Hôtel Montmorency & Spa
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Summary of reviewsHôtel Montmorency & Spa is highly praised for its unbeatable location, situated right next to the entrance of the famous Carcassonne Citadel. Guests appreciate the convenience of being within a short walking distance from the medieval city's main attractions and the hotel’s beautiful, landscaped gardens which offer a serene retreat. The immediate access to the fortress, along with nearby amenities such as bars, restaurants and cafes, enhances the historical charm and modern convenience of the hotel.
The breakfast experience at Hôtel Montmorency & Spa is generally well-received with guests enjoying a delicious and hearty selection of regional products. The breakfast area, particularly the terrace with its breathtaking views of the city walls, is highly commended. While some guests feel the breakfast could use a more varied selection and better value for money, the quality and taste of the food, coupled with the friendly service, make for a satisfying start to the day.
The dining experience at the hotel offers mixed feedback. While the tranquil decor and bar ambiance receive positive mentions, the dinner menu is considered limited and some items, such as canned pasta and mediocre charcuterie, fall short of expectations. The bar is a social hub but can be noisy, affecting the overall dining experience. Many guests enjoy simple evening meals and recommend exploring other dining options nearby.
Rooms at Hôtel Montmorency & Spa are noted for their unique and creative decor, comfortable beds and cleanliness. Rooms with terraces and garden access are particularly charming. However, the room sizes and amenities receive some criticism with guests finding them too small and occasionally impractical. Issues like outdated decor, lack of mirrors and soundproofing are also mentioned. Despite these drawbacks, the rooms’ aesthetic appeal and comfort are appreciated by many visitors.
Cleanliness at the hotel is generally commendable with many guests highlighting the spotless rooms and well-kept facilities. However, some inconsistencies such as dusty carpets and mold in bathrooms were reported. Public areas like the terrace and pool occasionally fall short of the high standards. Nevertheless, the overall cleanliness and the pleasant gardens contribute positively to the guest experience.
The staff at Hôtel Montmorency & Spa receive high praise for their friendly, warm and attentive service. The reception team is particularly lauded for their professionalism and helpfulness. Despite a few instances of miscommunication and cleanliness lapses, the overall sentiment towards the staff is exceptionally positive with guests appreciating their dedication to creating a welcoming atmosphere.
Wi-Fi service at the hotel varies with several guests experiencing significant connectivity issues, including poor signal strength and frequent disconnections. Improvements in Wi-Fi coverage and reliability would enhance the overall guest experience.
The spa is a standout feature, offering a serene escape with beautiful facilities such as a heated pool, outdoor jacuzzi and hammam. Guests enjoy the relaxing treatments provided by professional staff. However, the additional costs for spa access, limited hours and occasional maintenance issues are points of concern.
The pool area is highly regarded for its relaxing environment, cleanliness and beautiful views of the surrounding medieval city. The outdoor heated pool and jacuzzi are popular amenities. Minor inconveniences such as the separation of the pool from the hotel and limited availability of sun loungers are noted but do not significantly detract from the positive experience.
Parking options at Hôtel Montmorency & Spa are appreciated for their security and convenience. The availability of secure, private and close-by parking is a significant plus, although the fees are considered somewhat expensive by some guests. Maneuvering within the parking area can be challenging due to tight spots.
Hôtel Montmorency & Spa provides a family-friendly environment with staff that cater efficiently to families of various sizes. The welcoming atmosphere and attentive service make it a delightful stay for guests traveling with children.
Categories
The breakfast experience at Hôtel Montmorency & Spa is generally well-received with guests enjoying a delicious and hearty selection of regional products. The breakfast area, particularly the terrace with its breathtaking views of the city walls, is highly commended. While some guests feel the breakfast could use a more varied selection and better value for money, the quality and taste of the food, coupled with the friendly service, make for a satisfying start to the day.
The dining experience at the hotel offers mixed feedback. While the tranquil decor and bar ambiance receive positive mentions, the dinner menu is considered limited and some items, such as canned pasta and mediocre charcuterie, fall short of expectations. The bar is a social hub but can be noisy, affecting the overall dining experience. Many guests enjoy simple evening meals and recommend exploring other dining options nearby.
Rooms at Hôtel Montmorency & Spa are noted for their unique and creative decor, comfortable beds and cleanliness. Rooms with terraces and garden access are particularly charming. However, the room sizes and amenities receive some criticism with guests finding them too small and occasionally impractical. Issues like outdated decor, lack of mirrors and soundproofing are also mentioned. Despite these drawbacks, the rooms’ aesthetic appeal and comfort are appreciated by many visitors.
Cleanliness at the hotel is generally commendable with many guests highlighting the spotless rooms and well-kept facilities. However, some inconsistencies such as dusty carpets and mold in bathrooms were reported. Public areas like the terrace and pool occasionally fall short of the high standards. Nevertheless, the overall cleanliness and the pleasant gardens contribute positively to the guest experience.
The staff at Hôtel Montmorency & Spa receive high praise for their friendly, warm and attentive service. The reception team is particularly lauded for their professionalism and helpfulness. Despite a few instances of miscommunication and cleanliness lapses, the overall sentiment towards the staff is exceptionally positive with guests appreciating their dedication to creating a welcoming atmosphere.
Wi-Fi service at the hotel varies with several guests experiencing significant connectivity issues, including poor signal strength and frequent disconnections. Improvements in Wi-Fi coverage and reliability would enhance the overall guest experience.
The spa is a standout feature, offering a serene escape with beautiful facilities such as a heated pool, outdoor jacuzzi and hammam. Guests enjoy the relaxing treatments provided by professional staff. However, the additional costs for spa access, limited hours and occasional maintenance issues are points of concern.
The pool area is highly regarded for its relaxing environment, cleanliness and beautiful views of the surrounding medieval city. The outdoor heated pool and jacuzzi are popular amenities. Minor inconveniences such as the separation of the pool from the hotel and limited availability of sun loungers are noted but do not significantly detract from the positive experience.
Parking options at Hôtel Montmorency & Spa are appreciated for their security and convenience. The availability of secure, private and close-by parking is a significant plus, although the fees are considered somewhat expensive by some guests. Maneuvering within the parking area can be challenging due to tight spots.
Hôtel Montmorency & Spa provides a family-friendly environment with staff that cater efficiently to families of various sizes. The welcoming atmosphere and attentive service make it a delightful stay for guests traveling with children.
Hotel with EV Charging Stations
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled right next to the entrance of the famed Carcassonne Citadel, Hôtel Montmorency & Spa boasts an exceptional and unbeatable location that guests consistently rave about. The proximity to the medieval city is remarkable with many reviews highlighting its strategic position right at the foot of the citadel. Visitors can enjoy stunning views of the city walls and immediate access to the fortress, a mere stone's throw away. This prime spot enables guests to explore the historical wonders of Carcassonne without the hassle of transportation, as the hotel is often noted to be just a few minutes' walk from the main attractions.
The setting is not only convenient but also picturesque with beautifully landscaped gardens providing a tranquil retreat in a historically rich environment. Guests appreciate the serene and green surroundings that seamlessly blend with the medieval backdrop. The easy access to the city, combined with the hotel’s well-designed and comfortable rooms, contributes to a delightful stay.
Furthermore, the location's convenience extends to nearby amenities such as bars, restaurants and cafes, ensuring that visitors are never far from the vibrant local scene. This perfect melding of historical charm and modern convenience makes Hôtel Montmorency & Spa a top choice for travelers seeking both comfort and an authentic Carcassonne experience.
Guests at Hôtel Montmorency & Spa generally commend the quality and taste of the breakfast, often describing it as delicious, substantial, hearty and featuring regional products. The breakfast area itself garners high praise, particularly for its lovely decor and breathtaking views of the city walls and the citadel. Breakfast on the terrace is highly appreciated, adding to the overall pleasant experience with a serene atmosphere and good service.
However, numerous guests feel that the breakfast is somewhat overpriced and could benefit from a more varied selection, expressing a preference for buffet-style service as opposed to the current table service. Suggestions were made for more fresh products, such as fruits and pastries and a greater variety of options to cater to different tastes. Coffee has occasionally received mixed reviews with some guests finding it too light.
Despite these criticisms, the quality of the food, including fresh, local products, generally receives high marks. The breakfast experience is made even more enjoyable by the friendly and attentive staff. Overall, while there are some areas for improvement, particularly concerning value for money and variety, guests overall find the breakfast to be a worthwhile and satisfying part of their stay at Hôtel Montmorency & Spa.
Hôtel Montmorency & Spa offers an overall charming dining experience, though it may not be the ideal spot for a comprehensive meal. The calm decor provides a tranquil setting for meals and the location is fantastic, offering a lovely view of the citadel, a perfect backdrop for a pre-dinner drink. While the bar is seen as very good and offers a friendly atmosphere, some guests felt the service could be more professional and speedy.
Evening dinners and snacks have received mixed feedback with some guests finding joy in simple offerings like soup, bread and charcuterie platters, often paired with a delightful bottle of regional Secco. However, the food options at the hotel could use some improvement with certain items like canned pasta and mediocre charcuterie falling short of expectations. The short dinner menu might feel limiting and some dishes are deemed pricey for the quality offered.
The bar, though a social hub, can be noisy with music, impacting the dining experience for some. Despite these quirks, many guests enjoyed the comfort of evening meals and the convenience of having a reserved table. For lunch, the selections seemed to be better received, though peculiarities like costly drinks and tapas were noted.
In summary, Hôtel Montmorency & Spa's dining experience excels in its bar offerings and the pleasant ambiance but has room for significant improvement. Guests might prefer the charm of simple evening meals over full-course dinners and are advised to explore dining options beyond the hotel for a more varied culinary experience.
Hôtel Montmorency & Spa presents a mixed experience for guests with frequent commendations for its lovely and uniquely decorated rooms, comfortable beds and cleanliness. Many reviewers appreciated the tasteful, creative and modern decor, often highlighting rooms with terraces and garden access as particularly charming. Rooms close to the ground floor and those with quick access to the spa and pool also received positive mentions with some guests enjoying the perks of room upgrades to more spacious accommodations with beautiful views.
However, the predominant critique revolves around the room sizes. Numerous guests found the rooms and bathrooms excessively small with some describing the quarters as tiny, impractical and claustrophobic. The bright, sometimes flashy and idiosyncratic decor, in colors like orange and bright yellow, did not resonate well with all visitors. Issues with room amenities were also noted, such as the lack of mirrors, absence of kettles and coffee stations and outdated or worn decor.
In terms of maintenance, some visitors pointed out cleanliness issues, such as dust, dirt in corners, mold in bathrooms and worn-out elements like peeling wallpaper and scratched skirting boards. The soundproofing between rooms was frequently criticized, leading to disturbances from neighboring rooms and common areas.
Overall, Hôtel Montmorency & Spa offers a visually striking and cozy stay for those who appreciate unique and modern design, but it may fall short on space and maintenance, which some guests might find disappointing.
Hôtel Montmorency & Spa has received numerous compliments about the comfort and quality of its beds and bedding. Guests consistently highlight the comfortable beds and pillows, noting the high quality and softness of the bedding. There are frequent mentions of large, comfy beds and very comfortable bedding, ensuring a relaxing sleep experience. The rooms are described as comfortable with exceptional bed and bathroom standards.
However, some feedback points to areas for improvement. There were isolated remarks about issues such as beds being too high and uncomfortable or the bedding being too soft or not clean. The occasional report of dust under the bed or thin pillows also suggests some inconsistencies in housekeeping. Despite these minor drawbacks, the general consensus remains positive with many guests praising the overall bed comfort and the quality of the bedding.
Hôtel Montmorency & Spa boasts a noteworthy reputation for its overall cleanliness, receiving high marks from guests. Visitors often applaud the hotel's spotless rooms, well-kept facilities and charming exteriors. Many reviews highlight the impeccable cleanliness and diligent maintenance by the staff, contributing to a pleasant stay.
However, some inconsistencies in the cleaning standards were reported. Instances of missed spots, dusty carpets and mold in bathrooms were a point of concern for certain guests. Additionally, some public areas and amenities like the terrace and swimming pool did not always meet the high standards set by the hotel.
Despite these occasional setbacks, the hotel’s clean, modern decor and tranquil gardens receive frequent praise. The comfort of the rooms and the helpfulness of the cleaning staff further enhance the experience. While there are areas for improvement, particularly in more thorough cleaning and maintenance, the overall sentiment is one of satisfaction with the cleanliness and comfort provided by Hôtel Montmorency & Spa.
Hôtel Montmorency & Spa has garnered an array of positive guest reviews, particularly highlighting the commendable attributes of its staff. The personnel are frequently noted for their friendliness, warmth and attentiveness with many guests expressing satisfaction with the pleasant and welcoming atmosphere created by the employees. The reception team, in particular, receives praise for being professional, helpful and accommodating, enhancing the overall guest experience.
Despite a few mentions of miscommunications and occasional lapses in cleanliness, the overall sentiment towards the staff remains overwhelmingly positive. Guests have lauded the staff's kindness, professionalism and efficiency, often describing them as exceptionally friendly and considerate. The hotel’s management appears dedicated to maintaining a high standard of service with staff members going out of their way to assist and ensure a comfortable stay for all visitors.
Furthermore, the staff’s ability to provide valuable recommendations and swiftly address any issues enhances the appeal of this establishment. Guests appreciate the attentive and courteous service, whether during check-in, at the bar, or throughout their stay. The dedication and hospitality displayed by the staff at Hôtel Montmorency & Spa significantly contribute to the hotel's favorable reputation and the delightful experiences of its guests.
Guests at Hôtel Montmorency & Spa have had varying experiences with the hotel's Wi-Fi service. While there are mentions of perfect Wi-Fi in some cases, the majority of reviews highlight significant issues with connectivity. Many guests reported poor or non-functioning Wi-Fi with some experiencing complete disconnection around the hotel. Several mentions noted that the Wi-Fi was unreliable, often requiring reboots and showing weak signals, particularly in the rooms. Coverage and speed were inconsistent with certain areas suffering from slow speeds or a total lack of connection. The lobby, in particular, was noted to have no Wi-Fi availability. Improving the Wi-Fi service across the hotel would greatly enhance guests' overall experience.
The spa at Hôtel Montmorency & Spa is a noteworthy feature of the hotel, providing guests with a serene escape and a variety of relaxing treatments. Many guests praise the spa for its beautiful and well-designed facilities, which include an amazing heated pool, an inviting outdoor jacuzzi and small yet comforting hammam. The treatments offered are highly recommended with massages and other services described as relaxing and performed by professional and pleasant staff.
However, several aspects are less than ideal. Access to the spa is limited and comes with additional costs, often deemed expensive by patrons. Guests must book appointments and treatments in advance and the high prices for access and services can be off-putting. Some complaints highlight the spa's limited hours, especially on Sundays and occasional closures without prior notice.
Moreover, the spa area, while lovely, has its shortcomings. There are reports of long-standing leaves in the jacuzzi and dust on the sofas near the pools. Amenities such as bathrobes and slippers are sometimes lacking. The overall space is described as small, leading to issues with availability and overcrowding.
In summary, while the spa at Hôtel Montmorency & Spa offers a potential escape with excellent treatments and professional staff, the additional costs and occasional maintenance issues may detract from the overall experience.
Hôtel Montmorency & Spa's pool facility receives high praise from guests for its relaxing and well-maintained environment. The outdoor heated pool with sunbeds is noted as a significant highlight, offering warmth even during cooler nights. The pool area is considered beautiful with some guests appreciating the stunning views of the surrounding medieval city. The garden and terrace around the pool add to the pleasant atmosphere, providing a perfect spot for relaxation.
The heated pool and accompanying jacuzzi are frequently mentioned as superb amenities, enhancing the overall experience. Guests mention using the pool multiple times during their stay, indicating its appeal and accessibility. The pool's ideal temperature and cleanliness are commended, contributing to a positive experience.
Despite these positives, some guests note minor inconveniences such as the separation of the pool from the hotel by a road and limited availability of sun loungers. Issues such as the pool not being open early enough for some, the lack of indoor pool accessibility without an additional fee and occasional cleanliness concerns were mentioned. However, these aspects do not overshadow the overall enjoyment and relaxation provided by the pool area at Hôtel Montmorency & Spa.
Hôtel Montmorency & Spa offers a range of parking options that are generally well-regarded for their security and convenience. Many guests appreciated the availability of secure, private parking, which provided peace of mind during their stay. Located right next to the hotel, the parking is described as very handy and close, ensuring easy access to the property.
There are both paid and free parking options available with some guests noting the convenience of indoor parking, though it comes at an additional cost. Despite the positive feedback on security and location, several reviews mention that the parking fees—ranging from €10 to €15 per day—are considered somewhat expensive. Some found it a bit awkward to maneuver within the parking area or mentioned that the parking spots could be tight.
Overall, the hotel's secure and private parking options are a significant plus for many travelers, despite the extra cost and occasional logistical challenges.
At Hôtel Montmorency & Spa, families will find a welcoming and family-friendly environment perfect for a delightful stay. The staff is notably friendly and attentive, catering to both small and large families with efficiency and care. The family suite stands out for its spaciousness and thoughtful organization, making it an ideal setup for parents traveling with young children or even multiple young adults.
Guests have highlighted the hotel's accommodating nature with children being allowed and even a child’s cot available on request. The location is perfect for visiting the old town, adding to its appeal for family vacations. The atmosphere is both quiet and stylish, featuring a well-maintained garden where small children can play safely, adding to the relaxing ambiance for parents.
Hôtel Montmorency’s facilities are designed with families in mind and the overall experience is enhanced by the hotel's dedication and love in its management. Even large groups can stay comfortably together in rooms tailored to house up to nine people. This child-friendly haven is definitely worth trying for those traveling with kids, promising a memorable stay for everyone.
Hôtel Montmorency & Spa is a mixed-bag experience that doesn't consistently align with its three-star rating. While some guests describe the hotel as good for a three-star establishment, others find the overall quality and facilities lacking. The rooms, albeit small, are considered fine by some but fail to meet the three-star standards for others. There's also a noted lack of basic amenities, such as a water machine, contributing to the feeling that the hotel might not fully merit its rating.
On the positive side, the hotel's terrace area and pool have received high praise, comparable to those found in a five-star hotel, which suggests that certain areas of the property exceed expectations. However, despite these high spots, other elements like limited breakfast offerings and the absence of an elevator leave guests feeling underwhelmed.
For those with a penchant for nostalgic designs, the vintage style could be appealing, but it may come across as outdated to others. Overall, the mix of high and low points makes for an inconsistent three-star experience that can leave some guests feeling it is not worth the price.
Hôtel Montmorency & Spa is recognized as a suitable choice for business travelers, offering good value for its services. Guests appreciate the secure car park and commend the hotel's breakfast facilities. Having been in operation as a business hotel for several years, it meets various business necessities, including a spacious meeting room. The professional and friendly staff consistently receive praise for their welcoming and kind demeanor. Overall, the hotel successfully caters to the needs of business guests.
Hôtel Montmorency & Spa boasts an accessible location complemented by great access to amenities, making it an appealing choice for many travelers. Guests appreciated the option to bring their dogs, the hot water facilities and the ease of parking access. The hotel features a beautiful terrace with stunning views, though it unfortunately lacks an elevator, which could be a hindrance for some guests. There has been some mention of accessibility improvements, including a wheelchair ramp, but there are areas that could still benefit from further enhancements.
Challenges include steep stairs making certain parts of the hotel less accessible, especially for people with mobility issues and external stairs that are sometimes slippery and without handrails. The rooms are uniquely decorated and private, offering views of the ramparts, though some guests noted the absence of mirrors. Overall, while the hotel provides good accessibility in some areas, it's clear there are opportunities for further improvements to ensure comfort for all guests.
The heated pool at Hôtel Montmorency & Spa receives high praise from guests. The pool is often described as nicely maintained, comfortable and particularly pleasant in the mornings. Guests frequently comment on how beautifully heated the pool is, adding to their comfort and enjoyment. The hotel grounds, featuring a terrace overlooking the garden and pool area, contribute to a lovely setting for relaxation. The outdoor pool remains well-heated even at the end of May, providing a consistent experience for visitors. In addition to the pool, the property offers a heated jacuzzi and secure parking, rounding out the facilities that enhance the guests' stays. Overall, the heated amenities and well-kept outdoor area make for a delightful visit.
The outdoor pool area at Hôtel Montmorency & Spa is a well-maintained and functional space that guests frequently praise. Nestled amid nicely maintained grounds, the pool provides a secluded and pleasant environment for relaxation. The pool is often described as lovely with the added benefit of being heated, ensuring a comfortable temperature for swimmers. The outdoor space around the pool includes terraces overlooking the garden, shaded areas and settees facing magnificent views, enhancing the overall experience. The decoration of the outdoor spaces is noted for its originality, adding to the ambiance. Guests also appreciate the availability of towels in their rooms for pool use and enjoy amenities like background music and a jacuzzi, making the outdoor area a highlight of their stay.
Hôtel Montmorency & Spa offers a heated pool area that guests find pleasant for relaxation. The pool and jacuzzi receive positive mentions, highlighting their appeal for those seeking a soothing experience. Towels are conveniently provided in the rooms for pool use, ensuring guests have an easy time transitioning to and from the water. A quiet relaxation bar area near the pool adds to the serene ambiance. Despite the various amenities, it's important to note that the hotel lacks an indoor pool, which some guests mentioned would improve their experience. Lastly, the staff receives commendation for their friendliness, enhancing the overall hospitality of the establishment.
Hôtel Montmorency & Spa emerges as an ideal retreat for those seeking a romantic escape with numerous positive reviews highlighting its appeal for honeymooners. Guests frequently mention the hotel as a perfect setting for a honeymoon, noting its quiet location and beautiful views from the rooms and honeymoon suites. The lovely outside area and the ambiance set the stage for very special moments, making it a preferred choice for couples looking for a relaxing and romantic getaway.
Several reviews point out the excellent views that complement the honeymoon experience, enhancing the romantic atmosphere. The hotel’s setting is particularly praised for pre-dinner drinks, offering a lovely space to unwind. Overall, guests have expressed their pleasure with their stays with many indicating they would return and warmly recommend Hôtel Montmorency & Spa for a honeymoon or romantic weekend.
Hôtel Montmorency & Spa is notably accommodating for guests traveling with dogs, ensuring a pleasant stay for both pets and their owners. The hotel is praised for its dog-friendly atmosphere, where pets are genuinely welcomed. Guests frequently mention the relaxed environment, which allows them to bring their furry friends without any issues. The presence of the management’s adorable and quiet dogs during breakfast adds to the friendly ambiance.
Pet amenities are readily available, making it clear that the hotel caters to dog owners. There is an option for dog-friendly rooms and the pets are greeted warmly upon arrival. However, some reviews noted minor inconveniences like occasional dog smells and droppings, which could be bothersome for some guests. Despite these minor issues, the general sentiment is overwhelmingly positive with many appreciating the inclusive policy that allows pets to be part of the holiday experience.
Location Show Map
Location
The setting is not only convenient but also picturesque with beautifully landscaped gardens providing a tranquil retreat in a historically rich environment. Guests appreciate the serene and green surroundings that seamlessly blend with the medieval backdrop. The easy access to the city, combined with the hotel’s well-designed and comfortable rooms, contributes to a delightful stay.
Furthermore, the location's convenience extends to nearby amenities such as bars, restaurants and cafes, ensuring that visitors are never far from the vibrant local scene. This perfect melding of historical charm and modern convenience makes Hôtel Montmorency & Spa a top choice for travelers seeking both comfort and an authentic Carcassonne experience.
Breakfast
However, numerous guests feel that the breakfast is somewhat overpriced and could benefit from a more varied selection, expressing a preference for buffet-style service as opposed to the current table service. Suggestions were made for more fresh products, such as fruits and pastries and a greater variety of options to cater to different tastes. Coffee has occasionally received mixed reviews with some guests finding it too light.
Despite these criticisms, the quality of the food, including fresh, local products, generally receives high marks. The breakfast experience is made even more enjoyable by the friendly and attentive staff. Overall, while there are some areas for improvement, particularly concerning value for money and variety, guests overall find the breakfast to be a worthwhile and satisfying part of their stay at Hôtel Montmorency & Spa.
Dinner
Evening dinners and snacks have received mixed feedback with some guests finding joy in simple offerings like soup, bread and charcuterie platters, often paired with a delightful bottle of regional Secco. However, the food options at the hotel could use some improvement with certain items like canned pasta and mediocre charcuterie falling short of expectations. The short dinner menu might feel limiting and some dishes are deemed pricey for the quality offered.
The bar, though a social hub, can be noisy with music, impacting the dining experience for some. Despite these quirks, many guests enjoyed the comfort of evening meals and the convenience of having a reserved table. For lunch, the selections seemed to be better received, though peculiarities like costly drinks and tapas were noted.
In summary, Hôtel Montmorency & Spa's dining experience excels in its bar offerings and the pleasant ambiance but has room for significant improvement. Guests might prefer the charm of simple evening meals over full-course dinners and are advised to explore dining options beyond the hotel for a more varied culinary experience.
Rooms
However, the predominant critique revolves around the room sizes. Numerous guests found the rooms and bathrooms excessively small with some describing the quarters as tiny, impractical and claustrophobic. The bright, sometimes flashy and idiosyncratic decor, in colors like orange and bright yellow, did not resonate well with all visitors. Issues with room amenities were also noted, such as the lack of mirrors, absence of kettles and coffee stations and outdated or worn decor.
In terms of maintenance, some visitors pointed out cleanliness issues, such as dust, dirt in corners, mold in bathrooms and worn-out elements like peeling wallpaper and scratched skirting boards. The soundproofing between rooms was frequently criticized, leading to disturbances from neighboring rooms and common areas.
Overall, Hôtel Montmorency & Spa offers a visually striking and cozy stay for those who appreciate unique and modern design, but it may fall short on space and maintenance, which some guests might find disappointing.
Beds
However, some feedback points to areas for improvement. There were isolated remarks about issues such as beds being too high and uncomfortable or the bedding being too soft or not clean. The occasional report of dust under the bed or thin pillows also suggests some inconsistencies in housekeeping. Despite these minor drawbacks, the general consensus remains positive with many guests praising the overall bed comfort and the quality of the bedding.
Cleanliness
However, some inconsistencies in the cleaning standards were reported. Instances of missed spots, dusty carpets and mold in bathrooms were a point of concern for certain guests. Additionally, some public areas and amenities like the terrace and swimming pool did not always meet the high standards set by the hotel.
Despite these occasional setbacks, the hotel’s clean, modern decor and tranquil gardens receive frequent praise. The comfort of the rooms and the helpfulness of the cleaning staff further enhance the experience. While there are areas for improvement, particularly in more thorough cleaning and maintenance, the overall sentiment is one of satisfaction with the cleanliness and comfort provided by Hôtel Montmorency & Spa.
Staff
Despite a few mentions of miscommunications and occasional lapses in cleanliness, the overall sentiment towards the staff remains overwhelmingly positive. Guests have lauded the staff's kindness, professionalism and efficiency, often describing them as exceptionally friendly and considerate. The hotel’s management appears dedicated to maintaining a high standard of service with staff members going out of their way to assist and ensure a comfortable stay for all visitors.
Furthermore, the staff’s ability to provide valuable recommendations and swiftly address any issues enhances the appeal of this establishment. Guests appreciate the attentive and courteous service, whether during check-in, at the bar, or throughout their stay. The dedication and hospitality displayed by the staff at Hôtel Montmorency & Spa significantly contribute to the hotel's favorable reputation and the delightful experiences of its guests.
Wi-Fi
Spa
However, several aspects are less than ideal. Access to the spa is limited and comes with additional costs, often deemed expensive by patrons. Guests must book appointments and treatments in advance and the high prices for access and services can be off-putting. Some complaints highlight the spa's limited hours, especially on Sundays and occasional closures without prior notice.
Moreover, the spa area, while lovely, has its shortcomings. There are reports of long-standing leaves in the jacuzzi and dust on the sofas near the pools. Amenities such as bathrobes and slippers are sometimes lacking. The overall space is described as small, leading to issues with availability and overcrowding.
In summary, while the spa at Hôtel Montmorency & Spa offers a potential escape with excellent treatments and professional staff, the additional costs and occasional maintenance issues may detract from the overall experience.
Pool
The heated pool and accompanying jacuzzi are frequently mentioned as superb amenities, enhancing the overall experience. Guests mention using the pool multiple times during their stay, indicating its appeal and accessibility. The pool's ideal temperature and cleanliness are commended, contributing to a positive experience.
Despite these positives, some guests note minor inconveniences such as the separation of the pool from the hotel by a road and limited availability of sun loungers. Issues such as the pool not being open early enough for some, the lack of indoor pool accessibility without an additional fee and occasional cleanliness concerns were mentioned. However, these aspects do not overshadow the overall enjoyment and relaxation provided by the pool area at Hôtel Montmorency & Spa.
Parking
There are both paid and free parking options available with some guests noting the convenience of indoor parking, though it comes at an additional cost. Despite the positive feedback on security and location, several reviews mention that the parking fees—ranging from €10 to €15 per day—are considered somewhat expensive. Some found it a bit awkward to maneuver within the parking area or mentioned that the parking spots could be tight.
Overall, the hotel's secure and private parking options are a significant plus for many travelers, despite the extra cost and occasional logistical challenges.
Family
Guests have highlighted the hotel's accommodating nature with children being allowed and even a child’s cot available on request. The location is perfect for visiting the old town, adding to its appeal for family vacations. The atmosphere is both quiet and stylish, featuring a well-maintained garden where small children can play safely, adding to the relaxing ambiance for parents.
Hôtel Montmorency’s facilities are designed with families in mind and the overall experience is enhanced by the hotel's dedication and love in its management. Even large groups can stay comfortably together in rooms tailored to house up to nine people. This child-friendly haven is definitely worth trying for those traveling with kids, promising a memorable stay for everyone.
3 Star
On the positive side, the hotel's terrace area and pool have received high praise, comparable to those found in a five-star hotel, which suggests that certain areas of the property exceed expectations. However, despite these high spots, other elements like limited breakfast offerings and the absence of an elevator leave guests feeling underwhelmed.
For those with a penchant for nostalgic designs, the vintage style could be appealing, but it may come across as outdated to others. Overall, the mix of high and low points makes for an inconsistent three-star experience that can leave some guests feeling it is not worth the price.
Business
Accessible
Challenges include steep stairs making certain parts of the hotel less accessible, especially for people with mobility issues and external stairs that are sometimes slippery and without handrails. The rooms are uniquely decorated and private, offering views of the ramparts, though some guests noted the absence of mirrors. Overall, while the hotel provides good accessibility in some areas, it's clear there are opportunities for further improvements to ensure comfort for all guests.
Heated Pool
Outdoor Pool
Indoor Pool
Honeymoon
Several reviews point out the excellent views that complement the honeymoon experience, enhancing the romantic atmosphere. The hotel’s setting is particularly praised for pre-dinner drinks, offering a lovely space to unwind. Overall, guests have expressed their pleasure with their stays with many indicating they would return and warmly recommend Hôtel Montmorency & Spa for a honeymoon or romantic weekend.
Dog Friendly
Pet amenities are readily available, making it clear that the hotel caters to dog owners. There is an option for dog-friendly rooms and the pets are greeted warmly upon arrival. However, some reviews noted minor inconveniences like occasional dog smells and droppings, which could be bothersome for some guests. Despite these minor issues, the general sentiment is overwhelmingly positive with many appreciating the inclusive policy that allows pets to be part of the holiday experience.
Yes, Hôtel Montmorency & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Hôtel Montmorency & Spa.
Yes, Hôtel Montmorency & Spa welcomes dogs.
Yes, parking facilities are available at Hôtel Montmorency & Spa.
No, Hôtel Montmorency & Spa doesn't have a gym.
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