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Sofitel Casablanca Tour Blanche

Casablanca , Rue Sidi Belyout (Show on Map)

7.3

Good

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1 room2 guests 1 room, 2 guests

Info A 24-floor Sofitel hotel with 141 rooms and 30 suites, situated opposite the Hassan II mosque, in the center of the business district.

Summary of reviewsSofitel Casablanca Tour Blanche stands out for its prime location, excellent staff and noteworthy dining experiences, offering a mix of positives that create a memorable stay for many guests. Situated next to Casa Port train station, the hotel provides convenient access to transportation and is well-positioned for exploring Casablanca's key landmarks such as the Medina, Rick's Cafe and the Hassan II Mosque. This central location adds charm with breathtaking views of the mosque, the port and the sea, enhancing the appeal of the hotel.

The breakfast at the hotel receives high praise for its variety and quality, featuring a wide selection of dishes, including delicious Moroccan specialties. The pleasant and attentive staff further elevate the dining experience. Dinner at the hotel's restaurant is another highlight, noted for beautifully presented and tasty dishes with commendable hospitality from the staff, particularly Ms. Hind and her team.

The rooms are spacious, clean and offer lovely views, though there are significant concerns about outdated furniture and inconsistent cleanliness. While guests appreciate the hotel's structure and the comfort provided, many suggest that renovations are needed to address issues such as moldy smells, dim lighting and worn-out fixtures.

Cleanliness at the hotel evokes mixed reactions; some guests praise the clean bedding and well-maintained property, while others report issues with dirty towels, mold and poor hygiene in various areas. Maintenance seems to be a recurring concern, affecting the overall guest experience.

A standout feature of Sofitel Casablanca Tour Blanche is its exceptional staff, consistently commended for their friendliness, professionalism and responsiveness. Names like Eman, Wisal, Adil, Sara and Mrs. Nezha are frequently mentioned for their significant positive impact, ensuring that guests feel welcomed and cared for.

The beds at the hotel receive mixed reviews; while many guests find the bedding to be very comfortable and akin to sleeping on a cloud, others report issues with hard, lumpy and uneven mattresses that detract from their comfort.

Overall, while the Sofitel Casablanca Tour Blanche receives accolades for its prime location, excellent staff and notable dining experiences, there is a clear need for improvements in room maintenance and overall hotel upkeep. Despite its challenges, the hotel’s positive aspects contribute significantly to a pleasant and memorable stay for many guests with potential for further enhancement to fully meet the five-star expectations.
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Luxury Hotel

Hotel Taking Steps Towards Sustainability

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Green Key (greenkey.global)

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5-Star Hotel

Room Types

Luxury King Room with King Bed Offering views on the city, the Atlantic, the Medina and the Great Mosque, this deluxe room is decorated in contemporary style and a boasts a modern private bathroom with Lanvin products. Extras include a seating area and coffee machine.

Superior King Room with King Bed Size Offering views on the city and the Atlantic, this superior room is decorated in contemporary style and a boasts a modern private bathroom with Lanvin products. Extras include a seating area and coffee machine.

Classic King Room Twin Offering views on the city, this room is decorated in contemporary style and a boasts a modern private bathroom with Lanvin products. Extras include a seating area and coffee machine.

Prestige Suite With King Bed - Mosque & Medina view and a Separate Lounge Offering views on the city, the Atlantic, the Medina and the Great Mosque, this spacious suite is decorated in contemporary style and a boasts a modern private bathroom with Hermès products. Extras include a separate lounge and BOSE home cinema.

Junior Suite with 1 King-Size Bed and a Separate Lounge Offering views on the city, the Atlantic, the Medina and the Great Mosque, this spacious suite is decorated in contemporary style and a boasts a modern private bathroom with Hermès products. Extras include a separate lounge.

Classic King Room with King Bed Offering views on the city, this room is decorated in contemporary style and a boasts a modern private bathroom with Lanvin products. Extras include a seating area and coffee machine.

Double King Room with Medina, Mosque and Sea View Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room features air conditioning, a minibar, a coffee machine, a safe deposit box and a flat-screen TV with satellite channels. The unit has 1 bed.

Imperial King Suite with Separate Lounge And Dining Room Providing free toiletries, this suite includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a coffee machine and a safe deposit box.

Opera King Suite - Separate Lounge, Medina and Ocean View Providing free toiletries, this suite includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a coffee machine and a safe deposit box.

Superior Twin Room with City View The twin room offers a safe deposit box and heating. The unit offers 2 beds.

Luxury Twin Room with View The spacious air-conditioned twin room provides a wardrobe, a safe deposit box and a carpeted floor. The unit offers 2 beds.

About Sofitel Casablanca Tour Blanche

License: 20000HT0936

Guest Reviews

7.3

Good

Location

Sofitel Casablanca Tour Blanche enjoys a prime location that consistently receives high praise from guests. Positioned right next to Casa Port train station, the hotel offers convenient access to transportation, making it an excellent hub for both leisure and business travelers. Situated close to the Medina, Rick's Cafe and the iconic Hassan II Mosque, the hotel allows guests to immerse themselves in Casablanca's vibrant culture and history with ease.

The hotel's central location is ideal for those who wish to explore downtown with many attractions within walking distance. Guests also highlight the breathtaking views of the Hassan II Mosque, the port and the sea, adding an extra layer of charm to their stay. While some found the area a bit cramped, the majority appreciated the safety and convenience of being in the heart of the city.

The proximity to the old town and the authenticity of the surroundings further enhance the appeal. This prime geographical positioning, combined with views of the cityscape and landmarks, contributes significantly to a pleasant and memorable experience at Sofitel Casablanca Tour Blanche.

Breakfast

The breakfast at Sofitel Casablanca Tour Blanche generally receives high praise from guests for its excellence and diversity. Many reviews highlight the wide selection of food available, allowing diners to choose from a variety of dishes, including Moroccan specialties. Descriptions such as varied, delicious and fantastic frequently appear, reflecting guests' satisfaction with the quality and taste of the breakfast offerings. The staff is noted to be pleasant and attentive, further enhancing the dining experience.

However, there are some criticisms scattered among the reviews. A few guests mention that the breakfast room is too small and the menu could benefit from more variety, especially to meet five-star expectations. Some guests experienced a limited selection at times, possibly due to specific circumstances like Ramadan. Additionally, there were occasional issues with specific dietary needs not being met, such as the lack of gluten-free options and a small number of reviews noted an unpleasant presence of mosquitoes around the food.

Overall, while the Sofitel Casablanca Tour Blanche's breakfast offerings are mostly commended for their quality, taste and variety, there is room for improvement in terms of accommodating all guests and maintaining a more extensive menu.

Dinner

The restaurant at Sofitel Casablanca Tour Blanche receives high praise for being a highlight of many guests' stays with special mention of the beautifully presented and tasty dishes. The exceptional staff, particularly in the bar and restaurant areas, is frequently noted for their helpful attention. Ms. Hind and her team's hospitality stand out in guest experiences. The decor of the restaurant adds to its appeal, although some guests find the prices too high. While the majority of feedback is positive, there are occasional comments about inattentive service and certain dishes not meeting expectations, such as an overly spicy salmon tartare and a Caesar salad with excessive dressing. Overall, the restaurant's ambiance and the quality of food are generally appreciated.

Rooms

Sofitel Casablanca Tour Blanche offers rooms that are praised for their spaciousness, clean state and lovely views. Guests have found the rooms to be very well equipped, contributing to a comfortable and pleasant stay. The structure of the hotel itself is described as amazing and the beautiful views from the windows are often highlighted. However, there are significant concerns regarding the overall condition and upkeep of the rooms. Many reviewers mentioned that the furniture and fixtures are old, worn out and in need of renovation. Issues such as moldy smells, dim lighting and poor design of facilities, particularly in the bathrooms, are common points of dissatisfaction. Cleanliness seems to be inconsistent with several guests reporting unclean rooms upon check-in. Overall, while the rooms offer good space and view, a refresh of the facilities and better maintenance would enhance the guest experience considerably.

Beds

Guest reviews of the Sofitel Casablanca Tour Blanche provide mixed feedback about the beds. On the positive side, many guests highlighted the comfort and quality of the bedding, describing it as a cloud of comfort and noting very comfortable and superb bedding. Additionally, the room amenities were praised alongside the comfortable beds. However, other reviews indicated significant dissatisfaction, pointing to issues such as very hard beds, lumpy and uneven mattresses and overall discomfort. Criticisms also included the old condition of some beds and mattresses, revealing that they sagged or rocked, leading to an overall sense of the beds not meeting the expectations of a five-star hotel.

Cleanliness

Sofitel Casablanca Tour Blanche evokes mixed reactions regarding its cleanliness. Praises focus on its clean and comfortable property with superb and clean bedding and a calm, well-located atmosphere that enhances the stay. Guests appreciate the clean and tidy environment bolstered by excellent facilities, efficient room service and a dedicated staff that provides exceptional service and interacts kindly with guests. However, numerous criticisms point to significant cleanliness and maintenance issues. Complaints include dirty towels with brown stains, moldy smells, dampness, dirty floors, outdated equipment and compromised hygiene in various parts of the hotel such as toilets and pool areas. Some guests were particularly disappointed by the presence of mold, unclean rooms, sticky floors and general poor maintenance, which they felt were unworthy of a five-star rating. Despite the mixed reviews, the hotel’s bedding and staff interactions received consistent praise.

Staff

The staff at Sofitel Casablanca Tour Blanche consistently receive accolades for their exceptional service. Guests have repeatedly mentioned the team's friendliness, professionalism and attentiveness. From the reception to the overall service, the staff are praised for being incredibly kind, respectful and responsive to all requests. Specific names like Eman, Wisal, Adil, Sara and Mrs. Nezha stand out for their exceptional service and significant positive impact on guests' stays. The team impresses with their morals and professionalism, making notable efforts to ensure every visitor feels welcomed and cared for. The warm welcome provided by everyone, especially the receptionist Muniah, leaves a lasting first and only impression. The consistent mentions of helpful and pleasant interactions underscore the dedication of the staff to go above and beyond, contributing significantly to making Sofitel Casablanca Tour Blanche one of the best hotels in Africa according to guests. The blend of politeness, kindness and top-notch service from the entire staff ensures that every guest feels respected and valued throughout their stay.

5 Star

The Sofitel Casablanca Tour Blanche receives a mixed reception from guests. While some highlight its warm and welcoming staff and commend the facilities offered, others express that it doesn't quite meet the five-star standard associated with the Sofitel brand. Some guests feel it falls short in terms of service quality and maintenance, citing the need for renovation and noting that the hotel seems outdated and worn out. On the positive side, a few reviews describe it as one of the best Sofitel hotels in Africa, appreciating its unique tradition and exceptional service. However, the overall sentiment suggests that more consistency is needed to align guest experiences with the expected luxury of a five-star establishment.

No, Sofitel Casablanca Tour Blanche doesn't have any pool.

Yes, a spa is available at Sofitel Casablanca Tour Blanche.

Yes, Sofitel Casablanca Tour Blanche welcomes dogs.

Yes, parking facilities are available at Sofitel Casablanca Tour Blanche.

No, Sofitel Casablanca Tour Blanche doesn't have a gym.

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