Holiday Inn Express Boston by IHG
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Summary of reviewsThe Holiday Inn Express Boston by IHG, receives numerous positive reviews across several categories. The hotel is lauded for its convenient location, making it accessible by car and public transportation with nearby shopping and dining options. The area surrounding the hotel, while practical, has some safety concerns, especially at night.
Guests frequently praise the hotel's breakfast, which offers a good variety of tasty options, including gluten-free choices and is conveniently available for free each morning. The breakfast area is clean and spacious, but some guests noted the extensive use of plastic cutlery and dishes as drawbacks.
Rooms are consistently described as spacious, clean and well-maintained with comfortable beds and ample amenities such as coffee stations, fridges and microwaves. The hotel's cleanliness extends to public spaces and the housekeeping staff is generally efficient, though there are occasional lapses in service.
The staff at the Holiday Inn Express Boston are often highlighted for their friendly and accommodating service. Guests felt well taken care of with the housekeeping and front desk teams particularly standing out for their hospitality.
The hotel provides free Wi-Fi, which works well for many guests but is occasionally reported to be unreliable and slow. The gym is appreciated for its 24/7 access and basic equipment, despite needing some maintenance. Parking is viewed as convenient and accessible, though the additional fee and security concerns are points of contention.
Families find the hotel accommodating with spacious rooms and an inclusive breakfast that adds value. The beds receive high praise for their comfort, contributing to a restful stay.
Overall, the Holiday Inn Express Boston offers a good mix of amenities and services for a three-star hotel. It provides a comfortable and clean environment, suitable for families and travelers prioritizing convenience and accessibility. While there are areas needing improvement, such as Wi-Fi reliability and parking fees, the hotel remains a favorable option for many visiting Boston.
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Guests frequently praise the hotel's breakfast, which offers a good variety of tasty options, including gluten-free choices and is conveniently available for free each morning. The breakfast area is clean and spacious, but some guests noted the extensive use of plastic cutlery and dishes as drawbacks.
Rooms are consistently described as spacious, clean and well-maintained with comfortable beds and ample amenities such as coffee stations, fridges and microwaves. The hotel's cleanliness extends to public spaces and the housekeeping staff is generally efficient, though there are occasional lapses in service.
The staff at the Holiday Inn Express Boston are often highlighted for their friendly and accommodating service. Guests felt well taken care of with the housekeeping and front desk teams particularly standing out for their hospitality.
The hotel provides free Wi-Fi, which works well for many guests but is occasionally reported to be unreliable and slow. The gym is appreciated for its 24/7 access and basic equipment, despite needing some maintenance. Parking is viewed as convenient and accessible, though the additional fee and security concerns are points of contention.
Families find the hotel accommodating with spacious rooms and an inclusive breakfast that adds value. The beds receive high praise for their comfort, contributing to a restful stay.
Overall, the Holiday Inn Express Boston offers a good mix of amenities and services for a three-star hotel. It provides a comfortable and clean environment, suitable for families and travelers prioritizing convenience and accessibility. While there are areas needing improvement, such as Wi-Fi reliability and parking fees, the hotel remains a favorable option for many visiting Boston.
Hotel near Ski Resorts
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
Holiday Inn Express Boston by IHG, stands out for its convenient location despite being slightly outside the city center. The hotel is in close proximity to a major highway, making it easily accessible by car and only a short drive from the airport and cruise terminal. Public transportation is readily available with the Andrew subway station just a 10-minute walk away, providing quick and efficient access to downtown Boston and its attractions.
The surrounding area includes a large, open-air shopping center and numerous shops and restaurants, catering well to guests’ needs for everyday items and dining options. Despite the bustling retail environment, the area does have some undesirable aspects and a feeling of being unsafe at night with a noticeable presence of homeless people and drug activity in the vicinity.
For travelers who rely on public transportation, this location proves to be practical with multiple bus routes, commuter rail and subway lines all within walking distance. The hotel itself is clean with polite and efficient staff and offers a comfortable stay with amenities that contribute to a pleasant visit.
Overall, this hotel is well-suited for those who prioritize accessibility and convenience over picturesque surroundings, especially for guests needing proximity to specific institutions or easy transit into the city center.
The breakfast at Holiday Inn Express Boston by IHG, generally receives positive feedback from guests. Many reviewers praised the breakfast for being tasty and offering a good variety of options, including gluten-free choices, coffee, cereals, milk, yogurt, eggs, bread, bagels and the always-popular cinnamon rolls. The overall quality of the buffet is noted to be very good, complete and satisfying with descriptors like amazing, hearty and delicious frequently mentioned.
Guests appreciate the convenience of the complimentary breakfast, which was often described as exceeding expectations and being plentiful enough to start the day right. The availability of hot items, a variety of proteins and fresh items like fruits and yogurt contribute to a satisfying breakfast experience. Special mentions include the pancake machine and the fact that the breakfast area is large and clean.
However, some reviewers pointed out recurring issues such as the extensive use of plastic cutlery and dishes, which detracts from the dining experience. Other common criticisms include the limited variety, especially for extended stays and the tendency for food items to run out quickly during peak times. The breakfast closes early at 9:30 am, which isn't ideal for late risers.
Despite these few drawbacks, the breakfast at Holiday Inn Express Boston is largely seen as a positive aspect of the stay, offering a commendable and convenient start to the day for most guests.
Holiday Inn Express Boston by IHG, offers a consistently positive experience when it comes to their rooms. Guests frequently highlight the spaciousness, describing rooms as large, massive and roomy with ample space even for families. The rooms are often described as clean, tidy and pristine with daily cleaning services ensuring high standards of hygiene.
Comfort is another recurring theme with many reviews mentioning comfortable beds and bedding, contributing to a pleasant and restful stay. The rooms are noted for being well-equipped with amenities such as coffee stations, fridges and microwaves. The bathrooms also receive praise for their spaciousness and functionality.
However, some reviews indicate issues with noise, particularly from the highway or internal soundproofing problems. Instances of rooms not being cleaned daily unless requested and occasional reports of outdated or worn facilities also surfaced. Despite these minor drawbacks, the overall sentiment towards the rooms is overwhelmingly positive, making it a reliable choice for travelers seeking comfortable and accommodating lodging in Boston.
Guests at the Holiday Inn Express Boston by IHG, frequently highlight the exceptional comfort of the beds. The overwhelming consensus is that the beds are comfortable, soft and conducive to a good night's sleep. Many describe the mattresses as comfortable and the bedding as high-end and very comfortable.
The beds are described using superlatives like "fantastic" and "amazing," indicating that they significantly enhance the overall guest experience. In terms of size, the beds are often noted as being big and perfectly sized with even the twin beds receiving positive remarks. Soft, cozy and clean, the bedding and mattresses consistently meet guests' expectations for comfort.
Although there are a few mentions of issues such as thin blankets and occasional firmness, the general sentiment is that of satisfaction with the quality and comfort of the beds. They are praised for providing a wonderful sleep experience with many guests using terms like "super comfortable" and "a dream" to describe their rest.
In conclusion, the Holiday Inn Express Boston does an excellent job ensuring guests enjoy a restful sleep in their cozy and comfortable bedding.
Holiday Inn Express Boston by IHG, consistently stands out for its high standards of cleanliness, a frequently praised aspect by its guests. Many reviewers report that their rooms were not only clean but also spacious and comfortable, contributing to a pleasing stay. The hotel, described as very clean, maintains a spotless atmosphere with rooms that are tidy, well-maintained and hygienic.
Guests often highlight the cleanliness extending to all areas of the hotel, including public spaces and facilities. Bedrooms and bathrooms are particularly noted for being clean and orderly with some mentioning that the room cleanliness was spot-on and evident throughout their stay. There's also appreciation for the neat and tidy environment, reinforcing the perception that the hotel takes cleanliness seriously.
However, a few reviews mentioned some lapses in the cleaning service and occasional issues that detracted from the overall experience. Instances of unclean carpets, outdated room lighting and infrequent room cleaning service were noted. There were also isolated reports of pests and mold in certain rooms, though these do not overshadow the general sentiment of cleanliness that prevails in most guest experiences.
Overall, while there are areas that could benefit from more consistent cleaning practices, the Holiday Inn Express Boston primarily impresses with its commitment to providing a clean and comfortable stay, leaving a favorable impression on the majority of its guests.
The staff at Holiday Inn Express Boston by IHG, receives high praise for their friendly and welcoming demeanor. Guests frequently mention encountering a team that is not only polite and accommodating but also highly attentive and knowledgeable about the area. Special recognition is often given to the housekeeping and front desk teams, who are described as particularly hospitable and efficient.
From arrival to departure, many guests felt well taken care of, highlighting the staff's prompt and courteous service. Several reviews emphasize how staff members were always eager to assist, providing helpful advice and support during their stays. Professionalism combined with a warm, welcoming attitude seems to be a hallmark of the hotel's service, contributing to an overall positive experience for many visitors.
However, there are occasional remarks about inconsistencies with some guests noting that a few staff members were indifferent or lacked the same level of enthusiasm experienced with others. Despite these isolated comments, the majority sentiment remains overwhelmingly favorable, showcasing the dedication of the Holiday Inn Express Boston staff to maintaining high standards of hospitality.
Holiday Inn Express Boston by IHG, receives mixed reviews regarding its Wi-Fi service. On the positive side, many guests noted that the Wi-Fi worked fine, was reliable and had a good speed. It was also available throughout the hotel, including in rooms and common areas. Some guests experienced excellent Wi-Fi with no issues, finding it worked well for their needs.
However, several guests reported frustrating experiences with the Wi-Fi, such as it being weak, spotty or not working at all. Some encountered issues where Wi-Fi passwords did not work or the connection was unreliable and slow. There were instances of guests being unable to connect in their rooms and the hotel management's response to Wi-Fi issues was sometimes viewed as unsatisfactory with some staff redirecting guests to contact technical support rather than addressing the problems directly. Consequently, while many guests had a satisfactory experience with the Wi-Fi, others faced significant challenges.
The gym at Holiday Inn Express Boston by IHG, generally receives positive feedback for its convenience and utility despite a few areas needing improvement. Guests appreciate the 24/7 access, making it easy to fit workouts into their schedules. The gym, although small, is well-appointed and equipped with the basics, offering a good workout experience. However, some reviews mention the need for maintenance and note that more machines could be beneficial. Occasional issues with moisture and air quality have been highlighted and there was a report of gym closure due to flooding. Overall, the gym is functional and convenient, though there is room for enhancement.
Holiday Inn Express Boston by IHG, offers parking services which have garnered mixed reviews from guests. On the positive side, many guests found the parking to be convenient and easily accessible with ample space around the hotel. Several reviewers appreciated the availability of both onsite and private parking options, noting that the parking lot is straightforward to navigate and located in front of the hotel for added convenience.
However, the parking service comes with a fee, typically around $20 to $25 per night, which some guests found to be quite expensive. The extra cost for parking was frequently mentioned with some expressing that it should ideally be included in the room rate. A few guests also reported difficulties in finding available parking spaces, especially at night and there were isolated incidents citing security concerns in the parking area.
In summary, while the parking facilities at the hotel are convenient and easily accessible, the additional fees and occasional security issues have been points of contention for some guests.
Families planning a stay at the Holiday Inn Express Boston by IHG, can expect a comfortable and accommodating experience. Many guests highlight that the hotel is well-suited for families with spacious rooms that can comfortably fit larger groups, including families of five. The bedding in the rooms is described as comfortable and the abundance of towels is a noted convenience for big families.
The hotel also caters to international families with many spotted in the lobby and lounge areas throughout the day. The inclusive breakfast is praised and adds value to the stay, making it a practical choice for family trips. Although some reviews mention that the space might be tight for larger families over an extended period, overall, the hotel is considered a great option for a short family stay due to its family-friendly environment and convenient amenities.
The Holiday Inn Express Boston by IHG, offers a mix of experiences according to guest reviews. Highlighting the positives, many guests found the hotel to be a very good and excellent choice, particularly for a family trip to Boston. The location, while not central, is noted as being easy to reach and close to transportation, making it convenient for getting to major areas despite being away from key landmarks. The rooms are described as airy, spacious and clean with modern touches, adding to the overall comfort.
Service at the hotel is deemed reliable and efficient, meeting the expectations of a three-star accommodation. Guests appreciated the clean environment and the inclusion of a free breakfast, which, although sometimes critiqued, adds to the overall value. The hotel presents good value for money as a mid-range option with its price performance considered acceptable in the region.
However, some reviews highlighted areas where the hotel could improve. The breakfast offerings were seen as below standard for a three-star hotel and the facilities were found lacking by some, contributing to an opinion that the hotel does not fully meet the expected star rating in some aspects. Pricing is another noted concern with several guests finding it expensive for what is offered.
Despite these critiques, the hotel is often considered a reliable choice within its range, offering a comfortable stay with good service and a strategic, though somewhat noisy, location near the highway.
Hotel reviews indicate that Holiday Inn Express Boston by IHG, is a fitting choice for business travelers. The property's convenient location to the business center makes it a practical option for those in town for work. Guests appreciate the easy access to hotel facilities tailored for business use, such as the on-site business center, which is described as classic and friendly. The hotel is equipped with good business amenities and services, providing everything necessary for successful business sessions and meetings.
Reviewers mentioned that the meeting rooms are easily accessible and the rooms are generally quiet, creating a suitable environment for work sessions. The availability of free Wi-Fi enhances the overall convenience for business guests.
While one review pointed out that it may not be the best location for business stays, the overall sentiment leans towards the positive. Business travelers find the hotel conference-friendly and commend it as being great for business trips. Its amenities and services make it a preferred choice for both leisure and business purposes. However, an area for improvement noted involves housekeeping, as guests experienced unintentional interruptions when no sign was on the door.
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Location
The surrounding area includes a large, open-air shopping center and numerous shops and restaurants, catering well to guests’ needs for everyday items and dining options. Despite the bustling retail environment, the area does have some undesirable aspects and a feeling of being unsafe at night with a noticeable presence of homeless people and drug activity in the vicinity.
For travelers who rely on public transportation, this location proves to be practical with multiple bus routes, commuter rail and subway lines all within walking distance. The hotel itself is clean with polite and efficient staff and offers a comfortable stay with amenities that contribute to a pleasant visit.
Overall, this hotel is well-suited for those who prioritize accessibility and convenience over picturesque surroundings, especially for guests needing proximity to specific institutions or easy transit into the city center.
Breakfast
Guests appreciate the convenience of the complimentary breakfast, which was often described as exceeding expectations and being plentiful enough to start the day right. The availability of hot items, a variety of proteins and fresh items like fruits and yogurt contribute to a satisfying breakfast experience. Special mentions include the pancake machine and the fact that the breakfast area is large and clean.
However, some reviewers pointed out recurring issues such as the extensive use of plastic cutlery and dishes, which detracts from the dining experience. Other common criticisms include the limited variety, especially for extended stays and the tendency for food items to run out quickly during peak times. The breakfast closes early at 9:30 am, which isn't ideal for late risers.
Despite these few drawbacks, the breakfast at Holiday Inn Express Boston is largely seen as a positive aspect of the stay, offering a commendable and convenient start to the day for most guests.
Rooms
Comfort is another recurring theme with many reviews mentioning comfortable beds and bedding, contributing to a pleasant and restful stay. The rooms are noted for being well-equipped with amenities such as coffee stations, fridges and microwaves. The bathrooms also receive praise for their spaciousness and functionality.
However, some reviews indicate issues with noise, particularly from the highway or internal soundproofing problems. Instances of rooms not being cleaned daily unless requested and occasional reports of outdated or worn facilities also surfaced. Despite these minor drawbacks, the overall sentiment towards the rooms is overwhelmingly positive, making it a reliable choice for travelers seeking comfortable and accommodating lodging in Boston.
Beds
The beds are described using superlatives like "fantastic" and "amazing," indicating that they significantly enhance the overall guest experience. In terms of size, the beds are often noted as being big and perfectly sized with even the twin beds receiving positive remarks. Soft, cozy and clean, the bedding and mattresses consistently meet guests' expectations for comfort.
Although there are a few mentions of issues such as thin blankets and occasional firmness, the general sentiment is that of satisfaction with the quality and comfort of the beds. They are praised for providing a wonderful sleep experience with many guests using terms like "super comfortable" and "a dream" to describe their rest.
In conclusion, the Holiday Inn Express Boston does an excellent job ensuring guests enjoy a restful sleep in their cozy and comfortable bedding.
Cleanliness
Guests often highlight the cleanliness extending to all areas of the hotel, including public spaces and facilities. Bedrooms and bathrooms are particularly noted for being clean and orderly with some mentioning that the room cleanliness was spot-on and evident throughout their stay. There's also appreciation for the neat and tidy environment, reinforcing the perception that the hotel takes cleanliness seriously.
However, a few reviews mentioned some lapses in the cleaning service and occasional issues that detracted from the overall experience. Instances of unclean carpets, outdated room lighting and infrequent room cleaning service were noted. There were also isolated reports of pests and mold in certain rooms, though these do not overshadow the general sentiment of cleanliness that prevails in most guest experiences.
Overall, while there are areas that could benefit from more consistent cleaning practices, the Holiday Inn Express Boston primarily impresses with its commitment to providing a clean and comfortable stay, leaving a favorable impression on the majority of its guests.
Staff
From arrival to departure, many guests felt well taken care of, highlighting the staff's prompt and courteous service. Several reviews emphasize how staff members were always eager to assist, providing helpful advice and support during their stays. Professionalism combined with a warm, welcoming attitude seems to be a hallmark of the hotel's service, contributing to an overall positive experience for many visitors.
However, there are occasional remarks about inconsistencies with some guests noting that a few staff members were indifferent or lacked the same level of enthusiasm experienced with others. Despite these isolated comments, the majority sentiment remains overwhelmingly favorable, showcasing the dedication of the Holiday Inn Express Boston staff to maintaining high standards of hospitality.
Wi-Fi
However, several guests reported frustrating experiences with the Wi-Fi, such as it being weak, spotty or not working at all. Some encountered issues where Wi-Fi passwords did not work or the connection was unreliable and slow. There were instances of guests being unable to connect in their rooms and the hotel management's response to Wi-Fi issues was sometimes viewed as unsatisfactory with some staff redirecting guests to contact technical support rather than addressing the problems directly. Consequently, while many guests had a satisfactory experience with the Wi-Fi, others faced significant challenges.
Gym
Parking
However, the parking service comes with a fee, typically around $20 to $25 per night, which some guests found to be quite expensive. The extra cost for parking was frequently mentioned with some expressing that it should ideally be included in the room rate. A few guests also reported difficulties in finding available parking spaces, especially at night and there were isolated incidents citing security concerns in the parking area.
In summary, while the parking facilities at the hotel are convenient and easily accessible, the additional fees and occasional security issues have been points of contention for some guests.
Family
The hotel also caters to international families with many spotted in the lobby and lounge areas throughout the day. The inclusive breakfast is praised and adds value to the stay, making it a practical choice for family trips. Although some reviews mention that the space might be tight for larger families over an extended period, overall, the hotel is considered a great option for a short family stay due to its family-friendly environment and convenient amenities.
3 Star
Service at the hotel is deemed reliable and efficient, meeting the expectations of a three-star accommodation. Guests appreciated the clean environment and the inclusion of a free breakfast, which, although sometimes critiqued, adds to the overall value. The hotel presents good value for money as a mid-range option with its price performance considered acceptable in the region.
However, some reviews highlighted areas where the hotel could improve. The breakfast offerings were seen as below standard for a three-star hotel and the facilities were found lacking by some, contributing to an opinion that the hotel does not fully meet the expected star rating in some aspects. Pricing is another noted concern with several guests finding it expensive for what is offered.
Despite these critiques, the hotel is often considered a reliable choice within its range, offering a comfortable stay with good service and a strategic, though somewhat noisy, location near the highway.
Business
Reviewers mentioned that the meeting rooms are easily accessible and the rooms are generally quiet, creating a suitable environment for work sessions. The availability of free Wi-Fi enhances the overall convenience for business guests.
While one review pointed out that it may not be the best location for business stays, the overall sentiment leans towards the positive. Business travelers find the hotel conference-friendly and commend it as being great for business trips. Its amenities and services make it a preferred choice for both leisure and business purposes. However, an area for improvement noted involves housekeeping, as guests experienced unintentional interruptions when no sign was on the door.
No, Holiday Inn Express Boston by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Boston by IHG.
No, Holiday Inn Express Boston by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express Boston by IHG.
Yes, Holiday Inn Express Boston by IHG has a gym.
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