Horseshoe Black Hawk
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Summary of reviewsHorseshoe Black Hawk receives high marks for its prized location, nestled in a charming mountain town with easy access to local casinos, restaurants and scenic surroundings, particularly in winter. Guests appreciate the hotel's central positioning, enhanced by convenient indoor garage parking, which makes exploring the area and nearby attractions hassle-free.
While the breakfast options at Horseshoe Black Hawk receive mixed feedback with many guests noting issues such as the absence of complimentary breakfast, overpriced options and limited availability, there are some bright spots. A few guests appreciated the delicious breakfast buffet and the convenience of an on-site Starbucks, though suggestions for improvement in variety and availability are common.
Dinner experiences fared better with the steakhouse and Brew Brothers receiving strong praise for their excellent food. However, overall dining options can be expensive, typical of casino settings and operational hours may limit late-night dining. Recommendations for room service or a buffet-style restaurant suggest potential areas for enhancement.
Rooms at Horseshoe Black Hawk are consistently praised for their cleanliness, comfort, spaciousness and modern design. Despite occasional minor issues like non-working air conditioning or crumbs on the floor, the overall impression is positive with many guests impressed by the updated décor and comfortable beds, contributing to a restful stay.
Cleanliness across the property is frequently highlighted with guests noting the well-maintained and updated facilities, including the casino. While some areas like elevators may require more attention and there are occasional reports of understaffing, the majority of feedback emphasizes a clean and pleasant environment, supporting the hotel's favorable value for money.
The staff at Horseshoe Black Hawk generally receives positive feedback for their friendliness and helpfulness, particularly at the front desk and in the Farmers Restaurant. However, there are mentions of inconsistency in service with occasional reports of inattentiveness or visible stress among staff members. Despite these occasional lapses, the overall sentiment towards the staff remains positive.
Parking facilities are another strong point with guests appreciating the substantial, covered and free parking options. Access from the indoor garage to the hotel is convenient, though some suggest improvements in signage and cleanliness in the parking area.
Opinions on the beds are mixed; many guests found them very comfortable, while others described them as hard or unclean. Similarly, pillow quality received varied feedback with some guests pleased and others finding them inadequate.
In summary, Horseshoe Black Hawk delivers a centrally located, clean and comfortable stay with high praise for its staff and certain dining options. However, improvements could be made in breakfast service, dining costs and operational hours to enhance the overall guest experience.
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While the breakfast options at Horseshoe Black Hawk receive mixed feedback with many guests noting issues such as the absence of complimentary breakfast, overpriced options and limited availability, there are some bright spots. A few guests appreciated the delicious breakfast buffet and the convenience of an on-site Starbucks, though suggestions for improvement in variety and availability are common.
Dinner experiences fared better with the steakhouse and Brew Brothers receiving strong praise for their excellent food. However, overall dining options can be expensive, typical of casino settings and operational hours may limit late-night dining. Recommendations for room service or a buffet-style restaurant suggest potential areas for enhancement.
Rooms at Horseshoe Black Hawk are consistently praised for their cleanliness, comfort, spaciousness and modern design. Despite occasional minor issues like non-working air conditioning or crumbs on the floor, the overall impression is positive with many guests impressed by the updated décor and comfortable beds, contributing to a restful stay.
Cleanliness across the property is frequently highlighted with guests noting the well-maintained and updated facilities, including the casino. While some areas like elevators may require more attention and there are occasional reports of understaffing, the majority of feedback emphasizes a clean and pleasant environment, supporting the hotel's favorable value for money.
The staff at Horseshoe Black Hawk generally receives positive feedback for their friendliness and helpfulness, particularly at the front desk and in the Farmers Restaurant. However, there are mentions of inconsistency in service with occasional reports of inattentiveness or visible stress among staff members. Despite these occasional lapses, the overall sentiment towards the staff remains positive.
Parking facilities are another strong point with guests appreciating the substantial, covered and free parking options. Access from the indoor garage to the hotel is convenient, though some suggest improvements in signage and cleanliness in the parking area.
Opinions on the beds are mixed; many guests found them very comfortable, while others described them as hard or unclean. Similarly, pillow quality received varied feedback with some guests pleased and others finding them inadequate.
In summary, Horseshoe Black Hawk delivers a centrally located, clean and comfortable stay with high praise for its staff and certain dining options. However, improvements could be made in breakfast service, dining costs and operational hours to enhance the overall guest experience.
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3-Star Hotel
Guest Reviews
Horseshoe Black Hawk boasts a prized location, consistently praised by guests as central and convenient. Nestled in the heart of a beautiful mountain town, this hotel is perfectly positioned for those eager to explore the local casinos and restaurants, all within easy walking distance. Guests appreciate the close proximity to nearby attractions like the Monarch casino, providing both value and accessibility. The scenic surroundings, particularly enchanting in winter, add to the charm, making it easy to see why the location is deemed unbeatable. With easy access to indoor garage parking, moving around is hassle-free, ensuring a pleasant and convenient stay.
Guests at the Horseshoe Black Hawk have expressed a range of opinions about the breakfast options at the hotel, though the feedback leans heavily towards the negative. A significant number of reviewers noted the absence of a complimentary breakfast and mentioned that breakfast options were either overpriced, started too late in the morning or were simply unavailable before certain hours. Specific complaints included cold food at the Farmers Cafe and a subpar experience at the Dash and Go with one reviewer specifically recommending against ordering their breakfast again. Some guests found the breakfast bar to be of low quality. On a brighter note, a few guests appreciated the delicious breakfast buffet and the convenience of having a Starbucks on-site for their morning needs. Despite some scattered positive feedback, the overall consensus suggests room for improvement in both variety and availability of breakfast options at the hotel.
Horseshoe Black Hawk offers a mixed dining experience for its guests. Visitors frequently commend the steakhouse, describing it as amazing with very good food, while Brew Brothers also enjoys praise for its fast and great food. Guests generally enjoy the good food available on-site, particularly at these establishments.
However, the restaurant prices are noted as being on the higher side, particularly typical for a casino setting. Some diners find the costs excessive and believe the food options are limited. The Roxy Bistro receives criticism for being overpriced without delivering on taste and some other on-site dining experiences are described in less favorable terms with mentions of non-edible snacks and overpriced, subpar meals.
Operational hours are another point of contention, as restaurants tend to close early, limiting late-night dining options. Improvements in food availability and the introduction of room service or a buffet-style restaurant are suggested to enhance the overall dining experience.
In summary, while there are highlights in dining at Horseshoe Black Hawk, focusing on the steakhouse and Brew Brothers may offer the best culinary experiences, though guests may need to be prepared for higher food costs and limited late-night options.
At Horseshoe Black Hawk, guests consistently praise the hotel for its clean and comfortable rooms. Many reviews highlight the spaciousness of the rooms with several mentioning the modern design and updated decor. The beds are often described as comfortable, contributing to a restful stay. The bathrooms also receive positive remarks for their beauty and functionality.
While the general consensus leans strongly toward satisfaction, there are occasional mentions of minor issues such as the air conditioning not working or crumbs being found on the floor. However, these seem to be exceptions rather than the norm. The remodel and updates to the rooms are evidently appreciated, enhancing the overall guest experience.
The hotel's amenities and cleanliness also garner favorable comments, suggesting that the property is well-maintained and offers good value. Despite some reports of smaller room sizes and less satisfactory bedding in certain cases, the majority of reviews convey a positive impression of the hotel's accommodations, emphasizing their comfort and aesthetic appeal.
The reviews on the beds at Horseshoe Black Hawk reveal a mixed experience. While many guests highlighted the comfort of the beds, describing them as very comfortable, super comfortable and great, others had less favorable impressions. Some guests found the beds to be pretty hard or described them as comparable to sleeping on plywood. There were also mentions of beds being unclean with some guests having to sleep in towels.
The pillows also seemed to be a point of contention. Although some guests appreciated their comfort, others found them old, stiff, bumpy, flat or not full-size with some even describing them as terrible. Despite these issues, the positives regarding the beds' comfort were noted repeatedly, suggesting that experiences may vary based on individual preferences.
Horseshoe Black Hawk appears to consistently impress with its cleanliness and overall maintenance. Guests frequently highlight the clean and spacious rooms with many noting that their expectations were exceeded upon arrival. The property is updated and in excellent condition and the casino also garners commendation for its cleanliness. Positive remarks extend to the comfort and quietness of the rooms, contributing to a pleasant stay. Although some areas like the elevators and certain facilities could use more attention to detail and there were occasional mentions of the hotel seeming understaffed, the majority of reviews emphasize a well-kept environment. The value for money is often praised, making it a favorable choice for budget-conscious travelers who appreciate a clean and comfortable stay.
Horseshoe Black Hawk boasts a generally friendly and polite staff, contributing positively to guests' experiences. The employees, particularly those at the front desk and in the Farmers Restaurant, are described as friendly and helpful. Many guests highlight the accommodating nature of the staff, making visitors feel welcome and cared for. There were numerous mentions of the staff being knowledgeable and kind with some guests particularly praising the cleaning crew and the desk clerks for their excellent service.
However, not all feedback was glowing. Some guests encountered issues with the inexperience and inattentiveness of certain staff members, while others reported instances of rudeness and visible stress among the team. Additionally, there were complaints about service inconsistencies, such as the lack of daily maid service despite its mention on the website and lapses in the quality and timeliness of restaurant service.
Overall, while the staff at Horseshoe Black Hawk generally received positive remarks for their friendliness and helpfulness, there are areas that could benefit from improvement to ensure a consistently positive guest experience.
Guests at Horseshoe Black Hawk generally appreciate the substantial free parking facilities available, which include a huge, covered parking lot. Many reviews highlight the ease of parking, noting that it's convenient to access the hotel's rooms and casino from the indoor garage. Several guests mention that parking is free and plentiful, enhancing the convenience for visitors. However, some reviews suggest that the parking garage entrance could benefit from better signage and slight renovations, particularly for the elevators. Despite some criticisms, such as the occasional absence of valet service during the week and concerns about cleanliness in the parking area, the overall sentiment is that parking at Horseshoe Black Hawk is easy, convenient and readily available.
Horseshoe Black Hawk offers a pleasant stopover with generally positive feedback on its accommodations. Many guests describe their experience as good or very good, highlighting the welcoming atmosphere of the town, which has been a favorite destination for years. The restaurants at the hotel receive high praise for their quality, adding a significant draw for visitors.
However, some operational issues have been noted. There's feedback about the main restaurant/bar not adhering to its advertised hours and concerns over room temperature control with instances of heating problems and malfunctioning A/C. Additionally, amenities such as shampoo, body wash and conditioner were reported missing in some bathrooms. Despite these challenges, the overall sentiment leans towards a satisfactory stay with room for improvement in specific areas.
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Location
Breakfast
Dinner
However, the restaurant prices are noted as being on the higher side, particularly typical for a casino setting. Some diners find the costs excessive and believe the food options are limited. The Roxy Bistro receives criticism for being overpriced without delivering on taste and some other on-site dining experiences are described in less favorable terms with mentions of non-edible snacks and overpriced, subpar meals.
Operational hours are another point of contention, as restaurants tend to close early, limiting late-night dining options. Improvements in food availability and the introduction of room service or a buffet-style restaurant are suggested to enhance the overall dining experience.
In summary, while there are highlights in dining at Horseshoe Black Hawk, focusing on the steakhouse and Brew Brothers may offer the best culinary experiences, though guests may need to be prepared for higher food costs and limited late-night options.
Rooms
While the general consensus leans strongly toward satisfaction, there are occasional mentions of minor issues such as the air conditioning not working or crumbs being found on the floor. However, these seem to be exceptions rather than the norm. The remodel and updates to the rooms are evidently appreciated, enhancing the overall guest experience.
The hotel's amenities and cleanliness also garner favorable comments, suggesting that the property is well-maintained and offers good value. Despite some reports of smaller room sizes and less satisfactory bedding in certain cases, the majority of reviews convey a positive impression of the hotel's accommodations, emphasizing their comfort and aesthetic appeal.
Beds
The pillows also seemed to be a point of contention. Although some guests appreciated their comfort, others found them old, stiff, bumpy, flat or not full-size with some even describing them as terrible. Despite these issues, the positives regarding the beds' comfort were noted repeatedly, suggesting that experiences may vary based on individual preferences.
Cleanliness
Staff
However, not all feedback was glowing. Some guests encountered issues with the inexperience and inattentiveness of certain staff members, while others reported instances of rudeness and visible stress among the team. Additionally, there were complaints about service inconsistencies, such as the lack of daily maid service despite its mention on the website and lapses in the quality and timeliness of restaurant service.
Overall, while the staff at Horseshoe Black Hawk generally received positive remarks for their friendliness and helpfulness, there are areas that could benefit from improvement to ensure a consistently positive guest experience.
Parking
3 Star
However, some operational issues have been noted. There's feedback about the main restaurant/bar not adhering to its advertised hours and concerns over room temperature control with instances of heating problems and malfunctioning A/C. Additionally, amenities such as shampoo, body wash and conditioner were reported missing in some bathrooms. Despite these challenges, the overall sentiment leans towards a satisfactory stay with room for improvement in specific areas.
No, Horseshoe Black Hawk doesn't have any pool.
No, a spa isn't available at Horseshoe Black Hawk.
Yes, Horseshoe Black Hawk welcomes dogs.
Yes, parking facilities are available at Horseshoe Black Hawk.
No, Horseshoe Black Hawk doesn't have a gym.
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