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Summary of reviewsAcacia Court Hotel stands out for its prime location along the Esplanade, offering guests stunning ocean views and quick access to Cairns' city center, airport, hospitals, shops and restaurants. The peaceful beachfront setting ensures a relaxing and scenic atmosphere, making it a highly favored choice for visitors.
The breakfast buffet at the hotel generally receives positive feedback for its variety, quality and good value. Many guests appreciate the fresh and ample food and the friendly and efficient service. However, there are occasional complaints about the consistency and availability of the breakfast offerings.
Dinner at the hotel has mixed reviews. Some guests enjoy the meals at Charlie's restaurant, particularly the buffet dinners and specific dishes like hamburgers and steak sandwiches. Others, however, find the meal selection poor, the food quality subpar and the service inconsistent with the restaurant sometimes closed without notice.
Room feedback is also varied. Guests appreciate the spaciousness, cleanliness and practical amenities, particularly the comfortable beds and breathtaking ocean views. However, some rooms are described as outdated with issues like mold, dampness and malfunctioning amenities detracting from the overall experience.
Cleanliness and maintenance pose significant challenges for the hotel. Reports of mold, musty odors and inconsistent housekeeping are common. While some areas are commendable for their cleanliness, overall maintenance is lacking with outdated decor, rusty appliances and broken facilities frequently mentioned.
Staff receive mixed reviews, though many guests praise their friendliness, helpfulness and professionalism. Issues arise with untrained or unresponsive staff and language barriers, indicating a need for better training and management.
WiFi experiences vary widely with some guests finding it excellent in certain areas and others struggling with poor signal and slow speeds. The notable highlight is the absence of additional charges for WiFi and parking.
The outdoor pool is generally liked for its cleanliness, beauty and accessibility, making it a popular spot for guests. However, the pool's cold temperature, maintenance issues and early closing time are areas for improvement.
Parking is appreciated for being free and conveniently located, though limited spaces and occasional security concerns can be problematic.
For families, the hotel offers a generally safe and clean environment and a family-friendly pool area. However, cleanliness issues, logistical challenges and limited family rooms highlight areas needing improvement.
Overall, Acacia Court Hotel offers a central location and pleasant views, but would benefit from substantial updates and better consistency in services and maintenance to elevate the guest experience. Show more
Read review summaries for all categories
Categories
Beachfront Hotel
Hotel near The Beach
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Ocean View SuiteLocated on the 9th floor, this deluxe suite boast with ocean and city views. The suite contains a separate bedroom with a queen-sized bed. The large en suite bathroom has both a shower and a bath. There is also a separate lounge room. A flat-screen TV with cable channels is provided as well as air-conditioning, free WiFi and tea/coffee making facilities.
Interconnecting rooms are available for an additional charge. The interconnecting room has a queen-sized bed.
Deluxe Mountain View Double or TwinLooking over the Cairns Esplanade and surrounding mountains, all rooms have a queen-sized bed and a king single bed. Air-conditioning and a private bathroom with a bath is provided. There is a balcony, a small refrigerator, tea/coffee making facilities, cable channels and free WiFi. This room is serviced daily.
Deluxe Ocean View Double or TwinLooking over the Cairns Esplanade and ocean, all rooms have a queen-sized bed and a king single bed. Air-conditioning and a private bathroom with a bath is provided. There is a balcony, a small refrigerator, tea/coffee making facilities, cable channels and free WiFi. This room is serviced daily.
Mountain View CornerLooking over Cairns and the surrounding mountains. All rooms have a queen-sized bed, air-conditioning and a private bathroom with a bath. A small refrigerator, tea/coffee making facilities, cable channels and free WiFi are provided. This room is serviced daily.
Ocean View CornerThese corner rooms have half ocean views and half mountain views. All rooms have a queen-sized bed, air-conditioning and a private bathroom with a bath. A balcony, a small refrigerator, tea/coffee making facilities, cable channels and free WiFi are provided. This room is serviced daily.
Ocean View Suite with Balcony The suite provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Staycation Package - Ocean View Double or Twin with Dining Voucher and Early Check In/Late Check OutThe spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds.
Mountain View Double or TwinThe spacious twin/double room features air conditioning, a private entrance, a terrace with mountain views as well as a private bathroom boasting a bath.
Ocean View Double or TwinThe spacious twin/double room provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Motel Twin RoomThe unit has 2 beds.
Motel Family RoomThe unit offers 3 beds.
Guest Reviews
5.7
Rated
Location
The Acacia Court Hotel is consistently praised for its prime location, offering guests stunning ocean views from many rooms. Situated on the Esplanade, the hotel provides easy access to Cairns' city centre, the airport and other major attractions. It’s also conveniently close to hospitals, shops and restaurants, making it a practical choice for various travel needs. Guests appreciate the peaceful surroundings with pleasant walks along the Esplanade and proximity to parks. The hotel's beachfront setting ensures breathtaking views and a relaxing atmosphere. Overall, the central and scenic location is a standout feature, making it a favored choice for visitors to Cairns.
Breakfast
Acacia Court Hotel provides a breakfast experience that generates mixed reviews from guests. Many appreciate the variety and quality of the breakfast buffet, often describing it as great, excellent and delicious. Positive feedback highlights good value for money, fresh and ample food and a selection that caters to diverse tastes with classic, no-frills options. The breakfast service is frequently praised for its friendliness and efficiency, contributing to a pleasant start to the day. Guests also enjoy the lovely views from the breakfast area, adding to the overall experience.
Conversely, some guests find the breakfast offerings and service inconsistent. Complaints include breakfasts being overpriced, limited in selection or not available despite being advertised. Issues with timeliness and the quality of hot items, such as cold or rubbery food, have been noted. Instances of missing breakfast utensils and lack of variety when staying multiple days are also mentioned, indicating areas for improvement.
Overall, while breakfast at Acacia Court Hotel receives commendation for its value, taste and variety, there are discrepancies in availability and consistency of service that occasionally detract from the guest experience.
Dinner
At the Acacia Court Hotel, dining experiences at Charlie's restaurant have received mixed feedback from guests. While some reviewers found the meals downstairs to be delicious and the inclusion of dinner to be a fantastic addition, others had less favorable experiences. A few guests enjoyed the buffet dinners, describing them as great with highlights such as a hamburger and steak sandwich receiving positive mentions.
However, several reviewers noted that the meal selection was poor and limited. The restaurant often faced service issues with frequent mentions of it being closed or under maintenance without prior notification. Guests sometimes found the food quality to be lacking with reports of subpar taste and insufficient heating of buffet items. There were also comments about high prices relative to food quality, particularly for the seafood buffet.
Moreover, the operational hours of the on-site restaurant appeared to be sporadic and some guests were disappointed by the limited dining opportunities, especially during lunch and dinner times. Room service was described as having a very limited menu and the absence of a working phone in the rooms made it challenging to communicate with reception.
In summary, while the Acacia Court Hotel offers some positive dining experiences, there seems to be a need for improvement in consistency, food quality and service availability to better meet guest expectations.
Rooms
Acacia Court Hotel's rooms have received mixed feedback from guests with notable highlights and areas in need of improvement. On the positive side, many guests appreciated the spaciousness and cleanliness of the rooms. Some rooms offered comfortable beds, amazing views of the ocean or inlet and basic yet functional amenities. The hotel caters well to budget-conscious travelers, providing ample space and simplicity without frills.
However, the hotel also faced significant criticism. Many rooms were described as outdated with decor reminiscent of past decades. Several guests reported issues such as moldy smells, dampness, condensation and facilities in need of urgent renovation. Complaints about cleanliness were common with some rooms not being cleaned properly or regularly. Broken amenities like shower heads, air conditioning and malfunctioning locks were also frequently mentioned. Additionally, the overall building condition was often criticized as rundown and in desperate need of modernization. Despite the efforts of the friendly reception staff, these maintenance issues and the outdated aesthetic detracted from the overall guest experience.
In summary, while the Acacia Court Hotel offers spacious and affordable accommodation with stunning views for some, it also requires significant updates and better maintenance to meet higher standards of comfort and cleanliness.
Beds
Though the reviews of Acacia Court Hotel's beds are mixed, the positive remarks highlight comfortable beds and good value for money. Many guests found the beds and pillows extremely comfy, sometimes even describing them as a dream. Others appreciated clean and cozy bedding, which contributed to a restful night's sleep. Some reviews noted specific instances where the master bed was both clean and comfortable, adding to the overall contentment.
However, the experience wasn't universally positive. Several guests encountered hard or thin mattresses and could feel the springs poking through, leading to uncomfortable and restless nights. A number of reviews pointed out issues with the bedding, such as dirty sheets, insufficient pillows and outdated bed linens. Specific comments included instances of stained sheets, pubic hairs and even blood stains, all of which marred the stay experience for some guests.
The hotel seems to have inconsistencies in bed quality with some guests reporting uncomfortable beds that sagged or were worn out. The variability suggests that while some rooms offer satisfactory sleeping arrangements, others fall short, requiring updates and better maintenance to ensure a consistently pleasant stay.
In general, Acacia Court Hotel offers decent value with some very comfortable beds, but there's a clear need for improvement in bed and bedding maintenance to enhance the overall guest experience.
Cleanliness
Acacia Court Hotel offers a convenient location and comfortable beds, factors that are appreciated by many guests. The newly renovated family rooms receive praise for their updated appearance. However, the hotel struggles significantly with cleanliness and maintenance issues. Mold appears to be a prevalent concern with many guests reporting its presence in bathrooms, hallways and even in the air conditioning units. Common areas such as the dining room and hallways are often described as dirty or smelly with a specific mention of a musty, moldy odor.
The housekeeping service is inconsistent with reports of rooms not being cleaned daily or adequately. Issues such as dirty sheets, dusty corners and leftover items from previous guests are recurring themes. Some areas, like skirting boards, receive commendation for being spotless, yet many reviews highlight superficial cleaning at best.
The hotel is described as outdated and in desperate need of renovation with visible signs of wear and tear like rusty refrigerators, damp carpets and peeling paint. Basic amenities and facilities also require attention, as guests note missing items like towels and bath mats and broken or incomplete features such as elevators and power points.
To conclude, while the staff are generally described as friendly and the beds comfortable, Acacia Court Hotel is marred by severe cleanliness and maintenance deficiencies that detract from the overall guest experience.
Staff
The reviews of Acacia Court Hotel reveal mixed experiences with the hotel staff. Positively, many guests praised the staff for being friendly, helpful and courteous. Several highlighted the reception staff, housekeeping team and restaurant employees as particularly excellent in their service. Specific mentions were made of the front desk staff's efficiency and the helpfulness of certain individuals who made check-ins smooth and were accommodating with early arrivals. Guests also appreciated the attempts of the staff to go above and beyond, showing politeness and professionalism.
However, there were numerous instances where guests encountered rude, unhelpful and untrained staff. Some guests noted the staff's limited English proficiency, lack of responsiveness to requests and unprofessional behavior such as being inattentive or preoccupied. Instances of demotivation and nonchalance were also reported, alongside specific complaints about staff not addressing obvious issues in the rooms, such as missing bedding or the need for more balcony furniture.
Overall, while a significant portion of the staff showed commendable service, there is a clear need for improved training and management to ensure consistent and high-quality guest experiences.
Wi-Fi
Despite a variety of experiences with the WiFi at Acacia Court Hotel, there is a noteworthy polarization in guest feedback. While a significant number of reviews highlight issues such as poor signal, slow speed, or outright non-functionality in rooms, there is also a substantial amount of praise for the WiFi's excellence in certain areas. A notable positive point is the absence of additional charges for WiFi and parking, which adds convenience for guests. However, consistent and reliable internet access appears to be uneven with several guests reporting stable and excellent WiFi, particularly in specific areas of the hotel. For those planning to stay connected, it may be prudent to anticipate varying experiences with the hotel's internet service.
Pool
Acacia Court Hotel boasts a family-friendly outdoor pool area that many guests find decently relaxing and enjoyable. The pool itself is often highlighted as being clean, beautiful and easy to access, making it a popular spot for visitors. Guests appreciate the pool's good temperature and the refreshing dip it offers. However, there are recurring mentions of the pool being cold and in need of heating for more comfortable enjoyment.
Some reviewers noted maintenance issues, such as cracked tiles, loose handrails and the need for general repairs and better attention to cleanliness. The pool area occasionally lacks proper upkeep with issues like broken steps, unhygienic conditions and an overall need for more frequent maintenance. Additionally, the pool area could benefit from more amenities, such as shaded spots and more water.
Guests have also observed that the pool closes rather early, around 6 PM, which could hinder evening swims. Despite these drawbacks, the majority of comments about the pool tend to be positive with adjectives such as lovely, nice and great being frequently used to describe it. Overall, while the pool area at Acacia Court Hotel has room for improvement, it remains an enjoyable feature for many of its guests.
Beach
The Acacia Court Hotel boasts an ideal location for beach lovers, positioned right next to the beach with easy access just two minutes away. Guests greatly appreciate the convenient proximity to the water with many reviews highlighting the pleasant and scenic walks along the beachfront. The hotel is strategically situated near the Esplanade, providing both close-up and panoramic views of the ocean from ocean-facing rooms and an oceanfront pool. Despite the beach not being directly accessible, the views of the relaxing water more than compensate. The beach itself is described as good, making it a favorable spot for a leisurely visit. Additionally, the hotel’s placement near a cafe adds to the convenience, offering amenities to enhance the overall experience.
Parking
The parking situation at Acacia Court Hotel presents a mix of experiences for guests. Many appreciate the free parking offered on-site, describing it as easy and convenient. The proximity of the parking area to the facility is another positive point with several reviews noting it as a beneficial feature. The hotel’s location, including its closeness to the airport, further adds to the convenience for travelers.
However, the limited availability of parking spaces is a recurring concern. The parking lot is often described as small and sometimes difficult to navigate with issues related to poor marking and insecure conditions. At times, guests reported needing to park on the street due to a lack of available spaces onsite. This has led to some dissatisfaction, particularly when considering the promise of parking facilities. Additionally, while there is mention of underground parking, it appears to be closed frequently, further reducing available spots.
In summary, while Acacia Court Hotel offers free and generally easy parking, the limited number of spaces and occasional security concerns are notable drawbacks. Travelers planning to stay at the hotel may want to be prepared for potential challenges in finding convenient parking, especially during busy periods.
Family
Acacia Court Hotel presents a mixed picture when it comes to catering to families. Many guests appreciate the family-friendly atmosphere and have had positive experiences, emphasizing its suitability and safety for families. The hotel is described as safe and clean, adding to the sense of security for those staying with children. The pool area is a highlight for families, providing a fun and relaxing space for both kids and adults.
However, some reviews express significant concerns. Issues related to cleanliness, such as dust and mold, have been raised, causing discomfort for some families. There are logistical challenges too with some families being placed on different floors, which has impacted their overall experience. Additionally, the limited number of family rooms available is an inconvenience for larger groups.
Certain reviews suggest that the hotel falls short in meeting specific family needs. Family dinners are not available and the overall experience for some families has been unsatisfactory with reports of feeling unsafe and unaccommodated. While there are guests who had a good time at Acacia Court Hotel, these mixed reviews highlight areas for improvement in ensuring a consistently positive experience for all families.
Outdoor Pool
The outdoor pool at Acacia Court Hotel has received varied feedback from guests with many praising it as a perfect spot for swimming and sunbathing. Described as beautiful, clean and well-maintained, the pool provides a refreshing and enjoyable experience for visitors. Guests have highlighted the pool as a great and terrific amenity with its overall nice appearance contributing to a pleasant stay.
However, some reviews noted that the outdoor pool area could benefit from better maintenance and attention and there were mentions of the pool being closed at certain times, sometimes early in the evening. The absence of shade over the pool was also mentioned, which might be a consideration for those sensitive to sun exposure. Despite these points, the positive feedback suggests that the outdoor pool remains a popular and well-loved feature of the Acacia Court Hotel.
Honeymoon
Acacia Court Hotel appears to be a highly recommended location for honeymooners with many reviews highlighting its suitability as a romantic destination. The hotel is frequently described as a great and perfect spot for a honeymoon with guests noting the beautiful views that enhance the romantic experience. The phrase "romantic honeymoon" is often used, suggesting an atmosphere that is ideal for newlyweds looking to celebrate their love.
However, there are some mixed opinions with a few guests indicating that it might not be the best choice for a honeymoon, noting mismatches between expectations and reality, particularly concerning the honeymoon suite. Despite this, the majority of reviews appreciate the hotel's ambiance and service, making it a generally favored choice for couples seeking a memorable honeymoon getaway.
Romantic
Acacia Court Hotel boasts a wealth of romantic features that make it an appealing choice for couples seeking an enchanting getaway. The hotel stands out for its romantic scenery, which includes stunning sea views that multiple guests described as very beautiful. Such picturesque vistas contribute to a romantic ambiance that is cherished by honeymooners and those on romantic trips. Ideal for couples, the hotel offers a lovely spot with a great romantic walk area that allows guests to soak in the natural beauty hand in hand.
Though a few reviews suggested that the lighting could be improved to better set the mood, the overall sentiment emphasizes the hotel's romantic location and charm. Whether enjoying the romantic view from their rooms or stepping out to explore the romantic spot on the grounds, guests are frequently delighted by the atmosphere. For those looking for a romantic place to stay, Acacia Court Hotel provides a memorable backdrop for love and connection, making it a great choice for a romantic getaway.
Beachfront
Acacia Court Hotel enjoys a prime beachfront location, offering guests stunning views of the sea and the scenic Cairns Esplanade. The hotel is ideally situated, providing easy access to both the beach and the city centre, making it convenient for leisurely strolls or cycling along the waterfront park. Guests consistently praise the beautiful ocean views, noting the picturesque setting right on the beach. Although the beachfront itself is not suitable for swimming, the overall location and vistas more than compensate for this. The hotel’s proximity to the Esplanade adds to its appeal, making it a favored spot for those seeking both beach and city experiences.
Yes, Acacia Court Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Acacia Court Hotel.
No, Acacia Court Hotel doesn't allow dogs.
Yes, parking facilities are available at Acacia Court Hotel.