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Summary of reviewsProtur Turo Pins 4* SUP has received widespread praise for several key aspects, making it a highly recommended destination for various types of travelers.
The hotel's location is a blend of tranquility and accessibility. Set in a quiet area, it is nonetheless close to the heart of Cala Ratjada, where guests can enjoy lively evening activities, shops, bars and restaurants within a short walk. Proximity to beautiful beaches like Cala Agulla, reachable within 10-15 minutes, enhances the convenience for beachgoers. Though some beaches might be a bit far for young children, the overall location offers a serene yet accessible environment ideal for relaxation and exploration.
Guests are particularly impressed with the hotel's breakfast and dinner offerings. The breakfast buffet is expansive and luxurious with fresh options including sparkling wine and gluten-free items. Dinner continues the high standard with a variety of international dishes, themed evenings and an always-changing buffet that keeps guests pleasantly surprised. There are occasional minor complaints regarding coffee and certain flavors, but overall, the dining experience is a highlight.
Rooms at Protur Turo Pins are another strong point. They're often described as spacious, clean and comfortable, boasting large beds, balconies and daily housekeeping. While some furnishings might feel outdated, the overall room quality, including specific accommodations like Junior Suites and those with whirlpool baths, is well-received.
Cleanliness across the hotel is consistently high with spotless rooms and well-maintained common areas. The outdoor pool area, surrounded by trees and featuring a pool bar, adds to the appeal, making it a peaceful spot for relaxation.
The staff at Protur Turo Pins receive abundant praise for their friendliness and professionalism. From reception to dining and cleaning services, the staff's dedication and pleasant demeanor significantly enhance the guest experience, creating an inviting and warm atmosphere. Their attentiveness is particularly noted by families, as they go the extra mile to accommodate children.
WiFi is free and generally reliable, although some areas, especially on the higher floors of certain blocks, might have weaker coverage. This minor inconvenience does not overshadow the overall positive connectivity experience.
The hotel's spa and gym offer good amenities, though there is room for improvement. The spa is clean and features a variety of facilities, but some guests found issues like cold pool water or non-functional amenities. Similarly, the gym is well-maintained and equipped, though it could benefit from more space and variety in equipment.
The pool facilities are a major draw with a large and clean main pool, child-friendly sections and convenient amenities like a pool bar and plenty of sun loungers. While the children's pool can be cold and some parts of the pool area could use updating, the overall experience is pleasant and safe, enhanced by a lifeguard presence.
Finally, the hotel shines as a family-friendly destination, offering numerous kid-friendly amenities like playgrounds, a kids' pool with a slide, a mini disco and a kids' club. Spacious family rooms and meticulous cleanliness round out the family-oriented appeal.
In summary, Protur Turo Pins 4* SUP stands out for its excellent location, high-quality dining, comfortable accommodations, commendable cleanliness, friendly staff, reliable WiFi and family-friendly amenities, making it a top choice for travelers seeking a blend of relaxation and activity during their stay in Cala Ratjada.
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