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Sheraton Bucharest Hotel

Bucharest , 5-7 Calea Dorobantilor, District 1 (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Sheraton Bucharest Hotel stands out for its exceptional location, placing guests in the heart of Bucharest with easy access to key attractions, business centers and public transportation. Visitors consistently highlight the convenience of being near the Old Town, metro stops and a vibrant array of shops and amenities, all while enjoying tranquil surroundings despite the central positioning.

The breakfast at the hotel is another highlight, frequently described as great, incredible and fantastic with an extensive variety of options catering to diverse dietary preferences. Guests appreciate the high-quality, fresh offerings and the pleasant ambiance of the breakfast area. While there are minor critiques regarding variety and value, the overall sentiment is overwhelmingly positive.

Dining at the hotel's two restaurants, particularly the Japanese option, receives acclaim for its quality and service, although some guests find the prices steep and note occasional inconveniences like early closures and the restaurant's location. Nevertheless, the food quality, especially at the Benihana restaurant, is well-appreciated.

Guest rooms elicit mixed reviews; many appreciate the spacious, well-equipped rooms with modern amenities and beautiful city views, particularly from higher floors. Cleanliness is generally commended with rooms described as very clean and well-organized. However, there are critiques about the size of standard rooms, outdated decor, fixed windows and occasional maintenance issues. Despite these, many guests still find their stay comfortable and pleasant.

The hotel maintains high cleanliness standards with frequent praise for the super clean environment, well-maintained rooms and the efficient housekeeping team. However, issues like mold in bathrooms and inadequate room cleaning have been reported sporadically, suggesting room for improvement.

The staff at Sheraton Bucharest Hotel are often highlighted for their exceptional service, friendliness and professionalism. Specific staff members are frequently mentioned for their excellent service, contributing to a positive guest experience overall, although there are occasional reports of subpar service at reception.

Wi-Fi performance varies with some guests experiencing good, fast internet in select areas while others report inconsistent coverage and weak connections in certain rooms. Improvements in reliability and coverage are suggested by guests.

The hotel's spa and gym facilities receive generally positive reviews. The spa is praised for its luxury and range of services, though some guests noted cleanliness and arrangement issues. The gym is well-equipped and appreciated for its 24/7 availability, despite minor calls for modernized equipment. The indoor swimming pool, although smaller than expected, is clean and enjoyable with great features like hydromassage and heated water, providing a relaxing experience despite its limitations.

Parking at the hotel is available in an underground lot with EV charging stations, but many guests find the cost of parking to be high and the facilities somewhat cramped and dark. The parking fee is separate from the room rate, which some guests find exorbitant.

Beds at the Sheraton Bucharest Hotel are a standout feature with guests consistently praising their comfort. Descriptions of super comfortable bedding, excellent mattresses and pillows and a cozy atmosphere dominate the feedback, contributing to a restful stay.

Overall, while the Sheraton Bucharest Hotel maintains a standard expected of a five-star establishment, boasting excellent location, comfortable amenities and professional staff, there are areas particularly concerning room size and maintenance, Wi-Fi consistency and parking costs that could benefit from further attention to enhance the guest experience.
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Hotel with EV Charging Stations

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Casino Hotel

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Classic, Guest room, 1 King, City view This double room has a bathrobe, a flat-screen TV and air conditioning.

Classic Twin, Guest room, 2 Twin/Single Bed(s), City view This double room features a flat-screen TV, satellite TV and air conditioning

Premium, Guest room, 1 King, City view This double room has a soundproofing, flat-screen TV and city view.

Premium Twin, Guest room, 2 Twin/Single Bed(s), City view This double room features a bathrobe, coffee machine and city view.

Executive, Executive level, Guest room, 1 King, Skyline view This double room has a satellite TV, minibar and executive lounge access.

Executive Twin, Executive level, Guest room, Skyline view This double room features a satellite TV, executive lounge access and tea/coffee maker.

Deluxe, Executive level, 1 Bedroom Junior Suite, 1 King This double room has a minibar, seating area and executive lounge access.

Executive, Executive level, 1 Bedroom Executive Suite This double room features a sofa, city view and executive lounge access.

Presidential, Executive level, 2 Bedroom Presidential Suite This double room has a dining area, flat-screen TV and a city view.

About Sheraton Bucharest Hotel

License: 190/5210

Guest Reviews

8.4

Very Good

Location

Sheraton Bucharest Hotel boasts a prime location that guests find extremely convenient for exploring the city. Situated in the heart of Bucharest, the hotel offers unparalleled access to key attractions, business centers and the vibrant city center. It is just a short walk from the Old Town and close to the Chabad House, adding to its appeal for various travelers.

The hotel's proximity to multiple forms of public transportation, including metro and bus stations, makes getting around the city effortless. Guests appreciate being near the Piața Romană metro stop, which is only a two-minute walk away and the nearby six-lane main thoroughfare ensures easy accessibility to various parts of Bucharest.

In addition to its strategic location, the area around Sheraton Bucharest Hotel is filled with shops and other amenities, making it an excellent base for exploring the city on foot. Visitors frequently commend the central location, describing it as unbeatable, perfectly positioned and exceptional. The location is also noted for its peaceful surroundings despite being in the bustling center.

Whether in Bucharest for business or leisure, travelers consistently praise the hotel's central and well-serviced position, noting it as a significant benefit that enhances their overall stay experience.

Breakfast

The breakfast at Sheraton Bucharest Hotel generally receives highly positive feedback from guests. Many describe the breakfast as great, incredible and fantastic, noting the high quality and extensive variety of options available. Guests appreciate the diverse selection, including vegan choices, sweet and savory items and even smoked salmon. The breakfast buffet is often highlighted for its richness, freshness and excellent service.

Numerous reviews commend the breakfast's excellent and comprehensive nature with some calling it exceptional and sensational. Guests also enjoy the pleasant ambiance of the breakfast room, especially with the coffee and view of the street. Several reviews mention specific features like the egg station and the genuine, fresh products offered.

However, there are a few mentions of less favorable experiences, such as the breakfast being considered basic, not very varied or not worth the price. Despite these occasional critiques, the overall sentiment is that the breakfast at Sheraton Bucharest Hotel is a standout feature and is seen as highly enjoyable and recommendable.

Dinner

The dining experience at Sheraton Bucharest Hotel has garnered positive feedback from guests. The hotel features two restaurants, a European and a Japanese with the latter receiving particular praise for its exceptional cuisine. Many guests remarked on the availability of low-carb options, both in the main dining areas and the cafeteria. The quality of the food ranged from good to excellent with specific commendations for the delicious meals served at the Benihana restaurant. However, some found the food and overall dining experience to be quite expensive. Guests also noted the inconvenient location of one of the restaurants and mentioned that the lobby bar closed early on New Year's Eve. Despite these minor drawbacks, the majority of reviews highlighted the satisfying and enjoyable dining options available at the hotel.

Rooms

The guest reviews of Sheraton Bucharest Hotel provide mixed impressions about the rooms. On the positive side, many guests appreciated the large, spacious and well-equipped rooms, often highlighting the modern amenities and comfortable beds. Some praised the beautiful views with several reviews specifically mentioning rooms on higher floors offering spectacular cityscapes. Cleanliness was frequently noted with several guests describing their rooms as very clean and organized. The suites, in particular, received commendation for their spaciousness and multiple facilities like additional toilets.

However, there were also several issues raised. A common theme was the small size of standard rooms, especially relative to the hotel's 5-star status. Some guests found the rooms outdated and in need of modernization. Others mentioned specific drawbacks such as fixed windows, lack of ventilation and issues with room service. Additionally, there were complaints about the lack of hot water in the spa and a few maintenance concerns like mold in the bathroom and broken safes. Despite these issues, many guests still felt comfortable and well-taken care of, suggesting a generally pleasant stay with room for improvement.

Beds

Sheraton Bucharest Hotel tends to leave a strong positive impression when it comes to the comfort of their beds. Guests consistently praise the bedding as very comfortable, often describing the beds as extremely comfortable or even the comfiest they have ever slept in. Many highlight the beds as super comfortable with excellent bedding, pillows and mattresses enhancing the overall sleeping experience.

The positive feedback emphasizes the beds as being big, cozy and providing a satisfying rest. The beds and linens were noted to be clean, contributing to a warm and cozy atmosphere. Even the pillows and mattresses received high marks, frequently described as fantastic and providing additional comfort.

On the downside, some guests mentioned specific issues, such as the bed not being changed every day or the mattress being too hard. However, these concerns were in the minority.

Overall, the recurring theme from guest reviews is the exceptional comfort of the beds at Sheraton Bucharest Hotel, making it a preferred choice for those seeking a restful stay.

Cleanliness

Sheraton Bucharest Hotel receives consistent praise for its cleanliness. Guests frequently describe the hotel environment, rooms and common areas as super clean, very clean and extremely clean. The cleaning service provided every day contributes to the well-maintained and tidy appearance of the hotel. Positive comments highlight the efficiency and helpfulness of the housekeeping team with rooms being cleaned to a good standard and well-presented.

However, feedback on cleanliness is not uniformly positive. Some guests reported issues such as mold in the bathroom, inadequate room cleanliness, traces of dirt and stained bathtub tiles. There's mention of the need for improvement, especially in the bathroom areas, where some described as filled with water or having stains on the walls. Instances of used shampoo bottles, dirty towels and excessive dust were also noted, detracting from the overall cleanliness experience.

Despite these occasional negatives, the hotel's clean environment, supported by a friendly and efficient staff, is generally appreciated. The positive aspects of cleanliness are complemented by good quality food and helpful service, making it a comfortable stay for most of the guests.

Staff

When it comes to the staff at the Sheraton Bucharest Hotel, numerous reviews highlight their outstanding service and dedication. The team is consistently described as friendly, helpful and attentive, often going above and beyond to ensure guests have a pleasant stay. Staff members such as Mihaela, Cristian, Aurelia and Andrei have been specifically mentioned for their exceptional service. Guests appreciate the professional and courteous attitude of the staff, including front desk personnel who are particularly praised for their efficiency and helpfulness.

Housekeeping and bartending teams also receive high marks for their friendliness and professionalism, ensuring the hotel maintains its standards of cleanliness and service. Many reviews note the staff's quick response times and courteous demeanor, contributing to an overall positive guest experience.

However, it's not all perfect, as occasional instances of poor service at reception have been noted, but these seem to be exceptions rather than the norm. By and large, the Sheraton Bucharest Hotel staff have earned a reputation for embodying professionalism and warmth, making stays enjoyable and hassle-free for their guests.

Wi-Fi

Sheraton Bucharest Hotel boasts fast Wi-Fi in some areas, providing a good internet connection for those looking to stay connected during their visit. However, guests have noted inconsistencies in coverage with certain rooms lacking reliable Wi-Fi access. Additionally, some visitors experienced issues such as weak or non-functional internet connections and found a lack of information regarding Wi-Fi codes provided in the rooms. Despite these challenges, the overall feedback highlights patches of strong performance in the hotel’s Wi-Fi network, though improvements could ensure wider, more consistent coverage.

Spa

The Sheraton Bucharest Hotel has generally received positive feedback regarding its spa facilities. Guests have praised the wonderful and luxurious spa, describing it as very nice and superb. The massage services are highlighted as excellent and the availability of a discount on massages is appreciated. The gym, pool, sauna and Turkish bath have been well-received with the gym and pool specifically noted for being well-equipped.

Visitors appreciate the long hours with the spa being open until 11 PM and available all day. The indoor pool and jacuzzi are mentioned favorably with specific praise for the jacuzzi streams. The sauna and hot tub are also described as very good. Overall, the facilities are considered clean and relaxing.

However, there are some criticisms regarding the spa's cleanliness and arrangement, particularly with the chaotic setup of the sauna, swimming pool area and massage rooms. Some guests found the comfort level of the spa area to be disappointing and noted issues such as having no hot water in the spa shower. Despite these drawbacks, the majority of the feedback indicates a positive experience with the hotel's spa offerings.

Gym

The Sheraton Bucharest Hotel garners praise for its well-equipped gym, which is described as professional and fully equipped. Available 24/7 and free for guests, the fitness room is a convenient and appealing option for staying active during a stay. In addition to the gym, visitors commend the good sauna and fitness area. While some mention the gym could benefit from newer equipment and a few more machines, the overall feedback highlights the excellent and clean gym facilities as a notable feature of the hotel, providing ample opportunities for fitness enthusiasts to spend their time effectively.

Pool

The Sheraton Bucharest Hotel offers an indoor swimming pool that's a common topic among guests. Many highlight that while the pool itself is smaller than expected and appears more spacious in photos, it nonetheless leaves a positive impression. Reviews frequently mention the pool area as being very nice with some guests appreciating features such as hydromassage and heated water with jacuzzi streams.

Despite the size, the pool boasts a beautiful sky view and is situated on the second floor, which adds a touch of luxury to the experience. The pool is often described as clean and lovely and it provides great opening hours for guests' convenience. Inclusion of pool access in the room price is also seen as a plus.

However, there are mentions of the pool area being messy at times with issues such as lack of towels or staff and certain pool functions not working properly. Yet, guests generally find the pool to be fun and a fine way to unwind with a small but inviting solarium adding to the overall appeal.

Visitors conclude that while the pool might not be suitable for serious swimming due to its limited size, it serves as a delightful spot for relaxation and enjoyment.

Parking

Sheraton Bucharest Hotel offers parking amenities that include an underground lot with a spacious entrance, ensuring easy and secure parking for guests. The availability of EV charging stations adds convenience for those driving electric vehicles. Despite the positive aspects, several reviews highlight the high costs associated with parking with fees amounting to roughly 20 to 21 euros or 100 Ron per day. Some guests have pointed out the cramped and dark nature of the parking facilities, which could feel unsafe. Notably, the parking fee is not included in the room price and is charged separately, which some reviewers find unreasonable and exorbitant. The hotel does not have its own parking area that can accommodate larger vehicles like SUVs. While parking is accessible, it comes at a substantial cost that many find to be among the highest they have encountered.

5 Star

The Sheraton Bucharest Hotel presents itself as a 5-star establishment, boasting a luxurious and high-level experience that is in line with the Sheraton and Marriott brands. Many guests have praised the exceptional service, describing it as true five-star experience, which aligns well with the expectations of a high-end hotel. The property is noted for its cleanliness and the general luxury ambience that a 5-star hotel is expected to deliver.

However, there are mixed opinions about whether the hotel fully meets 5-star standards. Some reviews indicate that the facilities and services fall short of expectations for a five-star hotel with some guests considering the overall experience comparable to a 3-4 star property. Size and certain service aspects were highlighted as areas that might not align with the traditional 5-star offering, leading to a broader discussion on whether the hotel truly holds its five-star rating.

Despite these mixed reviews, the hotel maintains a reputation for luxury and high-level service, continuing to attract guests who seek a premium stay in Bucharest. While there are areas for improvement, the Sheraton Bucharest Hotel remains a notable choice for those visiting the city.

Business

Sheraton Bucharest Hotel receives favorable feedback from business travelers, highlighting its suitability for business trips. Guests appreciate the professional attitude and warm welcome from the staff. The hotel's well-equipped conference rooms and business meeting facilities cater effectively to professional needs, making it an ideal setting for business events and gatherings.

The hotel offers convenient parking, a detail often mentioned positively by guests. The comfortable beds and useful room setups contribute to a productive and restful stay. Moreover, guests value the various working spaces and business centers available, noting that the hotel is typically set up to accommodate the needs of business guests. Overall, the combination of great rates and comprehensive business amenities makes Sheraton Bucharest Hotel a top choice for business trips.

Luxury

Sheraton Bucharest Hotel is characterized by its elegant and well-presented environment, offering guests a high-quality stay with an upscale feeling. The luxurious lounge adds to the sophisticated ambiance, providing a comfortable space for relaxation. The hotel presents itself as a 5-star establishment and many guests acknowledge its luxury and overall good space. However, some reviews suggest that certain areas may benefit from renovation, indicating that it doesn't always meet the expectations commonly associated with a five-star rating. While the hotel generally maintains a decent standard with no significant problems, there are mentions that it may not fully justify the 5-star label and might be more accurately rated at four stars for some aspects.

Yes, Sheraton Bucharest Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Sheraton Bucharest Hotel.

Yes, Sheraton Bucharest Hotel welcomes dogs.

Yes, parking facilities are available at Sheraton Bucharest Hotel.

Yes, Sheraton Bucharest Hotel has a gym.

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