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Summary of reviewsGrand Hotell Bollnäs enjoys a superb reputation for its prime location in the heart of Bollnäs, making it an ideal base for exploring the town. Its proximity to the city center, dining options and easy access to transport hubs such as the train and bus stations make it highly convenient for guests. The surrounding amenities, including pleasant walking paths along the Ljusnan River and the well-regarded restaurant Barbro, further add to its appeal. Guests frequently appreciate the hotel's central yet quiet and well-maintained setting, combined with easy parking and good value for money. Friendly and accommodating staff, coupled with comfortable accommodations and a praised breakfast, enhance the overall guest experience.
The breakfast service, however, garners mixed reviews. While some guests rave about the fresh bread and ample buffet selection, others point out issues with variety, quality and occasional understaffing. The breakfast area can be crowded with some guests experiencing long waits for refills. Despite these shortcomings, many find the breakfast adequate for their needs.
Rooms at Grand Hotell Bollnäs receive a combination of positive feedback and constructive criticism. Guests appreciate the spaciousness, especially in family rooms and note the comfortable beds which contribute to a good night’s sleep. Cleanliness is another highlight for many with well-maintained rooms and fresh linens frequently mentioned. However, there's also mention of outdated decor, noise insulation issues and occasional cleanliness lapses, particularly with dust and musty smells. Despite these issues, the central location and service-oriented staff often outweigh the negatives for many visitors.
The reviews of the hotel's cleanliness are similarly varied. Some guests note their rooms were spotless and well-maintained, while others report issues with dust and general upkeep. The bathrooms and common areas are areas where the hotel could improve its cleaning standards.
Staff at Grand Hotell Bollnäs are generally praised for their friendliness and helpfulness. Many guests appreciate the warm reception and accommodating nature of the team. Nonetheless, some reviews point to instances of understaffing, particularly during breakfast and occasional unprofessional behavior. Overall, the staff's dedication and cordiality leave a positive impression.
The Wi-Fi service at the hotel is mostly adequate for basic needs, although some guests experience difficulties with connectivity and signal strength. This may not be ideal for those requiring a robust internet connection throughout their stay.
Parking facilities are widely appreciated for their convenience and security with complimentary parking often available near the hotel. Though some guests face challenges finding spaces during large events, the overall sentiment towards parking is positive.
In terms of bedding, most guests find the beds comfortable and conducive to restful sleep. The coziness and firmness of the mattresses receive favorable mentions, though opinions on bed softness and pillow quality do vary. Some guests find the beds too low to the ground, which might not suit everyone’s preference.
In summary, Grand Hotell Bollnäs provides a convenient and comfortable stay with its prime location, helpful staff and generally favorable room and bedding conditions, despite some areas where improvement is needed, particularly regarding breakfast variety, cleanliness and Wi-Fi reliability. Show more
Read review summaries for all categories
Categories
Hotel near Golf Courses
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
Single RoomFeatures a 26-inch LCD TV with satellite channels.
Double or Twin RoomFeatures a 26-inch LCD TV with satellite channels.
Quadruple RoomLarger room with a sofa and a 32-inch LCD TV with satellite channels.
Please note that one of the single beds is a fold out bed.
Please note that pets are not allowed in this room.
Guest Reviews
5.8
Rated
Location
Grand Hotell Bollnäs is consistently praised for its prime location in the heart of Bollnäs. Guests appreciate its central position, making it convenient to explore the town and enjoy everything it has to offer. The hotel is close to the city center with shopping opportunities and an array of restaurants just a short walk away. It's situated near major transport hubs such as the train and bus stations, adding to its accessibility.
The hotel’s proximity to the main pedestrian street and the town square makes it easy for guests to immerse themselves in local life. The location is described as clean, quiet and well-maintained, providing a comfortable base for visitors. Nearby amenities include pleasant walking paths along the Ljusnan River and a great restaurant, Barbro, which guests found particularly convenient.
Adding to the allure, the hotel allows easy parking and is recognized for being easy to find. For those looking for affordability without compromising on being central, Grand Hotell Bollnäs strikes the right balance with good value for money. Visitors also highlight the friendly staff and the overall comfort, particularly praising the breakfast and room accommodations. Whether attending an event or just looking to explore Bollnäs, the hotel's superb central location makes it an excellent choice for a stay.
Breakfast
Visitors to the Grand Hotell Bollnäs have expressed mixed feelings about the hotel's breakfast offerings. While some guests noted that the breakfast was excellent and exceeded their expectations, others found it lacking in variety and quality. Positive feedback highlighted the great bread, which was described as warm and seemingly fresh from the bakery. There were praises for a breakfast buffet with plenty to choose from and mentions of good value for money. Several guests also noted that the breakfast was simple but adequate and that most items usually expected in a hotel breakfast were available.
On the downside, multiple reviews mentioned a limited selection and poor presentation with grainy scrambled eggs, cold eggs and bread that was either stale or dry. Some guests found the food bland with diluted juice and weak coffee often noted. The breakfast area was frequently crowded, which added to a less pleasant experience for many. Additionally, there were consistent complaints about a shortage of staff with reports of long waits for refills and some guests even needing to call and wake up the staff to replenish items.
Overall, despite some positive remarks, the breakfast experience at Grand Hotell Bollnäs seems to leave considerable room for improvement, particularly in terms of variety, presentation and service.
Rooms
Grand Hotell Bollnäs's rooms offer a mixture of experiences with many guests appreciating the spaciousness, especially in the family rooms. The beds tend to be comfortable and firm, contributing to a decent night's sleep. Despite some aspects needing renovation, the rooms are generally clean and well-maintained. The larger rooms are particularly noted for their beautiful views, cozy atmosphere and suitability for families with children.
However, some reviews highlight areas needing attention, such as outdated decor, worn-out furnishings and issues with noise insulation. Guests mentioned problems with cleanliness, including dusty and musty smells and remarked that some rooms could benefit from better upkeep. Issues with the TV functionality and occasional missing amenities like soap or complete bedding were also noted. Despite these drawbacks, the hotel's central location and friendly staff often compensate for the shortcomings, making it a functional choice for visitors to the area.
Beds
When it comes to the bedding at Grand Hotell Bollnäs, the feedback from guests generally leans towards a positive experience. Many reviews highlight that the beds are comfortable and conducive to a good night's sleep with several guests noting the coziness and softness of the mattresses. It's often mentioned that the beds are very comfortable with some guests saying that they slept like a log.
However, there are some mixed opinions regarding the softness of the beds. While many find the beds soft and comfortable, a few guests felt that the beds were excessively soft to the point of discomfort. Additionally, some reviews mention that the beds are low to the ground, which might not appeal to everyone.
Comments about the pillows suggest mixed experiences as well. Some guests found the pillows to be a bit small or hard, impacting their overall sleep quality. Nonetheless, a number of guests appreciated the tidiness and overall comfort of the bedding.
In summary, Grand Hotell Bollnäs seems to have comfortable and cozy beds for the most part, although preferences for bed firmness and pillow types do vary among guests.
Cleanliness
Grand Hotell Bollnäs receives varied reviews regarding its cleanliness. Some guests found their rooms to be totally fresh and very clean, appreciating the well-cleaned spaces and clean sheets. These reviews indicate that certain areas of the hotel are maintained to a good standard.
However, numerous reviews point to significant cleanliness issues across the hotel. Common complaints include dusty and unclean rooms with dust on outlets and thick dust accumulating under the beds. Many guests noted that the furniture and carpets were dusty and the common areas also lacked proper cleaning.
Several guests mentioned that the bathrooms were not well-cleaned with dirty floors and walls in the shower area and issues such as dirty curtains and unpleasant smells were commonly reported. Food residues and poorly washed dishes further exacerbated the dissatisfaction and specific points such as dirty glasses in the room and smelly food trays near the food were highlighted.
Overall, while there are some positive notes about the cleanliness of certain rooms, the majority of feedback emphasizes the need for improved cleaning and maintenance throughout the hotel to ensure a more consistently pleasant experience for all guests.
Staff
The reviews of the staff at Grand Hotell Bollnäs offer a mixed but generally positive picture. Guests frequently highlighted the friendliness and helpfulness of the staff with many expressing appreciation for the courteous and accommodating reception. The staff were noted as being attentive and pleasant with exceptional service provided even during challenging times.
However, there were recurring concerns about understaffing, particularly during breakfast hours, which affected the overall guest experience. A few guests mentioned specific incidents involving unprofessional or rude behavior, particularly from the breakfast attendant and the manager. Despite these isolated negative comments, the majority of the reviews reflected positively on the staff's willingness to assist and the high level of service provided.
Reception was often praised for its cordiality and helpfulness with several guests noting a welcoming atmosphere. Additionally, the ability to bring dogs was appreciated by pet owners, facilitated by the accommodating staff. In summary, while there are areas for improvement, especially regarding staff availability and management during busy times, most guests left with a favorable impression of the team’s dedication and friendliness.
Wi-Fi
At Grand Hotell Bollnäs, guests will find the Wi-Fi service to be largely acceptable, though it may not be the most reliable option for those who need a strong internet connection throughout their stay. Reviews indicate that the Wi-Fi can be decent and functional for basic needs, but some guests have encountered issues logging in or experienced a weak, mediocre signal. For those who depend heavily on robust internet access, it's worth noting that the Wi-Fi service may occasionally falter. Despite this, the hotel's delicious breakfast may still make for a pleasant overall visit.
Parking
Visitors to Grand Hotell Bollnäs largely appreciate the convenience and availability of parking options. Many reviews highlight the availability of free parking either in front, behind or near the hotel, which is especially valued given the central location of the establishment. Guests often describe the parking as secure and ample with some mentioning good assistance from the hotel staff in finding parking spots.
However, there are occasional issues with parking availability, particularly during large events, leading to sometimes full lots and difficulties in finding a space. Despite these challenges, the overall sentiment towards the parking facilities is positive with many guests enjoying the reassurance of complimentary, secure parking during their stay.
No, Grand Hotell Bollnäs doesn't have any pool.
No, a spa isn't available at Grand Hotell Bollnäs.
Yes, Grand Hotell Bollnäs welcomes dogs.
Yes, parking facilities are available at Grand Hotell Bollnäs.