Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, by using an app
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, certain room types. The Private Retreat
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 72 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Spanish protocol
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: we follow government instructions
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? spa/gym
Superior Double or Twin Room with Balcony and ViewThe rooftop pool is a top feature of this twin/double room. The twin/double room features air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a walk-in shower.
Double RoomThis double room features a balcony overlooking a patio.
Deluxe Double Room with BathThis double room provides a rooftop pool. The double room offers air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a walk-in shower.
Deluxe Double Room with BalconyThis double room features a rooftop pool. The double room provides air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom featuring a walk-in shower.
Double Room - Disability AccessThis double room's special feature is the rooftop pool. The double room provides air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom featuring a walk-in shower.
Deluxe Double or Twin RoomThis double room features a rooftop pool. The double room features air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a walk-in shower.
About Hotel Los Castaños
License: HO2/MA/01810
Guest Reviews
9.2
Excellent
No, Hotel Los Castaños doesn't have any pool.
No, a spa isn't available at Hotel Los Castaños.
No, Hotel Los Castaños doesn't allow dogs.
No, parking facilities aren't available at Hotel Los Castaños.
Yes, Hotel Los Castaños has a gym. For more information, read the answers to the Gym questionnaire