Cairo Marriott Hotel & Omar Khayyam Casino
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Summary of reviewsThe Cairo Marriott Hotel & Omar Khayyam Casino, situated in the bustling heart of Cairo on Zamalek Island, offers guests an exceptional location with easy access to downtown attractions, shops, cafes and historic sites. This restored historic palace combines old-world charm and modern comfort with beautiful gardens and panoramic views of the Nile creating a serene retreat from the city's hustle and bustle.
The breakfast offerings at the hotel are diverse and cater to various tastes with a highlight being the on-site omelette station. Guests rave about the breakfast buffet's impressive variety and freshness, particularly enjoying the serene ambiance of the executive lounge. While some note inconsistencies in the breakfast quality and service, many leave satisfied with the overall experience.
Dinner at the various hotel restaurants receives high marks for its culinary variety, delicious local and international dishes and the quality of food, especially at the Egyptian restaurant. Although pricey and with occasional service issues, the dining experience remains largely enjoyable with courteous staff enhancing the experience.
Rooms at the hotel score high marks for comfort and spaciousness, often featuring lovely views of the Nile or gardens. However, many guests feel the rooms are dated, noting old furniture and outdated decor. Despite some maintenance issues, the overall comfort and cleanliness make for a satisfactory stay but call for modernization to meet higher expectations.
Cleanliness reviews are mixed with many guests praising the clean and well-maintained facilities, while others find areas for improvement such as dusty rooms and occasional neglect in common areas. The housekeeping staff generally receive commendations for their diligent work.
The staff’s friendliness, helpfulness and professionalism stand out prominently in reviews. Key individuals are often highlighted for their exceptional service and the front desk staff receive specific praise for their efficiency. However, some instances of slow service and unprofessional behavior are noted.
The free WiFi service is generally reliable, especially in public areas, though some guests report inconsistent connectivity in the rooms. However, most find the internet speed satisfactory.
The spa facilities are highlighted for their luxurious ambiance and diverse treatments, providing a high-quality relaxation experience. Guests appreciate the professional and friendly spa staff, although some report occasional booking difficulties and facilities out of order.
The gym is spacious and well-equipped, receiving praise for its clean environment and comprehensive fitness amenities, although some equipment updates are recommended. The pool area, nestled in beautiful gardens, offers a relaxing escape with a heated, well-maintained pool, though its small size and limited seating can be a drawback.
Family experiences are varied with the hotel offering a family-friendly atmosphere in some respects but not universally suited for all family types, particularly conservative families. Nonetheless, certain family amenities receive positive feedback.
The hotel's vibrant nightlife is a major attraction with its location in a lively neighborhood providing a variety of entertainment options. This dynamic atmosphere, coupled with the hotel's breathtaking architecture, makes it a lively spot, despite occasional noise concerns.
In conclusion, the Cairo Marriott Hotel & Omar Khayyam Casino is celebrated for its prime location, historic charm, excellent facilities and attentive staff. While there are areas for improvement, particularly in room modernization and service consistency, the overall guest experience remains positive and memorable.
Categories
The breakfast offerings at the hotel are diverse and cater to various tastes with a highlight being the on-site omelette station. Guests rave about the breakfast buffet's impressive variety and freshness, particularly enjoying the serene ambiance of the executive lounge. While some note inconsistencies in the breakfast quality and service, many leave satisfied with the overall experience.
Dinner at the various hotel restaurants receives high marks for its culinary variety, delicious local and international dishes and the quality of food, especially at the Egyptian restaurant. Although pricey and with occasional service issues, the dining experience remains largely enjoyable with courteous staff enhancing the experience.
Rooms at the hotel score high marks for comfort and spaciousness, often featuring lovely views of the Nile or gardens. However, many guests feel the rooms are dated, noting old furniture and outdated decor. Despite some maintenance issues, the overall comfort and cleanliness make for a satisfactory stay but call for modernization to meet higher expectations.
Cleanliness reviews are mixed with many guests praising the clean and well-maintained facilities, while others find areas for improvement such as dusty rooms and occasional neglect in common areas. The housekeeping staff generally receive commendations for their diligent work.
The staff’s friendliness, helpfulness and professionalism stand out prominently in reviews. Key individuals are often highlighted for their exceptional service and the front desk staff receive specific praise for their efficiency. However, some instances of slow service and unprofessional behavior are noted.
The free WiFi service is generally reliable, especially in public areas, though some guests report inconsistent connectivity in the rooms. However, most find the internet speed satisfactory.
The spa facilities are highlighted for their luxurious ambiance and diverse treatments, providing a high-quality relaxation experience. Guests appreciate the professional and friendly spa staff, although some report occasional booking difficulties and facilities out of order.
The gym is spacious and well-equipped, receiving praise for its clean environment and comprehensive fitness amenities, although some equipment updates are recommended. The pool area, nestled in beautiful gardens, offers a relaxing escape with a heated, well-maintained pool, though its small size and limited seating can be a drawback.
Family experiences are varied with the hotel offering a family-friendly atmosphere in some respects but not universally suited for all family types, particularly conservative families. Nonetheless, certain family amenities receive positive feedback.
The hotel's vibrant nightlife is a major attraction with its location in a lively neighborhood providing a variety of entertainment options. This dynamic atmosphere, coupled with the hotel's breathtaking architecture, makes it a lively spot, despite occasional noise concerns.
In conclusion, the Cairo Marriott Hotel & Omar Khayyam Casino is celebrated for its prime location, historic charm, excellent facilities and attentive staff. While there are areas for improvement, particularly in room modernization and service consistency, the overall guest experience remains positive and memorable.
Luxury Hotel
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Casino Hotel
Hotel with Spa
Spa facilities:
Outdoor pool(s)
Heated pool(s)
Private massage and treatment room(s)
Sauna(s)
Steam room(s) / Hammam(s)
Hot tub(s) / Jacuzzi(s)
Relaxation Room(s)
Mud bath(s)
Fitness area
Sun loungers
Spa facilities opening hours: 10:00 - 22:00
Cost for using spa facilities: Free for guests / The charge will be for the Spa treatments
Show more...Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
Hotel with Gym
Gym equipment:
Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc.
Exercise machine(s) - Multi exercise station(s) - Special-purpose exercise device(s) - etc.
Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.
Resistance bands - Balance trainers - etc.
Cost for using the gym: Free for guests
Gym opening hours: 24 hours
Show more...5-Star Hotel
Guest Reviews
Nestled in the vibrant heart of Cairo on the picturesque Zamalek island, the Cairo Marriott Hotel & Omar Khayyam Casino boasts an unparalleled location, offering guests easy access to downtown attractions, shops, cafes and restaurants. This historic palace, beautifully restored, combines old-world charm with modern amenities and is an architectural gem with its lush gardens and panoramic Nile views. Guests frequently commend the hotel's proximity to key entertainment venues and tourist sites, making it an ideal base for exploring the city. The serene garden and refreshing pool provide a peaceful retreat from the city's hustle and bustle. The hotel's centrality ensures convenience for business travelers and tourists alike with taxis readily available and all major attractions within easy reach. Though some reviews mention the area can be busy and crowded, the hotel's excellent service, top-notch facilities and captivating historic ambiance make it a standout choice for visitors seeking both comfort and elegance in Cairo.
Cairo Marriott Hotel & Omar Khayyam Casino offers a diverse breakfast experience catering to a variety of tastes. Many guests commend the splendid assortment available at the breakfast buffet, particularly noting its impressive variety and freshness. The on-site omelette station, especially praised for Chef Walid's efficiency, stands out as a highlight. The executive lounge on the 18th floor is another popular option, providing a serene atmosphere and lovely views, where both breakfast and dinner services receive favorable mentions.
While the breakfast has earned accolades for its cleanliness and the delicious offerings, some guests feel it falls short at times, citing repetition and limited options. The quality can also fluctuate with some describing it as amazing and others finding it very basic or ordinary. The experience can be hit or miss depending on the day and crowd size with occasional reports of slow service and disorganization.
In summary, while the hotel's breakfast service has its highs and lows, many guests leave satisfied by the variety and quality of food, as well as the pleasant settings in which they dine.
The dining experience at the Cairo Marriott Hotel & Omar Khayyam Casino offers a mix of culinary delights and varied options. Guests frequently rave about the Egyptian restaurant, describing it as wonderful, delicious and clean, highlighting it as a notable feature. The diversity in food and restaurant choices impresses many with mentions of an excellent selection of local and international cuisines, world-class food and a variety of dining venues, including a steakhouse and garden restaurants. The overall quality of food is often described as good, amazing and tasty with particular praise for the delicious cakes in the lobby café and the must-try short ribs.
However, there are some concerns noted by guests, such as food needing improvement to meet the hotel's standards and some finding the restaurants expensive. Specific complaints include food poisoning from a restaurant, the slowness of service and an unsatisfactory breakfast. Despite these issues, the dining staff are often praised for their courteous service and efficiency with special mentions of standout employees like the egg station chef and a server at Tuscany.
In conclusion, while the dining experience at the Cairo Marriott Hotel & Omar Khayyam Casino has its highs and lows, the overwhelming sentiment leans towards a positive experience with plenty of restaurant options and an enjoyable variety of food offerings.
The rooms at the Cairo Marriott Hotel & Omar Khayyam Casino offer a mix of comfort and spaciousness, often highlighted by beautiful views of the Nile or the garden from private balconies. Many guests appreciated the large room sizes, comfortable beds and the quiet, clean environment ensuring a good night’s sleep. However, the overwhelming consensus is that the rooms are quite dated, featuring old and worn-out furniture, outdated decor and bathrooms that need significant upgrades. Maintenance issues such as faulty air conditioning, slow room service and lack of cleanliness in some cases were also mentioned. While some rooms were noted to be clean and comfortable, the aging interiors and need for renovation were frequently brought up. Overall, the potential for improvement is evident, particularly in modernizing the furniture and upgrading the room amenities to meet the higher standards expected from a reputable hotel brand.
The beds at the Cairo Marriott Hotel & Omar Khayyam Casino receive predominantly positive feedback from guests. Many highlight their comfort, noting the soft mattresses and pillows. Some reviews specifically mention the beds being spacious with some guests finding the bedding super comfortable and exceptionally well-sized twin beds. The beds are often described as clean, tidy and providing a great level of comfort, contributing to a restful stay.
However, a few reviews point out inconsistencies, such as mattresses that are too soft or sagging and some rooms that potentially need renovation due to backache complaints. Despite these issues, replacements and attention to mattress quality have been noted. Instances of cleanliness issues and discomfort due to worn-out or bending mattresses were also mentioned, albeit less frequently. Overall, when it comes to the comfort of the beds, many guests seem to be very satisfied, which adds to the appeal of the hotel.
The Cairo Marriott Hotel & Omar Khayyam Casino receives mixed reviews concerning cleanliness. Many guests commend the hotel for its overall cleanliness, describing it as very clean, well-maintained and comfortable. They note clean rooms and bathrooms with excellent service from housekeeping staff, particularly praising the thorough cleaning on specific floors.
However, a significant number of reviews highlight areas needing improvement. Several guests mentioned that their rooms, especially the bathrooms, were not cleaned to a five-star standard with instances of dusty rooms, dirty carpets and moldy shower curtains. Some guests also noted cigarette smells and reported that the pillow and blanket cleanliness were subpar. Additionally, issues such as light curtains that do not block sunlight and occasional neglected cleanliness in common areas were mentioned.
The hotel facilities and its historical charm receive praise, but some guests feel that rooms urgently need renovation and better maintenance. The cleanliness of the air conditioning units was also a concern with one guest falling ill due to its dirtiness.
In summary, while the Cairo Marriott Hotel & Omar Khayyam Casino maintains a reputation for cleanliness in many areas, it appears there are inconsistencies in the housekeeping standards which need addressing to meet the expectations of all guests.
The staff at the Cairo Marriott Hotel & Omar Khayyam Casino receive high praise for their friendliness, helpfulness and professionalism. Many guests appreciated their warm welcome and attentive service, highlighting individuals like Qamar, Mina and Ahmed for their exceptional hospitality. The front desk and reception teams are particularly lauded for their efficient and friendly check-in processes. Housekeeping and concierge services also receive commendations for their polite and respectful behavior.
However, the reviews are mixed, reflecting some inconsistencies in service quality. While many staff members exhibit professionalism and kindness, a few instances of unprofessional behavior and slow service have been noted. Some guests reported issues with the reception staff’s attitude and slow check-in and check-out procedures. The handling of security checks and the behavior of certain staff members at the entrance also drew negative feedback.
Overall, despite some areas needing improvement, the hotel staff's positive interactions, helpfulness and dedication to guest comfort leave a strong impression with many guests expressing gratitude for the care and excellent service provided during their stay.
The WiFi at Cairo Marriott Hotel & Omar Khayyam Casino receives generally positive feedback from guests. Many guests find the WiFi to be good, particularly highlighting the strong, reliable connection in the lobby area. The internet speed is consistently described as very good, excellent and great, contributing to a satisfying experience whether for work or leisure. However, some guests have noted that WiFi can be weak or inconsistent in the rooms. Those staying on higher floors appreciated the strong signal. Overall, while the WiFi service is deemed good by the majority, there are occasional lapses in consistency, particularly in-room connectivity.
The spa at Cairo Marriott Hotel & Omar Khayyam Casino boasts spacious facilities and diverse treatments, offering a luxurious and relaxing experience. The amenities, including a sauna and gym relaxation area, are excellent, although occasionally the steam room might be out of order. Guests frequently praise the spa for its world-class, top-notch quality and consider it one of the best in Cairo.
Despite some challenges, such as occasional difficulty in making reservations and a need for more attentive staff, the overall experience remains highly satisfactory. The spa staff, including therapists and front personnel, are often described as friendly, professional and accommodating. Guests have highlighted memorable massages and find the spa's finishes and atmosphere to contribute significantly to their relaxation. However, the spa's location could be more convenient in relation to guest rooms.
Overall, the spa provides a professional, pleasant and often amazing experience, making it a noteworthy feature of the hotel.
The Cairo Marriott Hotel & Omar Khayyam Casino is home to a well-regarded gym boasting one of the largest fitness spaces in Cairo. Guests have consistently praised its ample size and beautiful, clean fitness rooms. The gym is well-equipped, offering sufficient facilities to meet most workout needs. Despite some mentions of outdated equipment and areas requiring maintenance, the majority of guests find the gym to be among the better ones they’ve encountered. Notably, the gym service is good and the surroundings are kept clean, even though some amenities like the steam room require attention. Overall, the gym contributes positively to the hotel's appeal, complementing its very good location.
The Cairo Marriott Hotel & Omar Khayyam Casino offers guests a well-regarded pool experience, set amidst magnificent and well-maintained gardens. The pool is heated, providing comfortable swimming year-round and is generally kept very clean. Many visitors find the outdoor pool beautiful and relaxing, often describing the pool area as lovely and tranquil. The green and calm surroundings add to the atmosphere, especially when enjoying breakfast nearby.
However, there are some downsides. The pool is relatively small, often leading to a crowded experience, particularly on weekends. Guests have also noted issues with insufficient seating or chairs around the pool area. Some reviews indicate that the service staff at the pool could be more attentive, but the poolside services are praised as impeccable when they meet expectations.
Overall, the pool garners positive remarks for its cleanliness, beauty and the serene garden setting, making it a pleasant feature despite some limitations regarding size and seating availability.
Cairo Marriott Hotel & Omar Khayyam Casino offers a mixed experience for family travelers. While some guests highlight the fantastic and family-friendly location, wonderful daily atmosphere and adequate space for families, others find the environment less suitable for family-oriented guests. The hotel's facilities and services receive high praise for their quality and the cooperative spirit of the staff. Despite these positives, a significant number of reviews suggest that the hotel is not ideal for families with some explicitly stating it's not suitable for conservative families or groups of women. Yet, there are also recommendations and positive mentions about the family amenities, making it clear that experiences can vary. Overall, the hotel promises relaxation and leisure, but families should consider specific needs and preferences before booking.
The Cairo Marriott Hotel & Omar Khayyam Casino offers a robust nightlife experience that captivates guests with its variety and vibrancy. Nestled in the lively Zamalek neighborhood, this hotel places visitors in the heart of a bustling area teeming with nightlife options. The hotel itself provides engaging nighttime activities, often featuring extended parties or DJ sets that add a dynamic flair to each evening.
Just steps away, guests can explore a plethora of bars and clubs like Pier88, Pascià, Harris Bar and Aperitivo. These venues, located along the river and throughout the area, contribute to the overall vibrant atmosphere, accommodating different nationalities and creating a cosmopolitan vibe. The hotel's grand architecture, reminiscent of a palace, adds a touch of elegance to the nighttime outings, enhancing the overall experience.
While the surrounding nightlife is vibrant and multifaceted, it is noted that the energetic ambiance is accompanied by high noise levels, both within the hotel premises and out on the streets. Despite occasional loud discussions among staff members, the general lively ambiance ensures a memorable and exciting stay for those seeking an engaging nightlife scene.
Situated in Cairo, the Cairo Marriott Hotel & Omar Khayyam Casino has garnered mixed reviews concerning its five-star rating, facilities and services. Several guests emphasize its status as a genuine five-star hotel, praising the luxurious stay, exceptional service and beautiful elegance that make it one of the best options for residency in Egypt. The hotel's arrangement and organization are noted as reflecting true five-star standards.
However, some guests feel that the hotel's overall condition, particularly the cleanliness and staff professionalism, falls short of five-star expectations. There are mentions of rooms feeling old and jaded and some facilities being more akin to a cafeteria than a premium hotel setting. A few reviews highlight that the employees’ treatment, especially in the restaurant and cafeteria, does not align with five-star standards, thus not justifying the luxury expense.
Although there are differing opinions, the general consensus points to a disparity between the five-star rating and the actual experience with some guests finding the hotel deserving of its rating, while others believe it does not meet the high standards typically associated with a five-star establishment.
The Cairo Marriott Hotel & Omar Khayyam Casino stands out as an excellent choice for business travelers. The hotel offers a range of amenities catering specifically to professional needs, ensuring a comfortable and efficient stay. Guests have highlighted the VIP treatment at the Businessmen's Office and the well-equipped business center, both of which are integral to a successful business trip. The availability of conference rooms equipped with a variety of snacks and helpful staff enhance the venue's suitability for meetings and conferences.
The suites are particularly conducive to business with ideal spaces for meetings, while the efficient WiFi supports work-related tasks seamlessly. The executive lounge also receives high praise, offering a relaxing environment with excellent service and a great selection of restaurants. The hotel's location adds to its appeal, providing easy access to amenities and business districts, making commuting convenient for travelers.
Despite some minor issues with reception service for room reservations, the overall hospitality has been rated good with super friendly staff enhancing the business experience. The historical ambiance and luxury of the hotel contribute further to its charm, creating an inviting atmosphere for both work and leisure activities. The combination of excellent business services, good service for business needs and a range of facilities including grocery stores, barber services and restaurants, ensures that the Cairo Marriott Hotel & Omar Khayyam Casino is not just a place to stay, but a comprehensive hub for business travelers.
The Cairo Marriott Hotel & Omar Khayyam Casino receives commendable feedback for its accessibility features. Guests noted its accessibility with ramps and elevators, making it easy for travelers with disabilities to navigate the hotel. Accessible rooms and wheelchair-friendly facilities were highlighted, ensuring convenience for all guests. The hotel's lobby was found to be useful with shops that offer gifts, souvenirs and room supplies, adding to the overall convenience.
In terms of transport, the hotel is accessible by public transport and taxi, providing multiple travel options. Some reviews suggested that travelers with disabilities should request rooms equipped with roll-in showers to ensure ease during their stay. Cleanliness of rooms was also praised, contributing to a comfortable experience.
While there were minor suggestions for renovation and ensuring all areas are universally accessible, the overall sentiment confirmed the hotel's excellent accessibility, making it a reliable option for all guests.
The Cairo Marriott Hotel & Omar Khayyam Casino offers guests an exciting gaming experience right on the premises. Visitors frequently mention the high security around the casino, making it a safe and secure environment for gaming enthusiasts. This small but vibrant casino garners positive remarks for its beauty and fantastic atmosphere. Many guests note having a blast and unforgettable experiences there with some even winning big during their casino sessions. Despite its smaller size, the casino is quite busy, attracting a large crowd regularly. For those looking for nightlife, the casino area also offers access to vibrant nightclubs. Overall, the Omar Khayyam Casino within the Cairo Marriott is highly praised for providing a fun and memorable experience.
The outdoor pool at the Cairo Marriott Hotel & Omar Khayyam Casino receives high praise for its beauty, size and cleanliness. Guests describe it as beautifully heated and lovely, providing a relaxing and well-maintained space. The pool area is noted for being peaceful and private, making it an enjoyable retreat for guests. Visitors appreciate spending both days and nights around the inviting outdoor pool and garden spaces. The hotel's setting with balconies overlooking the garden and the Nile, adds to the overall appeal. Some minor criticisms include the pool size and occasional inattentiveness of the service staff, but these do not overshadow the positive experiences most guests report. Overall, the outdoor pool and its surrounding areas contribute significantly to the guests' satisfaction.
Cairo Marriott Hotel & Omar Khayyam Casino has garnered commendations from honeymooners for its romantic ambiance. Described as a perfect honeymoon destination, the hotel offers a historical setting that enhances the charm of a romantic getaway. Many reviews highlight the special arrangements made for newlyweds, making it an ideal spot for a honeymoon. The hotel's location and ambiance are cited repeatedly as being well-suited for honeymoon stays.
The Cairo Marriott Hotel & Omar Khayyam Casino stands out as one of the most luxurious accommodations in Cairo, successfully combining old-world charm with modern efficiency. The hotel exudes elegance and sophistication in every corner, offering guests a sense of grandiose, reminiscent of a palace set on the Nile. The surroundings are not only elegant but also authentically reflect the rich history and class it signifies.
Guests appreciate the magnificent renovation and the luxurious halls and exterior, which add to the overall sense of opulence. The decor is modern yet maintains an old-style quality that brings about a unique fusion of historical ambiance and contemporary luxury. Despite not being the newest hotel, it remains impeccably clean with luxury amenities and accommodations that are undoubtedly five-star.
Service at the hotel has been consistently praised as outstanding with staff who add to the luxury experience by making guests feel at home. However, the hotel's youthful and sometimes congested environment might not be ideal for those seeking a quiet, romantic getaway.
Overall, the Cairo Marriott Hotel & Omar Khayyam Casino offers a luxurious stay that rivals other top-tier hotels in Cairo. It is noted as one of the most beautiful hotels in the city, making it a highly recommended option for travelers seeking comfort, history and sophistication.
The Cairo Marriott Hotel & Omar Khayyam Casino is highly regarded for its romantic appeal, making it an excellent choice for honeymooners and couples seeking a romantic getaway. Guests have praised the hotel's beautiful and romantic setting, particularly highlighting the romantic views from the rooms and the enchanting garden area. The ambiance is described as excellent and historical with unique stories about the hotel adding to the overall charm. Romantic dinners are also available, further enhancing the romantic experience. The combination of its unique place, historical ambiance and exceptional atmosphere makes it a standout choice for a memorable and romantic stay.
Location Show Map
Location
Breakfast
While the breakfast has earned accolades for its cleanliness and the delicious offerings, some guests feel it falls short at times, citing repetition and limited options. The quality can also fluctuate with some describing it as amazing and others finding it very basic or ordinary. The experience can be hit or miss depending on the day and crowd size with occasional reports of slow service and disorganization.
In summary, while the hotel's breakfast service has its highs and lows, many guests leave satisfied by the variety and quality of food, as well as the pleasant settings in which they dine.
Dinner
However, there are some concerns noted by guests, such as food needing improvement to meet the hotel's standards and some finding the restaurants expensive. Specific complaints include food poisoning from a restaurant, the slowness of service and an unsatisfactory breakfast. Despite these issues, the dining staff are often praised for their courteous service and efficiency with special mentions of standout employees like the egg station chef and a server at Tuscany.
In conclusion, while the dining experience at the Cairo Marriott Hotel & Omar Khayyam Casino has its highs and lows, the overwhelming sentiment leans towards a positive experience with plenty of restaurant options and an enjoyable variety of food offerings.
Rooms
Beds
However, a few reviews point out inconsistencies, such as mattresses that are too soft or sagging and some rooms that potentially need renovation due to backache complaints. Despite these issues, replacements and attention to mattress quality have been noted. Instances of cleanliness issues and discomfort due to worn-out or bending mattresses were also mentioned, albeit less frequently. Overall, when it comes to the comfort of the beds, many guests seem to be very satisfied, which adds to the appeal of the hotel.
Cleanliness
However, a significant number of reviews highlight areas needing improvement. Several guests mentioned that their rooms, especially the bathrooms, were not cleaned to a five-star standard with instances of dusty rooms, dirty carpets and moldy shower curtains. Some guests also noted cigarette smells and reported that the pillow and blanket cleanliness were subpar. Additionally, issues such as light curtains that do not block sunlight and occasional neglected cleanliness in common areas were mentioned.
The hotel facilities and its historical charm receive praise, but some guests feel that rooms urgently need renovation and better maintenance. The cleanliness of the air conditioning units was also a concern with one guest falling ill due to its dirtiness.
In summary, while the Cairo Marriott Hotel & Omar Khayyam Casino maintains a reputation for cleanliness in many areas, it appears there are inconsistencies in the housekeeping standards which need addressing to meet the expectations of all guests.
Staff
However, the reviews are mixed, reflecting some inconsistencies in service quality. While many staff members exhibit professionalism and kindness, a few instances of unprofessional behavior and slow service have been noted. Some guests reported issues with the reception staff’s attitude and slow check-in and check-out procedures. The handling of security checks and the behavior of certain staff members at the entrance also drew negative feedback.
Overall, despite some areas needing improvement, the hotel staff's positive interactions, helpfulness and dedication to guest comfort leave a strong impression with many guests expressing gratitude for the care and excellent service provided during their stay.
Wi-Fi
Spa
Despite some challenges, such as occasional difficulty in making reservations and a need for more attentive staff, the overall experience remains highly satisfactory. The spa staff, including therapists and front personnel, are often described as friendly, professional and accommodating. Guests have highlighted memorable massages and find the spa's finishes and atmosphere to contribute significantly to their relaxation. However, the spa's location could be more convenient in relation to guest rooms.
Overall, the spa provides a professional, pleasant and often amazing experience, making it a noteworthy feature of the hotel.
Gym
Pool
However, there are some downsides. The pool is relatively small, often leading to a crowded experience, particularly on weekends. Guests have also noted issues with insufficient seating or chairs around the pool area. Some reviews indicate that the service staff at the pool could be more attentive, but the poolside services are praised as impeccable when they meet expectations.
Overall, the pool garners positive remarks for its cleanliness, beauty and the serene garden setting, making it a pleasant feature despite some limitations regarding size and seating availability.
Family
Nightlife
Just steps away, guests can explore a plethora of bars and clubs like Pier88, Pascià, Harris Bar and Aperitivo. These venues, located along the river and throughout the area, contribute to the overall vibrant atmosphere, accommodating different nationalities and creating a cosmopolitan vibe. The hotel's grand architecture, reminiscent of a palace, adds a touch of elegance to the nighttime outings, enhancing the overall experience.
While the surrounding nightlife is vibrant and multifaceted, it is noted that the energetic ambiance is accompanied by high noise levels, both within the hotel premises and out on the streets. Despite occasional loud discussions among staff members, the general lively ambiance ensures a memorable and exciting stay for those seeking an engaging nightlife scene.
5 Star
However, some guests feel that the hotel's overall condition, particularly the cleanliness and staff professionalism, falls short of five-star expectations. There are mentions of rooms feeling old and jaded and some facilities being more akin to a cafeteria than a premium hotel setting. A few reviews highlight that the employees’ treatment, especially in the restaurant and cafeteria, does not align with five-star standards, thus not justifying the luxury expense.
Although there are differing opinions, the general consensus points to a disparity between the five-star rating and the actual experience with some guests finding the hotel deserving of its rating, while others believe it does not meet the high standards typically associated with a five-star establishment.
Business
The suites are particularly conducive to business with ideal spaces for meetings, while the efficient WiFi supports work-related tasks seamlessly. The executive lounge also receives high praise, offering a relaxing environment with excellent service and a great selection of restaurants. The hotel's location adds to its appeal, providing easy access to amenities and business districts, making commuting convenient for travelers.
Despite some minor issues with reception service for room reservations, the overall hospitality has been rated good with super friendly staff enhancing the business experience. The historical ambiance and luxury of the hotel contribute further to its charm, creating an inviting atmosphere for both work and leisure activities. The combination of excellent business services, good service for business needs and a range of facilities including grocery stores, barber services and restaurants, ensures that the Cairo Marriott Hotel & Omar Khayyam Casino is not just a place to stay, but a comprehensive hub for business travelers.
Accessible
In terms of transport, the hotel is accessible by public transport and taxi, providing multiple travel options. Some reviews suggested that travelers with disabilities should request rooms equipped with roll-in showers to ensure ease during their stay. Cleanliness of rooms was also praised, contributing to a comfortable experience.
While there were minor suggestions for renovation and ensuring all areas are universally accessible, the overall sentiment confirmed the hotel's excellent accessibility, making it a reliable option for all guests.
Casino
Outdoor Pool
Honeymoon
Luxury
Guests appreciate the magnificent renovation and the luxurious halls and exterior, which add to the overall sense of opulence. The decor is modern yet maintains an old-style quality that brings about a unique fusion of historical ambiance and contemporary luxury. Despite not being the newest hotel, it remains impeccably clean with luxury amenities and accommodations that are undoubtedly five-star.
Service at the hotel has been consistently praised as outstanding with staff who add to the luxury experience by making guests feel at home. However, the hotel's youthful and sometimes congested environment might not be ideal for those seeking a quiet, romantic getaway.
Overall, the Cairo Marriott Hotel & Omar Khayyam Casino offers a luxurious stay that rivals other top-tier hotels in Cairo. It is noted as one of the most beautiful hotels in the city, making it a highly recommended option for travelers seeking comfort, history and sophistication.
Romantic
No, Cairo Marriott Hotel & Omar Khayyam Casino doesn't have any pool.
Yes, a spa is available at Cairo Marriott Hotel & Omar Khayyam Casino. For more information, read the answers to the Spa questionnaire
No, Cairo Marriott Hotel & Omar Khayyam Casino doesn't allow dogs.
No, parking facilities aren't available at Cairo Marriott Hotel & Omar Khayyam Casino.
Yes, Cairo Marriott Hotel & Omar Khayyam Casino has a gym. For more information, read the answers to the Gym questionnaire
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