Sonesta Charlotte Lower South End
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Summary of reviewsThe Sonesta Charlotte Lower South End is a great hotel with a convenient location that is easily accessible. Guests appreciated the proximity to many dining options and the short drive to various places. The hotel offers clean and comfortable rooms with positive reviews focused on the comfort of the beds and the cleanliness of the bathrooms. The staff is exceptional, leaving guests feeling welcomed and appreciated. The hotel boasts both indoor and outdoor pools with the former being a particular highlight for many guests. The beds are cozy and comfortable with many guests noting the softness of the bedding and the comfort of the mattresses. The hotel is generally clean and well-maintained with many guests commenting on the appealing decor. While some guests had issues with dirty bathrooms and outdated facilities, most guests found the hotel to be worth the price. Overall, the Sonesta Charlotte Lower South End is definitely worth considering for an amazing hotel experience.
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Hotel with EV Charging Stations
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
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EV charging stations
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Accessible Hotel
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4-Star Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Sonesta Charlotte Lower South End is a hotel with a convenient and easily accessible location. Guests appreciated the proximity to many delicious dining options and the short drive to various places. The decor and location of the hotel were loved and everything was within a 10-minute drive. The hotel's location was quick to find and guests can easily park and access freeways for their travels. Though it's a bit farther from some attractions, it's a cheaper alternative to downtown hotels. It's located in a safe area with plenty of parking. Overall, the location was great and near everything guests needed to visit while staying there.
Guests at Sonesta Charlotte Lower South End have mixed reviews about the breakfast. While some guests were disappointed that there wasn't a complimentary breakfast as advertised on the website, others found the breakfast to be great, awesome or good. The American breakfast offered at the hotel was appreciated by guests who found the breakfast price to be okay, although some found it expensive and were not made aware of the cost before ordering. Despite the additional cost, some guests were impressed with the food options available on the breakfast buffet. The hotel staff at the breakfast buffet also received positive comments with some guests praising their friendliness and amazing service.
The Sonesta Charlotte Lower South End hotel offers clean and comfortable rooms with plenty of positive reviews focused on the comfort of the beds and the cleanliness of the bathrooms. Guests also appreciated the nice location, beautiful rooms and quiet atmosphere. Some rooms were outdated and some had issues with bugs, stains or a lack of amenities, but overall, the rooms were appealing and spacious. Some guests did complain about the lack of room service or outdated appliances. However, customer service was great and staff were helpful. The most common complaint was a lack of attention to cleanliness in some bathrooms, coupled with shortages of towels and other supplies. The hotel also struggled to keep up with trash removal and pool maintenance and there was some noise from nearby highways.
The beds at Sonesta Charlotte Lower South End are nothing short of cozy and comfortable. The hotel's guests have had nothing but positive feedback with many noting the softness of the bedding and the comfort of the mattresses. The rooms were clean and spacious and the pillows were fluffy. While a few guests noted uncomfortable mattresses, this was not a frequent complaint. The only critique was the thin comforters on the bed, but overall, the beds made for a great night's sleep.
The Sonesta Charlotte Lower South End has been praised for its cleanliness by guests. Many guests commented on the cleanliness of the rooms and the hotel in general, as well as the appealing decor. The staff were also commended for their efforts in keeping the hotel clean. However, a few guests reported issues with dirty bathrooms and outdated facilities and some mentioned unpleasant smells. Overall, the Sonesta Charlotte Lower South End provides a clean and enjoyable stay for its guests.
Sonesta Charlotte Lower South End has an exceptional staff that leaves guests feeling welcomed and appreciated. Many reviewers expressed that the front desk staff was friendly and accommodating, even going out of their way to ensure a pleasant stay. The concierge was also highly praised. Despite a handful of negative reviews, mentioning poor customer service, most guests found the staff to be helpful, polite and attentive with some even citing specific individuals as exceptional, such as Mr. Todd at the front desk or the bartenders. The majority of guests were drawn to the hotel because of the friendly staff and left feeling satisfied and well taken care of.
Guests who enjoy swimming will be pleased with the amenities offered by Sonesta Charlotte Lower South End. The hotel boasts both indoor and outdoor pools with the former being a particular highlight for many guests. The indoor pool has received high praise for its cleanliness and overall quality, while the heated pool is a welcome addition for those looking for a more comfortable swim. The poolside bar has also received positive reviews with guests enjoying the drinks and food on offer. However, some guests have reported issues such as the outdoor pool being dirty or unavailable and a lack of towels or supervision for children in the pool area. Despite these isolated incidents, many guests loved their experience at the hotel's pool and would recommend it to others.
The Sonesta Charlotte Lower South End hotel is a great choice for travelers who are looking for a convenient location and ample parking options. The hotel is located in a safe area and offers easy parking with many guests praising the convenience of the key card for the elevator. While some guests were surprised by the $12/night parking fee, others felt that it was reasonable given the location. Unfortunately, a few guests experienced car theft or break-ins and felt that the hotel's security measures were insufficient. Overall, however, most guests felt that the parking at the hotel was great and had no complaints.
If you are looking for a quality stay in Charlotte, the Sonesta Charlotte Executive Park is an amazing option. The facilities and services are exceptional and there were many positive phrases used in the guest reviews like "superb" and "very good." Although some reviews suggest the hotel may not actually be a four star accommodation, guests overall felt that it was worth the price. The rooms could use some improvement to match the expectations of a four star hotel but everything else was exceptional. If you are looking for an amazing hotel experience, the Sonesta Charlotte Executive Park is definitely worth considering.
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Rooms
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Cleanliness
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Pool
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4 Star
Yes, Sonesta Charlotte Lower South End has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
No, a spa isn't available at Sonesta Charlotte Lower South End.
Yes, Sonesta Charlotte Lower South End welcomes dogs.
Yes, parking facilities are available at Sonesta Charlotte Lower South End.
Yes, Sonesta Charlotte Lower South End has a gym.
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