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Summary of reviewsButuan Grand Palace Hotel stands out as a premier accommodation in Butuan City, highly praised for its convenient location, exceptional customer service and comfortable rooms. The hotel is strategically placed near malls such as SM Mall and is easily accessible, offering minimal street noise due to its distance from major roads. Guests appreciate the secured parking area and the ease of access to public transportation, including motor cabs and taxis.
Rooms are repeatedly commended for their spaciousness and cleanliness. The accommodations are well-maintained, featuring comfortable bedding, effective air conditioning and essential amenities like complimentary water and toiletries. Special mentions go to the suites with balconies for their generous size and comfort. The diligent cleaning staff ensure the rooms and public areas, including the pool and dining facilities, uphold high cleanliness standards.
The hotel's breakfast receives mixed reviews. Many guests enjoy the complimentary morning meals, describing them as a good start to the day with a variety of options. However, some desire more diversity and better quality, noting that arriving late may result in missing several items. Despite these critiques, the breakfast experience is generally seen as adding value to the stay.
The pool area provides a fun retreat for families, especially appreciated by children due to the water slide. While some maintenance issues have been reported, these do not heavily detract from the overall positive impression when the pools are well-maintained.
A significant highlight of Butuan Grand Palace Hotel is its staff. The team is celebrated for their friendliness, professionalism and attentiveness. Guests frequently mention the staff's willingness to assist and their efficient resolution of issues, contributing to a welcoming and supportive environment.
Wi-Fi connectivity receives mixed feedback; while some areas offer fast and reliable internet, others suffer from slow or unstable connections. However, moving to a different room can sometimes resolve these issues.
In summary, Butuan Grand Palace Hotel excels in providing a clean, comfortable and conveniently located stay. Its exceptional staff, spacious rooms and commendable amenities make it a highly recommended choice for travelers.
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