4 Spa Resort Hotel
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Summary of reviewsThe 4 Spa Resort Hotel provides a balanced mix of tranquility and accessibility, being conveniently located close to both the city center of Catania and the beach, making it an ideal base for travelers exploring Mount Etna and other attractions. Guests value the peaceful setting, ample secure parking and ease of access by car despite its somewhat isolated location which might challenge guests without a vehicle due to limited public transportation and non-pedestrian-friendly routes. The hotel's strategic position, cleanliness, helpful staff and good dining options contribute to an overall pleasant experience.
Guests find the breakfast experience mixed with highlights including a hearty continental variety and friendly staff. However, there are significant criticisms about the quality and variety not meeting the expectations of a 4-star hotel. The breakfast tends to be repetitive and poorly replenished, lacking fresh products and traditional items, leading some to compare it unfavorably to a two-star hotel standard.
The dining experience at dinner shines more positively with commendations for delicious dishes, particularly the fish and a memorable poolside atmosphere with candlelit settings and good music. Although service is sometimes slow due to understaffing and certain items being over-salted or overpriced, the overall dining experience is enhanced by friendly, attentive staff and an impressive wine selection.
The rooms received high praise for their spaciousness, modern furnishings and stunning views of the sea or Mount Etna. While some guests noted a minimalist décor and minor inconveniences like lack of air conditioning or insufficient storage, the overall comfort, large bathrooms and cleanliness standards are commendable. Daily cleaning ensures the rooms stay spotless and well-maintained.
Cleanliness is a strong point for the hotel with numerous guests praising the spotless conditions of the rooms and common areas. Daily housekeeping maintains a bright, modern and hygienic atmosphere, contributing significantly to the comfort of the guest experience.
The staff is largely celebrated for their friendliness, kindness and professionalism, providing a warm and welcoming environment. Despite occasional reports of dismissive behavior or communication issues, the staff’s commitment to customer satisfaction is evident, enhancing the overall guest experience.
Wi-Fi reviews are mixed with some guests enjoying stable, fast internet while others face poor connectivity or no service in their rooms, suggesting inconsistent experiences.
The spa is a highlight for many, described as beautiful, clean and well-maintained, despite some recurring issues like unexpected closures and additional charges. The small yet aesthetically pleasing spa facilities, including whirlpool tubs and professional staff, are appreciated by those who can access them.
The gym features quality equipment and spacious facilities, though its operation hours and additional fees are a common grievance. Guests appreciate the well-equipped gym but wish for more flexibility and inclusivity in access.
Pool facilities receive praise for their beauty and cleanliness with a large outdoor pool, helpful staff and convenient poolside dining. However, restrictive pool hours and additional fees for amenities like swimming caps, along with frequent maintenance closures, detract from the overall enjoyment.
Ample, secure parking is a notable advantage with guests appreciating the convenience and safety of the spacious parking area. The well-organized parking alleviates any stress related to vehicle security and availability.
In summary, the 4 Spa Resort Hotel offers a serene and convenient stay with commendable cleanliness, friendly staff and spacious, comfortable rooms. Despite some notable areas for improvement, particularly in breakfast quality and Wi-Fi consistency, the overall guest experience is largely positive, marked by excellent dinner offerings, beautiful spa and pool facilities and ample parking.
Categories
Guests find the breakfast experience mixed with highlights including a hearty continental variety and friendly staff. However, there are significant criticisms about the quality and variety not meeting the expectations of a 4-star hotel. The breakfast tends to be repetitive and poorly replenished, lacking fresh products and traditional items, leading some to compare it unfavorably to a two-star hotel standard.
The dining experience at dinner shines more positively with commendations for delicious dishes, particularly the fish and a memorable poolside atmosphere with candlelit settings and good music. Although service is sometimes slow due to understaffing and certain items being over-salted or overpriced, the overall dining experience is enhanced by friendly, attentive staff and an impressive wine selection.
The rooms received high praise for their spaciousness, modern furnishings and stunning views of the sea or Mount Etna. While some guests noted a minimalist décor and minor inconveniences like lack of air conditioning or insufficient storage, the overall comfort, large bathrooms and cleanliness standards are commendable. Daily cleaning ensures the rooms stay spotless and well-maintained.
Cleanliness is a strong point for the hotel with numerous guests praising the spotless conditions of the rooms and common areas. Daily housekeeping maintains a bright, modern and hygienic atmosphere, contributing significantly to the comfort of the guest experience.
The staff is largely celebrated for their friendliness, kindness and professionalism, providing a warm and welcoming environment. Despite occasional reports of dismissive behavior or communication issues, the staff’s commitment to customer satisfaction is evident, enhancing the overall guest experience.
Wi-Fi reviews are mixed with some guests enjoying stable, fast internet while others face poor connectivity or no service in their rooms, suggesting inconsistent experiences.
The spa is a highlight for many, described as beautiful, clean and well-maintained, despite some recurring issues like unexpected closures and additional charges. The small yet aesthetically pleasing spa facilities, including whirlpool tubs and professional staff, are appreciated by those who can access them.
The gym features quality equipment and spacious facilities, though its operation hours and additional fees are a common grievance. Guests appreciate the well-equipped gym but wish for more flexibility and inclusivity in access.
Pool facilities receive praise for their beauty and cleanliness with a large outdoor pool, helpful staff and convenient poolside dining. However, restrictive pool hours and additional fees for amenities like swimming caps, along with frequent maintenance closures, detract from the overall enjoyment.
Ample, secure parking is a notable advantage with guests appreciating the convenience and safety of the spacious parking area. The well-organized parking alleviates any stress related to vehicle security and availability.
In summary, the 4 Spa Resort Hotel offers a serene and convenient stay with commendable cleanliness, friendly staff and spacious, comfortable rooms. Despite some notable areas for improvement, particularly in breakfast quality and Wi-Fi consistency, the overall guest experience is largely positive, marked by excellent dinner offerings, beautiful spa and pool facilities and ample parking.
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool Pool Lap Lanes Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
Guest Reviews
The location of the 4 Spa Resort Hotel offers a balanced mix of tranquility and accessibility. Situated close to the city center and just a short walk from the beach, it presents a convenient spot for travelers looking to explore both the bustling streets of Catania and the serene coastal areas. The hotel is ideal for those with a car, being easily reachable and providing ample, secure parking. It serves as a strategic base for visits to Mount Etna and other nearby attractions. Guests appreciate the quiet, peaceful setting away from urban traffic, making it a relaxing retreat. Despite its removed position from central Catania, it's still within 15-25 minutes' drive to reach main points of interest, ensuring connectivity without the chaos of the city. The property also boasts good dining options, cleanliness and helpful staff, adding to the overall pleasant experience. However, it is somewhat isolated and without a vehicle, access to restaurants, shops and the vibrant city life can be challenging. Public transportation is limited and the area lacks pedestrian-friendly routes. Nonetheless, for those looking for a peaceful stay with convenient access to both Catania and the coast, the 4 Spa Resort Hotel is a commendable choice.
The breakfast at the 4 Spa Resort Hotel has received mixed reviews from guests. While there are several positive comments, highlighting friendly staff and a good variety in the continental breakfast, numerous guests have expressed dissatisfaction. The positive feedback includes remarks about the breakfast being hearty, abundant and varied with some enjoying the rich and international selection. Additionally, the breakfast staff is frequently praised for their friendliness and politeness.
However, many reviews indicate that the breakfast does not meet the expectations of a 4-star hotel. Common criticisms include limited options, lack of variety and poor quality of certain food items such as rubbery scrambled eggs and leftover food. Several guests mentioned that the breakfast tends to be repetitive and not replenished adequately, especially later in the morning. Some also noted the absence of fresh products and traditional breakfast items like omelets, bacon and sausages.
Moreover, certain reviews pointed out a lack of Sicilian specialties and the overall quality being comparable to a two-star hotel. There are concerns about the availability and freshness of the food with some describing the breakfast as basic, mediocre or even terrible.
In summary, while there are aspects of the breakfast that several guests appreciated, it appears there is significant room for improvement to align it with the standards expected from a 4-star establishment.
The '4 Spa Resort Hotel' offers a mixed yet predominantly positive dining experience. Guests frequently commend the delicious dinner offerings with particular praise for the fish dishes highlighted as truly delicious. Dining by the pool seems to be a highlight, where the atmosphere is enhanced by good music, candlelight and a beautiful setting. Specific dishes, like the linguine with clams and lemon, are noted for their spectacular quality and freshness.
The restaurant service receives high marks from many with some guests likening it to Michelin star level service. Friendly and attentive staff also contributed to the positive experiences. The wine selection is another strong point with many guests appreciating the variety available.
However, not all reviews are glowing. Some guests found the restaurant to be understaffed at times, resulting in slow service and occasional over-salted dishes. There's a recurring theme of the restaurant being expensive and the quality of food not always living up to the high prices. Comments regarding poor quality and limited menu choices further temper the positive reviews.
The restaurant gets mixed reviews on its alignment with the hotel's four-star rating. Some guests believe it falls short due to issues like low-quality juices served in plastic cups and some dishes needing improvement. Desserts being mostly frozen and other savory items of poor quality were specific points of dissatisfaction.
Despite the criticisms, many guests still found the overall dining experience at '4 Spa Resort Hotel' to be excellent, particularly the dinners by the pool. For those looking for a more reasonably priced option, exploring local restaurants in the city center is suggested.
The rooms at the 4 Spa Resort Hotel have received high praise for their spaciousness and cleanliness. Guests consistently mention the large and comfortable rooms, featuring modern furnishings and stunning views, often of the sea or Mount Etna. Many were delighted with the beautiful, well-maintained balconies. The hotel staff have been appreciated for their friendliness and efficiency, often providing room upgrades that further enhanced the experience.
While the decor of the rooms is generally well-received, some guests noted a minimalist or spartan feel with a few mentions of inadequately equipped spaces. There were minor criticisms regarding the lack of air conditioning in some rooms, insufficient storage solutions and occasional noise disturbances. Nonetheless, the beds are generally described as comfortable and the spacious bathrooms, often with large showers, add to the overall comfort.
The cleanliness standards at the hotel are particularly commendable with rooms being described as spotless and well-maintained. Daily cleaning services have been noted to be thorough. Guests particularly enjoyed the modern amenities, although a few mentioned the absence of certain items like duvets or sufficient bathroom shelves.
In summary, the 4 Spa Resort Hotel offers large, comfortable and clean rooms with stunning views and modern facilities, making it a highly recommended stay despite a few minor inconveniences.
At '4 Spa Resort Hotel,' guest opinions on the beds are generally positive, emphasizing comfort as a standout feature. Many reviews praise the beds for being very comfortable with mentions of extra-large, supportive mattresses contributing to a restful night's sleep. Descriptions such as comfortable and slept well frequent the feedback, indicating that the majority of guests feel satisfied with their sleeping arrangements. Some even specified sleeping wonderfully and enjoying a good bed, suggesting a high level of approval.
However, a few negative comments contrast this overall positive consensus. There are mentions of a bed mattress to be replaced and complaints about broken or worn mattresses with one guest noting a risk of rolling off due to the mattress's condition. A couple of reviews also spoke of uncomfortable beds and pillows and soft or too soft bedding, which did not meet everyone's needs. Despite these occasional critiques, the predominant narrative focuses on the hotel's comfortable and cozy beds, underlined by consistently favorable remarks about the overall sleeping experience.
The 4 Spa Resort Hotel consistently impresses with its high standards of cleanliness, earning numerous accolades from guests who highlight spotless rooms and well-maintained facilities. The cleanliness of the establishment, including the rooms, common areas and bathrooms, is frequently praised. Guests appreciate the daily housekeeping service and the thorough cleaning which leaves everything sparkling. Many reviews mention the structure as bright, modern and meticulously clean with spacious and inviting rooms adding to the comfort of their stay.
Although there are occasional comments about noise from early morning cleaning and concerns about specific instances where cleaning may not have met expectations, these are clearly outliers in the midst of overwhelmingly positive feedback. The staff’s professionalism and dedication to maintaining a pristine environment further enhance the guest experience. Overall, the 4 Spa Resort Hotel is recognized for its impeccable cleanliness, creating a pleasant and hygienic atmosphere that visitors consistently commend.
The staff at the 4 Spa Resort Hotel largely receive praise for their friendliness, kindness and professionalism. Guests frequently mention the warm welcome and accommodating nature of the staff. Specific individuals, like Angela and Emanuele, stand out for their delightful and helpful demeanor. The restaurant and housekeeping staff are highlighted as particularly courteous and polite, contributing significantly to the positive experience of guests.
A few reviews mention the high level of English proficiency among the staff, making communication smooth and service efficient. Those at the front desk receive commendations for their effort in assisting guests and providing useful information on local attractions. Additionally, the hotel seems to foster a welcoming atmosphere with many guests appreciating the staff's readiness to go above and beyond in their service.
However, not all feedback is entirely positive. There are occasional mentions of staff being dismissive or rude, especially in specific situations like the spa. Some guests felt that communication regarding hotel rules could be improved and noted instances where language barriers caused inconvenience. Despite these minor criticisms, the majority of reviews reflect a high level of satisfaction with the staff's friendliness and customer-focused approach, making them a significant asset to the hotel's overall guest experience.
The Wi-Fi experience at 4 Spa Resort Hotel presents a mix of feedback. Positive aspects include mentions of stable and fast Wi-Fi, as well as a good internet connection in some areas of the hotel. However, a significant number of reviews highlight issues such as poor, intermittent and slow Wi-Fi. Several guests reported having no Wi-Fi in their rooms and others mentioned the complete lack of Wi-Fi or it not working properly. These mixed reviews suggest that while some guests enjoyed satisfactory internet service, others faced considerable challenges staying connected.
Nestled in a prime location, the 4 Spa Resort Hotel boasts an appealing spa that promises a tranquil retreat for guests. Described by many as beautiful, evocative and especially lovely during weekends, the spa stands out as a well-maintained wellness center with clean facilities and professional staff. The spa features a range of amenities, including whirlpool tubs and various wellness services that have received praise for their excellence. Despite its small size, it is considered one of the most beautiful spas in Sicily, providing a cozy and modern environment.
However, there are recurring issues that detract from the overall experience. Many guests reported the spa being closed or undergoing maintenance during their stay, often without prior notice. The need for advance booking and additional charges was a common concern with some finding the entry fees high and the spa services overpriced. Certain amenities were not always operational and the limited opening hours further restricted access.
The hotel management has work to do in improving communication around spa availability and ensuring facilities are consistently functional. Despite these challenges, for those who manage to enjoy the spa, it remains a significant highlight of their stay.
The gym at the 4 Spa Resort Hotel offers a range of quality equipment and is considered fairly complete and well-equipped by guests. Many appreciated its large and nice facilities, ideal for maintaining fitness routines while traveling. However, the gym's accessibility and operational hours received some criticism with several reviews indicating that it could have more flexible hours. Additionally, guests were unhappy about the fees associated with using the gym, including charges by the hour and other additional costs. There were also reports of the gym area being closed intermittently, including closures related to COVID-19 restrictions. Despite these limitations, the gym remains a valuable amenity for those who can access it.
The pool facilities at the 4 Spa Resort Hotel receive mixed reviews from guests, though many highlight the positive aspects of their experiences. Guests frequently describe the outdoor pool as stunning, beautiful and clean, appreciating its large size and the friendly, helpful staff who monitor and service the area. The poolside bar and restaurant are notable amenities and many guests enjoy ordering services directly from the comfort of their sunbeds.
However, several issues are pointed out, particularly regarding the restrictive pool hours, which are limited from 10 AM to 6 PM and the mandatory requirement for swimming caps, which can be an additional cost. There are also mentions of frequent maintenance closures and limited access that frustrates visitors, including the indoor pool often being closed or available for a fee. Noise from the pool motors and poor soundproofing in rooms near the pool area have been noted as detractors from the overall experience.
Despite these drawbacks, the pool area is generally deemed pleasant and well-maintained with impeccable service and helpful lifeguards enhancing the guest experience. Nonetheless, some guests feel that the facilities do not quite meet their expectations due to the aforementioned restrictions and closures. The limited pool hours and sudden changes to pool rules are cited as significant inconveniences, particularly given the resort's seaside location and warm weather, which would otherwise invite a more flexible swimming schedule.
The 4 Spa Resort Hotel features a substantial, spacious parking area recognized for its convenience and ease of access. Guests frequently mentioned the ample and free parking provided by the hotel, which includes a huge guarded and secure lot, ensuring both availability and safety for vehicles. Despite the hotel's location not being central, parking remains hassle-free with multiple spaces always available. Many reviewers appreciate the private, well-organized parking as a significant benefit, allowing guests to effortlessly park their cars. Some minor issues related to parking fees and notification needs were noted, but the overall impression is highly positive with continuous praise for the convenience and accessibility of the parking facilities at the hotel.
The '4 Spa Resort Hotel' offers a highly family-friendly environment with various features tailored for children. Families can appreciate well-equipped, clean rooms and the supportive, family-oriented staff who are consistently ready to help and always smiling. The hotel provides family-friendly options, including the availability of trip rooms and cribs, which are particularly convenient for large families.
Activities and amenities include an indoor pool and a quiet environment, making it a suitable place for relaxation. The hotel also has a family-friendly structure and a pleasant setting, adding to its appeal for those traveling with children. Dinner by the pool is another enjoyable feature that families can look forward to.
However, some logistical issues, such as the need for better coordination in arranging family bookings and some specific guest needs like full-length mirrors and towel racks, could be improved. The hotel's family-friendly atmosphere remains a highlight, as it is well-suited for big families seeking a supportive and accommodating environment.
'4 Spa Resort Hotel' has garnered mixed reviews regarding its four-star rating, facilities and services. There is a recurring sentiment that the hotel falls short of the expectations set by its four-star designation. Specific points of contention include the breakfast quality, which many guests found to be deficient and not on par with four-star standards. Similarly, the rooms and service quality have been described as underwhelming with several reviewers stating that they did not meet the expected level of a four-star hotel.
The spa and pool facilities also received criticism with guests noting the need for higher quality and better accessibility. Additionally, the infrastructure and amenities were often deemed too simple and there were complaints about the complete lack of WiFi access, which many felt should be included given the hotel's rating and pricing.
Despite these shortcomings, some guests did acknowledge moments of good service and considered the hotel deserving of its four-star rating under certain aspects. However, the general consensus remains that the '4 Spa Resort Hotel' does not consistently meet the standards typically associated with a four-star establishment.
4 Spa Resort Hotel caters mainly to business visitors, offering facilities that are well-suited for professional needs. Guests have praised the convenience and quality of services provided, making it an ideal choice for business trips. The hotel is noted for having well-equipped business facilities that support work-related activities such as conferences. Professional and helpful staff contribute significantly to a positive experience, ensuring flexibility and assistance during business conferences. Although primarily a business-oriented hotel, it also accommodates other guests effectively. Despite being a seaside resort, some guests mentioned the unfortunate inability to swim after a long day of work during certain seasons. Overall, the hotel meets the essential needs of business travelers efficiently.
'4 Spa Resort Hotel' presents a mixed picture in terms of accessibility for guests with disabilities. While the hotel features spacious and well-appointed rooms that are suitable for individuals with mobility issues, there are notable challenges. The large bathrooms receive positive remarks, contributing to a comfortable stay. However, accessing the hotel can be problematic due to its location, which is far and can be inconvenient without a car. Additionally, some areas within the hotel might require reasonable steps, which could pose difficulties. Despite these aspects, the staff is potentially multilingual, possibly speaking English, making communication easier for international guests. Overall, while the venue promises comfort within its premises, reaching and navigating the location can be less straightforward for those with disabilities.
The outdoor pool at the 4 Spa Resort Hotel has received a mix of feedback from guests. Many appreciated the spacious and well-maintained nature of the pool, noting it as clean, pleasant and surrounded by wide spaces with good views. However, there were multiple instances where the pool was found to be closed, which disappointed several guests. The pool operates on a scheduled basis and sometimes required a reservation with some mentioning it closes early in the evening, typically around 6 pm. An extra charge for its use and reports of faulty swim caps were also noted. Despite these issues, the beautiful and nicely maintained pool area, when available, seems to enhance the overall experience.
The '4 Spa Resort Hotel' offers an indoor pool, which guests can enjoy, albeit with some restrictions. The pool is generally available, but it requires a reservation and comes with an additional fee. Despite these conditions, it is accessible and part of the relaxing spa amenities. However, guests have faced inconveniences with the pool being closed on some days and noted that it could benefit from better hygiene practices. When operational, the indoor pool is equipped with large, accessible rooms making it easier for guests. Overall, the indoor pool experience could be improved in terms of availability and cleanliness, but it remains a quiet and potentially relaxing feature of the hotel, particularly when the weather does not favor outdoor activities.
The 4 Spa Resort Hotel is praised for its great location, offering a tranquil and peaceful setting ideal for romantic stays. Nestled near a beautiful sea view, it provides a serene backdrop for a perfect anniversary holiday. Guests find the onsite restaurant pleasant, making it an excellent choice for a quiet romantic dinner. The overall environment at the hotel is couple-friendly with its romantic structure and quiet romantic area enhancing the intimate experience. While some reviews suggest it may not be recommended for every romantic holiday, the majority highlight its suitability as a romantic getaway.
The '4 Spa Resort Hotel' is widely recognized for its dog-friendly environment and policies, welcoming dogs upon request. Guests appreciate the friendly atmosphere and the fact that dogs can enjoy their stay with minimal restrictions. The hotel does charge a small fee for dogs, ensuring a comfortable experience for pet owners. However, some guests faced issues regarding the hotel's unclear rules about leaving dogs alone in rooms and dealing with dogs that barked at night. Overall, the hotel caters well to dog owners, providing a pet-friendly stay, but could improve communication about dog policies before guests arrive.
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Location
Breakfast
However, many reviews indicate that the breakfast does not meet the expectations of a 4-star hotel. Common criticisms include limited options, lack of variety and poor quality of certain food items such as rubbery scrambled eggs and leftover food. Several guests mentioned that the breakfast tends to be repetitive and not replenished adequately, especially later in the morning. Some also noted the absence of fresh products and traditional breakfast items like omelets, bacon and sausages.
Moreover, certain reviews pointed out a lack of Sicilian specialties and the overall quality being comparable to a two-star hotel. There are concerns about the availability and freshness of the food with some describing the breakfast as basic, mediocre or even terrible.
In summary, while there are aspects of the breakfast that several guests appreciated, it appears there is significant room for improvement to align it with the standards expected from a 4-star establishment.
Dinner
The restaurant service receives high marks from many with some guests likening it to Michelin star level service. Friendly and attentive staff also contributed to the positive experiences. The wine selection is another strong point with many guests appreciating the variety available.
However, not all reviews are glowing. Some guests found the restaurant to be understaffed at times, resulting in slow service and occasional over-salted dishes. There's a recurring theme of the restaurant being expensive and the quality of food not always living up to the high prices. Comments regarding poor quality and limited menu choices further temper the positive reviews.
The restaurant gets mixed reviews on its alignment with the hotel's four-star rating. Some guests believe it falls short due to issues like low-quality juices served in plastic cups and some dishes needing improvement. Desserts being mostly frozen and other savory items of poor quality were specific points of dissatisfaction.
Despite the criticisms, many guests still found the overall dining experience at '4 Spa Resort Hotel' to be excellent, particularly the dinners by the pool. For those looking for a more reasonably priced option, exploring local restaurants in the city center is suggested.
Rooms
While the decor of the rooms is generally well-received, some guests noted a minimalist or spartan feel with a few mentions of inadequately equipped spaces. There were minor criticisms regarding the lack of air conditioning in some rooms, insufficient storage solutions and occasional noise disturbances. Nonetheless, the beds are generally described as comfortable and the spacious bathrooms, often with large showers, add to the overall comfort.
The cleanliness standards at the hotel are particularly commendable with rooms being described as spotless and well-maintained. Daily cleaning services have been noted to be thorough. Guests particularly enjoyed the modern amenities, although a few mentioned the absence of certain items like duvets or sufficient bathroom shelves.
In summary, the 4 Spa Resort Hotel offers large, comfortable and clean rooms with stunning views and modern facilities, making it a highly recommended stay despite a few minor inconveniences.
Beds
However, a few negative comments contrast this overall positive consensus. There are mentions of a bed mattress to be replaced and complaints about broken or worn mattresses with one guest noting a risk of rolling off due to the mattress's condition. A couple of reviews also spoke of uncomfortable beds and pillows and soft or too soft bedding, which did not meet everyone's needs. Despite these occasional critiques, the predominant narrative focuses on the hotel's comfortable and cozy beds, underlined by consistently favorable remarks about the overall sleeping experience.
Cleanliness
Although there are occasional comments about noise from early morning cleaning and concerns about specific instances where cleaning may not have met expectations, these are clearly outliers in the midst of overwhelmingly positive feedback. The staff’s professionalism and dedication to maintaining a pristine environment further enhance the guest experience. Overall, the 4 Spa Resort Hotel is recognized for its impeccable cleanliness, creating a pleasant and hygienic atmosphere that visitors consistently commend.
Staff
A few reviews mention the high level of English proficiency among the staff, making communication smooth and service efficient. Those at the front desk receive commendations for their effort in assisting guests and providing useful information on local attractions. Additionally, the hotel seems to foster a welcoming atmosphere with many guests appreciating the staff's readiness to go above and beyond in their service.
However, not all feedback is entirely positive. There are occasional mentions of staff being dismissive or rude, especially in specific situations like the spa. Some guests felt that communication regarding hotel rules could be improved and noted instances where language barriers caused inconvenience. Despite these minor criticisms, the majority of reviews reflect a high level of satisfaction with the staff's friendliness and customer-focused approach, making them a significant asset to the hotel's overall guest experience.
Wi-Fi
Spa
However, there are recurring issues that detract from the overall experience. Many guests reported the spa being closed or undergoing maintenance during their stay, often without prior notice. The need for advance booking and additional charges was a common concern with some finding the entry fees high and the spa services overpriced. Certain amenities were not always operational and the limited opening hours further restricted access.
The hotel management has work to do in improving communication around spa availability and ensuring facilities are consistently functional. Despite these challenges, for those who manage to enjoy the spa, it remains a significant highlight of their stay.
Gym
Pool
However, several issues are pointed out, particularly regarding the restrictive pool hours, which are limited from 10 AM to 6 PM and the mandatory requirement for swimming caps, which can be an additional cost. There are also mentions of frequent maintenance closures and limited access that frustrates visitors, including the indoor pool often being closed or available for a fee. Noise from the pool motors and poor soundproofing in rooms near the pool area have been noted as detractors from the overall experience.
Despite these drawbacks, the pool area is generally deemed pleasant and well-maintained with impeccable service and helpful lifeguards enhancing the guest experience. Nonetheless, some guests feel that the facilities do not quite meet their expectations due to the aforementioned restrictions and closures. The limited pool hours and sudden changes to pool rules are cited as significant inconveniences, particularly given the resort's seaside location and warm weather, which would otherwise invite a more flexible swimming schedule.
Parking
Family
Activities and amenities include an indoor pool and a quiet environment, making it a suitable place for relaxation. The hotel also has a family-friendly structure and a pleasant setting, adding to its appeal for those traveling with children. Dinner by the pool is another enjoyable feature that families can look forward to.
However, some logistical issues, such as the need for better coordination in arranging family bookings and some specific guest needs like full-length mirrors and towel racks, could be improved. The hotel's family-friendly atmosphere remains a highlight, as it is well-suited for big families seeking a supportive and accommodating environment.
4 Star
The spa and pool facilities also received criticism with guests noting the need for higher quality and better accessibility. Additionally, the infrastructure and amenities were often deemed too simple and there were complaints about the complete lack of WiFi access, which many felt should be included given the hotel's rating and pricing.
Despite these shortcomings, some guests did acknowledge moments of good service and considered the hotel deserving of its four-star rating under certain aspects. However, the general consensus remains that the '4 Spa Resort Hotel' does not consistently meet the standards typically associated with a four-star establishment.
Business
Accessible
Outdoor Pool
Indoor Pool
Romantic
Dog Friendly
Yes, 4 Spa Resort Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes, Outdoor Pool.
Yes, a spa is available at 4 Spa Resort Hotel.
Yes, 4 Spa Resort Hotel welcomes dogs.
Yes, parking facilities are available at 4 Spa Resort Hotel.
Yes, 4 Spa Resort Hotel has a gym.
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