Hotel Samokov
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Summary of reviewsHotel Samokov enjoys a prime location in the heart of Borovets, earning high praise from guests for its convenience and scenic beauty. Situated just steps from the gondola lift and close to the main street, slopes and local restaurants, the hotel offers easy access to outdoor activities and a peaceful retreat just an hour from Sofia. The central location is complemented by ample free parking, spacious and clean rooms and well-maintained pool and SPA facilities, providing excellent value for money.
The breakfast experience at Hotel Samokov generally receives positive feedback for its variety and substantial offerings. Many guests describe the breakfast as rich and varied with a delicious buffet selection that often exceeds expectations. However, some guests report a need for improvement in the continental selection, noting issues such as food monotony, cold temperatures and subpar coffee.
When it comes to dinner, the hotel provides a buffet-style experience with a diverse menu. Several guests enjoy the meals, describing them as delicious and appreciating the dining room's scenic views. Nonetheless, some feedback points to areas needing improvement, such as cold dishes, inedible meat options and a lack of essential items like cups and bowls. Despite these shortcomings, the overall dining experience is considered satisfactory by many.
The hotel’s rooms draw mixed reviews with guests appreciating the spaciousness, cleanliness and breathtaking mountain views. However, the outdated decor and worn-out amenities are common points of concern. While the rooms are large, cozy and typically clean, there is a noted need for renovation and modernization throughout the hotel.
Cleanliness at Hotel Samokov is often praised with guests highlighting spotless rooms and well-maintained facilities. The dedication of the cleaning staff contributes to the overall positive experience, although some issues, such as persistent cigarette smells, outdated furniture and aging infrastructure, are occasionally noted.
The staff at Hotel Samokov receives mixed feedback. Many guests commend the friendly, attentive and helpful team, particularly mentioning the exceptional service at the reception. However, there are reports of rude and unfriendly behavior from some staff members, which detracts from the overall positive impression.
The hotel's Wi-Fi service is decent in some areas, though it can be weak or unstable, especially on higher floors and within the rooms. The spa area garners significant praise for being well-equipped and wonderfully maintained with guests enjoying amenities like a large indoor pool, saunas and a steam room. The spa's cleanliness and professional service contribute to a highly satisfying experience, though some guests wish for extended operational hours.
The pool at Hotel Samokov is a standout feature, frequently highlighted for its size, cleanliness and warm water. Guests appreciate the well-maintained pool area and the added convenience of a poolside coffee shop and bar.
Parking at the hotel is generally satisfactory with ample free parking available and a large lot behind the hotel for guests. However, there are occasional issues, such as inadequate snow clearance and an extra charge for parking in front of the hotel.
Ski enthusiasts find Hotel Samokov's location ideal with just a short walk to the gondola and ski areas. The hotel's proximity to lifts and ski tracks makes it extremely convenient for accessing the slopes.
Guest opinions on the beds are mixed with some praising the comfort and size, while others report issues with old, soft mattresses and outdated bed linens. Despite these varied experiences, the hotel's beds are generally considered comfortable by many.
Overall, Hotel Samokov offers a convenient and inviting stay with its excellent location, solid amenities and good value for money. However, continued modernization and improvements in certain areas could significantly enhance the overall guest experience.
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The breakfast experience at Hotel Samokov generally receives positive feedback for its variety and substantial offerings. Many guests describe the breakfast as rich and varied with a delicious buffet selection that often exceeds expectations. However, some guests report a need for improvement in the continental selection, noting issues such as food monotony, cold temperatures and subpar coffee.
When it comes to dinner, the hotel provides a buffet-style experience with a diverse menu. Several guests enjoy the meals, describing them as delicious and appreciating the dining room's scenic views. Nonetheless, some feedback points to areas needing improvement, such as cold dishes, inedible meat options and a lack of essential items like cups and bowls. Despite these shortcomings, the overall dining experience is considered satisfactory by many.
The hotel’s rooms draw mixed reviews with guests appreciating the spaciousness, cleanliness and breathtaking mountain views. However, the outdated decor and worn-out amenities are common points of concern. While the rooms are large, cozy and typically clean, there is a noted need for renovation and modernization throughout the hotel.
Cleanliness at Hotel Samokov is often praised with guests highlighting spotless rooms and well-maintained facilities. The dedication of the cleaning staff contributes to the overall positive experience, although some issues, such as persistent cigarette smells, outdated furniture and aging infrastructure, are occasionally noted.
The staff at Hotel Samokov receives mixed feedback. Many guests commend the friendly, attentive and helpful team, particularly mentioning the exceptional service at the reception. However, there are reports of rude and unfriendly behavior from some staff members, which detracts from the overall positive impression.
The hotel's Wi-Fi service is decent in some areas, though it can be weak or unstable, especially on higher floors and within the rooms. The spa area garners significant praise for being well-equipped and wonderfully maintained with guests enjoying amenities like a large indoor pool, saunas and a steam room. The spa's cleanliness and professional service contribute to a highly satisfying experience, though some guests wish for extended operational hours.
The pool at Hotel Samokov is a standout feature, frequently highlighted for its size, cleanliness and warm water. Guests appreciate the well-maintained pool area and the added convenience of a poolside coffee shop and bar.
Parking at the hotel is generally satisfactory with ample free parking available and a large lot behind the hotel for guests. However, there are occasional issues, such as inadequate snow clearance and an extra charge for parking in front of the hotel.
Ski enthusiasts find Hotel Samokov's location ideal with just a short walk to the gondola and ski areas. The hotel's proximity to lifts and ski tracks makes it extremely convenient for accessing the slopes.
Guest opinions on the beds are mixed with some praising the comfort and size, while others report issues with old, soft mattresses and outdated bed linens. Despite these varied experiences, the hotel's beds are generally considered comfortable by many.
Overall, Hotel Samokov offers a convenient and inviting stay with its excellent location, solid amenities and good value for money. However, continued modernization and improvements in certain areas could significantly enhance the overall guest experience.
Hotel with Ski To Door Access
Hotel near Ski Resorts
Hotel with Spa
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Lap Lanes
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
Hotel with Heated Pool
About Hotel Samokov
License: С2-9ГЮ-658-Б1
Guest Reviews
Location
Guests frequently appreciate the breathtaking views available from room balconies, adding to the overall serene and pleasant setting. The location not only provides easy access to outdoor activities but also offers a peaceful retreat just an hour away from Sofia.
The hotel’s central location is complemented by ample free parking and good value for money. Additional highlights include spacious and clean rooms, a well-maintained pool and excellent SPA facilities. The combination of a superb location and quality amenities makes Hotel Samokov a convenient and inviting option for travelers looking to enjoy the best of Borovets.
Breakfast
However, while several guests found the breakfast to be more than adequate and quite acceptable, others pointed out some drawbacks. There are mentions of limited continental selection and comments on the breakfast being retro or simple. Some reviews noted that the breakfast quality was low with specific complaints about the food being monotonous, cold or not tasty and the coffee being subpar. A few guests mentioned that the buffet was sparse and the variety insufficient, suggesting a need for increased diversity in the offerings.
In conclusion, the breakfast at Hotel Samokov generally receives good marks for variety and adequacy, though there are areas for improvement, particularly concerning the quality and breadth of the continental selection.
Dinner
However, the feedback also includes several areas needing improvement. A portion of guests noted that meat dishes were inedible, food was sometimes cold and the overall quality of dinner was occasionally disappointing. Additionally, there were mentions of missing essentials like cups and bowls and a lack of included drink options—even water at dinner comes at an additional cost.
Furthermore, the presentation of the food could use some creativity, as repetitiveness and monotony were common complaints. Despite diverse options, the menu tended towards the same dishes each day, making longer stays less appealing from a culinary standpoint. While some guests found the food satisfactory or decent, others described it as average or needing significant improvement.
In summary, while the dining experience at Hotel Samokov can be enjoyable with abundant and diverse options, potential guests should be prepared for occasional shortcomings in food quality, temperature and variety.
Rooms
However, a common theme among the reviews is that the hotel, including its common areas and restaurants, shows clear signs of aging and is in need of renovation. Some rooms had updated window frames and despite the dated appearance, the rooms provided most of the necessary amenities. Reviewers noted that electrical outlets were sparse and a few found the beds uncomfortable. Moreover, it was mentioned that there were some booking issues, such as inadequate bed arrangements for the number of guests.
In summary, while the rooms at Hotel Samokov offer plenty of space, cleanliness and excellent views, they lack modernity and comfort due to dated furnishings and the need for maintenance and upgrades.
Beds
However, a significant number of guests reported issues with the beds, including old and soft mattresses, uncomfortable pull-out beds and even discomfort from feeling the springs through the sheets. There were mentions of stacked mattresses in some instances, which seemed to detract from the overall comfort. Additionally, some reviewers noted that the bed linens were torn and outdated pillows contributed to an unsatisfactory sleep experience for some.
Overall, while there are certainly rooms with very comfortable beds at Hotel Samokov, there are also reports of discomfort and poor bed quality in various accommodations within the hotel.
Cleanliness
However, cleanliness is not without its challenges. Some guests have pointed out issues such as persistent cigarette smells in rooms and occasional poor hygiene, particularly concerning outdated furniture and infrastructure. The springs of the mattresses and the condition of the carpets were also mentioned as areas needing attention. Despite these concerns, the hotel staff maintains a daily cleaning routine, which contributes to the overall sense of a well-kept establishment.
While the hotel’s cleanliness and maintenance efforts receive significant praise, it is apparent that the facilities are in need of an update. Yet, the hotel's charm is not lost, as it offers a beautiful view from the terrace and a clean, tidy restaurant. Thus, Hotel Samokov provides a clean, comfortable stay, though modernization would greatly enhance the overall experience.
Staff
However, there are also several negative remarks. Some guests report that certain staff members were rude, unfriendly or even aggressive, particularly at the reception. A few noted that the staff appeared visibly demotivated and lacked proper manners and attention. Despite these inconsistencies, the favorable mentions of warm, kind and supportive service seem to outweigh the criticisms overall.
Wi-Fi
Spa
Pool
Parking
However, some issues have been noted. A few guests mentioned that the parking lot was not always adequately cleared of snow, making it icy and potentially hazardous. Additionally, parking in front of the hotel incurs an extra daily charge, which might be an inconvenience for some. Others pointed out that the free parking can be quite far from the entrance, which may not be ideal for everyone.
Overall, for those prioritizing parking facilities, Hotel Samokov offers decent options despite a few areas needing improvement, particularly concerning maintenance and proximity.
Ski
The hotel, while large and quieter at the end of the ski season, maintains a good atmosphere. Visitors praise the comfortable, wide beds and clean, cozy rooms that offer beautiful views. The breakfast receives positive mentions and the spa area's facilities, including a notably large and pleasant pool, are well-regarded. Additional amenities such as parking and nearby shops add to the overall convenience for guests. The location across the street from the gondola further cements Hotel Samokov's appeal for both ski and snowboard enthusiasts.
4 Star
Notable complaints include outdated furnishings and inadequate adherence to anti-epidemic measures, which detract from the overall experience. Additionally, there have been instances of unprofessional behavior from the staff, such as receptionists engaging in personal conversations while attending to guests, further lowering the perceived quality of service.
In summary, while the hotel is favorably rated and well-located for skiing, it falls short in terms of modernity and service standards commonly associated with four-star hotels.
Yes, Hotel Samokov has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.
Yes, a spa is available at Hotel Samokov.
No, Hotel Samokov doesn't allow dogs.
Yes, parking facilities are available at Hotel Samokov.
Yes, Hotel Samokov has a gym.
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