bai Hotel Cebu
Cebu City
10.32482900,
123.93676500
,
Ouano Ave. Cor. Seno Blvd, North Reclamation Area
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Summary of reviewsBai Hotel Cebu enjoys a favorable location close to key points of interest, including the airport, major shopping malls and business areas. Despite mixed feelings about its location, most guests find it practical and convenient for exploring Cebu and accessing essential amenities nearby.
The breakfast buffet at Bai Hotel Cebu is widely celebrated for its diverse and extensive offerings, catering to various tastes with high-quality, freshly prepared dishes. Many guests describe it as the highlight of their stay, although some minor critiques about temperature management and service times do exist.
Dining experiences at the hotel are impressive with several praised restaurants and bars offering a wide range of delicious options. Notably, the Japanese restaurant and the Marble & Grain steakhouse receive favorable comments and the Twilight Roofdeck bar stands out for its stunning views and live music. Although there are occasional service delays, the overall culinary experience is highly regarded.
Rooms at Bai Hotel Cebu are generally spacious, clean and well-maintained, featuring modern interiors and ample amenities. While a few guests note inconsistencies such as bad odors or cleanliness issues in some rooms, the overall sentiment is positive with many appreciating the comfort and beautiful views from the higher floors.
Cleanliness across the hotel is frequently praised with both rooms and shared spaces like the lobby and pool area being well-maintained. The cleaning staff is noted for their efficiency and friendliness, contributing to an overall tidy and organized environment.
The staff at Bai Hotel Cebu receive consistent accolades for their exceptional service, politeness and attentiveness. Guests frequently mention specific staff members for their helpfulness and professionalism, enhancing the overall guest experience with personal touches and efficient service.
The hotel's free Wi-Fi is generally reliable and fast, though some guests report occasional slow speeds and inconsistencies, especially when streaming videos or using webmail.
The gym facilities are highly rated, featuring modern and well-maintained equipment in a spacious setup. Guests appreciate the clean, air-conditioned environment, which makes for a pleasant workout experience.
The rooftop pools are a major attraction, offering breathtaking views and a relaxing atmosphere. The poolside bars and amenities, like the sauna and pool deck, further enhance the experience, making the pool areas a favorite spot for guests to unwind.
Parking facilities at the hotel are convenient and accessible with a spacious and easily reachable parking area. Valet services are noted for their helpfulness, although some minor issues with security checks and lighting were mentioned.
Lastly, Bai Hotel Cebu is noted for its family-friendly environment, offering spacious and comfortable rooms, helpful amenities like baby cribs and interconnected rooms and a small playground along with a family-friendly pool. These features create a welcoming atmosphere for families staying at the hotel.
Overall, Bai Hotel Cebu stands out for its practical location, exceptional dining experiences, comfortable and clean rooms and above all, its outstanding staff service, making it a top choice for visitors to Cebu.
Categories
The breakfast buffet at Bai Hotel Cebu is widely celebrated for its diverse and extensive offerings, catering to various tastes with high-quality, freshly prepared dishes. Many guests describe it as the highlight of their stay, although some minor critiques about temperature management and service times do exist.
Dining experiences at the hotel are impressive with several praised restaurants and bars offering a wide range of delicious options. Notably, the Japanese restaurant and the Marble & Grain steakhouse receive favorable comments and the Twilight Roofdeck bar stands out for its stunning views and live music. Although there are occasional service delays, the overall culinary experience is highly regarded.
Rooms at Bai Hotel Cebu are generally spacious, clean and well-maintained, featuring modern interiors and ample amenities. While a few guests note inconsistencies such as bad odors or cleanliness issues in some rooms, the overall sentiment is positive with many appreciating the comfort and beautiful views from the higher floors.
Cleanliness across the hotel is frequently praised with both rooms and shared spaces like the lobby and pool area being well-maintained. The cleaning staff is noted for their efficiency and friendliness, contributing to an overall tidy and organized environment.
The staff at Bai Hotel Cebu receive consistent accolades for their exceptional service, politeness and attentiveness. Guests frequently mention specific staff members for their helpfulness and professionalism, enhancing the overall guest experience with personal touches and efficient service.
The hotel's free Wi-Fi is generally reliable and fast, though some guests report occasional slow speeds and inconsistencies, especially when streaming videos or using webmail.
The gym facilities are highly rated, featuring modern and well-maintained equipment in a spacious setup. Guests appreciate the clean, air-conditioned environment, which makes for a pleasant workout experience.
The rooftop pools are a major attraction, offering breathtaking views and a relaxing atmosphere. The poolside bars and amenities, like the sauna and pool deck, further enhance the experience, making the pool areas a favorite spot for guests to unwind.
Parking facilities at the hotel are convenient and accessible with a spacious and easily reachable parking area. Valet services are noted for their helpfulness, although some minor issues with security checks and lighting were mentioned.
Lastly, Bai Hotel Cebu is noted for its family-friendly environment, offering spacious and comfortable rooms, helpful amenities like baby cribs and interconnected rooms and a small playground along with a family-friendly pool. These features create a welcoming atmosphere for families staying at the hotel.
Overall, Bai Hotel Cebu stands out for its practical location, exceptional dining experiences, comfortable and clean rooms and above all, its outstanding staff service, making it a top choice for visitors to Cebu.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Panoramic View Pool Pool Lap Lanes Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Lap Lanes
Hotel with Panoramic View Pool
Hotel with Children's Pool
Guest Reviews
Bai Hotel Cebu enjoys a largely favorable location, praised for its proximity to key points of interest such as the airport, major shopping malls and business areas. The hotel is just a 20-minute taxi ride from the airport, making it convenient for travelers. It is also close to Park Mall, known for its reasonable food and shopping options and a large supermarket, providing great accessibility for guests.
While not situated in the bustling city center, the hotel is still deemed accessible with reasonable taxi distances to places like Ayala and IT Park and a short distance to the harbor which is perfect for island hopping. Guests also appreciate the nearby dining options and food courts and some mention that the surrounding area, though somewhat barren, hosts essential amenities.
However, there are some mixed feelings about the hotel's location. While some guests find it central and convenient to get to Mactan Island and other tourist attractions, others feel it is somewhat remote and not close to the main shopping and restaurant districts, requiring taxi rides to reach these places. Despite these varied opinions, the overall sentiment leans towards the location being practical and functional for a comfortable stay in Cebu.
Bai Hotel Cebu’s breakfast offerings have garnered a significant amount of praise from guests, who highlight an extensive and diverse buffet that caters to a multitude of tastes. The variety ranges from Asian-inspired dishes to European options with noted features like waffles, Filipino breakfast items, salads, desserts and even specific cuisines such as Indian vegan options.
Guests frequently describe the breakfast buffet as exceptional, amazing and phenomenal, appreciating the wide selection and high quality of food. Many reviews mention how fulfilling and satisfying the breakfast is with some describing it as the best part of their stay. The freshness and preparation of the dishes have been particularly noted, along with the impressive display and abundance of options available.
However, there are a few points of critique. Some guests have experienced cold dishes that were meant to be hot, such as bacon and eggs. While many rave about the variety, others feel the selection could use more diversity or better temperature management. Some have mentioned that service can be slow, especially during busy times when refills are needed. There are also isolated comments about the breakfast being overpriced or lacking in options for vegetarians or vegans.
Overall, while there are minor areas for improvement, the breakfast at Bai Hotel Cebu is largely celebrated for its extensive range, exceptional quality and the splendid start it offers to the guests’ day, making it a highlight of their stay.
Bai Hotel Cebu offers a culinary experience that generally impresses its guests. With a variety of dining options, visitors frequently praise the hotel's numerous restaurants and bars. The buffet, whether for breakfast or dinner, earns high marks for its impressive selection and the à la carte restaurants are described as delicious. The Japanese restaurant is highlighted specifically for its good offerings and the Marble & Grain steakhouse receives favorable comments.
The Twilight Roofdeck bar stands out not only for its delectable food but also for its stunning views and enjoyable live music, making it a favorite spot for many. The hotel's poolside bar on the 21st floor and the Café Bai also contribute positively to the dining experience with Café Bai noted for its diverse buffet.
Service at the hotel is often mentioned as impeccable, enhancing the dining experiences across the board. Guests also appreciate the modern amenities and luxurious atmosphere that complement their meals. However, a few did note slower service times and issues like cold food at the pool bar, but these seemed to be exceptions rather than the norm.
Overall, Bai Hotel Cebu is highly regarded for its culinary offerings and dining atmosphere, making it a top choice for food enthusiasts visiting Cebu.
Bai Hotel Cebu offers a generally positive experience for guests, particularly highlighted by the spacious and clean rooms. Many guests have appreciated the large rooms, comfortable beds and ample amenities provided. The hotel's rooms are noted to be well-maintained with beautiful modern interiors and floor-to-ceiling windows that provide plenty of light and stunning views, especially from higher floors.
The air conditioning in most rooms is reportedly efficient, keeping the rooms at a good temperature, contributing significantly to their comfort. The bathrooms, while varied in size, often come across as functional and clean with nice showers.
However, there are noted inconsistencies in some rooms. Issues such as bad odors, dampness, dated fixtures and occasional mold in bathrooms have been mentioned, indicating that certain aspects need improvement. Additionally, a few rooms have been described as being too cold even with the air conditioning turned off, while a few others reported cleanliness issues upon arrival.
On a positive note, the staff at Bai Hotel Cebu is frequently praised for their friendliness and accommodating nature, ensuring guests' requests are met promptly. Room services and food offerings are reasonable with breakfast often highlighted as excellent.
In summary, Bai Hotel Cebu provides a mostly pleasant and comfortable stay with its spacious, clean and well-furnished rooms. While it has its share of issues, the overall experience remains largely positive, making it a solid choice for visitors to Cebu.
The beds at Bai Hotel Cebu garnered generally positive feedback from guests, who frequently described them as large, comfortable and ideal for a good night's sleep. Many highlighted the huge, double-sized beds as particularly satisfying and multiple reviews mentioned the soft and nice bedding that enhanced their experience. Guests enjoyed multi-firmness pillow options, adding to their comfort.
However, there were also some negative comments with a few guests finding the beds too hard or firm, leading to discomfort or back pain. A couple of reviews mentioned issues such as flat pillows, wet or damp beds and occasional bedding stains. Despite these occasional downsides, the consensus suggests that the hotel beds were largely comfortable, contributing positively to the overall stay experience.
In summary, while there are areas for improvement, especially with bed firmness and occasional cleanliness issues, the majority of guests found the beds at Bai Hotel Cebu to be spacious and comfortable, enhancing their stay significantly.
Bai Hotel Cebu receives high marks for its cleanliness from guests. Reviews emphasize the cleanliness and spaciousness of both rooms and bathrooms. The hotel itself is described as nice, tidy, well-organized and well-maintained, leaving a positive impression on visitors. The lobby and facilities are consistently noted for their spotless condition, contributing to a reassuring environment.
Rooms are frequently highlighted as modern, well-furnished and very clean with comfortable and well-organized spaces. The cleaning staff is praised for being friendly and efficient, ensuring that the entire property remains in top condition. Many guests appreciate the spotless and neat appearance throughout the hotel, extending from individual rooms to shared spaces like corridors, the lobby and the pool area.
Despite the overwhelming positive feedback, a few negative comments do surface. Some guests noted moldy smells in rooms and hallways, issues with dirty floors and insufficient bathroom ventilation. However, these seem to be isolated incidents compared to the majority who found the hotel's cleanliness exceptional.
Overall, Bai Hotel Cebu impresses with its attention to cleanliness, offering a comfortable and tidy stay for its guests, supported by a diligent and courteous cleaning staff. The modern amenities and well-appointed rooms further enhance the guest experience, making it a preferred choice for travelers seeking a hygienic and pleasant environment.
The staff at Bai Hotel Cebu receive consistent praise for their exceptional service, politeness and friendliness. Many reviews highlight the staff's professionalism and their readiness to assist guests in every way possible. Specific staff members are frequently mentioned for their helpfulness, such as Terrence at the reception and Venus from the front office. The birthday surprises provided by the staff, including towel cakes and balloons, are appreciated by guests, adding a personal touch to their stay.
Across various hotel departments, from the front office (FO) to housekeeping (HSK) and the breakfast buffet team, the staff's commitment to making guests feel welcome stands out. Security staff are noted for their efficiency and friendliness, ensuring safety while maintaining a welcoming atmosphere.
Guests often mention the attentiveness and accommodating nature of the staff, including at the rooftop pool and bar. Specific individuals like Chloe at reception and Christine at the pool bar are recognized for their exceptional service. The bell service, valet and management team also receive commendations for their professionalism and effectiveness, especially during check-in crises.
While the vast majority of the reviews are overwhelmingly positive, a few guests noted some areas for improvement, such as handling extra orders more efficiently and ensuring a cleaner bathroom. However, these comments are rare and overshadowed by the numerous accolades for the staff's friendliness, helpfulness and overall excellent service.
In summary, the standout feature of Bai Hotel Cebu is undoubtedly its staff, who go above and beyond to ensure a memorable and pleasant experience for all guests.
Guests at Bai Hotel Cebu have shared mixed experiences regarding the hotel's Wi-Fi. On the positive side, many reviews highlight that the Wi-Fi is fast, stable and even amazing. Visitors appreciate the fact that the hotel offers free Wi-Fi, which generally works well for typical online activities. However, there are occasional issues, particularly with slow internet speeds. Some guests mentioned the Wi-Fi becoming sluggish, especially when streaming videos or using webmail. There are also comments pointing out that the Wi-Fi performance can be inconsistent with some experiencing unusable and problematic connections. Despite these hitches, many found the Wi-Fi to be satisfactory during their stay.
The gym at Bai Hotel Cebu garners positive feedback from guests for its exceptional facilities. Described as "clean and nice" and "well-maintained," the fitness center provides a welcoming environment for workouts. Visitors appreciate the "modern" and "fully-equipped" setup, which offers a variety of equipment and free weights. The gym is also noted for its spaciousness, being "larger than most hotel gyms" and "huge," providing ample room for exercising without feeling crowded. Additionally, the "well-kept" and "proper" maintenance of the equipment ensures a reliable fitness experience. Notably, the gym is air-conditioned, enhancing comfort during workouts. Although one comment mentioned the gym equipment had "seen better days," overall impressions highlight a fitness center that meets and often exceeds guest expectations. The cool rooftop pool and its special deck also contribute positively to the fitness and leisure experience of the hotel.
The pool facilities at Bai Hotel Cebu receive considerable praise with many guests highlighting the breathtaking views and relaxing atmosphere at the various rooftop pools. The rooftop pools on the 21st floor are particularly popular, offering not only stunning cityscapes but also a refreshing breeze. Guests appreciate the multiple pool options, including a clean infinity pool and a dedicated children's pool.
The poolside bars enhance the experience, providing a great selection of food and drinks. Reviewers frequently mention the exceptional service and the relaxing environment of the rooftop bar and pool area, which some describe as the best place to unwind. The pool amenities, including the sauna and pool deck, are also noted for their quality.
Overall, whether enjoying a swim, relaxing by the water, or taking in the panoramic views, the pool areas at Bai Hotel Cebu are a major attraction, consistently offering guests a top-notch and memorable experience.
The parking at Bai Hotel Cebu has received largely positive feedback from guests. Many appreciated the easy and accessible parking options, mentioning that the parking area is spacious and conveniently located close to the lobby. Valet staff were noted for being very helpful, especially with taxi assistance.
The hotel's proximity to Park Mall and the convenient location for accessing Mactan were highlighted as added benefits. However, a few concerns were raised about the parking area being too dark and experiences of slow service due to security checks. Despite these minor issues, overall, the parking facilities and related services contribute positively to the guest experience at Bai Hotel Cebu.
Nestled in the vibrant business and shopping area of Cebu, Bai Hotel Cebu offers a balanced blend of relaxation and activity, making it a notable option for families looking for a short stay in the city. Guests have highlighted the hotel's exceptional family-friendliness, which is evident from the warm welcome each child receives upon arrival. The spacious and children-friendly rooms, coupled with helpful amenities like free baby cribs and interconnected rooms provided by attentive staff, add to the comfort for families with young kids.
It's worth noting that the hotel features a small playground and a pool suitable for family use, contributing to an enjoyable atmosphere for kids. Additionally, the breakfast buffet is a hit among families, offering kid-friendly snack options that leave both children and adults satisfied. Despite the enjoyable environment, some guests have expressed concerns regarding the safety of the elevators for kids and there's a lack of family-specific rooms.
For Muslim families, the hotel staff goes the extra mile to accommodate dietary needs, such as preparing special garlic fried rice when necessary. However, the absence of a nearby convenience store could be a minor inconvenience for families with toddlers.
In summary, Bai Hotel Cebu delivers a generally pleasant stay for families with ample activities and amenities for children, although with some room for improvement in certain areas. The hotel's focus on a warm, family-friendly environment makes it a good choice for family vacations, gatherings and short family stays.
Bai Hotel Cebu offers an overall great experience for a four-star hotel, providing excellent value for money. The facilities and amenities meet high four-star standards with guests often referring to the hotel as impressive and perfect for its category. While the hotel generally provides a true four-star experience, it falls short in some service aspects. Key features such as the breakfast buffet and the staff's response time do not always align with typical four-star expectations.
The hotel is noted for being a decent four-star option with very good amenities and fine dining experiences. Guests appreciate the big, well-maintained property and categorize its location favorably. However, service issues such as slow processing, lack of staff and occasionally missing bath towels detract from the overall experience.
In summary, Bai Hotel Cebu is a very good option for those seeking a four-star establishment with high-standard facilities and a satisfactory overall experience, despite some service areas needing improvement.
The Bai Hotel Cebu is an excellent choice for business travelers, offering a business-friendly environment and a variety of services tailored to professionals. Strategically located in a business area, the hotel provides convenient facilities such as a business center and meeting spaces, making it ideal for business meetings and conferences. Guests have praised the free parking, good internet connectivity suitable for business use and the general business-focused ambiance. Despite some stating it is not exclusively a business-class hotel, the overall experience has been very positive with numerous mentions of its appropriateness for business trips and a high likelihood of return visits. The hotel successfully blends hospitality with functionality, creating a perfect setting for productive business stays.
Bai Hotel Cebu is highly regarded for its exceptional accessibility features, making it a convenient choice for guests with disabilities. Located in a strategic area, the hotel offers easy access to various parts of the city, including popular destinations like Mactan Island, the airport and Ayala Mall. The accessible amenities and facilities ensure a comfortable stay with wheelchair-accessible rooms and bathrooms designed especially for those with mobility challenges.
Public zones and essential services within the hotel, such as the spa and dining areas, are all wheelchair-friendly, making it a hassle-free experience for all visitors. The proximity to shopping centers and dining venues adds to its appeal, allowing guests to enjoy a variety of activities without any accessibility concerns.
With tight security and a clean, well-maintained property, Bai Hotel Cebu stands out as a reliable choice for travelers seeking convenience and ease of access. The hotel also features numerous elevators and escalators to further enhance mobility throughout the premises. Overall, guests have found the hotel's location and facilities to be very accommodating, making it an ideal option for anyone in need of accessible lodging in Cebu.
The children's pool at Bai Hotel Cebu has received commendations for being an enjoyable and safe spot for young ones. Located at the rooftop bar, the kiddie pool offers a memorable experience for families traveling with children. It is praised as the best kiddie pool by some and has the perfect depth for kids. Though there is no separate kiddie pool, the existing one is well-maintained and situated in a great area with a nearby play zone, making it a favorite among kids. The overall ambience of the hotel is clean and tidy with friendly and respectful staff that contribute to a welcoming environment. The pool area, in particular, is highlighted for its cleanliness and well-maintenance. Families find it a superb place to visit, as their children absolutely love it, enjoying the water splashes and the dedicated kids' area.
The outdoor pool at Bai Hotel Cebu receives high praise from guests, particularly for its rooftop setting. Many appreciate the fantastic ambiance and the magnificent views from the rooftop pool, which is often referred to as impressive, superb and perfect for relaxation. The rooftop pool bar is highlighted as a fun spot, complementing the luxurious experience with snacks and beverages.
Despite occasional mentions of the pool being crowded or not clean, numerous reviews commend the cleanliness and well-maintained condition of the pool. The pool amenities and the adjacent rooftop bar and restaurant further enhance the experience, making it a standout feature of the hotel. Overall, the rooftop pool is considered a prime highlight, offering an amazing setting and great relaxation opportunities.
Bai Hotel Cebu emerges as a top pick for honeymooners, praised extensively for its romantic ambiance and idyllic setting. Reviewers highlight it as an ideal honeymoon location, providing a perfect backdrop for newlyweds to relax and celebrate their union. The hotel boasts spacious and romantic rooms that add to the overall romantic experience. Guests applaud the romantic pool experiences, making it a great spot for those looking to unwind in a serene environment. All these elements collectively create a noteworthy destination for a memorable honeymoon.
Nestled in the heart of Cebu, Bai Hotel is a haven for couples seeking a romantic getaway. Guests rave about the romantic atmosphere and elegant setting with the rooftop pool offering stunning views that make for a perfect backdrop to an evening under the stars. The twilight roof deck is a popular spot, noted for its charming ambience and calming environment, ideal for relaxation and romance.
The hotel's various romantic areas—from serene pools to the tastefully designed rooms—enhance the experience, making it a favorite among couples. Visitors celebrate the romantic feel of the place, particularly appreciating the beautiful poolside city views, dining under the sky and enjoying drinks at higher levels. The atmosphere is consistently described as both romantic and relaxing, ideal for those special getaway moments.
Frequent guests highlight the seamless blend of romance and luxury with many returning for multiple stays. Experiences of being upgraded to suites have delighted couples, adding an extra layer of charm to their visits. Overall, Bai Hotel Cebu stands out as an ideal retreat for couples looking to immerse themselves in a romantic and elegant setting.
Location Show Map
Location
While not situated in the bustling city center, the hotel is still deemed accessible with reasonable taxi distances to places like Ayala and IT Park and a short distance to the harbor which is perfect for island hopping. Guests also appreciate the nearby dining options and food courts and some mention that the surrounding area, though somewhat barren, hosts essential amenities.
However, there are some mixed feelings about the hotel's location. While some guests find it central and convenient to get to Mactan Island and other tourist attractions, others feel it is somewhat remote and not close to the main shopping and restaurant districts, requiring taxi rides to reach these places. Despite these varied opinions, the overall sentiment leans towards the location being practical and functional for a comfortable stay in Cebu.
Breakfast
Guests frequently describe the breakfast buffet as exceptional, amazing and phenomenal, appreciating the wide selection and high quality of food. Many reviews mention how fulfilling and satisfying the breakfast is with some describing it as the best part of their stay. The freshness and preparation of the dishes have been particularly noted, along with the impressive display and abundance of options available.
However, there are a few points of critique. Some guests have experienced cold dishes that were meant to be hot, such as bacon and eggs. While many rave about the variety, others feel the selection could use more diversity or better temperature management. Some have mentioned that service can be slow, especially during busy times when refills are needed. There are also isolated comments about the breakfast being overpriced or lacking in options for vegetarians or vegans.
Overall, while there are minor areas for improvement, the breakfast at Bai Hotel Cebu is largely celebrated for its extensive range, exceptional quality and the splendid start it offers to the guests’ day, making it a highlight of their stay.
Dinner
The Twilight Roofdeck bar stands out not only for its delectable food but also for its stunning views and enjoyable live music, making it a favorite spot for many. The hotel's poolside bar on the 21st floor and the Café Bai also contribute positively to the dining experience with Café Bai noted for its diverse buffet.
Service at the hotel is often mentioned as impeccable, enhancing the dining experiences across the board. Guests also appreciate the modern amenities and luxurious atmosphere that complement their meals. However, a few did note slower service times and issues like cold food at the pool bar, but these seemed to be exceptions rather than the norm.
Overall, Bai Hotel Cebu is highly regarded for its culinary offerings and dining atmosphere, making it a top choice for food enthusiasts visiting Cebu.
Rooms
The air conditioning in most rooms is reportedly efficient, keeping the rooms at a good temperature, contributing significantly to their comfort. The bathrooms, while varied in size, often come across as functional and clean with nice showers.
However, there are noted inconsistencies in some rooms. Issues such as bad odors, dampness, dated fixtures and occasional mold in bathrooms have been mentioned, indicating that certain aspects need improvement. Additionally, a few rooms have been described as being too cold even with the air conditioning turned off, while a few others reported cleanliness issues upon arrival.
On a positive note, the staff at Bai Hotel Cebu is frequently praised for their friendliness and accommodating nature, ensuring guests' requests are met promptly. Room services and food offerings are reasonable with breakfast often highlighted as excellent.
In summary, Bai Hotel Cebu provides a mostly pleasant and comfortable stay with its spacious, clean and well-furnished rooms. While it has its share of issues, the overall experience remains largely positive, making it a solid choice for visitors to Cebu.
Beds
However, there were also some negative comments with a few guests finding the beds too hard or firm, leading to discomfort or back pain. A couple of reviews mentioned issues such as flat pillows, wet or damp beds and occasional bedding stains. Despite these occasional downsides, the consensus suggests that the hotel beds were largely comfortable, contributing positively to the overall stay experience.
In summary, while there are areas for improvement, especially with bed firmness and occasional cleanliness issues, the majority of guests found the beds at Bai Hotel Cebu to be spacious and comfortable, enhancing their stay significantly.
Cleanliness
Rooms are frequently highlighted as modern, well-furnished and very clean with comfortable and well-organized spaces. The cleaning staff is praised for being friendly and efficient, ensuring that the entire property remains in top condition. Many guests appreciate the spotless and neat appearance throughout the hotel, extending from individual rooms to shared spaces like corridors, the lobby and the pool area.
Despite the overwhelming positive feedback, a few negative comments do surface. Some guests noted moldy smells in rooms and hallways, issues with dirty floors and insufficient bathroom ventilation. However, these seem to be isolated incidents compared to the majority who found the hotel's cleanliness exceptional.
Overall, Bai Hotel Cebu impresses with its attention to cleanliness, offering a comfortable and tidy stay for its guests, supported by a diligent and courteous cleaning staff. The modern amenities and well-appointed rooms further enhance the guest experience, making it a preferred choice for travelers seeking a hygienic and pleasant environment.
Staff
Across various hotel departments, from the front office (FO) to housekeeping (HSK) and the breakfast buffet team, the staff's commitment to making guests feel welcome stands out. Security staff are noted for their efficiency and friendliness, ensuring safety while maintaining a welcoming atmosphere.
Guests often mention the attentiveness and accommodating nature of the staff, including at the rooftop pool and bar. Specific individuals like Chloe at reception and Christine at the pool bar are recognized for their exceptional service. The bell service, valet and management team also receive commendations for their professionalism and effectiveness, especially during check-in crises.
While the vast majority of the reviews are overwhelmingly positive, a few guests noted some areas for improvement, such as handling extra orders more efficiently and ensuring a cleaner bathroom. However, these comments are rare and overshadowed by the numerous accolades for the staff's friendliness, helpfulness and overall excellent service.
In summary, the standout feature of Bai Hotel Cebu is undoubtedly its staff, who go above and beyond to ensure a memorable and pleasant experience for all guests.
Wi-Fi
Gym
Pool
The poolside bars enhance the experience, providing a great selection of food and drinks. Reviewers frequently mention the exceptional service and the relaxing environment of the rooftop bar and pool area, which some describe as the best place to unwind. The pool amenities, including the sauna and pool deck, are also noted for their quality.
Overall, whether enjoying a swim, relaxing by the water, or taking in the panoramic views, the pool areas at Bai Hotel Cebu are a major attraction, consistently offering guests a top-notch and memorable experience.
Parking
The hotel's proximity to Park Mall and the convenient location for accessing Mactan were highlighted as added benefits. However, a few concerns were raised about the parking area being too dark and experiences of slow service due to security checks. Despite these minor issues, overall, the parking facilities and related services contribute positively to the guest experience at Bai Hotel Cebu.
Family
It's worth noting that the hotel features a small playground and a pool suitable for family use, contributing to an enjoyable atmosphere for kids. Additionally, the breakfast buffet is a hit among families, offering kid-friendly snack options that leave both children and adults satisfied. Despite the enjoyable environment, some guests have expressed concerns regarding the safety of the elevators for kids and there's a lack of family-specific rooms.
For Muslim families, the hotel staff goes the extra mile to accommodate dietary needs, such as preparing special garlic fried rice when necessary. However, the absence of a nearby convenience store could be a minor inconvenience for families with toddlers.
In summary, Bai Hotel Cebu delivers a generally pleasant stay for families with ample activities and amenities for children, although with some room for improvement in certain areas. The hotel's focus on a warm, family-friendly environment makes it a good choice for family vacations, gatherings and short family stays.
4 Star
The hotel is noted for being a decent four-star option with very good amenities and fine dining experiences. Guests appreciate the big, well-maintained property and categorize its location favorably. However, service issues such as slow processing, lack of staff and occasionally missing bath towels detract from the overall experience.
In summary, Bai Hotel Cebu is a very good option for those seeking a four-star establishment with high-standard facilities and a satisfactory overall experience, despite some service areas needing improvement.
Business
Accessible
Public zones and essential services within the hotel, such as the spa and dining areas, are all wheelchair-friendly, making it a hassle-free experience for all visitors. The proximity to shopping centers and dining venues adds to its appeal, allowing guests to enjoy a variety of activities without any accessibility concerns.
With tight security and a clean, well-maintained property, Bai Hotel Cebu stands out as a reliable choice for travelers seeking convenience and ease of access. The hotel also features numerous elevators and escalators to further enhance mobility throughout the premises. Overall, guests have found the hotel's location and facilities to be very accommodating, making it an ideal option for anyone in need of accessible lodging in Cebu.
Children's Pool
Outdoor Pool
Despite occasional mentions of the pool being crowded or not clean, numerous reviews commend the cleanliness and well-maintained condition of the pool. The pool amenities and the adjacent rooftop bar and restaurant further enhance the experience, making it a standout feature of the hotel. Overall, the rooftop pool is considered a prime highlight, offering an amazing setting and great relaxation opportunities.
Honeymoon
Romantic
The hotel's various romantic areas—from serene pools to the tastefully designed rooms—enhance the experience, making it a favorite among couples. Visitors celebrate the romantic feel of the place, particularly appreciating the beautiful poolside city views, dining under the sky and enjoying drinks at higher levels. The atmosphere is consistently described as both romantic and relaxing, ideal for those special getaway moments.
Frequent guests highlight the seamless blend of romance and luxury with many returning for multiple stays. Experiences of being upgraded to suites have delighted couples, adding an extra layer of charm to their visits. Overall, Bai Hotel Cebu stands out as an ideal retreat for couples looking to immerse themselves in a romantic and elegant setting.
Yes, bai Hotel Cebu has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Lap Lanes, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at bai Hotel Cebu.
No, bai Hotel Cebu doesn't allow dogs.
Yes, parking facilities are available at bai Hotel Cebu.
Yes, bai Hotel Cebu has a gym.
Location Show Map
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