City Express by Marriott Celaya Parque

Celaya 20.54937900, -100.83954700 , Eje Norponiente Manuel J Clouthier 803 (Show on Map)
8.7
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsCity Express by Marriott Celaya Parque enjoys a highly favorable reputation, largely due to its excellent and strategic location. Conveniently situated next to a large business center and shopping plaza in Celaya, the hotel offers easy access to various amenities such as shops, supermarkets, cinemas and restaurants. Guests appreciate the proximity to essential services and the secure environment, making it a top accommodation choice.

The breakfast service is generally well-received with guests noting it as tasty, complete and good value for money. Offerings include a variety of options like fruit, coffee, bread, juice, hot dishes, cereal and freshly ground coffee. While some pointed out the use of disposable plates and occasional disorganization during peak times, the overall sentiment towards breakfast remains positive.

Guest reviews also reflect a positive experience with the rooms, especially in terms of comfort and cleanliness. The rooms are noted for being spacious, climate-controlled and generally comfortable. Minor issues such as occasional damp smells in carpeted rooms and a need for better lighting for desk work were mentioned, yet the overall experience is satisfactory.

Cleanliness stands out as a hallmark of the property with frequent praise for the very clean rooms and facilities. The attentive and kind staff further enhance the clean and welcoming environment, adding to the overall comfort and safety.

The hotel staff consistently receive high praise for their friendliness and effectiveness. Exceptional service, quick problem-solving and a helpful attitude are recurring themes in the feedback, contributing significantly to a pleasant stay for guests.

However, WiFi connectivity seems to be a weak point with numerous guests reporting issues with weak or non-existent internet service in their rooms. Alongside this, there are mentions of minor maintenance issues such as broken curtain chains and TV problems, indicating areas that could benefit from improvement.

In terms of bed comfort, reviews are mixed. While many guests find the beds comfortable, some reported issues with creaking noises and worn-out mattresses. Despite this, the general feedback on sleep quality is positive, but some room for improvement remains.

In conclusion, City Express by Marriott Celaya Parque is praised for its strategic location, clean and comfortable rooms, friendly staff and good breakfast service. Enhancements in WiFi connectivity and periodic maintenance updates could further elevate the guest experience.
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Room Types
Queen Room This double room provides a private bathroom, and air conditioning. This double room features a TV. The unit offers 1 bed.

Double Room with Two Double Beds This double room features a private bathroom and air conditioning. The unit offers 2 beds.

Queen Suite with Sofa Bed Offering air conditioning, a minibar and a tea and coffee maker, this suite includes a private bathroom. The suite's kitchenette, which features a microwave, is available for cooking and storing food. This suite offers a TV.

Guest Reviews
8.7
Very Good
Location
Located in Celaya, City Express by Marriott Celaya Parque stands out for its excellent and strategic location. Nestled next to a large business center and shopping plaza, the hotel offers guests convenient access to a wide array of amenities, including shops, supermarkets, cinemas and restaurants. Its placement within the square not only makes it a central and accessible choice but also enhances safety and convenience for those staying there. Guests frequently commend the hotel's proximity to essential services, confirming its status as a consistently good option. Additionally, the hotel boasts friendly staff and a secure environment, further reinforcing its reputation as a comfortable and well-situated accommodation in Celaya.

Breakfast
The breakfast at City Express by Marriott Celaya Parque receives generally positive reviews with many guests describing it as good, very good, tasty and delicious. The breakfast service is appreciated for being included and quite complete, offering a variety of options such as fruit, coffee, bread, juice, hot dishes, cereal and freshly ground coffee. The breakfast is considered appropriate for the price with some guests highlighting its suitability for their needs and the friendly service provided.

Despite the positive feedback, some reviewers noted a few drawbacks. The use of disposable plates and cutlery was mentioned, along with occasional issues such as limited quantities and disorganization due to high guest numbers. A small number of guests found the breakfast to be basic or simple and there were comments about the lack of certain items like chilaquiles or eggs. Overall, however, the breakfast experience at City Express by Marriott Celaya Parque seems to be a valued part of the stay for many guests.

Rooms
The reviews of 'City Express by Marriott Celaya Parque' highlight a generally positive experience with the rooms, emphasizing their comfort and cleanliness. Guests frequently mention the comfortable and spacious rooms, noting that the climate control is good and the beds are generally comfortable. However, some reviews point out that there are a few issues with certain rooms, such as an uncomfortable bed or a bad smell of dampness in carpeted rooms. There are also comments about the need for better lighting options for those who work at the desk and that some items in the rooms are not always functional. Despite these drawbacks, the overall sentiment towards the rooms is positive, suggesting that most guests had a pleasant stay.

Beds
City Express by Marriott Celaya Parque offers a mixed experience regarding bed comfort according to guest reviews. Many guests have praised the beds for being comfortable, contributing positively to their stay. Several reviews highlighted the overall comfort of the rooms and the attentiveness of the staff, adding to the appeal of the hotel. However, some guests mentioned issues with certain beds, such as creaking noises and uncomfortable or worn-out mattresses, indicating that maintenance and updates could be beneficial. While most found the sleep quality satisfactory, these sporadic mentions suggest that the hotel should consider mattress upgrades to enhance guest comfort further. Overall, the hotel is seen as comfortable and well-located with generally positive feedback from visitors.

Cleanliness
City Express by Marriott Celaya Parque consistently garners praise for its outstanding cleanliness. Guests frequently comment on the very clean rooms and facilities, highlighting that cleanliness is a top priority for the hotel. The property also stands out for its attentive and kind staff with visitors noting that the service complements the pristine environment. Many reviews emphasize the hotel's strategic location, situated conveniently within a shopping center and they appreciate the safety and comfort provided by the clean premises. While a few guests pointed out issues with specific items like dirty upholstery, the overall consensus is that the hotel maintains high standards of cleanliness, contributing to a comfortable and worry-free stay.

Staff
The reviews for 'City Express by Marriott Celaya Parque' consistently highlight the positive experiences with the hotel staff. Guests frequently commend the staff for their friendliness and effectiveness. The attention and service provided by the employees are often described as extraordinary and attentive. Many guests note the staff's willingness to help and their ability to offer quick solutions to any problems. Descriptions such as excellent service, kindness and good treatment are commonplace in the feedback. While a few comments mentioned the occasional slowness, the overall impression remains positive with the friendliness of the staff ensuring a pleasant stay. The prominent themes of exceptional service, cleanliness and a convenient location further contribute to the favorable reviews.

Wi-Fi
City Express by Marriott Celaya Parque appears to struggle with WiFi connectivity, as guests consistently mention weak or non-existent internet service in their rooms. Many reviewers highlighted frequent connectivity issues, making it difficult for them to work on their computers. It's evident that enhancements to the WiFi infrastructure would greatly benefit the guest experience. Additionally, there are mentions of other minor inconveniences such as broken curtain chains and issues with the TV, pointing towards a need for general maintenance improvements.


No, City Express by Marriott Celaya Parque doesn't have any pool.

No, a spa isn't available at City Express by Marriott Celaya Parque.

No, City Express by Marriott Celaya Parque doesn't allow dogs.

Yes, parking facilities are available at City Express by Marriott Celaya Parque.

Yes, City Express by Marriott Celaya Parque has a gym.

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