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Summary of reviewsHotel Estelar La Fontana in Bogotá is well-regarded for its strategic location, nestled in a quiet, family-friendly neighborhood close to the Unicentro Shopping Center. The convenience of nearby amenities, safety and the overall peaceful atmosphere make it ideal for both leisure and business travelers.
The hotel boasts a well-maintained environment, combining modern amenities with a pleasant and spacious setting. Guests frequently highlight the beautiful architecture, likening it to a small town within the city. The first-rate services and facilities, along with the spacious and comfortable rooms, further contribute to a satisfying stay.
Breakfast at the hotel generally receives praise for its variety and quality with guests enjoying a lavish spread that includes fresh fruits and healthy options. Though there are occasional criticisms regarding the lack of variety and maintenance of the breakfast area, the overall sentiment remains positive.
Dinner options are varied and well-received, particularly regional dishes and sushi. Guests enjoy the main restaurant's offerings, though room service draws criticism for its quality and punctuality. Dining experiences at the bar and casual eating areas are positively noted for the quality of food and drinks. Service in the restaurants, while generally good, does face critiques regarding efficiency and attentiveness.
Rooms are appreciated for their spaciousness, comfort and aesthetic appeal, though there are mentions of outdated furnishings and occasional maintenance issues. Cleanliness remains a high point for many with guests consistently commending the hotel's immaculate conditions. However, occasional lapses in housekeeping do detract from this positive image.
The hotel staff are praised for their kindness, professionalism and attentiveness, significantly enhancing the overall guest experience. Despite occasional reports of inefficiency, particularly at the front desk, the cordial and helpful demeanor of most staff members leaves a lasting positive impression.
Wi-Fi services receive mixed feedback; while some guests experience smooth connectivity, others report issues with weak or inconsistent signals. The gym is functional and offers a range of amenities, though it could benefit from updates and better maintenance.
Parking at the hotel is generally seen as secure and ample with many finding it a convenient addition to their stay. However, some guests have pointed out issues with management and the size of the parking area.
Families find the hotel particularly inviting, thanks to its spacious common areas, family-friendly facilities and serene environment. The provision of amenities like baby cribs and game rooms adds to its appeal for family stays.
Bed comfort is frequently highlighted with many guests enjoying restful nights on clean and spacious beds. However, some reviews mention outdated mattresses and occasional hygiene concerns.
Although the hotel impresses with its ambiance and service, some guests feel that certain aspects do not align with its five-star rating, such as the quality of breakfast and room amenities. Nonetheless, it often receives commendation for its excellence in service and presentation.
In summary, Hotel Estelar La Fontana offers a remarkably comfortable and convenient stay, characterized by its excellent location, hospitable staff and commendable cleanliness. While there are areas for improvement, particularly in room maintenance and certain services, the overall guest experience is predominantly positive.
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