Mercure Chantilly Resort & Conventions
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Summary of reviewsMercure Chantilly Resort & Conventions is set in an idyllic and tranquil location, surrounded by lush greenery, golf courses and picturesque views near Chantilly Castle. This resort offers a serene environment that is perfect for a restful retreat or family weekend with easy access to both Paris and Chantilly.
Guests generally find the rooms spacious, comfortable and clean with excellent bedding ensuring a good night's sleep. Despite some mentioning outdated décor and occasional housekeeping hitches, particularly in the bathrooms, the overall room experience is positive. The resort’s cleanliness is commendable, particularly in the rooms and relaxation areas, although some common areas like terraces and reception could use more attention.
The breakfast at Mercure Chantilly receives mixed feedback but is often praised for its quality and variety, offering a generous spread that caters to different diets. Nevertheless, improvements could be made regarding service efficiency and value for money with occasional complaints about crowded dining areas and insufficient seating.
Dinner at the resort also elicits mixed reviews. Many guests enjoy the fine dining on the outdoor terrace with professional staff and delicious food. However, limited vegetarian options, a lackluster menu and occasionally subpar service detract from the overall dining experience.
The resort staff is generally highlighted as friendly and professional, particularly at the reception and restaurant areas. However, some guests have reported issues with slow service and lack of training, which indicates room for improvement in operational efficiency.
The pool facilities at Mercure Chantilly add to the overall positive experience with multiple options including outdoor and heated pools and an indoor pool with a unique ceiling design. The sauna, steam room and hammam further enhance the resort's spa offerings, despite occasional overcrowding.
Overall, Mercure Chantilly Resort & Conventions provides a pleasant stay characterized by its stunning location, comfortable accommodations and friendly staff with room for improvement in dining options and service efficiency.
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Guests generally find the rooms spacious, comfortable and clean with excellent bedding ensuring a good night's sleep. Despite some mentioning outdated décor and occasional housekeeping hitches, particularly in the bathrooms, the overall room experience is positive. The resort’s cleanliness is commendable, particularly in the rooms and relaxation areas, although some common areas like terraces and reception could use more attention.
The breakfast at Mercure Chantilly receives mixed feedback but is often praised for its quality and variety, offering a generous spread that caters to different diets. Nevertheless, improvements could be made regarding service efficiency and value for money with occasional complaints about crowded dining areas and insufficient seating.
Dinner at the resort also elicits mixed reviews. Many guests enjoy the fine dining on the outdoor terrace with professional staff and delicious food. However, limited vegetarian options, a lackluster menu and occasionally subpar service detract from the overall dining experience.
The resort staff is generally highlighted as friendly and professional, particularly at the reception and restaurant areas. However, some guests have reported issues with slow service and lack of training, which indicates room for improvement in operational efficiency.
The pool facilities at Mercure Chantilly add to the overall positive experience with multiple options including outdoor and heated pools and an indoor pool with a unique ceiling design. The sauna, steam room and hammam further enhance the resort's spa offerings, despite occasional overcrowding.
Overall, Mercure Chantilly Resort & Conventions provides a pleasant stay characterized by its stunning location, comfortable accommodations and friendly staff with room for improvement in dining options and service efficiency.
Hotel with EV Charging Stations
Luxury Hotel
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
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Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
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EV charging stations
Accessible Hotel
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4-Star Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled in a beautiful and peaceful setting, Mercure Chantilly Resort & Conventions offers a great location close to Chantilly Castle, ideal for those seeking tranquility and nature. Surrounded by lush greenery, golf courses and horse races, the hotel boasts stunning views and a serene environment that promises a restful experience. Guests appreciate the magnificent surroundings and the well-maintained, tastefully decorated facilities that enhance the charm of the place.
The location allows for easy access to both Paris and Chantilly, making it an excellent spot for a family weekend or a quiet retreat. The peaceful and pleasant atmosphere, combined with the hotel's efficient staff and spacious, clean accommodations, ensures a comfortable stay. Outdoor enthusiasts will enjoy the extensive and attractive outdoor facilities, including the beautiful nature on the edge of a golf course. The pool, though smaller than expected from photos, complements the overall serene ambiance of the resort. In summary, the hotel's ideal and picturesque location provides a haven of peace for those wishing to spend their free time close to nature.
Mercure Chantilly Resort & Conventions offers a breakfast experience that has garnered mixed reviews from guests. On the positive side, many guests appreciated the breakfast for being plentiful, varied and of high quality. Words like "excellent," "delicious," and "very good" were often used to describe the breakfast, highlighting the generous and extensive spread. There is a significant variety of choices, catering to different diets and the breakfast is considered quite extensive by French standards.
However, there are also areas where improvements could be made. Some guests found the breakfast too expensive for what it offers with comments pointing out the lack of items like pancakes, waffles and salmon. The service quality and organization also received criticism. Instances of long waiting times for coffee, crowded dining areas and insufficient seating arrangements were mentioned. Additionally, there were specific complaints regarding the noise level in the breakfast area and issues with cleanliness.
Overall, while many guests enjoyed the breakfast for its variety and quality, there are consistent suggestions for improvements in service efficiency and value for money.
The dinner experience at Mercure Chantilly Resort & Conventions receives mixed reviews from guests. Positive feedback highlights the excellent dinners, delicious food and the pleasant experience of dining on the outdoor terrace. Guests appreciate the very nice restaurant atmosphere and commend the friendly and professional staff. Improved quality of the dishes has been noted by some, making a favorable impression on their dining experience.
However, there are significant downsides mentioned by several reviewers. Vegetarian options are exceedingly limited, leading to dissatisfaction among guests with specific dietary preferences. Some find the restaurant menu uninspiring and express that the quality of dishes is sometimes below expectations. The buffet, according to some, lacks variety and is considered overpriced for what is offered.
Service issues are also a recurring theme with reports of lengthy waits and unprofessional handling by the restaurant staff. The restaurant manager's unfriendly demeanor and the overall disappointing quality of the meals contrast sharply with what one would expect from a four-star establishment.
In summary, while some guests found joy in the delicious offerings and amiable service, others were left frustrated by the lack of options, poor service quality and subpar dining experience that marred their stay at the resort.
Mercure Chantilly Resort & Conventions offers rooms that are typically spacious, comfortable and clean with some providing delightful views of the golf course. Guests often highlight the excellent bedding, ensuring a good night's rest. Privilege and prestige rooms are notably large and well-received for their comfort and amenities. Cleanliness is consistently praised, adding to the overall pleasant experience.
While most reviews are positive, noting the quality and comfort of the accommodations, some guests mention that the décor is somewhat outdated with a need for renovation in certain rooms, particularly the bathrooms. Issues such as stained carpets and aging paint have been pointed out, suggesting that updates could be beneficial to align the rooms with the hotel's 4-star rating. Despite occasional mishaps, such as receiving a room different from the one reserved or rooms not being ready by check-in time, the general sentiment remains positive due to the spaciousness and comfort of the accommodations.
Guests at Mercure Chantilly Resort & Conventions frequently praised the hotel's bedding for its comfort and modern design. Many found the beds to be very comfortable and highlighted the large size as a significant benefit, often describing the rooms overall as very comfortable. The term excellent was commonly used to describe the quality of the bedding. However, there were occasional mentions of the mattresses being rather hard and some noted that what appeared to be large double beds were sometimes composed of two single beds pushed together, which might lead to a less seamless sleeping experience. Despite these minor issues, the general consensus points to a pleasant and restful stay due to the hotel's commitment to providing high-quality bedding.
Mercure Chantilly Resort & Conventions has garnered praise for its cleanliness, particularly in the rooms and relaxation areas. Guests frequently describe the rooms and bathrooms as very clean, modern and relaxing. The equipment and furniture maintain high standards, contributing to the overall well-kept appearance of the establishment. However, some areas, specifically terraces and reception, have been noted to require more attention to cleanliness. Despite a few concerns about dilapidated bathtubs and minor staffing issues, the property's hygiene often meets guest expectations, ensuring a comfortable stay for many.
Guests at Mercure Chantilly Resort & Conventions frequently highlight the professionalism and friendliness of the staff, emphasizing their kindness and courteous demeanor. Many reviews commend the attentiveness of the team, especially at the reception and restaurant areas, where staff members are described as particularly efficient and helpful.
However, not all experiences are consistently positive. Some guests noted issues with staffing, including unfriendliness, lack of training and insufficient numbers, which seemed to affect the quality of service in certain areas such as the restaurant and bar. Instances of slow service and inexperienced bar staff were pointed out, suggesting that while the staff's attitude is mostly friendly and welcoming, operational effectiveness can sometimes fall short.
Overall, while the staff at Mercure Chantilly Resort & Conventions garner praise for their friendliness and helpfulness, there are occasional lapses in training and service efficiency that impact the guest experience.
The Mercure Chantilly Resort & Conventions offers multiple pool options that guests frequently highlight in their reviews. The outdoor pool, despite some mentions of it being outdated and smaller than anticipated, receives positive remarks for its pleasant atmosphere and ample sun loungers. For those seeking a heated swimming experience, the outdoor heated pool comes highly recommended. The indoor pool garners appreciation for its unique ceiling design that allows swimmers to see themselves underwater, though it is noted that the area can smell strongly of chlorine. Both the indoor and outdoor pools are particularly mentioned alongside the amenities such as the sauna, steam room, hammam and the entire spa area, which add to the overall experience. Some guests also acknowledge the pool’s cleanliness and the enjoyable experience it provides, although the facilities can become overcrowded during weekends. Overall, the pools at Mercure Chantilly, despite a few criticisms, seem to contribute to a largely positive guest experience at the resort.
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Location
The location allows for easy access to both Paris and Chantilly, making it an excellent spot for a family weekend or a quiet retreat. The peaceful and pleasant atmosphere, combined with the hotel's efficient staff and spacious, clean accommodations, ensures a comfortable stay. Outdoor enthusiasts will enjoy the extensive and attractive outdoor facilities, including the beautiful nature on the edge of a golf course. The pool, though smaller than expected from photos, complements the overall serene ambiance of the resort. In summary, the hotel's ideal and picturesque location provides a haven of peace for those wishing to spend their free time close to nature.
Breakfast
However, there are also areas where improvements could be made. Some guests found the breakfast too expensive for what it offers with comments pointing out the lack of items like pancakes, waffles and salmon. The service quality and organization also received criticism. Instances of long waiting times for coffee, crowded dining areas and insufficient seating arrangements were mentioned. Additionally, there were specific complaints regarding the noise level in the breakfast area and issues with cleanliness.
Overall, while many guests enjoyed the breakfast for its variety and quality, there are consistent suggestions for improvements in service efficiency and value for money.
Dinner
However, there are significant downsides mentioned by several reviewers. Vegetarian options are exceedingly limited, leading to dissatisfaction among guests with specific dietary preferences. Some find the restaurant menu uninspiring and express that the quality of dishes is sometimes below expectations. The buffet, according to some, lacks variety and is considered overpriced for what is offered.
Service issues are also a recurring theme with reports of lengthy waits and unprofessional handling by the restaurant staff. The restaurant manager's unfriendly demeanor and the overall disappointing quality of the meals contrast sharply with what one would expect from a four-star establishment.
In summary, while some guests found joy in the delicious offerings and amiable service, others were left frustrated by the lack of options, poor service quality and subpar dining experience that marred their stay at the resort.
Rooms
While most reviews are positive, noting the quality and comfort of the accommodations, some guests mention that the décor is somewhat outdated with a need for renovation in certain rooms, particularly the bathrooms. Issues such as stained carpets and aging paint have been pointed out, suggesting that updates could be beneficial to align the rooms with the hotel's 4-star rating. Despite occasional mishaps, such as receiving a room different from the one reserved or rooms not being ready by check-in time, the general sentiment remains positive due to the spaciousness and comfort of the accommodations.
Beds
Cleanliness
Staff
However, not all experiences are consistently positive. Some guests noted issues with staffing, including unfriendliness, lack of training and insufficient numbers, which seemed to affect the quality of service in certain areas such as the restaurant and bar. Instances of slow service and inexperienced bar staff were pointed out, suggesting that while the staff's attitude is mostly friendly and welcoming, operational effectiveness can sometimes fall short.
Overall, while the staff at Mercure Chantilly Resort & Conventions garner praise for their friendliness and helpfulness, there are occasional lapses in training and service efficiency that impact the guest experience.
Pool
Yes, Mercure Chantilly Resort & Conventions has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
No, a spa isn't available at Mercure Chantilly Resort & Conventions.
Yes, Mercure Chantilly Resort & Conventions welcomes dogs.
Yes, parking facilities are available at Mercure Chantilly Resort & Conventions.
Yes, Mercure Chantilly Resort & Conventions has a gym.
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