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Summary of reviewsAfriski Mountain Resort Lesotho is a beautiful and tranquil location for those seeking a unique ski holiday experience. The resort is conveniently located close to ski facilities and the restaurant with breathtaking scenery and a peaceful atmosphere. The restaurant has received mixed reviews, but the meals are considered excellent and not overpriced. The rooms offer a mix of comfortable and clean accommodations with some guests noting the need for maintenance. However, the resort is known for extreme cleanliness and tidiness. The staff is friendly and helpful with skilled coaches offering great ski and snowboarding lessons. While some guests have reported negative experiences with staff, the majority have praised their helpful and courteous service. Overall, Afriski Mountain Resort Lesotho offers an idyllic location for those seeking peace, tranquility and a bit of adventure. Show more
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Categories
Resort for Honeymoon
Family Friendly Resort
Business Resort
Resort where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes The border requires a negative covid test not older than 72 hours. The test is valid for 14 days so will cover you for the return trip if its a short stay
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception Before arrival with booking form
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 12 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? Yes
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Other limitations As we have long hours between check-in and check out
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas and guest rooms
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
LTDC COVID Protocols
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Indoor kids Play areas
Has the hotel closed during the pandemic? Yes Reopening Date: 06/01/2020
Additional Information: All the precautions have been taken to make sure our guests are in good hands and very safe
Answers last updated by Afriski Mountain Resort Lesotho
Nestled in the beautiful mountains of Lesotho lies Afriski Mountain Resort, a tranquil oasis for travelers seeking a unique ski holiday experience without having to make the trek to Europe. The location is absolutely lovely with breathtaking scenery and a peaceful atmosphere that allows guests true freedom to just be. The resort's location is conveniently close to both the ski facilities and restaurant, making it easily accessible for guests. The surrounding area can best be described as desert-like with plenty of space to explore and enjoy the great outdoors. The resort itself is beautifully maintained with guests raving about the perfectly situated Aspen Apartment and the restaurant's delicious cuisine. All in all, Afriski Mountain Resort offers an idyllic location for those seeking peace, tranquility and a bit of adventure.
Dinner
The restaurant at Afriski Mountain Resort Lesotho has received mixed reviews from guests. While some guests were pleased with the great menu and good food, others found the selection to be limited and the service poor. Some vegan guests also called for more plant-based options. Despite this, many guests enjoyed the atmosphere and friendly staff. However, some found the wait time for food to be long and complained about the lack of social distancing measures in the restaurant. Overall, meals at the restaurant were considered to be excellent and not overpriced.
Rooms
Afriski Mountain Resort Lesotho offers a mix of comfortable and clean rooms with all the necessary amenities for a cozy winter stay. Many reviewers loved the warm and modern chalets with fireplaces, gas heaters and electric blankets. However, some guests noted that the accommodations were in need of maintenance or were basic and uncomfortable. While some rooms lacked basic resources, the hotel overall provided a comfortable stay with DSTV and temperature control. Some guests had issues with hot water availability or misleading room sizes, but others appreciated the cleanliness and comfort of their cabins. Overall, the rooms at Afriski Mountain Resort Lesotho have received mixed reviews, but the hotel offers enough variety to satisfy different preferences and budgets.
Cleanliness
If you're looking for a spotless lodge to stay at, Afriski Mountain Resort Lesotho is one to consider. Reviews boast of extreme cleanliness and tidiness in terms of facilities and rooms with units that are well-maintained and up to standards. Despite a minor issue with water supply in the morning due to freezing temperatures, guests confirm that their accommodation was still perfect. Additionally, visitors share that cabins are not only comfortable but also very clean. However, some point out problems with the room's amenities like missing cutlery and crockery and leaking showers, which can make the floors dirty. Overall, while the resort is in need of maintenance, the facilities themselves are clean and nice, making Afriski Mountain Resort Lesotho a good destination for those who value cleanliness.
Staff
Afriski Mountain Resort Lesotho is a well-organized resort with friendly staff who make every effort to ensure guests have a pleasant stay. Skilled and patient coaches offer great ski and snowboarding lessons. However, a few past guests have reported poor experiences with staff who were rude, unprofessional and even drunk. Additionally, some guests have faced poor communication and lack of urgency from the staff. Despite these negative experiences, majority of guests have praised the resort's helpful and courteous staff, who went above and beyond to make their stay comfortable. From educating guests about snowmaking to offering excellent food and service at the restaurant, the staff has been the highlight of the guest's stay.
No, Afriski Mountain Resort Lesotho doesn't have any pool.
No, a spa isn't available at Afriski Mountain Resort Lesotho.
No, Afriski Mountain Resort Lesotho doesn't allow dogs.
No, parking facilities aren't available at Afriski Mountain Resort Lesotho.
No, Afriski Mountain Resort Lesotho doesn't have a gym.