of Occidental Bilbao is perfect for a couple’s retreat, offering a nice bar area where couples can unwind and enjoy the romantic setting. Guests appreciate the romantic views from the hotel and the exceptional decor and atmosphere contribute to a truly intimate experience.
For those looking to deepen their relaxation, the hotel features a spa specifically tailored for couples. An unexpected yet delightful detail is the powerful shower, which, along with comfortable beds, adds a touch of luxury to the stay. Despite being some distance from the city center and the key sights, the hotel provides good connections to the train station.
The Occidental Bilbao proves to be a charming choice, offering a privileged experience with a loved one, perfect for cutting through the haste of everyday life. Ideal for Valentine's Day or any romantic occasion, this hotel sets the scene for cherished memories.
Location Show Map
Location
Despite being situated on a hill, necessitating some uphill walks, the hotel remains within a reasonable walking distance of the Old Town, typically around 15-20 minutes. This makes it accessible without being in the heart of the city, allowing guests to avoid the hustle and bustle of the central area while still enjoying straightforward connectivity.
The surrounding Begoña neighborhood is noted for its tranquility, making the hotel a quiet retreat after a day of exploring. Additionally, the area features a mix of green spaces, local shops, cafes and restaurants, contributing to a pleasant atmosphere for visitors.
The hotel's location also benefits those traveling by car, offering good connections to major thoroughfares, sufficient parking options and close proximity to the airport, enhancing its appeal for both short and extended stays in Bilbao.
Overall, Occidental Bilbao offers an excellent balance between quiet seclusion and convenient access to Bilbao's main sights and services via public transport.
Breakfast
The staff’s attentiveness during breakfast is well-appreciated, contributing to a sociable and pleasant dining atmosphere. Guests have praised the quality of the food, especially the coffee, juice and fresh products. The breakfast is often described as a standout feature of the hotel experience, making it worth the cost for many visitors.
However, some feedback notes the breakfast can be expensive and occasionally, issues such as slow coffee machines, crowded breakfast rooms and insufficient early serving times were mentioned. Despite these minor drawbacks, most reviewers agree that the breakfast at Occidental Bilbao is excellent, offering great value for money and starting the day off on a positive note.
Dinner
The restaurant itself is often described as very good with some guests highlighting specific dishes like the Iberian ham and Rioja wine as standouts. The atmosphere and value for money were also noted as positives, making it a good option for families with varied tastes. The restaurant's bar received commendation for decent coffee and a good selection of drinks at reasonable prices.
However, several areas for improvement were frequently mentioned. Guests pointed out that the dinner menu is limited with a lack of vegetarian and gluten-free options and sometimes the portions were considered small. The restaurant's operating hours were deemed too short, causing inconvenience for those wishing to dine later in the evening. Additionally, some found the prices high in relation to the quality of certain dishes, citing instances of mediocre food that did not justify the cost.
Overall, while the Occidental Bilbao's dining options have their drawbacks, the quality of the food and the level of service provided are appreciated by many, making it a noteworthy option for those staying at the hotel.
Rooms
Visitors praise the comfort of the beds, describing them as very comfortable, providing a good night's rest. The lighting in the rooms is appropriately set with clean and modern decor adding to the pleasant ambiance. The hotel’s upper floors provide stunning views of the city and surrounding mountains, which enhance the overall experience. Moreover, rooms are generally spacious and well-maintained, ensuring a cozy and inviting atmosphere.
Breakfast at the hotel scores positively with guests appreciating the tasty buffet offerings. The staff receives acknowledgment for being nice and friendly, creating a welcoming environment. Despite this, a few guests noted some areas for improvement, such as occasional issues with cleanliness and room ventilation.
The hotel's modern amenities, including a large pool and functional gym, are well-regarded, though some facilities may come with extra fees. Some rooms may lack enough storage space or natural light, but the overall comfort and spaciousness tend to outweigh these minor drawbacks.
In summary, 'Occidental Bilbao' is celebrated for its spacious, modern and cozy rooms, coupled with excellent facilities and friendly staff, making it a solid choice for a comfortable stay in the city.
Beds
Cleanliness
Although there are occasional minor issues, such as slippy shower trays or dirty windows, these are far outweighed by the overwhelmingly positive feedback. The cleaning staff are recognized for their efficiency and discretion with rooms and pool areas receiving daily cleaning services to maintain their impeccable state. The hotel's modern functionality and cozy facilities further complement the clean environment.
While some areas, like certain bathrooms or specific room elements, might need attention, the general perception of cleanliness is excellent. This consistent attention to detail in maintaining a clean and comfortable setting makes Occidental Bilbao a highly recommended choice for travelers seeking a pristine and well-kept accommodation.
Staff
Dining experiences are also positively noted with waitstaff described as courteous and attentive. Specific names like chef Asier and waiter Carlos stand out for their exceptional service. Despite occasional mentions of unhelpful or unfriendly interactions, the overwhelming sentiment remains that the hotel staff are professional and kind, contributing significantly to a pleasant stay.
In addition to their friendly demeanor, the staff are also credited with resolving issues swiftly and providing useful information, enhancing the overall guest experience. The professionalism of the cleaning staff and the general attentiveness seen throughout the hotel reinforce the positive impact of the team on guests' stays.
Overall, the staff's friendliness and commitment to high-quality service are key highlights for Occidental Bilbao, significantly contributing to the hotel's positive reputation.
Wi-Fi
Spa
However, some guests pointed out that the spa access is not included in the room price and should be better communicated. They also noted that the spa can get busy and that certain features, like massage services, are relatively expensive compared to other hotels. Despite this, the overall sentiment underscores the spa's excellent quality, describing it as clean, modern and spectacular.
A few guests mentioned minor issues such as some jets not working and the water temperature not being very hot, but these did not significantly detract from the overall positive experience. The spa, while primarily catering to the hotel's business clientele, offers a relaxing escape that many found to be one of the highlights of their stay at Occidental Bilbao.
Gym
However, it's important to note that access to the gym is not included in the standard hotel rate. Guests frequently mention an additional fee, commonly around 8 euros, for using the gym with some citing higher charges for full access to fitness and wellness amenities. This extra cost has been a point of contention for many, as it's not always clearly communicated in advance.
Despite the additional charges, those who did pay for access found it to be worth the fee, praising the cleanliness and the range of equipment available. The gym is popular not just with hotel guests but also with locals who have memberships, indicating its high caliber.
For fitness enthusiasts, the gym at Occidental Bilbao is a valuable feature, though one should be prepared for the additional cost.
Pool
However, several aspects of the pool services have been points of contention. The additional fees required for pool access—ranging around 20 euros per visit—left many guests disappointed. This extra cost applies notably to the indoor pool and sometimes the outdoor facilities, which added to the frustration as the details were not always transparent during booking.
Compounding these issues, the pool's operational hours and seasonal closures received notable criticism. Many guests found the pool closed unexpectedly during their stays or noted restricted hours that prevented full enjoyment. The crowding of the pool area, especially with limited deck chairs and loungers, was another common complaint.
Additionally, some guests pointed out accessibility issues, such as the need to make reservations in advance and caps on pool usage time. The pool was often shared with local gym members, which detracted from the exclusive experience expected by hotel guests.
Despite these drawbacks, the overall ambiance of the pool area and its cleanliness have been consistently praised, reminding guests of its potential as a strong asset to the hotel, provided the operational and cost issues are addressed.
Parking
Despite this, the parking facilities are well-regarded for their safety and spaciousness, including an underground garage that adds to the appeal. It's useful for those willing to pay for the convenience of direct access to the hotel in a city where parking in general can be challenging.
It’s important to note that the parking fee isn't included in the room rate and can be seen as an additional cost to consider while budgeting for your stay. Some reviews mention the availability of public parking spaces nearby, which offers an alternative to the steep hotel rates. Guests appreciate the proximity of parking to the old town and the ease of access.
Overall, if convenience and security are priorities, the hotel’s parking options are satisfactory despite the fee. Those looking to save on costs might want to explore nearby public parking options or be prepared for an added daily expense.
EV charging stations
Family
While the hotel's location is beneficial for families, there are some restrictions that potential guests should be aware of. The spa and pool facilities are not accessible to children under 18, which has led to disappointment for some as the hotel does not offer a separate children’s pool. This restriction might be a drawback for families looking to spend time swimming together.
Despite some limitations, such as pool access issues and occasional room size concerns for larger families, the positive feedback highlights the hotel’s welcoming atmosphere for families, making it a good option for those traveling with children.
4 Star
However, the hotel's facilities and services, such as the basic rooms and paid access to amenities like the spa and gym, suggest they are somewhat lacking for what one expects from a four-star property. Some guests mentioned the expensive parking and the price increase without commensurate value. Issues like room cleanliness, disinterested staff and the absence of amenities like coffee machines in the rooms detract from the ideal four-star experience.
While some reviews felt that the hotel is faithful to its four-star rating given its modern amenities and beautiful design, others felt it qualified as four-star only marginally and expected more luxurious offerings for the price. Overall, Occidental Bilbao comes across as a decent, modern hotel that ticks several boxes for a four-star but has enough inconsistencies to make some guests question its rating.
Business
The hotel’s central location in Bilbao provides easy access to the business district and offers excellent transport links, making it convenient for commuting. Notably, the hotel is equipped with a business center and modern amenities, ensuring a productive stay for business travelers. Guests have praised the quiet rooms and workspaces, which foster a conducive work environment.
While some reviews mention occasional Wi-Fi issues, others highlight the availability of fast Wi-Fi, indicating that connectivity may vary. The hotel also offers useful facilities such as computer desks and excellent common areas like the restaurant, terrace and lobby that are suitable for working.
Parking is available, albeit with a fee, but the central location allows guests to easily reach various attractions and essentials on foot. Overall, Occidental Bilbao is highly recommended for business trips, providing all necessary amenities and an efficient, quiet workspace perfect for professional needs.
Accessible
Positioned conveniently close to public transport options, the hotel is easily reachable by car and metro with parking that is accessible for disabled individuals. Additionally, the metro station is just a short walk away, making it simple to navigate the city.
The rooms and bathrooms are well-equipped for those with limited mobility, ensuring ease of use and comfort. There are ramps and elevators available to help guests move around the facility without difficulty. However, some minor challenges were noted, such as poorly accessible wardrobes and limited accessible shelves, which could be an inconvenience for some.
Despite the hotel’s advantageous location and generally good accessibility, it is situated on a steep hill. While this provides a picturesque setting, it might be challenging for those with mobility issues. However, guests have noted that the staff are accommodating and responsive to any concerns, ensuring a pleasant stay.
Overall, Occidental Bilbao stands out for its good accessibility, making it a viable option for travelers with disabilities who prioritize convenience and comfort.
Outdoor Pool
Guests often highlight the pleasant outdoor swimming area, which includes modern sunbeds and a cozy ambiance. The extensive and lovely pool is perfect for a leisurely swim, although it can get crowded due to its popularity with both hotel guests and local gym members. Despite some limitations, such as a shortage of sun loungers and restricted hours of operation, the pool remains a cherished amenity.
However, several reviews note that access to the pool sometimes incurs an additional fee and it has specific seasonal availability, typically only open during the summer months. Unexpected closures for maintenance have also been a point of contention, especially during warm weather when guests naturally look forward to using the pool.
In summary, while the Occidental Bilbao's outdoor pool is a standout attraction with a generally positive reception, prospective guests should be aware of potential access fees, seasonal restrictions and occasional maintenance closures that could impact their experience.
Indoor Pool
Furthermore, the indoor pool is only available to guests over the age of 17, which limits family access. There are some mentions of limited availability and occasional closures of the pool, adding to guest frustrations. Additionally, there were comments about noise levels and a lack of sufficient sun loungers, which may detract from the relaxation experience expected in such facilities.
In summary, while the indoor pool offers a chance to unwind and stay active, the extra costs and age restrictions are notable considerations for potential guests.
Romantic
The ambiance of Occidental Bilbao is perfect for a couple’s retreat, offering a nice bar area where couples can unwind and enjoy the romantic setting. Guests appreciate the romantic views from the hotel and the exceptional decor and atmosphere contribute to a truly intimate experience.
For those looking to deepen their relaxation, the hotel features a spa specifically tailored for couples. An unexpected yet delightful detail is the powerful shower, which, along with comfortable beds, adds a touch of luxury to the stay. Despite being some distance from the city center and the key sights, the hotel provides good connections to the train station.
The Occidental Bilbao proves to be a charming choice, offering a privileged experience with a loved one, perfect for cutting through the haste of everyday life. Ideal for Valentine's Day or any romantic occasion, this hotel sets the scene for cherished memories.
Yes, Occidental Bilbao has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes, Outdoor Pool.
Yes, a spa is available at Occidental Bilbao.
No, Occidental Bilbao doesn't allow dogs.
Yes, parking facilities are available at Occidental Bilbao.
Yes, Occidental Bilbao has a gym.
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